Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We seek personnel to join our team and support key client projects.

Introduction

The NATO Communications & Information Agency (NCI Agency) is responsible for the support to be provided to NHQ Sa/ EUFOR (to operate and maintain its Static and Deployable Communication Information Service Capability

The project is to provide full Operations and Maintenance of all systems, services, and facilities located in Bosnia and Hercegovina.  Services cover the following:

Workspace Services and End User Devices, but not limited to:

• Laptops and Workstations
• Laptop and Workstation peripheral devices o Keyboards
  • Monitors
  • Mice
  • KVM switches
  • Desk Top Uninterrupted Power Supplies (where deployed)
  • Headset
  • Web Cameras
  • Speakers
• VOIP/ VOSIP phones
• VTC systems/ facilities
• Multifunctional Printers and Scanners
• Mobile Phones
• Cabling and access points.

Back End Infrastructure in Host Nation Locations, but not limited to:

• Uninterrupted Power Supplies
• Routers
• Switches
• Firewalls
• Crypto Systems
• Servers and Mass Storage devices
• Cabling and access points.

Deployable CIS Systems, but not limited to:

• Tactical Satellite Systems (TACSAT)
• INMARSAT
• Harris Radios.

Security domains or networks in Host Nation locations:

• EUFOR Secret network: Used by the personnel deployed under the EUFOR Crisis Establishment (CE).
• NATO Secret network: Used by the personnel deployed under the NATO CE.
• NATO Unclassified network: Used by all NATO, EUFOR personnel including Local Civilian Hires (LCHs).

Miscellaneous equipment directly related to building infrastructure:

• Prime power
• Room/Building UPS
• Building Air Conditioning.

Role Responsibilities

• Responsible for service support activities at level 1, 2 service support to level 3 activities when required according to defined competence area.

Mandatory Requirements:

• 5 Years professional experience in the required competence area
• Cisco Certified Network Associate (CCNA) - (Code 200-301) or equivalent qualifications.
• In-depth knowledge of Cisco routing and switching technologies.
• Proficiency in configuring and troubleshooting Cisco routers and switches.
• In-depth knowledge of network security principles and practices.
• Proficiency in fault diagnosis utilizing several management platforms (e.g. HP Openview, Netscout, Cisco Works).
• Proficiency in configuration and operation of HP Network Automation or equivalent network automation and orchestration systems.
• Proficiency in configuration and operation of Network Monitoring and Event Management systems (ideally CA Spectrum, HP Openview and Splunk).
• Familiarity with IP Diffserv QoS in Networks.
• In-depth knowledge of OSPF and BGP to include (multi-area architectures, BGP Confederations and Route Reflectors).
• Familiarity with EIGRP and IS-IS.
• Proficiency in implementing and operating LAN technologies (e.g. HSRP, STP, Switching, VLANs, DHCP snooping, ARP Inspection, Port-Security).
• Proficiency in implementing and operating network authentication and authorization systems and technologies (e.g. Secure ACS 5.x, 802.1x, 802.1ae MACSEC, RADIUS, TACACS+).
• PaloAlto Networks Certified Network Security Engineer (PCNSE) or equivalent qualification.
• CompTIA Security+ (pre-2020- Code SY0-601. Post 2020 Code SY0-701).
• In-depth knowledge of PaloAlto firewall configuration, management, and troubleshooting.
• Understanding of networking protocols and security principles.
• In-depth knowledge of network infrastructure and architecture.
• Experience with security policy design and implementation.
• In-depth knowledge of VPN technologies and configurations.
• In-depth knowledge of scripting and automation skills.

Desirable Requirements:

• Cisco Certified Network Professional (CCNP) - One core exam (CCNP Enterprise) and one additional concentration exam).
• Cisco Certified Technician (CCT) Routing and Switching (Code 100-490 RSTECH).
• The Computing Technology Industry Association- CompTIA Network+ certification (Code N10-008).

• PaloAlto Networks Certified Network Security Administrator (PCNSA).
• Certified Information Systems Security Professional (CISSP).
• NATO UHF TACSAT Basic (ETF Code A0037) or equivalent certification.
• In-depth knowledge of Deployable Satellite communications and associated systems (e.g. SATCOM, VHF, UHF, HF, LOS.).
• In-depth knowledge of computer operating systems.
• NATO UHF TACSAT Applications & Database Manager (ETF Code A0038).

Security Clearance

• National or NATO Cosmic Top Secret

Language Requirements

• Able to listen, speak, read, and write in English to or above the NATO SLP 3333 (= good/minimum professional) in accordance with STANAG 6001.

