About the Opportunity

We are hiring a Senior Personalization Solution Architect with deep domain expertise in personalization and experimentation to join Contentful’s Professional Services team. This role is designed for a practitioner who has built, operated, and scaled personalization programs in production, and who also brings the hands-on technical skills required to implement those programs in modern, composable architectures.

This is not a generalist Solution Architect role with light exposure to personalization. Success in this role requires strong opinions and real-world experience across audience strategy, decisioning, experimentation, and measurement—paired with the ability to design and deliver high-quality technical implementations using Contentful Personalization.

You will work directly with customer engineering, product, and marketing teams to design and implement advanced personalization and experimentation solutions, while also serving as a customer-facing extension of Contentful’s Product and Engineering teams. Your work will help reduce implementation risk, accelerate time to value, and create tighter feedback loops into product development—specifically for complex personalization use cases.

What to expect? 

Personalization & Experimentation Domain Leadership 

• Own the end-to-end design of personalization and experimentation programs, including:
• audience and segmentation strategies grounded in behavioral, contextual, and first-party data
• experience decisioning models that balance relevance, performance, and governance
• experimentation frameworks (A/B, multivariate, holdouts) with clear hypotheses and success criteria
  
  
• Design personalization strategies that scale responsibly, including:
• guardrails to prevent over-personalization, bias, and degraded user experience
• approaches for global, multi-brand, or multi-region deployments
• tradeoffs between targeting precision, latency, and operational complexity
  
  
• Define measurement approaches that connect:
• user behavior → decisioning logic → exposure → business outcomes
  
  
• Act as a domain authority for personalization and experimentation in customer engagements, confidently guiding technical and non-technical stakeholders through best practices, limitations, and tradeoffs.

Technical Solution Architecture & Hands-On Delivery

• Architect and implement end-to-end personalization solutions using Contentful Personalization, including:
• user identification and profile stitching
• audience evaluation and decisioning
• personalized content and experience delivery
  experimentation and uplift measurement
  
  
• Lead hands-on implementation activities such as:
• building proof-of-concepts and reference implementations
• configuring personalization models and decision logic
• developing integration services and APIs
• supporting production deployments and performance optimization
  
  
• Integrate personalization solutions with enterprise platforms including:
• CDPs (Segment, Tealium, mParticle, etc.)
• CRMs (Salesforce, Dynamics)
• analytics platforms (GA4, Adobe Analytics, Snowplow)
• identity, consent, and privacy tooling
  
  
• Design personalization delivery patterns across modern rendering strategies:
• SSR, CSR, SSG, ISR
• edge and CDN-based personalization
• hybrid static + runtime personalization approaches
  
  
• Ensure solutions meet enterprise requirements for:
• performance and scalability
• reliability and fallback behavior
• security and privacy compliance

Technical Discovery & Customer Enablement

• Lead technical discovery sessions to assess customer readiness across:
• data quality, identity maturity, and event instrumentation
• architectural constraints (latency, caching, edge delivery)
• content model alignment and operational workflows
  
  
• Translate personalization requirements into detailed technical designs, including:
• integration patterns and API contracts
• data and event schemas
• deployment and observability considerations
  
  
• Enable customer teams through:
• implementation workshops and pair-programming
• architecture and code reviews
• developer documentation and operational runbooks

Cross-Functional Collaboration & Feedback Loops

• Partner closely with Contentful Product and Engineering teams to:
• surface implementation challenges and recurring customer pain points
• provide feedback that influences roadmap, developer experience, and documentation
• validate new personalization capabilities against real customer use cases
  
  
• Contribute to internal enablement by:
• mentoring Solution Architects and delivery team members
• developing reusable accelerators, patterns, and reference architectures
• supporting Sales and Solution Engineering with technical expertise in complex personalization opportunities

What you need to be successful?

Required: Personalization & Experimentation Domain Expertise

• Demonstrated, hands-on experience designing and operating personalization and experimentation programs in production, including:
• ownership of audience strategy and decisioning logic
• designing and running A/B or multivariate experiments beyond basic UI testing
• interpreting experiment results and translating them into iterative improvements
  
  
• Strong understanding of personalization challenges such as:
• identity resolution and anonymous vs known users
• data sparsity and cold-start scenarios
• experimentation validity, bias, and statistical tradeoffs
• privacy, consent, and regulatory constraints

Required: Technical & Architectural Skills

• Advanced proficiency with modern web technologies:
  • JavaScript / TypeScript
  • React with Next.js (preferred), or Vue/Nuxt, Angular
  • REST and GraphQL APIs
    
    
• Deep understanding of web rendering and delivery patterns:
  • SSR, CSR, SSG, ISR
  • caching strategies and personalization at scale
• Strong experience integrating SaaS platforms and enterprise systems via APIs
• Experience designing or implementing cloud-native architectures (AWS, Azure, or GCP), including:
  • serverless or microservices-based systems
  • event-driven or streaming architectures

Professional Services & Collaboration Skills

• Experience delivering customer-facing technical engagements in a consulting or professional services context
• Comfortable leading technical deep dives with engineering teams and explaining experimentation concepts to non-technical stakeholders
• Strong written communication skills, especially technical documentation

