Are you driven by the desire to deliver exceptional client experiences and thrive in a dynamic environment? At INFUSE, we're seeking a passionate Client Success Specialist to join our team, where your efforts directly contribute to our clients' satisfaction and our company's success. This position offers an enriching path to professional growth and the unique opportunity to work with a variety of industries, ensuring no two days are the same. INFUSE has built a reputation as a beloved employer by prioritizing employee satisfaction and creating a workplace where everyone feels valued and connected. Joining our team means becoming part of a supportive community that celebrates every success and encourages continuous improvement. You'll discover how our employees love their jobs, driven by the meaningful connections they make and the positive impact they have on our clients' businesses. This role is designed for someone who thrives in dynamic environments and can seamlessly transition between tasks to support both internal teams and client needs.

Key Responsibilities:

• Build and maintain strong, long-lasting client relationships
• Ensure the timely and successful delivery of our solutions according to client needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment
• Assist with challenging client requests or issue escalations as needed
• Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules.

Responsibilities

• Proven track record of managing client relationships, preferably in a related field such as hospitality, client success, or sales
• Strong communication and interpersonal skills
• Can handle various tasks with attention to detail, managing priorities effectively in a fast-paced environment.
• Empathetic understanding of client needs and the ability to address them effectively
• Ability to address challenges and proactively offer solutions.

If you're passionate about building meaningful relationships and delivering top-notch client experiences, we'd love to hear from you. Apply now to embark on a rewarding career journey with INFUSE, where your ambitions and contributions are recognized and valued. Don't miss your chance to be part of a team that genuinely enjoys making a difference. Submit your application today!

We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.

About us

Nu was born in 2013 with the mission to fight complexity to empower people in their daily lives by reinventing financial services. We are one of the world’s largest digital banking platforms, serving millions of customers across Brazil, Mexico, and Colombia. For more information, visit our institutional page https://international.nubank.com.br/careers/

Data Science at Nubank

Data Science is essential to every part of the business at Nubank, since Day 1. Most areas of the company use data science to some extent. Data Scientists are responsible for translating business needs into models and other types of data-driven solutions.

As a Data Scientist, you’re expected to

• Interact with other team members to understand how to best apply data science and artificial intelligence to Nubank’s problems;
• Investigate problems and discover insights through exploratory data analysis and other quantitative methods;
• Have great numerical and analytical literacy, including knowledge of statistics and linear algebra as needed;
• Work on multiple stages of the ML model lifecycle–from ideation to training and steady-state operation;
• Work across multiple types of models, algorithms and learning paradigms;
• Communicate technical points, decisions and tradeoffs to peers and stakeholders;
  
  

Our ideal candidate

• Has experience working with ML models in a production environment;
• Understands possible pitfalls and tradeoffs when applying ML to real-word, sometimes messy problems;
• Is familiar with the technical aspects of learning theory and algorithms and is able to discuss details if needed;
• Has experience working with the Python scientific stack (Numpy, Pandas, Scipy, Sklearn, Boosted Tree Libraries, etc);
• Has experience working with Tensor/Deep Learning libraries such as Tensorflow and Pytorch;
• Is able to connect analytical outcomes to business priorities and advise stakeholders on the best course of action;
• Has good communication skills and is able to convey technical topics and decision points to diverse audiences;
• Has experience writing general-purpose code using modern tools;
• Understands the implications of causality when applying ML to problems;
• Is up-to-date with recent developments in the area as a whole and is able to identify opportunities for improvement and innovation;
  
  

Our Benefits

• Chance of earning equity at Nubank
• Food/ Meal Card (Vale-Refeição and/or Vale Alimentação)
• Public Transportation Commuting Benefit (Vale-Transporte)
• NuCare – Psychological, Financial and Legal Assistance Program
• Life Insurance
• Medical Plan
• Dental Plan
• NuLanguage – Language Course Program
• Nucleo - Our learning platform of courses
• Extended Parental Leave
• Daycare Allowance
• Parental Consultancy
• Work-from-home Allowance
• Gym Partnerships
• 30 days of paid vacation
  
  

Work Model for this Role

Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/

About us

Nu was born in 2013 with the mission to fight complexity to empower people in their daily lives by reinventing financial services. We are one of the world’s largest digital banking platforms, serving millions of customers across Brazil, Mexico, and Colombia. For more information, visit our institutional page https://international.nubank.com.br/careers/

ML Engineering at Nubank

Data Science is essential to every part of the business at Nubank, since Day 1. Most areas of the company use data science to some extent. ML Engineers are key to connecting ML models and ML-enabled systems to the rest of our infrastructure, while making sure that they work properly, delivering value to our customers. 

