As a Startup Account Executive at Anthropic, you’ll drive adoption of safe, frontier AI by securing strategic deals with some of the fastest growing startups in the world. You’ll leverage your consultative sales expertise to propel revenue growth while becoming a trusted partner to customers, helping them embed and deploy AI while uncovering its full range of capabilities. In collaboration with GTM, product, and marketing teams, you’ll continuously refine our value proposition, sales methodology, and market positioning to ensure differentiated value across the landscape. 

The ideal candidate will have a passion for developing new market segments, pinpointing high-potential opportunities, and executing strategies to capture them. By driving deployment of Anthropic's emerging products, you will help enterprises obtain new capabilities while also advancing the ethical development of AI.

About Anthropic

Anthropic is an AI safety and research company that’s working to build reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our customers and for society as a whole. Our interdisciplinary team has experience across ML, physics, policy, business and product.

Responsibilities:

• Win new business and drive revenue for Anthropic in Korea. Find your way to the right people at prospective customers, educate them about LLMs, and help them succeed with Anthropic. You’ll own the full sales cycle, from first outbound to launch
• Design and execute innovative sales strategies to meet and exceed revenue quotas. Analyze market landscapes, trends, and dynamics to translate high-level plans into targeted sales activities, partnerships, and campaigns
• Spearhead market expansion by pinpointing new customer segments and use cases. Collaborate cross-functionally to differentiate our offerings and sustain a competitive edge
• Inform product roadmaps and features by gathering customer feedback and conveying market needs. Provide insights that strengthen our value proposition and enhance the customer experience
• Continuously refine the sales methodology by incorporating learnings into playbooks, templates, and best practices. Identify process improvements that optimize sales productivity and consistency

You may be a good fit if you have:

• 3+ years of experience prospecting and closing startup leads, driving adoption of emerging technologies with a consultative, solutions-oriented sales approach
• Familiarity working within complex sales cycles, selling to technical stakeholders, and securing strategic deals by understanding multifaceted technical requirements and crafting tailored solutions
• Success as a strategic business advisor, deeply understanding the needs of startup founders and creating innovative solutions that align with their vision and help them succeed
• Exposure to negotiating complex, customized commercial agreements with multiple stakeholders
• Demonstrated history of exceeding quota by effectively qualifying and advancing opportunities in a fast-paced work environment
• Excellent communication skills and the ability to present confidently and build connections across all customer levels, from ICs to C-level executives
• A knack for bringing order to chaos and an enthusiastic “roll up your sleeves'' mentality. You are a true team player
• Analytical approach to understanding customer needs combined with creative follow-up to advance opportunities
• Passion for emerging technologies like AI, with interest in ensuring they are developed safely and responsibly
• A strategic, analytical approach to assessing markets combined with creative, tactical execution to capture opportunities
• A passion for and/or experience with advanced AI systems. You feel strongly about ensuring frontier AI systems are developed safely

An overview of this role

We are seeking a Security Manager, Application Security to drive the AppSec team at the tactical and operational level within the Security Platforms & Architecture (SPA) sub-department. The Application Security team is a key and critical stakeholder in securing GitLab’s product offerings.

In this role, you will manage and develop a team of Application Security Engineers (Intermediate through Staff) who perform security reviews, threat modeling, vulnerability triage, and secure design consultations across GitLab’s product surface. Your team is the front line of Product Security: the people reading the merge requests, talking to engineers, and evaluating features’ security posture before they are released to customers.

You will operate in an environment where feature delivery and platform capabilities are accelerating, architectures and technologies are evolving, and teams are continually balancing ambitious product goals with a strong security posture. In this context, you will help Product Security:

• Ensure that material product security risks and tradeoffs are surfaced, acknowledged, and decided at the right leadership levels
• Own operational execution for the team and ensure it operates through operational excellence.
• Build capability across every team member through coaching, mentoring, and career development
• Drive automation and AI-assisted enhancements of repeatable and time consuming work.

What you’ll do

• Lead, develop, and mentor a team of Application Security Engineers focused on clearing roadblocks, career growth and development, coaching and mentoring.
• Own the team’s operational cadence end to end: triage rotations, Application Security review queues, milestone planning.
• Drive tactical execution of the Application Security program: scaling the team for non linear security gains, security reviews enhancements and secure design consultations for high-risk changes.
• Lead AI adoption within the Application Security team: leverage AI-assisted/automated workflows for review triage, threat model generation, code analysis, and operational toil reduction. Champion practical AI use without losing critical thinking rigor.
• Recommend and drive security-related technical and process improvements.
• Author and execute project plans for security initiatives. Set schedules and assignments, anticipate roadblocks, and measure performance against goals.
• Provide input on security architecture, features, and issues. Serve as a partner and enabler to Product and Engineering teams on application security decisions.
• Partner with Security Architecture, Infrastructure Security, Security Research, and Security Operations on end-to-end risk reduction, aligning Application Security work with broader Product Security objectives.
• Prepare and deliver meaningful, actionable metrics to Product Security leadership.
• Hire and build a world-class team. Train team members to screen candidates and conduct structured interviews. Build the team’s ability to grow itself.

