As a Delivery Manager, you will be responsible for overseeing all new vehicle deliveries, lease-returns, and trade-ins from your facility as well as onsite inventory. You will lead a team of Delivery Associates and Vehicle Operations Specialists ensuring seamless transactions and exceptional service from start to finish. This role is responsible for ensuring state and local compliance, implementation of internal business practices, and accurate completeness of every customer transaction. This is a critical role to ensure customer expectations and timelines are met in order to execute on successful customer delivery operations.   

Team Management and Development:  

• Lead field Delivery team, ensuring seamless transactions and exceptional customer service. 
• Ensure smooth transitions across all stages of the delivery process—financial clearance, documentation handling, and delivery ceremonies—in collaboration with Field Sales, Lucid Financial Services and logistics partners.   
• Ensure highest level of accuracy of every transaction before handing over vehicle.  
• Lead the professional growth of the Delivery team through one-on-one coaching, training, group discussions, role-playing exercises, and other effective coaching methods to achieve superior customer satisfaction. 

Trade-In & Inventory Management: 

• Handle customer trade-ins, titling paperwork, and transferring of non-Lucid trade in vehicles through a 3rd party  
• Managing the intake of trade in vehicle and leveraging sound judgement in confirming the condition of trade-in  
• Partner with Remarketing team and handle Pre-Delivery Inspections on Lucid trade in and upgrades 
• Manage and oversight of the flow and forecasting of Lucid vehicles and requesting of additional inventory 
• Manage quality and condition of vehicle inventory and readiness 

Problem-Solving & Decision-Making:  

• Identify and remove technical, operational, and organizational barriers. Propose solutions using a business-oriented mindset and confidently utilize Salesforce reporting and analytics. 
• Handle and manage any customer escalations that may arise at the time of delivery  

Operational Planning:  

• Manage customer delivery pipeline, ensuring prompt pairing of customers with Delivery Associates 
• Excel in operations and planning sharing performance insights with the team and implementing corrective actions for deviations. 
• Support vehicle deliveries when Delivery Associates if capacity issue arise  
• Assist with daily operations as needed  

Brand Standards:  

• Ensure consistent execution of Lucid’s marketing and visual presentation  
• Responsible for how the customer will experience and interpret the Lucid brand through the delivery experience  
• Ensure every touch point of the delivery process is frictionless and seamless 

Customer Relationship Management:   

• Adapt problem-solving techniques to accommodate diverse customer needs and build strong collaborations with Lucid Financial Services and other internal and external stakeholders. 

Qualifications: 

• 4- 8 years of experience in a leadership role within the automotive, transportation or logistics industry. 
• Bachelor’s degree or equivalent work experience in business, sales, or a related field preferred. High school degree or GED required. 
• Proven ability to lead a team of sales and/or process-focused professionals in achieving targets.  
• Strong problem-solving abilities. Can identify technical, operational, and organizational roadblocks and provide solutions.  
• Business owner mindset with the ability to analyze reports and use our CRM program, Salesforce, with confidence.  
• Experience making data driven decisions and holding team accountable to KPI’s 
• Adept at nurturing, developing, and leading exceptional customer-oriented teams. 
• Strong cross functional collaborative skills, specifically with sales and service teams. 
• Demonstrated experience in fostering an inclusive and collaborative team environment. 
• Willingness to work weekends and extended retail hours, particularly at month or quarter ends. 
• Current Driver's license and ability to obtain a DMV Salesperson License where required. 
• Skilled in Microsoft Office and Salesforce 
• Capable of physical tasks such as twisting, bending, squatting, reaching, and standing for extended periods, with or without reasonable accommodations. 

About the Role

The Senior Advertising Manager’s primary responsibility is to work client-facing, with a specific book of commerce clients to create, manage, optimize, report on, and present full funnel marketing campaigns. In this role, you will work directly with a variety of large Brands across multiple global Amazon markets and different product categories. You will also play a major role in crafting budget strategies, driving sales and enhancing brand awareness on Amazon, Walmart and other commerce platforms.

Responsibilities:

• Own Amazon search and display (DSP/OTT) performance advertising for an assigned set of clients
• Create, implement, manage, and report on advertising strategies that align with client goals
• Collaborate with internal and external stakeholders to maximize performance for the client’s business
• Proactively research industry trends and best practices and communicate internally to knowledge share
• Engage frequently and professionally with clients via email/slack, phone, and in-person video meetings
• Strategic thinking, detail oriented execution, and insightful data analysis to identify areas of opportunity and deliver sales-driving initiatives
• Utilize Amazon Attribution and Amazon Marketing Cloud to gain additional insights to increase performance
• Mentor more junior Advertising Managers

About You

The essentials:

• Amazon Performance Advertising experience with knowledge of developing strategic full funnel strategies to grow brands
• 4+ years’ experience with Amazon digital advertising; with an emphasis on paid search and display advertising
• Strong large-client facing experience
• Amazon advertising accreditation at the date of hire or commitment for accreditation within 30 days of hire
• Experience with Amazon SaaS Advertising Technologies
• Advanced understanding of PowerPoint, Excel, and Word or Google Slides, Docs and Sheets
• Excellent attention to detail and accomplished verbal and written communication skills
• Analytical and strategic capabilities
• Multitasking expertise with the ability to organize projects and establish priorities

Not a must, but a plus:

• Agency experience with a focus on Amazon programmatic display advertising, Amazon Demand Side Platform and Amazon search
• Adept at learning new software programs and tools and incorporating AI into workflows
• Experience using bid management tools
• Additional marketplace experience such as Walmart, Target, Instacart

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.  

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

THE ROLE:

As an Account Coordinator, Retail Paid Search, you will be an expert in production work at DEPT® and will support your account teams by executing production tasks quickly, with high quality, and error-free. Our Account Coordinators are analytical, detail-oriented, and they understand the “Why” when it comes to activation strategy, budgeting, bidding, and testing methodology. As an Account Coordinator, you will have a good understanding of Paid Search, proficiency in Excel/Sheets, and experience in Retail Search. You will own activation strategy, campaign management, and communication of specific portions of client accounts. Our Account Coordinators are capable communicators and vital members of our large account teams at DEPT®!

While DEPT® is a remote-first company, this role requires candidates to be located in either the Mountain or Pacific time zones.

WHAT YOU’LL DO:

• Developing a strong proficiency in core paid media channel execution within Amazon Search, Walmart Search, Best Buy Search and Target Search.
• Determining the best methodology for a campaign build: overall theme, keywords, audiences, parameters, settings, ads, etc. to best hit client goals.
• Monitoring campaigns daily to look for performance fluctuations and trends.
• Developing client-facing performance write-ups for the Account Manager’s review.
• Crafting clear and compelling internal and external communications.
• Understanding different bidding methodologies (smart bidding vs manual) and the strategy behind the bid adjustments as well as owning the implementation from standard bids to other modifiers as needed.
• Understanding key concepts around audience strategy (remarketing, audience targeting/layering, persona development).
• Working collaboratively and cross-functionally across internal channels to manage project deliverables and ensure client satisfaction

WHAT YOU BRING:

• A minimum of 6 months’ paid search experience (Amazon Search ideal, Google Ads or Facebook Ads acceptable) and be comfortable with topics such as budgeting, bidding, and testing methodology
• Proven prior work experience in a production-oriented or similar role
• Strong analytical and reporting skills and be proficient in Excel; you already know vlookup, pivot tables, concatenating, text to columns, and love working with numbers
• Candidates being considered for this role will be to be located in either the Mountain or Pacific time zones.

Additional things that will impress us: 

• An Amazon/Walmart Search Ads certification
• You are an energetic and creative search marketing enthusiast; eager to roll up your sleeves and be hands on, learn, and grow in the search engine marketing space
• Strong written and verbal communication skills 
• You are entrepreneurial spirited and a self-starter; able to work both independently and in a team environment
• A desire to stay current with the latest marketing trends

WHAT DO WE OFFER?

• Healthcare, Dental, and Vision coverage
• 401K plan, plus matching
• PTO
• Paid Company Holidays
• Parental Leave
  
  

WE SUPPORT YOU BEING YOU: 

DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle, or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step. 

DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S. 

We are a B Corp-certified company passionate about purpose-driven work.  Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place. 

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Coach, eBay, and OpenAI.

Learn more about DEPT®

DIVERSITY, EQUITY, & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. 

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

#LI-remote 

About the role

We are seeking an Operations Manager to build and lead a new pillar of our Platform Operations function: Community Operations & Executive Escalations. This role will stand up the team, processes, and infrastructure that protect Anthropic's reputation when high-stakes user issues surface on social media or arrive through executive channels. You'll own end-to-end escalation management - detection, triage, incident coordination, and resolution- across two distinct but related workstreams: brand-impacting conversations on public social channels and high-sensitivity inbound from Anthropic employees on behalf of users. The ideal candidate combines calm-under-fire incident judgment with the operational rigor to build durable systems.

Responsibilities:

• Hire, lead, and develop a high-performing team of Community Operations specialists, covering detection through resolution
• Build the function from zero: stand up social listening infrastructure, define escalation criteria and severity tiers, author the incident management SOP, and establish coverage hours and on-call schedules
• Own social monitoring across public channels - triaging brand mentions and running escalations to resolution
• Own executive escalations end to end: receive inbound from Anthropic executives on behalf of users, lead your team in quarterbacking investigation and coordinate remediation across partner teams
• Serve as the central coordination point during live escalations and drive public/private response decisions to closure
• Build clear operating models with cross-functional teams so every stakeholder knows exactly where to send an escalation and what happens next
• Define and report on success metrics (time to triage, time to resolution, escalation volume by source) and run post-incident reviews that feed learnings back into criteria and process
• Develop response templates and playbooks for common scenarios so the team can move fast without sacrificing quality or judgment
• Provide thoughtful coaching and feedback to your direct reports, and partner with them on their career development and growth

You may be a good fit if you have:

• 8+ years of experience in community operations, escalations management, or a related field - ideally in a consumer or developer platform environment
• 5+ years of people management experience, preferably in a fast-growing technology company
• Direct experience running incident or escalation workflows: you've been the person managing the channel, paging the on-call, and writing the post-incident report
• Familiarity with social listening tooling and the dynamics of how issues spread across public social platforms
• Excellent judgment under pressure in reading a fast-moving situation, separating signal from noise, and making calls with incomplete information
• Proven track record of building operational programs from 0 to 1: writing the SOP, defining the criteria, standing up the tooling, and then iterating as reality breaks your assumptions
• Strong cross-functional influence and ability to align teams around a shared plan in real time, even when incentives differ
• Clear, concise written communication - you can brief an executive in three sentences and document an incident so the next person can learn from it
• Comfort with ambiguity and a bias toward action; this team doesn't exist yet and you'll be defining what good looks like
• Excitement about protecting Anthropic's reputation and relationships at a moment when public attention on AI has never been higher

The Opportunity

As a One Medical Lab Services Specialist/ Member Support Specialist at one of our offices, you’ll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers.

You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect. Our Flex Lab Services Specialist/Member Support Specialist support multiple offices in a Market.

What you’ll likely work on:

• Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative,  and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary
• Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location
• Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
• Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization
• Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting
• All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc..
• Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. 
• Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization
• Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.

What you’ll need:

• An active phlebotomy certification to practice in WA
• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment OR successful completion of an Amazon Career Choice training program
• Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions
• Strong written and verbal communication skills 
• A High School Diploma or equivalent 
• Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously
• Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) 
• A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care 
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks
• Successful completion of an Amazon Career Choice training program preferred

One Medical is committed to fair and equitable compensation practices

The range for this role is $26.50 to $28.50 per hour based on a standard full-time schedule, with a 1.25 differential for eligible extended hours. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit https://www.onemedical.com/careers/

This is a full-time role (40 hours/week) with 8-hour shifts, Monday through Friday, generally between 7:30 AM - 6:00 PM. The position is based in our Ballard, WA office. Flex Lab Services Specialists lend support to multiple One Medical locations in a market and location and schedule are subject to change.

The Opportunity

As a One Medical Lab Services Specialist/ Member Support Specialist at one of our offices, you’ll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers.

You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect. 

What you’ll likely work on:

• Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative,  and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary
• Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location
• Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
• Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization
• Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting
• All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc..
• Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. 
• Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization
• Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.

What you’ll need:

• An active phlebotomy certification to practice in WA
• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment OR successful completion of an Amazon Career Choice training program
• Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions
• Strong written and verbal communication skills 
• A High School Diploma or equivalent 
• Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously
• Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) 
• A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care 
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks
• Successful completion of an Amazon Career Choice training program preferred

One Medical is committed to fair and equitable compensation practices

The range for this role is $25.00 to $27.00 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit https://www.onemedical.com/careers/

This is a full-time role (40 hours/week) with 8-hour shifts, Monday through Friday, generally between 7:30 AM - 6:00 PM. The position is based in our Totem Lake, WA office. 

The Opportunity

As a One Medical Lab Services Specialist/ Member Support Specialist at one of our offices, you’ll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers.

You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect. 

What you’ll likely work on:

• Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative,  and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary
• Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location
• Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
• Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization
• Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting
• All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc..
• Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. 
• Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization
• Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.

What you’ll need:

• An active phlebotomy certification to practice in WA
• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment OR successful completion of an Amazon Career Choice training program
• Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions
• Strong written and verbal communication skills 
• A High School Diploma or equivalent 
• Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously
• Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) 
• A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care 
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks
• Successful completion of an Amazon Career Choice training program preferred

One Medical is committed to fair and equitable compensation practices

The range for this role is $25.00 to $27.00 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit https://www.onemedical.com/careers/

This is a full-time role (40 hours/week) with 8-hour shifts, Monday through Friday, generally between 7:00 AM - 6:00 PM. The position is based in our Capital Hill, WA office. 

The Opportunity

As a One Medical Phlebotomist/Administrative Assistant (internally known as Lab Services Specialist/Member Support Specialist) at one of our offices, you’ll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers. 

You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect.

What you’ll likely work on:

• Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative,  and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary
• Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location
• Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
• Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization
• Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting
• All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc...
• Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. 
• Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization
• Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.

What you’ll need:

• An active phlebotomy certification to practice in WA 
• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment
• Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions
• Strong written and verbal communication skills 
• A High School Diploma or equivalent 
• Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously
• Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) 
• A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care 
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks

The range for this role is $25.00 to $27.00 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit https://www.onemedical.com/careers/

This is a full-time role (40 hours/week) with 8-hour shifts, Monday through Friday, generally between 7:30a-6:30pm. The position is based in our SLU, WA office. 

The Opportunity

As a One Medical Phlebotomist/Administrative Assistant (internally known as Lab Services Specialist/Member Support Specialist) at one of our offices, you’ll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers. Our Flex Lab Services Specialist/Member Support Specialist support multiple offices in a Market.

You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect.

