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Bilingual Construction and New Deployments Lead, Côte d'Ivoire
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About Zipline
Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.
Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.
Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.
We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.
About You and The Role
Zipline’s long-range autonomous drone system is already delivering millions of medical products across Africa. As we expand in Cote D'ivoire, we’re seeking a Deployments Lead to oversee all construction and deployment activities nationwide. This senior role is responsible for delivering Zipline distribution centers across the country, leading in-country teams and driving execution excellence from site acquisition and permitting through construction, vendor management, and operational handover. You will serve as the central point of coordination between local teams and global stakeholders across Engineering, Supply Chain, Legal, Regulatory, and Partnerships, ensuring each launch meets Zipline’s global standards while adapting to Côte d'Ivoire’s regulatory and operational context. You are a builder, leader, and systems thinker who can navigate complexity, align diverse stakeholders, and deliver results at scale.
What You’ll Do
- Own deployment strategy and execution for all new Zipline distribution centers across Côte d'Ivoire.
- Lead cross-functional coordination between Côte d'Ivoire teams and global stakeholders to ensure seamless execution of multiple deployments that consistently meets partner expectations.
- Partner with government agencies, regulators, and local authorities in Côte d'Ivoire to secure permits, approvals, and strong working relationships.
- Identify and secure sites that meet Zipline’s technical, operational, and business requirements.
- Build and manage a high-performing network of Nigerian suppliers and contractors, ensuring cost-efficiency, quality, and reliability of site works.
- Manage in-country budgets, timelines, and resources, making tradeoffs that balance speed, cost, and long-term operational excellence.
- Help hire, develop, and lead a team of deployment project managers.
- Capture and implement lessons learned to continuously refine Zipline’s global deployment playbook.
- Provide clear, data-driven reporting on progress, risks, and performance to leadership.
What You'll Bring
- 8+ years of experience in construction, engineering, or program management, including at least 3 years in a leadership role.
- Proven success delivering large-scale, technically complex projects within Côte d'Ivoire, from concept to completion.
- Strong experience working with Côte d'Ivoire regulatory bodies, permitting processes, and local contractor ecosystems (highly preferred).
- Demonstrated ability to lead and develop in-country project teams.
- Exceptional project management and organizational skills, with the ability to prioritize and make strategic tradeoffs under pressure.
- Strong communication and stakeholder management skills – able to represent Zipline effectively with partners, contractors, and government officials.
- A systems mindset, with the ability to build scalable processes adapted to local context.
- Grit, adaptability, and resilience to thrive in uncertain, constantly changing environments.
- Willingness and ability to accommodate more than 50% travel within Côte d'Ivoire.
What Else You Need to Know
Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies.
We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!
Ready to apply?
Apply to Zipline
About Zipline
Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.
Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.
Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.
We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.
About You and The Role
Zipline’s long-range autonomous drone system is already delivering millions of medical products across Africa. As we expand in Nigeria, we’re seeking a Construction and Deployments Lead to oversee all construction and deployment activities nationwide. This senior role is responsible for delivering Zipline distribution centers across the country, leading in-country teams and driving execution excellence from site acquisition and permitting through construction, vendor management, and operational handover. You will serve as the central point of coordination between local teams and global stakeholders across Engineering, Supply Chain, Legal, Regulatory, and Partnerships, ensuring each launch meets Zipline’s global standards while adapting to Nigeria’s regulatory and operational context. You are a builder, leader, and systems thinker who can navigate complexity, align diverse stakeholders, and deliver results at scale.
What You’ll Do
- Own deployment strategy and execution for all new Zipline distribution centers across Nigeria.
- Lead cross-functional coordination between Nigeria teams and global stakeholders to ensure seamless execution of multiple deployments that consistently meets partner expectations.
- Partner with government agencies, regulators, and local authorities in Nigeria to secure permits, approvals, and strong working relationships.
- Identify and secure sites that meet Zipline’s technical, operational, and business requirements.
- Build and manage a high-performing network of Nigerian suppliers and contractors, ensuring cost-efficiency, quality, and reliability of site works.
- Manage in-country budgets, timelines, and resources, making tradeoffs that balance speed, cost, and long-term operational excellence.
- Help hire, develop, and lead a team of deployment project managers.
- Capture and implement lessons learned to continuously refine Zipline’s global deployment playbook.
- Provide clear, data-driven reporting on progress, risks, and performance to leadership.
What You'll Bring
- 8+ years of experience in construction, engineering, or program management, including at least 3 years in a leadership role.
- Proven success delivering large-scale, technically complex projects within Nigeria, from concept to completion.
- Strong experience working with Nigerian regulatory bodies, permitting processes, and local contractor ecosystems (highly preferred).
- Demonstrated ability to lead and develop in-country project teams.