Work Arrangement

• 100% Onsite
• Primary working location is Sarajevo, BiH
• 08:00 to 17:00 Monday to Friday
• Occasional overtime and on call activities
• Rotation schedule for in country activities and vacation periods

Travel Expectations

• Local travel between official NATO locations
• Minimal international business travel

Contract Duration

• July 2024 to December 2025
• With 3 x 1-year options (2026,2027,2028)

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We seek personnel to join our team and support key client projects.

Introduction

The NATO Communications & Information Agency (NCI Agency) is responsible for the support to be provided to NHQ Sa/ EUFOR (in order to operate and maintain its Static and Deployable Communication Information Service Capability

The project is to provide full Operations and Maintenance of all systems, services, and facilities located in Bosnia and Hercegovina.  Services cover the following:

Workspace Services and End User Devices, but not limited to:

• Laptops and Workstations
• Laptop and Workstation peripheral devices o Keyboards
  • Monitors
  • Mice
  • KVM switches
  • Desk Top Uninterrupted Power Supplies (where deployed)
  • Headset
  • Web Cameras
  • Speakers
• VOIP/ VOSIP phones
• VTC systems/ facilities
• Multifunctional Printers and Scanners
• Mobile Phones
• Cabling and access points.

Back End Infrastructure in Host Nation Locations, but not limited to:

• Uninterrupted Power Supplies
• Routers
• Switches
• Firewalls
• Crypto Systems
• Servers and Mass Storage devices
• Cabling and access points.

Deployable CIS Systems, but not limited to:

• Tactical Satellite Systems (TACSAT)
• INMARSAT
• Harris Radios.

Security domains or networks in Host Nation locations:

• EUFOR Secret network: Used by the personnel deployed under the EUFOR Crisis Establishment (CE).
• NATO Secret network: Used by the personnel deployed under the NATO CE.
• NATO Unclassified network: Used by all NATO, EUFOR personnel including Local Civilian Hires (LCHs).

Miscellaneous equipment directly related to building infrastructure:

• Prime power
• Room/Building UPS
• Building Air Conditioning.

Role Responsibilities

• Responsible for service support activities at level 1, 2 service support to level 3 activities when required according to defined competence area.

Mandatory Requirements:

• 5 Years of Professional Experience in the area of the role
• COMPTIA A+ (Pre- 2019 Core 1 (220-1001) and Core 2 (220-1002) Post 2019 Core 1 (220-1101) and Core 2 (220-1102) or equivalent qualification.
• Proficiency in implementing and maintaining VMWare 6 infrastructures.
• In-depth knowledge of the VMWare vSphere product including, but not limited to, ESXi, VSAN, vRealize Operations, NSX, vSphere CLI scripting and VMWare update services.
• In-depth knowledge of data storage technologies, like vSAN, iSCSI and small SANs (HP MSA).
• In-depth knowledge of VEEAM Backup, replication 9.x and VMWare architectures.
• In-depth knowledge of the entire Microsoft Operating system product line administration: Windows server 2012R2, 2016, Windows 10, Exchange server 2013/2016.
• Proficiency in Managing DNS Domains and DNS Resolution on Windows 2008/2012 R2 and Windows 2016.
• In-depth knowledge of implementing and administering Active Directory (AD) environments.
• Proficiency in troubleshooting client OS and client software problems.
• Proficiency in deployment of the SCCM architecture.
• In-depth knowledge of maintaining the Core Enterprise Services that include Active Directory, Domain Trusts, Exchange Servers, DNS Management, Group Policy Management, McAfee ePolicy Orchestrator for Endpoint Protection and software update services.
• In-depth knowledge of Blackberry Enterprise Server environments.

Desirable Requirements:

• Working knowledge of the Microsoft Deployment Kit (MDT Kit).
• Working knowledge of Microsoft RDS services.
• Working knowledge of managing and configuring the McAfee ePolicy Orchestrator 5.1.3 and above.
• Solid appreciation of server, storage, and networking hardware.
• Good familiarization with HP Blade Server Products and HP rack-based servers.
• In-depth knowledge of network protocols and network management technology.

Security Clearance

• National or NATO Cosmic Top Secret

Language Requirements

• Able to listen, speak, read, and write in English to or above the NATO SLP 3333 (= good/minimum professional) in accordance with STANAG 6001.

