Implementation Lead, Hypercare

North Macedonia

Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulfil this valuable mission. That’s where you come in.

The Role

You will take ownership of helping our customers succeed during the critical first 30 days, with a strong focus on implementation, adoption, and retention. You will guide shops through a smooth transition onto the platform, ensuring they quickly realize value and build confidence in using Slice solutions in their day-to-day operations. You will lead customer training and education, equipping shop owners and their teams with the knowledge and best practices needed to fully leverage the platform. By providing proactive support, troubleshooting, and early lifecycle guidance, you will help identify and resolve challenges early, setting shops up for sustained success. You will become an expert in Slice solutions and offerings, reinforcing the partnership established by the Sales team while identifying opportunities to deepen engagement through additional products and services. This role plays a critical part in positioning Slice as a trusted technology partner, driving long-term adoption and maximizing customer value. 

The Team

You will partner closely with all Slice sales and post-sales teams to support product sales and adoption, and work alongside the Implementation organization to maximize efficiency, expand our shop base, and reduce churn through strong, lasting relationships with shop owners. You would be included in all running tests for new initiatives,working closely with operations, marketing and product teams, ensuring real dedication and be prepared for new learnings on a continuous level.Your work will directly contribute to growing Slice revenue and deepening our relationship with shops by ensuring a seamless onboarding experience and providing hands-on education and support.

The Winning Recipe 

We are seeking a visionary and customer-obsessed Implementation Lead to own the implementation process of shops in their first 30 days

The core competencies this role calls for:

• Excellent verbal and written English skills
• Excellent communication skills and selling/upselling skills
• 1-2 years of account management experience, sales experience is a plus
• Proficient in Google Docs and Excel
• Self-starter eager to learn and grow in a fast-paced exciting startup environment
• Coachable and welcomes feedback for continuous self-improvement
• Excellent listener, assertive, persistent and persuasive, as well as high-energy and fearless
• Adaptable willing to move quickly and adjust with all the nuances of a startup culture
• Stellar time management skills with the ability to recognize and focus on high priority tasks

The Extras

Working at Slice comes with a comprehensive set of benefits, but here are some of the unexpected highlights:

• A team obsessed with ping pong tournaments, pizza Fridays and summer parties!
• Company structure that encourages career development, strong career path in sales; you will be recognized for hard work
• Wellbeing + learning and development program

The Hiring Process

Here’s what you can expect from our hiring process if your candidacy progresses smoothly. We move quickly and strive for a fast turnaround from the final interview to the offer.

• 30 minute introductory meeting with your Recruiter
• 30 minute hiring manager meeting
• 30 minute team meeting
• 30 minute final interview
• Offer!

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If you are not selected for the job position and you have given consent on the question below (by selecting "Give consent") we will store and process your personal data and submitted documents (CV) to consider eligibility for employment up to 365 days (one year). You have the right to withdraw your previously given consent for storing your personal data and CV in the Slice database considering eligibility for employment for a year. You have the right to withdraw your consent at any time.

For additional information and / or exercise of your rights to the protection of personal data, you can contact our Data Protection Officer, e-mail: privacy@slice.com

Project Manager 

Skopje, Zagreb, Budapest Hybrid

German C1 conversational working proficiency required

At DEPT®, we blend creativity, technology, and data to craft end-to-end digital experiences. As we continue to grow across the DACH region, we’re looking for a Project Manager who’s a trusted partner to our clients.

JOB PURPOSE

For our team, we are looking for a Project Manager (d/f/m) who will create exciting technological projects with the best design and first-class usability together with our internal teams and client.

KEY RESPONSIBILITIES

• Planning, coordination and implementation of complex online and e-commerce projects, always keeping an eye on the fulfillment of milestones.
• Manage the entire project from the preparation of the offer to the control of the relevant key figures in order to realize the project on time and in budget.
• You are a central interface in the communication and clarification of requirements and needs between internal and external stakeholders as well as with our implementing expert teams.
• When advising and supporting our customers, you will impress them with your confident and proactive manner.
• Use your knowledge and experience in stakeholder management, risk management, controlling and reporting.
• On a day-to-day basis, you will lead an interdisciplinary project team, also across locations, and will be in regular, close contact with each other.

WHAT WE ARE LOOKING FOR

• You have at least 3+ years of experience in a client-facing agency-role or in direct, competent and trustworthy consulting of clients in a corporate environment.
• Fluent in written and spoken German and English.
• You have practical experience in the technical implementation of digital projects and/or e-commerce projects.
• You already have experience in (multi-)project management as well as the classic and agile project management methods and tools (e.g. Asana or Jira).
• You are skilled in the creation of cost overviews and offers.
• Design project plans with milestones and dependencies.
• Create re-briefings and document deadlines with clients.
• Work independently, on your own responsibility, in a structured and organized manner, characterized by a high sense of quality and a great sense of responsibility.
• See yourself as a team player and already have some experience in leading interdisciplinary teams in Strategy / UX / UI / Dev / QA to achieve the common goal.

