Role: Technical Services Engineer

Location: APAC (Seoul, South Korea or Hong Kong)

Department: Customer Solutions and Services

Reports to: Director, Technical Services (based in LA)

Dotted Line Report: Head of Support, APAC

ABOUT THE ROLE

This is a hybrid role supporting two teams: Technical Services and Support. Key responsibilities include delivering Disguise projects, providing on-site technical support, and managing support cases day-to-day when not in the field.

The Technical Services Engineer requires an in-depth understanding of various Disguise workflows, including Projection, OmniCal, SockPuppet, DMX, SLC, Notch, and RenderStream. This role also requires being a certified trainer, delivering official Disguise training courses as well as bespoke sessions customised to customer needs. The company will provide all necessary training to ensure your success in the role.

This individual will collaborate with various Disguise teams—including Sales Managers, Solution Design Specialists, Support Specialists, Software Developers, and Hardware Technicians—as well as third-party vendors and, most importantly, the customer. You will ensure that both in-house and visiting projects are delivered successfully, with minimal disruption, while consistently exceeding expectations. As a Technical Services Engineer, you are highly experienced in managing both internal and external stakeholders.

The Technical Services Engineer must be based in the APAC region (ideally in Seoul, South Korea or Hong Kong). You will be required to travel in response to global project demand. Both domestic and international travel is required (approximately once a month), sometimes at short notice. On-site deployments typically last 1–2 weeks per project.

This person will play a pivotal role at Disguise as the gateway between our technology, the customer and their audience's visual experience.

WHAT YOU WILL DO

• Technical Services:
• Travel to client sites (domestic and international) to verify that onsite physical integration aligns perfectly with the original engineering designs.
• Commission systems capture all necessary information and produce a handover document. 
• Provide workflow guidance, best practices, and help clients to build their own show projects. 
• Deliver the relevant training as required.
• Ensure proper project handoff to other Disguise teams such as Customer Success and Support, to ensure a smooth transition to day-to-day account management.
• Travel to sites to address firefighting situations, working closely with developers and other team members. 
• Support:
• Own high-priority customer cases and communicate with the customer to resolve issues.
• Prioritise incoming support cases and escalate critical cases.
• Monitor key client Slack channels to identify emerging concerns and escalate them internally for immediate addressing. 
• Other responsibilities:
• Collaborate with Sales Managers to provide technical insights during initial client consultations and project discovery.
• Support and/or lead technical demos as required.
• Advise on the technical design phase by developing and refining system schematics, signal flows, and infrastructure plans for large-scale, complex AV installations.

EXPERIENCE

• 3+ years of experience installing, setting up, and operating complex AV systems and control interfaces, including hardware, software, and relevant third-party products. 
• Experience programming Disguise projects in Live Concerts, xR / VP environments. 
• Experience using and troubleshooting technical gear related to live events and xR / VP production (including LED, cameras, and networking) 
• Experience in ST2110 workflow and networking. 
• Experience working on and traveling to client sites.
• Up-to-date knowledge of the latest trends in the entertainment industry.

BEHAVIOURS & VALUES

• Excellent spoken and written English skills and native language.
• A full understanding of the region's culture.
• Flexibility: Willingness to travel both domestically and internationally (roughly once every other month) for 1-2 weeks per project/trade show.
• Adaptability: A passion for learning new technologies; we will provide additional training in specialized areas like virtual production and immersive experiences as needed.
• Ideally, working 4+ days per week out of the Disguise office.
• Anybody joining Disguise should embody the following attributes:
• Driven, proactive and passionate about project delivery and customer support. 
• Accountable and dependable, a team player who takes accountability and asks for help when needed.
• Dynamic and quick to respond to changes, works well under pressure and with other teams.
• No Ego:  Win for the team and for our customers.

반드시 첨부된 ‘사내공모지원서 양식’을 작성 후 제출하여 주시기 바랍니다.  

Please complete the attached Internal Transfer Request Form and submit.  

반드시 쿠팡 이메일 계정으로 지원해 주시기 바랍니다.  

Please make sure to apply with your Coupang e-mail address.  

쿠팡은 고객 감동 실현을 위해 존재합니다. 고객들이 "쿠팡 없이 그동안 어떻게 살았을까?" 라고 말할 때, 비로소 우리의 미션을 실현하고 있음을 알 수 있습니다. 고객들의 쇼핑과 식사, 생활 전반을 편하게 만들겠다는 유일한 집념으로 쿠팡은 수억 달러 규모의 이커머스 산업 전반의 혁신을 이끌고 있습니다. 쿠팡은 가장 빠르게 성장하는 이커머스 기업 중 하나로, 국내 커머스 업계에서의 독보적인 입지와, 고객 신뢰를 구축했습니다.

쿠팡은 스타트업 문화를 기반으로 한 글로벌 대형 상장사라고 자부합니다. 이것이 창립 당시의 기민함을 유지하며, 신규 서비스를 끊임없이 출시하며 비즈니스를 확장해 나가는 우리의 성장 동력입니다. 쿠팡의 모든 임직원에게는 기업가 정신을 갖추고 새로운 혁신과 이니셔티브를 추진할 수 있는 기회가 주어집니다. 주저 없이 일에 뛰어들어 성과를 이루고자 하는 과감성이, 바로 쿠팡이 일하는 방식의 본질입니다. 쿠팡에서는 여러분 자신, 동료, 팀 그리고 회사 전체가 매일 성장하는 모습을 목격할 것입니다.

쿠팡의 모든 직원은 커머스의 미래를 만들겠다는 쿠팡의 미션에 진심입니다. 우리는 고객의 문제를 해결해 나가고, 전통적인 관념과 통념에 맞서며 실현 가능한 한계를 뛰어넘고 있습니다. 고가용성 (always-on) 과 최첨단의 앞선 기술 (high-tech), 초연결사회 (hyper-connected world) 에서의 놀라운 업무 경험을 원하신다면, 지금 바로 쿠팡에 합류하세요.

조직 소개

쿠팡은 두 가지 유형의 고객을 소중하게 생각합니다. Coupang.com에서 제품을 구매하는 사람과 우리 마켓플레이스에서 제품을 판매하는 사람인 판매자입니다. 당사의 기술 및 비즈니스 전문가 팀은 판매자 경험과 성공에 중점을 두고 있습니다. 판매자가 쿠팡 서비스에 참여하는 모든 사람의 성공을 위한 핵심 동인이라고 믿기 때문입니다. 쿠팡 마켓플레이스는 제3자 판매자를 위한 성장 엔진이며 현재 쿠팡 GMV의 거의 40%에 기여하고 있습니다. 우리는 차세대 글로벌 마켓플레이스 구축을 위한 강력한 이니셔티브와 함께 미국, 중국 및 유럽의 글로벌 판매자를 영입하고 있습니다.

