About Zipline 

Zipline is on a mission to transform the way goods move. Our aim is to solve the world’s most urgent and complex access challenges by building, manufacturing and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. 
From powering Rwanda’s national blood delivery network and Ghana’s COVID-19 vaccine distribution, to providing on-demand home delivery for Walmart, to enabling healthcare providers to bring care directly to U.S. homes, we are transforming the way things move for businesses, governments and consumers. 
The technology is complex but the idea is simple: a teleportation service that delivers what you need, when you need it. Through our technology that includes robotics and autonomy, we are decarbonizing delivery, decreasing road congestion, and reducing fossil fuel consumption and air pollution, while providing equitable access to billions of people and building a more resilient global supply chain.

About You and The Role  

Do you want to not only make a difference in your community but around the world? Zipline is looking for an IT Support Engineer to support our teams in Rwanda.
As an IT Support Engineer at Zipline, you will use your technical skills and top-notch customer service to provide support for computer hardware, networking, operating systems, and application software. You will troubleshoot and solve straightforward problems, create documentation where necessary and be a pioneer in streamlining the IT processes in Rwanda. You will be crucial to our business, ensuring we are driving our mission forward and that our teams are running as smoothly as they can to deliver every life-saving package as efficiently as possible.
This role entails addressing issues as they arise across multiple distribution centers and operational countries in Africa and  will require at least 75% of your time working at a Distribution Center. 

What You'll Do

• Provide technical support for  our Help Desk ticketing system.
• Partner with our cross-functional, multinational teams to establish global standards and processes for IT inventory monitoring/shipping, IT onboarding for new team members, establishing safe security protocols for all devices, educating and guiding users on technical concepts and more.
• Support the implementation of IT policies across multiple distribution centers.
• Analyze IT Support inquiries to identify recurring user problems, recommend solutions, identify areas where service can be improved, and establish improvement plans.
• Write and implement technical guides to resolve basic issues and understand common workflows.
• Troubleshoot and provide technical guidance and education for users.
• Manage user access to resources and SaaS applications via identity management tools, following least-privileged/RBAC practices.
• Ensure timely follow-ups with user tickets and drive issues to resolution.
• Monitor network performance across the various distribution centers, and work with IT Engineering and ISP’s to resolve issues locally.
• Use Mobile Device Management (MDM) tools to manage device policies globally.
• Communicate effectively (verbally and in writing) and build strong relationships with internal teams and external stakeholders.
• Work as part of a global team across multiple time zones, countries, and languages.

 What You'll Bring

• HND or Degree in IT, Computer Science, Computer / Networking Engineering or related fields with at least 3-5 years of relevant experience in the field.
• Experience with providing stellar customer service to internal and external stakeholders.
• Experience with troubleshooting Audio Visual equipment using tools such as Google Meet, Zoom or Teams
• Knowledge in the following: Enterprise productivity tools (Google workspace, Microsoft 365), Identity Management (Okta, OneLogin, Entra ID), Operating System Administration (MacOS/iOS, Windows, Linux,
• ChromeOS etc) and device management (Kandji, Jamf, Intune, Jumpcloud).
• Knowledge of Networking Protocols, VPN’s and network security.
• Experience using Jira Help Desk or similar ticketing tools.
• Experience with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP.
• Experience in PC repair, troubleshooting, deployment  and liquidation.
• Ability to translate technical concepts into simple language for users to understand.
• Must be eligible to work in Rwanda.

WHAT ELSE YOU NEED TO KNOW  

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

--

Please Note

We have received reports stating that certain individuals are reaching out to people under false pretenses, claiming to be Zipline employees, affiliates, agents, or representatives. They may seek to gain access to your personal information or to acquire money from you by offering fictitious employment opportunities or by claiming that they are contacting you on Zipline’s behalf.

Genuine Zipline employees or representatives will never ask you for money or payment in exchange for employment opportunities or other related services. Any such offer of employment or any other service in exchange for fees that claims to be from us is deceitful and part of a fraud.

