The Operations Specialist will work on-site for BitGo Trust Company in Sioux Falls, SD. This role will be part of a team working shifts that will provide operational coverage through the night/early morning for BitGo Trust Company. This individual will be responsible for performing high volume, complex, confidential trust operational activities, in accordance with company policies and procedures.

Weekend Shift: 5PM-5AM Thur-Sat ; Wednesday Morning 5AM-8AM

Responsibilities:

• Provide operational support for customer support for banking transactions
• Opening and closing accounts on the trust accounting system
• Daily processing of transactions and data input
• Perform system testing and enhancements
• Responsible for administration and operational support of all accounts under administration
• Provide timely and accurate responses to both internal & external requests for information
• Serve as a proactive problem-solver by being able to troubleshoot account questions/issues in support of Trust Operations
• Exemplify a willingness to take on other responsibilities as needed by our Trust Management Team

Requirements:

• 1-2+ years of operations experience preferred OR a Bachelor's Degree/Advanced Degree with an interest in working within Financial Services/Cryptocurrency 
• Highly effective verbal and written communication
• Accuracy and attention to detail
• Highly organized with work tools like emails, spreadsheets, databases
• Extremely high sense of urgency when servicing external and internal clients
• Analytical skills, positive attitude, active listening and problem-solving skills
• Attention to detail and a commitment to constant improvement
• Ability to prioritize tasks, multi-task, and meet deadlines
• A team player with strong judgment and decision making skills
• Must be based in Sioux Falls, SD

Why Join BitGo?

Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication. We are looking for new colleagues who bring innovative ways of thinking and problem solving, and who want risks to be part of the team that changes the world’s financial markets.

Here are some of the benefits of working at BitGo:

• Competitive base salary, bonus, and stock options
• 100% company-paid health insurance for employee, spouse/partner, and children (medical, vision, dental, life, FSA, HSA)
• 401k company match up to 5%
• Computer equipment and workplace furniture to suit your needs
• Generous paid time off 
• Great colleagues and inspiring startup environment

This role will require being full-time onsite at our Sioux Falls office to support collaborative team dynamics and innovative problem-solving.

We are seeking an experienced Director of Trust Administration to lead operational oversight of trust administration functions with direct fiduciary responsibility for client accounts. The ideal candidate brings deep expertise in trust administration, regulatory compliance, and team leadership within a regulated financial institution environment.

Responsibilities:

Trust Operations Leadership:

• Oversee all trust administration operations, ensuring efficient, accurate, and compliant delivery of custody and fiduciary services
• Lead and develop a team of trust officers, establishing performance standards, professional development programs, and succession planning
• Design and implement operational workflows, policies, and procedures that scale with business growth while maintaining regulatory compliance
• Establish and monitor key performance indicators for trust operations, driving continuous improvement in service delivery
• Collaborate with technology, legal, and compliance teams to enhance operational capabilities and client experience

Fiduciary Officer Responsibilities:

• Serve as a designated fiduciary officer in accordance with OCC requirements and trust company charter
• Exercise fiduciary authority and responsibility for client accounts, ensuring adherence to trust agreements and applicable laws
• Review and approve account openings, transactions, and material decisions requiring fiduciary discretion
• Maintain current knowledge of fiduciary duties, regulatory requirements, and industry best practices
• Participate in fiduciary committee meetings and decision-making processes

Regulatory Compliance & Risk Management:

• Ensure trust operations comply with all applicable federal and state regulations, including OCC guidance for trust activities
• Partner with Compliance and Legal teams to implement regulatory changes and maintain examination readiness
• Oversee internal controls, audit responses, and remediation efforts related to trust administration
• Identify, assess, and mitigate operational and fiduciary risks within the trust function
• Maintain comprehensive documentation and record keeping in accordance with regulatory requirements

Strategic Leadership:

• Contribute to the development and execution of strategic initiatives for the trust company
• Partner with business development teams to support client onboarding and service expansion
• Represent the trust company in client meetings, audits, regulatory examinations, and industry forums
• Stay informed of digital asset industry developments, custody innovations, and evolving regulatory landscape
• Build relationships with regulators, industry peers, and professional organizations

Qualifications:

• Bachelor's degree in Business, Finance, Law, or related field; advanced degree or professional certifications (CTFA, CFP, JD) strongly preferred
• Minimum 7 years of experience in trust administration, with at least 3 years in a leadership capacity
• Proven experience serving as a fiduciary officer in a regulated trust company, bank trust department, or similar institution
• Deep knowledge of trust law, fiduciary principles, and regulatory requirements (OCC, state trust regulations)
• Demonstrated success building and leading high-performing teams in a regulated environment
• Strong understanding of custody operations, asset servicing, and client relationship management
• Excellent judgment, integrity, and commitment to fiduciary standards

Preferred:

• Experience with digital asset custody, blockchain technology, or cryptocurrency ecosystems
• Background working with OCC-regulated institutions or state-chartered trust companies
• Familiarity with institutional client servicing and complex custody arrangements
• Experience implementing technology solutions to enhance trust operations
• Professional network within the trust and custody industry

Why Join BitGo?

Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication. We are looking for new colleagues who bring innovative ways of thinking and problem solving, and who want risks to be part of the team that changes the world’s financial markets.

Here are some of the benefits of working at BitGo:

• Competitive base salary, bonus, and stock options
• 100% company-paid health insurance for employee, spouse/partner, and children (medical, vision, dental, life, FSA, HSA)
• 401k company match up to 5%
• Computer equipment and workplace furniture to suit your needs
• Generous paid time off 
• Great colleagues and inspiring startup environment

This role will require being full-time onsite at our Sioux Falls office to support collaborative team dynamics and innovative problem-solving.

We are looking for a Senior Director Risk Management to partner to lead and scale the enterprise-wide risk management program and to provide strategic oversight and subject matter expertise on various types of risks (security, regulatory, operational, and financial) and compliance matters. You will serve as a trusted advisor to corporate executives, sales, product, engineering, HR, finance, legal counsel, and business managers to identify, assess, and manage BitGo's top risks while establishing and evolving the company's risk appetite framework. BitGo is seeking people who are passionate about their craft, take full ownership for their work and projects, and believe in transparent and collaborative culture with the goal of making BitGo successful. This role will require being full-time onsite at Sioux Falls office to support collaborative team dynamics and innovative problem-solving.

Responsibilities:

• Lead the design, implementation, and continuous evolution of the overall enterprise risk strategy, policies, standards, and guidelines related to corporate risk across the organization.
• Oversee and direct the review of third-parties, applications, and/or technology environments during the onboarding, development, or acquisitions process to ensure potential risks are identified, quantified, and mitigated/accepted accordingly, with escalation protocols for material risks.
• Ensure BitGo risk framework aligns to and exceeds industry standards, driving continuous improvement and maturation of risk management capabilities.
• Build, mentor, and manage a high-performing risk management team, fostering a culture of risk awareness and accountability across the enterprise.
• Develop, implement, and manage BitGo's enterprise-wide risk management program, including necessary policy, procedures, training, and risk reporting to executive leadership and the Board of Directors.
• Partner with corporate executives in finance and in BitGo Prime to establish and optimize processes and procedures for the analysis and monitoring of financial and counterparty risks, including risk limit frameworks.
• Collaborate with Legal and Compliance teams in ensuring BitGo adheres to all regulatory obligations across its global operations, serving as a key liaison with regulators and auditors as needed.
• Drive strategic risk initiatives and transformation projects that strengthen BitGo's risk posture and support business growth objectives.

Requirements:

• Deep expertise in risk management and control frameworks (e.g. COSO, ISO 31000, NIST RMF).
• Comprehensive knowledge of information security and privacy standards and regulations (e.g., ISO 27001/27701, NIST, FFIEC, SOC 2, CCPA, EU GDPR).
• Proven experience building and leading risk management teams in dynamic, high-growth environments.
• High level of commitment to quality work product and organizational ethics, integrity, and compliance.
• Excellent leadership and staff management skills with the ability to influence and develop talent.
• Demonstrated ability to interface with and present to C-suite executives, Board members, and external stakeholders.
• Strong interpersonal skills and the ability to effectively communicate complex risk concepts, both written and verbally, to technical and non-technical audiences.
• Ability to prioritize multiple strategic initiatives and meet deadlines with minimal supervision.
• A college degree in business, public policy, risk management, or a technical field (BA/BS required; MBA, CPA, CISA, CRISC, or related advanced degree/certification preferred).
• Minimum of 10-15 years of relevant experience in risk management, with at least 5 years in a senior leadership role.
• Experience in financial services, fintech, or regulated industries strongly preferred.
• You are knowledgeable and enthusiastic about blockchain technology and cryptocurrencies.

BitGo is seeking people who are passionate about their craft, take full ownership for their work and projects, and believe in transparent and collaborative culture with the goal of making BitGo successful.

Why Join BitGo?

Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication. We are looking for new colleagues who bring innovative ways of thinking and problem solving, and who want risks to be part of the team that changes the world's financial markets.

