Building a Brand Starts with a Story

Learn more at www.firstagency.com

What You Would Get To Do

The Event Management Team Lead will assume a key role within the organization by leading and motivating colleagues in a way that enhances working relationships and encapsulates FIRST values and our client’s brand. The individual will ensure the project team delivers consistently exceptional service to our clients through excellent project management and deliver world-class events that exceed client expectations. Along with other FIRST team members, the Event Management Team Lead will represent the FIRST Solutions brand on-site within a well-known tech company. This position is ideal for a corporate event-planning professional with experience managing and motivating team members.

Your Contributions

• The Event Management Team Lead works to coordinate staff assignments and workload for both onsite and digital events
• Reviews requests sent by the event intake team and confirms space, approvals and other pertinent information prior to assigning
• Advise on the planning and execution of events for designated high-profile groups, overseeing the execution of larger-scale events
• Support and coordinate the delivery of events as needed
• Handles event escalations
• Manages monthly audit reports as required by the client and internal management
• Partner with the client on various strategic initiatives and projects 
• Directly manage a team of direct reports
• Develop, mentor, and provide feedback to team members on an ongoing basis
• Oversee the workload of the team, ensuring a day-to-day understanding of capacity/pressure points, and assisting/offering guidance on the team’s events where required
• Manage vacation schedules, ensuring appropriate team coverage and review all expense reports
• Oversee the onboarding/offboarding process for all employees
• Ensure the team adheres to standard operating procedures and compliance processes
• Manage and promote communications to all team members to ensure maximum efficiency
• Partner with FIRST People & Culture on all company initiatives, recruiting, and employee relations matters
• Ensure the team maintains positive relationships with clients
• Ensure the team is providing value to clients and seeking value-adds where possible
• Encourage and motivate the team to be knowledgeable of best practices and services, and to be proactive with ideas and creative solutions

What We Are Looking For

• 8-10 years of experience in a similar
• Strong people management skills with the ability to lead by example
• This role will be assigned to a primary location but will require flexibility to be deployed to support across the campus(es) as required
• Excellent written and oral communication skills at all levels 
• Decision maker and problem solver with a collaborative/team-player attitude
• Positive and caring approach to team management
• Experience working cross-functionally with all levels of stakeholders in a fast-paced environment
• Creative problem solver, resourceful, team player
• Adaptability to situations and ever-changing demands
• Highly organized with the ability to handle multiple tasks to meet strict deadlines
• Excellent time management and multi-tasking skills
• Ambitious and proactive with a calm and flexible approach to handling pressure
• Experience working on large and complex databases
• Assume responsibility for one's own environment, ensuring adherence to health and safety policies while having clean, smart surroundings
• Work intelligently and ensure management is aware of problems or issues which negatively affect productivity
• Build excellent relationships with the team through positive communications
• Ensure knowledge is shared within the team to enable them to work smarter and more efficiently
• Work on ad hoc requests from clients as required

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth:

• Private Healthcare (Medical & Dental) from day 1 
• Annual Health Screening
• 20 Days Annual Leave PLUS Public Holiday
• Employee Assistance Program including 24/7 support, counselling, and legal consult
• Complimentary Access to Headspace, Maven & more
• Wellness Stipend
• Personal Volunteer Day
• Life Insurance
• Mobile Phone Allowance
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

#LI-TS1 #LI-Onsite

Building a Brand Starts with a Story

Learn more at www.firstagency.com

What You Would Get To Do

The Event Technology Manager is responsible for managing all technological aspects of event registration, including overseeing registration websites, database management, and troubleshooting technical issues. This role ensures consistency and accuracy of event data, generates lists upon request, and supports the event delivery team with event coordination.

There is a requirement for on-site events to travel domestically or abroad as required.

Your Contributions 

• Advise on the user experience for both pre-event and onsite registration for virtual and in-person events
• Manage the implementation and project management of event registration websites, app builds, and all technological aspects of events
• Troubleshoot and resolve technical issues
• Oversee client communications, including save-the-dates, invitations, registration, and confirmations
• Ensure database accuracy, manage data input, and generate lists as required
• Communicate effectively with internal teams and external clients, addressing queries within service level agreements
• Collaborate with the Event Delivery team on logistics, production, and overall event implementation
• Coordinate event materials, such as name badges, tent cards, place cards, agendas, and signage
• Design and set up registration desk flow
• Serve as the lead contact for attendee management and technology vendors during pre-event and event execution.
• Assist clients with event-related information and coordination
• Create and distribute post-event client surveys
• Provide registration data, analytics, and insights for event performance
• Manage relationships with technology suppliers and negotiate contracts
• Review and reconcile third-party vendor invoices
• Identify opportunities for cost savings and value additions for clients
• Mentor and train staff on current technology and event processes
• Stay informed on emerging technologies, trends, and industry best practices, ensuring the team is kept up-to-date

What We Are Looking For 

Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at First. 