쿠팡의 Marketplace Platform 팀은 당사의 벤더와 타사 판매자가 상품을 당사 카탈로그에 게시하고, 주문을 처리하고, 지불을 받을 수 있도록 하는 Marketplace 플랫폼의 설계 및 개발을 주도할 "Staff, Back-end Engineer"를 찾고 있습니다. 전통적인 소매 모델에 내재된 마찰 없이. 귀하는 전 세계적으로 수천만 개의 제품에 액세스할 수 있는 수만 명의 판매자를 수용할 수 있는 확장성이 뛰어난 분산 시스템을 구축하고 당사를 통해 판매자에게 엔드 투 엔드 판매 경험을 제공하는 최적의 솔루션을 설계해야 합니다. 상품 출판, 주문 이행, 배송부터 결제까지 플랫폼. B2B 전자 상거래 부문을 혁신하기 위해 응용 프로그램을 구축하는 고도로 기술적이고 기업가적인 팀에 합류하게 됩니다. 설계, 구현 및 테스트에서 문서화, 제공 및 유지 관리에 이르는 전체 개발 주기에 종단 간 참여하게 됩니다. 새로운 또는 기존 기술과 도구의 사용을 평가하고 결정하며 주니어 개발 엔지니어를 지도하고 멘토링합니다.

업무 내용

• 플랫폼 selection, 기술 아키텍처 설계, 애플리케이션 설계 및 개발, 테스트 및 배포에 이르는 전체 개발 주기에 적극적으로 참여합니다.
• 정확성, 확장성 및 고성능을 갖춘 시스템을 개발합니다.
• 팀과 협력하여 Seller Intelligence 플래폼 s/w application을 정의하고 설계, 개발합니다.
• 피처 개발/ 요구사항/ 우선순위를 정의하고 실행하기 위해 PO 및 운영팀과 협력합니다.
• 팀 내 주니어 개발 엔지니어에게 기술 가이드를 제공합니다.

자격 요건 

• 컴퓨터 공학 학사 학위 또는 이와 동등한 학위 소지자
• 7년 이상의 소프트웨어 개발 경험 보유자
• 오픈소스 소프트웨어를 사용하여 분산 아키텍처 시스템에 대한 설계, 개발 경험 5년 이상자
• Java, Python, Scala 등 하나 이상의 프로그래밍 언어에 능숙한 자
• Hadoop, Spark와 같은 대규모 분산 프레임워크를 사용한 아키텍처, 디자인 패턴/스타일에 대한 깊은 이해를 보유한 자
• RDBMS(MySQL, PostgreSQL, SQL Server) 및 HBase, MongoDB, Dynamo DB, Cassandra와 같은 NoSQL 데이터베이스에 대한 깊은 지식
• 대용량 어플리케이션의 서비스 지향 아키텍처 및 데이터 처리에 대한 깊은 이해를 보유한 자
• SDLC 전반에 대한 경험 보유 자

Who We Are?

At Coupang we value two different types of customers: the people who purchase the products on Coupang.com, and the people who sell their products in our marketplace, sellers. Our teams of technical and business experts are focused on the seller experience and success, as we believe the sellers are the key drivers for the success of everyone engaged with Coupang service. Coupang Marketplace is an engine of growth for our third-party sellers, and they are now contributing to nearly 40% of the Coupang’s GMV. We have started to onboard global sellers from US , China and Europe with strong initiatives for building a next generation Global Marketplace.

Marketplace Platform team at Coupang is looking for a “Staff, Back-end Engineer” to lead the design and development of Marketplace platform that allows our vendors and third-party sellers to publish their merchandise to our catalog, fulfill orders and get paid, without the friction inherent in the traditional retail model. You will be responsible for building highly scalable, distributed systems to accommodate tens of thousands of sellers with access to tens of millions of products world-wide, and for designing the optimal solutions to provide the sellers with end-to-end sales experiences through our platform from publishing goods, fulfilling, shipping orders to payment. You will join a highly technical and entrepreneurial team building applications to disrupt the B2B e-commerce segment. You will participate in the full development cycle, end-to-end, from design, implementation, and testing to documentation, delivery and maintenance. You will evaluate and make decisions around the use of new or existing technologies and tools, and you’ll coach and mentor junior development engineers.

Responsibilities:

• Actively work with team through the full lifecycle of solution, including platform selection, technical architecture design, application design and development, testing and deployment.
• Provide technical tips to other programmers in the team.
• Develop analytics with a mind toward accuracy, scalability and high performance.
• Actively work with team to define, design, and develop software applications for Seller intelligence platform
• Actively work with team to review the engineering design and drawings
• Works cross-functionally with PO and operational team to define and drive feature enhancements/requirements/prioritization
• Have the obsession to drive a better customer experience through everything that we do here at Coupang.
• Raise the bar on functionality, flow, consistency, usability, and simplicity.

Requirements:

• Bachelor’s Degree in Computer Science or equivalent degree.
• 7+ years software development experiences;
• 5+ years hands-on experience with designing and developing on distributed architecture systems up to Tera/petabyte data handling using Open Source software.
• Expert with one or more programming language such as Java/Python/Scala
• Understanding of architectural principles and design patterns / styles using parallel large-scale distributed frameworks such as Hadoop / Spark
• Deep knowledge of RDBMS (MySQL, PostgreSQL, SQL Server) and NoSQL databases such as HBase, MongoDB, Dynamo DB, Cassandra
• Demonstrates broad knowledge of technical solutions, design patterns, and code for medium/complex applications deployed in Hadoop.
• Thorough understanding of service-oriented architectures and data processing in high-volume applications. Full SDLC experience (requirements gathering through production deployment).

전형 절차 및 안내사항

전형 절차

• 서류전형 > 1차 면접 > 2차 면접
• 모든 면접은 비대면 화상면접으로 진행됩니다.
• 전형 절차는 직무별로 다르게 운영될 수 있으며, 일정 및 상황에 따라 변동될 수 있습니다.

참고 사항

• 본 공고는 모집 완료 시 조기 마감될 수 있습니다.
• 지원서 내용 중 허위사실이 있는 경우에는 합격이 취소될 수 있습니다.
• 취업 보호 대상자(보훈대상자, 장애인 등)는 관련 법률에 따라 채용우대를 받을 수 있습니다.
• 직급과 담당 업무 범위는 후보자의 전반적인 경력과 경험 등 제반 사정을 고려하여 변경될 수 있습니다. 이러한 변경이 필요할 경우, 최종 합격 통지 전 적절한 시기에 후보자와 커뮤니케이션 될 예정입니다.