If you believe you have been targeted by a fraudulent party, we ask that you immediately get in touch with us via email at security@flyzipline.com upon receiving a suspicious offer or claim.

ABOUT ALU

At the African Leadership University (ALU), we are more than an academic institution, we are a launchpad for Africa’s next generation of leaders. Our mission is bold: to develop ethical, entrepreneurial changemakers who will shape Africa’s future. Through an innovative curriculum, hands-on learning, and a vibrant pan-African community, we equip our students to tackle complex challenges, connect the dots across diverse perspectives, and create solutions that drive lasting impact. We don’t just teach; we nurture adaptable, globally minded problem-solvers ready to thrive in ambiguity, build from scratch, and lead Africa into a prosperous 21st century.

African Leadership University is incorporated in Rwanda as The African Leadership University (ALU) and in Mauritius as the African Leadership College of Higher Education (ALCHE). Each entity is separately accredited to offer qualifications by the Council of Higher Education in Rwanda and the Higher Education Commission in Mauritius. The ALU School of Business (ALUSB) is the engine of education in business, leadership, and entrepreneurship for both campuses. 

We are dedicated to fostering an open yet secure environment, balancing the safety of students, staff, and visitors with respect for individual rights, and safeguarding responsibilities.

HOW WE WORK

The ALU Team works in starkly different ways to traditional academic bureaucracies. We approach education from first principles, empower individuals to design, test, and implement creative new ideas, and work closely together to craft transformative learning experiences. We are deeply passionate about our students and excited by the challenge of building something entirely new.

The African Leadership University is committed to ensuring the safety and Well-being of all students under our care. As part of this commitment , we have a comprehensive safeguarding policy in place , which outlines our Zero-tolerance approach to any violation of safeguarding.

ABOUT THE ROLE

The BSc Software Engineering programme is a three-year degree programme with the aim of developing Software Engineering graduates at scale who are well prepared to leverage technology as the first hand solution to solve relevant problems in the continent and beyond and also who are ready to meet the needs of employers globally. This innovative and scalable programme prepares graduates not only with relevant technical skills but also problem solving and leadership skills missing in our tech graduates and promotes learning with a purpose.

The role  of the  SE Specialisation Coach - Full Stack Web Development entails the responsibility to successfully deliver the learning components of the programme in the Full Stack Web Development Specialization track or other SE modules adhering to the principles of our ALU’s Learning Model.

We are looking for an individual who can meet the requirements as mentioned in the profile below:

RESPONSIBILITIES

• Manage the in-person experience for the programme including the academic orientation,  induction for the specialisation modules for each intake, including responsibility for its development, evolution and its delivery adhering to the internal and external quality assurance standards
• Design, evolve and deliver the specialisation modules, induction and re-induction of new and existing coaches, respectively.
• Review, validate and refine the current learning curriculum of the Full Stack Web Development Specialization tracks and revise the operational plans per trimester for an effective learning delivery based on continuous feedbacks.
• Audit and refine the experiential learning components for each trimester additional to the support in self-directed student learning. Organize academic activities including Live coding sessions, Peer Learning Days, Mock Interview sessions, Hackathons and any other events that encourages student engagement in both online and in-person learning environments
• Administration and coordination of the internship modules along with supporting teams (Coaches, SPD team and other stakeholders)
• Evaluate the possibilities of improving student learning experiences by leveraging partnerships with industries, draft concept notes and finalize relevant plans to include the identified learning activities as part of the learning content.
• Contribute to updated definitive documentation for the Software Engineering modules in the programme handbooks, policies and accreditation documents
• Participate in regular student-staff consultative group meetings and other feedback instruments to capture student feedback and to implement recommendations to enhance the quality of programme delivery.
• Assist the SE Programme Manager in the review and approval of course modifications made by external learning content partners, either independently or following ALU inputs.
• Engage with all developmental and performance management processes for academic teams.
• Contribute to the annual programme review to ensure content is up-to-date, valid, relevant and reflects current and future trends in Software Engineering, whilst giving consideration to pedagogical approaches suited for hybrid learning.
• Implement modifications to learning materials, assessments and other relevant components meet internal and external quality assurance requirements.
• Implement modifications to the academic components following the findings of the annual programme review, periodic review, student-staff consultative groups, student evaluations and other quality assurance & enhancement instruments.
• Other relevant activities to ensure successful delivery of the programme.
• Engage in institutional service through active participation in the Senate and its sub-committees as per their composition.
• Any other reasonable duties that may be allocated from time to time by the line manager.