What you’ll likely work on:

• Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative,  and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary
• Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location
• Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
• Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization
• Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting
• All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc
• Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. 
• Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization
• Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.

What you’ll need:

• An active phlebotomy certification to practice in WA
• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment
• Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions
• Strong written and verbal communication skills 
• A High School Diploma or equivalent 
• Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously
• Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) 
• A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care 
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks

One Medical is committed to fair and equitable compensation practices

The range for this role is $26.50 to $28.50 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit https://www.onemedical.com/careers/

This is a full time role (40 hours/week) with 8 hour shifts generally taking place between 7:30am-6:00pm based in office in Ballard WA.. Flex locations: Fremont, Downtown Seattle, Capitol Hill, South Lake Union. Flex Lab Services Specialists lend support to multiple One Medical locations in a market and location and schedule are subject to change.

The Opportunity

As a One Medical Phlebotomist/Administrative Assistant (internally known as Lab Services Specialist/Member Support Specialist) at one of our offices, you’ll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers. 

You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect.

What you’ll likely work on:

• Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative,  and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary
• Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location
• Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
• Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization
• Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting
• All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc
• Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. 
• Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization
• Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.

What you’ll need:

• An active phlebotomy certification to practice in WA
• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment
• Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions
• Strong written and verbal communication skills 
• A High School Diploma or equivalent 
• Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously
• Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) 
• A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care 
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks

One Medical is committed to fair and equitable compensation practices

The range for this role is $25.00 to $27.00 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit https://www.onemedical.com/careers/

This is a full time role (40 hours/week) with 8 hour shifts generally taking place between 7:00am-6:00pm based in office in Capital Hill, WA. 

The Opportunity

As a One Medical Phlebotomist/Administrative Assistant (internally known as Lab Services Specialist/Member Support Specialist) at one of our offices, you’ll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers. 

You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect.

What you’ll likely work on:

• Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative,  and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary
• Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location
• Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
• Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization
• Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting
• All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc
• Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. 
• Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization
• Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.

What you’ll need:

• An active phlebotomy certification to practice in WA
• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment
• Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions
• Strong written and verbal communication skills 
• A High School Diploma or equivalent 
• Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously
• Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) 
• A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care 
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks

One Medical is committed to fair and equitable compensation practices

The range for this role is $25.00 to $27.00 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit https://www.onemedical.com/careers/

This is a full time role (40 hours/week) with 8 hour shifts generally taking place between 7:30am-6:00pm based in office in Totem Lake, WA. 

ABOUT THE JOB

As a key member of Anduril's Talent Acquisition team, you will be responsible for the company's talent management as we continue to rapidly scale and grow. Your work will be hands-on and involve collaborating with Production leaders to define the hiring needs, influence process improvements and efficiencies, and set a high bar of talent and performance. To achieve this, you will be given the autonomy and tools to execute, build, and develop Anduril's world class team. We are looking for someone who can handle every aspect of recruiting and talent mapping, excited to be part of lean and nimble team on one mission together, where no task is too big or too small.

This role will be hybrid in Seattle, WA. This is a 6 month contract with the ability to extend up to 2 years. Opportunity to be converted to a full-time employee based on performance, impact, and business need. 

WHAT YOU’LL DO

• Act as a subject matter expert in prospecting techniques and tools used for information retrieval, data extraction, web-scraping, continuous process improvement, process automation, and candidate management
• Own and drive hiring strategy full-cycle, providing effective, clear communication and reporting
• Conduct a high volume of interviews, demonstrating ability to anticipate and influence hiring manager preferences through successful interview-to-offer conversion ratios
• Engage and source passive candidates using LinkedIn Recruiter, Boolean strings, referrals and SOBO campaigns
• Build talent maps to generate market insights to inform your engagement strategy
• Drive diverse talent into the organization ensuring a positive candidate experience at every touchpoint
• Represent the company's brand and recruiting team internally and externally at the highest caliber
• Leverage internal resources, team mates, and cross functional partners to build strategy around selling our value proposition and impacting hiring practices

REQUIRED QUALIFICATIONS

• 6+ years of high-volume talent acquisition experience evaluating and hiring top tier talent
• 3+ years of experience working with senior level leaders and stakeholders, reporting on progress, creating and advising on talent strategies
• Experience recruiting at an agency and fast-paced startup, hiring exempt roles for Hardware, Production, or Manufacturing Engineering
• Ability to be onsite/hybrid at Seattle, WA office

PREFERRED QUALIFICATIONS 

• Experience working at an agency or fast-paced startup environment
• Knowledge of ITAR policies around hiring practices 
• Experience acting in a consultative manner where your guidance has led to improved outcomes and positive candidate experiences
• Clear and effective communication with candidates to understand motivation, drivers, and fit within the organization
• Experience managing various high-volume pipelines of candidates and keeping track of their progress throughout the recruitment process
• Highly autonomous, collaborative, and adaptable

ABOUT THE TEAM

As a critical leader within Anduril's SG&A Talent Acquisition team, you will be instrumental in shaping the company's talent strategy and operational execution as we continue our rapid, mission-driven growth. This role requires a hands-on leader who can collaborate with senior and executive leadership across various functions to define and deliver on complex hiring needs. You will be given significant autonomy to develop and implement our talent acquisition strategy, building and developing the world-class teams necessary for Anduril to succeed. We are looking for a visionary leader capable of navigating intricate talent landscapes, optimizing recruiting processes, and mentoring a high-performing function, all while maintaining a hands-on approach to critical hires.

ABOUT THE JOB

We are looking for a Senior Manager of Talent Acquisition to lead and scale our SG&A recruiting efforts. In this role, you will be a strategic partner to our People organization and a variety of General & Administrative departments, responsible for elevating our recruiting capabilities. We seek an individual who is equal parts strategic architect, talent magnet, and execution powerhouse. You'll be entrusted with developing and executing comprehensive talent acquisition strategies, influencing critical hiring decisions, continuously improving recruiting processes, and ensuring an exceptional candidate and hiring manager experience across the entire SG&A lifecycle – from workforce planning to offer close.

WHAT YOU’LL DO

• Strategic Leadership: Develop and execute comprehensive talent acquisition strategies for assigned SG&A functions, aligning with overall business objectives and growth plans.
• Team & Process Management: Drive continuous improvement of recruiting processes, tools, and methodologies, ensuring efficiency, scalability, and an outstanding candidate experience. Lead or mentor other recruiters on complex searches and best practices.
• Executive Partnership: Act as a trusted advisor and strategic partner to C-level and senior leaders, consulting on organizational design, workforce planning, talent forecasting, and market insights.
• Full Lifecycle Ownership (Strategic Hires): Personally manage and close critical, complex, or leadership-level requisitions, providing expert full-cycle recruiting from intake through offer negotiation and close.
• Market Intelligence & Compensation: Provide in-depth market intelligence, competitive landscape analysis, and compensation insights to inform strategic hiring decisions and talent planning.
• Data-Driven Optimization: Analyze recruiting data and metrics to identify trends, optimize performance, forecast future needs, and present actionable insights to leadership.
• Brand & Culture Champion: Serve as a key brand ambassador, ensuring our employer brand is consistently and compellingly articulated throughout the candidate journey, attracting top-tier, mission-aligned talent.
• Cross-Functional Collaboration: Partner closely with People Operations, People Business Partners, and other Talent Acquisition leaders to ensure seamless integration and alignment of talent strategies.

CORE REQUIREMENTS

• 10+ years of progressive experience in Talent Acquisition, with at least 4+ years in a leadership or senior individual contributor role managing complex hiring initiatives or teams within a fast-paced environment.
• Demonstrated success in building and scaling recruiting functions or leading significant talent acquisition projects in high-growth, innovative, or technically complex organizations.
• Deep expertise in recruiting for a wide range of SG&A functions, including People (HR), Finance, Legal, Operations, Marketing, and Executive-level roles.
• Proven ability to manage and influence senior stakeholders (Director, VP, C-level) on hiring strategies, talent calibration, and pipeline progress.
• Highly analytical and data-driven mindset, with experience leveraging ATS (Greenhouse preferred), CRM, and other recruiting tools to extract insights, optimize workflows, and report on key metrics.
• Exceptional communication, negotiation, and interpersonal skills, with a consultative approach to advising both candidates and hiring teams.
• Advanced proficiency in sourcing strategies beyond traditional methods, including sophisticated Boolean search, market mapping, and executive networking.
• Highly autonomous, intellectually curious, and collaborative team player.
• Must be a U.S. Person due to required access to U.S. export controlled information or facilities.

PREFERRED REQUIREMENTS

• Experience directly managing and developing a team of recruiters, including performance management and career development.
• Prior experience in the defense tech, deep tech, aerospace, or similarly complex and mission-driven industry.
• Proven track record of designing and implementing new recruiting processes, technologies, or programs to enhance efficiency and effectiveness.
• Experience with employer branding initiatives and talent marketing strategies.
• Bachelor’s degree in a relevant field.

ABOUT THE TEAM

As a critical leader within Anduril's SG&A Talent Acquisition team, you will be instrumental in shaping the company's talent strategy and operational execution as we continue our rapid, mission-driven growth. This role requires a hands-on leader who can collaborate with senior and executive leadership across various functions to define and deliver on complex hiring needs. You will be given significant autonomy to develop and implement our talent acquisition strategy, building and developing the world-class teams necessary for Anduril to succeed. We are looking for a visionary leader capable of navigating intricate talent landscapes, optimizing recruiting processes, and mentoring a high-performing function, all while maintaining a hands-on approach to critical hires.

ABOUT THE JOB

We are looking for a Senior Manager of Talent Acquisition to lead and scale our SG&A recruiting efforts. In this role, you will be a strategic partner to our People organization and a variety of General & Administrative departments, responsible for elevating our recruiting capabilities. We seek an individual who is equal parts strategic architect, talent magnet, and execution powerhouse. You'll be entrusted with developing and executing comprehensive talent acquisition strategies, influencing critical hiring decisions, continuously improving recruiting processes, and ensuring an exceptional candidate and hiring manager experience across the entire SG&A lifecycle – from workforce planning to offer close.

WHAT YOU’LL DO

• Strategic Leadership: Develop and execute comprehensive talent acquisition strategies for assigned SG&A functions, aligning with overall business objectives and growth plans.
• Team & Process Management: Drive continuous improvement of recruiting processes, tools, and methodologies, ensuring efficiency, scalability, and an outstanding candidate experience. Lead or mentor other recruiters on complex searches and best practices.
• Executive Partnership: Act as a trusted advisor and strategic partner to C-level and senior leaders, consulting on organizational design, workforce planning, talent forecasting, and market insights.
• Full Lifecycle Ownership (Strategic Hires): Personally manage and close critical, complex, or leadership-level requisitions, providing expert full-cycle recruiting from intake through offer negotiation and close.
• Market Intelligence & Compensation: Provide in-depth market intelligence, competitive landscape analysis, and compensation insights to inform strategic hiring decisions and talent planning.
• Data-Driven Optimization: Analyze recruiting data and metrics to identify trends, optimize performance, forecast future needs, and present actionable insights to leadership.
• Brand & Culture Champion: Serve as a key brand ambassador, ensuring our employer brand is consistently and compellingly articulated throughout the candidate journey, attracting top-tier, mission-aligned talent.
• Cross-Functional Collaboration: Partner closely with People Operations, People Business Partners, and other Talent Acquisition leaders to ensure seamless integration and alignment of talent strategies.

CORE REQUIREMENTS

• 10+ years of progressive experience in Talent Acquisition, with at least 4+ years in a leadership or senior individual contributor role managing complex hiring initiatives or teams within a fast-paced environment.
• Demonstrated success in building and scaling recruiting functions or leading significant talent acquisition projects in high-growth, innovative, or technically complex organizations.
• Deep expertise in recruiting for a wide range of SG&A functions, including People (HR), Finance, Legal, Operations, Marketing, and Executive-level roles.
• Proven ability to manage and influence senior stakeholders (Director, VP, C-level) on hiring strategies, talent calibration, and pipeline progress.
• Highly analytical and data-driven mindset, with experience leveraging ATS (Greenhouse preferred), CRM, and other recruiting tools to extract insights, optimize workflows, and report on key metrics.
• Exceptional communication, negotiation, and interpersonal skills, with a consultative approach to advising both candidates and hiring teams.
• Advanced proficiency in sourcing strategies beyond traditional methods, including sophisticated Boolean search, market mapping, and executive networking.
• Highly autonomous, intellectually curious, and collaborative team player.
• Must be a U.S. Person due to required access to U.S. export controlled information or facilities.

PREFERRED REQUIREMENTS

• Experience directly managing and developing a team of recruiters, including performance management and career development.
• Prior experience in the defense tech, deep tech, aerospace, or similarly complex and mission-driven industry.
• Proven track record of designing and implementing new recruiting processes, technologies, or programs to enhance efficiency and effectiveness.
• Experience with employer branding initiatives and talent marketing strategies.
• Bachelor’s degree in a relevant field.

The Role

Gradial is hiring its first Product Marketing Manager to define the category and build the product marketing function from the ground up. You’ll own how we position the company to executives, buyers, operators, analysts, and the market at large. This is a foundational role reporting to the Founder and Chief Growth Officer, built for someone who joined an early-stage startup and drove it through a significant scale phase as a category-defining business.

You’ll shape the narrative across our full portfolio, from core platform positioning to launches, customer stories, competitive strategy, and analyst relations. You’ll work closely with founders, product, sales, and customers to ensure Gradial tells one clear story everywhere it matters. We’re looking for someone with strong instincts, sharp judgment, and high conviction who knows how to make a new category feel inevitable.

What You’ll Own

• Define and defend Gradial’s positioning across the portfolio, ensuring our homepage, pitch, launches, and market narrative tell one clear story
• Name and shape the category before someone else does through sharp messaging, proprietary research, and language that sticks in the market
• Own product and company messaging for executives, buyers, operators, and technical stakeholders across every major channel
• Lead product launches as narrative moments, building the storyline, proof points, founder content, customer voice, and go-to-market coordination end to end
• Build competitive positioning that helps us win in live deals against adjacent platforms, established incumbents, and agency alternatives
• Partner closely with Sales to sharpen differentiation, strengthen objection handling, and improve win rates where it matters most
• Turn customer wins into category-defining stories by building a repeatable engine for case studies, named talks, videos, PR moments, and co-marketing assets
• Talk to customers and power users frequently, using those insights to refine messaging, uncover proof points, and keep our story grounded in reality
• Own analyst relations across top industry firms, shaping how the market understands the category and where Gradial fits
• Hold a high bar for clarity and consistency, protecting the company from diluted messaging as we scale

What We Need

• 5+ years of product marketing experience in B2B SaaS, ideally in a product-led or category-creating company
• Experience joining an early-stage startup, roughly under 250 employees, and driving it through a significant scale phase as a category-defining business
• Strong track record owning positioning, launches, competitive strategy, customer storytelling, and sales enablement
• Exceptional writing and storytelling skills with the ability to create sharp narratives that influence buyers, operators, analysts, and internal teams
• Ability to translate complex product capabilities into clear market value for both technical and non-technical audiences
• Experience working closely with founders, product teams, and go-to-market teams in fast-moving environments with little existing structure
• High ownership mindset with comfort operating as a builder and individual contributor while laying the foundation for a future function
• Strong customer instinct and a habit of staying close to users, buyer pain points, objections, and product truth
• Confidence and judgment to make strategic messaging decisions and hold the line as the company grows

Nice to Have

• Experience at a high-performing startup that scaled meaningfully from early stage to broad market adoption
• Familiarity with AI-native products, AI-leaning developer tools, or modern MarTech platforms
• Experience introducing a new category or making new market language stick in a competitive space

Compensation

The base salary range for this position is $165,000 to $190,000 annually. Final compensation will be determined based on factors such as experience, skills, and qualifications.

