Solutions Engineer Jobs in Rwanda.
All active Solutions Engineer roles based in Rwanda.
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About Zipline
Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.
Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.
Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.
We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.
About You and The Role
Do you thrive in high-pressure environments where every minute counts and your decisions directly impact life-saving deliveries? The Service Engineering team sits at the critical nexus between operations and engineering, serving as the first line of technical support for our global fleet of aircraft, droids, and docks. When assets go down, customers can't receive essential supplies—there's no room for delay.
Our Service Engineers are the elite troubleshooters who ensure grounded assets return to service with maximum velocity and quality. You'll work in 24/7 shift operations, serving as the primary technical lead who coordinates cross-team resources, diagnoses complex technical issues, and maintains the operational tempo that keeps Zipline flying around the world.
This role operates under strict regulatory requirements (FAA Part 135) and demanding performance targets to minimize time to service restoration and maximizing first-time fix rates. You'll serve both Flight Test and Commercial Operations, making your work essential to every delivery we make.
What You'll Do
As a Service Engineer, you'll lead technical response as the primary technical lead for grounded assets, coordinating cross-team resources and driving resolution with urgency and precision. Your systematic troubleshooting approach will use approved procedures and diagnostic tools to identify root causes and implement solutions for aircraft, droid, and dock systems. Working in 24/7 shift operations forms a core part of your responsibilities, including comprehensive handovers, on-call duties, and emergency response protocols to maintain continuous coverage.
You'll coordinate cross-team escalation to engineering support and maintenance teams, creating work orders and ensuring smooth handoffs when physical maintenance is required. Log analysis and diagnostics will become second nature as you identify patterns, troubleshoot complex technical issues, and generate reports that drive continuous improvement. Maintaining regulatory compliance with FAA Part 135 operations, CAMP requirements, and repairman certification standards ensures all documentation meets aviation industry standards.
Driving continuous improvement will be central to your role as you contribute to troubleshooting guides, identify automation opportunities, and provide feedback to design engineering on system improvements. You'll operate advanced tools including the Zipline ERP (Zerp) platform, Fleet Apps, incident.io, and Jira to track assets, manage incidents, and coordinate with global teams. Asset triage and prioritization will maximize operational impact, ensuring critical assets return to service first while managing multiple incidents simultaneously.
Documentation and tracking of all troubleshooting activities, resolutions, and lessons learned builds institutional knowledge and supports regulatory requirements.
What You'll Bring
- 3+ years of working experience with technical background in mechanical, electrical, software, mechatronics, aerospace or systems engineering.
- Strong analytical and problem-solving skills with experience in systematic troubleshooting, root cause analysis, and technical documentation are essential.
- Operations or maintenance experience with complex systems in high-stakes environments where downtime has significant impact, will prepare you for this role.
- Excellent communication and coordination skills with proven ability to lead technical response, coordinate cross-functional teams, and communicate effectively under pressure are crucial.
- Data analysis capabilities with experience in log analysis, performance metrics, and basic scripting or SQL for troubleshooting and reporting will enhance your effectiveness.
- A continuous improvement mindset with demonstrated ability to identify process improvements, contribute to documentation, and drive operational excellence aligns with our culture.
- Adaptability and resilience to thrive in a rapidly changing environment where procedures, tools, and priorities evolve frequently is essential.
- Customer impact focus with understanding that your work directly affects life-saving deliveries and operational reliability drives everything we do.
- You are eligible to work in Rwanda
Preferred Qualifications
- Technical writing skills with experience creating troubleshooting guides, procedures, and technical documentation support our documentation-driven culture.
- Multi-site operations experience supporting distributed teams and assets across multiple time zones matches our global operations.
- Automation and tooling experience with process improvement, script development, or system integration contributes to our continuous improvement efforts.
What Else You Need to Know
This role requires working 24/7 shift operations including nights, weekends, and holidays as part of our continuous coverage model. You'll participate in on-call rotations and must be available for rapid response when critical assets are grounded.
The position operates under strict performance metrics and regulatory requirements. You'll work in a fast-paced, high-stakes environment where your decisions directly impact customer deliveries and operational safety.
