So, what’s the role all about?

As a Specialist Automation Engineer. You will be part of a cross-functional Scrum team that develops and supports specific components of our end product. You will be working hand in hand with the other R&D people. You will be involved in new feature development; provide input to POs and developers on the correct behavior of the system. You own the quality of the product, taking full responsibility for all functional – but also non-functional – aspects, like performance, stability, security, and maintainability. Serve as the quality leader for the group and is accountable for the product quality. Drive the team for continues improvement and innovate with quality assurance practices.

How will you make an impact?

Drive an AI-first quality mindset, leveraging automation and data insights to improve testing, defect detection, and overall product quality

Design and execute AI-assisted test strategies (manual, automation, unit, integration, E2E, exploratory) for web and backend to ensure strong coverage

Own end-to-end quality of modules and releases, ensuring standards, reliability, and customer expectations are met

Identify defects early, proactively diagnose issues, and continuously improve test coverage and risk mitigation

Lead test automation efforts and define QA strategy, deliverables, and ownership across the team

Contribute to Discovery and Epic reviews, partner with stakeholders to identify risks, shape requirements, and ensure environment readiness and stability

Have you got what it takes?

B.E./B.Tech in Computer Science, Industrial, or Electronics Engineering

8–11 years of experience as an Automation QA Engineer

Strong experience in test planning and execution for scalable applications

Hands-on with Playwright (TypeScript/JavaScript); knowledge of Java/JavaScript is a plus

Experience with AI-driven testing approaches and test management tools (TestLink, Xray)

Good understanding of Agile (Scrum/Kanban) methodologies

Experience with API testing (Postman), SQL, and microservices architecture

Familiarity with virtual environments, Windows, and shell operations

Hands-on in functional and non-functional testing with a strong quality mindset

You will have an advantage if you also have:

Experience in web & backend testing

Knowledge of HTTP and cloud (AWS preferred)

Exposure to Telecom/UC systems

Experience in risk-based testing & CI/CD

ISTQB/ISEB/TMap certification is a plus

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10799

Reporting into:  Tech Manager
Role Type: Individual Contributor

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you

So, what’s the role all about?

Our company is seeking a highly skilled Senior Specialist Software Engineer with expertise in writing software with real time constraints to join our software development team. As a Senior Software Engineer, you will be responsible for designing, developing and maintaining software applications that meet business needs and specifications.

How will you make an impact?

• Empower team members to make technical decisions, instil sense of ownership and self-organize.
• Hands-on with coding, practiced in Claude Code, Git Hub copilot, must have latest AI skills such as vibe coding, agentic AI, creating agents.
• Work closely with team members and provide technical guidance where required.
• Provide worldwide support to our customers, handle incident bridges & customer escalations
• Prioritize, assign and manage department activities and projects in accordance with the R&D departments goals and objectives.
• Adjust hours of work, priorities and staff assignments to ensure efficient operation based on workload.
• Play major role in envisioning and execution of next gen plans (e.g. architecture) to achieve longer term strategic objectives of the organization.
• Identify and address roadblocks that hinder team productivity, including organizational obstacles, resource constraints, and dependencies. 
• Collaborate with other departments to remove impediments that require cross-functional support. 
• Actively guide and mentor the team to develop features to meet functional, documentation and quality while obviating roadblocks.
• Review technical designs and architecture to ensure quality, scalability, and maintainability. 
• Monitor code quality and identify areas for improvement through code reviews. 
• Collaborate with technical leads to resolve complex technical challenges and make informed technology decisions
• Drive and impact all current processes related to software development and improvements across the org as necessary.
• Promote knowledge sharing and cross-training among team members to enhance overall team capabilities. 

Have you got what it takes?

