About Loop

Loop is a domain-specific AI company specialized in logistics and the physical economy. By leveraging verticalized AI, Loop transforms operational and financial signals within logistics data into structured insights that drive automation, financial transparency, and supply chain optimization at scale. Their solutions support enterprise shippers in modernizing back-office operations and uncovering hidden value within complex logistics networks.

Our investors include J.P. Morgan, Index Ventures, Founders Fund, 8VC, Flexport, and 50 industry-leading angel investors. Our team brings subject matter expertise from companies like Uber, Google, Flexport, Meta, Samsara, Intuit, Rakuten, and long-standing industry leaders like C.H. Robinson.

About the Role

As a Senior CSM at Loop, you will own a portfolio of our most strategic, global customers—responsible for retention, expansion, and long-term partnership value.

This is a highly autonomous role. You’ll act as a trusted advisor to executive stakeholders, lead complex cross-functional engagements, and ensure customers realize measurable ROI from Loop across their supply chain.

What You’ll Own

• Own a portfolio of enterprise and global accounts, managing complex orgs and stakeholders
• Drive renewals and expansion, including identifying, building, and closing upsell opportunities in partnership with Sales 
• Build relationships with senior stakeholders (Director → C-suite) and act as a strategic advisor
• Lead Executive Business Reviews (EBRs) focused on ROI, insights, and clear recommendations
• Translate data into actionable insights that drive cost savings and operational improvements
• Partner cross-functionally with Product, Engineering, Ops, and Sales to deliver customer outcomes
• Advocate for customers and influence product direction based on enterprise needs
• Proactively identify risks, gaps, and opportunities across accounts and drive  action

About You

• 6+ years of relevant Customer Success, Account Management, or similar roles (logistics/supply chain, B2B SaaS, or payments preferred)
• Proven track record owning renewals and driving expansion (clear examples required)
• Experience managing enterprise and/or global accounts with complex stakeholders
• Strong executive presence and ability to influence senior leaders
• Highly autonomous — able to prioritize, problem-solve, and drive outcomes independently
• Analytical and data-driven, with the ability to translate insights into business value
• Excellent communication skills — clear, concise, and executive-ready
• Bias for action and comfort operating in ambiguity

Benefits & Perks

• Premium Medical, Dental, and Vision Insurance plans, premiums are covered 100% for you
• 401k plan
• Unlimited PTO
• Generous professional development budget to feed your curiosity
• Physical and Mental fitness subsidies for yoga, meditation, gym, etc

#LI-LOOP

Role Objective

The Sales Associate works to achieve store sales goals by setting the ALO experience & Brand Mission standard. Creating an authentic, organic experience of excellence for every guest through genuine connection, product education and educating customers about our community and culture. This individual is an expert in all facets of product knowledge, including features, benefits, fabric, usage, design, and care. The Sales Associate thrives working on a team and relishes a culture of feedback and excellence.  

Key Job Responsibilities 

• Impacts the business and store environment in a positive manner aligning with store leadership and company goals. 
• Drive and exceed sales goals by leading ALO's Flow initiatives, while optimizing productivity and efficiency
• Ensure engagement with customers and provide a friendly and easy to shop environment
• Continue to build the client relationship daily with our customers
• In partnership with leadership team, analyze reports to strategize and deliver results; support achieving action plans focusing on deficient areas and highlight growth opportunities
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.
• Knowledge of store goals, company communication, initiatives, new product launches and any additional information required by the Store Leadership Team; educate on guest-facing initiatives on the floor
• Confidently introduces all facets of the ALO business model (Retail, Yoga, Café) through personal testimony and knowledge of all aspects and details
• Leverages company tools, incentives, and strategies to support meeting store goals
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Educates guests and staff on our product, community and culture
• Understand and protect the Daily schedule that prioritizes the best business strategy, in partnership with the Store Leadership
• Assists in processing shipment and ensuring product flow including but not limited to visual merchandising placement and daily replenishment excellence
• Ensure all front and back of house procedures are executed in accordance with company Policy & Procedures
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Sales Associate Qualifications 

• Preferred 1+ years prior work experience in a client-centric, sales environment
• Passion for customer service and delivering exceptional experiences
• Aligns with and embodies ALO's Guiding Principles
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift 

Sales Associate Schedule 

Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Wellness, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

The Company’s Associate base pay ranges from $17.00 - $19.00/ hour in Chicago, IL. Please also note, Associates are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness.

#LI-JJ1

#LI-2

#LI-Onsite

Role Objective

The Sales Associate works to achieve store sales goals by setting the ALO experience & Brand Mission standard. Creating an authentic, organic experience of excellence for every guest through genuine connection, product education and educating customers about our community and culture. This individual is an expert in all facets of product knowledge, including features, benefits, fabric, usage, design, and care. The Sales Associate thrives working on a team and relishes a culture of feedback and excellence.  