Here are some of the benefits of working at BitGo:

• Competitive base salary, bonus and stock options
• 100% company paid health insurance for employee, partner and dependents
• Up to 4% 401k company match
• Paid parental leave, paid vacation
• Free custom lunches, dinners and snacks 
• Computer equipment and workplace furniture to suit your needs
• Great colleagues and inspiring startup environment
• Benefits may vary based on location 

Cryptocurrencies are the most disruptive change the financial services industry has seen in years. Join us and you'll be able to look back and say you were part of the team that transformed investing.

This role will require being full-time onsite at our Sioux Falls office to support collaborative team dynamics and innovative problem-solving.

BitGo/BitGo Trust Company is currently looking to hire a Trust Officer to work out of Sioux Falls, SD. This role will report into the Director of Trust Administration. BitGo Trust Officers are responsible for a blend of client onboarding, KYC/AML review, and trust account administration. This role plays a critical part in ensuring our clients are onboarded efficiently and in compliance with regulatory standards, while also maintaining oversight of accounts throughout the customer lifecycle.

Responsibilities:

• Manage and oversee the full lifecycle of trust accounts under administration, from onboarding through termination.
• Perform client onboarding reviews (KYC), including identity/document verification, adverse media and sanctions screening, and risk-based assessments.
• Serve as a key contributor in the account acceptance process, ensuring all new clients meet internal and regulatory standards prior to opening.
• Collaborate with Compliance, Legal, and Risk teams to ensure adherence to AML, BSA, and trust company policies during onboarding and account maintenance.
• Maintain strong client relationships by providing responsive service, answering questions, and proactively addressing client needs throughout the customer journey.
• Participate in trust distributions, review of trust documents, and implementation of account-specific instructions (discretionary and directed).
• Perform annual and periodic trust account reviews to ensure compliance, documentation accuracy, and service consistency.
• Maintain up-to-date knowledge of applicable laws, trust regulations, and BitGo products and services.
• Escalate unusual account activity, complex asset types, or document deficiencies to internal stakeholders for review and resolution.

Skills and Experience:

• Bachelor’s Degree. An advanced degree or certification preferred.
• 4+ years of client-facing experience, with 1+ years in trust administration, wealth management, or financial services.
• Experience conducting KYC reviews and onboarding high-net-worth or institutional clients.
• Working knowledge of regulatory frameworks (BSA/AML, CIP, FATF guidance) and trust acceptance principles.
• Highly effective verbal and written communication skills, including ability to explain complex trust/account concepts to clients.
• Strong attention to detail and proficiency with spreadsheets, document review tools, and onboarding platforms (e.g., Persona).
• Proven ability to manage multiple client relationships with urgency, care, and accountability.
• Comfort working in a digital-first, fast-paced environment with evolving regulatory expectations.

Why Join BitGo?

Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication. We are looking for new colleagues who bring innovative ways of thinking and problem solving, and who want risks to be part of the team that changes the world’s financial markets.

Here are some of the benefits* of working at BitGo:

• Competitive base salary, bonus and stock options
• 100% company paid health insurance for employee, partner and dependents
• Up to 4% 401k company match
• Paid parental leave, Paid vacation
• Free custom lunches, dinners and snacks 
• Computer equipment and workplace furniture to suit your needs
• Great colleagues and inspiring startup environment
• *Benefits may vary based on location 

Cryptocurrencies are the most disruptive change the financial services industry has seen in years. Join us and you’ll be able to look back and say you were part of the team that transformed investing.

This role will require being full-time onsite at our Sioux Falls office to support collaborative team dynamics and innovative problem-solving.

The Digital Technology team at BitGo is at the core of enabling secure, scalable innovation across the company. We’re looking for driven, high-impact individuals who are passionate about technology, take true ownership of their work, and thrive in a fast-paced, highly collaborative environment. As a key member of the DT team, you’ll play a critical role in supporting BitGo’s growth, security, and operational excellence. This is a fully onsite role, offering the opportunity to work closely with teammates and cross-functional partners in real time, drive hands-on technical initiatives, and make an immediate impact. Flexibility for occasional after-hours support is required to help maintain seamless operations in our dynamic, global environment.

Responsibilities:

• Analyze and resolve requests regarding IT systems issues and enhancements, leveraging analytical skills to diagnose root causes, implement timely and effective solutions, and drive continuous improvements through system modifications and process enhancements.
• Manage employee onboarding and offboarding processes, including account provisioning, access control, and secure deactivation of systems and devices. 
• Provision, configure, and maintain company laptops using MDM tools, ensuring compliance with security policies and asset management standards.
• Hands-on experience administering Okta, including lifecycle management, SSO integrations (SCIM/SAML/OIDC), group-based access controls.
• Administer, enhance, and support IT systems and applications (e.g., Entra ID, MDM, and SaaS-based tools) to ensure seamless integration, optimize workflows, and improve user productivity.
• Diagnose and perform basic troubleshooting of LAN, WAN, and other network-related issues.
• Troubleshoot and maintain Audio/Video systems for conference rooms.
• Configure, install, and monitor IT systems, maintain accurate inventory and asset records, and document best practices, ensuring all incidents, service requests, and changes are logged effectively.