• Bachelor/Master of Engineering Degree in Computer Science, Electronic Engineering or equivalent from reputed institute
• 14+ years of experience in Software development.
• Proven track record of managing the development of enterprise-grade software products that can perform, scale, and integrate into a broad enterprise ecosystem.
• Experience developing and supporting multi-tenant cloud-native software delivered as-a-Service (SaaS).
• Expert in usage of Claude Code, GitHub Copilot, vibe coding, agentic AI for development, test generation,
• Expert in VoIP, telecom, Media handling & media anchoring with protocols such as SIP, SDP, RTP, RTCP, firewall traversal, NAT and in depth knowledge TCP/IP. Must knowledge working with multi-threaded systems and practiced in designs & patters required for concurrency.
• Have knowledge of Inbound, Outbound and most aspects of CCaaS.
• Good exposure to Service Oriented Architecture and associated design patterns for development, deployment, and maintenance.
• Familiar with DevOps processes and tools employed in SaaS architectures to support CI/CD and monitoring.
• Familiar with Quality targets and SLAs for SaaS applications.
• Experience of product development using C++, C# technologies and frameworks like .Net, Orleans
• Expert with public cloud infrastructures and technologies such as Amazon Web Services (AWS).
• Expert with Kubernetes infrastructure with knowledge of EKS, ECS, pods, kubectl, pod affinity, pod networking, helm charts
• Experience working abroad or with global teams is preferred.
• Demonstrated ability to deftly influence others, especially in sensitive or complex situations.
• Deep experience with agile software development techniques and pitfalls.
• Excellent communication skills, problem-solving and decision-making skills.
  
  

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr.

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID:  10727
Reporting into: Tech Manager, Engineering, CX
Role Type: Individual Contributor

The Role

We are currently seeking a Security Operations Analyst to join our Information & Risk Team! The SecOps Analyst will have the opportunity to help take Addepar’s Security and Risk Program to the next level, through insights based on our current state. In this role, this person will work as part of the Security Operations function to investigate security alerts, develop new monitoring strategies, and work with the wider business as part of our Vulnerability Management program. The candidate will also work to document and analyse existing critical operational processes, owners and controls, and help find opportunities to optimise those controls, increase security and reduce risk. The successful candidate will bring a strong process approach, with a preference for simple, achievable and repeatable solutions.    

Applicants must have legal authorization to work in the country where this role is based on the first day of employment. Visa sponsorship is not available for this position.

What You’ll Do

• Triage and respond to security alerts generated by our monitoring toolset, ensuring thorough investigation.
• Research and develop new monitoring strategies and build out analytics to improve our detection capabilities.
• Update or create new documentation for security tools, processes, playbooks, and procedures.
• Assist other areas of the business in effectively prioritizing and remediating vulnerabilities.
• Work closely with partners across Addepar teams, such as R&D, to evaluate critical processes, including the identification of key control points and owners.
• In partnership with Security and Risk Leadership, identify, document and track opportunities for process and control improvement.

Who You Are

• You have 4+ years of experience in Security Operations with a proven track record of investigating a variety of security alerts.
• You hold a Bachelor’s degree in Computer Science, Cyber Security, or a related field.
• Curious about information security with a desire to be a part of a fast-paced and supportive team who can help you learn on the job.
• Enjoys problem solving and finding simple solutions that bring multiple business benefits
• Strong communication skills and people skills - enjoys working with new people in different teams across the business but can also work independently
• Strong organisational skills and attention to detail
• Experience documenting simple and clear processes, runbooks, and process flows

Required Technical Skills:

• Proven experience with Sumo Logic, Splunk, or similar platforms (writing complex queries is a must).
• Direct experience performing security investigations
• Hands-on experience with Amazon Web Services (AWS) or similar cloud platform and strong understanding of implementing security best practices in the cloud. 
• Experience with Okta and Google Workspace environments will be highly desired.
• Experience with Infrastructure as Code tools such as Terraform.
  
  

  • Important Note: This role requires working from our Pune office 3 days a week (hybrid work model)

   

Position Summary:

We are seeking a Solution Architect – (AI Infrastructure & Hybrid Cloud) to lead the strategic design, architecture, and deployment of large-scale, enterprise-grade Red Hat OpenShift and Kubernetes environments. As a technical authority at the L4 level, you will be responsible for defining the blueprint of our cloud-native infrastructure, ensuring it is secure, scalable, and highly automated.
The ideal candidate acts as the bridge between traditional infrastructure and modern DevOps, serving as the lead design authority for global clients. You will collaborate with Network and Firewall Architects to build a unified fabric where containerized workloads, legacy data centers, and hybrid cloud environments coexist seamlessly through advanced automation and Infrastructure-as-Code (IaC).

