About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world.  AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service.  We power millions of subscriptions worldwide for organizations.  We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About You

You have experience in both public and private accounting and you can comfortably work collaboratively in teams and independently. You are a self-motivated individual who has a thirst to develop new processes while improving existing ones. As an accountant at AppDirect you are someone who is able to roll up their sleeves for a hands-on experience with an elite team to develop and build a first-class accounting function. To be successful in this role, you must have strong knowledge of GAAP, accounting processes, controls and systems.

The position offers a flexible hybrid schedule: you will work one day per week onsite and four days remote. Compensation includes 15 paid working days (PTO) plus local holidays, comprehensive medical coverage (OSDE Plan 310) for you and your dependents, reimbursement for eligible wellness activities, English lessons, global and local events participation, and much more! 

What you’ll do and how you’ll have an impact

• Assist in monthly close process and ensure compliance with monthly close calendar. Participate in month-end and year-end close processes, including journal entries, reconciliations, and variance analysis.

• Prepare accruals, and perform prepaid analysis

• Perform bank reconciliations

• Collaborate with cross-functional teams to support business operations and financial reporting to provide financial insights and guidance to other teams to help inform decision-making.

• Assist in the preparation of U.S. GAAP financial statements.

• Assist with external financial audits and other due diligence requests.

• Support accounting team’s commitment to timely and accurate processing of accounting transactions in accordance with US GAAP and the Company’s internal controls. Ensure compliance with internal controls and company accounting policies and help strengthen the internal control environment.

• Perform other special projects and analyses as directed by management.

• Support the implementation and enhancement of accounting systems and tools, ensuring they meet the evolving needs of the business.

What we’re looking for

• Bachelor’s degree in Accounting or Finance.

• Direct experience supporting accounting function of US/Europe based international company whether in public accounting or with an international company (1+ years total) strongly desired.

• Experience establishing and optimizing reporting processes to ensure accurate and timely reporting

• Strong interpersonal and communication skills, including excellent written, oral, listening and presentational skills and ability to work well under pressure and interact at all levels are also required.

• Ability to manage multiple projects and deadlines with limited supervision.

• NetSuite ERP system experience a plus. Advanced knowledge of Excel

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: 

https://www.appdirect.com/about/privacy-notice

#LI-HYBRID

#LI-DGM

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world.  AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service.  We power millions of subscriptions worldwide for organizations.  We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About You

The Cloud Sales Order Specialist plays a pivotal role in managing cloud support operations, supporting internal and external stakeholders, and ensuring seamless marketplace fulfillment. You will be responsible for operational and administrative tasks such as deal registrations, quoting cloud services, managing orders, and overseeing the fulfillment process for SaaS & IaaS technology subscriptions. Your expertise will contribute to a high level of customer satisfaction, efficient operations, and collaboration with various teams to enhance the customer journey.

What you’ll do and how you’ll have an impact

• Manage deal registrations, discounting, quoting services, and provider ordering in the AppDirect Marketplace.

• Perform all marketplace fulfillment operations, including provisioning orders with providers and resolving pending events to ensure timely fulfillment.

• Communicate internally and externally to ensure the accurate and timely conversion of quotes into orders.

• Perform quality assurance on customer details to ensure accuracy and completeness of orders.

• Partner with Provider Manager to ensure quoting, discounting and ordering roadblocks are removed in order to deliver an outstanding customer experience.

• Collaborate on areas for improvement in the customer journey and implement process enhancements that reduce friction and improve cycle times.

• Collaborate with cross-functional teams to develop and improve customer experience, especially in pre-deployment and post-sale coordination.

What we’re looking for

• Bachelor's Degree and/or equivalent experience in Business or Information Technology or related fields.

• 1+ years of experience in quoting and ordering operational support , with expertise in cloud services.

• 1+ years of experience in procuring and managing SaaS & IaaS technology subscriptions.

• Proficiency with Google G-Suite, Microsoft Office, Hubspot.com, and various business software applications (Zendesk, Jira, Asana, SmartSheet).

• Strong organizational skills with the ability to handle high volumes of quotes and orders, while maintaining attention to detail.

• Excellent problem-solving, communication, and collaboration skills to work effectively with internal stakeholders, customers, and external providers.

