JOB SUMMARY

Storyblok is scaling rapidly. As AI Operations & Automation Manager, you will own the optimisation of the Operations (finance and people teams) application stack and you will assume end‑to‑end ownership of the finance-specific tech stack. Your primary objective will be to optimise existing Operations processes and elevate them to best-in-class standards. By championing automation and process optimization with the help of AI and other leading tools, you will boost data quality and integrity as well as maximise output of the existing resources. Partnering with Operations as well as Sales, Product, Data, and Revenue Operations, you will guide system changes, shape development roadmaps, and safeguard data integrity company‑wide. Your blend of technical depth, AI affinity and finance expertise will keep our infrastructure running smoothly, unlock faster, cleaner insights for every team, and enable you to step in hands‑on wherever your skills add the most significant value.

ESSENTIAL JOB FUNCTIONS

• Process Automation & AI Implementation: Identifying, designing, and implementing automation opportunities using AI tools, machine learning, and robotic process automation (RPA) to streamline workflows. Spot bottlenecks in processes and implement pragmatic solutions.
• AI Tool Optimization: Proactively monitor the automation and AI landscape, produce structured assessments for new tools, and lead stakeholder alignment for the adoption or deprecation of tooling, owning the outcome of these decisions. Monitoring, maintaining, and improving the existing AI toolchain to ensure data governance and continuous performance improvements.
• Risk Management: Using AI for proactive, predictive maintenance and risk assessment to prevent operational failures, with main focus in Finance, Human Resources and Operations. 
• Performance Tracking (ROI): Defining and monitoring key metrics (e.g., efficiency gains, reduction in manual effort) to measure the success of automated solutions.
• Support month‑end close and internal reporting: support the optimisation of the financial close process; automate data extracts and variance analyses as well as other recurring processes.
• Ownership of finance tools: such as NetSuite Oneworld, Sigma, Spiff, Yokoy, Deel, and others, and their integrations/APIs, ensuring configurations align with finance policies and ensuring an accurate data flow, manage any external consultants.
• Information‑security projects and audits: implement technical solutions that enhance our security posture, and support ISO 27001/SOC 2 or other audits.
• Data integrity, backups, and availability: Schedule and monitor system exports, snapshots, and core‑IT backups; maintain retention policies to guarantee data completeness and recoverability.
• User support, training, and documentation: troubleshoot finance‑system issues, maintain runbooks, and deliver regular training sessions to all Operations teams and other stakeholders on system usage and security best practices.
• Collaborate and Coach the HRIS Manager who owns the HR systems/tech stack in identifying and implementing automation opportunities and AI usage to improve efficiencies, while keeping the employee experience in mind.  

EDUCATION AND EXPERIENCE

• Education and Certifications: Bachelor’s degree in Information Systems, Computer Science, Accounting, Finance, Business Informatics,, or a related field required; Master’s degree preferred. Professional accounting qualification (ACCA, CPA, CIMA) and/or NetSuite credentials (SuiteFoundation, Administrator) are a plus, but not a deal‑breaker.
• Overall Experience: Minimum 6+ years in finance or HR/people operations, or workflow automation in operations/backoffice departments in fast-paced companies, ideally within a SaaS or technology‑driven environment.
• Technical Skills: Claude Code proficiency is required, familiar with SuiteScript/workflow configuration or Javascript. SQL/Python would be a plus.
• Familiar with Google Sheets/Excel modelling and the ability to replace those.
• Familiarity with good coding practices, e.g. version control, structured error handling, workflow testing, release notes, and excellent command of Git.
• Solid understanding of APIs, webhooks, and JSON-based integrations.
• At least 3 of those years working with NetSuite OneWorld (or comparable ERP) in a multi‑entity, multi‑currency setup; hands‑on with at least one satellite tool (Sigma, Spiff, Yokoy, Deel, etc.).
• Familiarity with HRIS and ATS systems (BambooHR, Greenhouse, and similar).
• Good working knowledge of N8N, Zapier, Celigo, familiarity with Sigma or similar BI visualisation tools.
• Excellent and pragmatic decision-making skills with the ability to assess multiple options and to identify the best choice to serve a specified goal
• Excellent English communication and written skills; other languages a plus.
• Demonstrates AI literacy, with the ability to leverage AI tools to enhance productivity, decision-making, and quality of work while applying sound judgment and critical thinking.

