The Team + The Role

Pendo’s Customer Engineering team is the technical backbone of the company’s pre- and post-sales customer motion. The team supports growth by bringing technical ownership across the full customer lifecycle, from discovery and evaluation through implementation, adoption, retention, and expansion.

As a Customer Engineer, you are the primary technical resource for a portfolio of Commercial accounts. You partner with Account Directors to own discovery, demos, onboarding, technical health, risk, and expansion strategy. You serve as a trusted technical advisor who helps customers drive outcomes with Pendo.

This role is based in our Raleigh office.

What this looks like day-to-day

• Customer acquisition: Partner with Account Directors to understand customer pain, business goals, and technical requirements. Craft and deliver demos, define success criteria, guide installation, and lead hands-on technical evaluations and workshops.
• Technical discovery and implementation: Lead discovery conversations across product stacks, integration environments, and customer goals. Own onboarding for purchased modules, troubleshoot integrations, and answer technical questions related to APIs, data models, configuration, and front-end implementation.
• Adoption and value: Monitor usage signals, identify low adoption or configuration drift, and act before issues become escalations. Facilitate enablement workshops, support account health planning, and help customers measure and articulate the ROI of Pendo.
• Retention and expansion: Identify technical expansion paths in your portfolio and hand them to Account Directors with clear deployment plans and business rationale. Support growth opportunities by bringing a strong technical point of view on customer needs, readiness, and value.
• Risk ownership: Own the technical dimension of account risk, including champion turnover, integration issues, stalled rollouts, and technical blockers. Document risks in Salesforce, build mitigation plans with Account Directors, execute resolutions, and escalate to leadership when broader support is needed.
• Account operations: Maintain accurate account documentation in Salesforce and keep Account Directors informed on priorities, risks, and next steps. Use tools including Salesforce, Pendo admin, Gong, and AI workflows to support account research, call preparation, knowledge capture, and troubleshooting.
• Team contribution: Contribute to the Customer Engineering knowledge base, document fixes, share playbooks, and coach peers. Own outcomes beyond your portfolio by helping improve how the team works, scales, and solves recurring technical challenges.

Who You Are

Beyond the qualifications, we hire through a specific lens. These aren't buzzwords; they're the things we'll actually look for in how you talk about your work.

You're a builder, not a maintainer.

You're most energized when there isn't a clear path yet, and you get to define it. You don't wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Customer Engineers don't just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.

You're AI-curious - genuinely.

You're not using AI tools occasionally. You're rewiring how you work around them. You're faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.

Must-haves

• 3 to 5 years of experience in a customer-facing technical role such as Sales Engineering, Solutions Engineering, Technical Account Management, Customer Success Engineering, implementation, or professional services.
• Hands-on experience with web technologies including HTML, CSS, JavaScript, and REST APIs, with the ability to inspect, troubleshoot, and configure front-end implementations.
• Experience managing a portfolio of accounts with competing priorities, customer needs, technical workstreams, and commercial deadlines.
• Ability to explain technical concepts clearly to technical and non-technical audiences, including customers, Account Directors, and internal stakeholders.
• Experience working in enterprise software and complex B2B customer environments.
• Active use of AI tools to accelerate workflows such as account research, call preparation, troubleshooting, and knowledge capture.
• Ability to operate effectively in a pod model by knowing when to lead, when to partner with an Account Director, and how to stay aligned across the customer lifecycle.

Nice-to-haves

• Experience with Pendo, digital adoption platforms, product analytics, or in-app experience tooling.
• Familiarity with product management, user experience, or digital transformation domains.
• Experience with data integration, event tracking, or analytics instrumentation.
• Track record of owning technical metrics such as adoption and implementation quality alongside commercial outcomes such as retention and expansion.

About Pendo

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.

Pendo Core Values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.

Location: Pendo is a hybrid culture. In-office 3 days per week unless designated remote.

Compensation: The expected On-Target Earnings (OTE) range for this role is USD $158,959 - USD $198,699, with a 70/30 base-to-variable compensation split.

Benefits: Highly competitive, employer-heavy coverage including $0 premium options, strong 401(k) match, equity, and flexible time off.

EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.

Accessibility: Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

The Team + The Role

Pendo’s Customer Engineering team is the technical backbone of the pre- and post-sales customer motion. The team brings together work that has historically sat across Customer Success, Technical Account Management, and Solutions Engineering into one full-lifecycle technical owner. Customer Engineering helps customers connect technical execution to business outcomes and realize the value of their investment in Pendo.

As a Senior Customer Engineer, you own strategic and complex Enterprise accounts across acquisition, implementation, adoption, expansion, and escalation. You lead technical strategy for complex deployments, resolve ambiguous customer challenges, and partner closely with account teams to drive retention, expansion, and customer value. Your impact extends beyond your own accounts through playbooks, coaching, repeatable fixes, and workflow improvements that raise the capability of the broader Customer Engineering team.

This is a remote role supporting a South East territory. 

What this looks like day-to-day

• New customer acquisition and selling: Partner with Account Directors on pre-sales motions for new customer acquisition, product expansion, and expansion across lines of business. You identify customer pain, craft and deliver tailored demos, and lead technical evaluations through requirements gathering, success criteria, installation guidance, and hands-on workshops.
• Complex implementations and value realization: Lead onboarding for strategic customers, including planning, implementation, integrations, and training. You build customer-specific implementation playbooks, guide complex deployments with executive visibility, and ensure customers realize value during onboarding and over time.
• Adoption, expansion, and growth: Identify opportunities to expand adoption across underutilized features, untapped products, and new lines of business. When adoption stalls, you diagnose root causes, design a path forward, and connect technical work to measurable business outcomes.
• Technical escalation: Serve as an escalation point for complex technical challenges raised by other Customer Engineers. You resolve ambiguous problems with multiple variables and tradeoffs, involving Product or Engineering only when truly needed.
• Team capability building: Build playbooks, document repeatable fixes, coach peers, and improve how Customer Engineering work gets done across the team. You use AI tools to accelerate content creation, surface patterns across accounts, and share practical workflow findings with the broader team.
• Early account impact: Assess account health, risks, stakeholder relationships, and the highest-priority problems to solve within your portfolio. You establish trust with Account Directors and customer stakeholders, then independently lead complex customer interactions that move accounts forward.
• Quarterly business outcomes: Drive measurable improvement in customer health, retention, expansion, and technical resolution across strategic accounts. You contribute reusable frameworks, playbooks, or processes that other Customer Engineers use and become a trusted advisor to Account Directors on account health and technical strategy.

Who You Are

Beyond the qualifications, we hire through a specific lens. These aren't buzzwords; they're the things we'll actually look for in how you talk about your work.

You're a builder, not a maintainer.

You're most energized when there isn't a clear path yet, and you get to define it. You don't wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Senior Customer Engineers don't just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.

You're AI-curious - genuinely.

You're not using AI tools occasionally. You're rewiring how you work around them. You're faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.

Must-haves

• 5 to 8 years of experience in a customer-facing technical role such as Sales Engineering, Solutions Engineering, Technical Account Management, Customer Engineering, implementation, professional services, or solutions architecture.
• Deep hands-on experience with web technologies including HTML, CSS, JavaScript, and REST APIs, with the ability to architect and troubleshoot complex front-end implementations.
• Proven experience managing strategic Enterprise accounts with executive-level stakeholders, competing priorities, and complex technical or business requirements.
• Demonstrated ability to solve ambiguous problems involving multiple variables, constraints, and tradeoffs.
• Experience connecting technical execution to business outcomes such as retention, expansion, ROI, and value realization.
• Hands-on use of AI tools for account research, content creation, or workflow automation, with demonstrated integration into day-to-day work rather than light experimentation.
• Experience mentoring or coaching more junior technical team members.

Nice-to-haves

• Experience with Pendo, digital adoption platforms, product analytics, or in-app experience tooling in an enterprise environment.
• Hands-on experience with mobile app development, including Swift, Android, or React Native.
• Familiarity with data architecture, AI or machine learning concepts, or advanced analytics instrumentation.
• Track record of building reusable frameworks, playbooks, or processes that were adopted by a broader team.

About Pendo

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.

Pendo Core Values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.

Location: Remote

Compensation: The expected On-Target Earnings (OTE) range for this role is $193,393 - $241,742, with a 70/30 base-to-variable compensation split.

Benefits: Pendo offers highly competitive United States benefits, including employer-heavy coverage with $0 premium options, strong 401(k) match, equity, and flexible time off.

EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.

Accessibility: Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

ABOUT THE ROLE AND OUR TEAM

Are you a strategic sales professional ready to drive growth in a high-impact category? The Venue Account Executive is responsible for hitting monthly sales goals by engaging with wedding professionals in our Venue and Catering categories across the United States. Using a high-volume cold calling approach and a consultative sales process, you will build rapport with business owners to advise them on industry trends and how to scale their brands through The Knot and WeddingWire’s premium advertising platforms.

The Venue category requires a high level of sales maturity and the ability to navigate a longer, more complex sales cycle. Because high-impact outreach and client consultations happen when wedding professionals are most active, success in this role requires a dedicated 40-hour-per-week commitment during our standard business hours of 9:00 am – 6:00 pm EST. We are looking for professionals who understand that consistent presence is the key to managing a successful pipeline.

The expected salary for this job requisition is $50,000-$60,000. The salary is just one component of TKWW's total rewards package for employees. The role is eligible for other total rewards such as health care insurance, 401(k) retirement account, paid sick time, paid personal time off, and paid parental leave. This role is also eligible for variable compensation and/or performance bonuses.

Applications for this role are being accepted on a rolling basis.

RESPONSIBILITIES

• Execute High-Volume Outreach: Drive daily activity expectations through consistent, high-volume sales calls to identify and engage decision-makers.

• Manage Complex Pipelines: Successfully navigate a diverse and longer sales process from initial prospect identification to close.

