Application Security Jobs in Santiago.
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Senior Machine Learning Engineer
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Senior Machine Learning Engineers at Thoughtworks build, maintain and test the architecture and infrastructure for managing machine learning applications. They are involved in supporting and contributing to the design of the end-to-end applications and products. They are responsible for building core capabilities including technical and functional machine learning systems and applications, being the anchor for functional streams of work and are accountable for timely delivery.
As a senior machine learning engineer, you will work on the latest tools, frameworks and offerings while also being involved in enabling credible and collaborative problem solving to execute on a strategy.
Job responsibilities
- You will contribute to design and drive the development of robust scalable architectures and infrastructure for deploying and managing machine learning (ML) applications, ensuring high availability, performance and security.
- You will collaborate with data scientists and engineers to translate business needs into effective and efficient ML systems and applications.
- You will own the development and maintenance of core functionalities within ML applications, including ML pipelines, model training and deployment, and monitoring and evaluation.
- You will drive the functional stream of work by providing technical expertise, handling team discussions and ensuring timely delivery of assigned tasks.
- You will stay ahead of the curve by actively exploring and implementing the latest tools, frameworks and offerings in the ML landscape.
- You will facilitate collaborative problem solving within the team by actively listening, communicating effectively and mentoring other engineers.
- You will contribute to the development and execution of the team's overall ML strategy, aligning technical capabilities with business objectives.
- You will proactively identify and address challenges related to ML systems and applications, proposing solutions and implementing improvements.
Job qualifications
Technical Skills
- An advanced English level is required.
- You must have a strong experience with LLM and AI.
- You have experience in writing clean, maintainable and testable code, demonstrating attention to refactoring and readability of the code.
- You are proficient in scripting languages such as Python or Shell for automation and task streamlining.
- You have knowledge of distributed systems and scalable architectures to handle large-scale ML applications.
- You have experience with building, deploying, and maintaining ML systems using relevant ML techniques and platforms, i.e.: Scikit-learn, Tensorflow, MLFlow, Kubeflow, Pytorch.
- You have experience with building, deploying and maintaining ML systems and experience with application of MLOps principles and CI/CD to ML.
- You have experience in machine learning engineering and data science, are familiar with key ML concepts, algorithms and frameworks, and understand ML model lifecycles.
- You have experience with designing and operating the infrastructure required to run different types of ML training and serving workloads, i.e.: on-premise vs. cloud infrastructure, infrastructure as code, monitoring, etc.
- You have hands-on experience with on-premise and cloud services for building and deploying ML pipelines, i.e.: Azure, AWS, GCP or Databricks and associated ML managed services.
Professional Skills
- You understand the importance of stakeholder management and can easily liaise between clients and other key stakeholders throughout projects, ensuring buy-in and gaining trust along the way.
- You are resilient in ambiguous situations and can adapt your role to approach challenges from multiple perspectives.
- You don’t shy away from risks or conflicts, instead you take them on and skillfully manage them.
- You are eager to coach, mentor and motivate others and you aspire to influence teammates to take positive action and accountability for their work.
- You enjoy influencing others and always advocate for technical excellence while being open to change when needed.
Other things to know
Learning & Development
There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.
About Thoughtworks
Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary.
#LI-Remote
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Overview
We are seeking a Manager, Program Management to lead and develop a globally distributed team of Program and Project Managers within PagerDuty's Professional Services organization. This role is primarily a people leadership position, responsible for building team capability, driving delivery consistency, and enabling measurable customer outcomes at scale. The Manager, Program Management partners closely with Professional Services leadership, Customer Success, Sales, and cross-functional operations teams to ensure the PM team is well-equipped, effectively deployed, and delivering high-quality outcomes across the customer lifecycle.
The ideal candidate brings a strong foundation in program delivery and a proven ability to lead distributed teams through change. They lead with clarity, invest in the growth of their people, and maintain a high bar for operational rigor and customer impact.
Job Responsibilities
People Leadership & Team Development
- Directly manage a team of Program Managers and Project Managers across multiple geographies, including Chile, the US, Canada, and dotted-line partnerships in EMEA and APAC.