What you’ll bring

• Demonstrable prior people management experience in application security or a closely related security engineering discipline, preferably in high-velocity R&D organizations.
• Deep familiarity with application security domains: secure code review, threat modeling, vulnerability management, secure SDLC, and common vulnerability classes (OWASP Top 10, CWE), whether from direct Application Security roles or from owning secure delivery of complex systems.
• Demonstrated success building trust with Product and Engineering peers, influencing security related decisions, and co-owning outcomes rather than acting solely as a gate.
• Comfort with AI-augmented workflows and enthusiasm for leveraging tools like GitLab Duo to scale the Application Security function, along with strong alignment to GitLab’s values and a track record of thriving in a highly collaborative, remote-first culture.
• Good at establishing clear guidance and distributing the workload appropriately. Lays out work in a well-planned and organized manner, maintains two-way dialogue with others on work and results and is a clear communicator.
• Accurately scopes the length and difficulty of projects, breaks them into clear process steps with owners and timelines, anticipates problems before they stall progress, and consistently measures performance against goals to evaluate what worked and what didn't.
• Breaks down complex problems with rigorous analysis, surfacing hidden risks and delivering conclusions that withstand scrutiny.
• Excellent written and verbal communication skills, with demonstrated experience in executive-level communications in an all-remote, asynchronous environment.
• Consistently delivers above expectations, drives measurable results and raises the performance bar for the entire team.
• Nice to have: Experience with security requirements and frameworks relevant to GitLab’s customers (e.g., FedRAMP, ISO 27001, SOC 2, PCI-DSS); experience in DevSecOps or shift-left security models in SaaS or open-source environments; deep familiarity with CI/CD pipeline security, software supply chain security, or identity and access management (AuthN/Z).

About the team

Application Security Engineers are part of our Security Platforms & Architecture team, which protects GitLab’s platform and products by identifying, prioritizing, and mitigating security risks across the entire product lifecycle. Composed of Security Architecture, Application Security, and Security Research, we combine strategic security architecture with operational application security to enable GitLab to be the most secure software factory platform on the market.

The AppSec team operates on a set of guiding principles rooted in the leader-leader model: decisions belong where the information lives, every team member is a leader, not a task executor, and operational hygiene is non-negotiable. The manager is the primary steward of these principles.

About the role

As an early member of our South Korea Revenue Strategy & Operations team, you'll play a hands-on role supporting revenue growth across key market segments by partnering with sales leadership to execute region-specific strategies. You'll be close to the day-to-day of the business — running the operational cadence, building the analysis, and keeping our systems and processes running smoothly as we scale in South Korea.

You'll work closely with S&O counterparts across Japan, India , Singapore, Australia, and the wider APJ region, learning from and contributing to how we operate across the region.

Responsibilities:

Go-to-Market Operations:

• Support the Go-to-Market planning process for South Korea, including quarterly and annual cycles, and help prepare inputs for target setting with Finance.

• Assist in territory and account segmentation, keeping assignments accurate and up to date as the business evolves.

• Build and maintain reporting on region-specific sales metrics, pipeline health, and forecast accuracy.

• Pull together market and competitive data to support regional expansion priorities.

• Support partner and alliance execution, including co-sell tracking, partner pipeline hygiene, and joint planning logistics.

Analysis & Insights:

• Dig into sales data to surface trends, risks, and opportunities, and translate findings into clear recommendations for sales leadership.

• Build dashboards and recurring reports that give the team visibility into what's working and what isn't.

• Prepare materials for business reviews, QBRs, and leadership updates — pulling the data, building the slides, and helping shape the narrative.

Operations & Systems:

• Execute day-to-day operational processes including account transitions, CRM updates, opportunity hygiene, and data management.

• Help maintain and improve our Salesforce setup, reports, and dashboards for the South Korea team.

• Troubleshoot issues for sales reps and leaders, and partner with global RevOps to implement improvements.

• Support adoption of sales tools and enablement resources across the South Korea team.