Key Job Responsibilities 

• Impacts the business and store environment in a positive manner aligning with store leadership and company goals. 
• Drive and exceed sales goals by leading ALO's Flow initiatives, while optimizing productivity and efficiency
• Ensure engagement with customers and provide a friendly and easy to shop environment
• Continue to build the client relationship daily with our customers
• In partnership with leadership team, analyze reports to strategize and deliver results; support achieving action plans focusing on deficient areas and highlight growth opportunities
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.
• Knowledge of store goals, company communication, initiatives, new product launches and any additional information required by the Store Leadership Team; educate on guest-facing initiatives on the floor
• Confidently introduces all facets of the ALO business model (Retail, Yoga, Café) through personal testimony and knowledge of all aspects and details
• Leverages company tools, incentives, and strategies to support meeting store goals
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Educates guests and staff on our product, community and culture
• Understand and protect the Daily schedule that prioritizes the best business strategy, in partnership with the Store Leadership
• Assists in processing shipment and ensuring product flow including but not limited to visual merchandising placement and daily replenishment excellence
• Ensure all front and back of house procedures are executed in accordance with company Policy & Procedures
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Sales Associate Qualifications 

• Preferred 1+ years prior work experience in a client-centric, sales environment
• Passion for customer service and delivering exceptional experiences
• Aligns with and embodies ALO's Guiding Principles
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift 

Sales Associate Schedule 

All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Wellness, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

The Company’s Associate base pay ranges from $17.00 - $19.00/ hour in Chicago, IL. Please also note, Associates are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness.

#LI-JJ1

#LI-2

#LI-Onsite

OVERVIEW

The Sales & Service Lead is integral to the elevating the guest experience at Alo Yoga.  They will ensure we deliver our targets for engagement, guest education and interaction, create a service-lead environment on the sales floor, and ultimately create a sanctuary that sets Alo apart from other retailers. 

RESPONSIBILITIES

Sales & Service Leader 

• Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching 
• Continue to build the client relationship daily with our customers 
• Analyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities 
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed. 

Business Leader  

• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized 
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies 
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests 

People Leader 

• Leads by example and inspires staff in daily operations and guest experience. 
• Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent 
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader 

Business Partner  

• Collaborate with Community & Studio, Operations and Visual Leads to ensure cross-functional training and to ensure the business is well-executed 
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Sales & Service Manager (e.g. from the SCC) 

QUALIFICATIONS: 

• 2+ Years prior work experience in a client-centric, sales environment 
• Proven leadership capabilities demonstrating excellent decision making 
• Values feedback, receptive to receiving feedback and eager to provide 
• High energy, upbeat and enthusiastic with the ability to integrate fun and work 
• Self-motivated with a desire to achieve results and excel individually, and as a team 
• Excellent interpersonal and written communication skills 
• Aligns with and embodies Alo’s guiding principles 
• Job Level: Associate

The Sales & Service Lead is full-time and requires 32-40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

JUST SOME OF THE PERKS 

• Generous employee discount for Bella+Canvas, Alo Yoga, and free membership to Alo Moves, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

The Company’s Lead base pay ranges from $21.00- $25.00/ hour in Chicago, IL. Please also note, Leads are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, Talkspace, and AloMoves. 

#LI-JJ1

#LI-3

#li-onsite

OVERVIEW

The Operations Associate is critical in the store team and is responsible for driving profitability and efficiency. The Operations Associate will work closely with the Operations & Visual Management team in initiating, completing work, and providing feedback to the team to achieve optimal results supporting total store operations.  

Key Job Responsibilities 

• Execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General/Store Manager to escalate process or system gaps
• Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
• Maintain and champion strong visual standards for the sales floor
• Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Support a safe work environment and efficient operation through strong stockroom standards and processes
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Management team.  
• Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Identify product concerns and communicate inventory needs to support the business goals
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Operations Associate Qualifications 

• 1+ years prior work experience in a client-centric, sales & operational environment
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift
• Passion for customer service and delivering exceptional experiences
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Aligns with and embodies ALO's Guiding Principles  

Operations Associate Schedule 

Part-Time non-exempt associates are expected to have open availability, 5 days a week, up to 30 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Wellness, with access to hundreds of streaming fitness and yoga classes with top instructors
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

The Company’s Associate base pay ranges from $17.00 - $19.00/ hour in Chicago, IL. Please also note, Associates are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness.

#LI-JJ1

#LI-2

#LI-Onsite

About Loop

Loop is on a mission to unlock profits trapped in the supply chain and lower costs for consumers. Bad data and inefficient workflows create friction that limits working capital and raises costs for every supply chain stakeholder.

