Purpose of Position

• The Digital Commerce Products Director will need to be a visionary and creative thinker who will manage and be responsible for the delivery and execution as well as introduce new innovative solutions to cope with the business needs. The incumbent will collaborate with business development, compliance, and technology teams as well as directly engage with different parties to research and advance innovative product solutions from concept to development.
• This will require both in-depth end user knowledge and familiarity with Digital asset custody, as well as a deep appreciation and understanding of the next generation technologies and foundational steps of digital initiatives.

Job Description

• Deliver best-in-class e-commerce and omnichannel experience while increasing our speed on experiments and execution.
• Oversee all in-house and third-party software systems from e-commerce to production to all growth initiatives.
• This is not a day-to-day hands-on development role but we expect the incumbent to be highly technical, e.g., system architecture, code review, and debugging live systems.
• Liaise with all business units to ensure all system requirements are captured and all technical blockages are resolved in a timely fashion.
• Establish and enforce best engineering practices to ensure quality codebase, smooth scaling, site reliability, and system security.
• Build, mentor, and lead a top-performing engineering team: leading by examples and continuous improvement on the team’s soft and hard skills.
• Take ownership of the vision/strategies of software product while formulating business models backed by analysis of competitive landscape including but not limited to ERP system, NFT projects, Product feeds management system, Business Intelligence, Data automations, Influencer management system (IRM), Marketing automation system, Custom apps, etc.
• Define product roadmap, drive backlog prioritization and implementation.
• Initiate and drive product enhancement strategies to improve customer experience based on user feedback and requirements.
• Strong knowledge of digital custodian technologies and the pro/cons associated with them to ensure the product meets the highest security standards.
• Generates and validates new product ideas based on market research and engagement with Technology , Business teams and clients as appropriate.
• Elevate Casetify’s employer branding to attract digital talents.

Requirements

• Hands-on engineering leadership.
• Led team responsible for large scale eCommerce business over hundred millions of US dollars.
• Excellent stakeholder management with strong product mindset and business acumen.
• Successfully delivered business result with a mix of in-house team and external agencies.
• Built and led engineering team from scratch.
• Known for promoting best practices at work.
• At least 5 years of working experience in engineering leadership/ product management role with a proven track record of managing end to end software product lifecycle from strategy to evaluation.
• Experience in building and driving innovative products, including management, from ideation through to design and development.
• Excellent presentation, communications and influencing skills.
• Proven ability to build relationships with internal and external partners and stakeholders.
• Entrepreneurial attitude, with experience in fintech or fast-paced corporate environments a plus.
• Have a good experience in working across business units in the course of the product roadmap and gather business requirements and translate them into technical specifications for the development team.
• Solid experience in developing product roadmap and associated backlogs.
• Previous experience for B2B software products or E-commerce is a plus.
• Happy to work in a buzzing multicultural environment.
• Proficient in spoken and written Chinese and English.

Purpose of Position

• The Senior Engineer, DevOps, Infrastructure Operations and AIOps will be responsible for the design, implementation, enhancement, and support of the company’s cloud and infrastructure platforms, deployment pipelines, operational tooling, and service reliability capabilities. The incumbent will work closely with engineering, product, security, and business teams to ensure that technology platforms are stable, scalable, secure, and efficient in supporting business growth.
• The incumbent is expected to bring strong hands-on experience in DevOps, infrastructure operations, automation, and production support, together with practical exposure to AIOps capabilities that improve monitoring, incident detection, alerting, troubleshooting, and operational efficiency in a fast-paced and dynamic environment.