About the Role 

We are looking for an Application Administrator to join our team. Application Administrator is a key role in the Enterprise Applications team under the Corporate Technology umbrella. In this role, you will work closely with team members across functions to optimize and enhance key SaaS applications. You will collaborate with business and IT stakeholders to deliver robust solutions, streamline processes, and enable automation that supports our ongoing digital transformation. Your responsibilities will include configuring and maintaining SaaS platforms, ensuring security and compliance, and driving continuous improvement in our application management practices.

This position calls for strong technical skills, a commitment to cross-functional teamwork, and the ability to translate business needs into scalable system solutions.

What You’ll Do

• Serve as the subject matter expert (SME) for assigned SaaS applications and integrations
  
• Manage application lifecycle, including provisioning, configuration, maintenance, and decommissioning 
  
• Design and implement automation for user management, reporting, and data synchronization
  
• Ensure compliance with internal security, access management, and audit standards
  
• Troubleshoot and resolve complex incidents escalated from Administrators 1–2 levels
  
• Document system configurations, workflows, and technical procedures
  
• Partner with Security and IT teams to enhance SSO, MFA, and data protection measures
  

What You’ll Bring

• At least 3+ years of experience in SaaS application administration or enterprise IT systems management 
  
• Minimum 2 years of hands‑on experience in Tier 2 (L2) technical support within an enterprise environment 
• Degree in computer science, information systems, or relevant field
• In-depth knowledge of SaaS and cloud platforms (Microsoft 365, Atlassian suite, ServiceNow, Zoom, Slack, etc.)
• Experience with SSO/MFA integration (Okta, Azure AD, or similar identity providers)
  
• Proficiency in automation and scripting (PowerShell, Python, or API-based workflows)
• Experience working with ticketing systems like ServiceNow or Jira, and familiarity with ITSM best practices, including the ITIL framework
  
• English proficiency sufficient to communicate with international teams

Bonus Skills

• Experience integrating SaaS tools with enterprise systems, such as CRM or IAM platforms
• Understanding of data security, compliance, and access governance principles
• Familiarity with AI-powered productivity and automation tools, including Microsoft Copilot, ChatGPT, or similar solutions

What You’ll Get

• 21 annual vacation days, additional days based on tenure, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Private health, dental, and vision insurance for employees and dependents, including outpatient care, hospitalization, pregnancy monitoring, and psychology support
• Monthly lifestyle and daily meal benefits: 40 RON/day via Edenred and 600 RON/month through a flexible cafeteria platform
• Life insurance (2× annual gross salary), critical illness, and disability coverage, plus vision reimbursement
• Free access to Bookster library platform for borrowing your favorite books for free
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning

Please note: If an applicant is permanently located outside of Romania, Veeam reserves the right to decline the application for this position.

#LI-AS6

#LI-REMOTE

Location: Remote

Storable is seeking a Business Systems Manager to lead the team responsible for building, maintaining, and optimizing our Salesforce ecosystem and associated GTM technologies. This role manages Salesforce Admins, Developers, and technical contributors while partnering closely with stakeholders across Sales, Marketing, Support, and Product to ensure our systems are scalable, stable, and aligned with business strategy.

The ideal candidate is a strong people leader with a solid technical foundation in Salesforce, an understanding of integrations and automation, and a disciplined approach to prioritization and operational efficiency. This is a hands-on role where technical capabilities will be as important as people management skills.

Responsibilities

Team Leadership & People Management

• Manage Salesforce Admins, Developers, and technical contributors supporting the GTM and post-sales tech stack.
• Provide coaching, mentorship, and performance feedback to support skill growth and career development.
• Balance workload across the team, ensuring clarity of ownership and predictable delivery.
• Promote a culture of collaboration, high standards, and continuous improvement.

System Ownership & Technical Oversight

• Oversee the design, configuration, and development of Salesforce features—including Apex, LWC, Flows, CPQ tools, data modeling, and automation.
• Review and approve solution designs, ensuring they meet business requirements and follow technical best practices.
• Guide the team on Salesforce architecture patterns, integration considerations, data governance, and automation scalability.
• Ensure proactive monitoring, data integrity, and ongoing optimization across Salesforce and connected systems.

