About Loop

Loop is a domain-specific AI company specialized in logistics and the physical economy. By leveraging verticalized AI, Loop transforms operational and financial signals within logistics data into structured insights that drive automation, financial transparency, and supply chain optimization at scale. Their solutions support enterprise shippers in modernizing back-office operations and uncovering hidden value within complex logistics networks.

Our investors include J.P. Morgan, Index Ventures, Founders Fund, 8VC, Flexport, and 50 industry-leading angel investors. Our team brings subject matter expertise from companies like Uber, Google, Flexport, Meta, Samsara, Intuit, Rakuten, and long-standing industry leaders like C.H. Robinson.

About the Role

As a Senior CSM at Loop, you will own a portfolio of our most strategic, global customers—responsible for retention, expansion, and long-term partnership value.

This is a highly autonomous role. You’ll act as a trusted advisor to executive stakeholders, lead complex cross-functional engagements, and ensure customers realize measurable ROI from Loop across their supply chain.

What You’ll Own

• Own a portfolio of enterprise and global accounts, managing complex orgs and stakeholders
• Drive renewals and expansion, including identifying, building, and closing upsell opportunities in partnership with Sales 
• Build relationships with senior stakeholders (Director → C-suite) and act as a strategic advisor
• Lead Executive Business Reviews (EBRs) focused on ROI, insights, and clear recommendations
• Translate data into actionable insights that drive cost savings and operational improvements
• Partner cross-functionally with Product, Engineering, Ops, and Sales to deliver customer outcomes
• Advocate for customers and influence product direction based on enterprise needs
• Proactively identify risks, gaps, and opportunities across accounts and drive  action

About You

• 6+ years of relevant Customer Success, Account Management, or similar roles (logistics/supply chain, B2B SaaS, or payments preferred)
• Proven track record owning renewals and driving expansion (clear examples required)
• Experience managing enterprise and/or global accounts with complex stakeholders
• Strong executive presence and ability to influence senior leaders
• Highly autonomous — able to prioritize, problem-solve, and drive outcomes independently
• Analytical and data-driven, with the ability to translate insights into business value
• Excellent communication skills — clear, concise, and executive-ready
• Bias for action and comfort operating in ambiguity

Benefits & Perks

• Premium Medical, Dental, and Vision Insurance plans, premiums are covered 100% for you
• 401k plan
• Unlimited PTO
• Generous professional development budget to feed your curiosity
• Physical and Mental fitness subsidies for yoga, meditation, gym, etc

#LI-LOOP

Gavin de Becker & Associates (GDBA) protects the world’s most influential and at-risk public figures.  Founded in 1978 by 3-time Presidential appointee, Gavin de Becker, our firm’s Protectors, Analysts, and Investigators are committed to our mission of protecting human life through the assessment, prediction, and management of violence.   

GDBA’s Mission: The Safety, Privacy, and Wellbeing of our Clients  

A newly hired Protector in San Francisco will earn no less than $90,000 in base earnings during their first year with GDBA. San Francisco-based Protectors could earn up to $110,000 in first year earnings when accounting for prior relevant experience, GDBA Training Academy performance, and promotion opportunities.   

Who You Are:  

We are actively seeking high-performing athletes and fitness training professionals where physical readiness, mental discipline, and precise decision-making matter. GDBA incorporates physical fitness standards into its selection process and our deployment of anti-assassination strategies each and every day.  

Many applicants that possess the following skill sets and professional certifications have gone on to have successful GDBA careers: 

• Collegiate / Professional Athletes (All sports welcome) 
• Certified Personal Trainers - NASM, ACE, ISSA, NCSF, ACSM
• Military Fitness Trainers - Master Fitness Trainer (Army, Navy, Air Force), Force Fitness Instructor (Marine Corps) 
• Bodybuilders - NPC, OCB, NFF, IFBB 
• Pilates / Yoga Instructors 
• Olympic Powerlifters 
• HYROX / CrossFit Athletes 

WHY? - Physical fitness is foundational to readiness, rapid response, and confident performance under pressure. Strength is a choice.  

