Responsibilities

• Client Outreach & Relationship Management: Serve as the primary point of contact for Chinese-speaking clients across the Compliance unit, including Enhanced Due Diligence (EDD), Financial Intelligence Unit (FIU), and Trade Surveillance teams
• Communication & Liaison: Conduct client outreach in Mandarin to explain compliance requirements, gather information, and facilitate smooth communication between clients and internal compliance teams
• Stakeholder Inquiries: Assist in handling inquiries from internal and external stakeholders in the region by coordinating client responses and documentation in Chinese and English
• Documentation & Reporting: Prepare clear and accurate reports, summaries, and correspondence in both Mandarin and English for internal stakeholders and management
• Process Improvement: Provide suggestions to enhance client communication processes and outreach strategies for better engagement with Chinese-speaking clients

Qualifications, Skills & Attributes

Required Qualifications and Skills

• Language Skills: Native or fluent proficiency in Mandarin Chinese (written and spoken) is essential; strong English proficiency (written and spoken) is required
• Industry Experience: Relevant experience in financial services, compliance, risk management, or client-facing roles within financial institutions
• Compliance Knowledge: Familiarity with financial crime compliance concepts including AML/KYC, Enhanced Due Diligence (EDD), suspicious activity monitoring, and trade surveillance
• Communication Skills: Excellent interpersonal and communication skills with the ability to explain complex compliance matters clearly to clients from diverse backgrounds
• Client Management: Proven ability to build and maintain professional relationships with clients while managing sensitive and confidential information
• Organizational Skills: Strong organizational abilities with capability to prioritize multiple tasks and work independently in a dynamic and fast-paced environment
• Cultural Awareness: Deep understanding of Chinese business culture and practices
• Attitude: Have a "can-do" attitude, willingness to learn, and ability to work collaboratively across teams
• Technology: Comfortable with computers, compliance systems, and technology applications in business and regulatory contexts

Desired Qualifications

• Prior experience in financial crime compliance roles (AML, KYC, EDD, FIU, or Trade Surveillance)
• Knowledge of Chinese and international regulatory requirements related to financial crime compliance
• Familiarity with compliance monitoring systems and case management tools
• Cantonese language ability is a plus
• Experience working in multinational financial institutions or brokerage firms
• Ability to work effectively in a small team environment with minimal supervision

Company Benefits & Perks

Our Recruiting Associates are front-line client service professionals and the engine of GLG. They work closely with our clients in the financial services industries -- including public equity/ private equity/ private credit -- on the critical decisions they make every day. These custom learning solutions include phone consultations and one-on-one meetings, as well as surveys, reports, and site tours with leading experts and C-suite executives.

Recruiting Associates work in teams across industries, connecting our clients to the insight they need from leading doctors, academics, scientists, policy specialists, strategists, executives and other experts with years of on-the-ground experience. Recruiting Associates themselves also develop into subject matter experts across industries and topics via their client service role.

In this role, you will undergo comprehensive training of which some of the key initial responsibilities include:

• Expanding GLG Councils and learning to effectively and clearly explain GLG’s value proposition and business model to leading industry thought leaders;
• Engaging Council Members on a daily basis to understand their capabilities and knowledge on specific client requests;
• Supporting senior team members on all aspects of client engagements; and
• Learning our compliance policies and procedures to protect the integrity of client engagements.
• As you progress in this role you will gain more autonomy by:
• Executing custom projects across client firms – including consultations, surveys, and special projects;
• Continuing to expand GLG Councils;
• Engaging with clients daily to understand their needs and provide exceptional service;
• Maintaining accountability and responsibility for client projects and overall client experience;
• Collaborating with our Business Development team on revenue growth opportunities and ensure retention on existing accounts;
• Collaborating closely with senior team members to program live event content for Greater China as well as more broadly distributed virtual event content.

Requirements:

• Bachelors degree, or higher
• Excellent communication skills and fluency in English 
• Curiosity about the financial markets, including trends and white spaces
• Passion for problem -solving in a client service role
• Ability to write, speak and present succinctly to deliver investment theses/ideas
• Demonstrated commercial acumen and interest, in some or all the following areas: Sales, negotiation, or networking with high-end professionals; and/or 
• Business development, corporate development, product development, Product and project management
• Ability to multi-task and prioritise activities effectively, while ensuring a high level of accuracy and attention to detail
• Up to 2 years of work experience in client-facing, account management or analyst roles in relevant industries such as banking, business services, consultancies and financial services or start up environment

Senior Growth Marketing Manager, SME

We are seeking a seasoned Senior Growth Marketing Manager to focus on our key existing clients (primarily SMEs in cross-border business). You will be responsible for developing and executing data-driven growth marketing strategies, gaining deep insights into client needs, and closely collaborating with the Customer Success Management (CSM) team. Through targeted multi-channel campaigns, you will enhance client loyalty, drive upsell and cross-sell opportunities, build Payoneer's brand influence within the seller community, and ultimately foster word-of-mouth advocacy and new client referrals to achieve sustainable business growth.