개인정보 처리방침

• 쿠팡 그룹은 입사지원자 개인정보 처리방침(아래 링크)에 따라 귀하의 개인정보를 수집하여 처리합니다.
• https://www.coupang.jobs/kr/privacy-policy

서류 반환 정책

• 본 고지는 『채용절차의 공정화에 관한 법률』 제11조 제6항에 따른 것입니다.
• 당사 채용에 응시한 구직자 중 최종합격이 되지 못한 구직자는 『채용절차의 공정화에 관한 법률』에 따라 제출한 채용서류의 반환을 청구할 수 있음을 알려 드립니다. 다만, 홈페이지 또는 전자우편으로 제출된 경우나 구직자가 당사의 요구 없이 자발적으로 제출한 경우에는 그러하지 아니하며, 천재지변이나 그 밖에 당사에게 책임 없는 사유로 채용서류가 멸실된 경우에는 반환한 것으로 봅니다.
• 위 2항 본문에 따라 채용서류 반환 청구를 하는 구직자는 채용서류 반환청구서[채용절차의 공정화에 관한 법률 시행규칙 별지 제3호 서식]를 작성하여 당사 이메일 (recruitingops@coupang.com) 로 제출하면, 제출이 확인된 날로부터 14일 이내에 지정한 주소지로 등기우편을 통하여 발송해 드립니다. 이 경우 등기우편요금은 수신자 부담으로 하게 되오니 유념하시기 바랍니다.
• 당사는 위 2항 본문에 따른 구직자의 반환 청구에 대비하여 채용 여부가 확정된 날로부터 180일 간 구직자가 제출한 채용서류 원본을 보관하게 되며, 그때까지 채용서류의 반환을 청구하지 아니할 경우에는 『개인정보 보호법』에 따라 지체 없이 채용서류 일체를 파기할 예정입니다.
• 채용 및 업무 수행과 관련하여 요구되는 법령상 자격이 갖추어지지 않은 경우 채용이 제한될 수 있습니다.

쿠팡은 고객 감동 실현을 위해 존재합니다. 고객들이 "쿠팡 없이 그동안 어떻게 살았을까?" 라고 말할 때, 비로소 우리의 미션을 실현하고 있음을 알 수 있습니다. 고객들의 쇼핑과 식사, 생활 전반을 편하게 만들겠다는 유일한 집념으로 쿠팡은 수억 달러 규모의 이커머스 산업 전반의 혁신을 이끌고 있습니다. 쿠팡은 가장 빠르게 성장하는 이커머스 기업 중 하나로, 국내 커머스 업계에서의 독보적인 입지와, 고객 신뢰를 구축했습니다.

쿠팡은 스타트업 문화를 기반으로 한 글로벌 대형 상장사라고 자부합니다. 이것이 창립 당시의 기민함을 유지하며, 신규 서비스를 끊임없이 출시하며 비즈니스를 확장해 나가는 우리의 성장 동력입니다. 쿠팡의 모든 임직원에게는 기업가 정신을 갖추고 새로운 혁신과 이니셔티브를 추진할 수 있는 기회가 주어집니다. 주저 없이 일에 뛰어들어 성과를 이루고자 하는 과감성이, 바로 쿠팡이 일하는 방식의 본질입니다. 쿠팡에서는 여러분 자신, 동료, 팀 그리고 회사 전체가 매일 성장하는 모습을 목격할 것입니다.

쿠팡의 모든 직원은 커머스의 미래를 만들겠다는 쿠팡의 미션에 진심입니다. 우리는 고객의 문제를 해결해 나가고, 전통적인 관념과 통념에 맞서며 실현 가능한 한계를 뛰어넘고 있습니다. 고가용성 (always-on) 과 최첨단의 앞선 기술 (high-tech), 초연결사회 (hyper-connected world) 에서의 놀라운 업무 경험을 원하신다면, 지금 바로 쿠팡에 합류하세요.

조직 소개

쿠팡은 두 가지 유형의 고객을 소중하게 생각합니다. Coupang.com에서 제품을 구매하는 사람과 우리 마켓플레이스에서 제품을 판매하는 사람인 판매자입니다. 당사의 기술 및 비즈니스 전문가 팀은 판매자 경험과 성공에 중점을 두고 있습니다. 판매자가 쿠팡 서비스에 참여하는 모든 사람의 성공을 위한 핵심 동인이라고 믿기 때문입니다. 쿠팡 마켓플레이스는 제3자 판매자를 위한 성장 엔진이며 현재 쿠팡 GMV의 거의 40%에 기여하고 있습니다. 우리는 차세대 글로벌 마켓플레이스 구축을 위한 강력한 이니셔티브와 함께 미국, 중국 및 유럽의 글로벌 판매자를 영입하고 있습니다.

쿠팡의 Marketplace Platform 팀은 당사의 벤더와 타사 판매자가 상품을 당사 카탈로그에 게시하고, 주문을 처리하고, 지불을 받을 수 있도록 하는 Marketplace 플랫폼의 설계 및 개발을 주도할 "Staff, Back-end Engineer"를 찾고 있습니다. 전통적인 소매 모델에 내재된 마찰 없이. 귀하는 전 세계적으로 수천만 개의 제품에 액세스할 수 있는 수만 명의 판매자를 수용할 수 있는 확장성이 뛰어난 분산 시스템을 구축하고 당사를 통해 판매자에게 엔드 투 엔드 판매 경험을 제공하는 최적의 솔루션을 설계해야 합니다. 상품 출판, 주문 이행, 배송부터 결제까지 플랫폼. B2B 전자 상거래 부문을 혁신하기 위해 응용 프로그램을 구축하는 고도로 기술적이고 기업가적인 팀에 합류하게 됩니다. 설계, 구현 및 테스트에서 문서화, 제공 및 유지 관리에 이르는 전체 개발 주기에 종단 간 참여하게 됩니다. 새로운 또는 기존 기술과 도구의 사용을 평가하고 결정하며 주니어 개발 엔지니어를 지도하고 멘토링합니다.

업무 내용

• 플랫폼 selection, 기술 아키텍처 설계, 애플리케이션 설계 및 개발, 테스트 및 배포에 이르는 전체 개발 주기에 적극적으로 참여합니다.
• 정확성, 확장성 및 고성능을 갖춘 시스템을 개발합니다.
• 팀과 협력하여 Seller Intelligence 플래폼 s/w application을 정의하고 설계, 개발합니다.
• 피처 개발/ 요구사항/ 우선순위를 정의하고 실행하기 위해 PO 및 운영팀과 협력합니다.
• 팀 내 주니어 개발 엔지니어에게 기술 가이드를 제공합니다.