Work Arrangement

• 100% Onsite
• Primary working location is Sarajevo, BiH
• 08:00 to 17:00 Monday to Friday
• Occasional overtime and on call activities
• Rotation schedule for in country activities and vacation periods

Travel Expectations

• Local travel between official NATO locations
• Minimal international business travel

Contract Duration

• July 2024 to December 2025
• With 3 x 1-year options (2026,2027,2028)

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We seek personnel to join our team and support key client projects.

Introduction

The NATO Communications & Information Agency (NCI Agency) is responsible for the support to be provided to NHQ Sa/ EUFOR (in order to operate and maintain its Static and Deployable Communication Information Service Capability

The project is to provide full Operations and Maintenance of all systems, services, and facilities located in Bosnia and Hercegovina.  Services cover the following:

Workspace Services and End User Devices, but not limited to:

• Laptops and Workstations
• Laptop and Workstation peripheral devices o Keyboards
  • Monitors
  • Mice
  • KVM switches
  • Desk Top Uninterrupted Power Supplies (where deployed)
  • Headset
  • Web Cameras
  • Speakers
• VOIP/ VOSIP phones
• VTC systems/ facilities
• Multifunctional Printers and Scanners
• Mobile Phones
• Cabling and access points.

Back End Infrastructure in Host Nation Locations, but not limited to:

• Uninterrupted Power Supplies
• Routers
• Switches
• Firewalls
• Crypto Systems
• Servers and Mass Storage devices
• Cabling and access points.

Deployable CIS Systems, but not limited to:

• Tactical Satellite Systems (TACSAT)
• INMARSAT
• Harris Radios.

Security domains or networks in Host Nation locations:

• EUFOR Secret network: Used by the personnel deployed under the EUFOR Crisis Establishment (CE).
• NATO Secret network: Used by the personnel deployed under the NATO CE.
• NATO Unclassified network: Used by all NATO, EUFOR personnel including Local Civilian Hires (LCHs).

Miscellaneous equipment directly related to building infrastructure:

• Prime power
• Room/Building UPS
• Building Air Conditioning.

Role Responsibilities

• Responsible for service support activities at level 1, 2 service support to level 3 activities when required according to defined competence area.

Mandatory Requirements:

• 5 years professional experience in the required area
• NATO Crypto Administration (ETF Code A0004) or national equivalent certification.
• In-depth knowledge of the ACO SECURITY DIRECTIVE 070-001, 070-005 and SECAN Doctrine and Information Publication 293/1.

Desirable Requirements:

CARDS for NATO Crypto Custodian (EFT Code A0006).

Security Clearance

• National or NATO Cosmic Top Secret

Language Requirements

• Able to listen, speak, read, and write in English to or above the NATO SLP 3333 (= good/minimum professional) in accordance with STANAG 6001.

Work Arrangement

• 100% Onsite
• Primary working location is Sarajevo, BiH
• 08:00 to 17:00 Monday to Friday
• Occasional overtime and on call activities
• Rotation schedule for in country activities and vacation periods

Travel Expectations

• Local travel between official NATO locations
• Minimal international business travel

Contract Duration

• July 2024 to December 2025
• With 3 x 1-year options (2026,2027,2028)

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We seek personnel to join our team and support key client projects.

Introduction

The NATO Communications & Information Agency (NCI Agency) is responsible for the support to be provided to NHQ Sa/ EUFOR (to operate and maintain its Static and Deployable Communication Information Service Capability

The project is to provide full Operations and Maintenance of all systems, services, and facilities located in Bosnia and Hercegovina.  Services cover the following:

Workspace Services and End User Devices, but not limited to:

• Laptops and Workstations
• Laptop and Workstation peripheral devices o Keyboards
  • Monitors
  • Mice
  • KVM switches
  • Desk Top Uninterrupted Power Supplies (where deployed)
  • Headset
  • Web Cameras
  • Speakers
• VOIP/ VOSIP phones
• VTC systems/ facilities
• Multifunctional Printers and Scanners
• Mobile Phones
• Cabling and access points.

Back End Infrastructure in Host Nation Locations, but not limited to:

• Uninterrupted Power Supplies
• Routers
• Switches
• Firewalls
• Crypto Systems
• Servers and Mass Storage devices
• Cabling and access points.

Deployable CIS Systems, but not limited to:

• Tactical Satellite Systems (TACSAT)
• INMARSAT
• Harris Radios.

Security domains or networks in Host Nation locations:

• EUFOR Secret network: Used by the personnel deployed under the EUFOR Crisis Establishment (CE).
• NATO Secret network: Used by the personnel deployed under the NATO CE.
• NATO Unclassified network: Used by all NATO, EUFOR personnel including Local Civilian Hires (LCHs).