Loop’s modern audit and pay platform uses our domain-driven AI to harness the complexity of supply chain data and documentation. We improve transportation spend visibility so companies can control their costs and power profit. That is why industry leaders like J.P. Morgan Chase, Great Dane, Emerge, and Loadsmart work with Loop.

Our investors include J.P. Morgan, Index Ventures, Founders Fund, 8VC, Susa Ventures, Flexport, and 50 industry-leading angel investors. Our team brings subject matter expertise from companies like Uber, Google, Flexport, Meta, Samsara, Intuit, Rakuten, and long-standing industry leaders like C.H. Robinson.

About the Role

We are looking for an Implementation Manager to collaborate across Sales, Pre-Sales, Engineering and Customer Success to help provide clients with a seamless onboarding experience. The Implementation Manager is responsible for deep discovery of client needs to configure Loop’s system and project managing each implementation through post-launch hypercare to ensure internal and external timelines are met. The Implementation Manager partners with operations and engineering to ensure the configured end product accurately addresses client needs and is appropriately supported by operations for ongoing servicing. The Implementation Manager will support client implementations both onsite and virtually in order to provide product and operations expertise to configure the client’s instance to support their needs while suggesting best practices that may require change management.

Key Responsibilities

• Facilitate project management for solution scoping and implementations, including, but not limited to:
• Lead the onboarding process for new clients, ensuring a smooth transition from sales to implementation. Collaborate closely with the sales team to understand client needs and requirements.
• Leading kick-off calls - remote (sometimes on-site) sessions providing an overview of Loop’s solution
• Develop and execute comprehensive implementation plans for each client, including timelines, milestones, and deliverables. Coordinating with cross-functional teams to ensure all implementation aspects are completed on time.
• Work directly with Loop’s technical architect to scope use cases for Loop’s product & roadmap.
• Weekly status meetings – client calls to review progress, obstacles, upcoming tasks, etc. 
• Identifying and consulting with clients on business process transformation, optimization, and best-practice initiatives, testing, training, managing go-live, hyper-care, and system cutovers
• Post-implementation handoff – ensure the implementation is a success, before transitioning the account to our customer success team
• Responsible for multiple projects at once, with varying stages of implementation; must be highly organized with a strong sense of urgency to meet deadlines
• Owns functional requirements that must be clearly documented, are comprehensive, and easily trackable. Must have relevant experience to lead detailed discovery sessions on business and technical requirements.

Experienced Required

• 3-5 years of customer-facing experience in one or more of the following:
• Supply chain/logistics technology integrations, or
• Project/Account Management, in the logistics or transportation industry 
• 3+ years of direct involvement in the Transportation, Logistics, Brokerage and/or Supply Chain Industries
• Ability to lead large groups of people to meet critical goals
• Ability to proactively identify and communicate risks and opportunities
• Ability to lead process mapping, whiteboard sessions on workflows for implementations, create internal & external user facing documentation for workflows and standard operating procedures
• Ability to adapt quickly to changing needs/timelines
• Proven presentation or training experience
• Excellent communication skills, both written and verbal, with the ability to effectively communicate technical concepts to non-technical stakeholders
• Highly organized with strong attention to detail and the ability to multitask in a fast-paced environment
• Proficiency in project management tools and software
• Ability to travel up to 20%
• This is a hybrid role based in Chicago with the expectation of being in the office three days a week

Benefits & Perks

• Premium Medical, Dental, and Vision Insurance plans, premiums covered 100% for you
• Commuter & Flex Spending benefits
• 401k plan
• Unlimited PTO
• Generous professional development budget to feed your curiosity
• Physical and Mental fitness monthly subsidy for yoga, meditation, gym, or ski membership

#LI-LOOP

About Loop 

Loop is on a mission to streamline the movement of money between shippers, carriers, and brokers to unlock margin and increase liquidity in the supply chain.

Today, logistics payments are a big black box that unnecessarily drains thousands, if not millions, of dollars. Legacy services do not meet the market's needs. Transportation teams need a solution that unlocks insights from their complex datasets, rather than drowning them in manual workflows.

Loop harnesses AI expertise with deep logistics industry knowledge to deliver automated audits, streamlined resolutions, expedited payments, and most importantly actionable insights. All so that shippers and 3PLs can improve spend visibility, eliminate unnecessary costs, and optimize their transportation spend. Loop’s customers see a 4% reduction in costs and an 80% boost in back-office productivity.

Loop is a customer-obsessed company that sees the complexity in the supply chain as an opportunity rather than a challenge. Our foundational AI capitalizes on the messiness in the system to maximize outcomes for our customers.

