Operations Manager Jobs in South Africa.
All active Operations Manager roles based in South Africa.
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Customer Success Manager (French Speaking)
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Customer Success Manager
About the role
We're looking for a Customer Success Manager to be the primary post-sales owner of our customer relationships — making sure every customer is onboarded cleanly, supported through the messy bits, and continuously getting value from RetailNext. This is a hands-on, customer-facing role for someone who's equally comfortable troubleshooting a sensor at the store level and walking a regional director through a quarterly product review.
The right person for this seat is proactive, technically curious, and genuinely energized by long-term customer relationships. You won't wait for a ticket to land — you'll watch the health signals, spot trends before they become problems, and pull in the right teams to fix them. You're comfortable working independently across time zones, juggling multiple accounts, and switching fluidly between English and French depending on who's on the call.
This role sits at the heart of customer success at RetailNext. The work you do directly shapes whether customers thrive on our platform, and your feedback loop into product, engineering, and support is how the company gets sharper over time.
Reports to: Director of Customer Support
Location: South Africa — Fully remote
What You'll Do
Customer Onboarding & Enablement
- Own end-to-end onboarding for new customers, from kickoff through go-live
- Lead product training sessions for customer teams and store-level operators
- Coordinate with installation vendors to enable smooth deployment of Aurora sensors and supporting infrastructure
- Troubleshoot store-level setup issues across both software and hardware
- Set clear expectations early so customers know what success looks like from day one
Day-to-Day Customer Partnership
- Serve as the primary point of contact for all customer inquiries — product issues, setup questions, support escalations, and billing coordination
- Communicate fluently in French and English with customers across global markets
- Build long-term, trust-based relationships with customer stakeholders at multiple levels
- Translate customer pain into clear, actionable requests for internal teams
Customer Health & Adoption
- Monitor customer health across all Empowerment components and intervene before issues escalate
- Track product usage, engagement trends, and feature adoption using tools like Pendo
- Engage customers showing declining usage and run targeted recovery actions to get them back on track
- Drive adoption of new features by proactively communicating product updates and showing customers how they apply
- Monitor infrastructure health — device uptime and sensor performance — and initiate proactive fixes before customers feel the impact
Cross-Functional Coordination
- Coordinate with support, engineering, product, and operations to resolve customer issues quickly
- Drive accountability across internal teams so issues actually get closed, not just acknowledged
- Surface customer feedback to product and engineering to inform what we build next
- Identify root causes of recurring issues and partner internally to address them at the source
What We're Looking For
Required
- 2+ years of experience in a B2B SaaS customer success or account management role
- Professional proficiency in French (spoken and written) — able to communicate clearly and confidently with French-speaking customers
- Strong customer relationship management and communication skills in a B2B SaaS environment
- Ability to troubleshoot technical and operational issues across both software and hardware
- Strong organizational skills with the ability to manage multiple customer accounts simultaneously
- Ability to collaborate cross-functionally and drive accountability for issue resolution
- Solid understanding of customer lifecycle management, onboarding, and success metrics
Valued but Not Required
- Familiarity with analytics platforms, IoT-based solutions, or retail technology
- Experience working with global customers across multiple time zones
- Hands-on experience with customer health and product analytics tools like Pendo
What We Offer
- Own a portfolio of French-speaking accounts end-to-end — onboarding, technical support, adoption, and retention all sit with you
- Work at the intersection of software, hardware, and IoT — your role spans Aurora sensor uptime, store-level troubleshooting, and SaaS adoption with Fortune 500 retailers
- Fully remote from South Africa with global customer exposure and real input into how we sharpen our customer success playbooks, tools, and processes
- Monthly Recharge Day
- Holiday Exchange Program
- Best Self Benefit Program
- Medical Insurance
- Work from Anywhere up to 90 days
Ready to apply?
Apply to RetailNext
Operations Manager, Payments
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About the role
As the Manager of Payment Operations at Sporty, you’ll be responsible for owning the payment operations strategies whilst providing leadership and expertise in the field of payments for our products used by millions of daily global users. You'll collaborate with talented stakeholders across our remote-working organisation to work on improvements, optimisation initiatives, and integrations to ensure the best payment experience for our customers. We are passionate about caring for our customers and we ensure we are up to date with our latest product development in the Sporty ecosystem so we are able to offer the best experience.
What you'll be doing
- Define, own, and manage core payment operations, core metrics including our KPIs in the area of payment acceptance rates, payment performance, conversion, compliance, cost, and more
- Oversee the development and implementation of comprehensive fraud prevention and risk management strategies, policies, and procedures to safeguard the organisation's assets and minimise financial losses
- Continuously analysing market trends across the payment space in order to increase the quality and efficiency of our customers experience
- Monitor business and process metrics in order to identify solutions and deliver improvements related to core metrics and KPIs
- Oversee the investigations of suspected fraudulent activities, ensuring timely and thorough analysis of data, documentation, and evidence
- Collaborate with cross-functional teams including product and engineering to solve local challenges and deliver enhanced CX
- Recruit, manage, lead, and motivate a team of professionals, ensuring the team builds and maintains a deep understanding of our technology and customers
- Assess and manage changing payment landscapes and evolving industry trends whilst remaining current on all changes to regulations and systems
- Ensuring the payments team are remaining current on industry trends
- Establish and revise policy, enforcing and implementing compliance directives, reviewing system enhancements, and assessing operational needs
- Ensure end user issues are resolved in a timely manner
- Manage, recruit and train a team of payment specialists across different geographies
- Act as a primary POC with network partners to resolve ongoing production issues
What you'll bring
- Fluency in both written and spoken English
- Bachelor’s or Master’s degree in Finance or a related field
- Advance knowledge of global payment systems, region specific rules and regulations
- Payment operations experience across tech / fintech / gaming industry is an advantage
- Proven experience in fraud, risk, KYC, investigation, and risk management
- Expert experience managing, leading and building a wider team
- Strong analytical and decision-making skills, with the ability to use data and metrics to drive improvements in payment operations
- Experienced owning and and solving complex payment issues
- Understanding of Compliance and Risk Awareness
What’s in it for you
- Sporty is a remote first company in pursuit of sustainability
- A competitive salary + individual performance based bonuses every quarter
- 20 days annual leave + public holidays
- Our core working hours are 10am-3pm in your local time zone with flexibility outside of this
- South African employment contract
- Referral bonuses & flash bonuses
- Top of the line equipment
- Annual company retreats to provide great internal networking opportunities
If you're interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.