Required qualifications:

• 8-10 years of experience in revenue operations, sales strategy, business operations, or a related analytical role in B2B SaaS or enterprise software

• Strong analytical and Excel/Google Sheets skills, with the ability to turn raw data into clear insights

• Hands-on experience with Salesforce (reports, dashboards, data management) and comfort working in BI tools (e.g., Tableau, Looker)

• Strong attention to detail and a bias toward action — you like getting into the weeds and shipping work

• Good cross-functional communication skills, with the ability to partner with sales reps, managers, and adjacent teams

• Based in South Korea with working proficiency in English

Strong candidates may also have:

• Exposure to territory design, quota setting, or sales compensation work

• Experience supporting GTM planning cycles or building executive-level reporting

• Familiarity with the broader APJ region and curiosity about how different markets operate

• Experience in a high-growth B2B software environment

• Background in consulting, finance, or business operations

About the role

We are seeking a Strategic Finance, GTM member to join our Finance team at Anthropic to partner with sales counterparts. In this role, you will be a key partner to our go-to-market teams, providing financial expertise and guidance to support strategic decision-making. As we continue to grow, you will play a crucial role in analyzing financial data, building models, and delivering insights to drive informed business decisions across revenue goals, sales capacity planning, deal desk and marketing spend returns. This role will work closely with cross-functional teams and collaborate with other members of the finance organization to align go-to-market strategies with broader financial considerations.

Key responsibilities

• Provide expert guidance, recommendations, and influence to go-to-market stakeholders on financial strategies, investments, and resource allocation decisions, leveraging an in-depth understanding of the company's financials
• Partner cross-functionally to drive analysis, build financial models, and recommend business decisions across a variety of areas, such as revenue goals, sales capacity planning and key strategic initiatives
• Prepare and deliver clear, concise, and insightful financial reports, analyses, and forecasts, highlighting key trends, risks, and opportunities to facilitate informed decision-making to stakeholders and executives
• Collaborate with other members of strategic finance, FP&A, and accounting counterparts, helping to align go-to-market with broader financial strategies and considerations
• Establish and implement reporting dashboards and scorecards to track key operational and financial metrics

Minimum qualifications

• Experience across strategic finance, go-to-market finance, private equity, growth equity, venture capital, consulting, and investment banking
• Exceptional analytical skills with an ability to synthesize data into compelling insights and develop / maintain complex financial operating models
• Extraordinary problem-solving and critical thinking abilities to navigate complex financial challenges
• Comfort working cross-functionally and are adept at communicating complex financial information to non-finance audiences
• Excitement about working in a fast paced, dynamic environment and adapt well to change
• Possess a bias towards action, strong work ethic, and have experience driving operational outcomes under tight timelines
• Strong relationship building, business judgment, process management, and communication skills
• Are passionate about Anthropic's mission to build safe, transformative AI systems

Strong candidates may also have: 

• 10+ years of experience across strategic finance, go-to-market finance, private equity, growth equity, venture capital, consulting, and investment banking
• GTM Finance Business Partnership experience
• A combination of 10+ years in strategic finance, paired with several years prior across private equity, growth equity, venture capital, consulting, and investment banking
• Experience with consumption based and/or complex business models
• High knowledge of and interest in effective go-to-market strategies including deal-desk management
• Background in AI, ML, or related technologies

About the role

As a Business Development Representative at Anthropic, you'll drive the adoption of safe, frontier AI by optimizing our lead management processes and identifying new market opportunities. In this pivotal role, you'll enable our sales team to focus on high-value, revenue-generating activities by leveraging your analytical skills, project management expertise, and strategic thinking. Your role is critical in streamlining our sales pipeline and uncovering untapped potential in the AI market.

Responsibilities:

• Maintain full ownership of pipeline generating activities in your sales territory

• Collaborate with sales teams to understand their needs and optimize lead handoff processes

• Manage and prioritize a high volume of inbound leads

• Conduct initial qualifications for high-potential leads

• Outbound against strategic prospects to generate high-intent opportunities with Startup and Enterprise teams

• Support the development and execution of strategic outbound initiatives

• Provide data-driven insights to inform sales strategies and resource allocation

• Continuously refine processes to improve efficiency and effectiveness

You may be a good fit if you have:

• 2-3+ years of experience in a fast-growing startup, preferably in a similar role

• Strong analytical skills with the ability to translate data into actionable insights

• Experience with Salesforce, HubSpot, and SQL (preferred)

• Excellent communication and interpersonal skills

• Ability to work in a fast-paced, dynamic environment

• Passion for AI/ML and understanding of API-first or consumption-based business models

• Fluent in Korean and English 

The AI agent space is moving fast. Most companies are still figuring out what to build. We already know, and we need someone to help us build it.

The Company

Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.

We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.

We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.

We had a choice: protect what we built, or reinvent ourselves.

We chose reinvention.

In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we'd launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to delight.ai.

The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted.

The Product

Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We're building AI that makes customers feel understood, seen, and remembered.

Why Applied AI Engineer

The next wave of AI isn't chatbots answering FAQs. It's agents that reason, remember, and act, proactively and accurately, at scale. That's what we're building, and we need someone who can build the backend brain behind it.

This is where research meets production. You'll take the latest advances in LLMs, RAG, and agentic systems and turn them into features that enterprise customers depend on every day. Not demos. Deployed, scaled, real. You'll also be expected to use AI tooling aggressively in your own workflow, automating pipelines, wiring together APIs, and building with agentic CLIs so your output compounds beyond what any single engineer could ship alone.