WE OFFER

Please note that benefits may vary by location.

• Hybrid working policy
• Stay happy and healthy with a contribution to your health through the OpenUp platform, and a multisport programme;
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021.
• Awesome clients. Whether big, small, local or global — at DEPT® you’ll get the opportunity to work with all of them. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

WHO ARE WE? 

We are pioneers at heart. What does that mean?We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating. 

Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

Budapest, Zagreb, Split, Skopje, hybrid

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE

We are looking for candidates who understand or want to learn about client-side and server-side setups, have expertise in different Analytics platforms, and possess an interest in Cloud platforms such as BigQuery on Google Cloud Platform.

As an Analytics Consultant at DEPT®, you will not be working in a silo. You will be stepping into the dynamic environment of a full-service digital agency and will work side-by-side with teams of AI Engineers & Data Scientists, BI consultants, CRO Consultants, and Data Engineers. Your day-to-day will also involve close collaboration with marketing teams, including Paid Search, Social & Display advertising consultants, SEO specialists, and Marketing Automation expertBeyond data and marketing, you will be surrounded by award-winning creative teams, such as Dogstudio and Studio Dumbar. You will also collaborate with top-tier web and mobile application development teams that deliver both cutting-edge websites and apps, as well as the underlying cloud infrastructure that supports them.

WHAT YOU'LL DO:

• You will be joining a highly skilled group comprising Analytics Consultants who work across various different countries in Europe.
• Your core focus will be a data measurement, collection and processing & activation.
• Use strategic and technical thinking to help clients define KPIs, execute complex measurement plans, and guide them through the evolving world of data.
• Advising clients on how to adapt, testing new (Google) features or products, setting up first-party data collection processes, and implementing compliant user consent processing.

WHAT YOU BRING

• 1 - 2 years of experience in a digital marketing, data, or analytics-related role (preferably at a digital agency).
• A strong consulting mindset, proactive attitude, and excellent communication skills to host workshops and guide clients.
• Hands-on experience with Google Analytics and Google Tag Manager
• Excellent English knowledge

WE OFFER

• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

Project Manager 

Skopje, Zagreb, Budapest Hybrid

German C1 conversational working proficiency required

At DEPT®, we blend creativity, technology, and data to craft end-to-end digital experiences. As we continue to grow across the DACH region, we’re looking for a Project Manager who’s a trusted partner to our clients.

JOB PURPOSE

For our team, we are looking for a Project Manager (d/f/m) who will create exciting technological projects with the best design and first-class usability together with our internal teams and client.

KEY RESPONSIBILITIES

• Planning, coordination and implementation of complex online and e-commerce projects, always keeping an eye on the fulfillment of milestones.
• Manage the entire project from the preparation of the offer to the control of the relevant key figures in order to realize the project on time and in budget.
• You are a central interface in the communication and clarification of requirements and needs between internal and external stakeholders as well as with our implementing expert teams.
• When advising and supporting our customers, you will impress them with your confident and proactive manner.
• Use your knowledge and experience in stakeholder management, risk management, controlling and reporting.
• On a day-to-day basis, you will lead an interdisciplinary project team, also across locations, and will be in regular, close contact with each other.

WHAT WE ARE LOOKING FOR

• You have at least 5+ years of experience in a client-facing agency-role or in direct, competent and trustworthy consulting of clients in a corporate environment.
• Fluent in written and spoken German and English.
• You have practical experience in the technical implementation of digital projects and/or e-commerce projects.
• You already have experience in (multi-)project management as well as the classic and agile project management methods and tools (e.g. Asana or Jira).
• You are skilled in the creation of cost overviews and offers.
• Design project plans with milestones and dependencies.
• Create re-briefings and document deadlines with clients.
• Work independently, on your own responsibility, in a structured and organized manner, characterized by a high sense of quality and a great sense of responsibility.
• See yourself as a team player and already have some experience in leading interdisciplinary teams in Strategy / UX / UI / Dev / QA to achieve the common goal.

WE OFFER

Please note that benefits may vary by location.

• Hybrid working policy
• Stay happy and healthy with a contribution to your health through the OpenUp platform, and a multisport programme;
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021.
• Awesome clients. Whether big, small, local or global — at DEPT® you’ll get the opportunity to work with all of them. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

WHO ARE WE? 

We are pioneers at heart. What does that mean?We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating. 

Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.