- Drive team performance through clear goal-setting, regular coaching, structured feedback, and meaningful career development conversations.
- Lead hiring, onboarding, and talent development efforts to build a high-performing, cohesive team across a distributed environment.
- Foster a team culture that values accountability, continuous improvement, and customer-centricity.
- Identify skills gaps and create development plans or training pathways to close them.
Delivery Oversight & Operational Excellence
- Maintain visibility across the team's active programs, identifying patterns in risk, resource strain, or delivery quality that require intervention.
- Establish and reinforce consistent delivery standards, governance practices, and program management frameworks across the team.
- Support capacity planning and workload balancing to ensure sustainable utilization across team members.
- Contribute to the development and refinement of team processes, tooling, and reporting to improve delivery efficiency.
- Identify and advance expansion opportunities within active engagements by ensuring customer entitlements are fully utilized and positioning additional services where value has been demonstrated.
- Own the development and continuous improvement of delivery methodologies, frameworks, and best practices that support new service offerings and evolving customer needs.
Stakeholder Collaboration & Cross-Functional Partnership
- Partner with Professional Services leadership to align team priorities, surface delivery risks, and contribute to operating model improvements.
- Collaborate with Customer Success, Sales, and Resource Management to ensure smooth program staffing and handoffs.
- Contribute to team-level planning cycles, including forecasting, headcount planning, and capacity reviews.
- Represent the Program Management team in cross-functional discussions and leadership forums.
- Partner with Sales and Marketing to develop case studies, testimonials, and referenceable accounts from successful Professional Services engagements that enable pre-sales conversations.
Program Delivery & Customer Engagement
- Maintain direct involvement in select customer programs or strategic initiatives, modeling delivery excellence and reinforcing team standards.
- Serve as an active escalation point for at-risk or high-complexity engagements, stepping in to drive resolution alongside the assigned PM.
- Build and maintain relationships with key customer stakeholders, supporting the team in navigating executive-level conversations and program governance.
- Apply hands-on program management expertise to high-visibility or time-sensitive engagements as business needs require.
Qualifications
Requirement Qualifications & Skills
- 5+ years of experience in program management, business operations, or consulting, preferably in Professional Services or a SaaS environment.
- 2+ years of people management experience, with a track record of developing and retaining high-performing teams.
- Experience managing or closely collaborating with geographically distributed teams across multiple time zones.
- Strong organizational and operational skills, including planning, risk management, and delivery governance.
- Excellent interpersonal and communication skills, with the ability to influence across functions and levels.
- Comfort operating in a fast-paced, evolving environment where priorities can shift and ambiguity is common.
- Ability to work from the PagerDuty Santiago office at least two days per week, with occasional travel for customer or team engagements.
- Authorized to work in Chile.
Preferred Qualifications & Skills
- Experience with Professional Services delivery operations, including forecasting, resource planning, utilization management, and an understanding of revenue recognition as it applies to services delivery.
- Experience developing customer success stories, case studies, or other sales enablement materials from services engagements.
- Demonstrated ability to create or refine delivery methodologies for new service offerings or emerging technologies.
- Previous experience as a Program or Project Manager, or PMP/equivalent certification, is a plus.
- Familiarity with Salesforce, delivery scheduling tools (Precursive, Mavenlink, or equivalent), and analytics platforms (Google Sheets, Excel, Tableau).
- Knowledge of SaaS post-sales motions, customer success practices, and delivery revenue models.
- Experience leading teams through organizational or operational change.
- You know and understand our space or you're already a fan of our products!
PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.
This role is expected to come into our Santago office twice per week, so you can thrive in your new role and fully embrace being a Dutonian!
Hesitant to apply?
We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!
Where we work
PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:
Location restrictions:
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role.
How we work
Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.
People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.
What we offer
As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.