The Role

You'll design and build the core intelligence layer of our AI agents: retrieval systems, tool-calling pipelines, voice integrations, and agentic reasoning capabilities. You'll also be expected to use AI-native development tools and automation to accelerate your own work and the team around you. The right person thrives at the intersection of applied research, production engineering, and building with AI.

You might be this person if:

• You read AI research papers and your first instinct is to run an experiment, not write a summary.
• You've shipped LLM-powered features to production and you know exactly what separates a reliable system from a promising prototype.
• You obsess over latency, accuracy, and failure modes. "Kind of works" isn't in your vocabulary.
• You use agentic CLIs like Claude Code to move fast, and you wire APIs, automation platforms, or custom scripts together to eliminate repetitive work for yourself and your teammates.
• You get uncomfortable when prompt engineering is the only lever being pulled. You want to go deeper.
• You can evaluate a voice AI vendor on quality, cost, and real-world performance without needing a framework to tell you how.
• You communicate technical tradeoffs clearly enough that product managers and engineers can make real decisions.

You need to have:

• 5 or more years of professional experience in machine learning, data science, or applied AI engineering.
• Hands-on experience with AI agent frameworks such as LangChain or LlamaIndex, tool use, or advanced prompt engineering.
• Working knowledge of voice AI technologies, including Speech-to-Text and Text-to-Speech, with the ability to evaluate solutions across quality, latency, and cost.
• Fluency in Python with a track record of building and deploying production-grade services.

What you'll actually do:

• Design and optimize the full backend pipeline for our AI agents, including advanced RAG systems, function-calling tools, and core agentic capabilities.
• Lead the integration and evaluation of voice AI solutions, third-party APIs, self-hosted models, and fine-tuned alternatives, with a hard focus on latency and quality.
• Prototype and implement new agent methodologies drawn from the latest LLM and agentic research, moving from experiment to production when results warrant it.
• Build and automate scalable Python services using agentic development tools, accelerating your output and reducing manual overhead across the full development lifecycle.
• Connect tools, APIs, and automation platforms to build internal pipelines that save time for the broader engineering team, not just yourself.
• Partner with product managers and engineers to translate complex requirements into shippable features without losing technical integrity.
• Embed AI agent capabilities directly into the Sendbird platform, ensuring the experience is coherent and powerful from the customer's point of view.

Added Value:

• Experience building natural language processing products.
• Familiarity with cloud platforms such as AWS, GCP, or Azure.
• Bilingual in Korean and English.

Our KR benefits include (but are not limited to)

• Silicon Valley's equity program (1-year cliff) 
• Hybrid work policy, flexible work hours
• Be Your Best Self: 3.9 million won (prorated by start date) for expenses ranging from professional development classes and training, to personality assessments, to gym memberships, to books, to fitness classes, to mental health services, to massages
• Learn a Language benefit - up to 3.6 million won per year towards language lessons 
• Weekly team lunch cost
• Monthly team-building cost
• Partial support for commuting costs
• Free parking at the Seolleung office
• Group insurance support that covers employees, spouses, and children
• Medical checkup support, including MRI and genetic testing - for the employee and one family member
• Seven additional paid holidays in addition to annual leave (Boost leave, Birthday leave, etc.)
• Support for the latest work devices, such as MacBook Pro (special support options for each job position)
• Unlimited snack bar filled with snacks, beverages, and instant noodles every day
• 12-week paid parental leave support (available for both mothers and fathers)
• Other support programs for congratulations and condolences
  

Flexible Work Policy

We offer a flexible work schedule at Sendbird.  We also value collaboration and relationship building.  With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum.  Some of our roles require a more frequent in-office schedule.  Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

About Sendbird

Combining omnichannel AI and battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale. Trusted by 4,000+ leading apps—including DoorDash, Match Group, Noom, and Yahoo Sports—Sendbird powers over 7 billion conversations every month, offering exceptional reliability, security, and compliance that meet enterprise-level demands. Headquartered in California, Sendbird is backed by ICONIQ, SoftBank, Tiger Global, Y Combinator, and other reputable investors.

Why Sendbird

We spent a decade building the conversation infrastructure that the world runs on. Now we're putting intelligence on top of it. You won't be joining a company still figuring out its AI strategy. You'll be joining one that has already made the bet, shipped the product, and is moving fast to lead the category. If you want to build something that matters, with a team that knows how, this is it.

As a member of the Applied AI team at Anthropic, you will be a technical Product Engineer focused on becoming a trusted technical advisor to customers as they adopt Claude. You will work closely with customer product and engineering teams as they ship new products powered by Claude: advising on architecture design decisions, developing evaluation frameworks, and guiding customers through the most cutting edge implementation patterns for LLMs.