As a Machine Learning Engineer, you’re expected to

• Interact with other team members to understand how to best apply data science and artificial intelligence to Nubank’s problems;
• Help monitor and maintain models and ML systems, making sure they are working well as measured by performance, operational and business metrics;
• Help deploy ML models both in batch and real-time scenarios. This may include building pipelines, constructing features and integrating models to other systems;
• Help build and maintain tooling and platforms to scale operations across multiple teams; 
• Be familiar with modeling and statistics concepts;
  
  

Our ideal candidate

• Has extensive programming experience and is familiar with modern development techniques;
• Has experience creating, deploying and maintaining ML models and ML-enabled systems using modern frameworks;
• Understands the most common failure modes in ML-enabled systems and knows how to avoid and/or mitigate those; 
• Is familiar with all stages of the ML model lifecycle, from inception to deployment and steady-state operation;
• Is familiar with cloud-based services from vendors such as AWS, GCP and Azure.
• Is familiar with software engineering and architecture principles and how they enable sustainable and maintainable systems;
• Is familiar with data engineering routines, pipelines and job scheduling frameworks;
• Is able to navigate complex mathematical and analytical environments when needed;
  
  

Our Benefits

• Chance of earning equity at Nubank
• Food/ Meal Card (Vale-Refeição and/or Vale Alimentação)
• Public Transportation Commuting Benefit (Vale-Transporte)
• NuCare – Psychological, Financial and Legal Assistance Program
• Life Insurance
• Medical Plan
• Dental Plan
• NuLanguage – Language Course Program
• Nucleo - Our learning platform of courses
• Extended Parental Leave
• Daycare Allowance
• Parental Consultancy
• Work-from-home Allowance
• Gym Partnerships
• 30 days of paid vacation
  
  

Work Model for this Role

Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/

Somos o acelerador que impulsiona o crescimento na Ibero-América, combinando a excelência global em engenharia da EPAM com a experiência regional e a proximidade cultural da NEORIS. Ajudamos as organizações a escalar, modernizar e avançar em sua transformação digital por meio de soluções em Cloud, Data & Analytics, Inteligência Artificial, Cibersegurança, Automação Inteligente, Consultoria Estratégica e Engenharia de Software.

Respaldados por mais de 60.000 profissionais em mais de 55 países e por um sólido modelo Nearshore, conectamos capacidades globais com confiança local para gerar impacto real, crescimento sustentável e resultados de alto valor para nossos clientes.

Acreditamos que a diversidade impulsiona a inovação. Por isso, todas as nossas oportunidades estão abertas para todas as pessoas, independente de gênero, raça, idade, identidade, orientação ou condição. 

Oferecemos

• Vale Refeição e Vale Alimentação: Benefícios mensais para suas despesas com alimentação, dentro e fora de casa. 
• Previdência Privada: Planejamento de futuro com contribuição complementar à aposentadoria. 
• Plano de Saúde: Cobertura médica de alta qualidade para você e seu dependente legal. 
• Plano Odontológico: Cuidados odontológicos completos, com ampla rede de atendimento. 
• Seguro de Vida: Proteção e segurança para você e seus entes queridos. 
• Aulas de Inglês/Espanhol: Incentivo ao aprendizado de idiomas. 
• Wellhub: Benefícios e descontos em academias e programas de bem-estar. 
• Auxílio Creche: Suporte financeiro para despesas com educação infantil. 
• Neoris Global Campus: Plataforma de desenvolvimento com oportunidades contínuas de aprendizado e crescimento profissional. 
•  

Se você possui experiência e tem interesse em participar de iniciativas estratégicas, cadastre seu perfil em nosso banco de talentos.

Te convidamos a nos conhecer em http://www.neoris.com, Facebook, LinkedIn, Twitter e Instagram: @NEORIS.
#LI-KC1

About us 

Nubank was founded in 2013 with the mission of fighting complexity to empower people in their daily lives by reinventing financial services. Today, we are one of the largest digital banking platforms in the world, serving millions of customers across Brazil, Mexico, and Colombia. For more information, visit our careers page: https://international.nubank.com.br/careers/ 

About the team 

The Governance, Risk and Compliance (GRC) team enables Nubank to remain compliant with legal, regulatory, and internal requirements, while continuously identifying, classifying, and monitoring risks and providing strategic insights and performance evaluation to leadership.

The GRC squad collaborates with multidisciplinary teams to align our technology security strategy with Nubank’s overall business objectives, ensuring that identified risks are mitigated and that risk-based decision-making is enabled within and beyond the IT & Security Business Unit.