Location: Shanghai

On-site

Full-time

What you’ll do

Growth Strategy & Execution

• Develop and implement a comprehensive growth marketing strategy focused on upsell and cross-sell within our existing seller base, aligned with Payoneer's business objectives and True ICP customer segments.
• Execute and continuously optimize multi-channel growth campaigns (including but not limited to email, WeCom, offline events, webinars) to drive seller engagement, product adoption, and conversion.
• Fuel the sales pipeline by generating and nurturing high-quality demand through targeted marketing automation and customer lifecycle management strategies.
• Maintain an integrated marketing campaign calendar, ensuring timely execution and strategic alignment across all online and offline marketing initiatives.

Key Account Insights & Lifecycle Marketing

• Conduct ongoing deep-dive analysis of key account needs and pain points through research, data analytics, and interviews to inform product and marketing strategies.
• Design and execute key account-specific growth programs, personalized communications, and loyalty initiatives to increase customer lifetime value.

Ecosystem Partnerships & Brand Advocacy

• Forge and manage strategic partnerships with key marketplaces, service providers, and ecosystem players to leverage collective resources for co-marketing activities and expanded brand reach.
• Drive brand advocacy within the seller community through customer case studies, industry events, and community management to boost Payoneer's advocacy and referral rates.

Cross-Functional Collaboration & Project Management

• Collaborate closely with Customer Success, Product and Vertical BUs, and RevOps team to ensure full synchronization of campaign goals, messaging, and timelines.
• Manage end-to-end campaign execution, including milestone tracking, deadline management, and resource coordination.

Performance Analysis & ROI Optimization

• Establish clear marketing objectives and KPIs; conduct regular, in-depth performance analysis to refine strategies using a data-driven approach.
• Provide strategic updates and performance reports to leadership and key stakeholders, translating data into actionable insights and recommendations.

Who you are

Background

• Bachelor’s or Master’s degree in Business, Marketing, or a related field.
• 10+ years of professional experience, with at least 6 years specifically in B2B marketing, preferably within the cross-border e-commerce, FinTech, or global payments sectors.

Core Competencies & Experience

• Proven Growth Marketer: Strong background in growth marketing and validated project management skills, with the ability to own and execute multi-channel strategies.
• E-Commerce Ecosystem Expert: Deep market knowledge and established network within the cross-border e-commerce seller ecosystem.
• Data-Driven Analyst: Strong analytical skills with a proven ability to use data to optimize campaigns and demonstrate marketing ROI.
• Tech-Savvy Practitioner: Hands-on experience with marketing automation platforms (e.g., Salesforce, Marketo, Braze) and digital marketing channels.
• Exceptional Communicator: Outstanding verbal and written communication skills in both English and Chinese.

Personal Attributes

• Results-oriented with strong drive and execution capabilities.
• Excellent cross-functional collaboration skills and customer empathy.
• Adaptable and innovative, thriving in a fast-paced, evolving environment.

#LI-AL1

What You’ll Be Spending Your Time On:

• Write high quality SQL codes to retrieve and analyze data
• Work with large data sets, automate data extraction, and build monitoring/reporting dashboard

• Collaborate with stakeholders from local and global to capture, prioritize and deliver the data analytical requirements and drive measurable results.
• Analyze key metrics changes and perform root cause analysis to identify the opportunity for continuous improvement.

• Collaborate with the Data Engineering team to identify and resolve data quality issues, ensuring robust and reliable pipelines.
• Communicating complex analysis and insights to our stakeholders and business leaders, both verbally and in writing.
• Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format

Have You Done This Kind of Stuff?

• 5+ years of with strong technical skills of using SQL and Python to analyze and interpret data
• Experience with data visualization using Powerbi or similar tools
• Bachelor’s degree and above.
• Exceptional verbal and written English skills, with the ability to communicate with cross-functional stakeholders in a global, multicultural environment.

• Motivated self-starter who can learn quickly in a fast-paced environment.

• Proven track record of advanced analytical thinking, problem-solving, and multitasking in fast-paced settings.
• Experience in fintech and payment industries is a strong plus.