The Position 

We are seeking a highly skilled and customer-focused Technical Account Manager (TAM) to join our growing cybersecurity team. In this role, you will act as a trusted technical advisor to our enterprise customers, owning the post-sales relationship, supporting deployments, and ensuring successful integration and operation of our cybersecurity solutions. 

You will bridge the gap between customer needs and our product capabilities, working closely with our Sales Engineering, Support, Product, and Customer Success teams.

What You Will Be Doing 

• Serve as the primary technical point of contact for assigned enterprise clients. 

• Lead and support the hands-on deployment, configuration, and optimization of cybersecurity solutions on client environments (cloud, hybrid, and on-premises). 

• Conduct on-site visits to assess environments, guide implementation, and deliver technical workshops or training sessions. 

• Proactively manage customer technical health – monitor performance, troubleshoot issues, and ensure ongoing operational excellence. 

• Develop a deep understanding of customer infrastructure, use cases, and security posture to provide strategic guidance and best practices. 

• Collaborate with internal engineering and product teams to relay customer feedback and advocate for feature requests or enhancements. 

• Participate in incident response and post-mortem activities when escalations occur. 

• Create and maintain technical documentation, runbooks, and environment overviews. 

What We Need From You 

• 5+ years of experience in a customer-facing technical role (e.g., TAM, Sales Engineer, Solutions Architect, Security Consultant). 

• Strong technical background in cybersecurity tools and principles, including areas like endpoint protection, SIEM/SOAR, firewalls, identity & access management, or cloud security. 

• Hands-on experience with system integration, scripting (Python, PowerShell, Bash), and working in Linux/Windows environments. 

• Comfortable leading deployments and technical troubleshooting on customer sites. 

• Knowledge of cloud platforms (AWS, Azure, GCP) and their security ecosystems. 

• Hands-on experience with system integration, scripting (Python, PowerShell, Bash), and working in Linux/Windows environments. 

• Excellent communication skills – able to translate complex technical concepts into clear, actionable insights for both technical and non-technical stakeholders. 

• Ability to manage multiple client accounts and prioritize competing demands. 

• Strong documentation skills and a disciplined approach to knowledge sharing. 

It Would Be Nice If You Had  

• Industry certifications such as CISSP, CISM, CEH, OSCP, or vendor-specific certs (AWS Security Specialty, Microsoft SC-200, etc.). 

• Experience with modern DevSecOps tools and CI/CD pipelines. 

• Familiarity with data privacy and compliance frameworks (e.g., GDPR, HIPAA, NIST, ISO 27001). 

• Experience working in high-availability or mission-critical environments. 

Artefact is a new generation of data service providers, specialising in data consulting and data-driven digital marketing. It is dedicated to transforming data into business impact across the entire value chain of organisations. We are proud to say we’re enjoying skyrocketing growth.

The backbone of our consulting missions, today our Data consulting team has more than 400 consultants covering all Artefact's offers (and more): data marketing, data governance, strategy consulting, product owner…

What will you be doing? 

• Manage projects as well as lead our business growth, the data consulting teams welcome all business and technical background joiners, who would thrive as an expert in a specific field, or truly versatile players.
• In this fast-paced, fast-growing industry, the most important qualities in our eyes are intellectual curiosity, autonomy and dynamism.
• You wield both “business” and “data” knowledge, with experience ideally in a digital marketing consulting firm; You already have a first understanding of digital technologies, and care to develop more in the exciting world of data and digital business

What are we looking for? 

• You must have previous Management Consultancy, ideally within Strategy Consulting or Data Consulting.
• Graduated from Business school or Engineering, in our eyes' the most important qualities are intellectual curiosity, autonomy, and dynamism.
• We are looking for profiles with the double hat “business” and “data”, with at least 1-2 years of experience, and in the use of BI tools or data analysis.
• You will already understand digital technologies (Tracking, Machine Learning, RTB, Big Data, Platform as a Service,…).

