Receptionist

PetCare Veterinary Clinic is hiring a full-time front-desk receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Professional development opportunities
• Employee pet discount because we know your pets are family, too.

Salary: $20 - $22 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: This is a full-time position with five workdays per week and 7–8 hour shifts. One weekend day may be required as needed

Key Responsibilities: 

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• Previous experience as a veterinary receptionist or medical office assistant preferred
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

About PetCare Veterinary Clinic

At PetCare Veterinary Clinic, we provide the best care for your four-legged family member to keep them happy and healthy. Therefore, our team offers the finest veterinary services, education, and retail to support your pet’s complete well-being.

With the latest innovations in veterinary care and an on-site lab, our high-tech facility enables our experienced, pet-loving staff to nurture and nurse your pet at any stage of their health or life. Everyday we dedicatedly seek to use our skills, knowledge, and compassion to serve you and your pet.

#CSR

ABOUT VEG

In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience—not only for people and their pets, but also for everyone who works here—our VEGgies!

At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve.

This also means saying yes to creating the greatest experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible.

VEG is a 2025 and 2026 certified Great Place to Work®.

THE JOB

At VEG, we don’t just hire assistants—we grow future emergency rockstars. As a per diem Emergency Veterinary Assistant, you’ll be in the heart of the action from day one, supporting your team, comforting pet parents, and learning the ropes in real time. You’ll be there for everything—the triage, the treatments, and the tail wags. You’re embarking on a path where careers start, grow, and thrive. Whether you’re on your way to becoming a credentialed technician or exploring where your passion can take you, we’ll say yes to your growth every step of the way.

WHAT YOU’LL DO*

• Be the first warm welcome and a steady support, triaging incoming patients and helping guide them toward care
• Assist with treatments, nursing care, and diagnostics, from bloodwork and imaging to catheter placement and oxygen support
• Work alongside our credentialed veterinary technicians and veterinarians to set up and monitor anesthesia and sedation cases
• Set up and manage IV fluids, blood transfusions, and medication administration
• Assist during every moment of care: outpatient or inpatient, exam room to treatment area.
• Join patient rounds and stay close to the clinical picture to ensure continuity of care.
• Learn how to perform CPR and become a RECOVER Certified Rescuer (training provided!)
• Grow into more advanced responsibilities, such as anesthesia support, ultrasound, and catheterization through guided training pathways

*As permitted by state law

WHAT YOU NEED

• High school diploma or equivalent required
• Enrolled in an AVMA-accredited veterinary technology program a plus
• 1+ years in a veterinary assistant role (emergency or specialty experience is a bonus!)
• Basic computer skills and an understanding of practice management software and electronic medical record keeping
• Excellent communicator when collaborating with pet parents and your team
• Fine motor skills for handling patients and medical equipment
• Ability to stand for prolonged hours, kneel, and work on the floor as well as ability to lift up to 25 kg on own and able to support up to 40 kg with assistance
• Must be willing to work in a noisy environment with strong or unpleasant odors.
• Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs
• Work well in a fast-paced environment with people from all backgrounds and different personality types

WHO YOU ARE

• Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives
• Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team’s’ accomplishments
• Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results 
• Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge

HOW WE INVEST IN YOU

• Competitive compensation ($20 - $49 and based on a leveling system and experience) and 401k match
• Flexible work schedules to support your life outside of work
• Generous employee referral program, so our awesome people can bring in more awesome people
• And the little (big) things, like comfy scrubs, cool VEG swag, food in the fridge for when you’re hungry

DEI

At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is “Helping people and their pets when they need it most.” And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated.

We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world’s veterinary emergency company.

Role Summary

Our Medical Assistants engage with our patients day-in and out and they are vital to the patient experience. They are caring, compassionate, and work well together as a team. They work closely with our Physicians to provide exceptional patient care. Our Medical Assistants will also support front desk duties. 

Some day-to-day duties include:

• Greeting patients
• Collecting patient payments
• Rooming patients
• Obtaining vitals
• Performing phlebotomy
• Scheduling appointments
• Maintaining a clean clinic
• Assisting physicians during clinic procedures (Saline sonograms, IUI and more!)