Investors include Founders Fund, 8VC, Susa Ventures, Flexport, and 50 industry-leading angel investors. Our team brings subject matter expertise and experience from companies like Uber, Google, Flexport, Meta, Samsara, Intuit, and Rakuten – as well as traditional logistics companies like CH Robinson.

About You
As a full-stack engineer, you will work closely with founders and customers to understand and solve their logistics billing and payment pain points. You will help define the product and ship features that directly impact our customers. You will face and solve many complex technical challenges while you receive guidance and feedback from the team. You will shape the Loop DNA and define how we grow as a company.

Responsibilities

• Work cross-functionally with product, design, and sales to understand requirements and ship thoughtful solutions.
• Write high-quality code optimized for extensibility.
• Engage in code reviews to maintain a high bar of engineering excellence.
• Lead discussions and documentation to communicate and arrive at the best technical design.
• Work across different component boundaries, from frontend to backend, and even infrastructure layers.
• Promote better practices and share technical knowledge across the team.
• Help grow Loop through deliberate feedback on product, process, and culture.

Qualifications

• Willing to work in the SF or Chicago office three days a week
• Two years of software engineering experience.
• Experience with TypeScript and tools such as GraphQL, Relay, React, and Node.js.
• Experience working at early-stage companies where you shipped products end-to-end and wore many hats.

Under the Hood

• Infrastructure: AWS, CDK, Fargate ECS
• Backend: TypeScript, Node.js, Prisma, NestJS, PostgreSQL, Kafka, Redis, Elasticsearch, GraphQL
• Frontend: TypeScript, React, Relay, Ant Design, Vite, GraphQL

Compensation

• Base pay 120k - 190k

Benefits & Perks

• Premium Medical, Dental, and Vision Insurance plans
• Insurance premiums covered 100% for you
• Unlimited PTO
• Fireside chats with industry leading keynote speakers
• Generous professional development budget to feed your curiosity
• Physical and Mental fitness subsidies for yoga, meditation, gym, or ski memberships

Why you should join Loop? 

#LI-LOOP

We’re Hiring: Regional Renewals Manager at Minitab

Location: State College, PA, Remote in PA or our Chicago, IL office (Hybrid).

We’re looking for a strategic, people-first leader to build and scale a high-performing Renewals team within our Direct Sales organization. This is a unique opportunity to combine frontline leadership with hands-on deal strategy—driving predictable renewal outcomes, maximizing multi-year revenue, and reducing churn risk.

In this role, you’ll:
• Lead, coach, and develop a team of Renewals Specialists to exceed targets and grow their careers
• Drive a value-based renewal motion that improves GRR and NRR
• Partner cross-functionally with Sales, Customer Success, Finance, and Field Operations
• Own renewal execution excellence—from pipeline hygiene to forecasting accuracy
• Identify opportunities to scale processes, improve efficiency, and elevate team performance
• Step into complex, high-risk renewals to secure the best outcomes

We’re looking for someone who brings:
✔ 6+ years in renewals, sales, or account management (B2B SaaS/enterprise software)
✔ 4+ years of proven success leading teams as a people manager or team leader and driving retention metrics (GRR/NRR)
✔ Strong commercial acumen and negotiation skills
✔ A passion for coaching, developing talent, and building scalable processes
✔ The ability to influence cross-functional partners and lead through change

If you’re energized by building teams, driving results, and shaping the future of renewals, we’d love to connect.

This position is ineligible for visa sponsorship. 

To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.

Our Benefits:

HEALTH INSURANCE:  Medical, Dental, and Vision Insurance is provided at no cost for full-time employees upon date of hire. Low co-pay pharmacy benefit and affordable family coverage plan is available. Short and Long Term Disability is fully paid by Minitab. Employee Assistance Program (EAP) - Provides guidance for personal issue and information on other Work Life Matters.

LIFE INSURANCE:  Group Term Life Insurance is provided at no cost for full-time employees at three times employee base salary. Minitab provides eligible employees the opportunity to purchase Voluntary Life Insurance for themselves and eligible dependents at affordable rates.

RETIREMENT PLANNING:  A 401k Retirement Plan with T. Rowe Price is provided with eligible employee contribution immediately. Minitab will match dollar for dollar up to the first 6% of employee’s contribution. Employees are fully vested in the Minitab, LLC 401(k) Retirement Plan upon date of hire.

PAID TIME OFF:  Paid holidays, as well as 4 weeks of annual paid time off are provided. The annual paid time off increases one week every five years.

HIGHER AND PROFESSIONAL DEVELOPMENT:  The pursuit of ongoing development is important and valued at Minitab. In support of this value, Minitab offers tuition and related expenses assistance for both higher education and other professional development.

FLEXIBLE SPENDING ACCOUNT:  Medical and Dependent Care Reimbursement Accounts - Pre-tax Deductions. Parking and Transit - Pre-Tax Deductions.