Ability to sit (or stand at a standing desk) for long periods of time to review tickets, conduct analysis and coordinate solutions with engineers when needed.
Travel may be required occasionally for training, certification, or site support activities (10%).
Ready to apply?
Apply to Zipline
About Zipline
Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.
Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.
Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.
We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.
About Zipline
Zipline is on a mission to transform the way goods move. Our aim is to solve the world’s most urgent and complex access challenges by building, manufacturing and operating the first instant delivery and logistics system that serves all humans equally, wherever they are.
From powering Rwanda’s national blood delivery network and Ghana’s COVID-19 vaccine distribution, to providing on-demand home delivery for Walmart, to enabling healthcare providers to bring care directly to U.S. homes, we are transforming the way things move for businesses, governments and consumers.
The technology is complex but the idea is simple: a teleportation service that delivers what you need, when you need it. Through our technology that includes robotics and autonomy, we are decarbonizing delivery, decreasing road congestion, and reducing fossil fuel consumption and air pollution, while providing equitable access to billions of people and building a more resilient global supply chain.
About You and The Role
Do you want to not only make a difference in your community but around the world? Zipline is looking for an IT Support Engineer to support our teams in Rwanda.
As an IT Support Engineer at Zipline, you will use your technical skills and top-notch customer service to provide support for computer hardware, networking, operating systems, and application software. You will troubleshoot and solve straightforward problems, create documentation where necessary and be a pioneer in streamlining the IT processes in Rwanda. You will be crucial to our business, ensuring we are driving our mission forward and that our teams are running as smoothly as they can to deliver every life-saving package as efficiently as possible.
This role entails addressing issues as they arise across multiple distribution centers and operational countries in Africa and will require at least 75% of your time working at a Distribution Center.
What You'll Do
- Provide technical support for our Help Desk ticketing system.
- Partner with our cross-functional, multinational teams to establish global standards and processes for IT inventory monitoring/shipping, IT onboarding for new team members, establishing safe security protocols for all devices, educating and guiding users on technical concepts and more.
- Support the implementation of IT policies across multiple distribution centers.
- Analyze IT Support inquiries to identify recurring user problems, recommend solutions, identify areas where service can be improved, and establish improvement plans.
- Write and implement technical guides to resolve basic issues and understand common workflows.
- Troubleshoot and provide technical guidance and education for users.
- Manage user access to resources and SaaS applications via identity management tools, following least-privileged/RBAC practices.
- Ensure timely follow-ups with user tickets and drive issues to resolution.
- Monitor network performance across the various distribution centers, and work with IT Engineering and ISP’s to resolve issues locally.
- Use Mobile Device Management (MDM) tools to manage device policies globally.
- Communicate effectively (verbally and in writing) and build strong relationships with internal teams and external stakeholders.
- Work as part of a global team across multiple time zones, countries, and languages.
What You'll Bring
- HND or Degree in IT, Computer Science, Computer / Networking Engineering or related fields with at least 3-5 years of relevant experience in the field.
- Experience with providing stellar customer service to internal and external stakeholders.
- Experience with troubleshooting Audio Visual equipment using tools such as Google Meet, Zoom or Teams
- Knowledge in the following: Enterprise productivity tools (Google workspace, Microsoft 365), Identity Management (Okta, OneLogin, Entra ID), Operating System Administration (MacOS/iOS, Windows, Linux,
- ChromeOS etc) and device management (Kandji, Jamf, Intune, Jumpcloud).
- Knowledge of Networking Protocols, VPN’s and network security.
- Experience using Jira Help Desk or similar ticketing tools.
- Experience with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP.
- Experience in PC repair, troubleshooting, deployment and liquidation.
- Ability to translate technical concepts into simple language for users to understand.
- Must be eligible to work in Rwanda.
WHAT ELSE YOU NEED TO KNOW
Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.
We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!
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Please Note
We have received reports stating that certain individuals are reaching out to people under false pretenses, claiming to be Zipline employees, affiliates, agents, or representatives. They may seek to gain access to your personal information or to acquire money from you by offering fictitious employment opportunities or by claiming that they are contacting you on Zipline’s behalf.
Genuine Zipline employees or representatives will never ask you for money or payment in exchange for employment opportunities or other related services. Any such offer of employment or any other service in exchange for fees that claims to be from us is deceitful and part of a fraud.