• Consultative Value Building: Build and maintain strong phone rapport to uncover prospect needs and deliver crisp, on-point presentations that highlight our platforms' ROI.

• Drive Revenue: Consistently meet and exceed monthly revenue quotas by closing new business deals.

• Persistence & Negotiation: Proactively follow up with potential clients to negotiate contracts and maximize profit margins.

• Strategic Time Management: Organize your workday efficiently, ensuring all interactions and opportunities are meticulously tracked and updated in Salesforce.

• Team Collaboration: Work independently to hit personal targets while remaining a collaborative contributor to the broader team’s success.

SUCCESSFUL VENUE ACCOUNT EXECUTIVES HAVE:

• B2B Experience: At least 2 years of full sales cycle B2B experience (Inside phone sales is strongly preferred).

• Analytical Mindset: Strong skills in identifying trends, understanding challenges, and proposing data-backed solutions.

• Persuasive Communication: Confidence and enthusiasm when presenting to decision-makers, backed by excellent verbal and written skills.

• Problem-Solving Prowess: A proven ability to deliver client-focused solutions and thrive in a fast-paced, evolving, and competitive environment.

• Organizational Mastery: The ability to work independently and manage a structured 40-hour work week effectively.

• Tech Savvy: Experience with Salesforce.com or another CRM system; a Bachelor’s degree is preferred.

WORK MODEL:
This role is fully remote and not tied to any specific office location. While there are no regular in-office requirements, we encourage our remote team members to gather intentionally for key company and team events to stay connected and engaged.

#LI-Remote  #professional-track

The Team + The Role

Pendo’s Commercial Sales organization helps small-to-midsize businesses understand, adopt, and expand the value they get from Pendo’s products. The team partners closely with Customer Success, Solutions Engineering, Legal, and Finance to support customer acquisition, retention, expansion, and long-term value realization.

The Account Executive Commercial Sales (SMB) will own the full customer lifecycle across a territory of SMB accounts with fewer than 300 employees. This role combines net-new sales, account management, renewals, expansions, and churn mitigation into a single point of accountability for revenue growth across the customer journey.

This role is based in our Raleigh office.

What this looks like day-to-day

• Product expertise: Develop a deep understanding of Pendo’s products and how they solve customer challenges. Use that expertise to guide prospects and customers through value-based conversations.
• Full-cycle ownership: Own the full sales cycle for net-new prospects and current customers from discovery through close. Lead expansion and renewal strategies across your book of business.
• Pipeline generation: Build consistent weekly pipeline generation in collaboration with business development. Maintain a rolling forecast and consistently work toward pipeline creation and bookings targets.
• Discovery and evaluation: Lead value-based discovery to uncover customer challenges and align Pendo’s platform as the solution. Navigate free trials and proof-of-concept evaluations with prospects and customers.
• Customer relationships: Build executive-level customer relationships while partnering internally to address technical needs. Serve as the primary point of contact for customers and support long-term value realization.
• Account planning: Create and execute account plans that drive net-new opportunities, expansion, and long-term growth. Use customer goals and business needs to identify the right next steps across the lifecycle.
• Commercial execution: Develop and deliver pricing proposals, negotiate contracts, and manage billing questions and renewal transactions with precision. Partner with Legal and Finance to support clean deal execution.
• Sales operations: Maintain timely and accurate records of activities in Salesforce and other sales tech stack tools. Keep pipeline, account, and customer information current to support forecasting and execution.

Who You Are

Beyond the qualifications, we hire through a specific lens. These aren't buzzwords; they're the things we'll actually look for in how you talk about your work.

You're a builder, not a maintainer.

You're most energized when there isn't a clear path yet, and you get to define it. You don't wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Account Executives don't just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.

You're AI-curious - genuinely.

You're not using AI tools occasionally. You're rewiring how you work around them. You're faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.

Must-haves

• Active use of AI-powered tools and automation in daily workflows to increase efficiency and impact, with the ability to translate emerging AI capabilities into practical business advantage.
• 1+ year of experience in B2B SaaS net-new sales and account management with closing responsibilities.
• Proven ability to manage a full sales cycle, including renewals and expansions.
• Experience providing tailored technical product demonstrations to net-new and existing customers.
• Strong negotiation and contract management skills.
• Demonstrated track record of consistent goal attainment.
• Business acumen with an understanding of SaaS metrics and customer value drivers.
• Competency with sales pipeline management and CRM tools, including Salesforce.com.
• Excellent communication, organizational, and interpersonal skills.
• Bachelor’s degree or equivalent work experience.

Nice-to-haves

• Training in MEDDICC and/or Force Management methodologies.
• Experience managing a territory of SMB and/or emerging market accounts.
• High emotional intelligence and the ability to resolve conflict with empathy.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Desire to learn and grow within a team-based culture.
• Self-motivated, proactive team player.
• Excellent time and process management skills, with a strong focus on follow-through.
• Commitment to treating sales as a craft and continuously refining skills to adapt to an evolving market.

About Pendo

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.

Pendo Core Values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.

Location: Pendo is a hybrid culture. In-office 3 days per week unless designated remote.

Compensation: The expected on-target-earnings (OTE) range for this role to be performed in Raleigh, NC is $115,000 - $140,000 OTE with a 50/50 base-to-variable split.

Benefits: Highly competitive, employer-heavy coverage including $0 premium options, strong 401(k) match, equity, and flexible time off.

EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.

Accessibility: Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

The Team + The Role

The Enterprise Sales team at Pendo partners with some of the world’s largest organizations to improve and transform their digital experiences. The team operates in a fast-paced, collaborative environment and works closely with Solutions Engineering, Customer Success, Legal, Product, and executive leadership to drive meaningful business outcomes. Enterprise Sales values clear execution, strong partnership, and disciplined sales practices to win complex enterprise opportunities.

As an Account Director, Enterprise Sales, you will lead complex enterprise deals and own multi-stakeholder sales cycles with organizations of 1,500+ employees. You will build executive relationships, develop multi-year account strategies, generate high-quality pipeline, and apply MEDDPICC and Force Management principles to drive forecast accuracy and long-term customer value.

This is a remote role based in the Southeast.

What this looks like day-to-day

• Enterprise deal leadership: Act as the internal lead for complex enterprise opportunities, coordinating cross-functional partners across Solutions Engineering, Customer Success, Legal, Product, and executive leadership. You keep the team aligned, the deal strategy clear, and the process moving with urgency and discipline.
• Executive relationship building: Build and maintain strong relationships across the C-suite, IT, and business leadership within organizations of 1,500+ employees. You understand stakeholder priorities and connect Pendo’s value to meaningful business outcomes.
• Value-based selling: Lead sales cycles focused on solving meaningful business problems and supporting digital transformation initiatives. You shape the value narrative, guide customers through complex decisions, and position Pendo as a strategic partner.
• Sales methodology and forecasting: Apply MEDDPICC and Force Management principles to manage complex, multi-stakeholder sales cycles. You maintain strong deal hygiene, identify risk early, and support accurate forecasting.
• Account strategy and expansion: Develop and execute multi-year account strategies that expand Pendo’s presence within enterprise customers. You identify growth opportunities, prioritize high-impact activities, and build plans that deliver long-term customer value.
• Pipeline generation: Consistently generate and maintain a high-quality pipeline through proactive prospecting and account development. You take ownership of pipeline health and create opportunities through disciplined, strategic outreach.
• AI-enabled productivity: Use AI tools and insights to improve sales preparation, productivity, and customer engagement. You look for practical ways to work faster, communicate more effectively, and make better decisions in a fast-moving environment.

Who You Are

Beyond the qualifications, we hire through a specific lens. These aren't buzzwords; they're the things we'll actually look for in how you talk about your work.

You're a builder, not a maintainer.

You're most energized when there isn't a clear path yet, and you get to define it. You don't wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Account Directors don't just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.

You're AI-curious - genuinely.

You're not using AI tools occasionally. You're rewiring how you work around them. You're faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.

Must-haves

• Proven track record of success in enterprise software sales, including SaaS or application software, selling into organizations with 1,500+ employees.
• Experience using MEDDPICC and/or Force Management to manage complex, multi-stakeholder sales cycles.
• Demonstrated ability to generate pipeline independently through strategic prospecting and account development.
• Experience leading cross-functional deal teams across Solutions Engineering, Legal, Customer Success, and executive stakeholders to close enterprise agreements.
• Comfort using AI tools to improve sales efficiency, preparation, and customer engagement.

Nice-to-haves

• Experience working in a startup or high-growth environment where you navigated ambiguity and built new processes or approaches.
• Success selling emerging or innovative technologies that required educating the market and shaping the value narrative.
• A track record of perseverance and resilience in professional or personal pursuits.
• Demonstrated ability to mentor peers and contribute to the overall development of the sales organization.

About Pendo

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.

Pendo Core Values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.

Location: Pendo is a hybrid culture. In-office 3 days per week unless designated remote.

Compensation: The expected On-Target Earnings (OTE) range for this role is $280K-$320K, with a 50/50 base-to-variable compensation split.

Benefits: Highly competitive, employer-heavy coverage including $0 premium options, strong 401(k) match, equity, and flexible time off.

EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.

Accessibility: Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

The Team + The Role

Pendo’s Revenue Accounting team supports the order-to-cash process and helps ensure revenue is recognized accurately, efficiently, and in compliance with technical accounting standards. The team partners closely with Sales, Revenue Operations, Systems, and external auditors to translate complex revenue requirements into scalable processes.

As a Sr. Revenue Accountant, you will contribute to the revenue recognition process end to end, with a focus on ASC 606, complex contract review, technical accounting research, and monthly revenue reporting. You will help reduce manual work by leveraging automation tools, data flows, integrations, and AI-enabled tools while coaching junior team members and strengthening cross-functional alignment.

This role is a hybrid role based in our Raleigh office.

