About Us

Riskified empowers businesses to unleash ecommerce growth by taking risk off the table. Many of the world’s biggest brands and publicly traded companies selling online rely on Riskified for guaranteed protection against chargebacks, to fight fraud and policy abuse at scale, and to improve customer retention. Developed and managed by the largest team of ecommerce risk analysts, data scientists and researchers, Riskified’s AI-powered fraud and risk intelligence platform analyzes the individual behind each interaction to provide real-time decisions and robust identity-based insights. Riskified is proud to work with incredible companies in virtually all industries including Acer, Gucci, Lorna Jane, GoPro, and many more.

We thrive in a collaborative work setting, alongside great people, to build and enhance products that matter. Abundant opportunities to create and contribute provide us with a sense of purpose that extends beyond ourselves, leaving a lasting impact. These sentiments capture why we choose Riskified every day. 

About the Role

We are looking for a Fraud Data Analyst to work directly with our customers on our Merchant Health Team. You will be part of a growing analytics team that is responsible for Riskified’s customers’ performance and online fraud prevention using quick problem-solving skills in real time. You will own a major part in researching and investigating new online-fraud trends and stand at the forefront of Riskified’s work. You’ll leverage your data analysis skills and knowledge of our product to provide meaningful insights directly to our customers.

What You'll Be Doing

• Research and explore data, using high level analytical tools (R and SQL) in a high level technical environment
• Master the online fraud prevention domain through hands-on analysis of live data
• Define and execute end-to-end technical solutions for fraud-prevention problems
• Share deep analysis conclusions and sophisticated technical methods in a clear manner to both technical and non-technical audiences
• Work with account managers, meet directly with clients, and deliver analytical insights to business questions
• Collaborate with various teams within Riskified to enhance processes and meet customers’ needs

Qualifications

• Fluent (written and verbal) in English and Portuguese required
• 1-2+ years in fraud analytics
• 1-2+ years of relevant strong analytical experience with complex data
• 1-2+ years of hands-on work experience with SQL (must be proficient)
• 1-2+ years of hands-on work experience with R / Python (must be proficient)
• Experienced problem solver and critical thinker
• Ability to work simultaneously on different tasks and lead multiple projects

*The position requires occasional evening and weekend shifts (schedule is flexible) as we support a global client base

*Please submit your CV/Resume in English

In the News

Reuters: General Atlantic-backed Riskified valued at $4.3 bln in NYSE debut

Fortune Magazine: Riskified named Best Workplaces in New York for 2022

The Muse: Q&A with Sales Enablement Manager Benedikt Parstorfer

Globes: Riskified is among Israel’s fastest growing companies 

TechCrunch: Riskified Prevents Fraud on Your Favorite E-commerce Site

CTech: Riskified’s VP HR on Post-COVID Flexible Work Routines

Riskified is deeply committed to the principle of equal opportunity for all individuals. We do not discriminate based on race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.

Datadog is looking for a results-driven Senior Regional Manager of Sales Engineering to hire and lead Sales Engineering Managers and their teams in our Commercial segment, driving new logo acquisition across the LATAM region. As a member of the regional Sales Engineering leadership team, you will partner with Sales, Product, and Marketing counterparts to power a high-velocity go-to-market motion, helping prospective customers quickly evaluate Datadog and adopt our platform across Observability and Security.

In this role, you will develop and lead frontline managers responsible for teams of Sales Engineers that will deliver professional, value-based technical presentations, product demonstrations, and efficient proof-of-value (POV) engagements at the pace a Commercial motion demands. You’ll act as a force multiplier for your managers coaching them on people leadership, repeatable team execution, and pipeline conversion, while engaging directly on strategic accounts and high-impact new logo opportunities where Leadership involvement accelerates the win.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You Will Do:

Leadership & Team Development

• Lead a team of frontline Sales Engineering Managers and their SEs across the region; serve as a second-line manager responsible for team health, growth, and technical execution
• Conduct regular 1:1s, regional team meetings, and performance review and development planning cycles for both managers and, where appropriate, ICs
• Guide manager performance, facilitate coaching, and develop succession paths within the regional leadership bench
• Build regional leadership capability in hiring, onboarding, and deal execution, partnering with Recruiting on hiring targets and pipeline health

Strategic Sales Partnership

• Partner with Sales counterparts to translate the Datadog value proposition into regional execution, aligning technical engagement with account priorities
• Maintain close involvement in top customer opportunities, acting as a technical escalation point and management sponsor where needed
• Ensure your team is proficient across Datadog’s product suite and current on new features, the competitive landscape, and industry trends
• Relay structured customer feedback to Product Management and Marketing to inform the roadmap

Process & Operational Excellence

• Lead internal projects and initiatives that improve regional execution — cross-functional enablement, team processes, and OKR delivery
• Drive documentation, process evolution, and team-wide competency development, including evaluation and POV consistency
• Track regional KPIs, productivity, and pipeline coverage, and partner with Director-level leadership on planning and merit cycles

Cross-functional Collaboration

• Represent Sales Engineering in cross-department planning with Customer Success, Product, Technical Post Sales, Marketing, and Engineering, ensuring smooth handoffs and a unified customer experience
• Develop a close working relationship with Datadog implementation partners in the LATAM region to ensure continuity between pre and post sales activities
• Build trusted working relationships with GTM peers across the region

Who You Are:

• 5-7+ years of experience in Sales Engineering, Solutions Architecture, or a similar technical pre-sales role
• Prior people management experience required; second-line management experience strongly preferred, or demonstrated readiness to step into a second-line role
•  Experience in the cloud, SaaS, or IT infrastructure space, with a strong understanding of monitoring, observability, and/or security solutions
• Track record of developing managers and ICs, and of recruiting and retaining strong technical talent
• Proven ability to meet or exceed revenue and KPI targets through your team
•  Comfortable getting in the field to support top accounts and complex deal cycles
• Able to travel via auto, train, or air up to 40% of the time
• Ability to articulate complex technical concepts and corresponding business outcomes in simple, impactful terms, with excellent written and verbal communication skills
•  Familiarity with MEDDICC, Command of Message (CoM), or similar sales methodologies
• Must be proficient in English, Portuguese and ideally Spanish 

Benefits and Growth

• Best-in-breed onboarding
• Generous global benefits
•  Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, leadership programs (including Manager Fundamentals and MAX), and clearly defined career pathing within Sales Engineering leadership
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

WHAT YOU'LL DO

This is an exciting opportunity for a customer-focused, results-oriented Account Manager passionate about delivering value and driving success for clients across LATAM. As a LATAM Account Manager, you will be responsible for managing and growing relationships with clients across the region. You will work closely with cross-functional teams, including Sales, Customer Success, and Product, to drive account growth, retention, and overall customer satisfaction. This role requires a strong understanding of the digital marketing ecosystem, customer engagement solutions, and the ability to build long-term relationships in a fast-paced environment.