Ready to apply?
Apply to Sporty Group
Enterprise Account Manager
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BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cyber security SaaS portfolio.
Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.
The Role:
As an Enterprise Account Manager targeting the Public Sector market, you will own the sales process for the complete BeyondTrust portfolio of software products, focused specifically on enterprise clients. Building effective relationships, you will act as a trusted advisor throughout the sales process and play a crucial role in driving sales and delivering value to our customers.
We are looking for a candidate who has consistently achieved or exceeded targets in their previous roles. Your experience should demonstrate your ability to effectively collaborate with major global organizations, including those with complex structures and multiple decision makers.
Join our team as an Enterprise Account Manager and be a vital force in propelling BeyondTrust's industry-leading solutions to new heights, creating long-lasting partnerships and delivering enhanced security measures for your clients.
What You’ll Do:
- Lead the way in growing and expanding existing accounts, as well as cultivating new business opportunities.
- Source, develop, and successfully close complex software security programs within the Enterprise segment.
- Identify key decision makers and build strong relationships with senior stakeholders.
- Consistently meet and surpass quarterly sales targets.
- Provide accurate sales forecasts for all activities within your territory.
- Create and execute a comprehensive pursuit plan for Enterprise accounts, leveraging our solution platform effectively.
- Capitalize on upselling opportunities with existing customers.
- Collaborate with our solutions engineering team to deliver product demonstrations for potential clients.
- Conduct meetings with clients, delivering compelling presentations and proposing value-added services. Skilfully negotiate and influence to achieve successful outcomes.
- Serve as a trusted advisor to clients, remaining up to date with technical and industry information. Provide regular reports on industry trends and market conditions.
- Support and participate in corporate tradeshows and events.
- Maintain effective communication with internal stakeholders within Channel Management, Customer Success, Marketing and Professional Services etc.
- Manage, follow up on, and qualify all leads, ensuring accurate tracking within the CRM system (Salesforce).
- Proactively generate new business opportunities and establish new relationships.
- Drive engagements at the C-level and foster relationships with key stakeholders across complex organizations.
What You’ll Bring:
- Proven track record of successfully driving the adoption of SaaS solutions within enterprise accounts, with expertise in forecasting, sales planning, and sales operations.
- Experience in selling to global enterprise customers, handling deal sizes in the high six figures and beyond.
- Consistent history of surpassing revenue quotas and achieving new customer adoption goals.
- Demonstrated ability to engage and influence C-level executives.
- Adopts a consultative and value-driven approach to building client relationships.
- Exceptional verbal and written communication skills.
- Relevant experience in the Software Security market, displaying a genuine passion for our product and industry.
- Established reputation as a high-integrity top performer.
- Strong connections with senior-level security professionals among customers and partners.
Nice To Have:
- Experience with industry recognized sales methodologies, e.g., Challenger, SPIN, MEDDIC, Solution Selling.
- Experience with Salesforce CRM.
- Coachable with a commitment to continual learning and growth.
Better Together
Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.
We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.
About Us
BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.
BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.
Learn more at www.beyondtrust.com.
#LI-EP1
Ready to apply?
Apply to BeyondTrust
At 2U, we are all in on purpose. We are motivated by our mission – to eliminate the back row in education – and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world’s leading online learning platform, 2U powers more than 4,000 online higher education offerings – from free courses to full degrees. Together with more than 230 colleges, universities, and corporate partners, we are helping to unlock human potential.
What We’re Looking For:
The Manager, Executive Education Analytics is responsible for the day-to-day analytical leadership of the Exec Ed program pod in Cape Town. This role sits between the Director and the analyst team - translating strategic direction into operational rigor, ensuring analysts are producing high-quality outputs on time, and serving as the primary point of accountability for program-level spend and performance across the pod. You will manage a team of analysts who each own a portfolio of Exec Ed programs end-to-end, and you will be expected to know every program in your pod well enough to speak to it at any moment. This is a hands-on leadership role that requires both people management depth and strong analytical credibility.
Responsibilities Include, But Are Not Limited To:
1. Team Management & Analyst Development
- Manage and develop a pod of 3-4 analysts, each responsible for demand generation analytics and program performance for a defined set of Exec Ed programs.
- Set and maintain a high quality bar for analyst outputs - spend plans, forecasts, and meeting preparation should not reach stakeholders without a manager's review.
- Run structured 1:1s with each analyst focused on work quality, skill development, and wellbeing - not just status updates.
- Actively develop analyst capability particularly in areas where the new unified model requires growth: spend planning, forecasting methodology, and partner communication.
- Manage capacity and prioritization across the pod, escalating to the Director when workload or capability creates genuine delivery risk.
2. Spend Management & Budget Oversight
- Own the pod-level view of Exec Ed spend tracking actuals versus plan across all programs in the pod and flagging material variances to the Director in a timely manner.