자격 요건 

• 컴퓨터 공학 학사 학위 또는 이와 동등한 학위 소지자
• 7년 이상의 소프트웨어 개발 경험 보유자
• 오픈소스 소프트웨어를 사용하여 분산 아키텍처 시스템에 대한 설계, 개발 경험 5년 이상자
• Java, Python, Scala 등 하나 이상의 프로그래밍 언어에 능숙한 자
• Hadoop, Spark와 같은 대규모 분산 프레임워크를 사용한 아키텍처, 디자인 패턴/스타일에 대한 깊은 이해를 보유한 자
• RDBMS(MySQL, PostgreSQL, SQL Server) 및 HBase, MongoDB, Dynamo DB, Cassandra와 같은 NoSQL 데이터베이스에 대한 깊은 지식
• 대용량 어플리케이션의 서비스 지향 아키텍처 및 데이터 처리에 대한 깊은 이해를 보유한 자
• SDLC 전반에 대한 경험 보유 자

Who We Are?

At Coupang we value two different types of customers: the people who purchase the products on Coupang.com, and the people who sell their products in our marketplace, sellers. Our teams of technical and business experts are focused on the seller experience and success, as we believe the sellers are the key drivers for the success of everyone engaged with Coupang service. Coupang Marketplace is an engine of growth for our third-party sellers, and they are now contributing to nearly 40% of the Coupang’s GMV. We have started to onboard global sellers from US , China and Europe with strong initiatives for building a next generation Global Marketplace.

Marketplace Platform team at Coupang is looking for a “Staff, Back-end Engineer” to lead the design and development of Marketplace platform that allows our vendors and third-party sellers to publish their merchandise to our catalog, fulfill orders and get paid, without the friction inherent in the traditional retail model. You will be responsible for building highly scalable, distributed systems to accommodate tens of thousands of sellers with access to tens of millions of products world-wide, and for designing the optimal solutions to provide the sellers with end-to-end sales experiences through our platform from publishing goods, fulfilling, shipping orders to payment. You will join a highly technical and entrepreneurial team building applications to disrupt the B2B e-commerce segment. You will participate in the full development cycle, end-to-end, from design, implementation, and testing to documentation, delivery and maintenance. You will evaluate and make decisions around the use of new or existing technologies and tools, and you’ll coach and mentor junior development engineers.

Responsibilities:

• Actively work with team through the full lifecycle of solution, including platform selection, technical architecture design, application design and development, testing and deployment.
• Provide technical tips to other programmers in the team.
• Develop analytics with a mind toward accuracy, scalability and high performance.
• Actively work with team to define, design, and develop software applications for Seller intelligence platform
• Actively work with team to review the engineering design and drawings
• Works cross-functionally with PO and operational team to define and drive feature enhancements/requirements/prioritization
• Have the obsession to drive a better customer experience through everything that we do here at Coupang.
• Raise the bar on functionality, flow, consistency, usability, and simplicity.

Requirements:

• Bachelor’s Degree in Computer Science or equivalent degree.
• 7+ years software development experiences;
• 5+ years hands-on experience with designing and developing on distributed architecture systems up to Tera/petabyte data handling using Open Source software.
• Expert with one or more programming language such as Java/Python/Scala
• Understanding of architectural principles and design patterns / styles using parallel large-scale distributed frameworks such as Hadoop / Spark
• Deep knowledge of RDBMS (MySQL, PostgreSQL, SQL Server) and NoSQL databases such as HBase, MongoDB, Dynamo DB, Cassandra
• Demonstrates broad knowledge of technical solutions, design patterns, and code for medium/complex applications deployed in Hadoop.
• Thorough understanding of service-oriented architectures and data processing in high-volume applications. Full SDLC experience (requirements gathering through production deployment).

전형 절차 및 안내사항

전형 절차

• 서류전형 > 1차 면접 > 2차 면접
• 모든 면접은 비대면 화상면접으로 진행됩니다.
• 전형 절차는 직무별로 다르게 운영될 수 있으며, 일정 및 상황에 따라 변동될 수 있습니다.

참고 사항

• 본 공고는 모집 완료 시 조기 마감될 수 있습니다.
• 지원서 내용 중 허위사실이 있는 경우에는 합격이 취소될 수 있습니다.
• 취업 보호 대상자(보훈대상자, 장애인 등)는 관련 법률에 따라 채용우대를 받을 수 있습니다.
• 직급과 담당 업무 범위는 후보자의 전반적인 경력과 경험 등 제반 사정을 고려하여 변경될 수 있습니다. 이러한 변경이 필요할 경우, 최종 합격 통지 전 적절한 시기에 후보자와 커뮤니케이션 될 예정입니다.

개인정보 처리방침

• 쿠팡 그룹은 입사지원자 개인정보 처리방침(아래 링크)에 따라 귀하의 개인정보를 수집하여 처리합니다.
• https://www.coupang.jobs/kr/privacy-policy

서류 반환 정책

• 본 고지는 『채용절차의 공정화에 관한 법률』 제11조 제6항에 따른 것입니다.
• 당사 채용에 응시한 구직자 중 최종합격이 되지 못한 구직자는 『채용절차의 공정화에 관한 법률』에 따라 제출한 채용서류의 반환을 청구할 수 있음을 알려 드립니다. 다만, 홈페이지 또는 전자우편으로 제출된 경우나 구직자가 당사의 요구 없이 자발적으로 제출한 경우에는 그러하지 아니하며, 천재지변이나 그 밖에 당사에게 책임 없는 사유로 채용서류가 멸실된 경우에는 반환한 것으로 봅니다.
• 위 2항 본문에 따라 채용서류 반환 청구를 하는 구직자는 채용서류 반환청구서[채용절차의 공정화에 관한 법률 시행규칙 별지 제3호 서식]를 작성하여 당사 이메일 (recruitingops@coupang.com) 로 제출하면, 제출이 확인된 날로부터 14일 이내에 지정한 주소지로 등기우편을 통하여 발송해 드립니다. 이 경우 등기우편요금은 수신자 부담으로 하게 되오니 유념하시기 바랍니다.
• 당사는 위 2항 본문에 따른 구직자의 반환 청구에 대비하여 채용 여부가 확정된 날로부터 180일 간 구직자가 제출한 채용서류 원본을 보관하게 되며, 그때까지 채용서류의 반환을 청구하지 아니할 경우에는 『개인정보 보호법』에 따라 지체 없이 채용서류 일체를 파기할 예정입니다.
• 채용 및 업무 수행과 관련하여 요구되는 법령상 자격이 갖추어지지 않은 경우 채용이 제한될 수 있습니다.

Summary

Gruve의 Lead AI Engineer는 기업용 AI 솔루션의 제안(Pre-sales)부터 실제 구축(Delivery)까지의 전 과정을 진두지휘하는 핵심 리더입니다.

기술적 깊이는 물론, 비즈니스 관점에서 고객의 문제를 정의하고 팀을 이끌어 솔루션을 성공적으로 안착시킬 수 있는 분을 모십니다. 컨설팅 및 SI 환경에서 고성능 엔지니어링 팀을 리드해 본 경험이 있는 분이라면 Gruve의 AI 전환(AX) 여정에 큰 힘이 될 것입니다.