What this looks like day-to-day

• Revenue accounting and contract review: Review complex customer contracts for ASC 606 considerations and assess the operational impact of contract terms. Research and document policy positions on areas such as standalone selling price, variable consideration, and contract modifications.
• Technical accounting documentation: Draft technical accounting memos and documentation for accounting policy elections, including ASC 606-related positions. Communicate conclusions clearly to internal stakeholders and external auditors.
• Systems and process improvement: Research and support the adoption of new accounting systems, features, and automation opportunities. Partner with cross-functional stakeholders to improve alignment, reduce manual revenue processes, and scale revenue operations as Pendo grows.
• Training and cross-functional enablement: Develop training and documentation for cross-functional teams to support consistent understanding and compliant application of complex revenue policies. Help ensure Sales, Revenue Operations, and Systems teams have clear guidance on revenue-related processes.
• Monthly close and reporting: Participate in month-end close and support accurate monthly revenue reporting. Perform key revenue review controls, variance analysis, and process improvements that help shorten timelines while maintaining compliance.
• Team mentorship: Coach and mentor junior team members on daily challenges, technical accounting principles, and professional development within the revenue recognition function. Review work thoughtfully and help raise the quality and consistency of team output.
• AI-enabled accounting work: Leverage AI-enabled tools to improve efficiency in technical accounting research, memo drafting, and complex problem-solving. Apply sound judgment when evaluating outputs and incorporating AI into accounting and finance workflows.
• Additional accounting support: Perform other accounting duties as assigned. Balance flexibility with ownership while supporting the broader needs of the accounting organization.

Who You Are

Beyond the qualifications, we hire through a specific lens. These aren't buzzwords; they're the things we'll actually look for in how you talk about your work.

You're a builder, not a maintainer.

You're most energized when there isn't a clear path yet, and you get to define it. You don't wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Sr. Revenue Accountants don't just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.

You're AI-curious - genuinely.

You're not using AI tools occasionally. You're rewiring how you work around them. You're faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.

Must-haves

• Bachelor’s degree in accounting or a closely related field.
• 4+ years of relevant experience in technical revenue accounting, preferably with a combination of public accounting and fast-paced SaaS industry experience.
• Deep, practical working knowledge of ASC 606, including standalone selling price, variable consideration, and contract modifications.
• Practical experience supporting SaaS revenue models and applying technical accounting guidance to real order-to-cash processes.
• Experience supporting financial reporting, including revenue variance analysis and key revenue review controls.
• Advanced proficiency in Microsoft Excel.
• Strong proficiency using generative AI tools, including optimizing prompts, evaluating outputs, and understanding how AI can support technical research and accounting problem-solving.
• Detail-oriented approach with strong problem-solving and analytical skills.
• Experience reviewing junior team members’ work and mentoring others on technical accounting principles and professional development.

Nice-to-haves

• Workday Financials experience.
• Salesforce experience.
• CPA license.
• Zuora experience.

About Pendo

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.

Pendo Core Values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.

Location: Pendo is a hybrid culture. In-office 3 days per week unless designated remote.

Compensation: The expected salary range for this role to be performed in Raleigh, NC is USD 102,600 - USD 123,000.

Benefits: Pendo offers highly competitive, employer-heavy coverage in the United States, including $0 premium options, a strong 401(k) match, equity, and flexible time off.

EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.

Accessibility: Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

The Team + The Role

The Enterprise Sales team at Pendo is focused on penetrating Pendo’s most significant untapped accounts, onboarding them onto the Pendo platform, and expanding relationships within the existing customer base. The team is responsible for driving enterprise account growth through disciplined execution, strong customer partnership, and close collaboration across Marketing, Product, and Customer Success.

As RVP, Enterprise Sales, you will report to the AVP of Enterprise Sales and build, manage, and scale a team of high-performing Enterprise Account Directors. You will set the strategy for net-new sales growth, enterprise account expansion, new logo acquisition, forecasting, and sales execution across diverse verticals and geographies.

This is a remote role based in the United States.

What this looks like day-to-day

• Team leadership: Select, onboard, develop, motivate, promote, and manage a team of Enterprise Account Directors. You build a high-performing sales culture grounded in accountability, collaboration, execution, and servant leadership.
• Enterprise growth strategy: Define and execute strategies to grow net-new sales within existing Enterprise accounts and expand Pendo’s footprint through new logo acquisition. You identify where the team should focus and translate growth priorities into clear operating plans.
• Pipeline development: Enable the team to aggressively prospect, identify, qualify, and develop enterprise pipeline. You coach account strategy, inspect pipeline quality, and ensure the team is creating enough opportunity to support sustainable growth.
• Cross-functional alignment: Partner closely with Marketing, Product, Customer Success, and other internal teams to drive customer satisfaction and enterprise account outcomes. You create alignment across teams so customers receive a coordinated, high-quality experience.
• Performance analysis: Analyze industry trends, sales performance, and team metrics to guide execution and accelerate results. You use data to identify risks, prioritize action, and improve sales productivity.
• Sales execution: Drive excellence in sales execution by leveraging the Pendo Value Framework. You reinforce strong value-based selling, coach complex enterprise deal strategy, and help the team execute consistently across opportunities.
• Forecast management: Develop, monitor, and maintain accurate Enterprise sales forecasts. You bring rigor to inspection, methodology, and forecast discipline so the business has clear visibility into performance.

Who You Are

Beyond the qualifications, we hire through a specific lens. These aren't buzzwords; they're the things we'll actually look for in how you talk about your work.

You're a builder, not a maintainer.

You're most energized when there isn't a clear path yet, and you get to define it. You don't wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great RVPs don't just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.

You're AI-curious - genuinely.

You're not using AI tools occasionally. You're rewiring how you work around them. You're faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.

Must-haves

• 4+ years of experience building and managing a high-performing SaaS sales team selling to Enterprise accounts.
• 7+ years of experience selling enterprise technology in a fast-paced environment.
• Experience building Enterprise businesses from the ground up.
• Track record of overachievement in enterprise sales leadership or enterprise technology sales.
• Strong command of value-based sales methodology and the ability to collaborate effectively in a decentralized environment.
• Demonstrated ability to adapt and lead in a fast-changing environment.
• Experience implementing MEDDICC and Force Management.

Nice-to-haves

• MEDDICC certification.
• Force Management certification.

About Pendo

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.

Pendo Core Values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.

Location: Pendo is a hybrid culture. In-office 3 days per week unless designated remote.

Compensation: The expected On-Target Earnings (OTE) range for this role is $326K-$410K, with a 50/50 base-to-variable compensation split.

Benefits: Highly competitive, employer-heavy coverage including $0 premium options, strong 401(k) match, equity, and flexible time off.

EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.

Accessibility: Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

The Team + The Role

Pendo’s marketing and communications teams shape how customers, media, employees, and the broader market understand Pendo’s brand and mission. The team connects Pendo’s products, insights, and leadership perspective to timely industry conversations across earned, owned, and shared channels.

The Director, Communications & Editorial Content will lead Pendo’s global communications, social media, and content strategy. This role will oversee teams and agency partners, advise executives, develop corporate and executive narratives, and drive storytelling that builds awareness with media, influencers, customers, and key markets.

This role is based in-office in Raleigh or San Francisco.

What this looks like day-to-day

• Global communications strategy: Lead and evolve Pendo’s global communications strategy across media and influencer relations, social media, and content creation. Ensure programs are aligned to Pendo’s brand, business priorities, and market opportunities.
• Corporate storytelling: Develop compelling corporate and executive narratives that connect Pendo’s mission, products, and market insights to broader industry and cultural conversations. Shape stories that resonate across audiences, channels, and markets.
• Executive communications: Serve as a trusted advisor to the executive team and senior leaders. Partner on speeches, presentations, thought leadership, and messaging that elevate Pendo’s brand and leaders’ public presence.
• Media and influencer engagement: Drive strategic campaigns and proactive pitching that earn coverage in top-tier business and technology outlets. Support speaking opportunities and executive visibility at high-impact events.
• Editorial and content leadership: Oversee Pendo’s content strategy and ensure a consistent voice and high-quality storytelling across owned channels and events. Guide teams toward content that is timely, relevant, and aligned to business goals.
• AI-enabled scale: Leverage AI and emerging technologies to improve content creation, team efficiency, and performance analysis. Use these tools to scale creativity, output, and communications impact.
• Agency and cross-functional partnership: Manage agency relationships and ensure alignment across earned, owned, and shared media programs. Collaborate with marketing, product, and people teams to support campaigns, product launches, event promotion, employer brand, and community initiatives.
• Measurement and optimization: Establish KPIs and report on communications and content impact. Use performance insights to identify opportunities, improve programs, and drive continuous improvement.

Who You Are

Beyond the qualifications, we hire through a specific lens. These aren't buzzwords; they're the things we'll actually look for in how you talk about your work.

You're a builder, not a maintainer.

You're most energized when there isn't a clear path yet, and you get to define it. You don't wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Communications and Editorial Content Directors don't just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.

You're AI-curious - genuinely.

You're not using AI tools occasionally. You're rewiring how you work around them. You're faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.

Must-haves

• BA/BS degree, with preference for communications, journalism, marketing, or a related field.
• At least 10 years of communications, PR, or editorial experience.
• At least 5 years of experience leading integrated teams in high-growth B2B technology or SaaS environments.
• Proven success developing global media strategies and securing top-tier coverage.
• Demonstrated ability to craft narratives and content that resonate across audiences, channels, and platforms.
• Experience supporting and coaching executives on messaging, thought leadership, and public speaking.
• Strong writing, editing, and storytelling skills, with mastery of journalistic and AP style.
• Must be authorized to work in the United States without current or future sponsorship.

Nice-to-haves

• Deep understanding of the business, technology, and SaaS media landscape.
• Experience building and scaling executive communications programs.
• Comfort navigating and experimenting with AI tools to accelerate content and communications work.
• A mix of creative and analytical thinking, with the ability to connect big ideas to operational execution.
• Collaborative leadership style with experience managing agencies and high-performing teams.
• Exceptional organization and prioritization skills in a fast-paced, high-growth environment.