Your Role as a Protector:  

• Monitor property while utilizing the tools and technology of a GDBA Command Center  
• Screen visitors and vendors; control all access to protected site  
• Coordinate and execute security plans and respond to medical emergencies  
• Provide physical protection and logistical support at clients' homes and when they travel  
• Provide secure transportation as needed  
• Survey and prepare (advance) locations prior to arrival of client  
• Prepare detailed documentation of suspicious activity  
• Create and maintain readiness to meet any threat  

Hiring Process Requirements: 

• 12-Day Introductory Training Academy in San Antonio, TX 
• Be able to pass physical readiness test (Pull-ups, Push-ups, Sit-ups, 800m run) 
• Must be able to swim 
• Must be drug and nicotine free 
• Background check required 
• Must be able to obtain appropriate state firearm and security licensing 

Best in Class 401k Retirement Plan 

• $15,000 employer contribution for First-Year Associates 
• $3,000 employer contribution each year thereafter   
• 10% no-limit matching for all Associates who choose to contribute to their retirement plan 

To learn more about earnings, promotions, benefits, and more – visit GDBA.com/careers 

About Loop

Loop is the data platform for the global supply chain. Logistics runs on messy, unstructured data -- trapped in PDFs, emails, and legacy systems. We use AI to structure this chaos, creating a "source of truth" that automates payments and audits for the Fortune 100.

We are building the financial nervous system for a $100 trillion physical economy. Our technology ensures freight moves efficiently and carriers get paid instantly.

Backed by Founders Fund, Index Ventures, and 8VC, we are scaling rapidly. We are building a Forward Deployed Engineering function to take Loop's AI directly to the front lines -- embedding with customers, proving what's possible, and pulling an entire industry into a new era. The gap between what logistics runs on today and what's now possible with AI is enormous. FDE exists to close it.

About You

Loop is bringing AI to an industry that still runs on PDFs, phone calls, and tribal knowledge. You are the one who lands first. You are 75% engineer, 25% product-founder mind. You write production code and navigate legacy systems with equal confidence, but you also hear customers with a commercial ear and translate what you learn into buildable requirements. You have real integration experience with enterprise customer systems -- not just willingness, but instincts built through reps.

As a Forward Deployed Engineer, you will operate at the edge of the company -- embedded with customers, learning their operations, and building working solutions that drive client results and feed Loop's product direction. The work is founder-like: you own the problem end-to-end, from commercial discovery through technical delivery. This is not professional services and not sales engineering. This is an engineering role that reports to engineering, with the autonomy to shape how an early-stage function operates.

You will be one of the first hires on this team. The problems are not perfectly defined, the playbook does not exist yet, and you will help write it. The function is led by a former founder, and the role is designed as a training ground for people who want to build and lead their own thing someday -- whether that is a company, a product, or a team. If you want to be the person who walks into an unfamiliar problem, figures it out, and builds something real -- keep reading.

Responsibilities

• Qualify opportunities and lead technical discovery -- map the customer's systems landscape, assess technical fit, and produce a scoped project plan.
• Embed with customers to build and ship working solutions -- show early work, iterate on feedback, and converge on a working v1. Leverage Loop's platform primitives where they fit; build from scratch where they don't. The objective is speed to client results, not generalized solutions.
• Integrate customer systems with Loop -- APIs, EDI feeds, ERPs, TMS platforms, payment systems. Wrangle the messy data underneath.
• Own customer relationships and deployment timelines -- run meetings, demos, and status updates from kickoff through commercial conversion. Travel to customer sites as needed.
• Debrief every deployment -- extract repeating patterns, identify productization candidates, and route field intelligence back into Loop's product direction.
• Help build the function itself -- refine qualification criteria, improve processes, and contribute to the team's playbook as we learn from the field.

Qualifications

• 3-5 years of software engineering experience.
• Hands-on integration experience with enterprise customer systems -- ERPs, TMS platforms, EDI feeds, payment systems, or comparable legacy environments. This is hard to substitute with aptitude alone.
• Technically bilingual: writes code that meets a top-tier engineering bar, and equally comfortable navigating legacy systems built on decades-old principles.
• Experience working at early-stage or high-growth companies where you shipped end-to-end and wore many hats.
• Comfortable operating in ambiguous, customer-facing environments with minimal oversight.
• Strong communication skills -- able to translate between technical constraints and business language, equally effective with operators and executives.
• Willing to work in the San Francisco office. This role involves customer site visits and in-person collaboration with the team.

