OVERVIEW

The Operations Associate is critical in the store team and is responsible for driving profitability and efficiency. The Operations Associate will work closely with the Operations & Visual Management team in initiating, completing work, and providing feedback to the team to achieve optimal results supporting total store operations.  

Key Job Responsibilities 

• Execute inventory management processes effectively with a focus om maximizing inventory accuracy and reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General/Store Manager to escalate process or system gaps
• Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
• Maintain and champion strong visual standards for the sales floor
• Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Support a safe work environment and efficient operation through strong stockroom standards and processes
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Management team.  
• Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Identify product concerns and communicate inventory needs to support the business goals
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Operations Associate Qualifications 

• 1+ years prior work experience in a client-centric, sales & operational environment
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift
• Passion for customer service and delivering exceptional experiences
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Aligns with and embodies ALO’s Guiding Principles  

 Operations Associate Schedule 

Part-Time non-exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours. Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)

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Part-Time Barista at Hill House Home

Hill House is seeking a Part-Time Barista at our Charleston store to become a pivotal part of our Hill House family. In this role, you'll serve not only as a brand ambassador but also as a key player in building relationships, both internally and externally, to cultivate an unparalleled service culture.  We are looking for a warm, professional, and dynamic associate to help drive our café’s sales performance and help ensure operational excellence, by assisting the Café Manager.

What You'll Do:

Drive Excellence in Sales & Service:

• Active role in engaging with clients, ensuring the highest level of service is provided and client experience goals are met.
• Greeting customers in a friendly manner
• Answer customer questions regarding menu choices.
• Promote and recommend menu items.

Operations:

• Assist in the smooth running of cafe operations, adhering to policies and procedures, and maintaining operational standards to meet brand standards continually.
• Assist in managing inventory effectively, ensuring stock levels are aligned with sales goals.
• Assist in maintaining equipment – espresso machine, coffee brewer, coffee grinder, etc

Who you are:

• A minimum of 1 year of experience in a café, coffee shop, or restaurant setting
• Experience performing in a fast-paced environment with fastidious attention to detail.
• Self-motivated with exceptional communication and a motivational attitude
• High degree of flexibility and initiative
• Embraces a culture of learning and advocacy.
• Has lived experiences with people from different backgrounds and diverse teams.
• Flexibility to work, including evenings, weekends, and holidays.

Hourly Rate: $20+/Hr

Why Work With Us: As a Barista on our team, you'll have the opportunity to work in a vibrant and fast-paced environment, representing a prestigious brand. We offer a competitive salary, comprehensive benefits, and a chance to grow your career. If you're passionate about Hill House, driven to achieve, and ready to lead a team to success, we'd love to hear from you.

Hill House Home is seeking an Keyholder to assist in leading the retail team in our store.  In this role, you will coach and develop a team of associates to provide a best-in-class shopping experience for our customers.  The Keyholder will also be responsible for supporting the store’s daily operations including inventory management and reporting.  This is a full-time position with a retail schedule that includes weekends and holidays. 

Responsibilities 

• Must promote an engaging and positive work environment that fosters open communication, encourages teamwork and inspires others 
• Ensure sales associates are providing best-in-class customer service to every person, every time in order to drive sales and exceed customer expectations
• Knowledgeable and proficient in technology in order to accurately and efficiently process customer transactions professionally and in compliance with HHH policies
• Assist in ensuring visual merchandising standards are executed and maintained to the company brand standards
• Resolve customer service related issues using good business judgment and elevating as needed to Assistant Store Manager and/or Store Manager 
• Assist in maintaining daily operations of opening and closing the store
• Assist in maintaining stockroom organization & process incoming/outgoing shipments 
• Assist Store Manager & Assistant Store Manager in all retail store operations 
• Assume all managerial operational functions if business needs outweigh specific job functions

About You 

• Retail management experience or service industry management experience background 
• Passion for people development and customer experiences
• Self-motivated with exceptional communication and motivational attitude
• High degree of flexibility and initiative
• Embraces a culture of learning and advocacy 
• Has lived experiences with people from different backgrounds and diverse teams