Your package may include:
- Competitive salary
- Comprehensive benefits package
- Flexible work arrangements
- Company equity*
- ESPP (Employee Stock Purchase Program)*
- Retirement or pension plan*
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
- Paid volunteer time off: 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
*Eligibility may vary by role, region, and tenure
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses
PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.
Go behind-the-scenes on our careers site and @pagerduty on Instagram.
Additional Information
PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.
Ready to apply?
Apply to PagerDuty
PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.
PagerDuty - Senior Forward Deployment Engineering Delivery Consultant (FKA Senior Scaled Delivery | Success on Demand Consultant)
The Senior PagerDuty - Forward Deployment Engineering Consultant is a pivotal leadership role responsible for overseeing the end-to-end development, deployment, and optimization of PagerDuty's platform and AI-driven solutions for enterprise customers.
This position requires experience in software development, architecture, and deployment, coupled with a deep technical understanding of AI integration practices and advanced development technologies.
The successful candidate will guide fast implementation projects, leveraging generative AI and automation to enhance customer outcomes from initial scoping and design through to production deployment and ongoing service enhancement.
Additionally, they will serve as the principal liaison between customers and internal teams, including Support, Success, Engineering, Professional Services, and Education, as well as between customers and PagerDuty’s Product & Development teams, ensuring that technical strategies align with business objectives.
This role also involves mentoring junior consultants, leading technical workshops on AI-powered solutions, and representing PagerDuty in external forums to advance modern development and deployment practices.
Responsibilities:
- As a Senior Forward Deployment Engineering Delivery Consultant, you will be responsible for collaborating with PagerDuty customers on the successful design, development, and implementation of solutions across the PagerDuty Operations Cloud.
- Collaborate with large-scale enterprises to perform comprehensive scoping assessments, ensuring that the specific technical and business requirements for platform deployment and AI solutions are thoroughly defined and aligned with organizational objectives.
- Lead end-to-end deployment projects by planning, coordinating, and executing the integration of PagerDuty solutions, leveraging advanced development techniques to ensure seamless transitions and minimal disruption to ongoing business operations.
- Partner across the organization’s customer-facing teams (Support, Success, Engineering, Professional Services, Education) as the Subject Matter Expert related to PagerDuty Operations Cloud. Support customer account teams in customer meetings, business reviews, and strategy, deployment, and upgrade planning, particularly where new product features or improvements may be required.
- Partner across PagerDuty Product & Development teams as the Subject Matter Expert, bringing direct customer feedback for new features, AI capabilities, and integration requirements for improvement in future product releases.
- Develop a deep understanding of PagerDuty products, solutions, integrations, processes, and workflows used in typical customer engagements.
Requirements:
- 5–8 years of experience as a Software Developer or Engineer in enterprise-level environments.
- Cloud & Architecture Mastery: Proficient in AWS, Kubernetes, Serverless architectures, and CI/CD pipelines.
- AI Implementation: Experienced in deploying generative AI models and integrating them into complex platforms.
- AI-Driven Development: Skilled in using AI Coding Assistants (Claude Code, Cursor, Gemini) for rapid prototyping and agent-based delivery.
- Tech Stack: Proficient in Python, Java, React, and TypeScript for building REST APIs and data pipelines.
- DevOps Best Practices: Proven track record in debugging, testing, security, and managing the full software delivery lifecycle.
- Strategic Leadership: Experience managing large-scale platform deployments and AI initiatives from scoping to delivery.
- Stakeholder Management: Ability to influence senior executives and translate technical strategies into business outcomes.
- Team Mentorship: Strong background in leading cross-functional teams and fostering collaborative, high-performance environments.
- Certifications: Advanced credentials in AI, Cloud (AWS/Azure/GCP), or DevOps/SRE.
- Customer Collaboration: Comfortable providing technical guidance directly to clients, data scientists, and architects.
- Soft Skills: Exceptional problem-solving, English communication, and the resilience to thrive in fast-paced, ambiguous settings.
PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.
If you are within a 50 mile radius of the Santiago office, it is required to come in two times per week, so you can thrive in your new role and fully embrace being a Dutonian!
Hesitant to apply?
We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!