Nice to Have

• Experience owning a full-cycle customer deployment end-to-end -- from understanding the problem through shipping a working V1 against the customer's actual systems. This is the core FDE muscle regardless of what the role was called. Equivalent backgrounds include: Forward Deployed Engineers, implementation engineers at vertical SaaS companies, technical founders who did their own customer deployments, field engineers at developer infrastructure companies in their early growth stage, or applied AI engineers deploying models into enterprise workflows.
• Domain experience in supply chain, logistics, freight, or transportation.
• Founder experience or experience leading technical initiatives from zero.

Types of Environments You'll Work In

This role is not about working in Loop's stack day-to-day. You will work across customer environments that vary widely: ERPs, TMS platforms, EDI feeds, homegrown tools, payment systems, data warehouses built decades ago, and systems where the only documentation is tribal knowledge. You will also work with Loop's platform primitives to build solutions on top of them.

This role involves travel to customer sites for discovery, deployment, and relationship-building. Expect to be on-site with customers regularly, particularly during early project phases.

Compensation

Base + equity, no commission. Compensation details shared during the interview process.

Benefits & Perks

• Premium Medical, Dental, and Vision Insurance plans
• Insurance premiums covered 100% for you
• Unlimited PTO
• Fireside chats with industry leading keynote speakers
• Generous professional development budget to feed your curiosity
• Physical and Mental fitness subsidies for yoga, meditation, gym, or ski memberships

About Loop

Loop is the data platform for the global supply chain. Logistics runs on messy, unstructured data—trapped in PDFs, emails, and legacy systems. We use AI to structure this chaos, creating a "source of truth" that automates payments and audits for the Fortune 100.

We are building the financial nervous system for a $100 trillion physical economy. Our technology ensures freight moves efficiently and carriers get paid instantly.

Backed by Founders Fund, Index Ventures and 8VC, we are scaling rapidly. We are looking for engineers ready to deploy production AI that powers the physical economy.

About You
As a full-stack engineer, you will work closely with founders and customers to understand and solve their logistics billing and payment pain points. You will help define the product and ship features that directly impact our customers. You will face and solve many complex technical challenges while you receive guidance and feedback from the team. You will shape the Loop DNA and define how we grow as a company.

Responsibilities

• Work cross-functionally with product, design, and sales to understand requirements and ship thoughtful solutions.
• Write high-quality code optimized for extensibility.
• Engage in code reviews to maintain a high bar of engineering excellence.
• Lead discussions and documentation to communicate and arrive at the best technical design.
• Work across different component boundaries, from frontend to backend, and even infrastructure layers.
• Adopt AI technologies such as Cursor/Codex/Claude to accelerate software development and champion adoption of AI tools across the organization for increased productivity.
• Promote better practices and share technical knowledge across the team.
• Help grow Loop through deliberate feedback on product, process, and culture.

Qualifications

• Willing to work in the SF or Chicago office three days a week
• Two years of software engineering experience.
• Experience with TypeScript and tools such as GraphQL, Relay, React, and Node.js.
• Experience working at early-stage companies where you shipped products end-to-end and wore many hats.

Under the Hood

• Infrastructure: AWS, CDK, Fargate ECS
• Backend: TypeScript, Node.js, Prisma, NestJS, PostgreSQL, Kafka, Redis, Elasticsearch, GraphQL
• Frontend: TypeScript, React, Relay, Ant Design, Vite, GraphQL

Compensation

• Base pay 150k+ per year

Benefits & Perks

• Premium Medical, Dental, and Vision Insurance plans
• Insurance premiums covered 100% for you
• Unlimited PTO
• Fireside chats with industry leading keynote speakers
• Generous professional development budget to feed your curiosity
• Physical and Mental fitness subsidies for yoga, meditation, gym, or ski memberships

Why you should join Loop?

#LI-LOOP

About Loop

Loop is a domain-specific AI company specialized in logistics and the physical economy. By leveraging verticalized AI, Loop transforms operational and financial signals within logistics data into structured insights that drive automation, financial transparency, and supply chain optimization at scale. Their solutions support enterprise shippers in modernizing back-office operations and uncovering hidden value within complex logistics networks.

Our investors include J.P. Morgan, Index Ventures, Founders Fund, 8VC, Flexport, and 50 industry-leading angel investors. Our team brings subject matter expertise from companies like Uber, Google, Flexport, Meta, Samsara, Intuit, Rakuten, and long-standing industry leaders like C.H. Robinson.