- Review and approve analyst spend plans before they are submitted to the media execution team, ensuring plans are analytically sound and aligned to program goals.
- Serve as the escalation point for spend-related questions from media, finance, or internal stakeholders within your pod.
- Ensure analysts are held accountable to budget accuracy and that spend decisions are documented and defensible.
3. Analytics & Program Performance
- Maintain a real-time view of all programs in the pod - you should be able to speak to any program's status, funnel performance, and risks without preparation.
- Review cohort forecasts produced by analysts ensuring they reflect current pacing, are methodologically consistent, and are ready for stakeholder consumption.
- Own submit-to-registration analysis at the pod level - identifying systemic patterns across programs and surfacing insights to the Director and broader team.
- Ensure the pod meeting cadence is maintained with analysts leading well-prepared, data-driven program performance conversations on the agreed schedule.
4. Portfolio Visibility & Stakeholder Engagement
- Contribute to portfolio-level reporting by ensuring pod-level data is accurate, submitted on time, and in the correct format for rollup by the Director.
- Serve as a senior analytical resource in stakeholder conversations where analyst-level presence is insufficient - stepping in to provide additional context or credibility.
- Partner with US-based colleagues including the broader Analytics leadership team, maintaining tight alignment on spend plans, forecasting methodology, and portfolio priorities.
- Support partner-facing engagements as needed, ensuring that the analytical narrative presented to university partners is accurate, clear, and reflects the full picture of program performance.
5. Operations & Team Rhythm
-
- Own the operational cadence of the pod including spend plan submission timelines, forecast cycles, and program meeting schedules.
- Establish and maintain team norms around data hygiene, output formatting, and stakeholder communication particularly important as the CT team is new and norms are being set.
- Coordinate with the Lead Analyst (Portfolio) to ensure program-level data flows correctly into portfolio analytics workstreams such as contact strategy and partner reporting.
- Identify and flag process improvement opportunities including areas where tooling or automation could reduce manual work across the pod.
Things That Should Be In Your Background:
- 5+ years of experience in analytics, with at least 1-2 years in a people management or formal mentoring role.
- Strong command of demand generation analytics, media spend management, and registration or enrollment funnel performance.
- Proven ability to hold a team accountable to output quality and deadlines while maintaining a coaching and development mindset.
- Highly organized - you can track multiple programs, workstreams, and analyst portfolios simultaneously without dropping threads.
- Strong communicator, comfortable in both internal stakeholder settings and cross-timezone collaboration with US-based leadership.
- Analytically credible - you can engage deeply with the work your analysts are producing and identify issues before they reach stakeholders.
- Proficiency in analytics and BI tools; SQL or equivalent querying skills.
Other Attributes That Will Help You In This Role:
- Experience in higher education, ed-tech, or an enrollment- or subscription-based business.
- Familiarity with CRM systems, contact strategy analytics, or customer journey frameworks.
- Experience working in a globally distributed team with remote leadership.
• Exposure to cohort-level forecasting methodology and registration funnel analytics.
Benefits & Culture
Our global employee base is a diverse collection of innovators, dreamers, and doers working together to transform lives through higher education. We believe that every employee can advance our shared purpose, and that life at 2U should be fun and meaningful. If you’re excited by the opportunity to provide over 40 million learners and counting with access to world-class online higher education, then join us – and do work that makes a difference. #NoBackRow
We offer comprehensive benefits (unique per country) and excellent work/life balance.
Full-time, ZA benefits include:
2 complimentary Getsmarter short courses per year
Subsidised medical aid with Discovery Health Medical Scheme
4% 2U contribution towards Discovery Life Pension Fund and Group Risk Benefit
Employee Assistance Program (EAP)
Generous leave policy including time off to volunteer for non-profit organization, study leave, sports leave and a company-wide festive season break
2U Diversity and Inclusion Statement
At 2U, we are committed to building and sustaining a culture of belonging, respect, and inclusion. We are proud of the steps we’ve taken to bring together an employee base that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities. We strive to offer a workplace where every employee feels empowered by what makes us different, as well as by how we are alike.
2U is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodations, please reach out to us at: recruitingaccommodations@2u.com.
About 2U LLC.
For more than a decade, 2U, Inc. has been the digital transformation partner of choice to great non-profit colleges and universities delivering high-quality online education at scale. As the parent company of edX, a leading global online learning platform, 2U provides over 45 million learners with access to world-class education in partnership with more than 230 colleges, universities, and corporations. Our people and technology are powering more than 4,000 digital education offerings — from free courses to full degrees — and helping unlock human potential. To learn more: visit 2U.com.
About edX
edX is the education movement for restless learners and a leading global online learning platform from 2U, LLC. Together with the majority of the world’s top-ranked universities and industry-leading companies, we bring our community of over 45 million learners world-class education to support them at every stage of their lives and careers, from free courses to full degrees. And we're not stopping there — we're relentlessly pursuing our vision of a world where every learner can access education to unlock their potential, without the barriers of cost or location. Learn more at edX.org.
Learn more at https://2u.com/careers/
#NoBackRow
The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay.
2U is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. 2U requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.
Ready to apply?
Apply to 2ULocation: South Africa
We Are:
RTB House is a next-generation performance demand-side platform (DSP) that uses proprietary Deep Learning AI algorithms to help brands grow. The company is the market leader in driving performance using Deep Learning across the entire purchase funnel.
Founded in 2012, and now operating in 90+ markets, RTB House has always been private-by-design. It embraces first-party advertising and a relentless approach to innovation. RTB House offers end-to-end Deep Learning-powered AdTech products and solutions to maximize conversion, drive new customer acquisition, create engagement, and fuel long-term demand for a global base of clients.
