***This job requires active TS/SCI clearance with a CI Polygraph.  Please apply only if you have an active TS/SCI clearance with a CI Polygraph. ***

North Point Technology is hiring a Linux Administrator SME to support mission-critical environments across our Centralized SuperComputing Facility (CSCF) and other high-impact programs. This role is ideal for a senior Linux expert who can troubleshoot deep system issues, automate administration at scale, and strengthen secure, reliable platform operations across complex environments.

Responsibilities:

Administer, maintain, and harden Linux systems supporting HPC and other mission-focused programs in heterogeneous, multi-platform environments. Troubleshoot complex operating system and kernel-level issues using source code analysis, system logs, and low-level diagnostic tools. Manage patching and system lifecycle activities, including repository administration and custom kernel builds to support new functionality and security requirements. Automate system configuration, maintenance, and patch management using enterprise tools and repeatable workflows. Support and integrate identity and access management services, including directory services and token-based authentication. Partner with support teams to improve system stability, security, and operational efficiency across critical Linux environments.

Required Qualifications:

• Bachelor’s degree in Computer Science, AIS, or related field
• 10+ years of relevant professional experience
• At least 5 years of experience developing or supporting system software in heterogeneous, multi-platform environments
• Strong scripting skills in Bourne/Bash and Expect
• Experience debugging Linux kernel issues using source code analysis, system logs, crash, systemtap, or similar tools
• Experience managing Satellite repositories for patching and custom kernel builds
• Experience automating system configuration and maintenance with Ansible and Satellite Server
• Understanding of identity management systems, including LDAP and token-based authentication
• Strong problem-solving skills and the ability to work independently in complex technical environments

Preferred Qualifications:

• Experience supporting High Performance Computing environments
• Experience administering large-scale Linux infrastructure in secure or mission-driven settings
• Experience improving operational workflows through automation and standardization

ITMS Support Specialist - Tier 2 position with New Era Technology offers you the following:

• Full Benefits
• Medical
• Dental
• Vision
• 401K match
• 7 company holidays + generous PTO

*** At this time, we are unable to offer visa sponsorship for this position. Candidates must be authorized to work in the United States without the need for sponsorship now or in the future.

The ITMS Support Specialist -Tier 2 is responsible for the delivery of high-quality IT technical professional services to our clientele.  These services may include consulting, on-site or remote troubleshooting, and support for clients with various network technologies, installation and integration, migration services.  The ITMS Support Specialist -Tier 2 must demonstrate superior proficiency in the performance of these services.  Dedication to quality and customer satisfaction are critical success factors for this position. 

PRIMARY DUTIES include but are not limited to: 

• Customer Satisfaction through the delivery of world class Support Services.
• Optimizing productivity while assigned to customer tickets or projects.
• Ability to prioritize work through ticket and project status.
• Problem-solving and resolution of network issues and escalating where appropriate.
• Ticket Quality Control and Ticket Management.
• Customer Service including phone, video, and email communication.
• Occasional on-site to nearby customers (less than 5%).
• Occasional on-call responsibility/rotation.
• Participation in process improvement initiatives.
• Documentation skills for customer environments.

COMPETENCIES:

• Outstanding capabilities to troubleshoot and correct Server, PC, Desktop, VM, Client/Server issues.
• Strong broad-based knowledge of VM, hardware, Operating systems, patching, backup, security protocols, basic understanding of Network protocols, and Remote Management tools.
• Ability to communicate effectively and professionally with all customer contacts.
• Ability to provide clear written communication for ticket/project updates.
• Clear written communication to maintain organization and control over all information related to customer tickets and assignments.
• Excellent verbal skills for customer interaction.
• Excellent documentation skills.
• Dedicated to always providing exceptional customer service.
• Proficiency in all aspects of the core technical requirements.
• Strong team collaboration skills.

REQUIRED EXPERIENCE REQUIRED:

• 3-5 years’ experience as a Support Specialist.
• Ability to troubleshoot, Analyze, and configure VMware, O365, backups, desktops, Window, client/server in a variety of Operating Systems.
• Proven track record and experience with Microsoft, Mac, and Virtual services.
• Participate in planning and execution of new and existing equipment hardware and firmware upgrades, including patching.
• Working technical knowledge of current network hardware, protocols, and internet standards.
• Strong background with ticketing systems and tracking work.
• 2+ years in a customer facing role, MSP preferred.
• 2+ years working with SaaS products.

PREFERRED CERTIFICATIONS/Skills:

• Microsoft Certifications preferred.
• Bonus point for Intune, ConnectWise, Automate or N-Able experience.
• Virtualization technology certified a plus. (Azure, VM Ware and AWS)
• Experience with MSP tools like ITGlue are a bonus.

EXPECTED HOURS OF WORK: Full-time position working 40 hours per week - Monday - Friday 8am - 5pm. Overtime hours may be required.

TRAVEL: Travel is required, but only occasionally, and is less than 10%.

Pay Rate:  $32.00 - $35.00/ hr based on experience

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