Working closely with our Sales, Product, and Engineering teams, you'll guide customers from technical discovery through successful deployment. You'll combine deep engineering expertise with customer-facing skills to help customers understand the potential of working with LLMs and build innovative solutions that address complex business challenges while maintaining our high standards for safety and reliability. 

Responsibilities:

• Serve as a technical advisor to Anthropic customers as they deploy new products & workflows with our models: from discovery through deployment, coordinating internally across multiple teams to drive customer success
• Partner with account executives to deeply understand customer product requirements and architect technical solutions, ensuring alignment between business objectives and technical implementation
• Guide technical architecture decisions and help customers build state-of-the-art products & workflows with LLMs via API
• Develop customized pilots, prototypes, and evaluation suites that make the case for customer deployment of our models into customer products and workflows via our API
• Lead hands-on technical workshops and code reviews with customer engineering teams
• Identify common design patterns and contribute insights back to our Product and Engineering teams 
• Maintain strong knowledge of the latest developments in LLM capabilities, implementation patterns, and AI product development stacks
• Travel occasionally to customer sites for workshops, implementation support, and building relationships
• Attend conferences, lead speaking engagements, write blog posts and white papers on topics surrounding the AI space

You may be a good fit if you have: 

• 4+ years of experience in a technical roles such as Customer Engineer, Forward Deployed Engineer, Software Engineer or Technical Product Manager with a desire to work closely with customers
• Production experience with LLMs including advanced prompt engineering, agent development, evaluation frameworks, and deployment at scale
• Strong programming skills with proficiency in Python and experience building production applications
• Expertise working with common LLM implementation patterns, prompt engineering, evaluation frameworks, agent frameworks, and retrieval frameworks.
• Ability to navigate ambiguity and execute across domains with intellectual openness, finding simple solutions to complex problems
• High cooperation mindset for cross-organizational collaboration, balancing competing priorities with integrity
• Passion for advancing safe, beneficial AI systems through creative technical applications
• Exceptional communication skills to convey technical concepts to diverse stakeholders while maintaining a low ego and collaborative approach
• Fluent in both Korean and English

About the role

As the founding leader of Applied AI Solutions Architecture in Korea, you will drive the adoption of frontier AI by enabling the deployment of Anthropic's products (Claude for Enterprise, Claude Code, and API) across Korean enterprises and digital-first organizations. You'll leverage your technical skills and consultative sales experience to drive positive AI transformation that addresses our customers' business needs, meets their technical requirements, and provides a high degree of reliability and safety.

You'll be responsible for building and leading the Korea Applied AI team from the ground up. Applied AI comprises Solutions Architects, Product Engineers, and Finetuning Engineers. You will establish processes and best practices for the region's technical pre-sales engagements based on your years of experience, help each team member achieve success, high productivity, and career growth, and represent Anthropic as a technical lead on some of its most important partnerships.

In collaboration with the Sales, Product, and Engineering teams globally and locally, you'll help enterprise partners incorporate leading-edge AI systems into their cutting-edge products and platforms. You will employ your excellent communication skills—in both Korean and English—to explain and demonstrate complex solutions persuasively to technical and non-technical audiences alike. You will play a critical role in identifying opportunities to innovate and differentiate our AI systems, while maintaining our best-in-class safety standards.

Responsibilities:

• Build and manage the foundational team of Applied AI professionals in Seoul (Solutions Architects and Product Engineers) providing both technical guidance and career development

• Set goals and reviews for your team, promoting growth and output

• Work with a handful of highest-value enterprise customers on their overall AI adoption strategies, focusing on pre-sales technical excellence including use case scoping, technical champion building, and POC execution

• Partner closely with your aligned GTM leadership to understand customer requirements & co-build GTM strategies to drive adoption for Korean enterprise customers

• Contribute to thought leadership through conference presentations, webinars, and technical content creation

• Own the technical portions of pre-sales engagements, ensuring your team provides compelling demos and validates enterprise customer ROI from Anthropic products

• Drive collaboration from cross-functional teams to influence and unify stakeholders at all levels of the organization to drive business outcomes

• Travel regularly to customer sites for executive-level sessions, technical workshops, and building relationships

• Establish a shared vision for creating solutions that enable beneficial and safe AI in technology products

• Lead the vision, strategy, and execution of innovative solutions that leverage our latest models' capabilities

• Stay current with emerging AI/ML trends and competitive landscape in the Korean enterprise tech sector

You may be a good fit if you have:

• 7+ years of experience as a Solutions Architect, Sales Engineer, or similar pre-sales technical role

• 3+ years of technical go-to-market management experience, specifically managing pre-sales teams

• Native or business-level fluency in Korean and professional proficiency in English

• Experience working with Korean enterprise customers and understanding local business culture and decision-making processes