RTB House in the Africa
Since opening our operations in Africa, we have rapidly established ourselves as a trusted partner for renowned brands within the e-commerce sector.
We embrace a remote approach, allowing our team members the flexibility to work remotely, from the comfort of their own home.
With a small, dedicated team in the African market, we are continuously expanding our team and have ambitious plans for growth.
If you are passionate about digital advertising, thrive in a dynamic and fast-paced environment, and are eager to make a significant impact, we want to hear from you! Join RTB House and be part of our success story in the African market.
Role Overview:
We’re looking for a driven and motivated full-cycle sales professional who’s eager to own the entire sales process — from prospecting to closing. You’ll be responsible for generating new business through strategic outreach, managing pipeline opportunities, and closing deals. This is a high-impact role that goes beyond booking meetings; we're seeking someone who can build strong relationships, deeply understand client needs, and drive revenue growth.
The ideal candidate is action-oriented, resourceful, and excited by the challenge of building and converting a sales pipeline in a fast-paced, high-growth environment. You should be confident in leading sales conversations with key decision-makers, skilled in using modern sales tools, and ready to grow with a company like RTB House.
Why RTB House?
If you are looking for a place where you can grow and explore the latest technology updates in Digital and Programmatic advertising then RTB House might be the right fit for you.
You Will:
- Own the full sales cycle — from outbound lead generation to closing new business.
- Execute high-volume outreach (cold calls, emails, LinkedIn, etc.) to engage decision-makers.
- Book and lead discovery and demo meetings with prospects.
- Identify, map, and navigate target accounts and key stakeholders.
- Conduct thorough research and tailor outreach to each prospect’s structure, goals, and challenges.
- Build and manage a healthy sales pipeline through diligent follow-up and CRM tracking.
Collaborate with internal teams (e.g., marketing, customer success) to align on client needs and handoff strategies. - Consistently meet or exceed revenue and activity targets.
- Provide feedback and insights to improve sales messaging, outreach strategies, and conversion rates.
Desired Experience:
- 5+ years of experience in a sales role, ideally full-cycle (SDR/BDR experience plus closing responsibilities).
- Demonstrated success with outbound sales and cold calling.
- Experience speaking with mid- to senior-level decision-makers.
- Strong ability to independently research, map accounts, and build tailored outreach.
- Understanding of a structured sales process — from first touch to signed contract.
- Proficient with outbound sales tools and CRMs (specific platforms discussed during interviews).
- Proactive, self-motivated, coachable, and resilient in a dynamic sales environment.
- English Fluent.
We Offer:
- We prioritize flexible working arrangements in a remote set-up where you can work from the comfort of your home, or even work abroad from anywhere in the world for up to two months each year;
- We offer a top-of-the-market compensation package, consisting of an above-market-average base and an attractive bonus scheme;
- You will have a structured and interactive onboarding, accompanied by a supporting team member assigned to guide you during your orientation phase to make sure you’re settling in with ease;
- An international working environment that inspires you and enables you to develop projects as part of a highly qualified cross-functional team;
- We care about your development and help you continuously grow your career with us as part of your personalized development plan - supported by a yearly training budget and subsidized language course.
Ready to apply?
Apply to RTB House
Strategic Fleet Operations Manager
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We are looking for a skilled Fleet Operations Manager to join the Central Operations team.
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
This position will play a pivotal role in driving and managing the performance of Bolt's strategic fleet portfolio in Africa and Rest of the World markets. They leverage deep operational and commercial expertise, strong relationship management skills and a structured approach to performance accountability to ensure fleet partners deliver against contractual KPIs and growth targets. They build strong partnerships with fleet operators, foster collaboration across central and local teams, and ensure smooth fleet execution and measurable results across their assigned portfolio.
Drive end-to-end performance management of an assigned portfolio of strategic fleets, ensuring vehicles meet contractual KPI targets and growth objectives Act as the primary central point of contact for fleet partners in scope, building strong working relationships with fleet leadership and ensuring alignment on performance expectations Lead structured operational review cadences (weekly and monthly) with fleet partners, providing performance analysis, market benchmarks and actionable recommendations Collaborate with central and local operations teams to ensure smooth activation, onboarding and ongoing operations of financed vehicles across assigned markets Identify and communicate performance risks, structural blockers and scalable improvement opportunities to central teams and other key stakeholders Support new strategic fleet launches in scope — mapping operational processes, establishing performance frameworks and enabling fleet partners to operate independently at scale
You have a proven experience in account management, fleet operations or a related B2B operations role You have a demonstrated track record of owning a partner relationship and a performance metric simultaneously Experience working in or across Sub-Saharan African markets is strongly preferred for this role You have strong analytical and problem-solving skills; proficiency in Google Sheets and Looker or equivalent BI tools as well as AI tools and automation (e.g. for analysis, reporting, communication) to improve efficiency, generate insights faster, and enhance decision-making. You have excellent communication and stakeholder management skills Experience in mobility, ride-hailing, vehicle financing or fleet management is advantageous
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
Accelerate your professional growth with unique career opportunities. Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you. Take care of your physical and mental health with our wellness perks. Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge. Connect with colleagues at annual company events and smaller team gatherings. Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.
#LI-Hybrid
Ready to apply?
Apply to Bolt Technology
Senior Software Engineer (Java)
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Takealot Fufilment Solutions (TFS), is a new servicing offering which has been spun off from Takealot.com - South Africa’s leading online retailer. We are seeking a highly skilled Senior Software Engineer to become part of our newly established Fulfilment Engineering team.