Person Specification:

Essential

• Master’s degree in Computer Science, Software Engineering or a relevant field where Software Engineering and/or Programming is a significant component with at least 5 years of industry experience in Web Development Domain.
• Experience in core web development components -  HTML, CSS, JavaScript, JSON, BootStrap, Flexbox etc
• Experience working with React.js, React-native, Node.js, ES6, modern SQL/NoSQL databases
• Deep knowledge and experience in DevOps technologies 
• Expertise in managing and deploying services on the public cloud - e.g. AWS, Google Cloud, Microsoft Azure
• Practical experience building and consuming RESTful APIs
• Expertise in information retrieval using Python requests and APIs
• Strong understanding of and practical exposure to regular expressions 
• Experience in network configurations, load balancing on servers and firewalls
• Knowledge in CI/CD technologies such as CircleCI and Jenkins
• Experience using version control systems [preferably git] for software development
• Experience in linux based shell scripting 
• Strong debugging skills in the respective domain expertise.
• Experience designing experiential learning activities that promotes peer learning
• Experience guiding student undergraduate Projects
• Excellent coaching and adequate computing skills with the ability to support students in both remote and in-person learning environments
• Excellent communications (oral and written), interpersonal and presentation skills.
• Excellent problem-solving skills with attention to detail.
• Excellent time management skills with the ability to multitask, prioritise own work, and work independently.
• The ability to quickly analyze data and determine the appropriate academic support intervention required by the student or to redirect to other teams.
• A startup mindset to help us scale the programme to the order of thousands of students in the next 12 months.
• A strong, customer-service ethos
• An ability to work flexibly with remote team members if needed

Desirable

• Experience in Embedded programming  / Mobile Development / Machine Learning is a plus
• Strong regional or international network - Startup Incubators and accelerators, etc.
• Experience of programme management and leadership at a higher education institution.
• Experience in people management - managing a fast-growing team
• Experience of online teaching and learning delivery at challenger universities.
• Experience of teaching at higher education level.

ABOUT ALU

ALU provides higher education for a higher purpose. Our students declare missions, not majors.They develop the real-world skills to take on the world’s most pressing challenges. And they take ownership of their learning from day one through our peer and student-led approach – because ALU believes in the power and agency of young people to start shaping the future right now. Together with a world-class faculty and staff, our students are igniting a ripple of positive impact across Africa and the world.

We are dedicated to fostering an open yet secure environment, balancing the safety of students, staff, and visitors with respect for individual rights, and safeguarding responsibilities.

HOW WE WORK

The ALU Team works in starkly different ways to traditional academic bureaucracies. We approach education from first principles, empower individuals to design, test, and implement creative new ideas, and work closely together to craft transformative learning experiences. We are deeply passionate about our students and excited by the challenge of building something entirely new.

The African Leadership University is committed to ensuring the safety and Well-being of all students under our care. As part of this commitment , we have a comprehensive safeguarding policy in place , which outlines our Zero-tolerance approach to any violation of safeguarding.

ABOUT THE ROLE

The BSc Software Engineering programme is a three-year degree programme with the aim of developing Software Engineering graduates at scale who are well prepared to leverage technology as the first hand solution to solve relevant problems in the continent and beyond and also who are ready to meet the needs of employers globally. This innovative and scalable programme prepares graduates not only with relevant technical skills but also problem solving and leadership skills missing in our tech graduates and promotes learning with a purpose.