주요 업무

• 팀 리딩 및 성장: AI/ML 엔지니어 팀을 구성하고, 개개인의 기술적 역량 강화와 성과 관리를 책임집니다.

• 기술 제안 및 설계: 세일즈 팀과 협력하여 고객사의 요구사항을 분석하고, 최적의 AI 아키텍처 제안 및 기술 데모를 주도합니다.

• 엔드 투 엔드(End-to-End) 딜리버리: 솔루션의 설계부터 실제 배포, 안정화까지 전체 프로젝트 생애 주기를 관리하며 품질과 확장성을 보장합니다.

• 기술 자문: 엔터프라이즈 고객의 신뢰받는 기술 파트너로서, 프로젝트 전 과정에서 전문적인 인사이트를 제공합니다.

• 엔지니어링 표준 수립: MLOps 도입, 시스템 아키텍처 고도화 등 팀 내 엔지니어링 모범 사례(Best Practice)를 정의하고 전파합니다.

자격 요건

• 5년 이상의 소프트웨어 엔지니어링 경력 (AI/ML 관련 프로젝트 경험 필수)

• 피플 매니징 경험: 팀 빌딩, 채용, 성과 관리 등 팀 리더로서의 실질적인 경험이 있으신 분

• 기술 제안(Pre-sales) 경험: 고객 대상 솔루션 제안 및 기술 프리젠테이션이 가능하신 분

• AI/ML 도메인 지식: NLP, LLM, 데이터 플랫폼 등 최신 AI 기술에 대한 깊은 이해도를 보유하신 분

• 영어 커뮤니케이션: 글로벌 팀 및 고객사와 원활한 비즈니스 소통(메일, 회의)이 가능하신 분

우대 사항 (Preferred Qualifications)

• IT 컨설팅, 전문 서비스(Professional Services), 또는 SI 환경에서의 근무 경험

• MLOps 구축, 클라우드 플랫폼(AWS/GCP/Azure), Kubernetes 기반 대규모 배포 경험

• 엔터프라이즈급 AI 전환(AX) 프로젝트 또는 대규모 AI 솔루션 도입 완수 경험

• 생성형 AI(GenAI) 및 LLM 기반 애플리케이션 아키텍처 설계 경험

• 글로벌 협업 환경 또는 다국적 팀 매니징 경험

• Lead and manage a team of AI/ML engineers, including hiring, coaching, and performance management
• Drive both pre-sales and delivery activities, including solution design, client presentations, and project execution
• Partner with sales and pre-sales teams to shape AI opportunities and develop technical proposals
• Own end-to-end delivery of AI/ML solutions, ensuring quality, scalability, and client satisfaction
• Act as a trusted technical advisor to enterprise clients throughout the engagement lifecycle
• Define and enforce best practices in AI engineering, MLOps, and system architecture
• Provide hands-on technical guidance when needed, especially in complex solutioning scenarios
• Manage project timelines, resources, risks, and stakeholder communication
• Collaborate with global teams to align on strategy and execution

• 5+ years of experience in software engineering, with strong exposure to AI/ML
• Proven experience as a people manager (team leadership, hiring, performance management)
• Demonstrated experience in both pre-sales and delivery roles
• Strong understanding of AI/ML technologies (e.g., NLP, LLMs, data platforms)
• Experience designing and delivering scalable, production-grade systems
• Excellent communication skills in English (verbal and written)
• Ability to operate effectively in client-facing, fast-paced environments

• Experience in professional services, consulting, or SI environments
• Hands-on experience with MLOps, cloud platforms (AWS, GCP, Azure), and Kubernetes
• Experience supporting enterprise-level AI transformations or large-scale deployments
• Familiarity with GenAI / LLM-based applications and architectures
• Experience working in global or cross-regional teams

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio.

Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.

The Role

Through consultative engagement, we identify our Customers’ challenges and business requirements, leveraging our product expertise to propose solutions that meet their needs. As trusted technical advisors, we work closely with our Customers to help them achieve their target outcomes and realize the full value of BeyondTrust solutions.

What You’ll Do

• Exhibit Strong Communication Skills: You will influence decisions through effective presentations, demos, and workshops, showcasing your strong communication skills.
• Understand the Customer’s Journey: You will guide customers through their buying journey aligned to their strategic priorities, recommending solutions that meet their critical business outcomes.
• Prove Business Value: You will demonstrate the business value of BeyondTrust solutions in solving the customer’s business problems and driving their target outcomes during POCs.
• Drive Expansion and Adoption: Develop technical relationships and create BeyondTrust champions with existing customers through Quarterly Technical Reviews.
• Partner with Cross-Functional Teams: You will collaborate with teams such as Solutions Architecture, Customer Success, Professional Services, Product Management, and Engineering to ensure success throughout the customer journey.
• Maintain Technology Expertise: You will establish and maintain a deep understanding of the BeyondTrust portfolio, the partner ecosystem, and the competitive landscape.
• Industry Awareness: Stay current with industry trends, emerging technologies, and security threats. Continuously expand knowledge to provide thought leadership.

What You’ll Bring

• Experience: 2+ years of experience as a Pre-Sales Engineer in an Identity Security related field
• Technical Expertise: Understanding concepts and technologies in Identity, IT operations, security and cloud platforms.
• Customer Engagement: Proven experience with aligning capabilities to meet customers desired outcomes in large Enterprise companies.
• Communication Skills: The ability to effectively convey complex technical concepts to diverse audiences.
• Collaboration: Build strong relationships with geographically disperse colleagues and customers.
• Travel: Ability to travel as needed, with domestic and international travel required.

Nice To Have

• Knowledge of PAM: Experience with BeyondTrust products or similar security solutions.
• Education: Bachelor’s degree in computer science (Information Systems) or related field

Who You Are

• Customer Satisfaction: Maintain high levels of customer satisfaction by delivering comprehensive and tailored solutions that meet client needs, evidenced by positive feedback and repeat business.
• Product Demonstration Excellence: Conduct compelling product demonstrations that clearly communicate the value proposition and differentiators of our solutions, resulting in a high conversion rate of demos to sales.
• Collaboration and Team Contribution: Collaborate effectively with the sales, marketing, and product teams to ensure a cohesive and integrated approach to meeting sales and customer objectives.

Better Together

Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.

We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.

About Us

BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.

BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.

Learn more at www.beyondtrust.com. 

#LI-BG1

Available Location: Seoul, South Korea

What you’ll do as a Senior Solutions Engineer

You are the technical lynchpin through the entire sales cycle - pre and post sales. You will work closely with our prospects and customers to educate, empower, and ensure their success on the Cloudflare platform. Your technical expertise in Cloudflare’s global distributed network and technology will allow you to find best-fit solutions for prospects, to train and onboard new customers via video-conference or in person, through documentation, and to support the long-term success of the customer. As a subject matter expert on web/mobile security and performance, you are a trusted source for developing new firewall rules from log files, crafting performance caching and delivery strategies, and creating or repurposing internal tools and scripts for customers.