• 3 - 5+ years of experience in Attendee Data Management and Event Technology including meeting planning and coordination
• Strong proficiency with Microsoft Office – specifically with Excel (comfortable with VLOOKUP function) and PowerPoint
• Strong proficiency with registration website platforms such as Cvent, Splash, Certain, Aventri, Eventbrite other registration website platforms
• Experience with virtual meeting and event platforms such as Intrado, GlobalMeet / TalkPoint, Zoom, WebEx, SpotMe, Concise Chime or other virtual meeting and event platforms
• Experience in integrating customer relationship management software, such as Marketo, Salesforce, and Dealcloud, with event registration management systems such as Cvent
• Proficient programming skills such as computer coding (HTML, CSS and/or JavaScript)
• Flexible and willing to work outside of normal business hours (evenings, weekends) and travel when required to be on-site at events and/or troubleshoot remotely
• Strong project management skills with the ability to manage multiple projects simultaneously
• Strong written and oral communication skills at all levels
• Industry knowledge of new suppliers, services, and best practices
• Able to create best practices and take on new initiatives independently
• Client-centric, approachable, ability to adjust to client needs and style and deepen relationships in support of their business and programs; adapt to ever-changing demands and different client work styles
• Motivated, self-starter, ability to take direction and work independently; ability to think innovatively

At FIRST, we believe that the passion, creativity, and commitment of our teams drive our success. That's why we offer a range of benefits and perks to support your personal and professional growth:

• Private Healthcare (Medical & Dental) from day 1 
• Annual Health Screening
• 20 Days Annual Leave PLUS Public Holiday
• Employee Assistance Program including 24/7 support, counselling, and legal consult
• Complimentary Access to Headspace, Maven & more
• Wellness Stipend
• Personal Volunteer Day
• Life Insurance
• Mobile Phone Allowance
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

#LI-TS1 #LI-Hybrid

About Us

AIFT is a group of innovative businesses with a shared vision to become the security layer of the future, providing cybersecurity and insurance protection for digital mega trends including AI, Web3 and future lifestyles.​ AIFT strategically identifies under-served markets within these mega trends where it can quickly make an impact and lead innovation.​  

Vulcan is AIFT’s latest groundbreaking product suite comprising GenAI security, safety, and compliance tools, from assessment through protection. 

If you are passionate about making a unique impact, as well as securing the future for enterprises through delivering cybersecurity for GenAI - one of the most disruptive and fastest-growing technology trends - this is the role for you.  

Learn more about how we deliver transformation at: https://vulcanlab.ai/   

Position Overview 

The Chief of Staff partners closely with the senior leadership team to drive alignment, strengthen execution, and ensure the company focuses on the highest-leverage priorities. This role blends strategy, communication, and cross-functional coordination. The ideal candidate thrives in ambiguity, adapts as the organization scales, and works comfortably across technical and operational domains within an AI safety and security context.  

Key Responsibilities 

1. Strategic Planning & Execution 

• Translate leadership priorities into clear, actionable plans across teams. 

• Support or lead cross-functional initiatives spanning engineering, product, safety, and operations. 

• Surface risks, dependencies, and decision points early. 

• Prepare strategic briefs, analyses, and materials to assist leadership decision-making. 

2. Senior Leadership Enablement 

• Filter and prioritize information, requests, and decisions for the leadership team. 

• Facilitate coordination across leaders to reduce friction and accelerate execution. 

• Ensure leaders are prepared for key meetings, milestones, and external engagements. 

• Represent leadership in internal or external settings when alignment or follow-through is needed. 

3. Operational Excellence 

• Build scalable systems for planning, communication, and execution as the company grows. 

• Improve operating cadences, including leadership syncs, retrospectives, and quarterly planning. 

• Identify and resolve organizational or operational bottlenecks. 

• Promote consistent, effective cross-team collaboration. 

4. Internal Communications & Culture 

• Draft internal updates, leadership communications, and planning documents. 

• Maintain coherent, transparent information flow across teams. 

• Reinforce a culture that balances speed, rigor, and accountability. 

5. Special Projects 

• Lead or support projects that intersect multiple teams or require high trust and structured execution. 

• Coordinate initiatives related to safety practices, security posture, partnerships, or research. 

• Run diligence and planning work for new opportunities or organizational changes 

Qualifications 

Required: 

• Experience in strategy, operations, consulting, product, or similar cross-functional roles. 

• Ability to understand and communicate technical concepts. 

• Strong writing, structuring, and analytical skills. 

• Demonstrated ability to manage complex initiatives involving multiple leaders or teams. 

• High discretion and strong judgment in sensitive or high-stakes situations 

Preferred: 

• Experience in early-stage, fast-paced environments. 

• Exposure to AI, cybersecurity, or research-heavy organizations. 

• Prior work with senior executives or technical leaders. 

 Why Join Us? 

• Innovative Environment: Be part of a company at the forefront of technology to provide security in GenAI, with opportunities to work on groundbreaking projects. 
• Growth Opportunities: Take your career to new heights with our career development programs and growth-focused culture. 
• Dynamic Team: Join a multi-cultural and dynamic team of dedicated professionals who inspire and support each other. 
• Compensation: Competitive salary and benefits package, commensurate with experience and performance. 

Application Process 

• If you're ready to embark on this exciting journey and contribute to shaping the future of GenAI security, please submit your resume outlining your relevant experience and motivation for applying.