- Exceptional project management and organizational skills, with the ability to prioritize and make strategic tradeoffs under pressure.
- Strong communication and stakeholder management skills – able to represent Zipline effectively with partners, contractors, and government officials.
- A systems mindset, with the ability to build scalable processes adapted to local context.
- Grit, adaptability, and resilience to thrive in uncertain, constantly changing environments.
- Willingness and ability to accommodate more than 50% travel within Nigeria.
What Else You Need to Know
Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies.
We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!
Ready to apply?
Apply to Zipline
About Zipline
Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.
Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.
Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.
We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.
About You and The Role
Do you thrive in high-pressure environments where every minute counts and your decisions directly impact life-saving deliveries? The Service Engineering team sits at the critical nexus between operations and engineering, serving as the first line of technical support for our global fleet of aircraft, droids, and docks. When assets go down, customers can't receive essential supplies—there's no room for delay.
Our Service Engineers are the elite troubleshooters who ensure grounded assets return to service with maximum velocity and quality. You'll work in 24/7 shift operations, serving as the primary technical lead who coordinates cross-team resources, diagnoses complex technical issues, and maintains the operational tempo that keeps Zipline flying around the world.
This role operates under strict regulatory requirements (FAA Part 135) and demanding performance targets to minimize time to service restoration and maximizing first-time fix rates. You'll serve both Flight Test and Commercial Operations, making your work essential to every delivery we make.
What You'll Do
As a Service Engineer, you'll lead technical response as the primary technical lead for grounded assets, coordinating cross-team resources and driving resolution with urgency and precision. Your systematic troubleshooting approach will use approved procedures and diagnostic tools to identify root causes and implement solutions for aircraft, droid, and dock systems. Working in 24/7 shift operations forms a core part of your responsibilities, including comprehensive handovers, on-call duties, and emergency response protocols to maintain continuous coverage.
You'll coordinate cross-team escalation to engineering support and maintenance teams, creating work orders and ensuring smooth handoffs when physical maintenance is required. Log analysis and diagnostics will become second nature as you identify patterns, troubleshoot complex technical issues, and generate reports that drive continuous improvement. Maintaining regulatory compliance with FAA Part 135 operations, CAMP requirements, and repairman certification standards ensures all documentation meets aviation industry standards.
Driving continuous improvement will be central to your role as you contribute to troubleshooting guides, identify automation opportunities, and provide feedback to design engineering on system improvements. You'll operate advanced tools including the Zipline ERP (Zerp) platform, Fleet Apps, incident.io, and Jira to track assets, manage incidents, and coordinate with global teams. Asset triage and prioritization will maximize operational impact, ensuring critical assets return to service first while managing multiple incidents simultaneously.
Documentation and tracking of all troubleshooting activities, resolutions, and lessons learned builds institutional knowledge and supports regulatory requirements.
What You'll Bring
- 3+ years of working experience with technical background in mechanical, electrical, software, mechatronics, aerospace or systems engineering.
- Strong analytical and problem-solving skills with experience in systematic troubleshooting, root cause analysis, and technical documentation are essential.
- Operations or maintenance experience with complex systems in high-stakes environments where downtime has significant impact, will prepare you for this role.
- Excellent communication and coordination skills with proven ability to lead technical response, coordinate cross-functional teams, and communicate effectively under pressure are crucial.
- Data analysis capabilities with experience in log analysis, performance metrics, and basic scripting or SQL for troubleshooting and reporting will enhance your effectiveness.
- A continuous improvement mindset with demonstrated ability to identify process improvements, contribute to documentation, and drive operational excellence aligns with our culture.
- Adaptability and resilience to thrive in a rapidly changing environment where procedures, tools, and priorities evolve frequently is essential.
- Customer impact focus with understanding that your work directly affects life-saving deliveries and operational reliability drives everything we do.
- You are eligible to work in Rwanda
Preferred Qualifications
- Technical writing skills with experience creating troubleshooting guides, procedures, and technical documentation support our documentation-driven culture.
- Multi-site operations experience supporting distributed teams and assets across multiple time zones matches our global operations.
- Automation and tooling experience with process improvement, script development, or system integration contributes to our continuous improvement efforts.
What Else You Need to Know
This role requires working 24/7 shift operations including nights, weekends, and holidays as part of our continuous coverage model. You'll participate in on-call rotations and must be available for rapid response when critical assets are grounded.
The position operates under strict performance metrics and regulatory requirements. You'll work in a fast-paced, high-stakes environment where your decisions directly impact customer deliveries and operational safety.
Ability to sit (or stand at a standing desk) for long periods of time to review tickets, conduct analysis and coordinate solutions with engineers when needed.
Travel may be required occasionally for training, certification, or site support activities (10%).
Ready to apply?
Apply to Zipline