We are an energetic team that is fully responsible for all the systems required to support the Takealot Fulfilment Solutions capabilities as well as the unique challenges that come with orchestrating order fulfilment across distribution centers and logistics operations. We have adopted a microservices architecture to both isolate our logic and to enable scale. We follow REST architecture primarily but do use event-driven architecture where applicable.
Think you’ve been challenged before? Think again!
- Scale: 4 million happy shoppers shop online on takealot.com. Client facing as we facilitate deliveries for multiple businesses.
- Learn: We work with the best of the best, and then some. Code alongside industry leaders and upskill in record time.
- Grow: Expand your career in the fast-growing Takealot Group: takealot.com, Mr D, & Takealot Fulfilment Solutions (TFS). Help us build out our new B2C and C2C Systems. We like to promote from within: Here’s your chance.
Who’s who in the tech space
This position reports to the Software Engineering Manager of the Fulfilment Orchestration Team.
Your mission, should you choose to accept it:
- Developing and optimizing systems to manage order fulfilment throughout South Africa
- Working with business to improve processes to allow for more efficient deliveries, operations, and improved customer experience.
- Researching and defining solutions across the fulfilment domain.
- Working predominantly on open source platforms
- End-to-end ownership of solutions
Attributes required:
- Solid communication skills
- Proactive
- Ability to adapt to change
- Problem-solver
- Solutions-oriented
- Willing to learn as well as teach others
Our Tech Stack:
- Java
- Spring Framework
- Angular & React
- Postgres
- Google Pubsub
- Google Cloud
- Graphite and Grafana
- Git
- Google Big Query
- Flyway
Qualifications & Experience:
- Degree in Computer Science or a similar qualification
- At least 5 years of experience in writing robust, efficient production code
- Must have experience with SQL database systems.
- Nice to have experience with Kubernetes systems ideally in GCP.
- Experience with development in a Linux environment
- Proficient in languages such as Java, Scala, Angular, React, Python, or C# - we are keen to help you learn through the gaps.
- Open to diversifying language skill set
- In the event that you do not have a Bachelor’s Degree or an Advanced Diploma, an equivalent experience requirement must be met
- Solid understanding of RESTful API design and integration is preferred
- Nice to have familiarity with monitoring and logging tools (Prometheus, Grafana, ELK stack).
Let’s talk about life @ Takealot Group
- The power is in your hands: We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny.
- No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great.
- Remote working: Love water cooler chats and working from home? Takealot.com offers a hybrid working model for the best of both worlds.
- Mentorship programme: We aren’t kidding when we say the people with the best people win. Now’s your chance to be one of the best, by learning from the best.
- Naspers Tech Community & Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on MyAcademy, Udacity, Coursera and more.
- Good times: Get to know the other extraordinary minds at takealot.com during regular social events and out-of-office activities (think hikes, think mini golf, think good times).
- Staff discount. Millions of products across 28 departments. What more could you ask for?
- Birthday leave: Cake Day all the way. Enjoy your day off - you deserve it.
- Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere.
- Tech stack (for days): ReactJS, Python, Scala, Kotlin, Swift, Google Cloud, Kafka, Redis, Kubernetes and all things machine learning. If you build it, they will come.
- Free parking: No more 5km fun runs to your desk (unless you want to).
Like what you see?
If you meet the above you are an Extraordinary Mind. Apply today!!
Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.
Ready to apply?
Apply to Takealot Group
Senior Software Engineer (Java)
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Takealot Fufilment Solutions (TFS), is a new servicing offering which has been spun off from Takealot.com - South Africa’s leading online retailer. We are seeking a highly skilled Senior Software Engineer to become part of our newly established Fulfilment Engineering team.
We are an energetic team that is fully responsible for all the systems required to support the Takealot Fulfilment Solutions capabilities as well as the unique challenges that come with orchestrating order fulfilment across distribution centers and logistics operations. We have adopted a microservices architecture to both isolate our logic and to enable scale. We follow REST architecture primarily but do use event-driven architecture where applicable.
Think you’ve been challenged before? Think again!
- Scale: 4 million happy shoppers shop online on takealot.com. Client facing as we facilitate deliveries for multiple businesses.
- Learn: We work with the best of the best, and then some. Code alongside industry leaders and upskill in record time.
- Grow: Expand your career in the fast-growing Takealot Group: takealot.com, Mr D, & Takealot Fulfilment Solutions (TFS). Help us build out our new B2C and C2C Systems. We like to promote from within: Here’s your chance.
Who’s who in the tech space
This position reports to the Software Engineering Manager of the Fulfilment Orchestration Team.
Your mission, should you choose to accept it:
- Developing and optimizing systems to manage order fulfilment throughout South Africa
- Working with business to improve processes to allow for more efficient deliveries, operations, and improved customer experience.
- Researching and defining solutions across the fulfilment domain.
- Working predominantly on open source platforms
- End-to-end ownership of solutions
Attributes required:
- Solid communication skills
- Proactive
- Ability to adapt to change
- Problem-solver
- Solutions-oriented
- Willing to learn as well as teach others
Our Tech Stack:
- Java
- Spring Framework
- Angular & React
- Postgres
- Google Pubsub
- Google Cloud
- Graphite and Grafana
- Git
- Google Big Query
- Flyway
Qualifications & Experience:
- Degree in Computer Science or a similar qualification
- At least 5 years of experience in writing robust, efficient production code
- Must have experience with SQL database systems
- Nice to have experience with Kubernetes systems ideally in GCP
- Experience with development in a Linux environment
- Proficient in languages such as Java, Scala, Angular, React, Python, or C# - we are keen to help you learn through the gaps
- Open to diversifying language skill set
- In the event that you do not have a Bachelor’s Degree or an Advanced Diploma, an equivalent experience requirement must be met
- Solid understanding of RESTful API design and integration is preferred
- Nice to have familiarity with monitoring and logging tools (Prometheus, Grafana, ELK stack)
Let’s talk about life @ Takealot Group
- The power is in your hands: We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny.