Strategy, Roadmapping & Prioritization

• Partner with the Sr. Manager of Business Systems to define the vision, roadmap, and strategic direction of the Salesforce platform.
• Translate business goals into actionable system initiatives, weighing value, effort, and long-term scalability.
• Drive disciplined prioritization using frameworks like MoSCoW, RICE, or effort vs. impact scoring.
• Participate in quarterly planning, sprint planning, and cross-functional operational reviews.

Project & Process Management

• Work closely with the Project Manager and Analysts to ensure requirements are properly scoped, documented, and aligned to team capacity.
• Maintain predictable workflows and minimize rework through structured processes, documentation, and standardized patterns.
• Support intake, triage, sprint planning, and resource allocation across admins and developers.
• Ensure high-quality delivery through code reviews, QA oversight, and clear release management.

Cross-Functional Partnership & Communication

• Serve as a key point of contact for Salesforce-related priorities across Sales, Marketing, Support, and Product.
• Build trust with stakeholders through transparency, clear expectations, and proactive communication.
• Translate complex technical concepts into understandable terms for business users.
• Support change management—training, release notes, rollout coordination, and documentation.

Continuous Improvement & Operational Excellence

• Reduce technical debt while enhancing scalability, documentation, and architectural stability.
• Monitor platform health, integration reliability, and automation performance.
• Implement and refine best practices for version control, CI/CD, user permissions, and data quality.
• Stay current with Salesforce releases and recommend opportunities to improve system value.

Qualifications

• 5+ years of experience in Salesforce administration, development, or business systems roles.
• 2+ years of team leadership or people management experience (formal or informal).
• Strong hands-on knowledge of Salesforce core capabilities:
• Flows, Apex, LWC (review-level familiarity acceptable)
• Data modeling & schema design
• Sales Cloud / Service Cloud
• Permissioning & security
• Understanding of integration patterns (Workato, APIs, middleware, HubSpot, etc.).
• Strong prioritization skills with the ability to balance strategic initiatives and operational support.
• Excellent communication and stakeholder-management abilities.
• Strong documentation habits and operational discipline.
• Certifications:
• Required:
• Salesforce Administrator
• Preferred: 
• Salesforce Advanced Admin
• Salesforce Platform App Builder
• Salesforce Platform Developer I
• Preferred: 
• Experience managing or collaborating with developers, admins, integration specialists, and analysts.
• Background in RevOps, GTM operations, or SaaS business systems.
• Experience in private-equity-owned or fast-scaling SaaS environments.
• Familiarity with CPQ, contract management, or subscription billing workflows.
• Experience with CI/CD, Git workflows, and structured development processes.

About Us:

At Storable, we’re redefining property management for specialty real estate. Tailored for the self-storage, marine, and RV & camping industries, we seamlessly integrate management software with marketplace listings, websites, CRM, insurance, payments and more. Dedicated to empowering owners and operators, Storable helps you win more every day. Explore our platform solutions at www.storable.com. 

At the heart of Storable is our “Win More” culture, which reflects our commitment to delivering exceptional value to our customers and fostering the personal and professional growth of our employees. We strive to empower our team and our customers to achieve and win more than ever before.

Storable is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Storable will provide reasonable accommodations for qualified individuals with disabilities.

Important Notice: To protect yourself from fraudulent activities, please consider the following: 

- Official Communication: All genuine communication from Storable will come from official email addresses, ending in “@storable.com.” Be cautious of any communication that doesn’t match this criteria.
- No Unsolicited Offers: We do not extend job offers without a formal interview process. If you receive an unsolicited job offer claiming to be from Storable or any of its representatives, it’s a red flag.
- Verification: If you’re uncertain about the legitimacy of any job offer or communication claiming to be from Storable, please contact our HR department directly at POps@storable.com for verification.

Your security and trust are paramount to us. If you suspect you’ve been contacted by someone falsely claiming to be from Storable or using our company's name for any dubious purpose, please immediately report the incident to POps@storable.com