The role  of the  SE Learning Coach entails the responsibility to successfully deliver the learning components of the programme primarily in the Foundations phase and advanced pathways per team requirements, adhering to the principles of our ALU’s Learning Model.

We are looking for an individual who can meet the requirements as mentioned in the profile below:

RESPONSIBILITIES

• Manage the in-person experience for the programme including the academic orientation,  induction for the specialisation modules for each intake, including responsibility for its development, evolution and its delivery adhering to the internal and external quality assurance standards
• Design, evolve and deliver the specialisation modules, induction and re-induction of new and existing coaches, respectively.
• Review, validate and refine the current learning curriculum and revise the operational plans per trimester for an effective learning delivery based on continuous feedbacks.
• Audit and refine the experiential learning components for each trimester additional to the support in self-directed student learning. 
• Organize academic activities including Live coding sessions, Peer Learning Days, Mock Interview sessions, Hackathons and any other events that encourages student engagement in both online and in-person learning environments
• Administration and coordination of the internship modules along with supporting teams (Coaches, Professional Development teams and other internal and external stakeholders)
• Evaluate the possibilities of improving student learning experiences by leveraging partnerships with industries, draft concept notes and finalize relevant plans to include the identified learning activities as part of the learning content.
• Contribute to updated definitive documentation for the Software Engineering modules in the programme handbooks, policies and accreditation documents
• Participate in regular student-staff consultative group meetings and other feedback instruments to capture student feedback and to implement recommendations to enhance the quality of programme delivery.
• Assist the SE Programme Manager and Leads in the review and approval of course modifications made by external learning content partners, either independently or following ALU inputs.
• Engage with all developmental and performance management processes for academic teams.
• Contribute to the annual programme review to ensure content is up-to-date, valid, relevant and reflects current and future trends in Software Engineering, whilst giving consideration to pedagogical approaches suited for blended learning.
• Implement modifications to learning materials, assessments and other relevant components to  meet internal and external quality assurance requirements.
• Implement modifications to the academic components following the findings of the annual programme review, periodic review, student-staff consultative groups, student evaluations and other quality assurance & enhancement instruments.
• Other relevant activities to ensure successful design and delivery of the programme.
• Engage in institutional service through active participation in the Senate and its sub-committees as per their composition.
• Any other reasonable duties that may be allocated from time to time by the managers.

Ensure the safety and well-being of all young persons and vulnerable adults with whom we deal,  by adhering to ALU’s comprehensive safeguarding policy, maintaining a zero-tolerance approach to any violations of safeguarding standards. 

Person Specification:

Essential

• Master’s degree in Computer Science, Software Engineering or a relevant field where Software Engineering and/or Programming is a significant component.
• Minimum 2 years experience in Python programming, Database [SQL preferred], and application integration
• Experience using version control systems [preferably git] for software development
• Experience in linux based shell scripting to perform process management, signal handling, basic network configurations etc
• Experience in Mobile Application Development and Web Development
• Excellent coaching and adequate computing skills with the ability to support students in both remote and in-person learning environments
• Excellent communications (oral and written), interpersonal and presentation skills.
• Excellent problem-solving skills with attention to detail.
• Excellent time management skills with the ability to multitask, prioritise own work, and work independently.
• The ability to quickly analyse data and determine the appropriate academic support intervention required by the student or to redirect to other teams.
• A startup mindset to help us scale the programme to the order of thousands of students 
• A strong, customer-service ethos
• An ability to work flexibly with remote team members

Desirable

• Subject matter expertise and experience in Full-Stack Web Development with advanced Python skills in covering latest front-end and back-end technologies
• Strong regional or international network Startup Incubators and accelerators, etc.
• Experience of online teaching and learning delivery at challenger universities.
• Experience of teaching at higher education level.
• Experience of online teaching and learning delivery.
• Experience of teaching and learning at challenger universities.