- No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great.
- Remote working: Love water cooler chats and working from home? Takealot.com offers a hybrid working model for the best of both worlds.
- Mentorship programme: We aren’t kidding when we say the people with the best people win. Now’s your chance to be one of the best, by learning from the best.
- Naspers Tech Community & Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on MyAcademy, Udacity, Coursera and more.
- Good times: Get to know the other extraordinary minds at takealot.com during regular social events and out-of-office activities (think hikes, think mini golf, think good times).
- Staff discount. Millions of products across 28 departments. What more could you ask for?
- Birthday leave: Cake Day all the way. Enjoy your day off - you deserve it.
- Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere.
- Tech stack (for days): ReactJS, Python, Scala, Kotlin, Swift, Google Cloud, Kafka, Redis, Kubernetes and all things machine learning. If you build it, they will come.
- Free parking: No more 5km fun runs to your desk (unless you want to).
Like what you see?
If you meet the above you are an Extraordinary Mind. Apply today!!
Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.
Ready to apply?
Apply to takealot.com
Treasury Operations Manager
The Role The Treasury Operations Manager is responsible for overseeing the day-to-day running of treasury operations while driving the continued evolution of liquidity management, payment routing, and treasury infrastructure. This role combines hands-on operational ownership with team leadership, ensuring processes are robust, scalable, and aligned to a 24/7 global payments environment.
Key Responsibilities
Daily Operations Oversee the daily operations and responsibilities of the Treasury Operations team. Act as the central point of contact for treasury-related queries across the business. Build strong working relationships with adjacent functions. Ensure the team has appropriate coverage and escalation protocols to support our 24/7 network. On-call expectations will be discussed openly during the hiring process.
Team Leadership Lead and develop the individuals within the Treasury Operations team with a clear focus on building knowledge depth and expertise. Act as a mentor, providing constructive feedback, setting individual and team targets aligned with BCB’s wider objectives, and growing team culture. Serve as the primary escalation point while developing team members to operate independently.
TMS Embedding Embed our Treasury Management System. Refine configurations, build team confidence in reporting and forecasting, close gaps between system design and operational reality, and ensure the TMS becomes the trusted foundation for liquidity management rather than sitting alongside legacy workarounds.
Liquidity and Cash Management Manage liquidity across multiple currencies, jurisdictions, legal entities, and banking partners. Ensure cash positions are accurately monitored and forecast, and that supporting processes and reports are built for scale.
Operational Efficiency Drive continuous improvements in the TMS, payment processing workflows, and cash management frameworks. A strong understanding of payment routing is critical to this role: how payments flow between banking partners, the decision logic behind route selection, and the cost and risk implications of those choices. Work with Technology and Product teams to improve routing efficiency and streamline integrations.
Safeguarding Ensure all Treasury Operations activities and processes comply with internal policies and external regulations, with a thorough understanding of safeguarding obligations. Support audit requirements by ensuring the function's process documentation is always up to date.
Skills and Experience
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You'll bring demonstrated experience leading a Treasury Operations team in a fintech or banking environment (2-3 years), or a minimum of 5 years in a senior Treasury Operations role with clear readiness for leadership.
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Experience inheriting and stabilizing an existing team is particularly relevant.
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You'll have a strong understanding of end-to-end payment flows, key payment rails (FPS, SEPA, Fedwire, SWIFT), and payment routing logic, including how payments flow across banking partners and the operational, cost, and risk factors behind those decisions.
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Familiarity with digital asset or blockchain-native payment flows is a distinct advantage, but not essential.
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You'll have hands-on experience with Kyriba or a comparable Treasury Management System, and you are comfortable optimizing configurations, interrogating system outputs, and driving adoption and refinements within the team.
Personal Qualities
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Technically minded and highly detail-oriented with a strong instinct for spotting risk and inefficiencies.
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Diligent and conscientious; you excel in problem-solving and driving sustainable, long-term solutions.
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Persistent and results-oriented, comfortable working with both front and back-office functions on issues and initiatives.
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Excellent communication and interpersonal skills, with a passion for mentoring, knowledge sharing, and fostering a strong team culture.
What We Offer (South Africa)
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30 days annual leave per year
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4 wellbeing days per year
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1 company volunteering day per year
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Group Risk Income Protection via Discovery/Vitality
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Medical Aid via Discovery/Vitality incl. Medical Savings Account
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Pension: 5% Employee / 5% Employer with Discovery
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Enhanced Parental Leave: 17 weeks full pay, 10 weeks half pay, then local statutory — for all parents
About BCB Group BCB Group is a leading provider of regulated payment and trading services in crypto and fiat for the digital asset economy. We provide accounts, cryptocurrency and foreign exchange market liquidity for some of the world's largest businesses, including exchanges, liquidity providers, market makers, investment firms, custodians, payment processors and wallet providers.
Our end-to-end suite of products is accessible through our Client Console UI and API. We offer more than 40 fiat and cryptocurrencies, deep trading liquidity, 24/7 instant payments through our instant settlements network BLINC, and secure crypto services. Authorised in the UK, France and Switzerland.
Ready to apply?
Apply to BCB Group
At 2U, we are all in on purpose. We are motivated by our mission – to eliminate the back row in education – and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world’s leading online learning platform, 2U powers more than 4,000 online higher education offerings – from free courses to full degrees. Together with more than 230 colleges, universities, and corporate partners, we are helping to unlock human potential.