Nice to Have

• Experience with CDPs, tag management systems, and event pipelines
• Familiarity with ML-driven personalization approaches (e.g., propensity models, recommenders), even if models are externally managed
• Experience working in composable DXP ecosystems (CMS, personalization, experimentation, commerce)

What Success Looks Like

• Customers successfully deploy production-grade personalization and experimentation programs using Contentful Personalization.
• Personalization solutions you design are:
• measurable and outcome-driven
• performant at enterprise scale
• governed and extensible over time
• Customer engineering teams trust your guidance because you bring deep personalization domain expertise backed by hands-on implementation experience.
• Product and Engineering teams benefit from clear, actionable feedback rooted in real customer implementations.
• Contentful is consistently seen as a credible personalization partner, not just a technology vendor.

What's in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Comprehensive healthcare package covering 100% of monthly health premiums for employees  and 85% of costs for your dependents. 
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
• We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, compassion days for loss,  education days, and volunteer days
• Company paid parental leave to care for and focus on your growing family 
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

This role will need to be conducted in a state in which we are currently registered to do business. In addition, this position is not eligible for visa sponsorship. Applicants must be authorized to work without the need for visa sponsorship by the start date of employment.

This position is eligible for equity awards in accordance with the terms of Contentful’s equity plans.

MaintainX est la plateforme la plus utilisée au monde en matière de gestion des actifs et d'intelligence du travail pour les environnements industriels et de première ligne, avec plus de 13 000 clients dont Duracell, Shell, Cintas et Brenntag. Nous avons levé 150 millions de dollars lors de notre série D, menée par Bessemer Venture Partners et Bain Capital Ventures, portant notre financement total à 254 millions de dollars, et évaluant l’entreprise à 2,5 milliards de dollars. Nous figurons également au prestigieux classement Forbes Cloud 100 2025, qui répertorie les 100 meilleures entreprises infonuagiques privées à l'échelle mondiale.

Le Développeur Senior d'Intégration joue un rôle essentiel dans notre équipe post-vente en collaborant étroitement avec les Consultants en Intégration pour concevoir, développer, diriger et mettre en œuvre des solutions d'intégration personnalisées répondant aux besoins d'intégration de nos clients. Ce poste nécessite une compréhension approfondie des technologies d'intégration (solutions iPaaS), des logiciels ERP et de fabrication, un excellent esprit d'équipe et une expertise technique pour assurer la réussite des projets d'intégration.

Ce que vous ferez :

• Travailler en partenariat avec les Consultants en Intégration pour comprendre les exigences d'intégration des clients et leurs processus métier.
• Concevoir, développer et mettre en œuvre collaborativement des solutions d'intégration alignées sur les objectifs des clients.
• Fournir des conseils et un soutien technique aux Consultants en Intégration, Développeurs d'Intégration et aux clients.
• Appliquer vos compétences techniques pour fournir des conseils d'intégration experts sur la meilleure utilisation de nos API REST ouvertes.
• Concevoir et développer des solutions d'intégration personnalisées pour des plateformes tierces complexes, en utilisant une combinaison de techniques d'intégration.
• Travailler avec l'équipe d'ingénierie et de produit de MaintainX pour aider à prioriser les exigences d'intégration des clients et créer des points de terminaison API pertinents.
• Assurer la fiabilité, la sécurité et les performances des solutions d'intégration grâce à des tests rigoureux et à l'assurance qualité.
• Guider les clients et leurs équipes informatiques à travers les intégrations logicielles sur site et basées sur le cloud.
• Créer et maintenir une documentation technique détaillée, y compris les spécifications techniques, la documentation du code et les rapports d'avancement.
• Communiquer le statut des projets et les détails techniques aux équipes internes et aux clients.
• Aider à déboguer et à résoudre les problèmes techniques qui peuvent survenir pendant le processus d'intégration.
• Fournir un soutien technique continu aux clients, en s'assurant que leurs projets d'intégration se déroulent sans heurts.
• Travailler en étroite coordination avec les équipes transversales, y compris les Consultants en Intégration, la gestion de projet et les autres parties prenantes pertinentes, pour assurer une livraison fluide des projets.
• Participer à la planification des projets, à la définition de la portée et à la gestion des délais.

À propos de vous :

• Plus de 4 ans d'expérience en développement logiciel, y compris, mais sans s'y limiter, des rôles antérieurs en architecture de solutions, ingénierie logicielle ou développement logiciel.
• Diplôme de baccalauréat en informatique, systèmes d'information de gestion, ingénierie ou domaine connexe.
• Capacité à comprendre comment organiser et consolider les données des clients dans divers formats et à partir de diverses applications sources.
• Maîtrise des langages de programmation (JavaScript), des API, des plateformes middleware et de la transformation des données.
• Connaissance des composants de la pile technologique : JavaScript / TypeScript / NodeJS / React / ReactNative / GraphQL et MySQL.
• Solide connaissance et expérience avec les plateformes ERP telles que SAP, Oracle, Microsoft, JD Edwards, Sage et d'autres plateformes tierces.
• Expérience avérée avec les outils d'intégration tels que Workato, Boomi, Tray.io et/ou Zapier.
• Solide expérience en développement et gestion d'API.
• Expérience du support des intégrations avec des systèmes sur site et basés sur le cloud.
• Connaissance de l'architecture réseau et des principes de sécurité.
• Capacité à traduire les exigences métier en solutions techniques.
• Orientation vers les détails et les processus, avec la capacité de gérer des projets impliquant des parties prenantes externes et internes.
• Solides compétences en résolution de problèmes et en débogage.
• Esprit critique et suffisamment débrouillard pour trouver des solutions rapidement pour les clients.
• Excellentes compétences en communication écrite et verbale.
• Capacité à s'adapter aux exigences de projet évolutives et à travailler efficacement en équipe.
• Expérience démontrée dans un environnement à rythme rapide.