ABOUT ALU

At the African Leadership University (ALU), we're more than just an institution—we're a catalyst for transformation. Our mission is to develop a new generation of ethical and entrepreneurial leaders who will shape Africa's future. Through our innovative curriculum, focus on experiential learning, and vibrant pan-African community, we empower students to become changemakers, problem-solvers, and innovators. At ALU, we're not just teaching; we're nurturing the leaders who will drive Africa's progress and prosperity in the 21st century

We are dedicated to fostering an open yet secure environment, balancing the safety of students, staff, and visitors with respect for individual rights, and safeguarding responsibilities.

HOW WE WORK

The ALU Team works in starkly different ways to traditional academic bureaucracies. We approach education from first principles, empower individuals to design, test, and implement creative new ideas, and work closely together to craft transformative learning experiences. We are deeply passionate about our students and excited by the challenge of building something entirely new.

The African Leadership University is committed to ensuring the safety and Well-being of all students under our care. As part of this commitment , we have a comprehensive safeguarding policy in place, which outlines our Zero-tolerance approach to any violation of safeguarding.

ABOUT THE PROGRAMME

The BSc Software Engineering programme is a three-year degree programme with the aim of developing Software Engineering graduates at scale who are well prepared to leverage technology as the first hand solution to solve relevant problems in the continent and beyond and also who are ready to meet the needs of employers globally. This innovative and scalable programme prepares graduates not only with relevant technical skills but also problem solving and leadership skills missing in our tech graduates and promotes learning with a purpose.

ABOUT THE ROLE

The role  of the  SE Specialisation Coach entails the responsibility to successfully deliver the learning components of the programme in the  Low Level Programming Specialization track including Blockchain modules adhering to the principles of our ALU’s Learning Model and manage the team of Specialization coaches.

We are looking for an individual who can meet the requirements as mentioned in the profile below:

ROLE RESPONSIBILITIES

• Manage the in-person experience for the programme including the academic orientation,  induction for the specialisation modules for each intake, including responsibility for its development, evolution and its delivery adhering to the internal and external quality assurance standards
• Design, evolve and deliver the specialisation modules, induction and re-induction of new and existing coaches, respectively.
• Review, validate and refine the current learning curriculum of the  Low Level Programming Specialization tracks and revise the operational plans per trimester for an effective learning delivery based on continuous feedbacks.
• Enhance the BlockChain curriculum and deliver the respective modules in alignment with ALUs Learning Model and industry standards.
• Audit and refine the experiential learning components for each trimester additional to the support in self-directed student learning. Organize academic activities including Live coding sessions, Peer Learning Days, Mock Interview sessions, Hackathons and any other events that encourages student engagement in both online and in-person learning environments
• Administration and coordination of the internship modules along with supporting teams (Coaches, SPD team and other stakeholders)
• Evaluate the possibilities of improving student learning experiences by leveraging partnerships with industries, draft concept notes and finalize relevant plans to include the identified learning activities as part of the learning content.
• Contribute to updated definitive documentation for the Software Engineering modules in the programme handbooks, policies and accreditation documents
• Participate in regular student-staff consultative group meetings and other feedback instruments to capture student feedback and to implement recommendations to enhance the quality of programme delivery.
• Assist the SE Programme Manager in the review and approval of course modifications made by external learning content partners, either independently or following ALU inputs.
• Engage with all developmental and performance management processes for academic teams.
• Contribute to the annual programme review to ensure content is up-to-date, valid, relevant and reflects current and future trends in Software Engineering, whilst giving consideration to pedagogical approaches suited for hybrid learning.
• Implement modifications to learning materials, assessments and other relevant components meet internal and external quality assurance requirements.
• Implement modifications to the academic components following the findings of the annual programme review, periodic review, student-staff consultative groups, student evaluations and other quality assurance & enhancement instruments.
• Other relevant activities to ensure successful delivery of the programme.
• Engage in institutional service through active participation in the Senate and its sub-committees as per their composition.
• Any other reasonable duties that may be allocated from time to time by the line manager.