• Experience managing 3rd party-delivered services and collaborating with cross-functional teams to drive process improvements.

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: 

https://www.appdirect.com/about/privacy-notice

#LI-DGM

#LI-REMOTE

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About Firstbase, an AppDirect subsidiary

Remote work is the biggest workplace revolution in history. Nothing will deliver a higher quality of life upgrade in the next decade. The biggest challenge is in providing the infrastructure that makes going remote easy for companies and Firstbase is delivering this core infrastructure that makes remote and hybrid work possible and sustainable for companies around the world.

Today, we serve both workers and businesses by doing two things: we give businesses the ability to instantly support remote workers with all the physical goods they need to do great work (from computers to furniture to company swag & perks), and we give workers the ability to pick and choose what they need for their unique circumstances, then return it when they leave.

About You

Firstbase is on a mission to empower remote work. The Customer Experience team is the driving force delivering an unparalleled customer experience to those who have chosen to make the investment in their people.

Our customers are asking us to solve the most difficult challenges behind supporting remote work; making sure remote workers are set up to be successful in their chosen space. Our Customer Experience team is the group that not only guides them on their journey, but is also their most trusted resource along the way. This team breaks through barriers and works to deliver the best customer experience possible, because it is what we would want for ourselves. We aim to take the burden of logistics off of our users across the world, while making them excited to have partnered with Firstbase.

We are seeking a Customer Experience Associate to work ET and/or CT time zones to assist our customers with optimizing their experience with Firstbase. We are looking for someone who demonstrates empathy, organizational skills, as well as problem solving abilities, to assist us in the remote work revolution.

Onboarding includes a comprehensive training and shadowing experience that will empower you to support our customers with ease.                                                                                                                  

What you’ll do and how you’ll have an impact

• Respond to and resolve customer queries and other inbound/outbound requests via email, in a thoughtful, timely and accurate way.
• Act as a process and product expert, being able to quickly and accurately consult users on best practices and how Firstbase operates.
• Create and maintain customer-facing FAQs, videos, and other support materials in our Help Center. Strive to empower customers to help themselves.
• Collect and share user suggestions, as well as pain points, directly with the rest of the company (particularly our Product and Operations teams).
• Identify areas of operational improvement within the CX team as well as the overall organization. Feel and be empowered to make those improvements.

What we're looking for

• 2+ years experience as a Customer Support Specialist in physical goods operations companies, working with logistics carriers and warehouse operations
• BA/BS degree or similar university education
• Ability to work quickly and independently with excellent time management skills
• Excellent written and verbal communication skills that can be tailored to a broad range of requesters, plus innate follow-up skills
• Experience using Zendesk, Jira and/or other help desk software and remote support tools
• Ability to adapt to new tools and technologies

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice

#LI-DGM

#LI-REMOTE

About AppDirect 

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device — as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About Firstbase, an AppDirect Subsidiary

Firstbase helps companies equip their teams with everything they need to do great work—from computers and furniture to company swag and perks. We give businesses the ability to instantly support employees with the right physical goods, and give employees the flexibility to choose what works for their unique needs. Firstbase is part of AppDirect, a subscription commerce platform that powers millions of subscriptions worldwide for organizations selling any product, through any channel, on any device—as a service.

About You

You are a detail-oriented and proactive operations professional with a strong background in procurement, order management, and vendor coordination. You thrive in fast-paced environments and bring an analytical mindset to every challenge—from troubleshooting order issues to optimizing fulfillment processes. You’ll report to the OSM Lead with a high degree of day-to-day ownership: we trust you to manage your workflows, prioritize what matters, and deliver results independently. You’ll collaborate closely with Firstbase’s Ops, Customer Success, CX, Product, and Sales teams to ensure seamless execution across the order lifecycle. You’re comfortable working with tools like JIRA, Slack, and Retool, and you’re always looking for ways to improve processes and drive efficiency. With 2+ years of experience in operations, procurement, or supply chain management, you understand the importance of meeting service level objectives and you’re energized by proactively flagging risks before they become problems.