Miscellaneous equipment directly related to building infrastructure:

• Prime power
• Room/Building UPS
• Building Air Conditioning.

Role Responsibilities

• Responsible for service support activities at level 1, 2 service support to level 3 activities when required according to defined competence area.

Mandatory Requirements:

• 3 Years Professional experience in the required area
• NATO Deployable Optical Fibre Cabling (ETF Code A0023) or equivalent certification.
• In-depth knowledge of Fibre Optical and Copper cabling regulations (including NATO related security regulations- SDIP 27, 28, 29, 30) relating to Inside and Outside Plant infrastructure.
• In-depth knowledge of LAN/ WAN Topologies.
• In-depth knowledge of Fibre Optic and Copper cabling termination, maintenance and repair.
• Proficiency in use of tools and test equipment for the purpose of termination, maintenance and repair of Fibre Optic and Copper cabling LAN & WAN infrastructure.
• In-depth knowledge of installation of Racks and Cabinets.
• Familiarity with LAN networking devices (hub, switch) and WAN networking devices (routers).

Desirable Requirements:

• Cisco Certified Network Associate (CCNA) - (Code 200-301).
• The Computing Technology Industry Association- CompTIA Network+ certification (Code N10-008).
• NATO UHF TACSAT Basic (ETF Code A0037) or equivalent certification.
• In-depth knowledge of Deployable Satellite communications and associated systems (e.g. SATCOM, VHF, UHF, HF, LOS.).
• In-depth knowledge of computer operating systems.
• NATO UHF TACSAT Applications & Database Manager (ETF Code A0038).

Security Clearance=

• National or NATO Secret

Language Requirements

• Able to listen, speak, read, and write in English to or above the NATO SLP 3333 (= good/minimum professional) in accordance with STANAG 6001.

Work Arrangement

• 100% Onsite
• Primary working location is Sarajevo, BiH
• 08:00 to 17:00 Monday to Friday
• Occasional overtime and on call activities
• Rotation schedule for in country activities and vacation periods

Travel Expectations

• Local travel between official NATO locations
• Minimal international business travel

Contract Duration

• July 2024 to December 2025
• With 3 x 1-year options (2026,2027,2028)

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We seek personnel to join our team and support key client projects.

Introduction

The NATO Communications & Information Agency (NCI Agency) is responsible for the support to be provided to NHQ Sa/ EUFOR (to operate and maintain its Static and Deployable Communication Information Service Capability

The project is to provide full Operations and Maintenance of all systems, services, and facilities located in Bosnia and Hercegovina.  Services cover the following:

Workspace Services and End User Devices, but not limited to:

• Laptops and Workstations
• Laptop and Workstation peripheral devices o Keyboards
  • Monitors
  • Mice
  • KVM switches
  • Desk Top Uninterrupted Power Supplies (where deployed)
  • Headset
  • Web Cameras
  • Speakers
• VOIP/ VOSIP phones
• VTC systems/ facilities
• Multifunctional Printers and Scanners
• Mobile Phones
• Cabling and access points.

Back End Infrastructure in Host Nation Locations, but not limited to:

• Uninterrupted Power Supplies
• Routers
• Switches
• Firewalls
• Crypto Systems
• Servers and Mass Storage devices
• Cabling and access points.

Deployable CIS Systems, but not limited to:

• Tactical Satellite Systems (TACSAT)
• INMARSAT
• Harris Radios.

Security domains or networks in Host Nation locations:

• EUFOR Secret network: Used by the personnel deployed under the EUFOR Crisis Establishment (CE).
• NATO Secret network: Used by the personnel deployed under the NATO CE.
• NATO Unclassified network: Used by all NATO, EUFOR personnel including Local Civilian Hires (LCHs).

Miscellaneous equipment directly related to building infrastructure:

• Prime power
• Room/Building UPS
• Building Air Conditioning.

Role Responsibilities

• Responsible for service support activities at level 1, 2 service support to level 3 activities when required according to defined competence area.