Job Description

• Design, build, maintain, and optimize infrastructure platforms, DevOps pipelines, and operational tooling to support reliable and scalable technology delivery.
• Manage and enhance cloud and on-premise infrastructure environments, including compute, storage, network, access control, backup, disaster recovery, and related platform services.
• Build and improve CI/CD pipelines, release automation, environment provisioning, and infrastructure-as-code capabilities to strengthen delivery speed, consistency, and quality.
• Work closely with application engineering teams to ensure solutions are deployable, observable, secure, and operationally supportable across development, testing, and production environments.
• Support production operations, service monitoring, incident response, root cause analysis, problem remediation, and continuous service improvement.
• Implement and maintain observability capabilities including logging, metrics, tracing, dashboards, and alerting to improve system visibility and operational responsiveness.
• Drive automation initiatives across infrastructure operations, deployment, configuration management, patching, capacity management, and operational workflows.
• Contribute to AIOps use cases including intelligent alert correlation, anomaly detection, predictive monitoring, incident triage support, operational insights, and workflow automation to improve efficiency and reduce manual effort.
• Collaborate with security teams to ensure infrastructure and DevOps practices align with security, compliance, vulnerability management, and access governance requirements.
• Support system resilience through backup, recovery planning, failover readiness, and disaster recovery testing.
• Work with third-party vendors and service providers where required to maintain service quality, issue resolution, and platform stability.
• Document infrastructure standards, runbooks, procedures, and best practices to strengthen team knowledge sharing and operational consistency.

Requirements

• Strong hands-on engineering experience in DevOps, infrastructure operations, site reliability, or platform engineering roles.
• Good understanding of cloud infrastructure, network fundamentals, system administration, environment management, backup and recovery, and operational support practices.
• Solid experience with CI/CD, infrastructure as code, configuration management, scripting, automation, and deployment tooling.
• Experience in production support, incident management, troubleshooting, root cause analysis, and operational improvement in business-critical environments.
• Strong understanding of observability and monitoring practices including logs, metrics, tracing, dashboards, and alerting.
• Practical experience with AIOps, intelligent operations tooling, or AI-enabled monitoring and automation capabilities is preferred.
• Familiarity with applying AI or machine learning concepts in operations use cases such as anomaly detection, event correlation, incident prediction, intelligent alerting, and workflow automation is a plus.
• Good understanding of infrastructure security, access control, patching, vulnerability management, and compliance requirements.
• Experience working with engineering teams in agile and fast-paced delivery environments.
• Strong problem-solving skills with the ability to troubleshoot across infrastructure, platform, deployment, and application support layers.
• Known for promoting automation, operational excellence, reliability, and engineering best practices.
• At least 5-8 years of relevant working experience in DevOps, infrastructure engineering, platform operations, or related technology roles.
• Experience in eCommerce, retail, or high-transaction consumer-facing environments is a plus.
• Experience in multicultural and fast-paced organizations is preferred.
• Strong communication and collaboration skills.
• Proficient in spoken and written Cantonese and English.

Do you want to change how the world creates?

At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we’re helping everyone design, prototype, and manufacture faster than ever before.

We’re a team of hands-on builders, engineers, and innovators reinventing how the world makes physical things. If you’re ready to shape the future of fabrication, come build it with us.

The Job:

• Lead the system-level hardware architecture, design, and development for 3D printers and post-processing devices.

• Drive the selection and integration of core components: motion control, heating, sensors, and embedded systems.

• Own the full hardware development cycle: prototyping, testing, validation, and DFM and cost.

• Ensure all hardware meets performance, reliability, safety, and compliance standards.

• Manage the hardware development timeline and collaborate closely with firmware, software, and manufacturing teams.

• Build, mentor, and manage the hardware engineering team.

You:

• Bachelor's/Master's in Mechanical/Electrical Engineering or related field.

• 5+ years of hands-on hardware development experience, including 2+ years in a technical lead or management role.

• Proven track record of delivering complex electromechanical products to mass production. Experience with 3D printers, CNC, or robotics is a strong plus.

• Strong expertise in areas such as motion control, thermal design, or embedded hardware.

• Proficient in 3D CAD (e.g., SolidWorks) and knowledgeable in manufacturing processes.

• Excellent leadership and project management skills.

• Good communication skills in English is preferred.

We Offer:

• An inclusive, dog-friendly office with diverse and inspiring colleagues
• Shares in the company (we’re a Unicorn company)
• Development opportunities both in-house and off-site
• Unlimited 3D prints
• Fun team events

Perks are subject to adjustments and may vary from team to team.

We build amazing things.  Come join us!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.