Person Specification:

Essential

• PhD/Master’s degree in Computer Science, Software Engineering or a relevant field where Software Engineering and/or Low level Programming is a significant component with at least 5 years of experience in  Low Level Programming Domain
• Expertise  in Blockchain technologies and building wide variety of applications in the domain with at least 3 years of experience
• Subject matter expertise and minimum 2 years of experience mentoring C programming & linux shell scripting
• Expertise in Linux systems programming and Assembly level debugging
• Knowledge in Socket programming, Data Structures and Algorithms using C
• Experience using version control systems [preferably git] for software development
• Experience in linux based shell scripting and Python programming
• Strong debugging skills in the respective domain expertise
• Experience designing experiential learning activities that promotes peer learning
• Experience guiding student undergraduate Projects
• Excellent coaching and adequate computing skills with the ability to support students in both remote and in-person learning environments
• Excellent communications (oral and written), interpersonal and presentation skills.
• Excellent problem-solving skills with attention to detail.
• Excellent time management skills with the ability to multitask, prioritise own work, and work independently.
• The ability to quickly analyze data and determine the appropriate academic support intervention required by the student or to redirect to other teams.
• A startup mindset to help us scale the programme to the order of thousands of students in the next 12 months.
• A strong, customer-service ethos
• An ability to work flexibly with remote team members if needed

Desirable

• Experience in Mobile Development / Machine Learning / AR-VR / Full Stack Web Development is a plus
• Strong regional or international network - Startup Incubators and accelerators, etc.
• Experience of programme management and leadership at a higher education institution.
• Experience in people management - managing a fast-growing team
• Experience of online teaching and learning delivery at challenger universities.
• Experience of teaching at higher education level.

ABOUT ALU

ALU provides higher education for a higher purpose. Our students declare missions, not majors.They develop the real-world skills to take on the world’s most pressing challenges. And they take ownership of their learning from day one through our peer and student-led approach – because ALU believes in the power and agency of young people to start shaping the future right now. Together with a world-class faculty and staff, our students are igniting a ripple of positive impact across Africa and the world.

We are dedicated to fostering an open yet secure environment, balancing the safety of students, staff, and visitors with respect for individual rights, and safeguarding responsibilities.

HOW WE WORK

The ALU Team works in starkly different ways to traditional academic bureaucracies. We approach education from first principles, empower individuals to design, test, and implement creative new ideas, and work closely together to craft transformative learning experiences. We are deeply passionate about our students and excited by the challenge of building something entirely new.

The African Leadership University is committed to ensuring the safety and Well-being of all students under our care. As part of this commitment , we have a comprehensive safeguarding policy in place , which outlines our Zero-tolerance approach to any violation of safeguarding.

ABOUT THE ROLE

Start Date: Immediate

Duration : 7  months

Enrollment Type: Adjunct with assigned workload (4 - 5 months) for leave coverage

Number of openings : 1

The BSc Software Engineering programme is a three-year degree programme with the aim of developing Software Engineering graduates at scale who are well prepared to leverage technology as the first hand solution to solve relevant problems in the continent and beyond and also who are ready to meet the needs of employers globally. This innovative and scalable programme prepares graduates not only with relevant technical skills but also problem solving and leadership skills missing in our tech graduates and promotes learning with a purpose.

The role  of the  SE Learning Coach entails the responsibility to successfully deliver the learning components of the programme primarily in the Foundations phase and advanced pathways per team requirements, adhering to the principles of our ALU’s Learning Model.