Qualifications:

• 3+ years of experience in IT Support, IT Operations, or a similar technical role in a global company.
• 2+ Years of experience configuring and supporting Windows and macOS endpoints and their MDM platforms (e.g. Jamf, and Intune).
• Experience leading IT onboarding calls, guiding new hires through system setup, security requirements, and access configuration to ensure a smooth Day 1 experience.
• Basic network troubleshooting experience (e.g., LAN, WAN, patch management, etc.).
• Experience managing and participating in IT projects, collaborating with stakeholders and peers to ensure the successful delivery of business outcomes.
• Experience working in an agile framework such as Jira.
• Experience working and administrating ITSM platforms such as Jira Service Management (JSM) and Freshworks.
• Administration of Identity Management systems with users and groups.
• Hardware procurement and asset/inventory management.
• Proficient with Google Workspace, Slack, and Jira.
• Resourceful and analytical problem-solver with strong attention to detail, excellent communication skills, and the ability to quickly research and resolve technical issues.
• Self-motivated professional with the ability to effectively prioritize incoming requests, alerts, and tasks in fast-paced environments.

Preferred:

• Experience implementing AI-driven solutions and automation to improve operational efficiency. 
• Proficient with GAM (Google Apps Manager).
• Working knowledge of multiple operating systems, including Linux and Windows environments.
• Familiarity with SAML-based authentication and automated provisioning for Okta integrations.
• Familiarity with Zero-Trust security principles and access restriction policies.
• Familiarity with Okta Workflows.
• Experience managing physical access control systems (e.g., key fobs, biometric card readers).
• Certification in the technologies mentioned above is a plus.
• BS/BA in Information Technology, Computer Science or a related discipline.

Why Join BitGo?

Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication. We are looking for new colleagues who bring innovative ways of thinking and problem solving, and who want risks to be part of the team that changes the world’s financial markets.

Here are some of the benefits* of working at BitGo:

• Competitive base salary, bonus and stock options
• 100% company paid health insurance for employee, partner and dependents
• Up to 4% 401k company match
• Paid parental leave, Paid vacation
• Free commuter/parking pass
• Free custom lunches, dinners and snacks 
• Computer equipment and workplace furniture to suit your needs
• Great colleagues and inspiring startup environment

*Benefits may vary based on location 

Cryptocurrencies are the most disruptive change the financial services industry has seen in years. Join us and you’ll be able to look back and say you were part of the team that transformed investing.

About the role:

As a Core AE, you will be helping our largest and most strategic enterprise sized customers consolidate outdated technologies, digitize workflows, and unlock game-changing data insights that will transform their businesses. We are helping the companies that literally keep our lights on, put food on our tables, and build our communities to become safer, more efficient, and more sustainable. Typical sales will be $100k to $500k, and typically involve POCs, multiple stakeholders, managing trials, multi-faceted pricing negotiations, and selling to executives and CXOs.

This is a remote position open to candidates residing in the US and requires working in PST or MST timezone.

You should apply if: 

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
• Your mantra is #alwaysbeprospecting: The world of operations is vast. Your customers are often out in the field and the best way to catch them is live on the phone. Samsara’s top reps do constant research to find companies and contacts to expand their pipeline.
• You have innate curiosity in how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact. 
• You are a life-long learner: Samsara sales are complex. You will need to learn about businesses where you previously had little knowledge. The payoff is big but you have to be willing to put in the work. 
• You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customers value earned trust and human relationships built over time.
• You want to be with the best: Samsara’s high-performance Sales culture means you’ll be surrounded by the best and challenged to go farther than you have before.

In this role, you will: 

• Develop Executive-Level relationships within strategic, named accounts
• Own customer engagements end-to-end, from prospecting and qualification to close
• Demonstrate excellent solution-based sales process in complex sales campaigns
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• 5+ years experience in a full-cycle, closing sales role
• Proven track record of consistent quota over-achievement in complex accounts and $100k+ ARR transactions
• Experience handling and owning enterprise deal sizes and C-Level relationships
• Willing and comfortable with strategic outbound prospecting
• Excellent interpersonal skills and demonstrated ability to thrive in a dynamic, fast paced environment
• Willing and comfortable traveling to meet customers on a monthly basis

An ideal candidate also has:

• Experience working with line of business stakeholders (Operations, Finance, IT)
• Awards for top achievement (President’s club, Winner’s circle, Top 10%)
• Passion for the world of operations!