Toshiba Global Commerce Solutions is seeking a Technical Product Manager to help scale the core IoT and SaaS platforms that power our retail software solutions across edge devices and cloud services. 

Open to candidates within the Frisco, TX or Raleigh-Durham, NC Area

This role owns product direction for core platform capabilities including IoT device management, SaaS platform management, operational tooling, and platform readiness. These capabilities support the deployment and operation of retail software solutions across edge devices and cloud services. 

The focus is on enabling scalable growth by reducing cost to serve and operational effort as deployments expand. This includes improving deployment and onboarding efficiency, increasing automation, and enabling more efficient operation of distributed solutions spanning edge devices and SaaS platform services. The role also drives sustainable platform evolution by making informed tradeoffs across scalability, reliability, operability, and long-term platform maintainability within a globally deployed, cloud-connected solution portfolio. 

The Technical Product Manager works closely with engineering, operations, and product teams to ensure the platform evolves in ways that support scalable deployments, operational efficiency, and long-term platform sustainability. This role requires strong technical fluency, systems thinking, and the ability to balance scalability, reliability, and usability as the platform grows. 

Key Responsibilities 

• Define and prioritize platform product capabilities across IoT device management, SaaS platform services, and operational tooling. 

• Own and maintain the platform roadmap and backlog, aligning platform investments with product, operational, and business priorities. 

• Drive platform capabilities and automation that reduce onboarding time, operational effort, and cost to serve as deployments scale 

• Partner with engineering leadership to evaluate technical constraints, drive platform tradeoffs, and prioritize improvements that enhance scalability, reliability, and operational efficiency. 

• Translate user, operational, and business needs into clear, actionable platform requirements 

• Contribute to SaaS platform management capabilities that enable: 

• Secure system configuration 

• Access and permissions management 

• Operational visibility and system health monitoring 

• Day-to-day platform management at scale 

• Represent the needs of internal platform users, including operations, customer success, and product teams 

• Support platform readiness across hybrid deployments (on-prem and cloud), with emphasis on scalable platform design 

• Collaborate across teams and geographies, bringing clarity and structure to complex or ambiguous problem spaces 

Required Skills & Experience 

• 8+ years of experience in product management or technical product roles 

• Experience working on SaaS platforms, IoT systems, or cloud-based products 

• Experience managing or supporting hybrid deployments (on-prem and cloud) with attention to scalability and operational readiness 

• Strong ability to write clear, actionable requirements and break down complex systems into manageable components 

• Technical fluency sufficient to engage deeply with engineering teams and reason about system-level tradeoffs 

• Ability to understand how platform decisions impact scalability, performance, and operational footprint over time 

• Exceptional communication skills, with the ability to present complex concepts to both technical and non-technical audiences 

• Strong organizational skills with the ability to manage multiple priorities effectively 

• Self-motivated and effective in cross-functional, globally distributed environments 

Preferred Qualifications 

• Experience supporting internal-facing platforms or operational tooling 

• Familiarity with SaaS delivery models and cloud-based systems 

• Exposure to analytics, observability, or platform monitoring tools 

• Experience working in scaling or growth-stage SaaS environments 

• Experience with retail technology or other operationally constrained enterprise environments, with an understanding of on-prem realities, legacy systems, and the practical limitations common in retail deployments 

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader. 
 
The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy. 
 
Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following: 
 

• Group health coverage (medical, dental, & vision) 

• Employee Assistance Programs 

• Pre-tax spending accounts 

• 401(k) plan (with company match) 

• Company provided life insurance 

• Pet Insurance 

• Employee discounts 

• Generous paid holiday schedule, paid vacation & sick/personal days 

EEO: 
 
Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 
 
Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation 
 
DIVERSITY, EQUITY & INCLUSION: 
 
We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future. 

OVERVIEW

The Operations Associate is critical in the store team and is responsible for driving profitability and efficiency. The Operations Associate will work closely with the Operations & Visual Management team in initiating, completing work, and providing feedback to the team to achieve optimal results supporting total store operations.  

Key Job Responsibilities 

• Execute inventory management processes effectively with a focus om maximizing inventory accuracy and reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General/Store Manager to escalate process or system gaps
• Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
• Maintain and champion strong visual standards for the sales floor
• Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Support a safe work environment and efficient operation through strong stockroom standards and processes
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Management team.  
• Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Identify product concerns and communicate inventory needs to support the business goals
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Operations Associate Qualifications 

• 1+ years prior work experience in a client-centric, sales & operational environment
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift
• Passion for customer service and delivering exceptional experiences
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Aligns with and embodies Alo’s Guiding Principles  

 Operations Associate Schedule 

Part-Time non-exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours. Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

As an Equal Opportunity Employer, ALO Yoga does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

#LI-JJ1

#LI-2

#li-onsite

Work environment & Physical demands

• The merchandiser role is an outside field position where 80% of the time will be out on the field visiting customer, driving most of the time and part of your time will be spend internally at your assigned branch, helping customers showing slabs, assembling displays, collecting samples and supporting internal staff under supervision of the local Branch manager or the executive team.
• Merchandisers will be part of the internal staff as needed and will be part of the schedule rotating Saturday.
• Merchandisers should expect to handle heavy lifting, loading and unloading displays up to 50 pounds.
• Merchandisers will support distribution centers in their region

REQUIREMENTS/EDUCATION AND EXPERIENCE:

• EXCEPTIONAL organization and planning skills
• Energetic and confident in engaging with business owners and staff
• Very strong interpersonal communication skills
• Experience in sales, customer service or other people-oriented fields is preferred
• Ability to occasionally work extended hours on the weekend
• Must be over 21 yrs. of age and have a good driving record.
• We are drug-free workplace and an EEO employer.