About Pendo

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.

Pendo Core Values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.

Location: Pendo is a hybrid culture. In-office 3 days per week unless designated remote.

Compensation: The expected salary range for this role to be performed in Raleigh, NC is $155,000 - $210,000 plus eligibility for 20% corporate bonus. The expected salary range for this role to be performed in San Francisco, CA is $178,300 - $240,000 plus eligibility for 20% corporate bonus.

Benefits: Highly competitive, employer-heavy coverage including $0 premium options, strong 401(k) match, equity, and flexible time off.

EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.

Accessibility: Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

The Team + The Role

Pendo’s Commercial Sales organization drives revenue growth across growth-stage and SMB customer segments. The team helps customers understand, adopt, and expand the value they get from Pendo while creating a consistent revenue motion across prospecting, acquisition, account management, renewals, expansions, and retention. This work matters because it connects customer outcomes directly to Pendo’s long-term growth.

As a Sr. Account Executive, you will own the full customer lifecycle within a primary territory of growth-stage businesses with more than 300 employees, with secondary focus on small to mid-sized businesses. You will serve as the primary point of contact for customers in your book of business, leading net-new acquisition, account management, renewals, expansions, and churn mitigation. You will partner with Customer Success, Solutions Engineering, Legal, and Finance to deliver long-term customer value while achieving quarterly sales and retention targets.

This role is based in our Raleigh office.

What this looks like day-to-day

• Develop product expertise: Build deep understanding of Pendo’s products and how they solve customer challenges. Use that knowledge to guide discovery, shape solutions, and support both net-new and existing customer conversations.
• Own the full sales cycle: Manage net-new prospects and current customers from discovery through close. Lead expansion and renewal strategies within your book of business while maintaining clear accountability across the customer journey.
• Generate pipeline consistently: Build consistent weekly pipeline generation in partnership with business development. Identify new opportunities across your territory and create steady momentum toward pipeline creation and bookings targets.
• Manage forecast and targets: Own a rolling forecast and maintain clear visibility into pipeline health. Track progress against pipeline creation, bookings, renewal, and retention goals with accuracy and discipline.
• Lead value-based discovery: Uncover customer challenges through consultative discovery and align Pendo’s platform to the outcomes customers need. Translate customer needs into clear solution narratives that support confident buying decisions.
• Navigate trials and evaluations: Guide prospects through free trials and proof of concept evaluations. Help customers assess product value, understand fit, and move through the buying process with clarity.
• Build customer relationships: Develop executive-level customer relationships while partnering internally to address technical needs. Work cross-functionally to support value realization and build durable customer partnerships.
• Create account plans: Build and execute account plans that drive net-new opportunities, expansion, and long-term growth. Use customer context, business goals, and product adoption signals to identify the right next steps.
• Manage proposals and contracts: Develop and deliver pricing proposals, negotiate contracts, and manage billing questions and renewal transactions with precision. Keep deals organized and moving with strong process discipline.
• Maintain sales systems: Keep timely and accurate records of activities in Salesforce and other tools across the sales tech stack. Ensure account, opportunity, and forecast information is current and actionable.

Who You Are

Beyond the qualifications, we hire through a specific lens. These aren't buzzwords; they're the things we'll actually look for in how you talk about your work.

You're a builder, not a maintainer.

You're most energized when there isn't a clear path yet, and you get to define it. You don't wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Sr. Account Executives don't just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.

You're AI-curious - genuinely.

You're not using AI tools occasionally. You're rewiring how you work around them. You're faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.

Must-haves

• 3+ years of experience in B2B SaaS net-new sales and account management with closing responsibilities.
• Proven ability to manage a full sales cycle, including renewals and expansions.
• Demonstrated track record of consistent goal attainment in a quota-carrying sales environment.
• Experience providing tailored technical product demonstrations to net-new and existing customers.
• Strong negotiation and contract management skills.
• Business acumen with an understanding of SaaS metrics and customer value drivers.
• Competency with sales pipeline management and CRM tools, including Salesforce.com.
• Excellent communication, organizational, and interpersonal skills.
• Active use of AI-powered tools and automation in daily workflows to increase efficiency and impact, with the ability to translate emerging AI capabilities into practical business value.
• Bachelor’s degree or equivalent work experience.

Nice-to-haves

• Training in MEDDICC and/or Force Management methodologies.
• Experience managing a territory of SMB and/or emerging market accounts.
• High emotional intelligence and the ability to resolve conflict with empathy.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Desire to learn and grow within a team-based culture.
• Self-motivated, proactive approach with strong team orientation.
• Excellent time and process management skills, with the discipline to ensure nothing slips through the cracks.
• Commitment to treating work like a craft by continuously honing and refining skills in an ever-changing landscape.

About Pendo

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.

Pendo Core Values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.

Location: Pendo is a hybrid culture. In-office 3 days per week unless designated remote.

Compensation: The expected on-target-earnings (OTE) range for this role in Raleigh, NC is $140,000 - $200,000 (on a 50/50 base-to-variable split).

Benefits: Highly competitive, employer-heavy coverage including $0 premium options, strong 401(k) match, equity, and flexible time off.

EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.

Accessibility: Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

The Team + The Role

Pendo’s Commercial Sales organization helps growth-stage and small-to-midsize businesses understand, adopt, and expand the value they get from Pendo’s products. The team partners closely with Customer Success, Solutions Engineering, Legal, and Finance to support customer acquisition, retention, expansion, and long-term value realization.

The Account Executive Commercial Sales (SMB/Growth) will own the full customer lifecycle across a territory primarily focused on growth-stage businesses with fewer than 300 employees, with additional scope across SMB accounts. This role combines net-new sales, account management, renewals, expansions, and churn mitigation into a single point of accountability for revenue growth across the customer journey.

This role is based in our Raleigh office.

What this looks like day-to-day

• Product expertise: Develop a deep understanding of Pendo’s products and how they solve customer challenges. Use that expertise to guide prospects and customers through value-based conversations.
• Full-cycle ownership: Own the full sales cycle for net-new prospects and current customers from discovery through close. Lead expansion and renewal strategies across your book of business.
• Pipeline generation: Build consistent weekly pipeline generation in collaboration with business development. Maintain a rolling forecast and consistently work toward pipeline creation and bookings targets.
• Discovery and evaluation: Lead value-based discovery to uncover customer challenges and align Pendo’s platform as the solution. Navigate free trials and proof-of-concept evaluations with prospects and customers.
• Customer relationships: Build executive-level customer relationships while partnering internally to address technical needs. Serve as the primary point of contact for customers and support long-term value realization.
• Account planning: Create and execute account plans that drive net-new opportunities, expansion, and long-term growth. Use customer goals and business needs to identify the right next steps across the lifecycle.
• Commercial execution: Develop and deliver pricing proposals, negotiate contracts, and manage billing questions and renewal transactions with precision. Partner with Legal and Finance to support clean deal execution.
• Sales operations: Maintain timely and accurate records of activities in Salesforce and other sales tech stack tools. Keep pipeline, account, and customer information current to support forecasting and execution.

Who You Are

Beyond the qualifications, we hire through a specific lens. These aren't buzzwords; they're the things we'll actually look for in how you talk about your work.

You're a builder, not a maintainer.

You're most energized when there isn't a clear path yet, and you get to define it. You don't wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Account Executives don't just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.

You're AI-curious - genuinely.

You're not using AI tools occasionally. You're rewiring how you work around them. You're faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.

Must-haves

• Active use of AI-powered tools and automation in daily workflows to increase efficiency and impact, with the ability to translate emerging AI capabilities into practical business advantage.
• 2+ years of experience in B2B SaaS net-new sales and account management with closing responsibilities.
• Proven ability to manage a full sales cycle, including renewals and expansions.
• Experience providing tailored technical product demonstrations to net-new and existing customers.
• Strong negotiation and contract management skills.
• Demonstrated track record of consistent goal attainment.
• Business acumen with an understanding of SaaS metrics and customer value drivers.
• Competency with sales pipeline management and CRM tools, including Salesforce.com.
• Excellent communication, organizational, and interpersonal skills.
• Bachelor’s degree or equivalent work experience.

Nice-to-haves

• Training in MEDDICC and/or Force Management methodologies.
• Experience managing a territory of SMB and/or emerging market accounts.
• High emotional intelligence and the ability to resolve conflict with empathy.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Desire to learn and grow within a team-based culture.
• Self-motivated, proactive team player.
• Excellent time and process management skills, with a strong focus on follow-through.
• Commitment to treating sales as a craft and continuously refining skills to adapt to an evolving market.

About Pendo

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.

Pendo Core Values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.

Location: Pendo is a hybrid culture. In-office 3 days per week unless designated remote.

Compensation: The expected on-target-earnings (OTE) range for this role to be performed in Raleigh, NC is $115,000 - $140,000 OTE with a 50/50 base-to-variable split.

Benefits: Highly competitive, employer-heavy coverage including $0 premium options, strong 401(k) match, equity, and flexible time off.

EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.

Accessibility: Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

The Team + The Role

Pendo’s Commercial Sales organization drives growth by helping mid-market customers understand, adopt, and expand the value they get from Pendo’s products. The team partners across Customer Success, Finance, Legal, Product, Professional Services, Marketing, and leadership to support smooth deal execution and long-term customer success.

The Account Director Commercial Sales (Mid-Market) will drive net-new revenue growth, retention, and expansion across a portfolio of mid-market accounts. This role owns the full sales cycle, balancing proactive prospecting, product-led deal execution, renewals, upsell opportunities, and strategic account planning in a quota-carrying environment.

This role is based in our Raleigh office.

