About You and The Role

We are looking for a highly motivated and skilled data analyst to build out system health and performance monitoring within the Systems Engineering team, working closely with the team’s Senior Data Scientist. This role will play a key part in identifying critical fleet issues, improving safety, and removing barriers to Zipline’s growth. The successful candidate will work closely with engineers across Zipline, helping them understand the performance of their systems and how they relate to others, as well as senior leadership, assisting in measuring key company metrics. The ideal candidate has deep experience in data analytics, particularly in monitoring real-world hardware and/or operations, and can work adeptly with both highly technical and non-technical stakeholders to extract actionable insights from complex technical data.

What You’ll Do

• Design and build data analytics solutions, including monitoring dashboards, alerting tools, and ad hoc analyses, to track Zipline’s core flight reliability and safety metrics.
• Collaborate with System Engineers and partner teams to track the health of hardware, software, and operational systems.
• Create software scripts (in SQL and Python) to extract system performance data from raw flight logs.
• Work autonomously with other Data Scientists and Analysts across the company to create and maintain shared data models in our data warehouse, ensuring company-wide access for analytics and reporting.
• Ensure that we are following best practices for efficient data access across multiple technical systems.
• Serve as a source of knowledge and expertise, assisting team members across the company in locating and reporting on their own data.

What You’ll Bring

• 3+ years of experience in data analysis or business intelligence, preferably related to hardware-software systems or operations.
• Strong proficiency in data visualization tools such as Mode, ThoughtSpot, Looker, Tableau, PowerBI, or similar.
• Experience writing SQL queries to extract, manipulate, and aggregate large datasets from relational databases, including complex joins, aggregations, and window functions, with the ability to optimize and debug queries for performance and readability.
• Experience working with Snowflake’s cloud data platform or comparable data warehouse/data lake tools.
• Excellent problem-solving and analytical skills.
• Strong communication skills, with the ability to present complex data in a clear, concise manner to both technical and non-technical audiences.
• Ability to work independently and manage multiple projects simultaneously.
• Inherent self-motivation, adaptability, and creativity.
• Familiarity with Python for data analysis, including working with pandas, numpy, matplotlib, etc., and exploratory analysis in a Jupyter notebook environment.
• Must be willing to relocate to Kigali, Rwanda for this role

Preferred but Not Required:

• Experience using DBT to create data ETL pipelines.
• Experience with GIS and spatial analysis.
• Knowledge of GitHub and the ability to navigate a software pull request workflow.

What Else You Need to Know

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws or our own sensibilities.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

Please Note

We have received reports stating that certain individuals are reaching out to people under false pretenses, claiming to be Zipline employees, affiliates, agents, or representatives. They may seek to gain access to your personal information or to acquire money from you by offering fictitious employment opportunities or by claiming that they are contacting you on Zipline’s behalf.

Genuine Zipline employees or representatives will never ask you for money or payment in exchange for employment opportunities or other related services. Any such offer of employment or any other service in exchange for fees that claims to be from us is deceitful and part of a fraud.

If you believe you have been targeted by a fraudulent party, we ask that you immediately get in touch with us via email at security@flyzipline.com upon receiving a suspicious offer or claim.

ABOUT ALU

ALU provides higher education for a higher purpose. Our students declare missions, not majors. They develop the real-world skills to take on the world’s most pressing challenges. And they take ownership of their learning from day one through our peer and student-led approach – because ALU believes in the power and agency of young people to start shaping the future right now. Together with a world-class faculty and staff, our students are igniting a ripple of positive impact across Africa and the world.

We are dedicated to fostering an open yet secure environment, balancing the safety of students, staff, and visitors with respect for individual rights, and safeguarding responsibilities.

HOW WE WORK

The ALU Team works in starkly different ways to traditional academic bureaucracies. We approach education from first principles, empower individuals to design, test, and implement creative new ideas, and work closely together to craft transformative learning experiences. We are deeply passionate about our students and excited by the challenge of building something entirely new.

The African Leadership University is committed to ensuring the safety and Well-being of all students under our care. As part of this commitment , we have a comprehensive safeguarding policy in place , which outlines our Zero-tolerance approach to any violation of safeguarding.