PERSONAL ATTRIBUTES:

• Communication Skills – Verbal Communication, Listening, Negotiation, Persuasion, Writing Skills
• Critical Thinking – Adaptable, Flexible, Problem Solving, Desire to Learn
• Positive Attitude – Cooperation, Courteous, Friendly, Honest, Respectful
• Teamwork – Collaborative, Team Player, Accept Feedback, Customer Service, Emotional Intelligence, Interpersonal Skills
• Work Ethic – Multi-tasking, Organization, Time management & Efficiency, Strategic Planning, Results Oriented

Job Summary: 

As a stylist, you are a true gorjana ambassador! Wearing, layering, and styling looks for our customers. You demonstrate a genuine passion for creating an elevated customer experience in our retail stores. Your goal is to bring brand awareness, product knowledge and the art of layering to life through intentional customer service. 

Your Day to Day Includes: 

Customer Service: 

• You approach guests proactively in a warm and welcoming manner to help make a difference in their day. We love interacting with our customers and demonstrate confidence in approaching them.
• You are a brand ambassador, eager to share your passion for gorjana with others.
• You curate memorable experiences for each guest, surprising and delighting them with our service standards.
• You deliver exceptional customer experience to ensure we create brand loyalty and build a lasting relationship with all of our customers.
• You are aware of customers at all times and are responsible for holding keys to caselines in accordance with best practices and LP strategies.
• You are solution-oriented, using the resources available to you to handle customer concerns in the moment and seek partnership if needed to ensure the customer leaves fully satisfied with their experience in store with us.
• You may be asked to deescalate/report customer service concerns or incidents as they occur from time to time, along with submitting an incident report.

Styling:

• You wear your gorjana jewelry to work each day, creatively layering stacks to inspire guests and demonstrating gStyle standards at all times.
• You develop expertise in our collections and product offerings to guide guests through styling decisions, using tools and resources to ensure the customer is informed & educated on the products.
• You confidently present curated styling choices to guests highlighting intentionality, versatility and personalization to the customers needs.

Sales:

• You leverage deep product knowledge and elevated, intentional language to drive meaningful connections and results.
• Conversion underpinned by authenticity is key - we don’t force or compete for sales, we turn every footstep into an opportunity to create a lasting experience for the customer, and win as a team
• You are self-motivated and seek to better your personal performance and that of your team on a daily basis.
• You take pride in owning your individual performance progress and utilize internal resources as a means to further develop your sales skills.
• You champion team success and customer satisfaction by participating in and encouraging team-selling on the sales floor.

Collaboration:

• You contribute to our people-first approach by being positive, helpful, and respectful to others.
• You exhibit a team player mentality and enjoy working with team mates towards a common goal.
• You look for opportunities to pitch-in, whether it is to support your team, store leadership or the customer your initiative is what drives you.
• You thrive off receiving feedback and use it as a tool for personal and professional growth. Respecting the direction given by leadership is an important part of our collective success.

Operations: 

• You are comfortable leveraging technology (POS) to support daily store operations and pay close attention to timelines and updates as it relates to technology and systems in your role.
• You maintain floor standards by following visual directives and take pride in maintaining our beautiful store environment.
• You take initiative restocking and completing tasks in downtime to support store and sales readiness.
• You help fulfill Buy Online, Pick Up In Store (BOPIS) and Same Day Delivery orders (SHIPSI), ensuring every customer enjoys a smooth and convenient shopping experience.
• You will assist with receiving weekly allocation shipments in a timely manner to ensure the right items hit our floor at the right time.
• You are mindful of service standards and processes, keeping our policies front of mind when servicing the customer.
• You take great care with team equipment, and utilize best-practices when it comes to handling and securing tech.
• You may be asked to open and close the store which would require responsibility for a store key and alarm code.
• You may be asked to assist with the labeling or re-ticketing of items as needed.

There may be times when you are asked to help facilitate additional duties in the store, or may serve as a point-of-contact for Business Partners in the absence of a Manager being present. Some of these duties are outlined below, however this is not an exhaustive list.

• You conduct weekly cycle counts with an attention to detail in order to maintain inventory accuracy and support effective product allocations from our studio.
• You execute monthly floorset directives that highlight new product launches and our Southern California, timeless yet modern roots. You may be asked to submit floorset pictures to corporate for approval.
• You handle weekly cash deposits with precision, making sure everything is counted, balanced, and deposited smoothly.
• You facilitate the weekly return of warranty items to the Warehouse, ensuring all shipments are prepared, documented, and sent on schedule. 
• You contact and utilize the appropriate business partners for resources and guidance as needed.

Job Requirements: 

• Love for the gorjana brand
• Must be 18 years of age or older
• Must have the flexibility to work a variety of shifts, including evenings, weekends or holidays as needed by the business
• Ability to lift or move at least 50 lbs 
• Ability to bend, squat, twist, and reach
• Ability to stand and/or walk for at least 6 hours per shift
• Must be legally authorized to work in the country in which the store is located
• Ability to open or close the store

At gorjana, you can expect:

Perks: 

• On-site training, development, and mentorship
• Internal growth opportunities and  pathways to leadership
• Generous employee discount and Monthly Product Allowance 
• Amazing company culture 
• Competitive Wages & Performance-based increases

Benefits: 

• Medical, Vision, Dental and Life Insurance*
• Paid Time Off*
• 401K program, with employer match and matching program* 

Compensation: 

• Hourly wage between $18-$21
• Commission, based on personal sales

*eligibility qualifiers may apply

We participate in E-Verify to confirm employment eligibility for all new hires. E-Verify compares information from your Form I-9 to official records to confirm authorization to work in the United States.