Key responsibilities:

1. Account Management & Growth:
   • Own and manage a portfolio of key accounts in LATAM, acting as the main point of contact for all Commercial needs
   • Develop and execute account plans to meet and exceed client expectations, driving engagement, retention, and upsell opportunities
   • Identify and cultivate relationships with decision-makers and influencers within client organizations
2. Navigating Sales stages and quota achiever:
   • Expertise Across Sales Stages: Demonstrates mastery from initial qualification to Closed Won, ensuring a methodical approach to meet quota goals
   • Customer-Centric Strategy: Deeply understands customer needs, decision-making processes, and timelines to drive effective engagement
   • Strategic Deal Progression: Advances deals with well-timed actions and stakeholder collaboration
3. Renewal approach and strategy: understands and effectively manages Braze’s renewal process within the customer lifecycle, ensuring that customer satisfaction and retention are maximized. Recognises that different teams "pilot the plane" at various stages, Customer Success mid-contract, and Account Management leading up to the renewal. Coordinates seamlessly across teams to ensure the renewal process runs smoothly and efficiently, driving towards a successful outcome
4. Cross-functional collaboration:
   • Partner with Customer Success, and Product teams to align on client strategies, product updates, and support needs
   • Communicate client feedback and insights to internal teams to help shape product development and feature prioritization
5. Effective communication strategy:
   • Versatile communication strategies: skilled in leveraging multiple channels, including email, phone, and social media, to connect effectively with stakeholders
   • Clear and tailored messaging: ensures all communication is professional, concise, and customized to the audience's needs
6. Market understanding & Strategic Initiatives:
   • Stay informed on regional market trends, competitive landscape, and industry best practices to provide relevant insights to clients
   • Support regional go-to-market initiatives and help expand our presence across LATAM by identifying new business opportunities within your portfolio

WHO YOU ARE

• Bachelor’s degree in Business, Marketing, Communications, or related field
• 5+ years of experience in account management, customer success, or digital marketing, preferably within SaaS, Martech, or a customer engagement-focused company
• Strong understanding of digital marketing, customer engagement, and CRM solutions
• Proven track record of managing high-value accounts and achieving growth targets
• Excellent communication and interpersonal skills, with the ability to work effectively across cultural and organizational boundaries
• Trilingual proficiency in Portuguese, English and Spanish
• Willingness to travel within the LATAM region as needed

#LI-Hybrid

About Emplifi

Emplifi is a leading AI-powered social media marketing and customer experience platform, empowering brands to deliver meaningful, connected experiences across digital channels. Recognized as a Leader by renowned analysts and celebrated as a customer favorite, Emplifi provides innovative, data-driven insights and AI-powered tools to help brands optimize social media performance, elevate their influencer marketing strategies, and deliver impactful customer engagement across marketing, commerce, and care.

About the Sales Team

Emplifi’s sales team is spread around the globe and helps businesses to scale their digital CX innovations and operations internationally while supporting clients of all sizes. Brand relationships are key to our business but we also work with hundreds of agency and media partners. Our aim is always the same - empower marketers to achieve more, no matter where they are or what industry they’re in.

As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever-growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor.

About the Role

To be successful in this role, you must be persistent and possess the inventive skills needed to reach and intrigue the ever-elusive decision makers. The role would suit a proactive personality with strong research skills, someone who is not afraid to cold call, as your success will depend on high levels of activity on the telephone and via other means if necessary (i.e. LinkedIn). Understanding of marketing and brand story telling would be beneficial.

What You’ll Do Here

• Identify and contact key, relevant decision makers responsible for leading brands with a view of driving new business opportunities, conduct needs assessments calls with specific prospects as assigned
• Support the Marketing and Sales departments through lead generation and qualify all inbound and outbound leads via phone, web, email, corporate events and direct mail campaigns
• Work closely with an assigned Account Executive/Regional Sales Manager and marketing team to achieve both your personal and sales executives’ targets, to develop and implement appropriate prospect communication plans and to ensure proper quality and quantity of demonstrations
• Communicate Emplifi value proposition with a view to scheduling online product demonstrations and face-to-face meetings for an assigned Account Executive/Regional Sales Manager

What You’ll Bring to Us

• Previous successful client facing experience, preferably sales, telesales experience in B2B
• Fluent levels of Portuguese, Spanish and English are required
• An AI-first mindset, with the ability to continuously leverage AI tools to simplify processes, streamline workflows, boost efficiency, and drive measurable business impact
• The ability and desire to work in a fast-paced challenging environment
• The desire to meet and exceed measurable performance goals
• A willingness to learn about social and brand marketing
• The technical aptitude to master our CRM tool
• The ability to deal with objections

What We Offer

• International and fast-paced environment
• Chance to work with the world’s biggest brands at the CX tech leader
• Agile and open-minded culture, with high levels of trust and flexibility 
• Opportunity for professional growth and development 
• Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas
• Flexible working environment
• Opportunity to use English on a daily basis
• There’s more as well! Speak with us to find out all the details!

We welcome and encourage applicants with disabilities. Accommodations are available upon request at any stage of the recruitment process.

At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities.

Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are.

About Us

Riskified empowers businesses to unleash ecommerce growth by taking risk off the table. Many of the world’s biggest brands and publicly traded companies selling online rely on Riskified for guaranteed protection against chargebacks, to fight fraud and policy abuse at scale, and to improve customer retention. Developed and managed by the largest team of ecommerce risk analysts, data scientists and researchers, Riskified’s AI-powered fraud and risk intelligence platform analyzes the individual behind each interaction to provide real-time decisions and robust identity-based insights. Riskified is proud to work with incredible companies in virtually all industries including Acer, Gucci, Lorna Jane, GoPro, and many more.

We thrive in a collaborative work setting, alongside great people, to build and enhance products that matter. Abundant opportunities to create and contribute provide us with a sense of purpose that extends beyond ourselves, leaving a lasting impact. These sentiments capture why we choose Riskified every day. 

About the Role

We’re looking for a Partner Marketing Manager to support and scale our global partner marketing efforts, with a strong focus on strategic events like our hosted flagship event Ascend and key co-marketing initiatives. This role is a critical part of our Demand Generation engine, helping us extend our reach through partners and create high-value, high-touch experiences for our target accounts.

This is a hands-on, execution-focused role. You’ll be working closely with Field Marketing, Partnerships, Sales, and Content to bring partner programs to life across regions. From Ascend to partner-led campaigns and events, you’ll help ensure we are showing up in a strategic, consistent, and impactful way alongside our partners.