As a Senior Solutions Engineer, you are the technical customer advocate within Cloudflare. To aid your customers, you will work closely with every team at Cloudflare, from Sales and Product, through to Engineering and Customer Support. Your goal of customer success should drive you through the entire organization as you seek out and create scalable solutions for your customer’s needs.

What we look for in our Solutions Engineers

Our Solutions Engineers come from a wide range of backgrounds: financial consulting, engineering, software development, product management, customer support, and project delivery. We're serious about building a diverse team. When hiring we look for diversity of experience combined with genuine curiosity for our technology.

Ultimately, you are passionate about technology and have the ability to explain complex technical concepts in easy-to-understand terms. You are naturally curious, and an avid builder who is not afraid to get your hands dirty. You appreciate the diversity of challenges in working with customers, and look forward to helping them realize the full promise of Cloudflare. On the Solutions Engineering team, you will find a collaborative environment where everyone brings different strengths and jumps in to help each other.

Responsibilities

• As critical members of Cloudflare’s sales team, Solutions Engineers drive technical discussions and implementations to help generate new business, expand existing business, and keep our customers happy.
• In business generation and expansion, you’ll be tasked with qualification of prospect and customer use cases, technical requirements discovery, leading demonstrations, solution identification and design, and collaborative work on proofs-of-concept (PoCs).
• For our existing customers, Solutions Engineers are part of a dedicated account team that advises the customer on technical best practices, implementation of Cloudflare products and features, and strategic guidance on internet security and performance.
• The role requires 20-50% travel to attend meetings with prospects or customers, attend conferences and other industry events, and to collaborate with your Cloudflare teammates.

Requirements

• Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash, Lua, Go) and a desire to expand those skills.
• Expertise in internet technologies: OSI Model layers 1-7, BGP, GRE, TCP/UDP, DNS (authoritative and recursive), HTTP(S), SSL / TLS.
• Familiarity with Zero Trust Framework and SASE related concepts.
• 10 years plus of experience in a customer-facing sales or consulting role.
• Technical curiosity and passion: Cloudflare is at the cutting edge of internet technology, and our Solutions Engineers are viewed as subject-matter experts. It’s incumbent on us to stay up to date not only with Cloudflare’s specific products, but with industry trends.
• A focus on learning, teaching, collaboration, mentorship, and growth, not only personally but also within the team and company.
• Aside from technical and collaborative skills, we place a high value on project management, relationship building, and EQ.

Desired

• You've built web applications before, or contributed to existing web applications in a meaningful way.
• You understand the role of a firewall, the difference between L3, L4, and L7 firewalls, and that ‘ACL’ doesn't always mean Anterior Cruciate Ligament.
• You're not afraid of command-line interfaces, RESTful APIs, or analyzing HTTP request and response in a browser’s web inspector.
• You can describe the differences between CSRF, XSS, and SQLi in detail, and Cloudflare's role in defending against them.
• Understanding of, or experience with, regulatory requirements such a PCI DSS, HIPAA, and SOC-2.
• Good communication skills in Korean and English 
• An undergraduate degree in Computer Science, Engineering or a related field. Reminder: this is not a strict requirement at all. Candidates from all walks of life are welcome.

Bonus Points

• Graduate-level degrees in Computer Science, Engineering or related fields. Reminder: this is not a strict requirement at all. Candidates from all walks of life are welcome.
• Certifications

More About You

• You can translate technical concepts and jargon for a wide variety of audiences: from systems engineers, to front-end developers, through to IT managers and C-levels in organizations.
• You want to be constantly learning new things and teaching what you've learned to the broader team through internal and external blog posts, team demos, and product training sessions.
• You have a knack for understanding problems and finding creative ways to solve them. Our product suite is ever-growing, and knowing how to identify which parts will solve a customer's particular problem is important.
• You understand how to manage a project, work to deadlines, and prioritize between competing demands.

Available Location: Seoul, South Korea

What you’ll do as a Solutions Engineer

You are the technical lynchpin through the entire sales cycle - pre and post sales. You will work closely with our prospects and customers to educate, empower, and ensure their success on the Cloudflare platform. Your technical expertise in Cloudflare’s global distributed network and technology will allow you to find best-fit solutions for prospects, to train and onboard new customers via video-conference or in person, through documentation, and to support the long-term success of the customer. As a subject matter expert on web/mobile security and performance, you are a trusted source for developing new firewall rules from log files, crafting performance caching and delivery strategies, and creating or repurposing internal tools and scripts for customers.

As a Solutions Engineer, you are the technical customer advocate within Cloudflare. To aid your customers, you will work closely with every team at Cloudflare, from Sales and Product, through to Engineering and Customer Support. Your goal of customer success should drive you through the entire organization as you seek out and create scalable solutions for your customer’s needs.

What we look for in our Solutions Engineers

Our Solutions Engineers come from a wide range of backgrounds: financial consulting, engineering, software development, product management, customer support, and project delivery. We're serious about building a diverse team. When hiring we look for diversity of experience combined with genuine curiosity for our technology.

Ultimately, you are passionate about technology and have the ability to explain complex technical concepts in easy-to-understand terms. You are naturally curious, and an avid builder who is not afraid to get your hands dirty. You appreciate the diversity of challenges in working with customers, and look forward to helping them realize the full promise of Cloudflare. On the Solutions Engineering team, you will find a collaborative environment where everyone brings different strengths and jumps in to help each other.

Responsibilities

• As critical members of Cloudflare’s sales team, Solutions Engineers drive technical discussions and implementations to help generate new business, expand existing business, and keep our customers happy.
• In business generation and expansion, you’ll be tasked with qualification of prospect and customer use cases, technical requirements discovery, leading demonstrations, solution identification and design, and collaborative work on proofs-of-concept (PoCs).
• For our existing customers, Solutions Engineers are part of a dedicated account team that advises the customer on technical best practices, implementation of Cloudflare products and features, and strategic guidance on internet security and performance.
• The role requires 20-50% travel to attend meetings with prospects or customers, attend conferences and other industry events, and to collaborate with your Cloudflare teammates.

Requirements

• Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash, Lua, Go) and a desire to expand those skills.
• Expertise in internet technologies: OSI Model layers 1-7, BGP, GRE, TCP/UDP, DNS (authoritative and recursive), HTTP(S), SSL / TLS.
• Familiarity with Zero Trust Framework and SASE related concepts.
• 6 years plus of experience in a customer-facing sales or consulting role.
• Technical curiosity and passion: Cloudflare is at the cutting edge of internet technology, and our Solutions Engineers are viewed as subject-matter experts. It’s incumbent on us to stay up to date not only with Cloudflare’s specific products, but with industry trends.
• A focus on learning, teaching, collaboration, mentorship, and growth, not only personally but also within the team and company.
• Aside from technical and collaborative skills, we place a high value on project management, relationship building, and EQ.