HYBRID WORK SCHEDULE:  We offer a hybrid work model for eligible positions.

PREMIUM BENEFITS:  At our State College, PA Headquarters, there is an onsite gym, indoor swimming pool, yoga studio, movie theater, outdoor sand volleyball court, game room, arcade room and even a golf simulator. Personal training and nutrition counseling is available upon request.

Compensation: OTE:  $150,000 based on meeting performance targets with uncapped earning potential

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.  

Job application remains open until filled.

About Loop

Loop is a domain-specific AI company specialized in logistics and the physical economy. By leveraging verticalized AI, Loop transforms operational and financial signals within logistics data into structured insights that drive automation, financial transparency, and supply chain optimization at scale. Their solutions support enterprise shippers in modernizing back-office operations and uncovering hidden value within complex logistics networks.

Our investors include J.P. Morgan, Index Ventures, Founders Fund, 8VC, Flexport, and 50 industry-leading angel investors. Our team brings subject matter expertise from companies like Uber, Google, Flexport, Meta, Samsara, Intuit, Rakuten, and long-standing industry leaders like C.H. Robinson.

About the Role

As a Customer Operations Associate, you will be responsible for managing the end to end operational process for our customers. The Customer Operations Associate is directly responsible for driving automation, optimizing invoice management and enabling actionable data for our clients that is critical to their business. You will play a key role in identifying opportunities and ways to improve our products to enhance customer experience and stickiness, working alongside Customer Success Managers, Product and Engineering. This role is located in Chicago and requires the individual to be in office.

Key Responsibilities

• Oversee the day-to-day audit process for clients
• Proactively identify changes we can make to our internal application in order to improve and enable automation to the audit process
• Partner cross functionally with Customer Success, Engineering and Product to provide critical feedback on the audit process and make suggested improvements
• Analyze freight cost data; identify discrepancies and errors in carrier billing; work with carriers to address systemic issues
• Support customers through managing disputes, claims, and other exceptions related to billing and payment transactions
• Take the perspective of who we serve into everything you do, anticipating client needs, and responding quickly
• Partner with Customer Success Managers to ensure client satisfaction and retention

Experienced Required

• Entry level experience with desire to learn new skills; previous experience in operations, customer service or account management in the logistics/transportation industry is nice to have
• Ability to collect data, analyze results, and draw valid conclusions
• Passion for technology and data
• Obsessive attention to detail
• Proven problem solving results
• Excellent written & spoken communication skills

Compensation

This role has a base salary range of $60,000 to $65,000 depending on experience and qualifications.

Benefits & Perks

• Premium Medical, Dental, and Vision Insurance plans, premiums covered 100% for you
• 401k plan
• Unlimited PTO
• Generous professional development budget to feed your curiosity
• Physical and Mental fitness subsidies for yoga, meditation, gym, or ski membership

#LI-LOOP

Position Summary

Support, develop, and continuously improve Minitab’s global Information Security Management System (ISMS). Contribute to the full lifecycle of the ISO 27001-certified program, including policy development, risk management, compliance oversight, audit coordination, third-party risk management, incident response, and business continuity.

Partner cross-functionally to ensure security governance is embedded throughout business operations and aligned with organizational objectives.

Responsibilities

Lead and Maintain the Information Security Management System

• Direct and support programs, policies, and daily practices to ensure continued compliance with ISO 27001

• Maintain alignment with privacy, legal, HR, operational, and reporting obligations

• Support governance oversight, corrective action planning, and continuous improvement initiatives

• Contribute to change management efforts, including integration of newly acquired entities

Manage Risk, Compliance, and Regulatory Alignment

• Monitor and interpret relevant cybersecurity laws, regulations, and industry frameworks

• Perform information security risk assessments and evaluate control environments

• Develop remediation plans and collaborate with IT, Operations, HR, Legal, Risk Management, and senior leadership to implement corrective actions

• Maintain documentation to support regulatory and audit requirements

Oversee Third-Party Risk and Customer Security Engagement

• Respond to customer security questionnaires and due diligence requests

• Conduct and manage vendor risk assessments

• Maintain documentation required for contractual and regulatory compliance

Support Incident Response and Business Continuity

• Participate in business continuity planning activities

• Support incident response efforts and post-incident reviews

• Assess operational impact of cybersecurity incidents and contribute to mitigation and recovery planning

Develop Security Awareness and Organizational Training

• Develop and maintain the company’s security awareness and training program

• Promote a culture of cybersecurity and privacy awareness across the enterprise

Qualifications

• 5+ years of experience working with Information Security Management Systems (ISMS), including ISO 27001 or similar frameworks, Big 4 consulting experience highly desired.