This role is designed to strengthen how we leverage partners across the business, while upleveling the partner experience within our most important programs.

What You’ll Be Doing

• Own execution of partner marketing programs across global initiatives including Ascend, NRF, MRC, Shoptalk, and co-marketing campaigns
• Support the development and execution of the partner strategy for Ascend, including sponsors, activations, and onsite experience (Partner Summit)
• Partner closely with Field Marketing to align partner involvement with regional GTM plans and event strategies
• Help bring partner-led experiences to life across executive events, sidecars, and regional programs
• Execute joint campaigns with key partners including webinars, content, and ABX plays
• Collaborate with Sales, BD, and Partnerships to identify the right partners for target accounts and key moments
• Ensure partner messaging and positioning aligns with our overall brand and campaign strategy- update portals
• Manage partner deliverables and timelines to ensure seamless execution across programs
• Identify opportunities to uplevel partner engagement into more white-glove, high-impact experiences
• Support reporting and tracking of partner program performance and contribution to pipeline
• Track, analyze, and report on performance, translating data into clear insights and optimizations
• Work closely with Marketing Ops to ensure proper tracking, attribution, and campaign visibility

Qualifications

• 2 to 4 years of experience in marketing or partner marketing, ideally in B2B SaaS or tech
• Knowledge and curiosity to explore AI tools in order to create efficiencies 
• Strong analytical mindset and comfort working with data to drive decisions and optimizations
• Ability to collaborate across the entire marketing organization and partner closely with partnerships, content, and design, while taking into account the nuances of regional challenges and market differences
• Ability to manage multiple campaigns and priorities in a fast-paced, global environment
• Strong attention to detail and executional excellence  - this role will require adhering to established internal processes
• Self-starter who takes ownership and can operate independently

Hybrid position - ability to work 1-2 days monthly from Sao Paulo office

Please submit an English copy of resume.

In the News

Reuters: General Atlantic-backed Riskified valued at $4.3 bln in NYSE debut

Fortune Magazine: Riskified named Best Workplaces in New York for 2022

The Muse: Q&A with Sales Enablement Manager Benedikt Parstorfer

Globes: Riskified is among Israel’s fastest growing companies 

TechCrunch: Riskified Prevents Fraud on Your Favorite E-commerce Site

CTech: Riskified’s VP HR on Post-COVID Flexible Work Routines

Riskified is deeply committed to the principle of equal opportunity for all individuals. We do not discriminate based on race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog’s worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. As a Technical Account Manager 2 (TAM 2), you’ll serve as a trusted advisor to our strategic customers, accelerating their adoption of the Datadog platform and enabling long-term success. TAM 2s bring deep technical expertise, refined customer skills, and consultative insight into how monitoring, observability, and DevOps practices translate to business value.

At Datadog, we place value in our office culture—the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Act as a technical advisor to 3 primary enterprise accounts, ensuring successful product adoption and effective usage of the Datadog platform.
• Lead enablement and adoption sessions across core product areas tailored to your customer’s architecture and business needs.
• Analyze customers’ IT Operations environments and workflows to recommend configuration, product usage, and performance improvements.
• Deliver technical business reviews, health checks, and account maturity assessments, contributing to customer QBRs with impactful recommendations.
• Escalate product issues appropriately and advocate for your customers’ needs with Datadog’s Product and Engineering teams.
• Create executive-level summaries and insights that tie platform usage to business outcomes.
• Participate in internal TAM strategy sessions and contribute to team learning through feature presentations, case studies, or best-practice sharing

Who You Are:

• You have 2+ years of experience in a technical customer-facing role (TAM, Solutions Architect, SRE, DevOps Engineer, or similar) within the cloud or observability space.
• You’re confident with at least two public cloud platforms (e.g. AWS, Azure, GCP) and have hands-on experience with infrastructure or application monitoring.
• You’re familiar with scripting or automation tools (e.g. Python, Bash, Terraform, Chef/Puppet).
• You have working knowledge of CI/CD pipelines and containerization tools (e.g. Jenkins, GitLab, Docker, Kubernetes).
• You excel at communicating technical concepts to both technical and non-technical stakeholders, and can adapt your style for individual contributors or exec audiences.
• You’re able to work with minimal guidance on customer enablement, issue triage, and product adoption strategies.
• You are comfortable traveling up to 25–30% of the time as needed (via auto, air, or train).
• Previous experience using Datadog or other cloud monitoring tools is a strong plus

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding program
• Generous global benefits package
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, including Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Account Manager (TAM) will continue to provide hands-on technical services to our largest customers by supporting, adopting and providing guidance over the comprehensive suite of products and features available at Datadog. A TAM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Advise on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes
• Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value.
• Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements
• Participate and prepare for Monthly and Quarterly Business Reviews with customers
• Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products
• Continuously evolve best practice to technical product adoption and customer success

Who You Are:

• Someone with a solid technical grounding and hands-on experience of IT Operations
• Confident in your hands on experience AWS, Azure or GCP
• Comfortable scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet etc.
• Skilled in using CI/CD tools e.g. Jenkins, Gitlab etc.
• Knowledgeable about Containerization tools e.g. Docker, Kubernetes or Rancher etc.
• Able to sit up to 4 hours, traveling to and from client sites 
• Able to travel via auto, train or air up to 30% of the time
• Previous experience working as a TAM supporting mid-market and/or Enterprise customers in the cloud space
• Experienced using Datadog and/or other cloud monitoring tools
• Fluent in written and spoken Portuguese and English

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

As a Manager, Mid-Market Sales, you will provide strategy, mentorship, and guidance for a team of Mid-Market Account Executives. This role impacts one of the largest lines of business in the company, ultimately bringing a proven product to a multi-billion dollar market and selling into companies from 1,000 to 5,000 employees.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Motivate your team to exceed objectives
• Develop and maintain accurate team forecasts
• Hire, oversee, and train a team of Mid-Market Account Executives
• Drive lead generation, high activity standards, and pipeline management
• Facilitate the ramp up for all new team members, coaching them to success
• Monitor the sales funnel from prospect to close and create metrics to improve performance

Who You Are:

• Experienced in hi-tech direct sales
• Familiar with SaaS/Cloud and Salesforce 
• Able to accurately forecast team performance 
• Passionate about coaching, mentorship, and team management
• Motivated by helping people grow with a desire to continue learning
• A self-starter who thrives in a high-growth, rapidly changing marketplace
• Proven in overseeing an outbound sales team in all areas of the sales cycle
• Fluency in Portuguese at a professional or business level is essential for this position

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your experience, we encourage you to apply.