ABOUT THE ROLE

In creating a world class education experience, the Academic Vertical plays an integral role in ensuring our academic operations and regulations are smoothly implemented, communicated and adhered to by all internal and external stakeholders, including students, faculty, staff and regulators. The Registrar Lead is a critical leadership role responsible for the integrity and security of all academic records at the African Leadership University. The Registrar oversees all functions related to student registration, academic records management, enrollment reporting, degree conferral and compliance with relevant regulations. The ideal candidate will possess exceptional communication skills, a deep understanding of academic policies and procedures and strong technical proficiency in student information systems, data analysis, and related technologies. They will be a strategic thinker, a problem-solver and a collaborative leader committed to providing excellent service to students, faculty, and staff.

ROLE RESPONSIBILITIES

Academic Records Management

• Maintain the accuracy, integrity and security of all student academic records, both physical and electronic.
• Develop and implement efficient and effective record-keeping procedures in compliance with university policies and regulatory requirements.
• Oversee the processing of grades, transcripts, enrollment verifications and other student record requests.

Registration and Enrollment

• Manage the student registration process, ensuring a seamless and user-friendly experience for students.
• Develop and maintain the course schedule by working in collaboration with academic departments.
• Monitor enrollment trends and provide data-driven insights to inform enrollment management strategies.

Policy Development and Implementation

• Formulate, implement and interpret academic policies and procedures ensuring consistency and fairness.
• Stay abreast of best practices in academic records management and relevant regulatory changes.
• Collaborate with faculty and administration to develop and revise academic policies as needed.

Student Information System (SIS) Management

• Serve as the secondary administrator for the university's Student Information System ensuring its optimal functionality.
• Oversee data entry, data integrity and system security.
• Collaborate with IT staff to implement system upgrades and enhancements.

Reporting and Data Analysis

• Prepare and submit accurate and timely reports to internal and external stakeholders, including government agencies and accrediting bodies.
• Analyze enrollment data, academic performance data and other relevant metrics to identify trends and inform decision-making.
• Develop and maintain dashboards and reports to provide stakeholders with access to key data.

Leadership and Supervision

• Supervise and mentor a team of registrars and support staff.
• Foster a positive and collaborative work environment.
• Provide training and professional development opportunities for staff.

Compliance & Collaboration

• Ensure compliance with all relevant  institutional regulations, including HEC and  NESA.
• Maintain up-to-date knowledge of best practices in data privacy and security.
• Collaborate effectively with other departments, including admissions, student affairs, finance, and IT.
• Serve on university committees as required.

Ensure the safety and well-being of all young persons and vulnerable adults with whom we deal,  by adhering to ALU’s comprehensive safeguarding policy, maintaining a zero-tolerance approach to any violations of safeguarding standards.

REQUIRED EXPERIENCE

• Master's degree in Student Affairs, Higher Education Administration, or a related field.
• Minimum of 3 years of experience working in a student affairs or student life role, with at least 2 years in a leadership or supervisory capacity.
• Demonstrated experience in developing and implementing student engagement strategies and programs.
• Proven ability to lead and manage a team of professionals.
• Strong understanding of student development theory and best practices.
• Passion for working with young adults and fostering their personal and professional growth.

REQUIRED COMPETENCIES

• Master's degree in a related field like Higher Education Administration, Management, Information Systems.
• Minimum of 5 years of experience in a registrar's office or similar academic records management role.
• Proven experience in formulating and implementing academic policies and procedures.
• Strong technical skills in Student Information Systems (SIS)
• Proficiency in data analysis and reporting tools (e.g., Excel, SQL, Tableau).
• Demonstrated ability to work independently and as part of a team.
• Experience working in a diverse and international environment preferred.

Skills:

• Excellent written and verbal communication skills, including the ability to communicate complex information clearly and effectively to diverse audiences.
• Proficiency in Student Information Systems (SIS), data analysis tools, and Microsoft Office Suite.
• Strong analytical and problem-solving skills, with the ability to interpret data and identify trends.
• Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Demonstrated leadership and supervisory skills, with the ability to motivate and mentor staff.
• Strong interpersonal skills, with the ability to build rapport and work effectively with students, faculty, and staff.
• Knowledge of academic policies and procedures and the ability to interpret and apply them consistently.