About the Role

We are looking for an Enterprise Solutions Engineer to collaborate across Sales, Engineering, and Customer Success to help provide clients with a seamless technical close and implementation experience. This role is responsible for complex workflow design and configuration, serving as a key point of contact for client implementations, designing/configuring data orchestration, and translating processes between the client’s system and Loop’s proprietary platform. The Solutions Engineer partners with operations and sales to ensure proposed deals include technical solutions that accurately address client needs and are appropriately supported by key customer technical decision makers. You will support client implementations both onsite and virtually in order to provide technical expertise, acting as an extension of the Sales and Customer Success teams.

Key Responsibilities

• Facilitate project management for solution scoping and implementations, including but not limited to:
• Leading kick-off calls: remote (sometimes on site) sessions providing overview of Loop solution
• Coordinate activities with internal stakeholders to develop integration solutions between a wide range of commercial and legacy client systems
• Lead integrations between Loop and client’s other external software systems (TMS/ERP) with input from Integrations Engineer, this includes handling schema mapping
• Lead product demos tailored to prospect use cases, act as product expert in pre-sales conversations
• Scope use cases to Loop’s product & roadmap
• Collaborate with sales and operations to inform cost structure for client proposal based on technical requirements
• Weekly status meetings – weekly calls with clients to review progress, obstacles, upcoming tasks, etc.
• Identifying and consulting with clients on business process transformation, optimization and best-practice initiatives, testing, training, managing go-live and system cutovers
• Post-implementation handoff – ensure the implementation is a success, before transitioning the account to our customer success team
• Responsible for multiple projects at once, with varying stages of implementation; must be highly organized with a strong sense of urgency to meet deadlines
• Owns technical and functional requirements that must be clearly documented, are comprehensive, and easily trackable

Experience Required

• 3-5 years of customer-facing experience within a SaaS or technology company environment, including one or more of the following:
• Customer integrations/implementations, or
• Software systems delivery
• 2+ years of technical experience 
• Demonstrated interest in applying technical solutions within the supply chain space preferred 
• Ability to lead groups of people to meet critical goals
• Ability to proactively identify and communicate risks and opportunities
• Ability to lead process mapping, whiteboard sessions on workflows for implementations, create current and future state flows
• Ability to adapt quickly to changing needs/timelines
• Proven presentation or training experience
• Ability to travel up to 20%
• This is a hybrid role based in Chicago, San Francisco, or New York City

Benefits & Perks

• Premium Medical, Dental, and Vision Insurance plans, premiums covered 100% for you
• 401k plan with company match 
• Unlimited PTO
• Generous professional development budget to feed your curiosity
• Physical and Mental fitness subsidies for yoga, meditation, gym, etc

#LI-LOOP

About Loop

Loop is on a mission to unlock profits trapped in the supply chain and lower costs for consumers. Bad data and inefficient workflows create friction that limits working capital and raises costs for every supply chain stakeholder.

Loop’s modern audit and pay platform uses our domain-driven AI to harness the complexity of supply chain data and documentation. We improve transportation spend visibility so companies can control their costs and power profit. That is why industry leaders like J.P. Morgan Chase, Verizon, Dell, Tyson Foods, and Estee Lauder work with Loop.

Our investors include J.P. Morgan, Index Ventures, Founders Fund, 8VC, Flexport, and 50 industry-leading angel investors. Our team brings subject matter expertise from companies like Uber, Google, Flexport, Meta, Samsara, Intuit, Rakuten, and long-standing industry leaders like C.H. Robinson.

About the Role

Loop is building an AI ops team that will own key automation and intelligence systems as Loop builds and scales them across its customer base. We are disrupting traditional operations with AI powered workflows that create 100X leverage for users, turning operators into analysts.

Responsibilities include close partnership with engineering and product teams, internal roll-out of new systems and products, and driving adoption across Loop’s user base.

This role requires a deep understanding of our systems and their users (internal and external), the ability to translate complex technical work to everyday users, and ruthless problem solving.

Key Responsibilities

• Accelerate Loop’s ability to deliver net new product surface for global brands by deeply understanding and learning how we drive customer outcomes
• Embed with customer, product, and operations teams at some of the largest companies in the world to deliver increased customer value
• Partner with AI engineers to deploy systems and products that automate workflows, reduce manual work, and delight customers and users
• Demonstrate a deeply substantive execution skill set, knowledge of Loop’s product offering, and how it solves our customers pain points
• Build and maintain relationships with internal customer-facing stakeholders, ensuring that Loop is focused on delivering value for them.