What this looks like day-to-day

• Prospecting and expansion: Identify and engage new accounts and stakeholders to drive net-new revenue. Grow Pendo’s footprint within existing accounts through proactive outreach and relationship development.
• Full-cycle sales ownership: Own product-led deals from prospecting through solution presentations, quoting, negotiation, and close. Manage each stage with clear next steps, strong customer alignment, and disciplined deal execution.
• Renewals and upsell: Use customer data, contracts, and business goals to drive renewals, retention, and upsell opportunities. Partner with customers to ensure they continue to realize value from Pendo’s products.
• Strategic account planning: Conduct regular account reviews to understand customer goals and identify growth opportunities. Build account strategies that support long-term adoption, product growth, and commercial success.
• Cross-functional collaboration: Work with technical, product, customer success, professional services, marketing, finance, legal, and leadership teams. Collaborate to address challenges, build custom solutions, and support smooth deal execution.
• Pipeline and forecast management: Maintain a healthy pipeline and accurate forecasts while providing timely updates to leadership. Manage opportunities with discipline and consistently work toward quota targets.
• Customer advocacy: Build strong executive relationships with prospects and customers. Address challenges proactively and serve as a trusted partner throughout the customer lifecycle.
• Product expertise: Develop deep knowledge of Pendo’s products and how they support customer goals. Use that expertise to advise accounts and connect product capabilities to business outcomes.

Who You Are

Beyond the qualifications, we hire through a specific lens. These aren't buzzwords; they're the things we'll actually look for in how you talk about your work.

You're a builder, not a maintainer.

You're most energized when there isn't a clear path yet, and you get to define it. You don't wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Account Directors don't just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.

You're AI-curious - genuinely.

You're not using AI tools occasionally. You're rewiring how you work around them. You're faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.

Must-haves

• 5+ years of experience in B2B SaaS or complex technology sales in a full-cycle, quota-carrying role spanning Account Executive, Account Director, and Account Management responsibilities.
• Proven success driving new business and account expansion within the mid-market segment.
• Demonstrated ability to build and maintain executive-level relationships across technical and business stakeholders.
• Strong negotiation and deal management skills, including experience structuring multi-year agreements.
• Consistent track record of meeting or exceeding revenue targets in product-led, subscription-based sales environments.
• Strong prospecting, pipeline management, and forecasting skills, with proficiency in CRM tools such as Salesforce or Clari.
• Bachelor’s degree or equivalent professional experience.

Nice-to-haves

• Entrepreneurial mindset with the ability to drive creative prospecting strategies and solve problems with a growth mentality.
• Exceptional interpersonal and executive communication skills.
• Commitment to deepening prospect and customer relationships while driving product adoption and value.
• Continuous learner who refines sales skills and adapts in a dynamic market.
• Willingness to adopt AI and leverage AI tools as Pendo expands its AI capabilities as a company and team.

About Pendo

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.

Pendo Core Values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.

Location: Pendo is a hybrid culture. In-office 3 days per week unless designated remote.

Compensation: The expected on-target-earnings (OTE) range for this role to be performed in Raleigh, NC is $180,000 - $250,000 OTE with a 50/50 base-to-variable split.

Benefits: Highly competitive, employer-heavy coverage including $0 premium options, strong 401(k) match, equity, and flexible time off.

EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.

Accessibility: Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

BASE SALARY: $150,000 to $190,000 per year, paid semi-monthly

MUST HAVE:

• 5+ years of experience in data engineering within fast-paced, cloud-native environments
• Deep expertise in Python, SQL, Docker, and AWS (S3, Glue, Kinesis, Athena/Presto)
• Experience building and managing scalable ETL pipelines and data lake infrastructure
• Familiarity with distributed systems, Spark, and data quality best practices
• Strong cross-functional collaboration skills to support BI, analytics, and engineering teams

EXPERIENCE: 5+ years of data engineering experience in an AWS-based environment where data powers decision-making across product, marketing, and operations.

YOUR ROLE

Lead scalable data engineering efforts that empower cross-functional teams with reliable, timely, and actionable data, ensuring Launch Potato’s analytics and business intelligence infrastructure fuels strategic growth.

OUTCOMES

• Build and optimize scalable, efficient ETL and data lake processes that proactively catch issues before they impact the business
• Own the ingestion, modeling, and transformation of structured and unstructured data to support reporting and analysis across all business units
• Partner closely with BI and Analytics to deliver clean, query-ready datasets that improve user acquisition, engagement, and revenue growth
• Maintain and enhance database monitoring, anomaly detection, and quality assurance workflows
• Serve as the internal point of contact for reporting infrastructure—delivering ad hoc data analyses and driving consistent data integrity
• Drive adoption and advancement of Looker dashboards by ensuring robust and scalable backend data support
• Contribute to the future of Launch Potato’s data team by mentoring peers and shaping a high-performance, quality-first engineering culture

COMPETENCIES

• Data Engineering Mastery: Demonstrates technical excellence in building data pipelines, troubleshooting distributed systems, and scaling infrastructure using AWS and open-source tools
• Cross-Functional Collaboration: Communicates clearly across technical and non-technical teams, translating business needs into robust data solutions
• Proactive Ownership: Operates with a strong sense of accountability; identifies and solves data issues independently and efficiently
• Quality-Driven Execution: Holds a high bar for data accuracy, auditability, and documentation throughout all systems and workflows
• Strategic Thinking: Anticipates how data infrastructure impacts wider company OKRs and proactively suggests improvements and innovations
• Growth Mindset: Seeks out opportunities to elevate team capabilities, mentor others, and stay ahead of evolving best practices in data engineering

TOTAL COMPENSATION

Base salary is set according to market rates for the nearest major metro and varies based on Launch Potato’s Levels Framework. Your compensation package includes a base salary, profit-sharing bonus, and competitive benefits. Launch Potato is a performance-driven company, which means once you are hired, future increases will be based on company and personal performance, not annual cost of living adjustments.

BASE SALARY: $150,000 to $190,000 per year, paid semi-monthly

MUST HAVE:

• 5+ years of experience in data engineering within fast-paced, cloud-native environments
• Deep expertise in Python, SQL, Docker, and AWS (S3, Glue, Kinesis, Athena/Presto)
• Experience building and managing scalable ETL pipelines and data lake infrastructure
• Familiarity with distributed systems, Spark, and data quality best practices
• Strong cross-functional collaboration skills to support BI, analytics, and engineering teams

EXPERIENCE: 5+ years of data engineering experience in an AWS-based environment where data powers decision-making across product, marketing, and operations.

YOUR ROLE

Lead scalable data engineering efforts that empower cross-functional teams with reliable, timely, and actionable data, ensuring Launch Potato’s analytics and business intelligence infrastructure fuels strategic growth.

OUTCOMES

• Build and optimize scalable, efficient ETL and data lake processes that proactively catch issues before they impact the business
• Own the ingestion, modeling, and transformation of structured and unstructured data to support reporting and analysis across all business units
• Partner closely with BI and Analytics to deliver clean, query-ready datasets that improve user acquisition, engagement, and revenue growth
• Maintain and enhance database monitoring, anomaly detection, and quality assurance workflows
• Serve as the internal point of contact for reporting infrastructure—delivering ad hoc data analyses and driving consistent data integrity
• Drive adoption and advancement of Looker dashboards by ensuring robust and scalable backend data support
• Contribute to the future of Launch Potato’s data team by mentoring peers and shaping a high-performance, quality-first engineering culture

COMPETENCIES

• Data Engineering Mastery: Demonstrates technical excellence in building data pipelines, troubleshooting distributed systems, and scaling infrastructure using AWS and open-source tools
• Cross-Functional Collaboration: Communicates clearly across technical and non-technical teams, translating business needs into robust data solutions
• Proactive Ownership: Operates with a strong sense of accountability; identifies and solves data issues independently and efficiently
• Quality-Driven Execution: Holds a high bar for data accuracy, auditability, and documentation throughout all systems and workflows
• Strategic Thinking: Anticipates how data infrastructure impacts wider company OKRs and proactively suggests improvements and innovations
• Growth Mindset: Seeks out opportunities to elevate team capabilities, mentor others, and stay ahead of evolving best practices in data engineering

TOTAL COMPENSATION

Base salary is set according to market rates for the nearest major metro and varies based on Launch Potato’s Levels Framework. Your compensation package includes a base salary, profit-sharing bonus, and competitive benefits. Launch Potato is a performance-driven company, which means once you are hired, future increases will be based on company and personal performance, not annual cost of living adjustments.

The Team + The Role

Pendo’s Finance organization supports the company’s growth, scale, and operational discipline across global teams. The team partners closely with Revenue, People, and business leaders to build reliable programs, reporting, and processes that help Pendo operate with clarity and confidence.

The Sr. Incentive Compensation Analyst will support the development, delivery, and execution of Pendo’s incentive compensation plans. This role owns accurate commission calculations, plan administration support, reporting, and analysis while serving as a key point of contact for the Sales organization on compensation-related questions.

This role is based in our Raleigh office.

What this looks like day-to-day

• Commission calculations: Calculate monthly and quarterly commission payments for participants on variable compensation plans and submit accurate reports to payroll. Maintain a trackable record of commission payments and supporting data.
• Plan communication: Ensure accurate and timely distribution of sales compensation letters to new hires. Educate new hires on how their incentive compensation plans work and how to access monthly commission statements.
• Reporting and analysis: Develop incentive metrics, analyses, and account reconciliations to support Finance and Revenue leaders. Assist with monthly reporting, forecasts, and budget preparation.
• Plan implementation: Support incentive compensation plan implementation and testing to ensure calculations are accurate. Help identify issues early and partner with stakeholders to resolve them.
• Sales partnership: Serve as a primary contact for the Sales organization on commission inquiries. Respond in a timely, clear, and accurate manner while maintaining strict confidentiality.
• Process improvement: Evaluate commission guidelines periodically and suggest improvement measures. Assist with documenting processes and procedures to improve consistency and scalability.

Who You Are

Beyond the qualifications, we hire through a specific lens. These aren't buzzwords; they're the things we'll actually look for in how you talk about your work.

You're a builder, not a maintainer.