If you believe you have been targeted by a fraudulent party, we ask that you immediately get in touch with us via email at security@flyzipline.com upon receiving a suspicious offer or claim.
Ready to apply?
Apply to Zipline
Rwanda Civil Engineer (Fixed-Term)
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About One Acre Fund
Founded in 2006, One Acre Fund equips 5.5 million smallholder farmers to make their farms more productive. Across nine countries that together are home to two-thirds of Africa's farmers, we provide high-quality farm supplies, tree seedlings, accessible credit, modern agronomic training, and a wide range of other agricultural services. On average, this model enables any farmer to increase their income and assets on supported land by more than 35 percent, while permanently improving their resilience. This is all made possible by our team of 9,000+ full-time staff, drawn from diverse backgrounds and professions.
To learn more, please see our Why Work Here blog post.
About the Role
Looking for an experienced Civil Engineer (Project Engineer) to work at the RICA Seed Centre’s physical infrastructure for the implementation of the project, overseeing the civil engineering aspect of the project.
Responsibilities
Lead Civil Design Review & Technical Oversight
- Review and validate civil and structural designs (roads, drainage, foundations and external infrastructure) for accuracy, compliance, and constructability.
- Develop and refine engineering solutions, including structural analysis and modelling, to meet project requirements.
- Ensure coordination of civil designs with architectural and MEP disciplines for seamless implementation.
Oversee Construction Execution & Site Delivery
- Supervise civil works across earthworks, concrete structures, roads, drainage systems, and utilities infrastructure.
- Conduct site inspections, monitor contractor performance and ensure adherence to drawings, specifications, and BoQs.
- Resolve on-site engineering challenges and provide timely technical guidance to maintain project progress.
Ensure Quality, Safety & Compliance
- Enforce quality standards and ensure all works comply with engineering specifications and regulatory requirements.
- Promote and monitor adherence to occupational health and safety procedures on-site.
- Coordinate with safety teams to mitigate risks and ensure safe sequencing of construction activities.
Drive Technical Problem Solving & Project Assurance
- Review contractor submissions, reports and claims, providing clear technical recommendations and approvals.
- Monitor construction methods, material quality, and workmanship to ensure durability and structural integrity.
- Identify risks and implement corrective actions to support timely and high-quality project delivery.
Build Team Capability & Support Project Delivery
- Provide on-site technical guidance and training to contractors and junior engineers.
- Document and share lessons learned to strengthen team capability and future project execution.
- Support the development of technical documentation, scopes of work, and engineering inputs.
Career Growth and Development
We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.
Qualifications
Across all roles, these are the general qualifications we look for. For this role specifically, you will have:
- Bachelor’s degree in Civil Engineering or related field.
- Over 7 years of relevant experience in civil engineering with strong exposure to design and construction oversight.
- Professional registration with the Institution of Engineers Rwanda is an added advantage.
- Strong knowledge of civil engineering principles, including roads, drainage, foundations, and structural systems.
- Proven experience in design review, structural analysis, and construction oversight.
- Strong understanding of construction methods, building codes, and occupational health and safety standards.
- Experience with structural design, modelling software, and CAD tools.
- Effective communication skills in English and Kinyarwanda; French is an added advantage.
Preferred Start Date
As soon as possible
Job Location
Bugesera, Rwanda
Benefits
Health insurance, paid time off
Contract Duration
1 year
Eligibility
This role is only open to citizens or permanent residents of Rwanda.
Application Deadline
24 June 2026. Please note that we hire on a rolling basis which means that applications are reviewed and processed on a continuous basis until a hire is made.
One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an @oneacrefund.org address. Please report any suspicious communication here (globalhotline@oneacrefund.org), but do not send applications or application materials to this email address.
Diversity, Equity, Inclusion (DEI), and anti-racism are deeply connected to our organization’s mission and purpose. One Acre Fund aspires to build a culture where all staff feel consistently valued, represented, and connected – so that our team can thrive as professionals, and achieve exceptional impact for the farmers we serve.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. We are proud to be an equal opportunity workplace.
Ready to apply?
Apply to One Acre Fund