Artefact is the place to be: come and build the future of data and marketing!
Innovation: We have a passion for creating impacting projects and believe innovation can come from anyone.
Action: We make things rather than telling people how to make them.
Collaboration: We believe in bringing talented people together, winning together, and in learning from each other.

More about the role:

Burson’s MENA operations stand as one of the largest and most respected communications agencies in the region, delivering impactful strategies rooted in craft, curiosity, counsel, and camaraderie. Burson MENA is a trusted partner for clients navigating complex communications and public affairs landscapes, shaping reputations, and driving business outcomes across diverse sectors.

Our MENA region has offices in Dubai, Abu Dhabi and Saudi Arabia and also part of the region is Qatar, Jordan, Bahrain and Egypt. Our team combines strategic expertise with AI-driven insights to craft compelling narratives that influence key decision-makers. Backed by a strong international and global network, we provide innovative, data-driven solutions that connect with audiences and create lasting impact. At Burson, our inclusive and high-performance culture fuels innovation, empowering individuals to excel and collaborate in a dynamic environment where growth thrives. 

We are looking for a Riyadh-based Senior Account Manager/Communication Consultant to work on some of the biggest projects across destination, sport, entertainment and culture. The role offers the opportunity to develop under the guidance of some of the best in the industry and gain first-hand experience working on high-profile international brands. Currently our international work from Saudi Arabia see us manage an unrivalled portfolio of high-profile federations, prestigious international events and stakeholders.

At this level, you will have strong and versatile communications skills and experiences across corporate, destination, sport, entertainment and consumer campaigns.  

What you'll do:

• The role requires brilliant basics of excellent written and communication skills and first class media and influencer relations.
• Leading a busy campaign project management and press offices, overseeing as well as sometimes handling both reactive and proactive media enquiries
• Strategic client advisory and planning
• Maintaining relationships and building media / influencer contacts to drive client coverage
• Reviewing and developing content and strategic presentations
• Creative – confident generating ideas in response to client briefs
• Managing retainers and projects with ease, showing ability for account management from conception to completion, anticipating challenges and meeting deadline

Experience that contributes to success:

• High level working Arabic is an advantage this level
• You will have the experience and autonomy to independently lead projects, planning and delivering newsrooms with knowledge and experience across the mix; from PR, strategic consultants, and content + publishing production
• Drive ideas, creative thinking, energy and a strategic mindset to developing and producing high quality, tailored news and content.
• Strong communications and PR experience working across corporate, consumer, sport and entertainment campaigns
• A very confident client handler with the ability to share counsel
• Proven ability to develop and execute strategic communication plans that align with client business objectives and market trends
• Strong commercial acumen with experience in managing budgets, retainers, and identifying opportunities for account growth
• Familiarity with PR measurement tools and a data-driven approach to demonstrating campaign performance and ROI

#LI-RE1 

AcuTech Arabia Limited Company, a subsidiary of AcuTech Consulting Group, recognized global leader in process safety, risk management, security consulting, and emergency management. We provide consulting, training, and technology solutions to help organizations protect people, assets, and the environment through operational excellence and resilience.

About the Job:

AcuTech Arabia is seeking a seasoned Senior Technical Security Consultant to serve as the on-site project lead (on a rotation basis) for our long-term engagement with the Royal Commission for AlUla (RCU). This individual will oversee the design, implementation, and integration of a world-class security framework for one of Saudi Arabia’s most significant heritage and tourism developments. The role combines strategic leadership, technical expertise, and on-site coordination within a multi-disciplinary international environment.

AcuTech’s scope of work includes comprehensive Security Framework Consulting Services as part of a Master Framework Agreement. The purpose of this engagement is to develop and implement a robust security framework in compliance with the RCU Royal Institute of British Architects (RIBA) Workflow Process, following RCU Public Safety (PS) security-related documents.