Benefits and Growth:

• High income earning opportunities based on performance
• Opportunity for Presidents Club
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing 
• Sales training in MEDDIC and Command of the Message 
• Intra-departmental mentor and buddy program for in-house networking 
• An inclusive company culture, opportunity to join our Community Guilds
• Generous global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

About The Role:

• You will be responsible for the entire life cycle management of big events since the sales and legal team has signed the commercial contract till the events final closing.
• You will be the main point of contact between all the stakeholders, from the event organizer to all the internal teams involved.
• Although being overall owner of the whole process you will work as part of a team, you will be in charge of making things happen in time and form by managing other departments tasks.
• Communicate product needs (Fever usability) and process needs to HQ, work with product/engineering to deliver on them. in order to have a consolidated list of all the requirements and prioritize them with the product team. 
• Create and maintained exhaustive Q&A in order to have an answer to potential user incidencies managed by our user support team. 
• Make sure that all the requirements needed to achieve the project goals have all the necessary documentation 
• Depending on the event, your presence on site might be required during the launch or other important dates

About You:

You are degree qualified, with a project management background. You thrive in a fast-paced environment and pride yourself on your flexible, detail-oriented, analytical and organized mindset.

In order to be successful in this role, you will be expected to be an entrepreneurial individual. The role requires a mix of project management and operational experience. You will have to be very comfortable coordinating other departments to ensure the delivery of requirements on time, also delivering results in an ambiguous environment, being exceptionally detail-oriented while looking around corners.

• +4 years in a project management role or consulting background. This is not a position for an events background, but having event experience is a plus.
• Fluent English and Portuguese. Other languages are a plus!
• Huge appetite for learning and the ability to pick up new skills quickly. You will also have strong analytical, relationship management, and organizational skills.
• You'll be solution-focused, identifying problem areas and then creating plans to find resolutions. 
• You'll have strong communication skills and a proven track record of building positive working relationships.
• Highly organized and efficient
• Curious and keen to push boundaries and try new concepts
• Able to communicate with events partners, brands, agencies, and talent on efforts
• Ability to think strategically when faced with an events partnership brief or with our proprietary data on what events work
• Able to handle large amounts of work and parallel work-streams
• Collaborative and willing to get hands dirty and work on all required events tasks
• Knowledge of promotional tools such as Facebook and Instagram is a plus
• Strong academic background is a plus

Benefits & Perks:

• Attractive compensation package
• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Work in a location in the heart of Sao Paulo. Home-office friendly.
• Responsibility from day one and professional and personal growth
• Great work environment with a young, international team of talented people to work with
  
  

#LI-hybrid #LI-fulltime 

WHAT YOU’LL DO

As a Technical Support Specialist, you will be a vital member of our Global Customer Support organization - serving as a trusted product expert, primary point of contact for inbound questions and owner of complex technical cases. You’ll diagnose and fix issues, answer product questions, and guide best practices, ensuring fast, accurate help and a great customer experience.

Your responsibilities will include:

• Owning customer inquiries end-to-end (how-to questions, technical break-fix issues, integration/configuration help, and best practice guidance), providing timely, insightful, and technically sound resolutions and suggestions
• Becoming a trusted product expert - mastering the dashboard, integrations, troubleshooting steps, and best practices
• Driving increased product adoption by enabling customers to effectively utilize the platform and achieve their desired outcomes
• Collaborating effectively with your own team members, Customer Success, Account Managers, Product and Engineering, and other cross-functional teams to deliver seamless customer experiences
• Proactively identifying opportunities to enhance customer satisfaction and drive product adoption
• Contributing to process improvements and internal enablement while actively documenting and sharing knowledge to elevate teammates and customers

Please note this job description does not cover every duty you may need to undertake; you may be asked by your manager to handle other reasonable responsibilities commensurate with the role.

WHO YOU ARE

• An excellent communicator with a customer-centric attitude with the ability to translate complex concepts into clear, understandable language for diverse audiences
• Analytical, curious, and resourceful with strong troubleshooting and problem-solving capabilities
• Passionate about helping customers and resolving issues efficiently and effectively
• Skilled at managing and prioritizing a high volume of inquiries and escalations; resilient and calm under pressure in fast-paced, time-sensitive situations
• Able to synthesize complex technical concepts and communicate them clearly to diverse audiences
• Adaptable to fast-paced, high-volume environments with shifting priorities while being able to multitask and maintain performance under pressure
• A proactive problem solver with a strong sense of intellectual curiosity, who thrives in collaborative team settings to tackle challenges

What you have:

• 2-3 years of experience supporting technical products, ideally in SaaS or mobile application environments
• A degree from an accredited college or university, a technical boot camp certification, or equivalent practical experience
• Proficiency with case management tools (e.g., Salesforce, Zendesk) for efficient inquiry management and resolution
• Hands-on experience with HTML, CSS, APIs, and/or SQ
• Experience with tools such as Postman, Snowflake, and/or Kibana is a plus
• Domain knowledge of two or more: SaaS, Mobile Technology, APIs, Marketing Automation, Direct Marketing, Marketing Analytics, and/or basic programming
• Strong written and verbal communication skills in English

#LI-Hybrid

Pinterest’s SMB team supports advertisers to help them reach their marketing goals.  We’re looking for an experienced sales leader to lead an Agency Scaled segment for our LATAM SMB organization to achieve quarterly and annual revenue quotas, retention, and Average Revenue per Advertiser (ARPA) growth. The SMB Lead Industry Manager will evolve sales programs and build processes that will impact thousands of SMB agencies across all of LATAM.  Success in this position requires strong ability to lead and inspire a team, sales and analytical skills to make data driven decisions, and the ability to manage competing priorities in a highly dynamic team environment

What you’ll do:

• Manage the day-to-day vendor operations for a scaled Agency segment to drive revenue growth of LATAM SMB on the Pinterest platform. This includes developing/standardizing operational systems to allow sellers to operate at a high level of productivity, standardizing pitches, upsells, and optimisations to ensure our sellers offer a world class sales motion against a large portfolio of advertisers.
• Implement the vision, sales strategy, and processes for the function segment, including goals and plans, revenue forecasting and quota setting, and reporting. Analyze business trends, market trends, customer needs, and competitive landscape, to identify growth opportunities and risks to the segment.
• Core to the role is working alongside vendor function leaders and cross functional teams to implement scaled growth strategies to drive the business and accountability, monitoring metrics and milestones against established revenue targets, KPIs, and quarterly OKRs.
• Collaborate with various internal teams and stakeholders across the organization, including other internal sales leaders e.g. new business, high value account management and cross functional partners such as Sales Ops, Performance Solutions, Quality Assurance and Learning & Development to align resources, priorities, initiatives and remove barriers to deliver on client expectations.
• Collaborate with external Independent agencies to build relationships, nurture revenue growth and drive agency deals.