Education, Licenses, Certifications

• Bachelor's Degree preferred
• Certified Medical Assistant Certification preferred
• Current BLS Certification
• CPT1 certification required

Employment Type

This is a full-time non-exempt onsite position that requires early hours, rotational weekends and holidays. 

Compensation

The salary range for this role is $22-26/hr. Salary is based on several factors including job related knowledge and skill set, depth of experience, certifications and/or degrees. 

#INDSFT

*This job listing is open indefinitely, so if we are not currently hiring at a studio location near you, we will be sure to keep your information on file and reach out when an opportunity arises.*

Want to get paid to become a piercer at Studs? Apprentices undergo a minimum 6-week paid piercing training program inclusive of classroom style learning, observation, and hands-on training. We are always looking for Apprentices to join our training program! Upon successful completion of the program, graduated Apprentices will become eligible for a Part Time or Full Time Associate Piercer position at one of our studio locations.

Hourly Rate:

• Graduated apprentices make $24/hour as Associate Piercers, plus tips
  During the 6-week training program, apprentices make $18/hour, plus tips

Key Responsibilities:

REVENUE 

Service Oriented 

• Embodies our performance-oriented culture by meeting and exceeding expectations 
• Serves as a brand ambassador: educates clients on the unique Studs’ experience through our selling cycle 
• Delivers confident, clear, and professional communication with clients during their entire Studs’ experience 

OPERATIONS 

Decision Quality & Execution 

• Leverages Studs’ resources and policies in decision making  
• Becomes well-versed in piercing operating procedures and regulations to ensure client experience and work safety standards are met 
• Shows consistent and detailed record keeping of all maintenance, sterilized inventory and tools

TALENT 

Integrity

• Prioritizes Studio compliance and is accountable to standard operating procedures and company policy 
• Admits mistakes and is not afraid to escalate when help is needed 
• Lives out our Core Values 
• Shows consistency by providing best in class service to everyone in the Studio 
• Provides solutions-oriented feedback and is open-minded to receiving it 

Requirements:

• 3 years of relevant work experience
• At least two years as a Medical Assistant or Phlebotomist (performing venipunctures and/or finger sticks) preferred
• Full Time:
  • Must be available to work a flexible schedule up to 5 days per week (32+ hours), including evenings, weekends, and holidays. Must maintain consistent availability
  • Weekend availability (Friday, Saturday, Sunday) is required, excluding approved PTO
  • Schedules may vary based on business needs, and Full-Time employees are expected to prioritize Studs as their primary employment commitment
• Part Time:
  • Must be available to work a flexible schedule of varying days and hours, including evenings, weekends, and holidays
  • Must have availability to work on Saturday and Sunday, excluding approved unscheduled time away
  • Reliably attend work as scheduled for up to 29 hours per week, in line with local laws and subject to any approved accommodations
• Must pierce a minimum 18 appointments a day
• Must be able to visually inspect ear anatomy to execute advanced piercings
• Must be able to deliver piercings with a steady hand
• Must be able to lift 20 lbs
• Must be able to handle chemicals safely
• Travel to one of our studio locations for the duration of the training program (paid by Studs)
• Driven, creative problem solver that consistently acts with integrity and speaks up
• Owner’s mindset, with the ability to approach feedback and problems with a positive attitude.

Benefits & Perks:

Full Time:

• Comprehensive Medical, Dental, and Vision Insurance (including $0 in-network mental health visits)
• Access to Mental Health and Work/Life Resources  including Online Therapy, Gender Affirmation Support Services, and Employee Assistance Program (EAP)
• Voluntary Life Insurance
• Health and Commuter Tax-Advantaged Accounts
• 401(k) Retirement Savings Plan
• Paid Time Off and Paid Safe & Sick Leave Accruals
• Paid Parental Leave
• Paid Sabbatical After 4 Years of Service
• Exclusive Employee Discounts on Piercings and Jewelry (we’ve got your friends and family covered too!)
• Access to PerkSpot and additional benefits such as pet insurance, discounted tickets, personal finance coaching, healthy rewards, and more!

Part Time:

• Paid Safe & Sick Leave Accrual
• FSA Health and Commuter Tax-Advantaged Accounts
• 401(k) Retirement Savings Plan
• Exclusive Employee Discounts on Piercings and Jewelry (we’ve got your friends and family covered too!)