• Bachelor’s degree in a related field preferred; equivalent experience will be considered

• Familiarity with cybersecurity frameworks and Risk Management Framework (RMF)

• Knowledge of cybersecurity and privacy laws, regulations, and compliance standards

• Experience conducting security risk assessments and developing remediation plans

• Strong technical writing, analytical, and governance skills

• Project management experience preferred

• Relevant certifications such as CISSP, CISM, or equivalent are a plus

• Fluent in English (read, write, speak)

• Ability to work on-site daily or remotely with regular travel to company offices as required

• Willingness to travel to State College, PA monthly for onboarding during the first 6 months of employment and as needed thereafter

Our Benefits:

HEALTH INSURANCE:  Medical, Dental, and Vision Insurance is provided at no cost for full-time employees upon date of hire. Low co-pay pharmacy benefit and affordable family coverage plan is available. Short and Long Term Disability is fully paid by Minitab. Employee Assistance Program (EAP) - Provides guidance for personal issue and information on other Work Life Matters.

LIFE INSURANCE:  Group Term Life Insurance is provided at no cost for full-time employees at three times employee base salary. Minitab provides eligible employees the opportunity to purchase Voluntary Life Insurance for themselves and eligible dependents at affordable rates.

RETIREMENT PLANNING:  A 401k Retirement Plan with T. Rowe Price is provided with eligible employee contribution immediately. Minitab will match dollar for dollar up to the first 6% of employee’s contribution. Employees are fully vested in the Minitab, LLC 401(k) Retirement Plan upon date of hire.

PAID TIME OFF:  Paid holidays, as well as 4 weeks of annual paid time off are provided. The annual paid time off increases one week every five years.

HIGHER AND PROFESSIONAL DEVELOPMENT:  The pursuit of ongoing development is important and valued at Minitab. In support of this value, Minitab offers tuition and related expenses assistance for both higher education and other professional development.

FLEXIBLE SPENDING ACCOUNT:  Medical and Dependent Care Reimbursement Accounts - Pre-tax Deductions. Parking and Transit - Pre-Tax Deductions.

HYBRID WORK SCHEDULE:  We offer a hybrid work model for eligible positions.

PREMIUM BENEFITS:  At our State College, PA Headquarters, there is an onsite gym, indoor swimming pool, yoga studio, movie theater, outdoor sand volleyball court, game room, arcade room and even a golf simulator. Personal training and nutrition counseling is available upon request.

Salary Range: 130K- 140K plus discretionary yearend performance bonus 

This position is ineligible for visa sponsorship. 

To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.  

Job application remains open until filled.

About Loop

Loop is a domain-specific AI company specialized in logistics and the physical economy. By leveraging verticalized AI, Loop transforms operational and financial signals within logistics data into structured insights that drive automation, financial transparency, and supply chain optimization at scale. Their solutions support enterprise shippers in modernizing back-office operations and uncovering hidden value within complex logistics networks.

Our investors include J.P. Morgan, Index Ventures, Founders Fund, 8VC, Flexport, and 50 industry-leading angel investors. Our team brings subject matter expertise from companies like Uber, Google, Flexport, Meta, Samsara, Intuit, Rakuten, and long-standing industry leaders like C.H. Robinson.

About the Role

We are looking for an Enterprise Solutions Engineer to collaborate across Sales, Engineering, and Customer Success to help provide clients with a seamless technical close and implementation experience. This role is responsible for complex workflow design and configuration, serving as a key point of contact for client implementations, designing/configuring data orchestration, and translating processes between the client’s system and Loop’s proprietary platform. The Solutions Engineer partners with operations and sales to ensure proposed deals include technical solutions that accurately address client needs and are appropriately supported by key customer technical decision makers. You will support client implementations both onsite and virtually in order to provide technical expertise, acting as an extension of the Sales and Customer Success teams.

Key Responsibilities

• Facilitate project management for solution scoping and implementations, including but not limited to:
• Leading kick-off calls: remote (sometimes on site) sessions providing overview of Loop solution
• Coordinate activities with internal stakeholders to develop integration solutions between a wide range of commercial and legacy client systems
• Lead integrations between Loop and client’s other external software systems (TMS/ERP) with input from Integrations Engineer, this includes handling schema mapping
• Lead product demos tailored to prospect use cases, act as product expert in pre-sales conversations
• Scope use cases to Loop’s product & roadmap
• Collaborate with sales and operations to inform cost structure for client proposal based on technical requirements
• Weekly status meetings – weekly calls with clients to review progress, obstacles, upcoming tasks, etc.
• Identifying and consulting with clients on business process transformation, optimization and best-practice initiatives, testing, training, managing go-live and system cutovers
• Post-implementation handoff – ensure the implementation is a success, before transitioning the account to our customer success team
• Responsible for multiple projects at once, with varying stages of implementation; must be highly organized with a strong sense of urgency to meet deadlines
• Owns technical and functional requirements that must be clearly documented, are comprehensive, and easily trackable