What You'll Do and How You'll Have an Impact

• Manage all aspects of daily order processing to vendors, including preparing and sending order information to partners, troubleshooting issues, following up on lead times, updating internal systems, and keeping the Firstbase platform up to date with accurate order and inventory information to ensure on-time delivery for our customers.
• Resolve order exceptions swiftly by collaborating with internal and external teams—whether that means communicating End of Life (EOL) product updates with potential alternatives, or monitoring in-transit issues and taking action to mitigate delivery delays.
• Ensure all orders meet our Service Level Objectives (SLOs) by proactively monitoring metrics, identifying areas of risk, and raising concerns to leadership before they impact delivery performance.
• Work closely with cross-functional teams including Ops, Customer Success, CX, Product, and Sales—through daily huddles, war rooms, and ad hoc meetings—coming prepared to report out on order status and contribute to team problem-solving.
• Drive process improvement and documentation by identifying operational inefficiencies, ensuring changes are documented, and surfacing new tool requests or functionality needs for team prioritization.
• Become the Subject Matter Expert (SME) for your function, building deep knowledge of vendor workflows, order systems, and category-specific processes to serve as a go-to resource for the team.

What We're Looking For 

•  2+ years of experience in operations, procurement, supply chain management, or a related field.
•  Hands-on experience placing orders, managing lead times, and coordinating with vendors, OEMs, distributors, or resellers.
•  Proficiency with operational tools such as JIRA, Slack, and Retool (or similar platforms).
•  Strong analytical and troubleshooting skills with a focus on process efficiency and problem-solving.
•  Bachelor’s degree in Supply Chain, Operations, Business, or a related field (preferred).
•  Clear written and verbal communication skills, needed to align internal stakeholders and external vendor partners across a fully remote, global team.
•  Problem-solving mindset with a proactive approach, essential for juggling multiple priorities, responding to shifting order demands, and resolving recurring issues before they reach customers.

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice:

https://www.appdirect.com/about/privacy-notice

#remote 

Your Purpose 

The Compliance Officer will help leading the compliance duties in El Salvador to ensure that the company operations and business goals function in a legal and ethical manner. You will be responsible for developing compliance and AML/TF programs, reviewing company policies, advising management on possible risks, and responding to authorities’ inquiries.

This role is critical in ensuring that our operations adhere to all regulatory requirements set forth by all relevant authorities.

This position is on-site, so the candidate will need to be physically present in El Salvador.

Reports To

Chief Legal Officer 

What You Will Do 

• Develop, implement and manage an organization's compliance program to ensure the organization operates in accordance with the federal laws and applicable regulation.
• Prepare policies for identification and knowledge of the Client (KYC). 
• Verify that the company complies with the information and documentation requirements of the authorities.
• Verify that the company complies with the orders of securing or unblocking of accounts or resources related to any AML/TF matters.
• Define the criteria, measures and procedures to be adopted in order to comply with the regulations.
• Develop and review company policies.
• Coordinate with regulators audits and requirements.
• Plan, implement and oversee risk-related programs.
• Regular audits to identify possible weaknesses or risks.
• Create and coordinate proper reporting channels for compliance issues.
• Develop company compliance communications.
• Coordinate and schedule required compliance training for employees.
• Implement and manage an effective compliance program.
• Create and manage effective action plans in response to audit discoveries.
• Resolve employee concerns about compliance.
• Determine compliance metrics and tracking them.
• Revise, provide insightful inputs and sign off on new financial products to ensure it is compliance with local regulation.
• Remain up to date on laws related to the organization, inform the impacted teams to react accordingly and update policies accordingly.
• Perform compliance audits to determine whether established protocols are being followed and where they can be improved.
• Maintain up to date written documentation and policies related to the organization's business activities.
• Monitor activities of customers transactions.
• Coordinate the follow-up activities of Operations and the investigations to be carried out at the institutional level.
• Verify that the corresponding alerts have been analyzed and the respective investigations have been analyzed and documented, which shall be recorded in files or records.

Research in Diversity, Equity, and Inclusion suggests that individuals may hesitate to apply for jobs if they do not meet all the listed criteria. At Bitso, we value diversity and your unique strengths could be just what we're looking for. If this role excites you but you don't match every point in the description, we still want to hear from you.