You're most energized when there isn't a clear path yet, and you get to define it. You don't wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Sr. Incentive Compensation Analysts don't just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.

You're AI-curious - genuinely.

You're not using AI tools occasionally. You're rewiring how you work around them. You're faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.

Must-haves

• 3-5 years of experience in sales compensation, sales operations, finance, or a related function.
• Bachelor’s degree in Finance, Accounting, Economics, or a related field.
• Strong analytical, organizational, and detail-oriented working style with the ability to manage accurate compensation data and calculations.
• Strong time management skills with the ability to prioritize tasks and support recurring monthly and quarterly deadlines.
• Excellent written and verbal communication skills, with the ability to respond clearly and professionally to Sales organization inquiries.
• Strong Excel and Google Suite skills, including pivot tables and v-lookups.

Nice-to-haves

• Experience working in a SaaS company.
• Prior experience or familiarity administering commissions in Xactly or a similar incentive compensation platform, such as CaptivateIQ, SPIFF, or CallidusCloud.
• Experience using Salesforce.com.

About Pendo

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.

Pendo Core Values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.

Location: Pendo is a hybrid culture. In-office 3 days per week unless designated remote.

Compensation: The expected salary range for this role to be performed in Raleigh, NC is $88,500 - $106,000 plus annual bonus and equity.

Benefits: Highly competitive, employer-heavy coverage including $0 premium options, strong 401(k) match, equity, and flexible time off.

EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.

Accessibility: Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

At Target RWE, our mission is driven by a deep commitment to people—whether it’s the patients we serve, the partners we collaborate with, or the dedicated team members who power our work. As a purpose-driven organization, we leverage real-world data to advance clinical research and inform better healthcare decisions. We foster a collaborative environment where every voice is heard, every idea has an impact, and every contribution helps improve lives. If you're seeking a place where your work truly matters, join us to advance science. 

We are seeking a talented Data Engineer to join our Technology team. In this role, you will develop, create, and modify computer application software and databases to drive operational efficiency and improve business processes. You will collaborate closely with stakeholders to analyze user needs, design custom software solutions, and implement scalable, reliable applications that support Target RWE’s mission.

What You’ll Do

• Design and implement data pipelines and software solutions that promote operational efficiency and scalability.
• Analyze business requirements and work with stakeholders to translate needs into technical solutions.
• Write clean, maintainable code primarily in Python, with a strong emphasis on SQL for data manipulation and transformation.
• Support and optimize cloud-based data infrastructure (AWS preferred).
• Develop and modify databases to support internal applications.
• Collaborate with operations and product teams to support deployment, testing, and maintenance.
• Help troubleshoot production issues and contribute to ongoing improvement efforts.
• Stay up to date on relevant tools, technologies, and best practices.

What You’ll Bring

• 3+ years of software development experience, ideally in data engineering, data platform development, or backend systems.
• Strong proficiency in SQL and Python.
• Experience with cloud platforms (AWS, GCP, or Azure) and working in cloud-native environments.
• Familiarity with version control and CI/CD tools (e.g., GitLab, GitHub Actions).
• Strong problem-solving and communication skills.
• Ability to work independently and manage tasks with moderate supervision.

Nice to Have 

• Experience working with or developing machine learning pipelines or models.
• Exposure to Generative AI or LLM frameworks (e.g., Langchain, LangGraph).
• Knowledge of distributed computing concepts or tools (e.g., Spark, Dask).
• Background in healthcare, life sciences, or clinical data.
• Bachelor’s degree in computer science, engineering, or a related field (or equivalent practical experience).

If you are ready to be part of a team where your work truly matters - where your expertise is valued, your growth is supported and your contributions help shape the future of healthcare, Target RWE is the place for you. We’re building something meaningful together, and we’d love for you to be a part of it. 

What we offer you

• Hybrid work — 3 days/week in our brand-new office!
• Comprehensive health, dental, and vision for you and your family
• 401(k) with company match
• Generous PTO and company holidays
• Paid parental leave 

ABOUT THE ROLE AND OUR TEAM:

Are you looking for a role where you can build, grow, and earn while helping small businesses thrive? As an Account Executive at The Knot Worldwide (TKWW), you will hit monthly sales goals by engaging with wedding professionals nationwide. Using a consultative approach, you’ll build rapport with business owners, advising them on industry trends and how to scale their brands using The Knot and WeddingWire advertising platforms.

Our team is independent, highly motivated, and thrives on creating meaningful partnerships. Because high-impact outreach happens when our clients are most active, success in this role requires a dedicated 40-hour-per-week commitment during our standard business hours of 9:00 am – 6:00 pm EST. We are looking for professionals who are ready to drive results during these peak hours.

The expected salary for this job requisition is $42,000-$53,000. The salary is just one component of TKWW's total rewards package for employees. The role is eligible for other total rewards such as health care insurance, 401(k) retirement account, paid sick time, paid personal time off, and paid parental leave. This role is also eligible for variable compensation and/or performance bonuses.

Applications for this role are being accepted on a rolling basis.

• Drive Revenue: Consistently meet and exceed monthly quotas and daily activity expectations.
• Manage the Cycle: Successfully navigate a sales pipeline from initial outreach to closing.
• High-Volume Engagement: Make a high volume of daily sales calls to identify and connect with decision-makers.
• Consultative Selling: Build strong phone rapport to uncover prospect needs and deliver crisp, persuasive presentations.
• Persistence & Negotiation: Consistently follow up with potential clients to negotiate and close agreements.
• Operational Excellence: Organize your workday proactively, manage your time effectively, and maintain meticulous notes within Salesforce.
• Collaborate: Partner with team members across departments to share best practices and hit collective goals.

SUCCESSFUL ACCOUNT EXECUTIVE, PRIMARY CANDIDATES HAVE:

• Excellent Phone Presence: You are comfortable making high-volume calls and have a natural ability to engage others.
• Goal-Oriented: You are extremely organized with a proven track record of exceeding performance targets.
• Persuasive Communicator: You bring confidence and enthusiasm when presenting to decision-makers.
• Competitive Spirit: You thrive in a fast-paced environment and bring high energy to every transaction.
• Growth Mindset: You are naturally curious, passionate, and have a strong desire to learn and evolve.

IT'S A BONUS IF:

• You have 6+ months of B2B inside sales experience.
• You have a background in media or advertising sales.
• You are proficient with Salesforce.com or similar CRM systems.

WORK MODEL:
This role is fully remote and not tied to any specific office location. While there are no regular in-office requirements, we encourage our remote team members to gather intentionally for key company and team events to stay connected and engaged.

#LI-Remote  #professional-track #Raleigh

ABOUT THE ROLE AND OUR TEAM:

As a Senior Account Executive on our Venue team, you will hit and overachieve monthly sales goals by engaging with wedding professionals in our Venue and Catering categories across a variety of regions in the United States. Through high-volume cold calling and using a consultative sales process, you will build rapport with business owners to advise them on best practices and how to stay ahead of technology and industry trends through The Knot and The WeddingWire’s advertising platforms. Our Account Executives are independent, highly-motivated, and can successfully overachieve monthly sales goals. They excel in creating connections, building rapport with business owners and decision makers, and understanding their goals and needs. 

The Senior Account Executive, Venue role requires sales experience with the ability to manage a 3-week+ sales cycle and effectively manage a pipeline.

The expected salary for this job requisition is $70,000. The salary is just one component of TKWW's total rewards package for employees. The role is eligible for other total rewards such as health care insurance, 401(k) retirement account, paid sick time, flexible paid personal time off, and paid parental leave. This role is also eligible for variable compensation and/or performance bonuses.

Applications for this role are being accepted on a rolling basis.
 

RESPONSIBILITIES:

• Create and manage pipelines from start to finish with high outbound activity efforts (75 dials/day), including working with cold accounts and warm marketing leads.
• Consistently overachieve monthly revenue quotas as well as daily, weekly, monthly activity expectations.
• Manage a diverse pipeline, including navigating short and longer, multi-decision maker sales processes.
• Build and maintain strong rapport over the phone with potential clients to uncover prospect needs and give a strong, crisp and on-point presentation.
• Hold meetings with stakeholders, sell with curiosity, perform great discovery on their business needs, pain points and solution impact, and close new deals.
• Consistently follow up with potential clients to negotiate contracts and close agreements to maximize profits.
• Track notes on all interactions and keep opportunities in your pipeline up-to-date in Salesforce.
• Proactively identify and make recommendations for improvement in the areas of processes, efficiency and productivity.
• Act as an ambassador of the TKWW culture and values by being passionate about serving our couples and vendors.

SUCCESSFUL CANDIDATES HAVE:

• 3+ years of demonstrated success in B2B sales, selling to SMB, Mid-Market or Enterprise clients.
• Demonstrated track record of consistent monthly quota attainment.
• High-volume inside B2B cold calling phone sales experience is required.
• Ability to organize work days and be proactive with time management.
• Proven success in a fast-paced, constantly evolving and competitive team environment.
• Ability to work independently, as well as be a collaborative team member.
• Knowledge of different sales methodologies and a curiosity to be proactive and creative in new and different methods to reach success.
• Strong analytical skills to identify trends, understand challenges, propose solutions and evaluate results.
• Possesses grit and drive to improve one’s own sales efficiency and performance.
• Coachable and receptive to feedback.
• Salesforce proficiency, experience with Gong preferred. 
• Customer-facing experience; tradeshows and events preferred.
• Ability to thrive in a fast-paced environment and rapidly prioritize and adapt to changing initiatives.
• Excellent presentation, verbal, written and listening communication skills with ability to engage and persuade.
• Experience delivering client-focused solutions to customer needs.
• Excellent problem-solving and organizational skills. 
• Proactive culture keeper- sharing successes and uplifting others around them. 
• Bachelor’s degree preferred or equivalent work experience.

WORK MODEL:
This role is fully remote and not tied to any specific office location. While there are no regular in-office requirements, we encourage our remote team members to gather intentionally for key company and team events to stay connected and engaged.