Where we work
PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:
Location restrictions:
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role.
How we work
Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.
People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.
What we offer
As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.
Your package may include:
- Competitive salary
- Comprehensive benefits package
- Flexible work arrangements
- Company equity*
- ESPP (Employee Stock Purchase Program)*
- Retirement or pension plan*
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
- Paid volunteer time off: 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
*Eligibility may vary by role, region, and tenure
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses
PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.
Go behind-the-scenes on our careers site and @pagerduty on Instagram.
Additional Information
PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.
Ready to apply?
Apply to PagerDuty
Senior Fullstack Developer
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Senior Software Developers collaborate with Business and Quality Analysts, Designers, Project Managers and more to design software solutions that will create meaningful change for our clients. They listen thoughtfully to understand the context of a business problem and write clean and iterative code to deliver a powerful end result whilst consistently advocating for better engineering practices. By balancing strong opinions with a willingness to find the right answer, Senior Software Developers bring integrity to technology, ensuring all voices are heard.
For a team to thrive, it needs collaboration and room for healthy, respectful debate. Senior Developers are the technologists who cultivate this environment while driving teams toward delivering on an aspirational tech vision and acting as mentors for more junior-level consultants. You will leverage deep technical knowledge to solve complex business problems and proactively assess your team’s health, code quality and nonfunctional requirements.
Job responsibilities
- You will learn and adopt best practices like writing clean and reusable code using TDD, pair programming and design patterns.
- You will use and advocate for continuous delivery practices to deliver high-quality software as well as value to end customers as early as possible.
- You will work in collaborative, value-driven teams to build innovative customer experiences for our clients.
- You will create large-scale distributed systems out of microservices.
- You will collaborate with a variety of teammates to build features, design concepts and interactive prototypes and ensure best practices and UX specifications are embedded along the way.
- You will apply the latest technology thinking from our Technology Radar to solve client problems.
- You will efficiently utilize DevSecOps tools and practices to build and deploy software, advocating devops culture and shifting security left in development.
- You will oversee or take part in the entire cycle of software consulting and delivery from ideation to deployment and everything in between.
- You will act as a mentor for less-experienced peers through both your technical knowledge and leadership skills.
Job qualifications
Technical Skills
- You have experience using one or more development languages (NodeJS (NestJS), Angular) with experience in Object-Oriented programming.
- You can skillfully write high-quality, well-tested code and you are comfortable with Object-Oriented programming.
- You are comfortable with Agile methodologies, such as Extreme Programming (XP), Scrum and/or Kanban.
- You have a good awareness of TDD, continuous integration and continuous delivery approaches/tools.
- Bonus points if you have working knowledge of React.
- English and Spanish advanced.
Professional Skills
- You enjoy influencing others and always advocate for technical excellence while being open to change when needed.
- Presence in the external tech community: you willingly share your expertise with others via speaking engagements, contributions to open source, blogs and more.
- You’re resilient in ambiguous situations and can approach challenges from multiple perspectives.
Other things to know
Learning & Development
There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.
Responsible Use of AI in Recruitment
At Thoughtworks, we use AI tools to support our recruitment team with administrative tasks such as drafting communications, scheduling interviews and writing job descriptions.
Crucially, our AI tools do not screen, assess, rank or make hiring decisions. Every application is reviewed by our team and all selection decisions are made exclusively by our interviewers and hiring managers.
We are committed to fairness and responsible AI. We actively manage our AI systems by testing, monitoring for biased outcomes and implementing mitigation measures. We hold our third-party vendors to these same high standards through a rigorous governance process. For additional information, please see our full Thoughtworks AI Policy for Recruitment.
About Thoughtworks
Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary.
#LI-Remote
Ready to apply?
Apply to Thoughtworks
Senior Infrastructure Engineer
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Our hosting team delivers InterSystems’ solutions as hosted or managed services, anywhere in the world. As more and more clients change to hosted solutions, we are looking for a senior systems engineers to join the Chile team to service our Latin America customers and help us with delivering the high levels of availability, performance and security that our clients have come to rely on.