What we’re looking for:

• 8+ years professional experience in digital media sales, online advertising, or sales leadership.
• 3+ years of sales leadership experience preferred.
• Experience working with Independent Agencies across LATAM.
• A data-driven leader with the ability to lead large teams against aggressive revenue goals.
• Ability to extract insights from data to inform strategic decisions.
• Experience creating a driving sales motions/programs in a scaled sales organization.
• Exceptional interpersonal and problem solving skills.
• Self-driven and innovative candidate comfortable in a dynamic and rapidly changing environment that requires the balance between strategic work and tactical implementation.
• Fluent in Salesforce, Tableau, Excel, and other sales productivity software.
• Fluent in Portuguese and English; Spanish language skills are a plus.

Relocation Statement:

•  This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.

In-Office Requirement Statement

• We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection.
• This role will need to be in the office for in-person collaboration at least 2-5 times per week. Therefore needs to be in a commutable distance from Sao Paulo office.

#LI-ONSITE 
#LI-DG2

CONSUMER SALES MANAGER, LATAM SALES (STARLINK)

Starlink is a revolutionary satellite constellation, delivering low-latency broadband internet around the world—bringing an unprecedented opportunity to significantly impact communities, businesses, and governments worldwide. The Consumer Sales Team is seeking a Consumer Sales Manager based in Brazil to drive our retail strategy and execute in one of our most important and high-potential markets. This person will play a key role in expanding our consumer footprint and managing relationships with retail partners and distributors in target LATAM countries. 
 
The ideal candidate will have a strong background in Retail sales within the consumer electronics, telecommunications, or technology sectors, with a proven track record of launching new products, building strategic channel partnerships, and driving significant sales growth. This role requires a deep understanding of the LATAM, especially Brazil, retail landscape across major electronics retailers, mass merchants, and potentially specialized, regional chains.
 
Success will require systems thinking, creativity, and excellent communication skills to synthesize information that shapes future products and strategic direction. This is a special opportunity to work at the cutting edge of satellite technologies with a world class team focused on connecting the unconnected!

RESPONSIBILITIES: 

• Define and execute comprehensive channel strategies for consumer (retail + online) sales, identifying target retailers, sales channels, and go-to-market approaches
• Identify, establish, and grow strategic relationships with key retail partners (e.g., electronics retailers, distributors, etc.) that enable an online and offline strategy
• Develop and manage sales forecasts, budgets, and KPIs. Drive aggressive sales targets and implement initiatives to achieve and exceed them. Analyze sales data to identify trends, opportunities, and areas for improvement
• Collaborate with product and marketing teams to develop compelling retail merchandising strategies, in-store displays, product demonstrations, and sales tools that effectively communicate Starlink’s value proposition to consumers
• Successfully negotiate and close partnership deals between SpaceX and omnichannel (e.g., retail, niche resellers, B2B partners, etc.) customers
• Conduct ongoing market research and competitive analysis to stay abreast of industry trends, consumer behaviors, and competitive activities within the LATAM broadband and retail sectors
• Work closely with marketing, product management, engineering, finance, compliance, and legal teams to ensure a cohesive and integrated go-to-market plan buttresses the LATAM business
• Serve as the primary point of contact for assigned retail customers, including but not limited to onboarding, account management, and long-term growth of the relationship and its revenue – especially focusing on:
  • Acting as an extreme owner of the assigned region to realize forecasted revenue on or ahead of schedule, identifying and successfully communicating readiness levels, requirements, schedules, and risks
  • Collaborating with cross-functional team (engineering, regulatory, business, planning, etc.)
  • Synthesizing complex information and making actionable recommendations to leadership
  • Collecting, communicating, and championing customer feedback to internally influence and steer programmatic and technical development required to maintain and grow consumer business in support of overall Starlink business goals

BASIC QUALIFICATIONS:

• Bachelor's degree in an engineering or business discipline; OR high school diploma/equivalency certificate and 6+ years of professional business development, sales, operations, engineering, or account management experience
• 3+ years of experience working with customers to support a technical product or service

PREFERRED SKILLS AND EXPERIENCE:

• Proven retail industry experience (consumer electronics, CPG, or FMCG preferred)
• Experience developing go-to-market strategies or building sales channels in international markets with proven track record of successfully launching and scaling new products across LATAM
• Independently motivated, with a demonstrated track record of project ownership
• Strong interpersonal, presentation, communication and negotiation skills
• Demonstrated technical aptitude in a professional setting
• Familiarity with satellite communications and/or the Brazilian retail landscape, its key partners, sales cycles, and consumer purchasing behaviors
• MBA or master's degree with a business or engineering focused curriculum
• Fluency in Portuguese and Spanish

ADDITIONAL REQUIREMENTS:

• Must be available to work extended hours and/or weekends as needed to support critical milestones or operations
• Must be willing to travel to other SpaceX offices and customer locations as needed up to 50% within the LATAM region

Role Summary

Location: Sao Paulo, Brazil

Hybrid

Full-time

We’re looking for a highly motivated Customer Success Manager based in Sao Paulo, Brazil. The Customer Success Manager will be tasked with enabling SMBs and professional businesses in the region to pay and get paid globally with Payoneer’ s fast, flexible, secure, and low-cost solutions. The primary responsibilities will include working with our larger customers to co-build their growth strategy and increasing market penetration by adapting Payoneer’ s product and services portfolio. Additional responsibilities include implementing innovative initiatives for the longtail growth within the leading online verticals in the world. The ideal candidate is comfortable working in a very dynamic, challenging, multidisciplinary, and cross-functional environment to successfully build and implement our growth strategy in the region.

What you’ll do:

• Play an active role in building long-term relationships with Payoneer Partners in the LATAM Region; Portfolio of 80-100 accounts
• Engage the onboarding, retention and cross-selling to increase the payee population of the partners under their Portfolio
• Build a growth plan in sync w/ other customer success managers from Global Partners with local presence in LATAM to build a local agenda to improve Payoneer Brand Awareness and increase our share of pocket in the region
• Identify business opportunities, build the go to market plan, develop solutions that match customers’ needs and successfully implement the roadmap
• Be proactive to enhance our product portfolio for the region, working very close to Product and Marketing teams
• Be analytical to better understand business performance and find the “diamonds”. Ability to see the big picture, understand business key drivers and how they relate to each other to drive profitable growth
• Be entrepreneurial to develop what is needed to bring the opportunities onboard
• Build business success stories and case studies
• Drive events, below the line activities and represent Payoneer in industry forums to drive awareness

Who you are:

• 2+ years of account management, business development or other relevant experience in Fintech/payments industry
• Bachelor's degree, preferably in business or industrial engineering
• Fluent in English + Portuguese
• Expertise in developing business cases, financial analyses, and modeling, analyzing and forecasting economic and financial impacts
• Strong written and verbal communication skills
• Ability to present a business case to key stakeholders
• Data oriented, possesses a high level of attention to detail with strong analytical and business reasoning skills
• Record of accomplishment in meeting and exceeding business targets
• Ability to make decisions in a changing environment, anticipate future needs and drive results
• High level of organization, focus, and ability to work under pressure

Join the Payoneer Family - check out Our Values and apply today!