#LI-Remote  #professional-track #NC

Company Profile:
CaptiveAire is the nation's leading manufacturer of commercial kitchen ventilation systems, and now provides a complete solution of fans, heaters, ductwork and HVAC equipment. For over 40 years, we've led the industry with innovative technologies, unmatched service, competitive pricing, and rapid lead times.

CaptiveAire maintains a network of over 90 sales offices in the U.S. and Canada and six strategically located manufacturing plants in North Carolina, Iowa, Oklahoma, California, Pennsylvania and Florida.

Job Description

CaptiveAire is looking for a strong Senior Software Engineer to join the CASLink team onsite at our corporate location in Raleigh. CASLink is an IoT Solution serving as CaptiveAire's proprietary Building Management System.  This role requires an expert .Net Software Engineer with extensive experience in distributed applications.

 Responsibilities

• Contribute to the development, design, and maintenance of Microservices and REST APIs.
• Assist in upgrading Microservices and REST APIs from .Net Framework to the latest .Net.
• Assist in converting Microservices to Microsoft Orleans where applicable.
• Assist in upgrading infrastructure such as RabbitMQ, MongoDB, SQL Server when required.
• Design and code new Features.
• Assist in expanding on or rewriting existing Features where necessary.
• Diagnose and resolve performance issues.

Requirements

• 15+ years overall software development experience
• 10+ years C#
• Experience in highly concurrent, distributed, and event-driven applications
• Microservices
• Messaging/Streaming technologies (RabbitMQ or comparable)
• RESTful APIs
• Document DBs (MongoDB or comparable)
• Microsoft SQL Server
• Cloud platforms (Microsoft Azure or comparable)
• Hybrid Cloud applications
• Version control systems (Git or comparable)
• CICD (TeamCity, Octopus Deploy or comparable)

Preferred Experience

• Actor frameworks (Microsoft Orleans, Dapr, or comparable).
• Web socket technologies (SignalR or comparable).
• Metadata driven applications.
• Identity solutions (IdPs, OAuth, OIDC, SAML).

Bonus Skills

• Linux
• Docker
• Kubernetes
• Azure IoT Hub
• Azure IoT Edge
• Digital Twins
• Microsoft Fabric
• Apache Spark
• AI
• Angular
• Modbus
• BACNet
• OPC UA

Benefits:

• Paid holidays
• Paid time off (PTO) based upon tenure
• Medical, dental and vision insurance
• Disability & life insurance based upon election of medical insurance
• 401k with employer match
• Flexible spending account (FSA)
• Relocation assistance

Salary:

Competitive Salary and monthly bonus based on productivity and profits.

Captive-Aire Systems, Inc. is proud to be an equal opportunity workplace. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

#P1

#LI-TL1

About the Position

We're looking for a Data Engineer to join the Scientific Data Intelligence (SDI) team at Formation Bio to help build and scale the data infrastructure that powers our drug development platform. In this role, your primary focus will be supporting the Data Science team — building the coherent, well-structured data models, feature engineering pipelines, and evidence layers that underpin their scientific work. You'll also be responsible for ingesting data from a wide variety of sources—APIs, files, databases, and licensed third-party datasets—and transforming it into clean, analytics-ready assets using modern data tooling.

This is a foundational engineering role for someone who takes pride in building things right: reliable pipelines, well-structured data models, and systems that others can trust and build on. You'll work closely with Data Scientists and other engineers across the SDI team to ensure that high-quality data is consistently available where and when it's needed — and structured in a way that directly accelerates scientific discovery.

The ideal candidate is deeply fluent in Snowflake and dbt, has strong opinions about data modeling best practices, and has experience handling large and complex datasets across diverse ingestion patterns. You thrive in environments where data quality and engineering rigor are treated as first-class concerns.

Responsibilities

• Partner closely with Data Scientists and other teams to build coherent data models, feature engineering pipelines, and structured evidence layers that directly support scientific analysis and machine learning workflows.
• Design and build scalable ingestion pipelines to onboard data from diverse sources including REST APIs, flat files, relational databases, and licensed third-party datasets.
• Develop and maintain robust data models in dbt, adhering to best practices around modularity, testing, documentation, and layered architecture (staging, intermediate, mart).
• Orchestrate pipelines using Dagster to ensure reliable, observable, and maintainable workflows.
• Implement data quality checks, validation frameworks, and monitoring to ensure trustworthiness of datasets across the platform.
• Collaborate with Data Scientists and analysts to understand data needs and translate them into well-structured, reusable models.
• Handle large-scale data movement and transfer scenarios, applying appropriate tooling and patterns to ensure efficiency and reliability at scale.
• Document data models, pipeline logic, and transformation assumptions to support discoverability and data governance.

About You

• You have 5+ years of experience in data engineering, with a strong track record of building and maintaining production-grade pipelines.
• You are deeply fluent in dbt and follow best practices rigorously—including modular model design, sources and refs, testing (schema + data), documentation, and environment management.
• You have hands-on expertise with Snowflake, including schema design, performance tuning, and data governance patterns.
• You have experience with at least one modern orchestration tool—we use Dagster, but experience with Airflow or Prefect is equally welcome.
• You have broad ingestion experience across source types: REST APIs, flat files (CSV, JSON, Parquet), relational databases, and vendor-licensed datasets.
• You have worked with large datasets (TB -> PB scale) and understand the engineering considerations that come with scale—partitioning, incremental loading, efficient data movement, and storage optimization.
• You're a strong data modeler who thinks carefully about how data is structured, named, and layered for downstream usability.
• You value documentation, testability, and building things others can maintain and extend.
• You can balance upfront design with speed to execution, slowing down when it counts without getting stuck in the details.
• Bonus: You have experience with data quality and observability tooling such as Elementary, Great Expectations, or similar frameworks — and you treat data quality as a first-class engineering concern, not an afterthought.
• Bonus: You have experience with Spark, Databricks for large-scale data processing workloads.
• Bonus: You have experience with large-scale data transfer tooling such as AWS DataSync, AWS S3 Transfer Acceleration, or equivalent cloud-native data movement services.
• Bonus: You have experience in healthcare or life sciences data environments, including familiarity with EHR, claims, or other biomedical datasets.

Total Compensation Range: $177,500 - $232,000

About the Position

Formation Bio is seeking a highly skilled and experienced Senior Director, Biostatistics to join our dynamic team. This critical role will report to the Head of Biometrics and will be responsible for leading and developing the biostatistics team and strategy, driving impactful statistical initiatives, and leveraging biostatistics to advance our drug development processes.

The Senior Director, Biostatistics will play a key role in shaping innovative trial designs, supporting regulatory strategies, and ensuring high-quality statistical contributions across clinical development. They will also collaborate cross-functionally to integrate advanced analytics, data-driven decision-making, and AI applications into our development programs to improve efficiency and increase the probability of success.

Responsibilities

• Strategic Leadership: Lead and develop the Biostatistics team, fostering a high-performance culture aligned with Formation Bio’s mission and values. Provide mentorship and career development to ensure team growth and expertise.
• Statistical Strategy & Innovation: Drive statistical strategy across clinical development programs, incorporating optimal trial designs, simulation-based approaches, and AI/ML applications to enhance efficiency and decision-making. Guide clinical and regulatory strategies to optimize trial design and maximize the probability of success.
• Study Design & Execution: Provide expert statistical input into clinical study design, endpoint selection, analysis planning, and regulatory interactions. Explore innovative trial design options to identify the most effective clinical development strategy that aligns with business needs and optimizes decision-making. Ensure study designs are scientifically rigorous, operationally feasible, and aligned with regulatory expectations. Leverage AI-driven clinical trial automation to enhance study execution, optimize resource allocation, and improve trial efficiency.
• Regulatory & Cross-Functional Collaboration: Partner with Clinical, Data Science, Regulatory, and Business Development teams to support drug diligence, development and regulatory interactions, FDA briefing books, and submission-related activities. Represent Biostatistics in key regulatory meetings (e.g., FDA, EMA) to ensure statistical rigor in clinical development plans.
• Operational Excellence: Establish and refine statistical workflows, SOPs, and best practices to improve efficiency, quality control, and compliance with industry standards.
• Data-Driven Decision-Making: Champion data-driven approaches and quantitative decision-making frameworks, integrating scenario analyses and statistical trial simulations to optimize clinical trial execution and strategic development plans.
• External Engagement: Stay at the forefront of industry trends and regulatory expectations, representing Formation Bio in scientific discussions, conferences, and collaborations.
• Vendor & CRO Management: Oversee and manage statistical vendors, including consulting statisticians and CROs, ensuring high-quality statistical deliverables and compliance with GCP and regulatory standards.

About You

• Ph.D. in Biostatistics, Statistics, or a related field with 10+ years of experience in biostatistics within the pharmaceutical or biotech industry, statistical consulting firms, or CROs supporting clinical development.
• Proven experience leading biostatistics teams and strategies within clinical development.
• Deep expertise in statistical trial designs, adaptive designs, Bayesian methods, and simulation-based approaches for both early and late-stage development.
• Strong understanding of regulatory guidelines for drug development, including FDA and EMA requirements for statistical practice, regulatory submissions, and health authority interactions.
• Experience in quantitative decision-making frameworks to support internal Go/No-Go decisions. 
• Demonstrated track record of leading statistical contributions to progress assets from diligence, early development through regulatory submissions and approvals.
• Ability to collaborate cross-functionally with Clinical, Data Management, Programming, Data Science, Regulatory, and other teams.
• Strong problem-solving skills with the ability to balance scientific rigor with operational efficiency.
• Excellent communication skills, with the ability to convey complex statistical concepts into actionable insights for non-statisticians, senior management, and regulatory agencies.
• Proficiency in SAS, R (S-Plus), and statistical software for sample size calculations (e.g., East, PASS, NQuery). Expert R programming skills are a plus.
• Passion for innovation, AI-driven methodologies, and data-driven decision-making in clinical development.