Who you are

We are looking for a Head of Hardware Operations. This person is a senior leader who has extensive experience leading their team in the new product development, manufacturing ramp and sustained production of high volume products.  They possess the meticulous attention to detail that is needed to plan production and material readiness to ensure on-time delivery to aggressive forecasts. They have experience managing both the execution of and relationship with large contract manufacturing partners and components suppliers. This person will ensure that the cost of our products meet targets and drive even lower than that. The Supply Chain Lead will ultimately ensure that our supply chain excels in delivery of supply, flexibility and cost while doing so in a way that meets our quality bar. 

A significant amount of this person’s time will be spent on-site at partner contract manufacturing facilities across the APAC region. 

In this role you will lead your team in in the following areas:

• Defining and driving the overall Supply Chain strategy from supplier risk management to component inventory planning to manufacturing planning.  Specific areas of focus include:
  • Ensuring supply of our products to forecast through effective management of our supply chain and our contract manufacturer partners, particularly through implementation of best practice tools such as factory capacity models, factory input/output production plans and material clear to build files.
  • Effectively managing end of life materials in a way that ensures product supply at a minimal risk to product quality. Ensure that the team has last-time buy opportunities and that the cross-functional engineering team is informed in sufficient time to implement alternate components.    
• Being a critical loop in our forecasting process. Ensure that the extended hardware team has understanding of lead times so proper expectations can be set regarding the ability to meet forecast upsides. Influence forecast adjustments as needed during NPI and sustained production based on our supply chains ability to deliver.
• Implementing tactics and strategies that allow for forecast flexibility, particularly upside. 
• Driving the lowest possible unit cost and NRE for our devices and programs through effective sourcing strategies, influence in the design of products and ultimately negotiation with our suppliers.
• Negotiating master supply and development contracts with our CM and supplier partners and the associated statements of work. These agreements will include things such as pricing, NRE costs, liability and material buffering.
• Being a strong partner to our quality teams to ensure our products meet quality targets. Drive manufacturing and supplier partners to implement all needed quality systems and resources.
• Communication with and managing the cross functional team to meet dates needed to ensure that we can ramp new programs to schedule so we can meet our supply commitments to the business. This includes driving the engineering and program management teams to meet design build exit dates and the quality team to complete reliability testing per schedule.
• Managing our corporate responsibility and environmental safety approach with suppliers. 
• In addition to leading the Supply Chain Management team, this role will also be responsible for leading the NPI Operations, Manufacturing Test Engineering (MTE), and Manufacturing Process Engineering (MPE) teams.  

Minimum requirements

• 15+ years experience leading teams in the new product ramp and sustained production of products in high volume manufacturing in the consumer electronics or adjacent space.
• Knowledge of and proven implementation of best tools to manage manufacturing output including factory line balancing and capacity models, production input/output reports and material clear to build (CTB) files.
• Experience working with and strong knowledge of final assembly and test, pack-out, and SMT production processes. 
• Strong knowledge of component manufacturing processes such as injection molding, battery pack, PCB fabrication and display assembly.
• The interpersonal skills and experience needed to work with CM teams and management in a collaborative way to meet development schedules and mass-production deliveries.
• A proven track record of driving lowest product cost and product cost reductions through using comprehensive knowledge of manufacturing processes and component roadmaps to conduct effective negotiations. 
• Experience in negotiating contracts with contract manufacturers and vendors for supply and development activities. 
• Deep experience in new product development and introduction. A strong understanding of what is required of each phase of development (EVT, DVT, etc.) and when key forward looking decisions need to be made - i.e. components risks buys and factory equipment purchases.  
• A working understanding of manufacturing test and manufacturing process engineering. Having the ability to establish a rapport with engineering teams to ensure that design for manufacturability is incorporated into designs. 
• Fluency in Chinese and English

Preferred qualifications

• Experience working in consumer electronics.
• Experience building and leading growing teams.
• Experience working in multinational companies
• Experience with POS hardware development and manufacturing including knowledge of tamper-proofing systems, and components for POS devices. 
• Familiarity with payments hardware related technologies.