• Experience with the unique technical requirements and technical procurement process of enterprise tech companies

• Deep technical proficiency with enterprise AI deployments, API integrations, and production LLM use cases

• Have an organizational mindset and enjoy building foundational teams in a relatively unstructured environment

• Have excellent communication, collaboration, and coaching abilities

• Are comfortable dealing with highly uncertain, ambiguous, and fast-moving environments typical of the tech industry

• Strong executive presence and ability to foster deep relationships with technical leaders and engineering teams

• Have at least a high level familiarity with the architecture and operation of large language models and/or ML in general

• Experience with prompt engineering, LLM evaluation, and architecting AI-powered systems

• Make ambiguous problems clear and identify core principles that can translate across scenarios

• Have a passion for making powerful technology safe and societally beneficial

• Think creatively about the risks and benefits of new technologies, and think beyond past checklists and playbooks

• Stay up-to-date and informed by taking an active interest in emerging research and industry trends

• Understanding of developer tooling, SDKs, and technical integration patterns common in enterprise tech companies

Deadline to apply: None. Applications will be reviewed on a rolling basis.

The Company 

Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.

We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.

We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.

We had a choice: protect what we built, or reinvent ourselves.

We chose reinvention.

In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we'd launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai.

The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted.

The Product 

Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We're building AI that makes customers feel understood, seen, and remembered.

The Role 

You'll own end-to-end delivery of core AI agent capabilities, from architecture to production, driving excellence across orchestration, prompt engineering, and platform scalability. You'll mentor the engineers around you and set the standard for AI-native development. This role is built for someone who moves fast, thinks in systems, and uses AI to ship at a pace that surprises people.

You might be this person if:

• You've owned a system that broke in production, made it better, and still think about why it broke.
• You use agentic tools like Claude Code or Codex as a core part of your dev workflow, not as a novelty.
• You enjoy mentoring junior engineers not because it's expected, but because you genuinely care about how they grow.
• You've shipped LLM-powered features into production and have strong views on where prompt engineering ends and architecture begins.
• You've led technical planning in a cross-functional setting and can hold your own in a room with PMs, designers, and engineers at once.

You need to have:

• 3+ years of software engineering experience with direct ownership of AI/ML or backend systems in production.
• Deep Python expertise with a proven track record of building and scaling reliable, performant systems.
• Hands-on experience with LLM APIs.
• Strong system design and architecture skills, including distributed systems and cloud-native deployments on AWS or GCP.
• Strong English proficiency. You can communicate complex technical ideas clearly in writing and in conversation.

What you'll actually do:

• Design and implement core agent features including advanced RAG pipelines, multi-step tool use, and agent orchestration logic.
• Drive architectural decisions for the AI agent platform with a focus on fault tolerance, scalability, and extensibility.
• Build and optimize evaluation, observability, and classification pipelines that improve agent performance over time.
• Lead prompt engineering strategy for diverse customer use cases, including designing A/B testing and automated regression pipelines.
• Improve retrieval logic and embedding models to push RAG pipeline performance further.
• Monitor AI research and actively bring relevant techniques into production systems, using agentic CLIs and automation tooling to accelerate iteration cycles.
• Guide junior engineers and interns through code reviews, architectural discussions, and technical planning.
• Partner with PMs, designers, and sales engineers to translate real customer needs into well-scoped technical solutions.

Added Value:

• Prior experience with real-time or conversational interfaces.
• Hands-on experience with agentic frameworks such as LangChain or LangGraph.
• Familiarity with vector databases, search technologies, or large-scale data processing.
• Contributions to open-source LLM or AI tooling ecosystems.
• Native-level English fluency.

Our KR benefits include (but are not limited to):

• Silicon Valley's equity program (1-year cliff) 
• Hybrid work policy, flexible work hours
• Be Your Best Self: 3.9 million won (prorated by start date) for expenses ranging from professional development classes and training, to personality assessments, to gym memberships, to books, to fitness classes, to mental health services, to massages
• Learn a Language benefit - up to 3.6 million won per year towards language lessons 
• Monthly team building cost
• Partial support for commuting costs
• Free parking at the Seolleung office
• Group insurance support that covers employees, spouses, and children
• Medical checkup support, including MRI and genetic testing - for the employee and one family member
• Seven additional paid holidays in addition to annual leave (Boost leave, Birthday leave, etc.)
• Unlimited snack bar filled with snacks, beverages, and instant noodles every day
• 12-week paid parental leave support (available for both mothers and fathers)
• Other support programs for congratulations and condolences

Flexible Work Policy

We offer a flexible work schedule at Sendbird.  We also value collaboration and relationship building.  With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum.  Some of our roles require a more frequent in-office schedule.  Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

Why Sendbird 

We're not adding AI to a legacy product. We rebuilt from the ground up with a decade of proprietary conversation data that most AI companies would kill for. The people here are moving with urgency because the opportunity is real and the window is now. If you want to own something that matters and see it ship to millions of users, this is the place.