In addition to base salary, this role is eligible for a performance-based bonus and equity grant.

Gradial offers a comprehensive benefits package, including medical, dental and vision insurance, 401(k) retirement plan, paid time off, paid sick leave, and other employee wellness programs.

About Us

Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.

We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X,  and discover the projects we’re solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.

About the Role

We're looking for a Product Marketing Manager to drive the marketing strategy for some of the most critical product areas at Twitch: Trust & Safety and Community products. This role sits at the intersection of product development, community health, and growth—helping ensure that our platform remains a place where creators can thrive and communities can flourish safely.

You'll be the marketing voice for products that protect our users, empower our creators, and strengthen the bonds within our communities. This means navigating nuanced, sometimes sensitive product spaces with empathy, strategic clarity, and a deep understanding of our diverse audience. You'll transform complex product capabilities into clear, compelling narratives that resonate with creators, viewers, and the broader Twitch ecosystem and encourage them to adopt features that will help them grow and keep them safe. 

This role deals with some sensitive matters. You'll need to be comfortable operating in ambiguity, influencing without authority, and championing products that may not always be flashy but are foundational to everything we do.

You Will

• Own product marketing strategy for Trust & Safety and Community/Creator product portfolios, developing deep expertise in the user problems these products solve and the competitive landscape
• Craft compelling positioning and messaging that translates complex, nuanced product features into clear value propositions for creators, moderators, and viewers
• Develop and execute go-to-market strategies for new product launches and feature releases, including audience segmentation, channel strategy, launch timing, and success metrics
• Partner deeply with Product Management to influence roadmap priorities through market insights, competitive intelligence, and community feedback—ensuring marketing has a seat at the table from ideation through launch
• Collaborate with Brand, Communications, and Integrated Marketing teams to develop holistic campaigns that drive awareness, education, and adoption of safety and community tools
• Navigate sensitive topics with care and strategic precision, developing communication strategies for products that address harassment, content moderation, creator safety, and community health
• Build and maintain cross-functional relationships with Policy, Legal, Creator Programs, and Customer Support to ensure aligned messaging and coordinated launches
• Define and track key performance indicators for product adoption, retention, and sentiment, using data to iterate on marketing strategies and demonstrate impact
• Champion the creator and community voice internally, bringing user insights and feedback into product and marketing decisions

You Have

• 5+ years of product marketing experience, preferably in consumer technology, social platforms, or creator economy products
• Demonstrated experience marketing products in sensitive or complex spaces (AI, trust & safety, policy-adjacent, community health, or similar)
• Track record of developing product positioning that resonates with diverse consumer audiences
• Experience leading cross-functional go-to-market efforts from strategy through execution
• Strong analytical skills with the ability to translate data and insights into actionable marketing strategies
• Excellent written and verbal communication skills, with the ability to distill complex concepts for varied audiences
• Experience working closely with product management teams to influence roadmap and strategy

Bonus Point

• Experience in the livestreaming, gaming, social media, or creator economy space
• Background in community management, AI, content moderation, or trust & safety 
• Experience marketing to creator or developer audiences
• Familiarity with Twitch's platform, community, and creator ecosystem
• Experience with crisis communications or sensitive product communications

Perks

• Medical, Dental, Vision & Disability Insurance
• 401(k)
• Maternity & Parental Leave
• Flexible PTO
• Amazon Employee Discount

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

Job ID: TW9171

The application window will be open until at least April 24, 2026 . This opportunity will remain online based on business needs which may be before or after the specified date.

This role is not eligible for immigration sponsorship.

This role is part of the Growth department on the Digital team. You'll collaborate with ad operations and growth specialists to deliver web, app, and media analytics to key stakeholders. The Growth team works across departments—including sales, marketing, brand, and product—to identify new opportunities and test strategies to drive revenue and improve the customer experience with GFiber’s products.

Role Description

As the Marketing Web Developer you will be the technical lead responsible for managing GFiber’s websites and integration points, supporting digital marketing and sales efforts. You’ll lead, organize, and manage program activities that drive business outcomes while developing systems to proactively identify improvements and drive future optimizations including change management and performance metrics. You'll oversee content management systems, A/B testing tools, and tracking implementations, ensuring smooth operations and optimal performance. Collaboration with cross-functional teams will be key in driving our analytics, marketing, and growth initiatives.

In this role, you'll:

• Engineer and maintain the GFiber web architecture, writing clean, scalable code to integrate marketing technology stacks and third-party services. 
• Implement and manage tools for content management, knowledge management, A/B testing, tracking, and services integration.
• Create technical design documents for new website features and integrations.
• Manage user access, roles, and responsibilities for web tools like Contentful, Optimizely, and KMS Lighthouse.
• Support change requests, issue management, and day-to-day updates related to website content and services, and also align with stakeholders on decisions and changing circumstances.

At a minimum we'd like you to have:

• Bachelor's degree in Digital Marketing, Computer Science, or related fields—or equivalent practical experience.
• 4 years' experience building high-traffic marketing websites and scalable web systems using React, Typescript and JavaScript.
• Experience with A/B testing tools (e.g. Optimizely, Optimize, Test and Target) and experiment configuration.
• Experience implementing and leveraging analytics, tracking and data warehouse platforms (e.g., Google Analytics 4, Google Tag Manager, BigQuery).

It's preferred if you have:

• Experience with headless Content Management Systems (e.g. Contentful, Sanity).
• Experience with ad-tech integrations and custom tracking pipelines for Google Ads and Campaign Manager, ensuring accurate reporting and data attribution for high-traffic marketing sites via API. 
• Experience with AI tools coding tools and LLM technologiesExperience using written and verbal communication to convey technical requirements to both technical and non-technical stakeholders.
• Experience with Python and back-end integrations to support large-scale consumer traffic.

The US base salary range for this full-time position is between $132,800 - $175,100 + bonus + cash award + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.

#LI-DNI

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Product Design team is made up of several groups that define, create, and deliver all user-facing aspects of Stripe’s brand and product. Product Designers are strategic partners to Engineering and Product Management within their product area. In close collaboration with product teams, they shape user experiences, then translate them into high-quality designs that can be tested, shipped, and refined. Designers are responsible for building elegant, functional products that users love—and want to tell others about.

Agentic commerce has the potential to be generationally impactful, which is why Stripe has assembled a dedicated team to explore and build the tools, products, and capabilities to accelerate the pace of change and help define what this future should look like. We’ve already developed the Agentic Commerce Protocol (ACP) alongside OpenAI, we’ve introduced Shared Payment Tokens, a new payment primitive that lets agents initiate transactions, and we’ve launched and Agentic Commerce Suite, which provides tooling for businesses to sell across multiple AI interfaces. There’s no forecasting exactly where agentic commerce will be by the end of 2026, so this solid foundation is just the start.

What you’ll do

You’ll lead design for Agentic Commerce. You’ll work alongside a small group of Product Managers and Engineers to shape our strategy and build a variety of transformative products—for merchants, agents, and for consumers. You’ll reimagine the consumer checkout experience with agentic commerce capabilities in mind. You’ll explore how those capabilities can be embedded across a variety of surfaces, from conversational LLMs to merchant apps to our own Link product. You’ll build the tools necessary for merchants of all sizes to integrate and manage their products across those surfaces. And you’ll do all of this while holding an incredibly high bar for craft and quality and acting as a leader across the team for designing with intelligent AI-driven workflows.

Responsibilities

• Explore, shape, and communicate a compelling product vision alongside product and engineering teammates
• Design and iterate on ambiguous product experiences for merchants, agents, and consumers
• Work directly with senior leadership to communicate progress and evolve our strategy

Who you are

You love building. You’re an entrepreneur with serious taste. You’re a highly collaborative teammate but thrive on autonomy and enjoy the challenge of ambiguous projects.

Minimum requirements

• 15+ years of relevant experience at a tech, product-driven company
• Impeccable visual and interaction design skills
• Skilled at operating independently to turn ambiguous, horizontal problems into simple, intuitive solutions
• Confident presenting work to company leadership and skilled at communicating design decisions through clear, compelling storytelling
• Experienced in leading peer designers, either as a design manager or senior IC

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Product Design team is made up of several groups that define, create, and deliver all user-facing aspects of Stripe’s brand and product. Product Designers are strategic partners to Engineering and Product Management within their product area. In close collaboration with product teams, they shape user experiences, then translate them into high-quality designs that can be tested, shipped, and refined. Designers are responsible for building elegant, functional products that users love—and want to tell others about.

Payments manages Stripe's core financial products, develops tools for efficient payment acceptance and risk management, and creates solutions that empower businesses to optimize their revenue operations. The sheer volume of payments that flow through Stripe on an hourly basis necessitates the highest level of craft and reliability, which means that Payments product designers have the chance to create and ship the best work of their careers.

What you’ll do

You will lead design for the Payments Dashboard team, seeing over the end to end payments experience for business operators and decision makers. You’ll work across Payments teams, lead through your work, and collaborate closely with other designers to set a high bar for craft and quality in Payments Dashboard experiences. Initially you’ll go deep on creating a new primitive in the Stripe Dashboard that enables merchants to do advanced configuration of payments acceptance and processing with little to no coding. You will also be a leader in defining AI-driven workflows and designing the merchant experience for important revenue drivers for Stripe.

Responsibilities

• Articulate compelling product vision for horizontal problems
• Collaborate across design, product, and engineering to shape strategy and roadmaps across multiple teams
• Manage high level stakeholders across design, product, and engineering
• Act as a multiplier for other designers, leading design workstreams, shaping design work, and running team rituals
• Push the boundaries on craft and quality for Payments Dashboard experiences, bringing consumer design sensibilities to complex B2B workflows

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• Has 15+ years of relevant experience at a tech, product-driven company
• Skilled at operating independently to turn ambiguous, horizontal problems into simple, intuitive solutions
• Adept at translating business objectives into customer-centered design opportunities
• Impeccable visual and interaction design skills
• Confident presenting work to company leadership and skilled at communicating design decisions through clear, compelling storytelling
• Experienced in leading peer designers, either as a design manager or senior IC

Preferred qualifications

• Experienced in working on horizontal projects that span multiple organizations and product teams
• Background in SaaS, e-commerce, or fintech products
•  

Role Overview

Gradial is hiring a Forward Deployed Product Manager to help enterprise clients activate our AI platform inside complex marketing technology environments. In this role, you’ll work directly with customers to translate business goals into technical implementations, shaping both product usage and roadmap. You’ll support late-stage sales, lead delivery, and ensure measurable impact post-launch - all while feeding critical insights back into product development.

Responsibilities

• Define integration scope, success criteria, and deployment strategy during late-stage sales cycles
• Lead implementation efforts across CMS, DAM, and workflow automation tools in client environments
• Design and validate agent-powered workflows that streamline content creation, personalization, and publishing
• Act as the voice of the customer with Product and Engineering, translating implementation challenges into roadmap opportunities
• Drive go-live, QA, and UAT processes with clear ownership of time-to-value
• Deliver enablement resources, training, and documentation to support long-term adoption
• Build trusted relationships with client-side marketing and technical stakeholders

Requirements

• 7+ years in product, implementation, or consulting roles within enterprise MarTech
• Deep experience with CMS and DAM systems (e.g., AEM, Contentful, Sitecore) and content workflow tooling
• Proven success deploying technology into complex client environments with multiple stakeholder groups
• Strong product instincts with the ability to scope features and influence roadmap based on real-world usage
• Excellent communication skills; comfortable aligning cross-functional teams around technical decisions
• Willingness to travel for critical client engagements and cross-functional planning

Desirable Attributes

• Background in management consulting, systems integration, or forward-deployed product roles
• Familiarity with AI-based marketing automation and analytics platforms

Compensation 

The salary range for this position is $130,000 – $190,000 annually. Final compensation will be determined based on factors such as experience, skills, and qualifications. In addition to base salary, this role will be eligible for performance-based bonuses and equity awards. Gradial offers a comprehensive benefits package, including medical, dental & vision insurance, 401K retirement plan, paid time off, paid sick leave and other employee wellness programs. 

Role Overview

Gradial is hiring a Forward Deployed Product Manager to help enterprise clients activate our AI platform inside complex marketing technology environments. In this role, you’ll work directly with customers to translate business goals into technical implementations, shaping both product usage and roadmap. You’ll support late-stage sales, lead delivery, and ensure measurable impact post-launch - all while feeding critical insights back into product development.

Responsibilities

• Define integration scope, success criteria, and deployment strategy during late-stage sales cycles
• Lead implementation efforts across CMS, DAM, and workflow automation tools in client environments
• Design and validate agent-powered workflows that streamline content creation, personalization, and publishing
• Act as the voice of the customer with Product and Engineering, translating implementation challenges into roadmap opportunities
• Drive go-live, QA, and UAT processes with clear ownership of time-to-value
• Deliver enablement resources, training, and documentation to support long-term adoption
• Build trusted relationships with client-side marketing and technical stakeholders

Requirements

• 7+ years in product, implementation, or consulting roles within enterprise MarTech
• Deep experience with CMS and DAM systems (e.g., AEM, Contentful, Sitecore) and content workflow tooling
• Proven success deploying technology into complex client environments with multiple stakeholder groups
• Strong product instincts with the ability to scope features and influence roadmap based on real-world usage
• Excellent communication skills; comfortable aligning cross-functional teams around technical decisions
• Willingness to travel for critical client engagements and cross-functional planning

Desirable Attributes

• Background in management consulting, systems integration, or forward-deployed product roles
• Familiarity with AI-based marketing automation and analytics platforms

Compensation 

The salary range for this position is $130,000 – $190,000 annually. Final compensation will be determined based on factors such as experience, skills, and qualifications. In addition to base salary, this role will be eligible for performance-based bonuses and equity awards. Gradial offers a comprehensive benefits package, including medical, dental & vision insurance, 401K retirement plan, paid time off, paid sick leave and other employee wellness programs. 