Atouts supplémentaires :

• Expérience dans l'industrie manufacturière.
• Connaissance des capteurs IoT, des historiens, des SCADA, des PLC et des technologies de l'industrie 4.0.

Ce que nous offrons :

• Salaire compétitif et opportunités de participation au capital.
• Couverture santé, dentaire et vision.
• Programme d'inscription au 401(k) / RRSP.
• Politique de congés illimités.
• Une culture de travail où :
  • Vous travaillerez aux côtés de personnes à travers le monde qui reflètent les valeurs de MaintainX : Intelligent, Humble, Optimiste.
  • Nous croyons en la méritocratie, où les idées et les efforts sont publiquement célébrés.

À propos de nous :

Notre mission est de faciliter la vie des travailleurs de première ligne dans le monde entier en créant des logiciels qui répondent à leurs besoins et à leurs réalités. Notre produit change véritablement la vie des 80 % de la main-d'œuvre qui ne travaille pas derrière un bureau et a besoin de logiciels de niveau entreprise à portée de main.

MaintainX s'engage à créer un environnement diversifié. Tous les candidats qualifiés recevront une considération pour l'emploi sans égard à la race, la couleur, la religion, le genre, l'identité ou l'expression de genre, l'orientation sexuelle, l'origine nationale, la génétique, le handicap, l'âge ou le statut de vétéran.

The Role

Akoya is seeking a Principal Software Engineer (Frontend) to lead the next generation of our user experiences and frontend architecture. This role is ideal for an experienced engineer who brings a high bar for design quality, a deep mastery of modern JavaScript and React, and the ability to drive technical strategy across complex products. You combine impeccable attention to detail with strong communication skills and a passion for building elegant, scalable, and intuitive user interfaces that directly empower our customers.

As a Principal Engineer, you will:

• Lead the design and implementation of Akoya’s core frontend architecture, setting standards for code quality, performance, accessibility, and maintainability.
• Drive the evolution and modernization of existing frontend systems, ensuring legacy components remain reliable while guiding their transition toward more scalable, performant, and maintainable patterns.
• Write clean, well-structured, and well-documented code in React, TypeScript/JavaScript, and modern frontend tooling.
• Partner closely with product managers, designers, and backend teams to define requirements, shape features, and deliver polished, high-quality user experiences.
• Debug and resolve complex production issues across the frontend stack, delivering reliable and resilient interfaces.
• Elevate the engineering organization via mentorship, architectural guidance, and code review, enabling teams to deliver at a high level.
• Champion frontend best practices—including performance optimization, component system design, and UX consistency—across the organization.

Qualifications

Not all applicants will have skills that match a job description exactly. Akoya values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or has not followed a traditional path, do not let that stop you from considering Akoya. We are always looking for people who will bring something new to the table!

Required Experience/skills

• 10+ years of professional frontend engineering experience, building and maintaining production web applications at scale.
• Expert-level proficiency in React and modern JavaScript/TypeScript, including state management patterns, hooks, component architecture, and performance tuning.
• Demonstrated experience designing large-scale, modular frontend systems (design systems, component libraries, multi-app architectures, microfrontends, etc.).
• Strong understanding of HTML5, CSS3, responsive design, accessibility standards (WCAG), and web performance best practices.
• Proven ability to lead technical projects autonomously, drive architectural decisions, and communicate complex concepts clearly.
• A strong sense of customer empathy and a track record of delivering intuitive, high-quality user experiences.
• Experience collaborating deeply with product, design, and backend teams to define and deliver cross-functional initiatives.

Preferred Experience/skills

• Experience with frontend build and performance tooling (Webpack, Vite, Babel).
• Background working with design systems or UI component libraries (e.g., Material UI), and partnering with design teams on UX strategy.
• Experience with testing frameworks (Jest, Testing Library, Cypress, Playwright).
• Familiarity with cloud-based environments, CI/CD pipelines, and production observability tools.
• Understanding of backend API design and integration patterns (REST, GraphQL).
• Experience operating within AWS or similar cloud environments.
• Experience with state management in React, such as React Context, custom hooks, or Redux/Redux Toolkit.

Akoya is an equal-opportunity employer.

This remote position is only available to individuals living in the greater Boston, MA, New York City, NY and Raleigh, NC areas. Candidates who do not live within these areas will not be considered for this role.