Mandatory Requirements:

• 5 Years professional experience in the required competence area
• Cisco Certified Network Associate (CCNA) - (Code 200-301) or equivalent qualifications.
• In-depth knowledge of Cisco routing and switching technologies.
• Proficiency in configuring and troubleshooting Cisco routers and switches.
• In-depth knowledge of network security principles and practices.
• Proficiency in fault diagnosis utilizing several management platforms (e.g. HP Openview, Netscout, Cisco Works).
• Proficiency in configuration and operation of HP Network Automation or equivalent network automation and orchestration systems.
• Proficiency in configuration and operation of Network Monitoring and Event Management systems (ideally CA Spectrum, HP Openview and Splunk).
• Familiarity with IP Diffserv QoS in Networks.
• In-depth knowledge of OSPF and BGP to include (multi-area architectures, BGP Confederations and Route Reflectors).
• Familiarity with EIGRP and IS-IS.
• Proficiency in implementing and operating LAN technologies (e.g. HSRP, STP, Switching, VLANs, DHCP snooping, ARP Inspection, Port-Security).
• Proficiency in implementing and operating network authentication and authorization systems and technologies (e.g. Secure ACS 5.x, 802.1x, 802.1ae MACSEC, RADIUS, TACACS+).
• PaloAlto Networks Certified Network Security Engineer (PCNSE) or equivalent qualification.
• CompTIA Security+ (pre-2020- Code SY0-601. Post 2020 Code SY0-701).
• In-depth knowledge of PaloAlto firewall configuration, management, and troubleshooting.
• Understanding of networking protocols and security principles.
• In-depth knowledge of network infrastructure and architecture.
• Experience with security policy design and implementation.
• In-depth knowledge of VPN technologies and configurations.
• In-depth knowledge of scripting and automation skills.

Desirable Requirements:

• Cisco Certified Network Professional (CCNP) - One core exam (CCNP Enterprise) and one additional concentration exam).
• Cisco Certified Technician (CCT) Routing and Switching (Code 100-490 RSTECH).
• The Computing Technology Industry Association- CompTIA Network+ certification (Code N10-008).

• PaloAlto Networks Certified Network Security Administrator (PCNSA).
• Certified Information Systems Security Professional (CISSP).
• NATO UHF TACSAT Basic (ETF Code A0037) or equivalent certification.
• In-depth knowledge of Deployable Satellite communications and associated systems (e.g. SATCOM, VHF, UHF, HF, LOS.).
• In-depth knowledge of computer operating systems.
• NATO UHF TACSAT Applications & Database Manager (ETF Code A0038).

Security Clearance

• National or NATO Cosmic Top Secret

Language Requirements

• Able to listen, speak, read, and write in English to or above the NATO SLP 3333 (= good/minimum professional) in accordance with STANAG 6001.

Work Arrangement

• 100% Onsite
• Primary working location is Sarajevo, BiH
• 08:00 to 17:00 Monday to Friday
• Occasional overtime and on call activities
• Rotation schedule for in country activities and vacation periods

Travel Expectations

• Local travel between official NATO locations
• Minimal international business travel

Contract Duration

• July 2024 to December 2025
• With 3 x 1-year options (2026,2027,2028)

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We seek personnel to join our team and support key client projects.

Introduction

The NATO Communications & Information Agency (NCI Agency) is responsible for the support to be provided to NHQ Sa/ EUFOR (to operate and maintain its Static and Deployable Communication Information Service Capability

The project is to provide full Operations and Maintenance of all systems, services, and facilities located in Bosnia and Hercegovina.  Services cover the following:

Workspace Services and End User Devices, but not limited to:

• Laptops and Workstations
• Laptop and Workstation peripheral devices o Keyboards
  • Monitors
  • Mice
  • KVM switches
  • Desk Top Uninterrupted Power Supplies (where deployed)
  • Headset
  • Web Cameras
  • Speakers
• VOIP/ VOSIP phones
• VTC systems/ facilities
• Multifunctional Printers and Scanners
• Mobile Phones
• Cabling and access points.

Back End Infrastructure in Host Nation Locations, but not limited to:

• Uninterrupted Power Supplies
• Routers
• Switches
• Firewalls
• Crypto Systems
• Servers and Mass Storage devices
• Cabling and access points.

Deployable CIS Systems, but not limited to:

• Tactical Satellite Systems (TACSAT)
• INMARSAT
• Harris Radios.

Security domains or networks in Host Nation locations:

• EUFOR Secret network: Used by the personnel deployed under the EUFOR Crisis Establishment (CE).
• NATO Secret network: Used by the personnel deployed under the NATO CE.
• NATO Unclassified network: Used by all NATO, EUFOR personnel including Local Civilian Hires (LCHs).

Miscellaneous equipment directly related to building infrastructure:

• Prime power
• Room/Building UPS
• Building Air Conditioning.

Role Responsibilities

• Responsible for service support activities at level 1, 2 service support to level 3 activities when required according to defined competence area.