About the role

You will be responsible for acting as a technical reference in security, certifications, and internal controls, serving as a bridge between engineering, risk, audit, and business stakeholders.
You will define strategies, support risk-based decision-making, and ensure that security and compliance requirements are effectively embedded into processes, systems, and products.

Key responsibilities

• Act as a senior technical and governance reference across security, certifications, risk, and internal controls, influencing strategy.
• Identify control gaps and improvement opportunities in technical procedures required for certification and recertification processes  (e.g., ISO 27001, PCI-DSS).
• Develop and maintain strong partnerships with business and technical leaders to orchestrate audits, assessments, and remediation plans in a risk-based and scalable way.
• Collaborate with technical teams to define action plans that ensure adherence to regulatory requirements and internal policies.

• Conduct assessments of internal controls, ensuring adherence to internal policies, legal requirements, and industry standards.
• Identify gaps and improvement opportunities in the internal controls landscape and lead control reviews, ensuring timely resolution of issues.
• Work closely with Risk teams to align on the mitigation of identified risks.
• Support responses to audit requests, regulatory inquiries, and due diligence from business partners.

• Partner with Engineering, Product, IT, and global teams to integrate compliance and security requirements into processes and systems.

• Define and monitor KRIs and KPIs, delivering forward-looking, data-driven insights to senior management and Committees.
• Drive continuous improvement and scale, simplifying processes and strengthening Nubank’s Security Maturity as the company grows globally.

Qualification Requirements

• Solid experience in information security, with strong knowledge of frameworks such as PCI-DSS, ISO 27000 family, NIST, and similar.
• Prior experience with security certification processes and/or internal controls, compliance, and audit support.
• Excellent executive communication skills, capable of translating complex topics into clear, actionable insights for senior leadership and committees.
• Experience operating in regulated and global environments, including interaction with auditors and regulators.
• Bachelor’s degree in Engineering, Technology, Security Information, Risk Management or related fields.
• Familiarity with using AI and automation (e.g., machine learning, generative AI, or LLM-based tooling) to enhance security compliance use cases.
• Knowledge of the regulatory landscape relevant to financial services, such as SOx, BACEN, CVM, CNBV, ANBIMA, SEC, and related regulations.
• Hands-on experience with cloud environments (e.g., AWS, GCP) and implementing security controls in these contexts.
• Advanced English (written and verbal) required.

Nice to have Requirements

• Relevant certifications such as CRISC, CISA, Security+, CISSP, or CISM are considered a strong plus.

International experience is highly desirable.

Our Benefits

• Chance of earning equity at Nubank
• Food/ Meal Card (Vale-Refeição and/or Vale Alimentação)
• Public Transportation Commuting Benefit (Vale-Transporte)
• NuCare – Psychological, Financial and Legal Assistance Program
• Life Insurance
• Medical Plan
• Dental Plan
• NuLanguage – Language Course Program
• Nucleo - Our learning platform of courses
• Extended Parental Leave
• Daycare Allowance
• Parental Consultancy
• Work-from-home Allowance
• Gym Partnerships
• 30 days of paid vacation
• Relocation Assistance Package, if applicable

Work Model for this Role

Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/

About us 

Nubank was founded in 2013 with the mission of fighting complexity to empower people in their daily lives by reinventing financial services. Today, we are one of the largest digital banking platforms in the world, serving millions of customers across Brazil, Mexico, and Colombia. For more information, visit our careers page: https://international.nubank.com.br/careers/ 

About the team 

The Governance, Risk and Compliance (GRC) team enables Nubank to remain compliant with legal, regulatory, and internal requirements, while continuously identifying, classifying, and monitoring risks and providing strategic insights and performance evaluation to leadership.

The GRC squad collaborates with multidisciplinary teams to align our technology security strategy with Nubank’s overall business objectives, ensuring that identified risks are mitigated and that risk-based decision-making is enabled within and beyond the IT & Security Business Unit.

About the role

You will be responsible for acting as a technical reference in security, certifications, and internal controls, serving as a bridge between engineering, risk, audit, and business stakeholders.
You will define strategies, support risk-based decision-making, and ensure that security and compliance requirements are effectively embedded into processes, systems, and products.

Key responsibilities

• Act as a senior technical and governance reference across security, certifications, risk, and internal controls, influencing strategy.
• Identify control gaps and improvement opportunities in technical procedures required for certification and recertification processes  (e.g., ISO 27001, PCI-DSS).
• Develop and maintain strong partnerships with business and technical leaders to orchestrate audits, assessments, and remediation plans in a risk-based and scalable way.
• Collaborate with technical teams to define action plans that ensure adherence to regulatory requirements and internal policies.