About You

• You have a college degree with a quantitative background in analytics, finance, or economics or STEM similar
• You balance an eagerness to learn with the ability to execute and enjoy solving tough problems
• You have 1+ years of work experience in technology, data analysis or other technical and quantitative fields
• You’re a team player and excited about the opportunity to be an early employee at a fast-paced, fast-growing company
• This is an in person role based in Chicago, New York or San Francisco with the expectation to be in the office 
• Bonus points if you have advanced excel skills and SQL, Python or other programming skills, or experience vibe coding/building automations

Benefits & Perks

• Premium Medical, Dental, and Vision Insurance plans
• 401k plan with company match
• Unlimited PTO
• Physical and Mental fitness subsidies for yoga, meditation, gym, etc

#LI-LOOP

About Loop

Loop is on a mission to unlock profits trapped in the supply chain and lower costs for consumers. Bad data and inefficient workflows create friction that limits working capital and raises costs for every supply chain stakeholder.

Loop’s modern audit and pay platform uses our domain-driven AI to harness the complexity of supply chain data and documentation. We improve transportation spend visibility so companies can control their costs and power profit. That is why industry leaders like J.P. Morgan Chase, Verizon, Dell, Tyson Foods, and Estee Lauder work with Loop.

Our investors include J.P. Morgan, Index Ventures, Founders Fund, 8VC, Flexport, and 50 industry-leading angel investors. Our team brings subject matter expertise from companies like Uber, Google, Flexport, Meta, Samsara, Intuit, Rakuten, and long-standing industry leaders like C.H. Robinson.

About the Role

This role sits at the intersection of strategy, operations, analytics and product, driving Loop’s most important growth initiatives. You’ll work across the organization to translate operational insight into product action, unlock efficiency, and build scalable, revenue-generating systems.

The ideal candidate is analytical, execution-oriented, and entrepreneurial — someone who thrives in ambiguity, moves seamlessly between the 10,000-foot view and the details, and is motivated by creating tangible business impact. Success in this role will directly translate to equity value creation and earnings growth for Loop as we scale the business.

What You’ll Do

• Lead strategy and execution for high-impact growth initiatives, including opportunity sizing, stakeholder prioritization, and building clear, data-backed business cases.
• Partner cross-functionally with Operations, Product, Finance and Go-To-Market teams to drive alignment, remove blockers, and accelerate execution.
• Shape and manage critical program roadmaps — define requirements, sequence workstreams, identify risks early, and ensure cross-team coordination from concept through delivery.
• Partner with Strategic Finance to evaluate optimization opportunities, model P&Ls, and size potential ROI.
• Act as the voice of internal and external stakeholders, synthesizing insights into actionable recommendations and translating operational needs into product or process requirements.
• Maximize growth and retention across key customer portfolios by ensuring that projects deliver measurable business impact.
• Focus on execution excellence, long-term value creation, and driving operational initiatives that directly translate into equity value and earnings growth.
• Work closely with the leadership team and Board of Directors on top-priority corporate strategy initiatives. 

What We’re Looking For

• You have a quantitative or analytical background — ideally in finance, data science, engineering, economics, or a related field — and connect data to business outcomes.
• You have 2+ years of experience in management consulting, investment banking, principal investing, product strategy, analytics, or a high-growth startup where you’ve delivered measurable results.
• You’re fluent in Excel / Sheets, can get comfortable querying with SQL, and can prototype analyses or solutions in Python.
• You thrive at the intersection of data, operations, and product, balancing strategic thinking with a bias for execution.
• You’re energized by high-leverage, ambiguous problems — from replatforming workflows to monetizing new payment and financial products.
• You’re a cross-functional collaborator who can influence product roadmaps, partner with engineers and operators, and communicate crisply with executives.
• You take ownership and think like an owner — curious, data-driven, and motivated by driving impact that creates meaningful enterprise value.
• You’re excited to be an early, high-trust member of a fast-growing company shaping new lines of business from 0→1.
• This is an in-person role with the expectation to be in one of Loop's offices several days a week.

Benefits & Perks

• Premium Medical, Dental, and Vision Insurance plans, premiums covered 100% for you
• 401k plan
• Unlimited PTO
• Generous professional development budget to feed your curiosity
• Physical and Mental fitness subsidies for yoga, meditation, gym, etc