#LI-AB4

#LI-Hybrid

Role Summary

Location: Buenos Aires, Argentina

Hybrid

Full-time

Payoneer is looking for an energetic and ambitious Partnerships Manager in Latin America – based in Buenos Aires – who takes ownership to the highest level, can learn quickly in a fast-paced environment and to grow new and existing partner accounts through effective executive engagement. You will drive new partners, manage an existing portfolio, and handle the end-to-end partner management in collaboration with other team members. Working in a dynamic business environment, you will be responsible for identifying and collaborating with the potential partners to drive acquisition and expansion of Payoneer reach.

In addition to being adept at both business development and account management, the ideal candidate should possess strong analytical skills to create programs and processes to enable the channel partnerships function to grow at scale. This role is will report to the regional head of partnerships.

What you’ll do: 
•    Build and grow a strong network of partners and affiliates to utilize Payoneer’s platform and products; commercial cards, sending and receiving of payments
•    Uncover new verticals.
•    Build partnerships and relationships that drives acquisition of clients across numerous verticals, eg, Knowledge Based Services, Remote Working, Ecommerce, Fintech, and Advertising
•    Contribute strategic depth in driving business analysis and market development activities in the region
•    Represent Payoneer at partner events and industry shows

Who you are: 
•    Bachelor’s degree, preferably in business administration or engineering
•    5+ years of experience in business development or partnerships
•    Fluent in English and Spanish
•    Experience in data analysis, deal making, partnerships, managing relationships and creating new opportunities.
•    Strategic thinking and independent thought coupled with ability to drive business end-to-end and execute
•    Strong written and oral communication skills
•    Excellent quantitative skills to quickly and accurately analyze complex information / data to draw conclusions and insights in clear written and oral communications
•    Flexibility to travel

 Not a must but a great advantage:
•    Experience in Fintech, payments, foreign exchange
•    Knowledge of growth hacking tactics

#LI-AG3

#LI-Hybrid

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Oracle, Faire, Lightspeed, and Navan - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Why you should join the Adyen Account Management team

At Adyen, the Account Management team is critical to the growth and success of our business,  as well as expanding the Adyen brand across the globe. Being part of our Account Management team, you’ll manage relationships with innovative international merchants, covering multiple industries and channels. You’ll have the opportunity to work on cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment with high autonomy. You’ll become an expert in the global payments landscape and level up your skills through our AM Academy. 

We are looking for a proactive and adaptable Account Manager to join our team in Sao Paulo. The ideal candidate is a strategic thinker with a hands-on mentality; someone who is eager to help the world’s biggest brands grow while changing an industry. You are excited to work with a global, multicultural team in a collaborative manner and help your team succeed. Your focus will be on delivering an outstanding customer experience, finding new opportunities, and driving mutual success for Adyen and our customers. 

Enterprise Account Manager (Affirmative Action for Black Community)

As an Account Manager at Adyen, you will manage our largest enterprise merchants by building strong relationships with key merchant contacts. The ideal candidate is a born networker who thrives in a fast-paced, diverse and entrepreneurial environment. You'll be managing relationships with local and international merchants across multiple industries and channels, so life is never dull! You will understand the unique needs of a merchant and provide them with payments expertise and guidance to help them grow.

What you’ll do:

• Own and grow a portfolio of enterprise merchants, meeting our team’s strategic and financial goals
• Build strong merchant relationships and navigate their organizations to align the right external and internal stakeholders
• Provide strategic and consultative advice to help influence and fulfill the global payments strategy of enterprise companies
• Collaborate cross-functionally to communicate merchant needs and feedback, impacting Adyen’s product innovation and development, and delivering merchant projects
• Proactively foster a positive working environment for our business and maintain good relationships with external and internal stakeholders

Who you are:

• You're a high-energy, dynamic, hands-on self-starter with a proven commercial edge and entrepreneurial drive
• Enjoy engaging others, working collaboratively, and developing strong working relationships at all levels of management
• Passionate about leading strategic payments conversations, presenting business reviews, and coordinating high level technical discussions
• Highly skilled in leveraging your business acumen and analytical abilities to strategically assess and help reach client goals
• Excited to prioritize and manage multiple projects across different departments, while motivating and collaborating with others to achieve results
• You have experience working with Enterprise Accounts
• Professional proficiency (written and verbal) in English and Portuguese

Ready to meet us?

If you are excited about this role, apply by clicking the link below. We can’t wait to meet you!

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

All your information will be kept confidential according to EEO guidelines.

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Oracle, Faire, Lightspeed, and Navan - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Why you should join the Adyen Account Management team

At Adyen, the Account Management team is critical to the growth and success of our business,  as well as expanding the Adyen brand across the globe. Being part of our Account Management team, you’ll manage relationships with innovative international merchants, covering multiple industries and channels. You’ll have the opportunity to work on cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment with high autonomy. You’ll become an expert in the global payments landscape and level up your skills through our AM Academy. 

We are looking for a proactive and adaptable Account Manager to join our team in Sao Paulo. The ideal candidate is a strategic thinker with a hands-on mentality; someone who is eager to help the world’s biggest brands grow while changing an industry. You are excited to work with a global, multicultural team in a collaborative manner and help your team succeed. Your focus will be on delivering an outstanding customer experience, finding new opportunities, and driving mutual success for Adyen and our customers. 

Enterprise Senior Account Manager

As a Senior Account Manager at Adyen, you will manage our largest enterprise merchants by building strong relationships with key merchant contacts. The ideal candidate is a born networker who thrives in a fast-paced, diverse and entrepreneurial environment. You'll be managing relationships with local and international merchants across multiple industries and channels, so life is never dull! You will understand the unique needs of a merchant and provide them with payments expertise and guidance to help them grow.