What We’re Looking For:
As the Senior Manager of Cybersecurity Operations, you will lead and mature 2U’s global cyber defense and security operations capabilities. This role is accountable for the effective execution of threat detection, incident response, vulnerability management, and operational security monitoring across a global enterprise.
You will manage and develop a team of security engineers responsible for day-to-day security operations, while also acting as the operational bridge between cybersecurity engineering, infrastructure, SRE, IT, and external partners (including managed or embedded resources). While remaining technically credible, your primary focus will be on operational excellence, incident readiness, process maturity, and ensuring consistent, high-quality execution of security operations at scale.
This role requires strong leadership, sound judgment under pressure, and the ability to translate technical security events into clear risk-based communication for senior stakeholders. You will own operational outcomes, ensure alignment to industry frameworks, and continuously improve tools, processes, and team capability to reduce risk across 2U’s most critical systems.
Responsibilities Include, But Are Not Limited To:
Cybersecurity Operations & Execution
- Own and oversee day-to-day cybersecurity operations, ensuring effective threat detection, investigation, response, and remediation across cloud, application, and infrastructure environments.
- Ensure security monitoring, alerting, and response processes are consistently executed, well-documented, and aligned to defined SLAs and severity models.
- Provide operational oversight of security tooling (e.g., SIEM, EDR, SOAR), ensuring tools are properly configured, maintained, and delivering actionable outcomes.
- Drive continuous improvement of operational runbooks, response workflows, and automation to reduce manual effort and improve response quality.
Cybersecurity Incident Management & Operational Readiness
- Own the cybersecurity incident management program, ensuring incidents are triaged, escalated, coordinated, and resolved effectively.
- Ensure clear roles, escalation paths, and communications are in place for security incidents, including coordination with SRE, Engineering, Infrastructure, IT, Legal, Privacy, and Communications teams.
- Lead post-incident reviews for security incidents, driving root cause analysis, remediation tracking, and systemic improvements.
- Ensure incident response practices align with industry standards and internal risk management expectations.
Engineering, Cloud & Application Security Alignment
- Partner with Cloud Security, Application Security, and Engineering teams to ensure security controls, detections, and response requirements are operationalised within cybersecurity operations.
- Ensure outputs from Cloud Security and Application Security initiatives (e.g., controls, detections, alerts, runbooks) are effectively integrated into security monitoring, incident response, and operational workflows.
- Act as the primary intake point for security-relevant operational signals from engineering and platform teams, ensuring they are triaged, prioritised, and actioned appropriately by cybersecurity operations.
- Collaborate with partner teams to identify gaps in detection, response coverage, and operational readiness, and drive improvements to expand and mature cybersecurity operations coverage.
- Serve as an escalation and advisory point for security-related operational issues, ensuring coordination with the appropriate domain owners (Cloud, Application, Infrastructure, SRE) while maintaining clear accountability.
Security Operations Coverage & Readiness
- Ensure cybersecurity operations maintain effective visibility and response capability across cloud, infrastructure, and application environments, aligned to defined risk and threat models.
- Oversee the integration of logging, telemetry, alerts, and response playbooks into operational tooling (e.g., SIEM, SOAR, EDR), without assuming ownership of underlying platform or application architectures.
- Partner with domain security teams to validate that new systems, services, and changes are adequately covered by operational security monitoring and incident response processes.
- Continuously assess and improve operational coverage to ensure cybersecurity operations can detect, respond to, and support incidents across the evolving technical environment.
Proactive Risk & Vulnerability Management
- Own the operational vulnerability management lifecycle, ensuring vulnerabilities are identified, prioritized, remediated, and tracked to closure.
- Use risk-based prioritization to balance remediation effort with business impact and operational realities.
- Ensure security findings and risk trends are translated into clear, actionable insights for technical and non-technical stakeholders.
Team Leadership & Partner Management
- Lead, mentor, and develop cybersecurity operations engineers, fostering a culture of accountability, continuous improvement, and operational excellence.
- Provide direction and oversight to embedded or partner resources (e.g., Sonata), ensuring clear expectations, quality delivery, and alignment to 2U standards.
- Contribute to workforce planning, skills development, and operational maturity of the cybersecurity operations function.
Things That Should Be In Your Background:
- 5+ years experience in cybersecurity or security operations, with progression into technical leadership or people management.
- Experience leading or supporting security operations, incident response, or threat management in complex environments.
- Working knowledge of AWS; exposure to GCP or Azure is a plus.
- Comfortable with scripting/automation (e.g., Python, Bash) to guide and review operational improvements.
- Experience partnering on CI/CD and DevSecOps initiatives to ensure security signals feed into detection and response.
- Familiarity with cloud-native and containerised environments and their operational security risks.
- Required: Hands-on experience with SIEM and EDR platforms supporting security monitoring, investigation, and incident response.
- Beneficial: Experience with SOAR workflows and WAF technologies to support security automation and application protection.
- Strong analytical judgment, able to make risk-based decisions under pressure.
- Clear communicator with both technical teams and senior stakeholders.
Benefits & Culture
Our global employee base is a diverse collection of innovators, dreamers, and doers working together to transform lives through higher education. We believe that every employee can advance our shared purpose, and that life at 2U should be fun and meaningful. If you’re excited by the opportunity to provide over 40 million learners and counting with access to world-class online higher education, then join us – and do work that makes a difference. #NoBackRow
We offer comprehensive benefits (unique per country) and excellent work/life balance.