The role offers a fantastic opportunity to live a true cutting-edge experience across a range of technologies, to solve interesting problems, to be allowed to make improvements, and to be recognized for making a difference.
Responsibilities - Deployment
- Work with our co-location partners to design appropriate cage, rack and server layouts and to ensure the ongoing provision of space, power and cooling in support of existing and forecasted solutions.
- Work with the engineering/architecture teams to design solutions so as to maximize performance, efficiency and operability of hosted solutions.
- Lead and/or participate in the provisioning and deployment of server, network and other hosting-related equipment, including hands-on build and configuration as/when required
- Participate in the deployment of new applications and/or changes, ensuring that all service components are documented and monitored and integrated into the company’s operational processes.
- Perform hardware qualification testing on new hardware platforms and certify them for production deployments.
- Work with stakeholders across the solutions lifecycle to ensure that pre-operational sign-offs are obtained, so as to ensure that solutions can be operated in a way that meets or exceeds performance targets e.g. security, availability and response times.
- Assist with the troubleshooting of integration issues.
- Consulting with technical stakeholders (including customers) on the delivery of hosted solutions.
Responsibilities – Operations
- Hands-on administration and maintenance of hosted solutions and related infrastructure (firewalls, switches, servers (IBM P series, Dell PowerFlex, Dell PowerEdge, etc.) including pro-active identification and fixing of potential incidents, backup management, etc.
- Participate in the definition, documentation, operation and continuous improvement of operational processes e.g. ITIL-based processes such as incident, change, problem and configuration management, and the smooth integration of these with wider company processes and systems.
- Define, implement, monitor and report on metrics that are required for the delivery of highly-available hosted services, as well as to meet the needs of the wider organization e.g. management, engineering, customer services and our customers.
- Provide technical support for all areas of hosted services, including participation on a 24x7 on-call rota; ensure the timely resolution of incidents and/or problems affecting hosted solutions and deploy approved changes and/or updates as required.
- Further enhance the automation of hosting-related processes e.g. deployment of changes, deployment of new services, inventory management, security scanning, service level reporting, etc.
Experience & Qualifications
- English level : at least B2, C1 preferred, capable of sustaining a conversation with team members form North America and Europe
- Strong hands-on experience with server hosting (e.g. data center) infrastructure
- Hands-on storage/SAN deployment and (ideally) management experience with IBM Flashsystem, Dell Powerstore.
- Hands-on AWS and/or GCP experience. Certifications in any of these hyperscalers are a plus.
- Hands-on Networking/Firewall solutions, preferably Cisco (Routing, ASA, FTD). Knowledge of Load Balancing/DNS Global Load Balancing solutions.
- Hands-on VMware deployment and management experience with VMware 8.x. Hands-on experience with Nutanix (desirable).
- Hands-on Linux deployment and management experience with RHEL 8.x and above.
- Experience with Veritas (NetBackup, Backup Exec) and Veeam, configuration and operation.
- Hands-on Windows domain and AD management experience
- Knowledge of service monitoring and alerting (Nagios, CheckMK preferred)
- Knowledge of configuration management (Puppet and/or Red Hat Satellite preferred)
- Scripting for automation using technologies (e.g. Ansible, Bash, Python, Powershell, Puppet)
- ITIL knowledge – principles and application
- Ability to support and develop junior colleague
- Strong troubleshooting skills
- Great customer service attitude
- Enthusiasm and talent for acquiring complex technical skills
- 8+ years of experience as Infrastructure/Senior Infrastructure Engineer or equivalent
Ubicación: Ciudad Empresarial, Huechuraba, Región Metropolitana
Esta oferta se enmarca en la Ley N°21.015 de Inclusión Laboral de Personas con Discapacidad. InterSystems promueve la igualdad de oportunidades y la no discriminación en todos sus procesos de reclutamiento y selección, asegurando procesos inclusivos y accesibles, en conformidad con la normativa laboral vigente en Chile.
About InterSystems
InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.
Ready to apply?
Apply to InterSystems