Total Compensation Range: $311,000 - $385,000

About the Position

We're looking for a Senior Data Engineer to join the Scientific Data Intelligence (SDI) team at Formation Bio to help transform Real World Data (RWD)—spanning electronic health records, claims, and other longitudinal patient data sources—into structured, analytics-ready assets. In this role, you'll be partnering closely with our Data Science team not only to model and transform data, but also to actively analyze it: answering research questions, generating evidence, and supporting scientific decision-making across our drug portfolio.

This position sits at the intersection of healthcare data engineering, real-world evidence analysis, and generative AI. While a strong foundation in building reliable, scalable pipelines is essential, you'll be equally expected to roll up your sleeves and work directly with the data—constructing cohorts, running analyses, and translating findings into actionable insights for scientific and business stakeholders.

The ideal candidate is a hybrid of data engineer and applied scientist: someone who can build the infrastructure and then use it, with familiarity in RWD study design, GenAI fluency (e.g., LLM-based entity extraction, summarization, classification), and strong technical expertise with modern data tooling. You'll play a key role in shaping how real-world patient data becomes discoverable, structured, and impactful across the organization.

Responsibilities

• Model and transform raw EHR and claims data into clean, canonical, and analytics-ready datasets using SQL, Python, and clinical standards like OMOP.
• Build and manage scalable data pipelines using Dagster for orchestration, dbt for transformation, and Snowflake as the primary compute and storage engine.
• Conduct hands-on RWD analyses to answer scientific and strategic research questions—including disease epidemiology, treatment patterns, patient journey characterization, and comparative effectiveness.
• Partner with Data Scientists and clinical leads to design and execute observational studies, translating scientific questions into well-structured, reproducible analyses.
• Implement data validation, completeness, and observability frameworks to ensure real-world datasets are accurate, comprehensive, and trustworthy for downstream research and product use.
• Apply Generative AI techniques within transformation and analysis layers to accelerate data structuring and insight generation.
• Communicate findings clearly to both technical and non-technical stakeholders, including summaries for portfolio teams and leadership.

About You

• You have 5+ years of experience in data engineering, ideally with at least 2 years working in healthcare or life sciences, including direct exposure to EHR or claims datasets.
• You have experience with ontologies and biomedical schemas (e.g. UMLS, LOINC, ICD9/10, MeSH) and understand the modalities found within RWD — billing claims, lab results, visit notes.
• You're fluent in SQL and Python, and you've built and maintained production-grade pipelines that support analytics or scientific workflows.
• You have experience building longitudinal patient cohorts from EHR or claims data, including index date logic, washout periods, and follow-up window construction.
• You have a solid understanding of the causal inference frameworks such as potential outcomes and target trial emulation. 
• You have working familiarity with real-world evidence study design concepts—such as active comparator new user designs, time-to-event outcomes, confounder adjustment, and causal discovery algorithms—sufficient to partner effectively with Data Scientists on causal inference workflows.
• You value clarity, documentation, and structured thinking—especially when working with complex healthcare data.
• You have hands-on expertise with modern data infrastructure, such as Snowflake, dbt, and Dagster.
• You can balance upfront design with speed to execution, slowing down when it counts without getting stuck in the details.
• Bonus: You've worked in regulated or privacy-sensitive data environments and are familiar with governance models for PHI or sensitive data.
• Bonus: You have prior experience working with commercial RWD vendors (e.g. Truveta, Optum, Komodo, IQVIA) and understand the nuances of licensed claims and EHR datasets, including longitudinal patient journey construction and line-of-therapy sequencing.

Total Compensation Range: $204,500 - $267,000

CSQ127R318

As a Big Data Solutions Architect (Resident Solutions Architect) in our Professional Services team you will work with clients on short to medium term customer engagements on their big data challenges using the Databricks platform. You will provide data engineering, data science, and cloud technology projects which require integrating with client systems, training, and other technical tasks to help customers to get most value out of their data. RSAs are billable and know how to complete projects according to specification with excellent customer service. You will report to the regional Manager/Lead.

The impact you will have:

• You will work on a variety of impactful customer technical projects which may include designing and building reference architectures, creating how-to's and productionalizing customer use cases
• Work with engagement managers to scope variety of  professional services work with input from the customer
• Guide strategic customers as they implement transformational big data projects, 3rd party migrations, including end-to-end design, build and deployment of industry-leading big data and AI applications
• Consult on architecture and design; bootstrap or implement customer projects which leads to a customers' successful understanding, evaluation and adoption of Databricks.
• Provide an escalated level of support for customer operational issues.
• You will work with the Databricks technical team, Project Manager, Architect and Customer team to ensure the technical components of the engagement are delivered to meet customer's needs.
• Work with Engineering and Databricks Customer Support to provide product and implementation feedback and to guide rapid resolution for engagement specific product and support issues.

What we look for:

• 6+ years experience in data engineering, data platforms & analytics
• Comfortable writing code in either Python or Scala
• Working knowledge of two or more common Cloud ecosystems (AWS, Azure, GCP) with expertise in at least one
• Deep experience with distributed computing with Apache Spark™ and knowledge of Spark runtime internals
• Familiarity with CI/CD for production deployments
• Working knowledge of MLOps 
• Design and deployment of performant end-to-end data architectures
• Experience with technical project delivery - managing scope and timelines.
• Documentation and white-boarding skills.
• Experience working with clients and managing conflicts.
• Build skills in technical areas which support the deployment and integration of Databricks-based solutions to complete customer projects.
• Travel to customers 20% of the time
• Databricks Certification

Who We Are:

At Bandwidth, your music matters when you are part of the BAND.  We celebrate differences and encourage BANDmates to be their authentic selves.  #jointheband

What We Are Looking For:

A Sr. Data Scientist serves as a technical authority and strategic leader within the Data Science team, driving the highest-impact data science initiatives across Bandwidth. They own and lead complex, ambiguous end-to-end data science projects, from opportunity identification and problem framing through model deployment and business adoption, ensuring measurable impact on revenue, efficiency, and competitive differentiation. They act as a force multiplier by setting technical standards, shaping data science strategy, and elevating the capabilities of the broader team through mentorship, code review, and thought leadership. They also partner with senior executives, product leadership, and cross-functional teams to embed data-driven decision-making into Bandwidth's core business processes and long-term strategy.

What You'll Do:

• Drive end-to-end ownership of high-complexity, high-visibility data science projects, independently navigating ambiguity from problem definition through production deployment and business impact measurement.
• Architect and implement advanced machine learning systems, including supervised and unsupervised learning, deep learning, ensemble methods, and large-scale optimization, applying rigorous evaluation to ensure production-grade reliability and performance.
• Define and champion best practices for model development, validation, deployment, and monitoring; establish technical standards that elevate quality and consistency across the team.
• Translate ambiguous, strategic business challenges into well-scoped data science problems; lead discovery processes with senior stakeholders to align on objectives, constraints, and success criteria.
• Deliver executive-level data-driven narratives that communicate the strategic value of data science, influencing senior leadership and cross-functional decision-makers to drive resource allocation and organizational alignment.
• Serve as a technical lead and primary mentor for intermediate and junior data scientists, conducting code reviews, establishing growth plans, and fostering a high-performance team culture.
• Proactively identify emerging opportunities to apply new techniques, including cutting-edge research, novel architectures, and industry-leading tools to advance Bandwidth's competitive position.
• Partner with data engineering, software development, and platform teams to design scalable data and AI infrastructure that enables reliable, high-throughput machine learning workflows at enterprise scale.
• Oversee model performance, data quality, and system health in production environments; lead root-cause analysis and implement robust solutions for drift detection, retraining, and performance degradation.
• Lead the design and implementation of CI/CD pipelines for AI projects, enabling rapid iteration, reproducibility, and safe deployment practices.
• Represent the Data Science function in cross-departmental working groups, product planning sessions, and strategic initiatives requiring deep analytical expertise.

What You Need:

• Education:  
  • Bachelor's degree in Mathematics, Statistics, Computer Science; graduate degree in Data Science or other quantitative field is preferred.
• Experience: 
  • 7+ years of directly related data science experience, with a demonstrated record of independently delivering impactful, production-grade ML/AI solutions; or a graduate degree plus 5+ years of equivalent experience.
  • Prior experience in a technical lead or informal management capacity is strongly preferred.
• Skills:
  • Expert-level proficiency in Python, with deep knowledge of the data science and ML ecosystem including pandas, NumPy, scikit-learn, TensorFlow, PyTorch, and MLflow or equivalent MLOps tooling.
  • Advanced mastery of statistical inference, experimental design, and machine learning, including hypothesis testing, causal inference, regression, classification, clustering, deep learning architectures, and model evaluation at scale.
  • Expert knowledge of data structures, SQL, and distributed data processing frameworks (e.g., Spark, BigQuery, Snowflake); strong familiarity with REST APIs and cloud-based ML platforms (AWS, GCP, or Azure).
  • Demonstrated ability to independently define, scope, and deliver solutions to ambiguous, high-stakes business problems through data mining, analytics, statistical modeling, and predictive systems.
  • Exceptional communication and executive presence; proven ability to convey complex technical concepts and strategic insights to product leadership and non-technical audiences in a compelling, business-focused manner.
  • Strong leadership and organizational skills with a track record of mentoring teams, driving cross-functional alignment, and managing multiple high-priority initiatives in a fast-paced environment.
  • Proven ability to influence without formal authority, building consensus and driving adoption of ML/AI solutions across diverse stakeholders.

Bonus Points:

• Familiarity with big data technologies such as Kafka, Flink, Hadoop, Spark, or distributed computing frameworks for processing and analyzing large-scale datasets efficiently.
• Experience with MLOps tooling and production ML system design, including feature stores, model registries, and monitoring frameworks.
• Experience in telecommunications, SaaS, or communications technology industries.

The Whole Person Promise:

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
• All new hires receive four weeks of PTO.
• PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
• “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
• 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.