Experience Required

• 3-5 years of customer-facing experience within a SaaS or technology company environment, including one or more of the following:
• Customer integrations/implementations, or
• Software systems delivery
• 2+ years of technical experience 
• Demonstrated interest in applying technical solutions within the supply chain space preferred 
• Ability to lead groups of people to meet critical goals
• Ability to proactively identify and communicate risks and opportunities
• Ability to lead process mapping, whiteboard sessions on workflows for implementations, create current and future state flows
• Ability to adapt quickly to changing needs/timelines
• Proven presentation or training experience
• Ability to travel up to 20%
• This is a hybrid role based in Chicago, San Francisco, or New York City

Benefits & Perks

• Premium Medical, Dental, and Vision Insurance plans, premiums covered 100% for you
• 401k plan with company match 
• Unlimited PTO
• Generous professional development budget to feed your curiosity
• Physical and Mental fitness subsidies for yoga, meditation, gym, etc

#LI-LOOP

About Loop

Loop is on a mission to unlock profits trapped in the supply chain and lower costs for consumers. Bad data and inefficient workflows create friction that limits working capital and raises costs for every supply chain stakeholder.

Loop’s modern audit and pay platform uses our domain-driven AI to harness the complexity of supply chain data and documentation. We improve transportation spend visibility so companies can control their costs and power profit. That is why industry leaders like J.P. Morgan Chase, Verizon, Dell, Tyson Foods, and Estee Lauder work with Loop.

Our investors include J.P. Morgan, Index Ventures, Founders Fund, 8VC, Flexport, and 50 industry-leading angel investors. Our team brings subject matter expertise from companies like Uber, Google, Flexport, Meta, Samsara, Intuit, Rakuten, and long-standing industry leaders like C.H. Robinson.

About the Role

Loop is building an AI ops team that will own key automation and intelligence systems as Loop builds and scales them across its customer base. We are disrupting traditional operations with AI powered workflows that create 100X leverage for users, turning operators into analysts.

Responsibilities include close partnership with engineering and product teams, internal roll-out of new systems and products, and driving adoption across Loop’s user base.

This role requires a deep understanding of our systems and their users (internal and external), the ability to translate complex technical work to everyday users, and ruthless problem solving.

Key Responsibilities

• Accelerate Loop’s ability to deliver net new product surface for global brands by deeply understanding and learning how we drive customer outcomes
• Embed with customer, product, and operations teams at some of the largest companies in the world to deliver increased customer value
• Partner with AI engineers to deploy systems and products that automate workflows, reduce manual work, and delight customers and users
• Demonstrate a deeply substantive execution skill set, knowledge of Loop’s product offering, and how it solves our customers pain points
• Build and maintain relationships with internal customer-facing stakeholders, ensuring that Loop is focused on delivering value for them.

About You

• You have a college degree with a quantitative background in analytics, finance, or economics or STEM similar
• You balance an eagerness to learn with the ability to execute and enjoy solving tough problems
• You have 1+ years of work experience in technology, data analysis or other technical and quantitative fields
• You’re a team player and excited about the opportunity to be an early employee at a fast-paced, fast-growing company
• This is an in person role based in Chicago, New York or San Francisco with the expectation to be in the office 
• Bonus points if you have advanced excel skills and SQL, Python or other programming skills, or experience vibe coding/building automations

Benefits & Perks

• Premium Medical, Dental, and Vision Insurance plans
• 401k plan with company match
• Unlimited PTO
• Physical and Mental fitness subsidies for yoga, meditation, gym, etc

#LI-LOOP

About Loop

Loop is on a mission to unlock profits trapped in the supply chain and lower costs for consumers. Bad data and inefficient workflows create friction that limits working capital and raises costs for every supply chain stakeholder.

Loop’s modern audit and pay platform uses our domain-driven AI to harness the complexity of supply chain data and documentation. We improve transportation spend visibility so companies can control their costs and power profit. That is why industry leaders like J.P. Morgan Chase, Great Dane, Emerge, and Loadsmart work with Loop.

Our investors include J.P. Morgan, Index Ventures, Founders Fund, 8VC, Susa Ventures, Flexport, and 50 industry-leading angel investors. Our team brings subject matter expertise from companies like Uber, Google, Flexport, Meta, Samsara, Intuit, Rakuten, and long-standing industry leaders like C.H. Robinson.

About the Role

Loop is building a strategy and operations function that will drive key functions as Loop scales. Responsibilities span several areas including: solving customer's business problems, customer support, supporting product development, data analysis and management.