What you’ll do:

• Own and grow a portfolio of enterprise merchants, meeting our team’s strategic and financial goals
• Build strong merchant relationships and navigate their organizations to align the right external and internal stakeholders
• Provide strategic and consultative advice to help influence and fulfill the global payments strategy of enterprise companies
• Collaborate cross-functionally to communicate merchant needs and feedback, impacting Adyen’s product innovation and development, and delivering merchant projects
• Proactively foster a positive working environment for our business and maintain good relationships with external and internal stakeholders

Who you are:

• You're dynamic, hands-on self-starter with a proven commercial edge and entrepreneurial drive
• Enjoy engaging others, working collaboratively, and developing strong working relationships at all levels of management
• Passionate about leading strategic payments conversations, presenting business reviews, and coordinating high level technical discussions
• Highly skilled in leveraging your business acumen and analytical abilities to strategically assess and help reach client goals
• Excited to prioritize and manage multiple projects across different departments, while motivating and collaborating with others to achieve results
• You have at least 10 years of experience working exclusively with Enterprise Accounts;
• You have full professional proficiency (written and verbal) in English;
  
• You are available to work 3 days in person on Morumbi/SP.

Additional details:

• This role is based out of our São Paulo office. We have a hybrid workplace and value in-person collaboration; we do not offer remote-only roles. 
• Some domestic and international travel required

Ready to meet us?

If you are excited about this role, apply by clicking the link below. We can’t wait to meet you!

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

All your information will be kept confidential according to EEO guidelines.

A InvGate é uma empresa SaaS em rápido crescimento que desenvolve produtos para gestão de TI e automação de serviços, utilizados por clientes em mais de 60 países, em setores como bancos, e-commerce, educação e tecnologia.

Para apoiar nosso crescimento contínuo, estamos buscando um(a) Senior Partner Account Manager com foco no desenvolvimento e crescimento do mercado brasileiro. Trata-se de uma posição sênior e estratégica, na qual você atuará como responsável e owner do canal de parceiros no Brasil, com alto nível de autonomia e responsabilidade sobre resultados.

Como Senior Partner Account Manager, você será responsável por criar atividades e processos que promovam as soluções da InvGate, além de desenvolver, expandir e fortalecer nosso ecossistema de parceiros no Brasil.

Suas responsabilidades incluirão:

• Gerenciar o processo completo end-to-end para um portfólio de parceiros, impulsionando o desenvolvimento do negócio em seu território.
• Ser responsável pela estratégia, performance e crescimento de receita do canal de parceiros no Brasil, atuando como dono(a) do resultado.
• Recrutar, habilitar e desenvolver parceiros estratégicos neste mercado em rápido crescimento.
• Criar e executar planos de negócios conjuntos com parceiros, com foco em relacionamentos de longo prazo, geração de pipeline e crescimento sustentável.
• Trabalhar de forma transversal com as equipes de Vendas e Marketing para identificar e desenvolver novas oportunidades de negócio.
• Apoiar previsões gerenciais, fechamento de negócios, acompanhamento de resultados e registro de atividades de vendas, utilizando os sistemas e ferramentas padrão da empresa (forecasts, KPIs, CRM).
• Incentivar parceiros a adotarem, posicionarem e promoverem os produtos e soluções da InvGate.
• Realizar viagens pontuais e visitas presenciais a parceiros e/ou clientes, conforme necessário.
  
  

Não hesite em se candidatar se você:

• É uma pessoa sênior, prática, proativa e orientada a resultados.
• Possui experiência sólida em vendas internacionais, desenvolvimento de negócios ou gestão de parceiros em um ecossistema de canais.
• Tem um entendimento consistente do modelo de canais e do mercado brasileiro.
• Consegue atuar com alto nível de autonomia e influenciar stakeholders internos e externos sem relação hierárquica.
• Possui experiência em venda de soluções, desde o entendimento do contexto da indústria do cliente final até suas necessidades e desafios específicos.
• Possui inglês ou espanhol em nível avançado ou fluente (fluência em pelo menos um desses idiomas é obrigatória).
  
  

O que oferecemos

• Uma posição estratégica com alto impacto no crescimento da empresa.
• Autonomia e visibilidade regional.
• Oportunidades de desenvolvimento profissional em um ambiente internacional.
• Aulas de inglês, treinamentos técnicos internos e externos, entre outros benefícios.

CSQ227R226

The Lead Engagement Manager delivers measurable impact for our LATAM customers in the Professional Services organization. You will own and independently scope multi-quarter, highly complex initiatives to solve problems with no clear precedent, operating with high autonomy in high-stakes environments.

The impact you will have:

• Regional Impact: Drive excellence at the Region level, contributing to team-level booking targets and consumption goals.
• Complex Problem Solving: Navigate complex regional, regulatory, or market-specific complexities across multiple countries.
• Mentorship: Coach and support junior Engagement Managers, acting as a go-to resource for peers on complex projects.
• Sales Strategy: Shape account strategy to align with client goals and lead the sales of complex Professional Services & Training (PS&T) offerings.
• Strategic Relationships: Establish and maintain strategic relationships with senior customer stakeholders across multiple engagements.

What we look for:

• 10+ years of leadership experience in Professional Services.
• Expert-level understanding of PS&T offerings and the ability to customize solutions for complex environments.
• Proficient thought leadership, increasingly viewed as an external expert in the industry.
• Participate in the hiring process to attract top-tier talent. 
• Expertise in Databricks architecture, ecosystem, and strategic account planning.
• Ability to travel up to 25-50% as required.
• Proficiency in both Portuguese and English

P-993

Mission 

As a Data & AI Technical Solutions Engineer, you play a critical role by helping customers debug and maintain stable production data pipelines, AI workflows, and more using the Databricks platform.  You will develop product expertise in a couple of areas by advising a broad set of customers and use cases across those technologies.  You will collaborate with other teams at Databricks to deliver an excellent customer experience - whether that’s product engineering teams or technical account team members.  TSE’s have proven production troubleshooting and optimization experience to help our customers’ workloads run smoothly and to achieve their strategic objectives using the Databricks’ platform.  Reporting to a TSE manager - you will be part of a world class global support engineering organization for Databricks, known for your technical depth and delivering impeccable customer service.

The impact you will have:

• Be the first point of contact for customer production issues - provide initial analysis, troubleshooting, and resolution for data engineering and AI workloads. 
• Deep Dive into code-level analysis of customer workloads to address issues related to Databricks products - including Spark core internals, Spark SQL, Delta, DLT, and Model Serving.
• Provide excellent customer support - be knowledgeable and empathetic in customer communications over email and video, act with a sense of urgency to find mitigations and solutions, diffuse escalations during incidents and be proactive at helping prevent future customer problems.   
• Help make the Databricks products simpler to use and customer production environments more stable - such as through coordinating with Engineering and Backline Support teams to identify areas for product improvements. 
• Develop expertise in productionizing systems in Databricks and share your knowledge by contributing to wikis and other technical documentation to be used internally or externally by customers and partners.