The Role:

SoFi is launching a brand-new commercial banking product — and we need a Senior Engineering Manager to build and lead it.

Commercial Banking is SoFi's entry into institutional commercial banking. We're building the infrastructure that lets large institutional clients in crypto, fintech, and enterprise finance manage their money at SoFi — real-time payments, multi-account treasury management, and a closed-loop settlement network that operates 24/7/365. The product you build will handle real institutional money from day one. The network you help create — SEN (SoFi Exchange Network) — could become the default settlement rail for the industry.

This is a rare chance to build a new business line for a publicly traded bank, backed by SoFi's banking charter, existing payment infrastructure, and a company that moves fast. You'll shape the technical foundation, hire the team, and ship the product.

What You'll Do:

Build It

• Lead the architecture and delivery of SoFi's commercial banking product — API Gateway, payment orchestration, client onboarding, and the services that power the client-facing experience.
• Own the end-to-end client onboarding orchestrator: a stateful workflow engine that provisions entities, bank accounts, entitlements, payment rails, limits, and pricing — across sandbox and production environments.
• Drive the design and implementation of the SoFi Exchange Network (SEN) — a real-time, 24/7/365 closed-loop payment network enabling instant settlement between SoFi commercial clients.
• Build enterprise-grade identity, RBAC, and maker/checker approval systems that support complex organizational structures (CFOs, treasury managers, analysts, auditors — each with scoped account access, per-rail permissions, and configurable payment limits).
• Deliver a production-quality sandbox environment that allows institutional clients to integrate and test against realistic simulations of every payment rail.

Lead the Team

• Recruit, mentor, and grow a high-performing engineering team.
• Set technical direction and engineering standards — code quality, system design, observability, incident response.
• Drive execution with well-defined sprints, clear deliverables, and tight feedback loops.
• Create a culture of ownership where engineers think beyond their pull requests — understanding the business impact of every payment that flows through the system.

Drive Cross-Functional Delivery

• Partner directly with Product, Design, Compliance (AML/KYB), Risk, Treasury, and Bank Operations to deliver a product that meets both client needs and regulatory requirements.
• Coordinate across engineering teams at SoFi to integrate Commercial Banking into SoFi's broader banking infrastructure — identity, entitlements, accounts, payments, and core banking systems.
• Influence and shape the end-to-end client experience, working closely with partners across the product and design organizations.
• Own the technical relationship with early clients during onboarding, sandbox integration, and production go-live. You'll be in the room when the first wire clears.
• Define and execute the go-live readiness process: functional validation, security review, ops runbook, monitoring, and formal sign-off across Engineering, Operations, and the client.

Scale It

• Design systems that scale from early clients at launch to hundreds — with the onboarding orchestrator, payment processing, and operational tooling to support that growth.
• Establish the operational workflows that SoFi Ops will use to manage Commercial Banking clients at scale (account views, payment rail dashboards, error resolution, compliance and regulatory workflows).
• Build the billing and revenue infrastructure, including monthly reporting and reconciliation.

What You'll Need:

• 10+ years of software engineering experience, with at least 4 years in engineering management leading teams of software engineers.
• Strong distributed systems skills — you can design services, define API contracts, and reason about consistency, idempotency, and failure modes in complex workflows.
• Strong technical expertise — you can evaluate architecture proposals, engage in design reviews, and hold the team to a high engineering bar. Familiarity with JVM-based stacks (Kotlin or Java, Spring Boot) and modern infrastructure (Kubernetes, AWS/GCP, CI/CD) is a plus.
• Track record of zero-to-one product delivery — you've shipped a new product from concept to production with real users.
• Experience with enterprise identity and access management — RBAC, OAuth2, multi-tenant authorization, and approval workflows.
• Strong cross-functional leadership — you can drive alignment across Product, Design, Compliance, Risk, and Operations without needing a VP to clear the path.
• Excellent communication skills — you'll present to executives, write technical design documents, and explain system tradeoffs to non-technical stakeholders.

Nice to Have:

• Experience building financial systems — payments, ledger, treasury, banking, or fintech where correctness, auditability, and reliability are non-negotiable.
• Experience building real-time payment systems (FedWire, FedNow, RTP, ACH origination) or settlement networks.
• Background in commercial or institutional banking (treasury management, FBO/omnibus accounts, correspondent banking).
• Experience with crypto-adjacent financial infrastructure — custodian banking, exchange settlement, stablecoin operations.
• Familiarity with AML/KYB compliance workflows, sanctions screening (OFAC), and transaction monitoring in a regulated banking environment.
• Experience building developer-facing products — API gateways, developer portals, sandbox environments, webhook infrastructure.

Prior work with workflow orchestration engines (Temporal, Cadence, Step Functions) for long-running stateful processes.

The Role

At SoFi, we’re on a mission to help our members get their money right and become a Top 10 Financial Institution. We are seeking a high-agency, Senior Product Manager to own the vision and roadmap for authentication and safety experiences for our members. 

Your mission is to manage the tension between security and friction when accessing their accounts. Safety often feels annoying to users; your job is to flip that script, making "being safe" feel like a high quality feature rather than a chore. We want our members to feel protected, not locked out. You will own the "Front Door" of the SoFi experience: encompassing authentication, multi-factor authentication, and account recovery, ensuring that access is defended against bad actors while remaining a welcoming experience for our members.

Beyond the point of entry, you will oversee the broader safety journey. This includes designing experiences to manage the member experience during active fraud investigations and securing high-stakes profile changes that are often the first targets in a takeover attempt. You will build systems that identify anomalies and suspicious behavior to prevent account takeovers before they happen. Your products will provide defenses against crypto scams, phishing attacks, and social engineering, ensuring that only the true member is authenticated to access their account, and ensuring members have full awareness of what they’re authorizing during a step-up challenge. Your products will serve as the cornerstone of customer trust, transforming moments of security friction into empathetic, brand-building experiences that protect our members without slowing them down.

What You’ll Do

• Articulate a comprehensive roadmap for the Member Safety domain, aligning with SoFi’s broader objectives and executive-level reporting.
• Harden the "Front Door":  Own authentication, MFA, and account recovery, ensuring that the first point of contact with SoFi is both seamless and secure.
• Build active awareness into risk checkpoints, defending against scams and social engineering attacks to high-risk surface areas such as crypto, by ensuring members know exactly what they are authorizing.
• Guide a vision to improve the member experience during active fraud investigations, reducing fraud-related complaints and maintaining trust during high-stress events.
• Secure Critical Account Updates: Design and implement robust defenses for sensitive profile changes (e.g., contact information or security settings), utilizing step-up challenges to ensure attackers cannot "lock out" legitimate members during an account takeover attempt.
• Partner with Engineering to implement security layers that accurately identify suspicious behavior or potential account takeovers (ATO) without adding friction for legitimate users.
• Champion transparency and security education through products that drive safety awareness, transforming security from a background process into one that offers members agency in the process. 
• Drive cross-functional collaboration with the Fraud Risk Center of Excellence, multiple Product teams,  Design, and Engineering to ensure safety is a cornerstone of every new product surface.
• Collaborative Scope Management: Partner closely with the Fraud Product team to align on a unified defense strategy, maintaining the flexibility to flex across shared domains and take ownership of critical initiatives to support broader team capacity and shifting business needs.

What You’ll Need

• 5+ years of Product Management experience, with a focus on Identity, Safety, Fraud, or Fintech.
• Strong Ownership: A proactive, results-oriented approach to ambiguous, high-stakes environments.
• Technical Fluency: The ability to discuss integrated systems and APIs deeply with engineers.
• Adversarial Empathy: A demonstrated ability to grasp complex user scenarios while anticipating the moves of a malicious actor.
• Customer-First Mindset: A passion for the "UX of Safety" and a commitment to reducing member complaints through better interdiction experiences.
• Exceptional Communication: The proficiency to distill complex fraud or technical issues into clear, actionable product strategies.
• Adaptive Leadership: A low-ego, team-first approach with the ability to operate across different product charters, supporting peer PMs and taking on adjacent work when it’s the best thing for the member and the business.

Nice to Have

• Experience with Auth0, Identity Verification, Passkeys, WebAuthn, or similar identity technologies.

Our mission at Duolingo is to develop the best education in the world and make it universally available. It’s a big mission, and that’s where you come in!

At Duolingo, you’ll join a team that cares about educating our users, experimenting with big ideas, making fact-based decisions, and finding innovative solutions to complex problems. You’ll have limitless learning opportunities and daily collaborations with world-class minds — while doing work that’s both meaningful and fun.

Join our life-changing mission to develop education for our half a billion (and growing!) learners around the world. 

Read our blog to learn more.

About the role

We’re looking for a Senior Community Manager who is equal parts strategist, builder, and hands-on operator. This is a unique opportunity to shape how millions of learners engage with Duolingo, not just today, but for years to come.

You will work hand-in-hand with the Head of Community to craft and build the community function from scratch. You’ll bring creative ideas, help define structure and best practices, and co-create a vision for what a high-impact, high-delight global community looks like at Duolingo.

At the same time, you will own and lead the day-to-day engagement across our community channels. You’ll be the front line of how we show up with learners, moderators, superfans, and ambassadors — cultivating joy, trust, safety, and belonging through every interaction.

You’ll partner closely with Product, Engineering, Marketing, Communications, and Customer Support to bring the community’s voice into the heart of the organization.

🧠  You will...

Own and lead day-to-day community operations

• Manage our core community channels (e.g., Reddit, Discord) and drive daily engagement, conversation quality, and member experience
• Build and maintain strong relationships with moderators, ambassadors, and superfans
• Develop scalable processes, playbooks, and frameworks that uphold safety, trust, delight, and Duolingo’s signature tone
• Monitor community health, sentiment, and emerging risks, identifying insights and opportunities for continuous improvement
• Launch initiatives that grow participation, sentiment, and long-term community value

Own and lead day-to-day community operations

• Manage our core community channels (e.g., Reddit, Discord) and drive daily engagement, conversation quality, and member experience
• Build and maintain strong relationships with moderators, ambassadors, and superfans
• Develop scalable processes, playbooks, and frameworks that uphold safety, trust, delight, and Duolingo’s signature tone
• Monitor community health, sentiment, and emerging risks, identifying insights and opportunities for continuous improvement
• Launch initiatives that grow participation, sentiment, and long-term community value

✅  You have...

• 8+ years of experience in community management for a consumer-facing brand, ideally at scale.
• Proven experience growing and engaging online communities across multiple platforms (Reddit, Slack, Discord, etc.).
• Strong instincts for tone, voice, and the dynamics of internet culture.
• Experience managing moderators, ambassadors, creators, or similar stakeholder groups.
• A data-driven approach to decision-making, with comfort in interpreting qualitative and quantitative signals.
• Excellent communication skills and the ability to collaborate cross-functionally.
• Experience navigating complex community conversations and stewarding online reputation.
• Active Duolingo user.

⭐  Exceptional candidates will have...

• Track record of building community programs of 1M+ members.
• Experience with shifting sentiment, scaling, and building advocates through community programs and tactics.
• Experience with international community management or scaling programs across cultures.
• Excels at both strategic planning and hands-on execution.

Our mission at Duolingo is to develop the best education in the world and make it universally available. It’s a big mission, and that’s where you come in!

At Duolingo, you’ll join a team that cares about educating our users, experimenting with big ideas, making fact-based decisions, and finding innovative solutions to complex problems. You’ll have limitless learning opportunities and daily collaborations with world-class minds — while doing work that’s both meaningful and fun.

Join our life-changing mission to develop education for our half a billion (and growing!) learners around the world. 

Read our blog to learn more.

About the role

We’re looking for a Senior Community Manager who is equal parts strategist, builder, and hands-on operator. This is a unique opportunity to shape how millions of learners engage with Duolingo, not just today, but for years to come.

You will work hand-in-hand with the Head of Community to craft and build the community function from scratch. You’ll bring creative ideas, help define structure and best practices, and co-create a vision for what a high-impact, high-delight global community looks like at Duolingo.

At the same time, you will own and lead the day-to-day engagement across our community channels. You’ll be the front line of how we show up with learners, moderators, superfans, and ambassadors — cultivating joy, trust, safety, and belonging through every interaction.

You’ll partner closely with Product, Engineering, Marketing, Communications, and Customer Support to bring the community’s voice into the heart of the organization.

🧠  You will...

Own and lead day-to-day community operations

• Manage our core community channels (e.g., Reddit, Discord) and drive daily engagement, conversation quality, and member experience
• Build and maintain strong relationships with moderators, ambassadors, and superfans
• Develop scalable processes, playbooks, and frameworks that uphold safety, trust, delight, and Duolingo’s signature tone
• Monitor community health, sentiment, and emerging risks, identifying insights and opportunities for continuous improvement
• Launch initiatives that grow participation, sentiment, and long-term community value

Own and lead day-to-day community operations

• Manage our core community channels (e.g., Reddit, Discord) and drive daily engagement, conversation quality, and member experience
• Build and maintain strong relationships with moderators, ambassadors, and superfans
• Develop scalable processes, playbooks, and frameworks that uphold safety, trust, delight, and Duolingo’s signature tone
• Monitor community health, sentiment, and emerging risks, identifying insights and opportunities for continuous improvement
• Launch initiatives that grow participation, sentiment, and long-term community value

✅  You have...

• 8+ years of experience in community management for a consumer-facing brand, ideally at scale.
• Proven experience growing and engaging online communities across multiple platforms (Reddit, Slack, Discord, etc.).
• Strong instincts for tone, voice, and the dynamics of internet culture.
• Experience managing moderators, ambassadors, creators, or similar stakeholder groups.
• A data-driven approach to decision-making, with comfort in interpreting qualitative and quantitative signals.
• Excellent communication skills and the ability to collaborate cross-functionally.
• Experience navigating complex community conversations and stewarding online reputation.
• Active Duolingo user.

⭐  Exceptional candidates will have...

• Track record of building community programs of 1M+ members.
• Experience with shifting sentiment, scaling, and building advocates through community programs and tactics.
• Experience with international community management or scaling programs across cultures.
• Excels at both strategic planning and hands-on execution.

Our mission at Duolingo is to develop the best education in the world and make it universally available. It’s a big mission, and that’s where you come in!

At Duolingo, you’ll join a team that cares about educating our users, experimenting with big ideas, making fact-based decisions, and finding innovative solutions to complex problems. You’ll have limitless learning opportunities and daily collaborations with world-class minds — while doing work that’s both meaningful and fun.

Join our life-changing mission to develop education for our half a billion (and growing!) learners around the world. 

Read our blog to learn more.

About the role

We’re looking for a Senior Community Manager who is equal parts strategist, builder, and hands-on operator. This is a unique opportunity to shape how millions of learners engage with Duolingo, not just today, but for years to come.