Desired

• You've built web applications before, or contributed to existing web applications in a meaningful way.
• You understand the role of a firewall, the difference between L3, L4, and L7 firewalls, and that ‘ACL’ doesn't always mean Anterior Cruciate Ligament.
• You're not afraid of command-line interfaces, RESTful APIs, or analyzing HTTP request and response in a browser’s web inspector.
• You can describe the differences between CSRF, XSS, and SQLi in detail, and Cloudflare's role in defending against them.
• Understanding of, or experience with, regulatory requirements such a PCI DSS, HIPAA, and SOC-2.
• Good communication skills in Korean and English 
• An undergraduate degree in Computer Science, Engineering or a related field. Reminder: this is not a strict requirement at all. Candidates from all walks of life are welcome.

Bonus Points

• Graduate-level degrees in Computer Science, Engineering or related fields. Reminder: this is not a strict requirement at all. Candidates from all walks of life are welcome.
• Certifications

More About You

• You can translate technical concepts and jargon for a wide variety of audiences: from systems engineers, to front-end developers, through to IT managers and C-levels in organizations.
• You want to be constantly learning new things and teaching what you've learned to the broader team through internal and external blog posts, team demos, and product training sessions.
• You have a knack for understanding problems and finding creative ways to solve them. Our product suite is ever-growing, and knowing how to identify which parts will solve a customer's particular problem is important.
• You understand how to manage a project, work to deadlines, and prioritize between competing demands.

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At Databricks, our core principles are at the heart of everything we do; creating a culture of proactiveness and a customer-centric mindset guides us to create a unified platform that makes data science and analytics accessible to everyone. We aim to inspire our customers to make informed decisions that push their business forward. We provide a user-friendly and intuitive platform that makes it easy to turn insights into action and fosters a culture of creativity, experimentation, and continuous improvement. You will be an essential part of this mission, using your technical expertise to demonstrate how our Data Intelligence Platform can help customers solve their complex data challenges. You'll work with a collaborative, customer-focused team that values innovation and creativity, using your skills to create customized solutions to help our customers achieve their goals and guide their businesses forward. Join us in our quest to change how people work with data and make a better world!

The impact you will have:

• Form successful relationships with clients throughout your assigned territory, providing technical and business value to Databricks customers in collaboration with Account Executives.
• Operate as an expert in big data analytics to excite customers about Databricks. You will develop into a ‘champion’ and trusted advisor on multiple issues of architecture, design, and implementation to lead to the successful adoption of the Databricks Data Intelligence Platform.
• Scale best practices in your field and support customers by authoring reference architectures, how-tos, and demo applications, and help build the Databricks community in your region by leading workshops, seminars, and meet-ups.
• Grow your knowledge and expertise to the level of a technical and/or industry specialist.

What we look for:

• Engage customers in technical sales, challenge their questions, guide clear outcomes, and communicate technical and value propositions.
• Develop customer relationships and build internal partnerships with account executives and teams.
• Prior experience with coding in a core programming language (i.e., Python, Java, Scala) and willingness to learn a base level of Spark.
• Proficient with Big Data Analytics technologies, including hands-on expertise with complex proofs-of-concept and public cloud platform(s).  
• Experienced in use case discovery, scoping, and delivering complex solution architecture designs to multiple audiences requiring an ability to context switch in levels of technical depth.
• Native level in Korean is required, and proficiency in English is a plus 

As a member of the Applied AI team at Anthropic, you will be a technical Product Engineer focused on becoming a trusted technical advisor to customers as they adopt Claude. You will work closely with customer product and engineering teams as they ship new products powered by Claude: advising on architecture design decisions, developing evaluation frameworks, and guiding customers through the most cutting edge implementation patterns for LLMs.

Working closely with our Sales, Product, and Engineering teams, you'll guide customers from technical discovery through successful deployment. You'll combine deep engineering expertise with customer-facing skills to help customers understand the potential of working with LLMs and build innovative solutions that address complex business challenges while maintaining our high standards for safety and reliability. 

Responsibilities:

• Serve as a technical advisor to Anthropic customers as they deploy new products & workflows with our models: from discovery through deployment, coordinating internally across multiple teams to drive customer success
• Partner with account executives to deeply understand customer product requirements and architect technical solutions, ensuring alignment between business objectives and technical implementation
• Guide technical architecture decisions and help customers build state-of-the-art products & workflows with LLMs via API
• Develop customized pilots, prototypes, and evaluation suites that make the case for customer deployment of our models into customer products and workflows via our API
• Lead hands-on technical workshops and code reviews with customer engineering teams
• Identify common design patterns and contribute insights back to our Product and Engineering teams 
• Maintain strong knowledge of the latest developments in LLM capabilities, implementation patterns, and AI product development stacks
• Travel occasionally to customer sites for workshops, implementation support, and building relationships
• Attend conferences, lead speaking engagements, write blog posts and white papers on topics surrounding the AI space

You may be a good fit if you have: 

• 4+ years of experience in a technical roles such as Customer Engineer, Forward Deployed Engineer, Software Engineer or Technical Product Manager with a desire to work closely with customers
• Production experience with LLMs including advanced prompt engineering, agent development, evaluation frameworks, and deployment at scale
• Strong programming skills with proficiency in Python and experience building production applications
• Expertise working with common LLM implementation patterns, prompt engineering, evaluation frameworks, agent frameworks, and retrieval frameworks.
• Ability to navigate ambiguity and execute across domains with intellectual openness, finding simple solutions to complex problems
• High cooperation mindset for cross-organizational collaboration, balancing competing priorities with integrity
• Passion for advancing safe, beneficial AI systems through creative technical applications
• Exceptional communication skills to convey technical concepts to diverse stakeholders while maintaining a low ego and collaborative approach
• Fluent in both Korean and English

About the role

As the founding leader of Applied AI Solutions Architecture in Korea, you will drive the adoption of frontier AI by enabling the deployment of Anthropic's products (Claude for Enterprise, Claude Code, and API) across Korean enterprises and digital-first organizations. You'll leverage your technical skills and consultative sales experience to drive positive AI transformation that addresses our customers' business needs, meets their technical requirements, and provides a high degree of reliability and safety.

You'll be responsible for building and leading the Korea Applied AI team from the ground up. Applied AI comprises Solutions Architects, Product Engineers, and Finetuning Engineers. You will establish processes and best practices for the region's technical pre-sales engagements based on your years of experience, help each team member achieve success, high productivity, and career growth, and represent Anthropic as a technical lead on some of its most important partnerships.