Mandatory Requirements:

• 3 Years professional Experience
• ITIL V3 Foundation or ITIL V4 Foundation.
• Proficiency in use of BMC Remedy/ NATO- NCIA ITSM tool set.
• In-depth knowledge of NATO and NCIA Service Desk processes and procedures.
• In-depth knowledge of NCIA Configuration and Change Management processes.

Desirable Requirements:

• ITIL V3 Practitioner.
• ITIL V4 Intermediate certification (Specialist and or Strategist).
• ISO 20000 Practitioner.
• NATO UHF TACSAT Basic (ETF Code A0037) or equivalent certification.
• In-depth knowledge of Deployable Satellite communications and associated systems (e.g. SATCOM, VHF, UHF, HF, LOS.).
• In-depth knowledge of computer operating systems.
• NATO UHF TACSAT Applications & Database Manager (ETF Code A0038).

Security Clearance

• National Secret or NATO Secret

Language Requirements

• Able to listen, speak, read, and write in English to or above the NATO SLP 3333 (= good/minimum professional) in accordance with STANAG 6001.

Work Arrangement

• 100% Onsite
• Primary working location is Sarajevo, BiH
• 08:00 to 17:00 Monday to Friday
• Occasional overtime and on call activities
• Rotation schedule for in country activities and vacation periods

Travel Expectations

• Local travel between official NATO locations
• Minimal international business travel

Contract Duration

• July to September 2024
• December 2026 with 2 x 1-year options

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We seek personnel to join our team and support key client projects.

Introduction

The NATO Communications & Information Agency (NCI Agency) is responsible for the support to be provided to NHQ Sa/ EUFOR (to operate and maintain its Static and Deployable Communication Information Service Capability

The project is to provide full Operations and Maintenance of all systems, services, and facilities located in Bosnia and Hercegovina.  Services cover the following:

Workspace Services and End User Devices, but not limited to:

• Laptops and Workstations
• Laptop and Workstation peripheral devices o Keyboards
  • Monitors
  • Mice
  • KVM switches
  • Desk Top Uninterrupted Power Supplies (where deployed)
  • Headset
  • Web Cameras
  • Speakers
• VOIP/ VOSIP phones
• VTC systems/ facilities
• Multifunctional Printers and Scanners
• Mobile Phones
• Cabling and access points.

Back End Infrastructure in Host Nation Locations, but not limited to:

• Uninterrupted Power Supplies
• Routers
• Switches
• Firewalls
• Crypto Systems
• Servers and Mass Storage devices
• Cabling and access points.

Deployable CIS Systems, but not limited to:

• Tactical Satellite Systems (TACSAT)
• INMARSAT
• Harris Radios.

Security domains or networks in Host Nation locations:

• EUFOR Secret network: Used by the personnel deployed under the EUFOR Crisis Establishment (CE).
• NATO Secret network: Used by the personnel deployed under the NATO CE.
• NATO Unclassified network: Used by all NATO, EUFOR personnel including Local Civilian Hires (LCHs).

Miscellaneous equipment directly related to building infrastructure:

• Prime power
• Room/Building UPS
• Building Air Conditioning.

Role Responsibilities

• Responsible for daily management of the site-specific activities (L1 and L2 support as per 13.3 and 14 of this SOW) and be the contact point for the Host Nation.
• Act as the local Point of Contact and interface to the client for all operational topics.
• Responsible for the day-to-day management of all onsite personnel which are part of the service delivery team including technical, HR and other activities.
• Responsible for periodic reviews with both local and external stakeholders in relation to contract performance.

Required Skills and Experience

• 5 Years’ experience as a project or service manager in an operational IT service delivery environment
• 5 Years’ experience as a project manager, preferably with PRINCE 2 certification or operating within a PRINCE 2 environment.
• 3 Years’ experience with working in accordance with ITIL principles and practices.
• ITIL Foundation Certification
• PRINCE 2 Practioner Certification

Preferred Skills and Experience

• Previous military experience
• Previous NATO experience
• Previous operational theatre experience such as (Bosnia, Kosovo, Afghanistan, Iraq etc)
• In-depth knowledge of NATO and NCIA Service Desk processes and procedures.
• Experience with ITIL-based configuration management processes.

Security Clearance

• Minimum National or NATO Secret

Language Requirements

• Able to listen, speak, read, and write in English to or above the NATO SLP 3333 (= good/minimum professional) in accordance with STANAG 6001.