Most AI agent platforms are built for demos. You're going to build one that works in production at the scale of the world's largest B2C brands.

The Company

Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.

We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.

We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.

We had a choice: protect what we built, or reinvent ourselves.

We chose reinvention.

In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we'd launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to delight.ai.

The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted.

The Product

Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We're building AI that makes customers feel understood, seen, and remembered.

Why Head of Product, Korea

Most vendors are still shipping prototypes dressed up as products. The gap between "AI demo" and "AI in production at scale" is enormous, and it's exactly where this role lives.

You'll own the product strategy for our AI Agent for Customer Service platform across North America, EMEA, and APAC. This isn't a regional mandate. It's a flagship product line at the intersection of agentic AI innovation and enterprise-grade execution. If you've been waiting for a seat at the table where AI goes from interesting to essential, this is it.

The Role

As Head of Product, Korea, you own the vision, roadmap, and execution of Sendbird's AI Agent for Customer Service platform, from agent design and testing through deployment and live operation at enterprise scale. You'll lead a Seoul-based PM team, partner closely with Engineering, Design, and Go-to-Market, and report directly to the CPO in San Mateo. This role is built for a product leader who thrives with real ownership, real stakes, and a global stage.

You might be this person if:

• You think about enterprise products across the full lifecycle: trust, safety, governance, observability, and what happens when things break in production, not just the happy path.
• You use AI tools daily to move faster: automating research synthesis, generating roadmap briefs, building custom workflows that help your team make better decisions with less overhead.
• You've shipped AI or platform products and can speak fluently with engineers about architecture without losing sight of the customer problem being solved.
• You hold high standards for product craft and coach your team to get there by asking better questions, not doing it for them.
• You move between executive conversations and team-level execution without losing fidelity in either direction.
• You treat customer feedback as a primary input, not a post-launch activity, and find ways to stay close to the ground as the team scales.
• You have strong opinions about what makes a great AI agent experience and can back them up with evidence, not just instinct.
• You know how to build trust with stakeholders across Seoul and San Mateo simultaneously.

You need to have

• Proven track record as a senior product leader owning full product lines or portfolios in a complex, fast-moving environment.
• Experience building or scaling enterprise-grade products, with a clear understanding of what "production-ready" means for large B2C organizations.
• Strong people leadership: hiring, developing, and setting the bar for a team of PMs.
• Full professional fluency in Korean and English, with demonstrated ability to operate across global, cross-functional teams.
• The ability to translate emerging AI and agentic capabilities into high-impact, practical product decisions.

What you'll actually do

• Own the product vision and roadmap, balancing long-term platform bets with near-term enterprise needs.
• Architect production-grade capabilities into the platform: trust, safety, evaluation, observability, and governance.
• Push the boundaries of agent autonomy, orchestration, and human-in-the-loop workflows with Engineering and Design.
• Lead, coach, and develop a Seoul-based PM team, setting clear expectations and raising the bar on product thinking.
• Use AI tools to accelerate your own output: automated reporting, roadmap synthesis, and cross-functional briefings that would otherwise eat your week.
• Communicate tradeoffs, risks, and opportunities clearly to the CPO and senior leadership.
• Pull real enterprise feedback into the roadmap by working directly with customer-facing teams and target account stakeholders.
• Partner with Product Marketing to build vertical-specific value propositions across global markets.
• Set the standard for product excellence and decision-making as the organization scales.

Added Value

• Experience scaling product organizations in high-growth or global companies.
• Background working with platform, infrastructure, or technically complex products.
• Exposure to international markets and go-to-market motions across North America, EMEA, or APAC.

Our KR benefits include (but are not limited to)

• Silicon Valley's equity program (1-year cliff) 
• Hybrid work policy, flexible work hours
• Be Your Best Self: 3.9 million won (prorated by start date) for expenses ranging from professional development classes and training, to personality assessments, to gym memberships, to books, to fitness classes, to mental health services, to massages
• Learn a Language benefit - up to 3.6 million won per year towards language lessons 
• Monthly team building cost
• Partial support for commuting costs
• Free parking at the Seolleung office
• Group insurance support that covers employees, spouses, and children
• Medical checkup support, including MRI and genetic testing - for the employee and one family member
• Seven additional paid holidays in addition to annual leave (Boost leave, Birthday leave, etc.)
• Unlimited snack bar filled with snacks, beverages, and instant noodles every day
• 12-week paid parental leave support (available for both mothers and fathers)
• Other support programs for congratulations and condolences

Flexible Work Policy

We offer a flexible work schedule at Sendbird.  We also value collaboration and relationship building.  With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum.  Some of our roles require a more frequent in-office schedule.  Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

Why Sendbird

We're not iterating on yesterday's CX stack. We're rebuilding it. You'll own a product line that sits at the center of that bet, one that global enterprise customers depend on to interact with hundreds of millions of their users. This is a rare opportunity to lead from Seoul, ship to the world, and shape what AI-first customer experience looks like in production. The work is real. The stakes are high. And we're just getting started.