In collaboration with the Sales, Product, and Engineering teams globally and locally, you'll help enterprise partners incorporate leading-edge AI systems into their cutting-edge products and platforms. You will employ your excellent communication skills—in both Korean and English—to explain and demonstrate complex solutions persuasively to technical and non-technical audiences alike. You will play a critical role in identifying opportunities to innovate and differentiate our AI systems, while maintaining our best-in-class safety standards.

Responsibilities:

• Build and manage the foundational team of Applied AI professionals in Seoul (Solutions Architects and Product Engineers) providing both technical guidance and career development

• Set goals and reviews for your team, promoting growth and output

• Work with a handful of highest-value enterprise customers on their overall AI adoption strategies, focusing on pre-sales technical excellence including use case scoping, technical champion building, and POC execution

• Partner closely with your aligned GTM leadership to understand customer requirements & co-build GTM strategies to drive adoption for Korean enterprise customers

• Contribute to thought leadership through conference presentations, webinars, and technical content creation

• Own the technical portions of pre-sales engagements, ensuring your team provides compelling demos and validates enterprise customer ROI from Anthropic products

• Drive collaboration from cross-functional teams to influence and unify stakeholders at all levels of the organization to drive business outcomes

• Travel regularly to customer sites for executive-level sessions, technical workshops, and building relationships

• Establish a shared vision for creating solutions that enable beneficial and safe AI in technology products

• Lead the vision, strategy, and execution of innovative solutions that leverage our latest models' capabilities

• Stay current with emerging AI/ML trends and competitive landscape in the Korean enterprise tech sector

You may be a good fit if you have:

• 7+ years of experience as a Solutions Architect, Sales Engineer, or similar pre-sales technical role

• 3+ years of technical go-to-market management experience, specifically managing pre-sales teams

• Native or business-level fluency in Korean and professional proficiency in English

• Experience working with Korean enterprise customers and understanding local business culture and decision-making processes

• Experience with the unique technical requirements and technical procurement process of enterprise tech companies

• Deep technical proficiency with enterprise AI deployments, API integrations, and production LLM use cases

• Have an organizational mindset and enjoy building foundational teams in a relatively unstructured environment

• Have excellent communication, collaboration, and coaching abilities

• Are comfortable dealing with highly uncertain, ambiguous, and fast-moving environments typical of the tech industry

• Strong executive presence and ability to foster deep relationships with technical leaders and engineering teams

• Have at least a high level familiarity with the architecture and operation of large language models and/or ML in general

• Experience with prompt engineering, LLM evaluation, and architecting AI-powered systems

• Make ambiguous problems clear and identify core principles that can translate across scenarios

• Have a passion for making powerful technology safe and societally beneficial

• Think creatively about the risks and benefits of new technologies, and think beyond past checklists and playbooks

• Stay up-to-date and informed by taking an active interest in emerging research and industry trends

• Understanding of developer tooling, SDKs, and technical integration patterns common in enterprise tech companies

Deadline to apply: None. Applications will be reviewed on a rolling basis.

The Company 

Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.

We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.

We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.

We had a choice: protect what we built, or reinvent ourselves.

We chose reinvention.

In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we'd launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai.

The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted.

The Product 

Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We're building AI that makes customers feel understood, seen, and remembered.

The Role 

You'll own end-to-end delivery of core AI agent capabilities, from architecture to production, driving excellence across orchestration, prompt engineering, and platform scalability. You'll mentor the engineers around you and set the standard for AI-native development. This role is built for someone who moves fast, thinks in systems, and uses AI to ship at a pace that surprises people.

You might be this person if:

• You've owned a system that broke in production, made it better, and still think about why it broke.
• You use agentic tools like Claude Code or Codex as a core part of your dev workflow, not as a novelty.
• You enjoy mentoring junior engineers not because it's expected, but because you genuinely care about how they grow.
• You've shipped LLM-powered features into production and have strong views on where prompt engineering ends and architecture begins.
• You've led technical planning in a cross-functional setting and can hold your own in a room with PMs, designers, and engineers at once.

You need to have:

• 3+ years of software engineering experience with direct ownership of AI/ML or backend systems in production.
• Deep Python expertise with a proven track record of building and scaling reliable, performant systems.
• Hands-on experience with LLM APIs.
• Strong system design and architecture skills, including distributed systems and cloud-native deployments on AWS or GCP.
• Strong English proficiency. You can communicate complex technical ideas clearly in writing and in conversation.

What you'll actually do:

• Design and implement core agent features including advanced RAG pipelines, multi-step tool use, and agent orchestration logic.
• Drive architectural decisions for the AI agent platform with a focus on fault tolerance, scalability, and extensibility.
• Build and optimize evaluation, observability, and classification pipelines that improve agent performance over time.
• Lead prompt engineering strategy for diverse customer use cases, including designing A/B testing and automated regression pipelines.
• Improve retrieval logic and embedding models to push RAG pipeline performance further.
• Monitor AI research and actively bring relevant techniques into production systems, using agentic CLIs and automation tooling to accelerate iteration cycles.
• Guide junior engineers and interns through code reviews, architectural discussions, and technical planning.
• Partner with PMs, designers, and sales engineers to translate real customer needs into well-scoped technical solutions.

Added Value:

• Prior experience with real-time or conversational interfaces.
• Hands-on experience with agentic frameworks such as LangChain or LangGraph.
• Familiarity with vector databases, search technologies, or large-scale data processing.
• Contributions to open-source LLM or AI tooling ecosystems.
• Native-level English fluency.

Our KR benefits include (but are not limited to):

• Silicon Valley's equity program (1-year cliff) 
• Hybrid work policy, flexible work hours
• Be Your Best Self: 3.9 million won (prorated by start date) for expenses ranging from professional development classes and training, to personality assessments, to gym memberships, to books, to fitness classes, to mental health services, to massages
• Learn a Language benefit - up to 3.6 million won per year towards language lessons 
• Monthly team building cost
• Partial support for commuting costs
• Free parking at the Seolleung office
• Group insurance support that covers employees, spouses, and children
• Medical checkup support, including MRI and genetic testing - for the employee and one family member
• Seven additional paid holidays in addition to annual leave (Boost leave, Birthday leave, etc.)
• Unlimited snack bar filled with snacks, beverages, and instant noodles every day
• 12-week paid parental leave support (available for both mothers and fathers)
• Other support programs for congratulations and condolences

Flexible Work Policy

We offer a flexible work schedule at Sendbird.  We also value collaboration and relationship building.  With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum.  Some of our roles require a more frequent in-office schedule.  Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

Why Sendbird 

We're not adding AI to a legacy product. We rebuilt from the ground up with a decade of proprietary conversation data that most AI companies would kill for. The people here are moving with urgency because the opportunity is real and the window is now. If you want to own something that matters and see it ship to millions of users, this is the place.