• Conduct assessments of internal controls, ensuring adherence to internal policies, legal requirements, and industry standards.
• Identify gaps and improvement opportunities in the internal controls landscape and lead control reviews, ensuring timely resolution of issues.
• Work closely with Risk teams to align on the mitigation of identified risks.
• Support responses to audit requests, regulatory inquiries, and due diligence from business partners.

• Partner with Engineering, Product, IT, and global teams to integrate compliance and security requirements into processes and systems.

• Define and monitor KRIs and KPIs, delivering forward-looking, data-driven insights to senior management and Committees.
• Drive continuous improvement and scale, simplifying processes and strengthening Nubank’s Security Maturity as the company grows globally.

Qualification Requirements

• Solid experience in information security, with strong knowledge of frameworks such as PCI-DSS, ISO 27000 family, NIST, and similar.
• Prior experience with security certification processes and/or internal controls, compliance, and audit support.
• Excellent executive communication skills, capable of translating complex topics into clear, actionable insights for senior leadership and committees.
• Experience operating in regulated and global environments, including interaction with auditors and regulators.
• Bachelor’s degree in Engineering, Technology, Security Information, Risk Management or related fields.
• Familiarity with using AI and automation (e.g., machine learning, generative AI, or LLM-based tooling) to enhance security compliance use cases.
• Knowledge of the regulatory landscape relevant to financial services, such as SOx, BACEN, CVM, CNBV, ANBIMA, SEC, and related regulations.
• Hands-on experience with cloud environments (e.g., AWS, GCP) and implementing security controls in these contexts.
• Advanced English (written and verbal) required.

Nice to have Requirements

• Relevant certifications such as CRISC, CISA, Security+, CISSP, or CISM are considered a strong plus.

International experience is highly desirable.

Our Benefits

• Chance of earning equity at Nubank
• Food/ Meal Card (Vale-Refeição and/or Vale Alimentação)
• Public Transportation Commuting Benefit (Vale-Transporte)
• NuCare – Psychological, Financial and Legal Assistance Program
• Life Insurance
• Medical Plan
• Dental Plan
• NuLanguage – Language Course Program
• Nucleo - Our learning platform of courses
• Extended Parental Leave
• Daycare Allowance
• Parental Consultancy
• Work-from-home Allowance
• Gym Partnerships
• 30 days of paid vacation
• Relocation Assistance Package, if applicable

Work Model for this Role

Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/

REQUISITOS MANDATÓRIOS

EXPERIÊNCIA

• Mínimo acima de 6 anos, nas atividades relacionas nas atribuições;
• Proficiência em métodos estatísticos avançados (análise de variância, regressão múltipla, séries temporais);
• Domínio em softwares e linguagens estatísticas (R, SAS, Python com pacotes estatísticos);
• Experiência em SQL para manipulação de dados e geração de consultas complexas;
• Familiaridade com bancos de dados estruturados e não estruturados;
• Conhecimento em modelagem preditiva e machine learning estatístico (ex.: redes bayesianas, regressão logística, análise discriminante);
• Experiência com ferramentas de visualização de dados focadas em relatórios estatísticos (como R Shiny ou Power BI).

ESCOLARIDADE

• Graduação em Estatística, Matemática, ou áreas correlatas com forte base em métodos quantitativos;
• Pós-graduação ou especialização em Análise Estatística, Ciência de Dados, ou Data Analytics com ênfase em estatística.

ATRIBUIÇÕES

• Aplicar técnicas estatísticas para realizar análises descritivas, exploratórias e inferenciais;
• Desenvolver e implementar modelos probabilísticos para prever eventos e identificar padrões;
• Realizar testes de hipóteses e validação de modelos para apoiar decisões de negócio;
• Trabalhar com dados em larga escala, aplicando técnicas de mineração de dados e machine learning estatístico;
• Comunicar os resultados estatísticos de forma clara e objetiva para as áreas de negócio;
• Desenvolver dashboards analíticos que traduzem insights estatísticos em indicadores chave de desempenho (KPIs);
• Documentar processos e metodologias estatísticas para reprodutibilidade e consistência.

Sobre a CAPCO:

Na Capco promovemos uma cultura inclusiva. Valorizamos a diversidade em todas as suas expressões. 
Pensamos, em conjunto, sempre em ações diversas de inclusão e de responsabilidade social através de comitês internos geridos pela nossa comunidade interna, como os grupo de Mulheres, Pessoas Com Deficiência, Pessoas Negras, LGBTQIAPN+, Parentalidade, Gerações, entre outros.
Nossas oportunidades são trabalhadas para todos(as)!!!
#LifeAtCapco

PRÓXIMOS PASSOS:

• Se você está ansioso(a) para progredir sua carreira conosco, candidate-se e aguarde o contato de um de nossos recrutadores!