What You’ll Do:

The Senior Technical Consultant must be skilled in and familiar with the entire RIBA workflow. This role will manage the delivery of AcuTech’s security framework consulting services under the RCU Master Framework Agreement, providing subject-matter expertise, leadership, and coordination across all project stages. The consultant will oversee security strategy, design integration, implementation, and operational readiness for the program — ensuring world-class protection standards across RCU’s portfolio.

This position offers the opportunity to contribute directly to a transformational, internationally recognized project, working at the intersection of security design, cultural heritage, and sustainable development. The position will report to the AcuTech Global Security Manager and work with AcuTech staff in and outside of Saudi Arabia.

Key Responsibilities:

1. Project Leadership

• Serve as the on-site AcuTech lead and primary liaison to RCU, coordinating all security framework consulting activities.
• Oversee project delivery in alignment with the RIBA Plan of Work (Stages 0–7), ensuring consistent quality and adherence to RCU Public Safety guidelines.
• Manage scope, schedule, budget, and resource allocation for all assigned tasks.
• Represent AcuTech in client meetings, steering committees, and strategic reviews.

1. Technical Delivery

• Lead comprehensive Security Threat and Risk Assessments (STRA) and develop security strategies, design briefs, and implementation plans.
• Advise on integration of physical, technical, and cyber-security systems within architectural and engineering designs.
• Supervise and audit design and construction phases, including inspections, commissioning, snagging, and handover activities.
• Ensure compliance with relevant RCU standards, KSA security regulations, and ISO 9001 processes.
• Prepare and present detailed reports, technical documentation, and recommendations for client review and approval.

1. Governance and Compliance

• Develop and implement security policies, standards, and procedures in line with RCU and AcuTech frameworks.
• Define Key Performance Indicators (KPIs) to measure program effectiveness.
• Maintain full documentation of deliverables, submissions, and project milestones using structured quality systems.

1. Stakeholder and Team Management

• Lead and mentor AcuTech Arabia staff assigned to the project; manage subcontractor performance.
• Foster strong relationships with internal and external stakeholders, including consultants, contractors, and RCU departments.
• Deliver workshops and training programs to build RCU staff capability in modern security design and operations.

1. Continuous Improvement

• Conduct post-occupancy evaluations and lessons-learned reviews.
• Identify opportunities for innovation and enhanced integration of technology and processes.

Job Requirements:

Required

• Bachelor’s degree in security management, architecture, engineering, or related discipline (advanced degree preferred).
• Minimum 10+ years of progressive experience in the security industry.
• Proven ability to deliver complex, multi-stakeholder security projects from concept through implementation.
• Familiarity with RIBA workflow or equivalent structured design-delivery frameworks.
• Strong understanding of security systems integration, physical and technical security design, and risk assessment methodologies (e.g., ANSI/API 780).
• Knowledge of procurement processes, operations, and program management best practices.
• Excellent communication and interpersonal skills; ability to interface with senior-level clients in multicultural environments.
• Proficient in MS Word, Excel, PowerPoint, Outlook, and Project.
• Fluent in English (spoken and written).

Preferred

• Professional certification such as ASIS CPP or PSP.
• Previous work experience in the GCC region, ideally in KSA.
• Familiarity with ISO 31000, ISO 9001, and Saudi national security regulations.
• Arabic language proficiency (advantageous but not required).

Work Environment & Assignment

• This is an on-site embedded position based in AlUla, requiring full-time presence with periodic home leave and rotation per AcuTech policy.
• The role involves coordination with multidisciplinary international teams and frequent interaction with RCU senior leadership.
• Candidates must be adaptable, culturally sensitive, and capable of working in a dynamic, high-visibility environment.

RIBA Plan of Work Stages

The RIBA Plan of Work consists of eight stages (0–7), each with defined tasks, outcomes, and deliverables. Below is a concise overview of the RIBA workflow process:

Stage 0: Strategic Definition

Stage 1: Preparation and Briefing

Stage 2: Concept Design

Stage 3: Spatial Coordination

Stage 4: Technical Design

Stage 5: Manufacturing and Construction

Stage 6: Handover

Stage 7: Use