Protecting and building a future shaped by original ideas, innovations, and creativity.

From counterfeits and pirated content to fraudulent sites and unauthorized sellers, MarqVision provides an end-to-end brand integrity platform across e-commerce, social media and emerging AI platforms. Our AI-powered managed service platform for brand control and intelligence enables rapid, scalable enforcement so that brands can move faster, protect revenue, and preserve brand equity across every digital touchpoint. In a time when IP infringements pose an increasingly serious challenge, we believe that democratizing legal expertise and access to the latest in generative AI technology is critical for continuing to support the inventors, developers, and artists of the world who work tirelessly to deliver safe, high-quality products. Founded by Harvard Law graduates in 2020, MarqVision recently raised Series B, bringing total funding to $89M, and is backed by Y Combinator, Peak XV (formerly Sequoia Capital India), HSG (formerly Sequoia Capital China), Salesforce Ventures, Altos Ventures, DST Global Partners, and Softbank. Recognized with an LVMH Innovation Award and the Inc 5000 Fastest Growing Companies award in 2025, MarqVision continues to push boundaries in brand control, ensuring that innovation, creativity, and trust remain safeguarded in a rapidly evolving digital world.

How You'll Make an Impact at MarqVision

마크비전의 Legal & Expert Service 팀은 전방위적으로 확대되는 글로벌 브랜드들의 IP (상표, 디자인) 침해 사건들에 대한 현장 단속 및 조사를 포함한 오프라인 제재를 신속하게 수행하고 있습니다. 중국 오피스 및 글로벌 고객사들과 긴밀하게 협력하며 IP 침해 사례에 대한 조사, Test Purachase 업무를 집중적으로 진행하며 중국의 Directdor of Legal & Expert Service, APAC 에게 리포트합니다. 장기적으로 IP/Legal 업계의 기술과 서비스의 혁신을 함께 경험하며 글로벌 IP/Legal 커리어의 확장을 원하시는 분들의 합류를 기다립니다!

What You’ll Achieve  

• Conduct investigative Test Purchases and write reports for clients.
• Communicate with global partners regarding legal actions for clients.
• Communicate internally to facilitate on-going investigations for clients.
• Conduct research on sellers online, as well as different IP laws around the world.
• Facilitate actions against counterfeit sellers.
• Manage database of ongoing cases.
• Provide/assist in providing any other brand protection services as required by our customers.

Skills You’ll Need to Bring 

• Bachelor's degree or equivalent practical experience.
• Ability to fluently read, write, and speak English and Korean in a business environment.
• Ability to work well under pressure and tight deadlines.
• Ability to conduct work according to provided guidelines accurately and with minimum mistakes.
• Experience working in a multicultural environment, handling work in different time zones.

Nice to Have

• Experience working in a legal environment such as Law Firms or Corporate Legal Teams.
• Prior experience with authentication of counterfeit goods or any related investigative work.

Additional Reference

• MarqVision Company Blog
• Leadership Team  

Be Part of the MarqVision Team

• 전 세계 10여 개국의 팀원들과 함께 글로벌한 임팩트를 만들어갈 수 있습니다.
• 유연근무제(8~10AM 출근)와 재택근무(주 2일)를 통해 최적의 업무 환경을 선택할 수 있습니다.
• 입사 시 미국 주식 기반의 스톡옵션을 제공합니다.
• 구성원들의 건강을 위해 정기 건강검진을 지원합니다.
• 개인의 성장을 위해 오피스에서 영어 회화 교육을 지원합니다.
• 오피스 출근 시 점심 식대를, 야근 시 저녁 식대 및 택시비를 지원합니다.
• 팀 빌딩을 위한 팀 단위 회식비를 지원합니다.
• 다양한 간식, 음료, 커피, 맥주 등을 제공합니다.

Interview Process

• Please submit all documents as a PDF file
• The interview process is as follows
• Application Review > Screening Interview > Hiring Manager Interview >  Team Interview  > Final Interview
• The interview process is subject to change.
• This is a full-time position with a 3-month probationary (trial) period
• Please ensure that all submitted documents are accurate. Any false information may result in the withdrawal of your acceptance or offer of employment.

Equal Opportunity

At MarqVision, we believe real growth comes with attracting the brightest minds, motivating them to succeed in their position, and ensuring plenty of fun along the way. If you think this position is for you, apply now! MarqVision is an Equal Opportunity Employer and encourages applicants of all backgrounds to apply. We are committed to building a diverse and inclusive workforce that reflects the customers and communities we serve.

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