You will work hand-in-hand with the Head of Community to craft and build the community function from scratch. You’ll bring creative ideas, help define structure and best practices, and co-create a vision for what a high-impact, high-delight global community looks like at Duolingo.

At the same time, you will own and lead the day-to-day engagement across our community channels. You’ll be the front line of how we show up with learners, moderators, superfans, and ambassadors — cultivating joy, trust, safety, and belonging through every interaction.

You’ll partner closely with Product, Engineering, Marketing, Communications, and Customer Support to bring the community’s voice into the heart of the organization.

🧠  You will...

Own and lead day-to-day community operations

• Manage our core community channels (e.g., Reddit, Discord) and drive daily engagement, conversation quality, and member experience
• Build and maintain strong relationships with moderators, ambassadors, and superfans
• Develop scalable processes, playbooks, and frameworks that uphold safety, trust, delight, and Duolingo’s signature tone
• Monitor community health, sentiment, and emerging risks, identifying insights and opportunities for continuous improvement
• Launch initiatives that grow participation, sentiment, and long-term community value

Own and lead day-to-day community operations

• Manage our core community channels (e.g., Reddit, Discord) and drive daily engagement, conversation quality, and member experience
• Build and maintain strong relationships with moderators, ambassadors, and superfans
• Develop scalable processes, playbooks, and frameworks that uphold safety, trust, delight, and Duolingo’s signature tone
• Monitor community health, sentiment, and emerging risks, identifying insights and opportunities for continuous improvement
• Launch initiatives that grow participation, sentiment, and long-term community value

✅  You have...

• 8+ years of experience in community management for a consumer-facing brand, ideally at scale.
• Proven experience growing and engaging online communities across multiple platforms (Reddit, Slack, Discord, etc.).
• Strong instincts for tone, voice, and the dynamics of internet culture.
• Experience managing moderators, ambassadors, creators, or similar stakeholder groups.
• A data-driven approach to decision-making, with comfort in interpreting qualitative and quantitative signals.
• Excellent communication skills and the ability to collaborate cross-functionally.
• Experience navigating complex community conversations and stewarding online reputation.
• Active Duolingo user.

⭐  Exceptional candidates will have...

• Track record of building community programs of 1M+ members.
• Experience with shifting sentiment, scaling, and building advocates through community programs and tactics.
• Experience with international community management or scaling programs across cultures.
• Excels at both strategic planning and hands-on execution.

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Role Summary:

The Manager, Process Server Experience & Communications owns the communication systems, education strategy, and engagement programs that shape how ABC Legal's process server network experiences the platform. This role is less about building training content and more about ensuring process servers feel informed, supported, and prepared — through the right message, at the right time, in the right format. 

This role sits within the Process Server Experience pillar and partners closely with the Manager, Process Server Engagement & Retention, as well as the broader Process Server Network teams. 

Reports to: VP, Process Server Network

Key Responsibilities:

• Own the end-to-end communication strategy for process servers, including app updates, policy changes, onboarding touchpoints, and performance-related messaging
• Develop and implement structured communication plans that replace ad hoc outreach, ensuring messaging is clear, timely, and coordinated across teams
• Translate complex operational and compliance information into clear, concise, and actionable messaging for a non-desk workforce
• Design and deliver onboarding and training content tailored for independent contractors, using accessible, flexible formats (e.g., short-form, mobile-friendly content)
• Audit and continuously improve educational content, focusing on what drives real behavior change rather than content volume
• Manage and maintain the knowledge base, ensuring all process server–facing resources are accurate, up to date, and easy to navigate
• Identify and act on operational feedback signals, including support ticket trends, content gaps, and areas of confusion, and translate insights into content or process improvements
• Partner cross-functionally with teams such as Support, Product, and Operations to align messaging, sequence communications, and ensure consistency
• Collaborate with Engagement & Retention partners to support community initiatives through clear, consistent messaging that reinforces tone and brand
• Prepare internal teams for external communications by providing context, messaging guidance, and toolkits to ensure a seamless support experience

Qualifications: 

• Experience managing communications or content programs for a distributed, non-desk audience (gig workers, field technicians, drivers, or similar) 
• Familiarity with CRM or messaging platforms (such as HubSpot or similar tools), including the ability to build and launch basic campaigns
• Strong written communication skills with a clear, conversational, and empathetic tone — able to translate complex information into plain language
• Demonstrated ability to move work forward efficiently, prioritizing progress and iteration over perfection
• Background or exposure to performance support, human-centered design, instructional design, or related fields
  
• Experience coordinating cross-functional communication across multiple stakeholders with competing priorities 
• Comfort with LMS platforms and a willingness to quickly learn new tools 

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance
• Company sponsored Orca Card
• Growth opportunities 

Schedule: Monday through Friday, 8am to 5pm, remote.

Location: Remote from one of the following states: Montana, North Dakota, Kansas, Oklahoma, Iowa, Arkansas, Michigan, Wisconsin, Indiana, Kentucky, North Carolina, South Carolina, Virginia, Louisiana, Mississippi, Alabama, Florida

Salary Range: $54,400 -$64,000

Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance.

ABOUT THIS OPPORTUNITY

onX is seeking a Business Intelligence Analyst with a passion for marketing analytics and a strong ability to translate data into actionable insights. In this role, you will support marketing measurement efforts by analyzing performance, identifying trends, and helping stakeholders make informed decisions.

You will work closely with marketing, product, and analytics partners to deliver high-quality reporting and analysis. This role is expected to operate independently on defined workstreams, contribute to team priorities, and help improve how data is used across the organization.

The ideal candidate is comfortable working with data, curious about uncovering insights, and motivated to improve business outcomes through analysis. They should be able to navigate ambiguity within their scope, communicate clearly with stakeholders, and deliver reliable, high-quality outputs. This person will report to the Business Intelligence Manager.

WHAT YOU'LL DO
^{Essential Job Duties & Functions}

Marketing Measurement Support

• Support the development and application of marketing measurement frameworks (e.g., attribution, incrementality testing) through analysis and execution
• Partner across marketing functions (e.g., brand, growth, lifecycle) to understand campaign objectives, tactics, and measurement needs
• Contribute insights that help evaluate marketing effectiveness across channels
• Partner with senior analysts to refine approaches and improve measurement over time

Top-of-Funnel & Acquisition Analytics

• Partner with brand and digital acquisition teams to support analysis that informs day-to-day decision-making, rather than owning channel performance directly
• Apply a strong understanding of top-of-funnel metrics (e.g., impressions, reach, CTR, CAC, conversion rates) to help stakeholders interpret performance and make informed trade-offs
• Translate business questions from marketing partners into structured analyses, helping clarify what is happening and whyProvide insights on audience behavior, channel dynamics, and funnel progression, enabling marketers to optimize campaigns and investments
• Connect top-of-funnel activity to downstream outcomes (e.g., activation, engagement, conversion), helping teams understand impact without owning execution
• Support testing and learning efforts by helping design analysis, interpret results, and communicate clear takeaways to stakeholders

Collaboration & Execution

• Navigate ambiguous problem spaces by asking the right questions, defining scope, and proposing a clear analytical approach
• Communicate findings clearly to stakeholders, adapting level of detail to the audience
• Share learnings, document work, and contribute to improving team processes and outputs
• Proactively identify trends or opportunities in marketing performance and bring forward insights that inform stakeholder decisions
• Ensure accuracy and reliability of data used in analysis, validating assumptions and investigating discrepancies when they arise
• Develop a strong understanding of underlying data sources and definitions to ensure consistency in reporting and insights
• Look for opportunities to embed AI as a repeatable co-pilot in daily workflows by integrating experimentation into real work, and continuously refining its use with sound judgment and validation.

WHAT YOU’LL BRING

• 3–5 years in marketing analytics, business intelligence, or related field
• Demonstrated ability to deliver insights that support business decisions
• Experience working with stakeholders to answer business questions using data
• Bachelor’s degree in Marketing, Statistics, Data Science, Business, or related field
• Ability to travel bi-annually for multiple days to a corporate office or other onX strategic location, such as a Basecamp. 

ADDED BONUSES

Though not required, we would be thrilled to consider candidates with any of the following:

• Technical Skills: Proficiency in analytics tools such as Tableau, Excel, SQL, Python, or similar. Experience with A/B testing platforms and statistical modeling is a must.
• Analytical skills:Strong quantitative and analytical skills to translate complex data, identify trends, and make data-driven recommendations.
• Communication Skills: Strong written and verbal communication skills with the ability to explain technical concepts to non-technical stakeholders. Enthusiastic collaborator with Finance, Product Management, and  Executive teams
• Marketing Acumen: Experience working with multiple types of marketing data, such as MMP and SKAd Attribution data and models, GA4, Offline/Endemic Marketing Tactics, Market Research and Sentiment, and other organic and non-organic marketing data. Relevant experience building and leveraging marketing frameworks for decision making. 
• Project Management: Advanced organizational skills with the ability to manage large, complex projects and prioritize competing demands.
• Statistical Knowledge: Understanding of statistical techniques for A/B testing, incrementally testing, regression analysis, and forecasting.

THE ONX EXPERIENCE

onX is a distributed company with more than 400 employees across the country. We come together regularly to work in person and stay connected through regional basecamps and a culture that balances individual ownership with deep collaboration.

While we move quickly, we’re not a scrappy start-up. We operate with clear goals, structure, and frameworks that guide how we prioritize and execute. Priorities matter. While they may shift, data shapes how we evolve as our business, products, and the world around us change.

Clear priorities and structure don’t limit ownership - they make it possible. You’ll have the autonomy to define your work and make meaningful decisions within clear strategic boundaries. You’ll partner closely with others to solve complex problems and build solutions that scale across teams and platforms. Along the way, you’ll be supported with feedback, tools, and opportunities to grow your craft as you take on new challenges.

WHERE YOU CAN WORK

onX has created a thriving distributed workforce designed to foster connection, collaboration, and shared experience across several US locations. We have two HQ locations in Bozeman and Missoula, MT and established virtual workforce Basecamps in Austin, TX; Denver, CO; Kalispell, MT; Minneapolis, MN; Portland, OR; Salt Lake City, UT; and Seattle, WA.

HOW YOU’LL BE COMPENSATED

 onX is committed to compensating all employees fairly and equitably for their contributions. For this position, applicants can expect to make between $100,000 and $117,000 upon hire. The pay range will vary based upon experience, skills, certifications, education among other factors as required in the job description. In addition, full-time onX employees are eligible for a grant of common share options with a vesting schedule and an annual bonus of 10% based on company performance.

WHAT WE’RE OFFERING YOU

• Competitive salaries, annual bonuses, equity, and opportunities for growth
• Comprehensive health benefits, including a no-monthly-cost medical plan
• Paid parental leave of 13 weeks for birthing parents and 5 weeks for non-birthing parents
• 401k matching at 100% for the first 3% you save and 50% from 3-5%
• Company-wide outdoor adventures and amazing outdoor industry perks
• Annual “Get Out, Get Active” funds to fuel your active lifestyle
• Flexible time away package that includes PTO, STO, VTO, and paid holidays

PERFORMANCE ESSENTIALS

In this role, success is driven by cognitive abilities such as concentration and problem-solving, essential for our computer-centric tasks. onX will explore reasonable accommodations to ensure that individuals with diverse abilities can fully engage in and contribute to the essential physical and mental functions of the job. If you need assistance or accommodation, please contact us at PC@onxmaps.com. 

Position open until filled. 

#LI-Remote

Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.

Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.

Overview

As a Technical Account Manager (TAM), you will deliver strategic technical guidance and executional support to enterprise and strategic clients throughout their journey with Rithum. You will serve as the technical complement to the Client Success Manager (CSM), working in close partnership to align technical solutions to business objectives, ensure seamless channel implementation, and drive long-term success through platform optimization and scalable technical strategies. This role requires strong project management capabilities, deep product knowledge, and the ability to build trust with both client and internal technical stakeholders.

Responsibilities

• Serve as a consistent weekly touchpoint for the client, managing day-to-day business-as-usual (BAU) activities and ensuring timely execution through personal ownership, internal collaboration, and effective use of available resources.
• Develop and oversee channel implementation strategies that align with channel technical requirements and Rithum's platform capabilities.
• Drive tactical execution strategies across the Rithum platform, including operational workflows and commercial levers such as repricing, promotional planning, and algorithmic optimization to enhance visibility and maximize revenue conversion.
• Conduct technical reviews, identifying areas for optimization and offering forward-looking recommendations aligned to client goals.
• Act as a trusted technical advisor, helping clients overcome obstacles and achieve value realization through effective use of Rithum’s solutions.
• Own the resolution of complex technical issues in collaboration with Product, Engineering, and Client Success Enginering teams.
• Bridge communication between client technical teams and Rithum’s internal teams to ensure mutual understanding and streamlined execution.
• Support technical roadmap planning, feature adoption, and product feedback loops with strategic clients.
• Maintain deep knowledge of platform functionality, data flows, and emerging capabilities.

Qualifications 

Minimum Qualifications  

• 2+ years of experience in technical account management, implementation, solutions engineering, or e-commerce within a B2B SaaS environment, or in a marketplace role with a brand or retailer.
• Proven experience supporting enterprise or strategic clients with technical onboarding, platform integration, and ongoing optimization.
• Strong proficiency using Excel
• Foundational understanding of channel requirements, data mapping, and feed architecture.
• Demonstrated ability to manage technical projects and communicate effectively with technical and non-technical stakeholders.
• Demonstrated proficiency with Microsoft Copilot and comfort leveraging AI‑driven tools within daily workflows, with an ongoing interest in emerging technologies.
• Proficiency in platforms such as Salesforce, JIRA, or similar workflow/project tracking tools.
• Excellent problem-solving skills, with a focus on root cause analysis and resolution.
• Strong verbal and written communication skills.

Preferred Qualifications 

• Bachelor's degree in business, engineering, computer science or related technical field.
• 3+ years in technical account management, solution engineering, or implementation roles.
• eCommerce or product data platform experience.
• Experience working in cross-functional teams and navigating complex stakeholder environments.
• Familiarity with SaaS deployment models and scalable system design.
• Experience working with enterprise or strategic clients in eCommerce or retail technology.

Travel Required

Up to 10%

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What it’s like to work at Rithum 

When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.

As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.

At Rithum you will:

• Partner with the leading brands and retailers.
• Connect with passionate professionals who will help support your goals.
• Participate in an inclusive, welcoming work atmosphere.
• Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
• Receive industry-competitive compensation and total rewards benefits.

We believe in transparency and fairness in our compensation practices.

For this position, the expected base pay range is: $60,000-$100,000 per year. 

This range represents the base pay for the role across all U.S. locations and is determined based on market data, internal equity, and experience. Final compensation may vary depending on geographic location, skills, and relevant experience.In addition to base pay, we offer a discretionary bonus for non-sales roles, a comprehensive benefits package, and, where applicable, sales incentives.