Full-time, ZA benefits include:
- 2 complimentary Getsmarter short courses per year
- Subsidised medical aid with Discovery Health Medical Scheme
- 4% 2U contribution towards Discovery Life Pension Fund and Group Risk Benefit
- Employee Assistance Program (EAP)
- Generous leave policy including time off to volunteer for non-profit organization, study leave, sports leave and a company-wide festive season break
2U Diversity and Inclusion Statement
At 2U, we are committed to building and sustaining a culture of belonging, respect, and inclusion. We are proud of the steps we’ve taken to bring together an employee base that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities. We strive to offer a workplace where every employee feels empowered by what makes us different, as well as by how we are alike.
2U is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodations, please reach out to us at: recruitingaccommodations@2u.com.
About 2U
For more than a decade, 2U has been the digital transformation partner of choice to great non-profit colleges and universities delivering high-quality online education at scale. As the parent company of edX, a leading global online learning platform, 2U provides over 45 million learners with access to world-class education in partnership with more than 230 colleges, universities, and corporations. Our people and technology are powering more than 4,000 digital education offerings — from free courses to full degrees — and helping unlock human potential. To learn more: visit 2U.com.
About edX
edX is the education movement for restless learners and a leading global online learning platform from 2U. Together with the majority of the world’s top-ranked universities and industry-leading companies, we bring our community of over 45 million learners world-class education to support them at every stage of their lives and careers, from free courses to full degrees. And we're not stopping there — we're relentlessly pursuing our vision of a world where every learner can access education to unlock their potential, without the barriers of cost or location. Learn more at edX.org.
Learn more at https://2u.com/careers/
#NoBackRow
The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay.
2U is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. 2U requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.
Ready to apply?
Apply to 2UAbout this job
As In-Country Operations Manager you will be accountable for shaping and implementing the strategic roadmap for our key strategic partnerships for JUMO by utilising existing local market knowledge, operational execution and building strong relationships internally and externally. You will report to the Regional Manager // East Africa, with a focus primarily on Southern African & East African operations.
You will
- Be responsible for operational targets: Support product performance objectives by contributing recommendations to strategic plans and reviews; preparing and completing action plans; initiating productivity improvements, quality checks; resolving problems; identifying trends; determining system improvements; and implementing change.
- Take accountability for relationship management: Sustain rapport with designated stakeholder groups by making regular visits; exploring specific needs; resolving challenges and anticipating new opportunities.
- Be actively engaged: Pro-actively seek inputs and stimulate discussions with teams responsible for Portfolio Management, Product, Marketing, Customer Insights, Data Science, Finance, Capabilities and Customer Operations to resolve potential problems and identify opportunities.
- Own project management and coordination: Take personal accountability in proactively planning and executing new and existing projects and operational activities including but not limited to operational compliance.
- Manage reporting and governance: Provide real-time, robust, reliable, insightful business information and support preparation for partner SteerCo engagements.
- Ensure a clear grasp on any regulatory changes within the ecosystem that will affect our operations in-country.
You will need
- A Bachelor’s Degree in Computer Science, Business Administration, Commerce, Finance, Economics , Accounting or similar.
- A minimum of 5 years’ experience in a similar role in Financial Services, Technology, Telecom, FMCGs, FINTECH.
- Spoken and written fluency in English.
- Experience in project management.
- Previous high level and sophisticated relationship management experience across various senior and other levels in an organization.
- A very good understanding and experience of financial products and performance, including credit risk, dynamics of lending, saving and some insurance.
- Experience in negotiating with major counter-party to achieve and facilitate a given strategy.
- Experience leading a team.
- Prior experience with mobile financial services.
- Excellent time management, planning and organizational skills.
- To be an exceptional communicator, with effective listening skills, intelligent and articulate with strong written and verbal skills.
- To have a confident personality with strong presentation ability.
- The ability to work to tight deadlines, multi-task, prioritize and handle a diverse workload.
- To be decisive, detail orientated, enthusiastic, problem solver.
- The ability to work in a fast paced ever changing environment.
Bonus if you have
- An MBA (added advantage).
We ask a lot of each other at JUMO, but we give a lot too.
You will love
- Collaborating with smart, engaging people in an inspiring work environment.
- Working for impact.
- Growing and learning continuously, with loads of encouragement and support.
- Boldly taking risks as we navigate new challenges.
- Flexible work practices enabling your best delivery.
- Being autonomous and empowered to lead.
Remote First
You will be based in South Africa or Uganda. We operate a remote first working approach where working remotely is our default way of working. We have co-working spaces available in Cape Town and Kampala, for collaboration and connection and for the use of those who value and want to work out of an office. You have flexibility where to work from, as long as you have access to a reliable connection and are set up to work remotely.
Diversity and Inclusion
At JUMO, we believe that diversity strengthens our teams and we strive in our recruitment process to create an environment where people from every background can collaborate and prosper and be themselves.
Ready to apply?
Apply to JUMO
Regional Domain Manager - Driver Operations
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What drives our operations? Our people! We're looking for a strategic and impact-driven Regional Domain Manager - Driver Ops to lead Bolt's Driver Operations across multiple markets within the region. This is an execution-focused role, directly accountable for driving the roll-out and impact of central Driver Operations initiatives at Regional Level.
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
You will ensure that every central program - spanning Driver Acquisition, Driver Engagement, Rewards & Loyalty, Quality, Driver Experience and Funnel management, and Driver Community Engagement - is executed with excellence in your region. You will also channel structured market insights and feedback to central teams, ensuring global programs are designed and iterated with real market context.
As the accountable owner for regional Driver Domain KPIs, you will ensure markets meet their OKRs, remove blockers, and create clear alignment between local and central teams. This is a high-impact role suited for someone who thrives on making things happen and who can hold both local and central teams accountable for results.
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don't tick every box, please consider applying!
#LI-Hybrid
Ready to apply?
Apply to Bolt Technology