Work Arrangement

• 100% Onsite
• Primary working location is Sarajevo, BiH
• 08:00 to 17:00 Monday to Friday
• Occasional overtime and on call activities
• Rotation schedule for in country activities and vacation periods

Travel Expectations

• Local travel between official NATO locations
• Minimal international business travel

Contract Duration

• July 2024 to December 2025
• With 3 x 1-year options (2026,2027,2028)

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We seek personnel to join our team and support key client projects.

Introduction

The NATO Communications & Information Agency (NCI Agency) is responsible for the support to be provided to NHQ Sa/ EUFOR (to operate and maintain its Static and Deployable Communication Information Service Capability

The project is to provide full Operations and Maintenance of all systems, services, and facilities located in Bosnia and Hercegovina.  Services cover the following:

Workspace Services and End User Devices, but not limited to:

• Laptops and Workstations
• Laptop and Workstation peripheral devices o Keyboards
  • Monitors
  • Mice
  • KVM switches
  • Desk Top Uninterrupted Power Supplies (where deployed)
  • Headset
  • Web Cameras
  • Speakers
• VOIP/ VOSIP phones
• VTC systems/ facilities
• Multifunctional Printers and Scanners
• Mobile Phones
• Cabling and access points.

Back End Infrastructure in Host Nation Locations, but not limited to:

• Uninterrupted Power Supplies
• Routers
• Switches
• Firewalls
• Crypto Systems
• Servers and Mass Storage devices
• Cabling and access points.

Deployable CIS Systems, but not limited to:

• Tactical Satellite Systems (TACSAT)
• INMARSAT
• Harris Radios.

Security domains or networks in Host Nation locations:

• EUFOR Secret network: Used by the personnel deployed under the EUFOR Crisis Establishment (CE).
• NATO Secret network: Used by the personnel deployed under the NATO CE.
• NATO Unclassified network: Used by all NATO, EUFOR personnel including Local Civilian Hires (LCHs).

Miscellaneous equipment directly related to building infrastructure:

• Prime power
• Room/Building UPS
• Building Air Conditioning.

Role Responsibilities

• Responsible for service support activities at level 1, 2 service support to level 3 activities when required according to defined competence area.

Mandatory Requirements:

• 3 Years professional experience in the required area
• Cisco Certified Technician (CCT) Collaboration- (Code 100-890 CLTECH) or equivalent qualifications.
• In-depth knowledge of Cisco UCM and CUC.
• Proficiency in configuring and troubleshooting Cisco Collaboration End points (Cisco 79XX, 88XX series phones).
• Proficiency in configuring and troubleshooting Cisco MGCP, CUBE.
• Proficiency in configuring and troubleshooting VoIP and SIP Signalling.
• Proficiency in configuring and troubleshooting ISDN, FXO lines.
• Poly Video Professional (Code- VIDEO-PRO) or equivalent qualification.
• In-depth knowledge of NATO Polycom video conferencing solutions, including hardware and software components.
• Proficiency in configuring and troubleshooting Polycom endpoints, infrastructure, and collaboration tools.
• Understanding of networking principles and protocols relevant to video conferencing (e.g., SIP, H.323).
• Familiarity with other related technologies such as VoIP, codecs, and Unified Communications.
• Familiarity with industry-standard collaboration services (such as Skype, WebEx, Zoom, MS Teams, and multiple language platforms).

Desirable Requirements:

• Cisco Certified Network Professional (CCNP) - One core exam (CCNP Enterprise) and one additional concentration exam).
• The Computing Technology Industry Association- CompTIA Network+ certification (Code N10-008).
• Poly Solutions Expert (Code- INFADV-EX).
• Cisco Certified Network Associate (CCNA) - (Code 200-301).
• The Computing Technology Industry Association- CompTIA Network+ certification (Code N10-008).
• NATO UHF TACSAT Basic (ETF Code A0037) or equivalent certification.
• In-depth knowledge of Deployable Satellite communications and associated systems (e.g. SATCOM, VHF, UHF, HF, LOS.).
• In-depth knowledge of computer operating systems.
• NATO UHF TACSAT Applications & Database Manager (ETF Code A0038).

Security Clearance

• National or NATO Secret

Language Requirements

• Able to listen, speak, read, and write in English to or above the NATO SLP 3333 (= good/minimum professional) in accordance with STANAG 6001.

Work Arrangement

• 100% Onsite
• Primary working location is Sarajevo, BiH
• 08:00 to 17:00 Monday to Friday
• Occasional overtime and on call activities
• Rotation schedule for in country activities and vacation periods

Travel Expectations

• Local travel between official NATO locations
• Minimal international business travel

Contract Duration

• July 2024 to December 2025
• With 3 x 1-year options (2026,2027,2028)

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We seek personnel to join our team and support key client projects.