For this position, the expected discretionary bonus is 10% of the annual base salary.

 Benefits 

• Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1
• A 6% 401(k) match
• Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days
• 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave
• Accident, critical illness, and hospital indemnity insurance
• Pet insurance
• Legal assistance and identity theft insurance plans
• Life insurance 2x salary
• Access to the Calm app and the Employee Assistance Program
• $65/month Remote work stipend for internet
• Culture and team-building activities
• Tuition assistance
• Career development opportunities
• Charitable contribution match up to $250 per year

Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.

We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.

At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. 

Our unique data and solutions empower over 6,000 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical and good people.

We’re looking for a Strategic Sales Manager to expand Similarweb’s footprint by deepening and growing some of our most valuable global accounts. This role reports directly to our Vice President, Strategic Sales & Account Management.

Why this role matters

Similarweb’s digital intelligence platform powers thousands of organizations worldwide — and we’re still only scratching the surface of our total addressable market. As a Strategic Sales Manager, you’ll own the full sales cycle and nurture high-stakes relationships across a portfolio of Fortune 500 and other top-tier enterprises.

With a market-leading product, strong brand momentum, and a highly supportive team, you’ll be positioned to consistently exceed quota and make a measurable impact on company revenue.

What You’ll Be Doing

• Build and execute a long-term vision for strategic pipeline generation, with a clear plan to drive sustained net-new growth
• Consistently deliver against revenue targets, contributing to meaningful year-over-year growth across your territory
• Develop and operationalize account strategies that generate a qualified pipeline, accelerate deal velocity, and produce predictable, repeatable bookings
• Identify and engage senior decision-makers within target accounts, expanding your network across director, VP, and C-suite stakeholders
• Lead the full sales cycle—from early discovery and tailored value conversations to complex negotiations and final close
• Leverage Similarweb’s partner ecosystem to uncover new opportunities, strengthen your position in active deals, and expand into untapped accounts
• Collaborate cross-functionally with SDRs, Solutions Consultants, Customer Success, and Partner teams to drive alignment and maximize impact
• Champion a value-based sales approach, bringing a strong, insight-driven point of view to every customer interaction
• Travel as needed to cultivate relationships, advance opportunities, and deepen engagement with key prospects

What You’ll Bring

• 10+ years of success selling sophisticated, enterprise SaaS solutions into large, complex organizations
• Advantageous to have experience with Large Language Models (LLM)
• Demonstrated ability to create demand and influence C-level leaders, articulating strategic value with clarity and confidence
• Expertise in navigating multi-threaded, complex sales cycles with diverse technical and business stakeholders
• Proven experience selling to and building partnerships within the C-suite, establishing trust and executive alignment
• Strong background in selling in partnership with GSIs, channel partners, and broader partner ecosystems
• Exceptional communication and presentation skills, with the ability to tailor messaging to any level of audience
• A balance of self-drive and humility, thriving in collaborative environments while taking ownership of outcomes
• Familiarity with structured sales methodologies such as MEDDICC, Challenger, or Sandler 

*All Similarweb offices work in a hybrid model, so you can enjoy the flexibility of working from home with the benefits of building face to face connections with fellow Similarwebbers.*

The base salary range for this position in San Francisco is $125,000 to $175,000 + benefits including: medical, dental and vision insurance, 401K plan, potential equity, employee stock purchase plan and paid sick and parental leave.

In addition, this position is eligible to participate in the company’s sales incentive plan, with a maximum target OTE of up to $350,000, depending upon the final terms of employment and achievement of established targets. 

Individual compensation is based upon a number of factors, including qualifications and relevant experience.

The base salary range above is for the Greater Seattle area, and could vary for candidates in other locations.

About the Strategic Sales team

The talented sales people in our Strategic Sales Division get to have a direct impact on the business strategy of some of the biggest brands in the world.

This division is part of our rapidly growing GTM organization at Similarweb, where there are an unlimited number of growth opportunities as we continue to expand into new markets, verticals and territories.

But don’t take our word for it. Watch this short video to hear from our sales managers themselves! https://www.youtube.com/watch?v=12HZrLanowA

Why you’ll love being a Similarwebber:

You’ll actually love the product you work with: Our customers aren’t our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said “the product.” Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world.

You’ll find a home for your big ideas:  We encourage an open dialogue and empower employees to bring their ideas to the table. You’ll find the resources you need to take initiative and create meaningful change within the organization. 

We offer competitive perks & benefits: We take your well-being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours.

You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it’s Career Week, personalized coaching, or our ongoing learning solutions, you’ll find all the tools and opportunities you need to develop your career right here.

Diversity isn’t just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. We believe our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day.

Please note: We’re unable to sponsor employment visas at this time.

#LI-SS #LI-Remote

ABOUT THIS OPPORTUNITY

onX is seeking a Senior Integrated Campaign Producer to drive operational excellence across high-impact, cross-functional marketing campaigns. This role sits at the intersection of multiple cross-functional Marketing, Brand, and Vertical (Hunt, Offroad, Fish, etc.) teams, enabling campaign owners to focus on strategy by building systems and processes that set campaigns up for success. This role will report to the Senior Marketing Strategic Operations Manager.

Operating Model: You will serve as the operational hub across Marketing, Brand, and Vertical teams—ensuring alignment, clarity, and momentum across all campaign stakeholders. You’ll establish standardized processes while leading project management for Tier 1 campaigns across all teams, setting them up for success before transitioning project management and execution to campaign owners and creative production. You will create a consistent and repeatable operating rhythm that enables teams to execute efficiently at scale.

This role will also drive end-to-end project management for all Brand Team-led campaigns, inclusive of creative production and execution.

This role is ideal for a systems-minded operator and builder who thrives on bringing structure and process to ambiguity, improving how teams work, and delivering impact without a predefined playbook.

WHAT YOU'LL DO

As a Senior Integrated Campaign Producer, your essential job duties and responsibilities will be split into several distinct buckets of work: 

Vertical Campaign Enablement & Process Standardization

• Build and reinforce scalable, repeatable processes for Tier 1 campaigns across all Verticals,  balancing consistency with flexibility
• Partner with Vertical teams early to define timelines, stakeholder engagement, and briefing requirements within a standardized framework
• Create seamless transition of executional ownership to the Creative Producer and Vertical stakeholders post-brief, maintaining alignment without owning day-to-day execution or retrospectives
• Improve and connect workflows across Brand, Creative, and Vertical teams to increase efficiency and reduce friction

Brand Team Campaign Management and Planning 

• Serve as the primary project manager for Brand team-led campaigns, leading end-to-end project management–from planning through creative execution, launch, and retrospective–while ensuring timelines, workflows, stakeholder alignment, and deliverables are clearly defined and executed
• Drive alignment across Brand, Creative, and Vertical teams and external partners to ensure timely and effective inputs, decisions, and handoffs
• Help identify when to outsource creative work, and help procure and manage external resources
• Manage Brand creative requests from other departments (e.g., HR) via the Brand requests Asana board
• Facilitate retrospectives for Tier 1 campaigns and translate insights into actionable improvements
• Support Annual and Quarterly Brand planning in partnership with Brand leadership, identifying risks, dependencies, resourcing constraints, and opportunities and helping translate strategic priorities into clear, executable plans

Tools, Technology & AI Enablement

• Partner with Brand, Verticals, Creative, and other teams to manage and optimize project management tools and technologies that support campaign execution
• Leverage AI to improve project management and marketing operations, including:
• AI-assisted brief writing and review
• Workflow automations that reduce manual work
• Exploring innovative applications of AI to increase efficiency, speed, and quality of execution
• Regularly bringing recommendations, education, and best practices into our workflows

Cross-Functional Collaboration

• Develop systems that integrate video project management into broader campaign workflows in order to scale our full suite of Creative operations
• Act as the operational hub across across teams, driving alignment, clarity, and execution across stakeholders
• Partner closely with Marketing, Strategic Operations, and Creative Production to improve workflows
• Build strong cross-functional relationships and influence without direct authority to move work forward
• Identify and lead new opportunities for process improvements as teams and needs evolve

WHAT YOU’LL BRING

• Eight (8) or more years of project management or strategic operations experience is required
• Proven experience managing complex, cross-functional marketing campaigns from a project management or operational lens
• Experience building or scaling processes across multiple teams or business units
• Experience building and evolving processes in ambiguous or “greenfield” environments without a defined playbook
• Strong project management skills, including timeline creation, stakeholder management, and workflow optimization
• Exceptional written and verbal communication skills in fast-paced environments
• Demonstrated ability to balance big-picture thinking with attention to detail
• Experience with and enthusiasm for using AI and emerging technologies for project management and/or Marketing operations, with a proactive, experimental mindset
• Proven ability to influence cross-functional stakeholders without direct authority
• Experience working across multiple teams and priorities with frequent context switching
• A shared passion for and ability to demonstrate onX’s Company Values.
• Permanent US work authorization is a condition of employment with onX.
• Ability to travel quarterly for multiple days to a corporate office or other onX strategic location, such as a Basecamp. 

ADDED BONUSES

Though not required, we would be thrilled to consider candidates with any of the following:

• Bachelor’s degree in Communications, Marketing, Business, or related field or equivalent experience 
• Experience in a matrixed or cross-functional marketing organization
• Familiarity with creative production workflows (video, design, content)
• Experience with Asana as a project management tool
• Experience with Figma as a tool for design and virtual collaboration  

THE ONX EXPERIENCE

onX is a distributed company with more than 400 employees across the country. We come together regularly to work in person and stay connected through regional basecamps and a culture that balances individual ownership with deep collaboration.

While we move quickly, we’re not a scrappy start-up. We operate with clear goals, structure, and frameworks that guide how we prioritize and execute. Priorities matter. While they may shift, data shapes how we evolve as our business, products, and the world around us change.

Clear priorities and structure don’t limit ownership - they make it possible. You’ll have the autonomy to define your work and make meaningful decisions within clear strategic boundaries. You’ll partner closely with others to solve complex problems and build solutions that scale across teams and platforms. Along the way, you’ll be supported with feedback, tools, and opportunities to grow your craft as you take on new challenges.

WHERE YOU CAN WORK

onX has created a thriving distributed workforce designed to foster connection, collaboration, and shared experience across several US locations. We have two HQ locations in Bozeman and Missoula, MT and established virtual workforce Basecamps in Austin, TX; Denver, CO; Kalispell, MT; Minneapolis, MN; Portland, OR; Salt Lake City, UT; and Seattle, WA.

This position has a preference for Montana-based candidates; strongly qualified candidates will be considered in other Basecamp locations. 

HOW YOU’LL BE COMPENSATED

 onX is committed to compensating all employees fairly and equitably for their contributions. For this position, applicants can expect to make between $119,000 and $140,000 upon hire. The pay range will vary based upon experience, skills, certifications, education among other factors as required in the job description. In addition, full-time onX employees are eligible for a grant of common share options with a vesting schedule and an annual bonus of 10% based on company performance.

WHAT WE’RE OFFERING YOU

• Competitive salaries, opportunity for annual bonuses, equity, and opportunities for growth
• Comprehensive health benefits, including a no-monthly-cost medical plan
• Paid parental leave of 13 weeks for birthing parents and 5 weeks for non-birthing parents
• 401k matching at 100% for the first 3% you save and 50% from 3-5%
• Company-wide outdoor adventures and amazing outdoor industry perks
• Annual “Get Out, Get Active” funds to fuel your active lifestyle
• Flexible time away package that includes PTO, STO, VTO, and paid holidays

PERFORMANCE ESSENTIALS

In this role, success is driven by cognitive abilities such as concentration and problem-solving, essential for our computer-centric tasks. onX will explore reasonable accommodations to ensure that individuals with diverse abilities can fully engage in and contribute to the essential physical and mental functions of the job. If you need assistance or accommodation, please contact us at PC@onxmaps.com. 

Position open until filled. 

#LI-Remote

Position Overview:

Join the Bearforce as a strategic eCommerce Insights & Analytics Manager, where you’ll turn data into meaningful action. You'll bring your curiosity and analytical expertise to compose scalable processes, build impactful tools, and uncover insights that drive more hard-working decision-making. You’ll play a key part in crafting data-driven strategies, influencing business outcomes, and elevating how eCommerce performance is understood across the organization.

If you’re someone who thinks big, takes ownership, collaborates to win, and is motivated to make a tangible impact, we’d love to connect with you.

What You'll Do

• Design and create reports that provide a comprehensive view of eCommerce and performance marketing business.
• Build scalable, repeatable reporting processes to provide the team with daily, weekly, monthly, and quarterly business metrics.
• Clearly communicate data and insights in a concise and decision-impacting manner through visualizations, presentations, and written reports at all levels of the organization
• Conduct in-depth data analysis, including segmentation, consumer profiling, and trend forecasting.
• Serve as the company wide leader on web and experience analytics, customer data segmentation and marketing intelligence.
• Collaborate with cross-functional teams including marketing, commercial, IT, and finance to analyze and interpret data for strategic decision-making.
• Provide data-driven recommendations to improve eCommerce results, optimize channel-level activities and customer experience, and support the development of broader eCommerce strategies.
• Stay updated on industry trends and guidelines to improve the quality and relevance of reporting.

Who You Are:

• Highly diligent with the ability to extract insights from large and complex datasets.
• Strong communicator with the ability to present complex data in a clear and concise manner.
• eCommerce expert who can identify key issues impacting business decisions and use data to inform acquisition, conversion, and retention activities.
• Self-starter with the ability to own and lead multiple projects to completion with minimal direction.
• Thrive in a dynamic, fast-paced environment.
• 7+ years of experience working in an eCommerce experience/direct-to-consumer environment.
• 3+ years of business intelligence experience; strong analytical skills and demonstrated expertise building dashboards, reports, and analyses by synthesizing data from multiple sources.
• Bachelor’s Degree or equivalent experience in a quantitative field such as Mathematics, Statistics, Engineering, Computer Science, or a related field.
• Deep experience with Google Analytics 4 and data visualization/analysis tools such as Microsoft Excel, Tableau, or Power BI; Shopify+ experience preferred.

Stanley 1913 is committed to a diverse and inclusive work environment. Stanley 1913 is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please reach out to recruiting@stanley1913.com. 

Stanley 1913 is a total rewards company, which includes rewards beyond base salary. At Stanley 1913, full-time employees are eligible for an annual bonus, based on company and individual results. In addition, we offer a variety of employee benefits, personalized time off, 14-Paid holidays, dental, vision, 401(k), and much more.

• The Director/ Senior Director of Product Management, Life Sciences Industry is responsible for leading the strategy and execution of the company's Life Sciences product portfolio. This role requires a deep understanding of the market, customer needs, and competitive landscape, as well as the ability to lead cross-functional teams in developing and launching innovative products that meet business objectives and drive growth.