This role will work cross functionally to drive customer adoption and deliver outsized impact to our users and customers.

Key Responsibilities

• Embed with customer, product, and operations teams at some of the largest companies in the world to deliver increased customer value
• Accelerate Loop’s ability to deliver net new product surface for global brands by deeply understanding and learning how we drive customer outcomes
• Partner with data science, go to market and operations to proactively solve problems and ensure Loop is built to scale
• Serve as the internal voice of the customer bringing insights from customers and operations to product, bridging gaps for features that are yet to be built
• Demonstrate a deeply substantive execution skill set, knowledge of Loop’s product offering, and how it solves our customers pain points
• Support key business partners to accelerate growth and customer delivery in Loop’s most important business segments
• Build and maintain relationships with customer stakeholders, ensuring that Loop is focused on delivering value for them.

About You

• You have a college degree with a quantitative background in analytics, finance, or economics or similar
• You have 3+ years of work experience in consulting, technology, data analysis or other quantitative fields
• You have advanced excel skills and SQL, Python or other programming skills
• You balance an eagerness to learn with the ability to execute 
• You’re a team player and excited about the opportunity to be an early employee at a fast-paced, fast-growing company
• You have the ability to travel up to 20%
• This is an in person role based in Chicago or San Francisco with the expectation to be in the office

Benefits & Perks

• Premium Medical, Dental, and Vision Insurance plans, with premiums covered 100% for you
• Unlimited PTO
• 401k plan
• Commuter benefits for parking/transit
• Generous professional development budget to feed your curiosity
• Physical and Mental fitness subsidies for yoga, meditation, gym etc.

About Loop

Loop is on a mission to unlock profits trapped in the supply chain and lower costs for consumers. Bad data and inefficient workflows create friction that limits working capital and raises costs for every supply chain stakeholder.

Loop’s modern audit and pay platform uses our domain-driven AI to harness the complexity of supply chain data and documentation. We improve transportation spend visibility so companies can control their costs and power profit. That is why industry leaders like J.P. Morgan Chase, ABB, Tyson Foods, and Estee Lauder  work with Loop.

Our investors include J.P. Morgan, Index Ventures, Founders Fund, 8VC, Flexport, and 50 industry-leading angel investors. Our team brings subject matter expertise from companies like Uber, Google, Flexport, Meta, Samsara, Intuit, Rakuten, and long-standing industry leaders like C.H. Robinson.

About the Role

As the Senior Project Manager, M&A Integration, you will be the central driver for ensuring the successful post-acquisition merger of newly acquired companies into Loop’s operational model and for achievement of the deal thesis. You will work cross-functionally with company leadership, and functional leaders (Finance, HR, IT, Operations) to create, manage, and execute comprehensive integration plans. This is a highly visible, hands-on role that requires a strategic mindset and meticulous project management discipline.

Key Responsibilities

• Lead the planning and execution of end-to-end integration efforts for acquired entities, ensuring alignment with the strategic rationale and operational goals.
• Develop and manage comprehensive integration project plans, defining clear milestones, workstreams, KPIs, and risk mitigation strategies.
• Coordinate cross-functional teams (e.g., HR, IT, Finance, Legal, Operations) to ensure timely delivery of integration milestones and resolution of interdependencies.
• Design and implement governance frameworks, including facilitating Steering Committee meetings with senior leadership and C-suite executives, providing clear and concise executive-level updates on progress, risks, and required decisions.
• Engage in due diligence efforts to understand strategic objectives and provide early assessments for integration planning and risk identification.
• Act as a liaison helping to manage cultural alignment and effective change management strategies.
• Track integration performance metrics and conduct post-integration reviews to capture lessons learned and continuously refine the M&A integration playbook.
• Manage project budgeting and resource planning for integration activities.
• This role is based in Chicago with the expectation of being in the office three days a week

About You

• 5-7 years of professional experience in private equity, management consulting, corporate development, or strategic operations, with extensive experience in M&A integration leadership.
• Proven success in leading complex, cross-functional integration initiatives for M&A transactions.
• Exceptional project management skills, including the ability to manage multiple workstreams and priorities in a fast-paced environment.
• Highly effective communication and collaboration skills, with the ability to influence and present to diverse stakeholders, including C-level executives.
• Strong analytical skills with a practical and structured approach to problem-solving, and the ability to define and track key performance metrics.
• Proficiency with project management tools (e.g., MS Project, SmartSheet, Asana, or similar).
• MBA or Project Management Professional (PMP) certification is a plus.

Benefits & Perks

• Premium Medical, Dental, and Vision Insurance plans, premiums covered 100% for you
• 401k plan with 3% company match
• Unlimited PTO
• Generous professional development budget to feed your curiosity
• Physical and Mental fitness subsidies for yoga, meditation, gym, etc