What we look for: 

• Minimum of 6 years of experience in designing, building, testing, and maintaining Python/Java/Scala based applications in typical project delivery and consulting environments. 
• Experience with SQL databases or data warehouses (such as Oracle, Teradata, SQL Server, MySQL) and ETL technologies (such as Informatica, DataStage, Talend, Fivetran). 
• 3 years of hands-on experience in developing two or more Big Data technologies such as Spark & Hadoop, Lakehouse architecture - such as Delta, Data Ingestion, Data Streaming applications, or ML/AI applications for industry use cases. 
• Hands-on experience in performance tuning and troubleshooting of Data and AI applications at production scale - including query optimization, memory management, garbage collection, and heap/thread dump analysis. 
• Prior Support or customer facing experience is not required for this role, but the ability and desire to develop excellent customer service skills is.
• Preferrable: Hands-on experience with public cloud (AWS or Azure or GCP).
• Technical degree or the equivalent experience.

In the role of Customer Success Senior Manager, you will be instrumental in driving the success of our clients in Latin America. You'll be responsible for developing payments, digital asset custody, stablecoins, virtual accounts and collection solutions for our LATAM clients, scaling volume and cross-selling other Ripple product and services, such as RLUSD adoption. With your expertise in the web3, financial services, customer success and account management, you'll build strong relationships, understand customer needs, and find opportunities to improve their value and potential. Get ready to be a driving force in shaping the web3 landscape, working closely with cross-functional teams (Sales, Business Development, Product, Engineering, Legal, etc.) to deliver exceptional solutions and create outcome where everybody wins.

WHAT YOU'LL DO:

• Develop a deep understanding of each customer's organization, culture, internal constituents, aspirations, and needs. Build highly impactful relationships with key executives and decision-makers - in addition to identifying aspects of Ripple’s engagement and advocacy that need to be strengthened
• Develop strategic account plans, manage contract renewals, identify and lead upsell and cross-sell opportunities
• Lead all aspects of customer-facing delivery responsibilities for both business and technical work-streams in conjunction with Ripple’s Customer and Partner Engineering (CP) team
• Be the voice of Ripple’s customers within the Ripple organization, ensuring that feedback and insights gained are proactively disseminated, inculcated, and acted upon by Ripple
• Drive strong collaboration across virtual execution teams composed of several Ripple functions (e.g., Product, CP, Sales, Business Development, Finance, Marketing, and Legal) and our customers’ project and business teams.

WHAT YOU'LL BRING:

• 10+ years of experience working with enterprise customers on the adoption of new technology and/or groundbreaking business changes
• Prior experience in a FinTech, Web3 or start-up/disruptor organization preferred. Candidates with banking background can also be considered
• Native Portuguese or Spanish speaker or proven fluency in Portuguese and Spanish in a working environment
• Knowledge of payments or custody industry is preferred
• Proven understanding of multi-stakeholder management in sophisticated environments
• Experience in developing and launching modern, sophisticated business solutions involving innovative technology and B2B relationships
• High energy, and gravitas - the ability to instill confidence and passion in others
• Excellence in building and managing relationships among cross-functional teams
• Excellent interpersonal skills and experience in coaching others. Ability to consult, empower and encourage others to achieve exciting goals by leading through example

Location: Brazil

We Are: 

RTB House is a next-generation performance demand-side platform (DSP) that uses proprietary Deep Learning AI algorithms to help brands grow. The company is the market leader in driving performance using Deep Learning across the entire purchase funnel. 

Founded in 2012, and now operating in 90+ markets, RTB House has always been private-by-design. It embraces first-party advertising and a relentless approach to innovation. RTB House offers end-to-end Deep Learning-powered AdTech products and solutions to maximize conversion, drive new customer acquisition, create engagement, and fuel long-term demand for a global base of clients.

You Will:

• Manage a portfolio of clients independently with focus on large clients
• Support campaigns through the whole lifecycle
• Ensure client satisfaction and high retention
• Regular performance reporting to clients, persuasive QBR presentations for large clients
• Ensure timely payments
• Negotiate business terms and doing upsell
• Push optimizations to meet client goals and internal goals
• Internal reporting on campaigns and individual performance
• Mentor for junior colleagues (new AMs and jAMs) in campaign management area
• Drive company-wide or local projects in account management
• Build expertise and being go-to person in some areas of knowledge

Desired Experience: 

• Experience in account management, managing large clients
• Experience in e-commerce and/or in retargeting
• Persuasive communication, experience in negotiations and presentations
• Some experience in developing others would be an asset
• Strong problem solving skills, quantitative skills, very good command of Excel
• Good track record, success cases in the previous role(s)
• Strong and clear motivation, being able to self-motivate
• Advanced English

We Offer: 

• Full package of benefits, such as: VR, Health Insurance, Gympass, Budget for language courses, etc.
• Global environment - you will be working with teams from abroad.
• Remote working.

Apply now! 

You don't need to tick every box to apply. If you are passionate about digital marketing, send us your CV, and we'll review it.

Information for Applicants: Brazil

Location: São Paulo

We Are:
RTB House is a global company that provides state-of-the-art marketing technologies for top brands and agencies worldwide. Its proprietary ad-buying engine is the first in the world to be powered entirely by Deep Learning algorithms, enabling advertisers to generate outstanding results and reach their goals at every stage of the funnel. 

You Will:

• identify new sales opportunities and convert them into RTB House customers on the Brazilian market;
• generate sales by handling all aspects of the sales cycle from prospecting to close;
• partner with technical and account management teams;
• execute customer communications via telephone or email, in line with standards and procedures;
• create formal offers and present them to potential customers;
• deliver high levels of customer relationship management, satisfaction, and interaction;
• report on the status of sales processes regarding both existing and potential customers;
• develop professional and technical knowledge by attending training sessions.

Desired Experience: 

• understanding of the online advertising industry;
• deep experience in a B2B environment;
• great analytical and organization skills;
• persuasion, exceptional negotiation and communication skills;
• knowledge in sales frameworks and techniques;
• fluency in English.

We Offer: 

• competitive salary and incentives plan, based on experience and increasing performance;
• the joy of working and learning in one of the fastest growing sectors in online advertising;
• a rewarding career in a friendly and inspiring atmosphere;
• the opportunity to participate in ambitious projects in the growing, international organization;
• your ideas and creations will have a chance to make an impact and lead the market.

Apply now! 

You don't need to tick every box to apply. If you are passionate about digital marketing, send us your CV, and we'll review it.

Information for Applicants: Brazil