• Lead the product management strategy and execution for the company's Life sciences product portfolio
• Define and prioritize product requirements based on market and customer needs, and work closely with cross-functional teams to deliver innovative products that meet business objectives and drive growth
• Collaborate with sales and marketing teams to develop go-to-market strategies and ensure successful product launches
• Develop and maintain a deep understanding of market trends, challenges, and opportunities, and make recommendations for new product development and enhancements to existing products
• Lead and manage a team of product managers and collaborate with other cross-functional teams, including engineering, design, and quality assurance, to ensure successful product development and launch
• Monitor and analyze market trends and competitive landscape to inform product development and strategy
• Manage product roadmap and prioritize product features and enhancements based on customer feedback, market trends, and business objectives
• Ensure that all products meet quality standards and customer expectations
• Provide leadership and guidance to cross-functional teams to ensure successful execution of product development projects
• Establish and maintain relationships with key customers, industry experts, and thought leaders to inform product strategy and stay up-to-date on industry trends and best practices.

• Bachelor's or Master's degree in Business, Marketing, Engineering, or related field
• 10+ years of experience in product management or related roles in the Life Sciences industry
• Strong knowledge of market trends, challenges, and opportunities in Life Sciences
• Proven track record of developing and launching successful products in the Life Sciences industry
• Demonstrated experience in leading and managing cross-functional teams
• Excellent communication, leadership, and collaboration skills, with the ability to influence stakeholders at all levels
• Strong problem-solving and analytical skills, with the ability to identify and solve complex business problems
• Ability to manage multiple projects simultaneously and deliver results on time and within budget
• Familiarity with agile development methodologies
• Understanding of digital marketing and e-commerce best practices
• Experience with brand management and development

Pay Range (Base Pay):   $210,000 - $380,000

Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission. 

Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).

Retirement Benefits: 401(k) plan

Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.

Paid Holidays: Talkdesk offers 14 paid holidays each year. 

Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.

Method of Application: Apply online.

Application Window: The application window is expected to close at least 7 days from the posting date. The application was posted on 03/17/2026.

Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.

All questions or concerns about this posting should be directed to the Talent team at Talent@talkdesk.com.

Job Summary:

• The Senior Director of Product Management, Digital Applications is responsible for leading the strategy and execution of the company's Digital product portfolio. This role requires a deep understanding of the market, customer needs, and competitive landscape, as well as the ability to lead cross-functional teams in developing and launching innovative products that meet business objectives and drive growth.

Duties and Responsibilities:

• Lead the product management strategy and execution for the company's Digital technologies and applications product portfolio
• Define and prioritize product requirements based on market and customer needs, and work closely with cross-functional teams to deliver innovative products that meet business objectives and drive growth
• Collaborate with sales and marketing teams to develop go-to-market strategies and ensure successful product launches
• Develop and maintain a deep understanding of market trends, challenges, and opportunities, and make recommendations for new product development and enhancements to existing products
• Lead and manage a team of product managers and collaborate with other cross-functional teams, including engineering, design, and quality assurance, to ensure successful product development and launch
• Monitor and analyze market trends and competitive landscape to inform product development and strategy
• Manage product roadmap and prioritize product features and enhancements based on customer feedback, market trends, and business objectives
• Ensure that all products meet quality standards and customer expectations
• Provide leadership and guidance to cross-functional teams to ensure successful execution of product development projects
• Establish and maintain relationships with key customers, industry experts, and thought leaders to inform product strategy and stay up-to-date on industry trends and best practices.

Qualifications:

• Bachelor's or Master's degree in Business, Marketing, Engineering, or related field
• 10+ years of experience in product management or related roles in the industry
• Strong knowledge of market trends, challenges, and opportunities
• Proven track record of developing and launching successful products in the industry
• Demonstrated experience in leading and managing cross-functional teams
• Excellent communication, leadership, and collaboration skills, with the ability to influence stakeholders at all levels
• Strong problem-solving and analytical skills, with the ability to identify and solve complex business problems
• Ability to manage multiple projects simultaneously and deliver results on time and within budget
• Familiarity with agile development methodologies
• Understanding of digital marketing and e-commerce best practices
• Experience with brand management and development
  
  

Pay Range (Base Pay): $210,000 - $353,500

Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission. 

Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).

Retirement Benefits: 401(k) plan

Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.

Paid Holidays: Talkdesk offers 14 paid holidays each year. 

Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.

Method of Application: Apply online.

Application Window: The application window is expected to close at least 10 days from the posting date. The application was posted on 03/19/2026.

Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.

All questions or concerns about this posting should be directed to the Talent team at Talent@talkdesk.com.

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Role Summary:

The Manager, Process Server Experience & Communications owns the communication systems, education strategy, and engagement programs that shape how ABC Legal's process server network experiences the platform. This role is less about building training content and more about ensuring process servers feel informed, supported, and prepared — through the right message, at the right time, in the right format. 

This role sits within the Process Server Experience pillar and partners closely with the Manager, Process Server Engagement & Retention, as well as the broader Process Server Network teams. 

Reports to: VP, Process Server Network

Key Responsibilities:

• Own the end-to-end communication strategy for process servers, including app updates, policy changes, onboarding touchpoints, and performance-related messaging
• Develop and implement structured communication plans that replace ad hoc outreach, ensuring messaging is clear, timely, and coordinated across teams
• Translate complex operational and compliance information into clear, concise, and actionable messaging for a non-desk workforce
• Design and deliver onboarding and training content tailored for independent contractors, using accessible, flexible formats (e.g., short-form, mobile-friendly content)
• Audit and continuously improve educational content, focusing on what drives real behavior change rather than content volume
• Manage and maintain the knowledge base, ensuring all process server–facing resources are accurate, up to date, and easy to navigate
• Identify and act on operational feedback signals, including support ticket trends, content gaps, and areas of confusion, and translate insights into content or process improvements
• Partner cross-functionally with teams such as Support, Product, and Operations to align messaging, sequence communications, and ensure consistency
• Collaborate with Engagement & Retention partners to support community initiatives through clear, consistent messaging that reinforces tone and brand
• Prepare internal teams for external communications by providing context, messaging guidance, and toolkits to ensure a seamless support experience

Qualifications: 

• Experience managing communications or content programs for a distributed, non-desk audience (gig workers, field technicians, drivers, or similar) 
• Familiarity with CRM or messaging platforms (such as HubSpot or similar tools), including the ability to build and launch basic campaigns
• Strong written communication skills with a clear, conversational, and empathetic tone — able to translate complex information into plain language
• Demonstrated ability to move work forward efficiently, prioritizing progress and iteration over perfection
• Background or exposure to performance support, human-centered design, instructional design, or related fields
  
• Experience coordinating cross-functional communication across multiple stakeholders with competing priorities 
• Comfort with LMS platforms and a willingness to quickly learn new tools 

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance
• Company sponsored Orca Card
• Growth opportunities 

Schedule: Monday through Friday, 8am to 5pm, hybrid at our Seattle HQ Office 

Salary Range: $68,000 -$80,000

Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance.

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Role Summary:

The Manager, Process Server Experience & Communications owns the communication systems, education strategy, and engagement programs that shape how ABC Legal's process server network experiences the platform. This role is less about building training content and more about ensuring process servers feel informed, supported, and prepared — through the right message, at the right time, in the right format. 

This role sits within the Process Server Experience pillar and partners closely with the Manager, Process Server Engagement & Retention, as well as the broader Process Server Network teams. 

Reports to: VP, Process Server Network

Key Responsibilities:

• Own the end-to-end communication strategy for process servers, including app updates, policy changes, onboarding touchpoints, and performance-related messaging
• Develop and implement structured communication plans that replace ad hoc outreach, ensuring messaging is clear, timely, and coordinated across teams
• Translate complex operational and compliance information into clear, concise, and actionable messaging for a non-desk workforce
• Design and deliver onboarding and training content tailored for independent contractors, using accessible, flexible formats (e.g., short-form, mobile-friendly content)
• Audit and continuously improve educational content, focusing on what drives real behavior change rather than content volume
• Manage and maintain the knowledge base, ensuring all process server–facing resources are accurate, up to date, and easy to navigate
• Identify and act on operational feedback signals, including support ticket trends, content gaps, and areas of confusion, and translate insights into content or process improvements
• Partner cross-functionally with teams such as Support, Product, and Operations to align messaging, sequence communications, and ensure consistency
• Collaborate with Engagement & Retention partners to support community initiatives through clear, consistent messaging that reinforces tone and brand
• Prepare internal teams for external communications by providing context, messaging guidance, and toolkits to ensure a seamless support experience

Qualifications: 

• Experience managing communications or content programs for a distributed, non-desk audience (gig workers, field technicians, drivers, or similar) 
• Familiarity with CRM or messaging platforms (such as HubSpot or similar tools), including the ability to build and launch basic campaigns
• Strong written communication skills with a clear, conversational, and empathetic tone — able to translate complex information into plain language
• Demonstrated ability to move work forward efficiently, prioritizing progress and iteration over perfection
• Background or exposure to performance support, human-centered design, instructional design, or related fields
  
• Experience coordinating cross-functional communication across multiple stakeholders with competing priorities 
• Comfort with LMS platforms and a willingness to quickly learn new tools 

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance
• Company sponsored Orca Card
• Growth opportunities 

Schedule: Monday through Friday, 8am to 5pm, remote.

Location: Remote from one of the following states: Montana, North Dakota, Kansas, Oklahoma, Iowa, Arkansas, Michigan, Wisconsin, Indiana, Kentucky, North Carolina, South Carolina, Virginia, Louisiana, Mississippi, Alabama, Florida

Salary Range: $54,400 -$64,000

Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance.

Marketing at Brex

Marketing tells the story of Brex to the world. From acquisition to activation, we translate product value into business results. Our team spans Revenue, Product, and Brand Marketing, and works closely with nearly every function at Brex. We move fast, experiment often, and think deeply about customer behavior. If you want your creativity to drive growth and shape perception, this is the place.

What you’ll do

The Brex Marketing team is looking for an experienced Senior Marketing Operations Manager to architect and optimize our B2B sales-led and channel-driven GTM engine. This role will define and maintain the systems, processes, and operational rigor that align Marketing, SDR, Sales, and Partner teams.

We are looking for someone who is eager to design the future-state GTM tech stack—modernizing how leads flow, how insights are generated, and how operational workloads become more efficient through automation, AI, and agentic workflows. This person will champion operational excellence by improving lead management, automating revenue processes, increasing funnel velocity, and enabling more efficient cross-functional alignment.

Where you’ll work

This role will be based in our New York City office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of two coordinated days in the office per week, Wednesday and Thursday. Starting February 2, 2026, we will require three days per week in office - Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

• Own and evolve the GTM systems architecture, ensuring Salesforce, Marketo, LeanData, ZoomInfo, Qualified, Outreach, and Clay.io work together as a best-in-class, integrated ecosystem.
• Lead the design, governance, and optimization of data orchestration workflows using LeanData, including routing, prioritization, handoffs, and conversion logic across Marketing, SDR, and Sales teams.
• Design and execute a future-state operational roadmap focused on scaling B2B demand generation, ABM, and partner-led growth through automation, improved data flows, and AI-powered insights.
• Build automated lifecycle processes for lead scoring, enrichment, qualification, and cross-functional handoffs using LeanData, Zapier, Clay, Segment, and AI agents.
• Enhance sales productivity by implementing agentic workflows (e.g., automated follow-ups, enrichment workflows, SDR assistance tools) in Outreach and Salesforce.
• Manage data governance across Salesforce, Marketo, and Segment, ensuring reliable attribution, reporting, and pipeline visibility.
• Create AI-informed dashboards and reporting on pipeline performance, lead velocity, conversion, campaign effectiveness, and partner impact.
• Partner with RevOps, Sales Systems, and Engineering to operationalize cross-functional processes that reduce manual work and improve efficiency.
• Support partner/VAR motions through automated attribution, routing rules, partner engagement workflows, and integrated co-marketing processes.
• Continuously evaluate new tools, AI capabilities, and operational improvements that elevate our GTM infrastructure.

Requirements

• 4+ years in Marketing Operations or Revenue Operations supporting B2B sales-led funnels.
• Hands-on experience administering Marketo, Salesforce, and LeanData.
• Deep expertise with lead routing, lead-to-account matching, and data orchestration workflows using LeanData or similar workflow automation tools.
• Proven ability to design automated workflows, operational processes, and scalable cross-system integrations.
• Experience using AI-driven tools or agentic workflows to automate SDR tasks, enrich lead data, or accelerate GTM execution.
• Strong analytical, system design, and documentation skills; able to translate business needs into scalable technical workflows.
• Experience collaborating with Sales, SDR, RevOps, and System/Engineering teams.

Bonus Points

• Experience in FinTech or enterprise B2B SaaS environments.
• Familiarity with conversational marketing/ABM platforms like Qualified.
• Experience with tools like LeanData and Outreach in support of lead routing and SDR/BDR workflows.
• Experience with paid funnel operations is a plus (Google Ads, LinkedIn Ads, etc.).
• Understanding of partner/VAR operational workflows and partner attribution logic.
• Ability to design scalable integrations using tools like Segment, Zapier, or Workato-style platforms.

Compensation

The expected salary range for this role is $134,696 - $168,370.  However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Marketing at Brex

Marketing tells the story of Brex to the world. From acquisition to activation, we translate product value into business results. Our team spans Revenue, Product, and Brand Marketing, and works closely with nearly every function at Brex. We move fast, experiment often, and think deeply about customer behavior. If you want your creativity to drive growth and shape perception, this is the place.

What you’ll do

The Brex Marketing team is looking for an experienced Senior Marketing Operations Manager to architect and optimize our B2B sales-led and channel-driven GTM engine. This role will define and maintain the systems, processes, and operational rigor that align Marketing, SDR, Sales, and Partner teams.

We are looking for someone who is eager to design the future-state GTM tech stack—modernizing how leads flow, how insights are generated, and how operational workloads become more efficient through automation, AI, and agentic workflows. This person will champion operational excellence by improving lead management, automating revenue processes, increasing funnel velocity, and enabling more efficient cross-functional alignment.