Introduction

The NATO Communications & Information Agency (NCI Agency) is responsible for the support to be provided to NHQ Sa/ EUFOR (to operate and maintain its Static and Deployable Communication Information Service Capability

The project is to provide full Operations and Maintenance of all systems, services, and facilities located in Bosnia and Hercegovina.  Services cover the following:

Workspace Services and End User Devices, but not limited to:

• Laptops and Workstations
• Laptop and Workstation peripheral devices o Keyboards
  • Monitors
  • Mice
  • KVM switches
  • Desk Top Uninterrupted Power Supplies (where deployed)
  • Headset
  • Web Cameras
  • Speakers
• VOIP/ VOSIP phones
• VTC systems/ facilities
• Multifunctional Printers and Scanners
• Mobile Phones
• Cabling and access points.

Back End Infrastructure in Host Nation Locations, but not limited to:

• Uninterrupted Power Supplies
• Routers
• Switches
• Firewalls
• Crypto Systems
• Servers and Mass Storage devices
• Cabling and access points.

Deployable CIS Systems, but not limited to:

• Tactical Satellite Systems (TACSAT)
• INMARSAT
• Harris Radios.

Security domains or networks in Host Nation locations:

• EUFOR Secret network: Used by the personnel deployed under the EUFOR Crisis Establishment (CE).
• NATO Secret network: Used by the personnel deployed under the NATO CE.
• NATO Unclassified network: Used by all NATO, EUFOR personnel including Local Civilian Hires (LCHs).

Miscellaneous equipment directly related to building infrastructure:

• Prime power
• Room/Building UPS
• Building Air Conditioning.

Role Responsibilities

• Responsible for service support activities at level 1, 2 service support to level 3 activities when required according to defined competence area.

Mandatory Requirements:

• 3 Years professional experience in the required area
• Cisco Certified Technician (CCT) Collaboration- (Code 100-890 CLTECH) or equivalent qualifications.
• In-depth knowledge of Cisco UCM and CUC.
• Proficiency in configuring and troubleshooting Cisco Collaboration End points (Cisco 79XX, 88XX series phones).
• Proficiency in configuring and troubleshooting Cisco MGCP, CUBE.
• Proficiency in configuring and troubleshooting VoIP and SIP Signalling.
• Proficiency in configuring and troubleshooting ISDN, FXO lines.
• Poly Video Professional (Code- VIDEO-PRO) or equivalent qualification.
• In-depth knowledge of NATO Polycom video conferencing solutions, including hardware and software components.
• Proficiency in configuring and troubleshooting Polycom endpoints, infrastructure, and collaboration tools.
• Understanding of networking principles and protocols relevant to video conferencing (e.g., SIP, H.323).
• Familiarity with other related technologies such as VoIP, codecs, and Unified Communications.
• Familiarity with industry-standard collaboration services (such as Skype, WebEx, Zoom, MS Teams, and multiple language platforms).

Desirable Requirements:

• Cisco Certified Network Professional (CCNP) - One core exam (CCNP Enterprise) and one additional concentration exam).
• The Computing Technology Industry Association- CompTIA Network+ certification (Code N10-008).
• Poly Solutions Expert (Code- INFADV-EX).
• Cisco Certified Network Associate (CCNA) - (Code 200-301).
• The Computing Technology Industry Association- CompTIA Network+ certification (Code N10-008).
• NATO UHF TACSAT Basic (ETF Code A0037) or equivalent certification.
• In-depth knowledge of Deployable Satellite communications and associated systems (e.g. SATCOM, VHF, UHF, HF, LOS.).
• In-depth knowledge of computer operating systems.
• NATO UHF TACSAT Applications & Database Manager (ETF Code A0038).

Security Clearance

• National or NATO Secret

Language Requirements

• Able to listen, speak, read, and write in English to or above the NATO SLP 3333 (= good/minimum professional) in accordance with STANAG 6001.

Work Arrangement

• 100% Onsite
• Primary working location is Sarajevo, BiH
• 08:00 to 17:00 Monday to Friday
• Occasional overtime and on call activities
• Rotation schedule for in country activities and vacation periods

Travel Expectations

• Local travel between official NATO locations
• Minimal international business travel

Contract Duration

• July 2024 to December 2025
• With 3 x 1-year options (2026,2027,2028)