We are looking for an individual who can meet the requirements as mentioned in the profile below:

RESPONSIBILITIES

• Manage the in-person experience for the programme including the academic orientation,  induction for the specialisation modules for each intake, including responsibility for its development, evolution and its delivery adhering to the internal and external quality assurance standards
• Design, evolve and deliver the specialisation modules, induction and re-induction of new and existing coaches, respectively.
• Review, validate and refine the current learning curriculum and revise the operational plans per trimester for an effective learning delivery based on continuous feedbacks.
• Audit and refine the experiential learning components for each trimester additional to the support in self-directed student learning. 
• Organize academic activities including Live coding sessions, Peer Learning Days, Mock Interview sessions, Hackathons and any other events that encourages student engagement in both online and in-person learning environments
• Administration and coordination of the internship modules along with supporting teams (Coaches, Professional Development teams and other internal and external stakeholders)
• Evaluate the possibilities of improving student learning experiences by leveraging partnerships with industries, draft concept notes and finalize relevant plans to include the identified learning activities as part of the learning content.
• Contribute to updated definitive documentation for the Software Engineering modules in the programme handbooks, policies and accreditation documents
• Participate in regular student-staff consultative group meetings and other feedback instruments to capture student feedback and to implement recommendations to enhance the quality of programme delivery.
• Assist the SE Programme Manager and Leads in the review and approval of course modifications made by external learning content partners, either independently or following ALU inputs.
• Engage with all developmental and performance management processes for academic teams.
• Contribute to the annual programme review to ensure content is up-to-date, valid, relevant and reflects current and future trends in Software Engineering, whilst giving consideration to pedagogical approaches suited for blended learning.
• Implement modifications to learning materials, assessments and other relevant components to  meet internal and external quality assurance requirements.
• Implement modifications to the academic components following the findings of the annual programme review, periodic review, student-staff consultative groups, student evaluations and other quality assurance & enhancement instruments.
• Other relevant activities to ensure successful design and delivery of the programme.
• Engage in institutional service through active participation in the Senate and its sub-committees as per their composition.
• Any other reasonable duties that may be allocated from time to time by the managers.

Ensure the safety and well-being of all young persons and vulnerable adults with whom we deal,  by adhering to ALU’s comprehensive safeguarding policy, maintaining a zero-tolerance approach to any violations of safeguarding standards. 

Person Specification:

Essential

• Master’s degree in Computer Science, Software Engineering or a relevant field where Software Engineering and/or Programming is a significant component with minimum 2 years of experience in Full-Stack Web Development with advanced Python skills covering latest front-end and back-end technologies
• Experience in Core web development components -  HTML, CSS, JavaScript
• Experience in Client-Side and Server Side Scripting technologies 
• Knowledge in DevOps technologies 
• Expertise in managing and deploying services on the public cloud - e.g. AWS, Google Cloud, Microsoft Azure
• Knowledge in CI/CD technologies such as CircleCI and Jenkins
• Solid understanding of REST APIs 
• Expertise in information retrieval using Python requests and APIs
• Strong understanding of and practical exposure to regular expressions 
• Experience in network configurations, load balancing on servers and firewalls
• Experience using version control systems [preferably git] for software development
• Experience in linux based shell scripting 
• Strong debugging skills especially in a webstack
• Excellent coaching and adequate computing skills with the ability to support students in both remote and in-person learning environments
• Excellent communications (oral and written), interpersonal and presentation skills.
• Excellent problem-solving skills with attention to detail.
• Excellent time management skills with the ability to multitask, prioritise own work, and work independently.
• The ability to quickly analyze data and determine the appropriate academic support intervention required by the student or to redirect to other teams.
• The ability to quickly analyse data and determine the appropriate academic support intervention required by the student or to redirect to other teams.
• A startup mindset to help us scale the programme to the order of thousands of students 
• A strong, customer-service ethos
• An ability to work flexibly with remote team members

Desirable

• Subject matter expertise in Mobile Application Development
• Strong regional or international network Startup Incubators and accelerators, etc.
• Experience of online teaching and learning delivery at challenger universities.
• Experience of teaching at higher education level.
• Experience of online teaching and learning delivery.
• Experience of teaching and learning at challenger universities.