Where you’ll work

This role will be based in our Seattle office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of two coordinated days in the office per week, Wednesday and Thursday. Starting February 2, 2026, we will require three days per week in office - Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

• Own and evolve the GTM systems architecture, ensuring Salesforce, Marketo, LeanData, ZoomInfo, Qualified, Outreach, and Clay.io work together as a best-in-class, integrated ecosystem.
• Lead the design, governance, and optimization of data orchestration workflows using LeanData, including routing, prioritization, handoffs, and conversion logic across Marketing, SDR, and Sales teams.
• Design and execute a future-state operational roadmap focused on scaling B2B demand generation, ABM, and partner-led growth through automation, improved data flows, and AI-powered insights.
• Build automated lifecycle processes for lead scoring, enrichment, qualification, and cross-functional handoffs using LeanData, Zapier, Clay, Segment, and AI agents.
• Enhance sales productivity by implementing agentic workflows (e.g., automated follow-ups, enrichment workflows, SDR assistance tools) in Outreach and Salesforce.
• Manage data governance across Salesforce, Marketo, and Segment, ensuring reliable attribution, reporting, and pipeline visibility.
• Create AI-informed dashboards and reporting on pipeline performance, lead velocity, conversion, campaign effectiveness, and partner impact.
• Partner with RevOps, Sales Systems, and Engineering to operationalize cross-functional processes that reduce manual work and improve efficiency.
• Support partner/VAR motions through automated attribution, routing rules, partner engagement workflows, and integrated co-marketing processes.
• Continuously evaluate new tools, AI capabilities, and operational improvements that elevate our GTM infrastructure.

Requirements

• 4+ years in Marketing Operations or Revenue Operations supporting B2B sales-led funnels.
• Hands-on experience administering Marketo, Salesforce, and LeanData.
• Deep expertise with lead routing, lead-to-account matching, and data orchestration workflows using LeanData or similar workflow automation tools.
• Proven ability to design automated workflows, operational processes, and scalable cross-system integrations.
• Experience using AI-driven tools or agentic workflows to automate SDR tasks, enrich lead data, or accelerate GTM execution.
• Strong analytical, system design, and documentation skills; able to translate business needs into scalable technical workflows.
• Experience collaborating with Sales, SDR, RevOps, and System/Engineering teams.

Bonus Points

• Experience in FinTech or enterprise B2B SaaS environments.
• Familiarity with conversational marketing/ABM platforms like Qualified.
• Experience with tools like LeanData and Outreach in support of lead routing and SDR/BDR workflows.
• Experience with paid funnel operations is a plus (Google Ads, LinkedIn Ads, etc.).
• Understanding of partner/VAR operational workflows and partner attribution logic.
• Ability to design scalable integrations using tools like Segment, Zapier, or Workato-style platforms.

Compensation

The expected salary range for this role is $134,696 - $168,370.  However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Marketing at Brex

Marketing tells the story of Brex to the world. From acquisition to activation, we translate product value into business results. Our team spans Revenue, Product, and Brand Marketing, and works closely with nearly every function at Brex. We move fast, experiment often, and think deeply about customer behavior. If you want your creativity to drive growth and shape perception, this is the place.

What you’ll do

The Brex Marketing team is looking for an experienced Senior Marketing Operations Manager to architect and optimize our B2B sales-led and channel-driven GTM engine. This role will define and maintain the systems, processes, and operational rigor that align Marketing, SDR, Sales, and Partner teams.

We are looking for someone who is eager to design the future-state GTM tech stack—modernizing how leads flow, how insights are generated, and how operational workloads become more efficient through automation, AI, and agentic workflows. This person will champion operational excellence by improving lead management, automating revenue processes, increasing funnel velocity, and enabling more efficient cross-functional alignment.

Where you’ll work

This role will be based in our San Francisco office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of two coordinated days in the office per week, Wednesday and Thursday. Starting February 2, 2026, we will require three days per week in office - Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

• Own and evolve the GTM systems architecture, ensuring Salesforce, Marketo, LeanData, ZoomInfo, Qualified, Outreach, and Clay.io work together as a best-in-class, integrated ecosystem.
• Lead the design, governance, and optimization of data orchestration workflows using LeanData, including routing, prioritization, handoffs, and conversion logic across Marketing, SDR, and Sales teams.
• Design and execute a future-state operational roadmap focused on scaling B2B demand generation, ABM, and partner-led growth through automation, improved data flows, and AI-powered insights.
• Build automated lifecycle processes for lead scoring, enrichment, qualification, and cross-functional handoffs using LeanData, Zapier, Clay, Segment, and AI agents.
• Enhance sales productivity by implementing agentic workflows (e.g., automated follow-ups, enrichment workflows, SDR assistance tools) in Outreach and Salesforce.
• Manage data governance across Salesforce, Marketo, and Segment, ensuring reliable attribution, reporting, and pipeline visibility.
• Create AI-informed dashboards and reporting on pipeline performance, lead velocity, conversion, campaign effectiveness, and partner impact.
• Partner with RevOps, Sales Systems, and Engineering to operationalize cross-functional processes that reduce manual work and improve efficiency.
• Support partner/VAR motions through automated attribution, routing rules, partner engagement workflows, and integrated co-marketing processes.
• Continuously evaluate new tools, AI capabilities, and operational improvements that elevate our GTM infrastructure.

Requirements

• 4+ years in Marketing Operations or Revenue Operations supporting B2B sales-led funnels.
• Hands-on experience administering Marketo, Salesforce, and LeanData.
• Deep expertise with lead routing, lead-to-account matching, and data orchestration workflows using LeanData or similar workflow automation tools.
• Proven ability to design automated workflows, operational processes, and scalable cross-system integrations.
• Experience using AI-driven tools or agentic workflows to automate SDR tasks, enrich lead data, or accelerate GTM execution.
• Strong analytical, system design, and documentation skills; able to translate business needs into scalable technical workflows.
• Experience collaborating with Sales, SDR, RevOps, and System/Engineering teams.

Bonus Points

• Experience in FinTech or enterprise B2B SaaS environments.
• Familiarity with conversational marketing/ABM platforms like Qualified.
• Experience with tools like LeanData and Outreach in support of lead routing and SDR/BDR workflows.
• Experience with paid funnel operations is a plus (Google Ads, LinkedIn Ads, etc.).
• Understanding of partner/VAR operational workflows and partner attribution logic.
• Ability to design scalable integrations using tools like Segment, Zapier, or Workato-style platforms.

Compensation

The expected salary range for this role is $134,696 - $168,370.  However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Marketing at Brex

Marketing tells the story of Brex to the world. From acquisition to activation, we translate product value into business results. Our team spans Revenue, Product, and Brand Marketing, and works closely with nearly every function at Brex. We move fast, experiment often, and think deeply about customer behavior. If you want your creativity to drive growth and shape perception, this is the place.

What you’ll do

The Brex Marketing team is looking for an experienced Senior Marketing Operations Manager to own the systems, data infrastructure, and digital growth engine powering our Product-Led Growth (PLG) motion. This role is central to how Brex scales digital acquisition, optimizes self-serve onboarding flows, and unlocks marketing performance through automation, experimentation, and insights.

The ideal candidate is passionate about building a best-in-class marketing tech stack—including structuring event schemas, improving attribution, unlocking insights, and driving efficiency. This person is also excited about how AI and agentic workflows can transform our operational processes, improve personalization, accelerate experimentation velocity, and automate routine tasks. You will help define and execute our future-state marketing operations architecture, modernizing systems, processes, and data across paid, web, product, and lifecycle channels.

Where you’ll work

This role will be based in our New York City office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of two coordinated days in the office per week, Wednesday and Thursday. Starting February 2, 2026, we will require three days per week in office - Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

• Own and evolve the PLG martech ecosystem—including Twilio Segment, Google Analytics, Marketo, Sanity CMS, Salesforce, and paid-channel integrations—to ensure a best-in-class, scalable, and reliable infrastructure.
• Define and execute a future-state roadmap for PLG operations, leveraging AI-driven automation, agentic workflows, and scalable systems foundations.
• Build and optimize automated lifecycle and activation programs using AI-assisted segmentation, predictive scoring, and personalized content delivery.
• Partner with Web, Product, and Engineering teams to modernize event tracking frameworks, ensuring clean, structured, privacy-aligned data flows through Segment, GA, and in-product analytics.
• Support and scale experimentation by integrating event tracking, metadata, and insights with AI-enabled analysis and rapid test iteration.
• Collaborate with Paid Growth to ensure high-quality tagging, attribution, and channel measurement across Google Ads, LinkedIn Ads, Meta Ads, and Reddit Ads.
• Partner cross-functionally with CX, Operations, Sales, and Web teams to support chatbot and live chat experiences on Brex.com — including qualification logic, routing workflows, data capture, and integration with downstream teams. Serve as the Marketing Operations lead ensuring technical implementation, measurement, workflow orchestration, and operational governance, even in a co-owned model.
• Build dashboards and insights leveraging AI-enhanced analytics to monitor PLG health, funnel friction, conversion behavior, and growth loops.
• Identify opportunities to automate manual processes using Zapier, Segment, Marketo programs, and AI agents to improve speed, accuracy, and scale.
• Troubleshoot and resolve issues across systems (Segment, GA, Marketo, Salesforce), maintaining a high-quality data environment and rapid operational velocity.

Requirements

• 4+ years in Marketing Operations, Growth Operations, or Digital Systems roles supporting PLG or digital-first acquisition funnels.
• Hands-on experience with Segment, Google Analytics, Marketo, and event-based tracking frameworks.
• Strong analytical capabilities related to experimentation, attribution, and funnel performance measurement.
• Experience supporting paid acquisition workflows across Google, LinkedIn, Meta, and other digital channels.
• Experience partnering with cross-functional teams (CX, Operations, Sales, Web) to manage or enhance chatbot and/or live chat experiences—including qualification, routing, data models, and workflows—even when operational ownership is distributed across teams.
• Demonstrated experience driving operational efficiency and automation through workflow orchestration tools (Zapier, agentic AI systems, CDP-triggered workflows).
• Track record of evolving or modernizing a marketing tech stack toward a future-state architecture.
• Experience collaborating closely with Product, Web Engineering, and Data teams.

Bonus Points

• Experience at FinTech or SaaS companies with PLG or self-serve onboarding models.
• Experience using AI and automation to scale marketing workflows, such as generative personalization, predictive scoring, and automated experiment QA.
• Comfort building integrated workflows between CMS (Sanity) and acquisition tracking systems.
• Familiarity with customer journey analytics tools such as Amplitude, Mixpanel, or similar.
• Demonstrated ability to document architecture, propose long-term solutions, and operationalize complex systems with cross-functional partners.
• Understanding of digital identity verification steps and risk-aware conversion optimization.
• Familiarity with Lead-to-Product connective processes (where website signups eventually feed the GTM funnel).
• Knowledge of ABM or enterprise programs is a plus for hybrid funnel interactions.

Compensation

The expected salary range for this role is $134,696 - $168,370.  However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Marketing at Brex

Marketing tells the story of Brex to the world. From acquisition to activation, we translate product value into business results. Our team spans Revenue, Product, and Brand Marketing, and works closely with nearly every function at Brex. We move fast, experiment often, and think deeply about customer behavior. If you want your creativity to drive growth and shape perception, this is the place.

What you’ll do

The Brex Marketing team is looking for an experienced Senior Marketing Operations Manager to own the systems, data infrastructure, and digital growth engine powering our Product-Led Growth (PLG) motion. This role is central to how Brex scales digital acquisition, optimizes self-serve onboarding flows, and unlocks marketing performance through automation, experimentation, and insights.

The ideal candidate is passionate about building a best-in-class marketing tech stack—including structuring event schemas, improving attribution, unlocking insights, and driving efficiency. This person is also excited about how AI and agentic workflows can transform our operational processes, improve personalization, accelerate experimentation velocity, and automate routine tasks. You will help define and execute our future-state marketing operations architecture, modernizing systems, processes, and data across paid, web, product, and lifecycle channels.

Where you’ll work

This role will be based in our San Francisco office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of two coordinated days in the office per week, Wednesday and Thursday. Starting February 2, 2026, we will require three days per week in office - Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

• Own and evolve the PLG martech ecosystem—including Twilio Segment, Google Analytics, Marketo, Sanity CMS, Salesforce, and paid-channel integrations—to ensure a best-in-class, scalable, and reliable infrastructure.
• Define and execute a future-state roadmap for PLG operations, leveraging AI-driven automation, agentic workflows, and scalable systems foundations.
• Build and optimize automated lifecycle and activation programs using AI-assisted segmentation, predictive scoring, and personalized content delivery.
• Partner with Web, Product, and Engineering teams to modernize event tracking frameworks, ensuring clean, structured, privacy-aligned data flows through Segment, GA, and in-product analytics.
• Support and scale experimentation by integrating event tracking, metadata, and insights with AI-enabled analysis and rapid test iteration.
• Collaborate with Paid Growth to ensure high-quality tagging, attribution, and channel measurement across Google Ads, LinkedIn Ads, Meta Ads, and Reddit Ads.
• Partner cross-functionally with CX, Operations, Sales, and Web teams to support chatbot and live chat experiences on Brex.com — including qualification logic, routing workflows, data capture, and integration with downstream teams. Serve as the Marketing Operations lead ensuring technical implementation, measurement, workflow orchestration, and operational governance, even in a co-owned model.
• Build dashboards and insights leveraging AI-enhanced analytics to monitor PLG health, funnel friction, conversion behavior, and growth loops.
• Identify opportunities to automate manual processes using Zapier, Segment, Marketo programs, and AI agents to improve speed, accuracy, and scale.
• Troubleshoot and resolve issues across systems (Segment, GA, Marketo, Salesforce), maintaining a high-quality data environment and rapid operational velocity.

Requirements

• 4+ years in Marketing Operations, Growth Operations, or Digital Systems roles supporting PLG or digital-first acquisition funnels.
• Hands-on experience with Segment, Google Analytics, Marketo, and event-based tracking frameworks.
• Strong analytical capabilities related to experimentation, attribution, and funnel performance measurement.
• Experience supporting paid acquisition workflows across Google, LinkedIn, Meta, and other digital channels.
• Experience partnering with cross-functional teams (CX, Operations, Sales, Web) to manage or enhance chatbot and/or live chat experiences—including qualification, routing, data models, and workflows—even when operational ownership is distributed across teams.
• Demonstrated experience driving operational efficiency and automation through workflow orchestration tools (Zapier, agentic AI systems, CDP-triggered workflows).
• Track record of evolving or modernizing a marketing tech stack toward a future-state architecture.
• Experience collaborating closely with Product, Web Engineering, and Data teams.

Bonus Points

• Experience at FinTech or SaaS companies with PLG or self-serve onboarding models.
• Experience using AI and automation to scale marketing workflows, such as generative personalization, predictive scoring, and automated experiment QA.
• Comfort building integrated workflows between CMS (Sanity) and acquisition tracking systems.
• Familiarity with customer journey analytics tools such as Amplitude, Mixpanel, or similar.
• Demonstrated ability to document architecture, propose long-term solutions, and operationalize complex systems with cross-functional partners.
• Understanding of digital identity verification steps and risk-aware conversion optimization.
• Familiarity with Lead-to-Product connective processes (where website signups eventually feed the GTM funnel).
• Knowledge of ABM or enterprise programs is a plus for hybrid funnel interactions.

Compensation

The expected salary range for this role is $134,696 - $168,370.  However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.