Key Responsibilities:

• Architect and Design Enterprise OpenShift Solutions: Lead the high-level design (HLD) and low-level design (LLD) for multi-tenant Red Hat OpenShift and Kubernetes clusters across on-prem and hybrid cloud environments.
• Define the technology stack, standards, and blueprints for deploying AI solutions across global, multi-region public clouds (AWS/Azure/GCP) and diverse on-premise hardware.
• Oversee the successful end-to-end rollout of critical services including AI SOC, OpenShift AI, and AI-based Cybersecurity Log Optimization.
• Drive Network DevOps Strategy: Define and standardize the automation roadmap using Ansible, Terraform, and Python to achieve "Zero-Touch" infrastructure provisioning and configuration.
• Lead Customer & Stakeholder Engagement: Act as the primary technical consultant for global clients, leading design workshops, architecture validation, and executive-level technical reviews.
• Integrate Advanced AI apps, Networking & Security: Collaborate with Pre-sales, AI application developers & Engineers, Firewall Architects to design secure AI agents & use cases, container networking (CNI) models, implementing Zero-Trust security, service mesh (Istio), and micro-segmentation within OpenShift environment.
• Optimize Hybrid Infrastructure: Oversee the seamless integration of OpenShift with physical networking (Cisco ACI, VXLAN) and virtualized platforms (RHEL-V, VMware ESXi).
• GPU & Hardware Orchestration: Design and manage hardware acceleration using the NVIDIA GPU Operator and Node Feature Discovery (NFD). Implement Multi-Instance GPU (MIG) and time-slicing to optimize resource utilization across multi-tenant clusters.
• Establish CI/CD Governance: Architect robust CI/CD pipelines (Jenkins, GitLab CI, GitHub Actions) for infrastructure and application delivery, ensuring compliance and security are baked into the workflow.
• Lead Observability & Reliability: Design comprehensive monitoring and logging architectures using Prometheus, Grafana, and ELK stack to ensure 99.99% availability of cluster services.
• Mentorship & Technical Leadership: Guide and mentor L2/L3 engineers, providing expert-level escalation support and establishing best practices for the DevOps and Network teams.
• Innovation & R&D: Evaluate and introduce emerging technologies such as Advanced Cluster Management (ACM), Advanced Cluster Security (ACS), and Cloud-Native Networking (OVN-Kubernetes).

Basic Qualifications:

• Bachelor’s or master’s degree in computer science, Engineering, or a related field
• 10+ years of progressive experience in systems architecture, infrastructure engineering, or network DevOps.
• Expert/Architect-level proficiency in OpenShift (RHOS), and Kubernetes architecture in large-scale production environments.
• Experience architecting hybrid-cloud OpenShift solutions involving AWS (ROSA), Azure (ARO), or Google Cloud.
• Proven track record in Automation & IaC: Mastery of Ansible, Terraform, and Git-based workflows to manage complex infrastructures.
• Deep understanding of Linux (RHEL) Internals: Mastery of kernel networking, storage drivers (CSI), and container runtimes (CRI-O).
• Strong Network Background: In-depth knowledge of BGP, VXLAN, and EVPN as they apply to connecting containerized workloads to physical data center fabrics.
• Experience in "Architecture as Code": Ability to develop and maintain compliance artifacts, design validation reports, and automated documentation.
• Excellent Leadership Skills: Demonstrated ability to manage high-stakes customer relationships and lead cross-functional technical teams

Preferred Qualifications:

• Certifications: Red Hat Certified Architect (RHCA), Red Hat Certified Specialist in OpenShift (Administration/Development), or CKA/CKS (Certified Kubernetes Administrator/Security), AWS/GCP Certified DevOps Engineer, AWS Certified SysOps Administrator, HashiCorp Certified: Terraform Associate
• Red Hat Certified OpenShift Administrator, AWS Certified AI Practitioner, Certified Information Systems Security Professional (CISSP), Certified Cloud Security Professional (CCSP)
• Security Focus: Exposure to DevSecOps tools (e.g., Quay, StackRox) and zero-trust framework implementation
• Legacy Integration: Familiarity with Cisco ACI, Arista CloudVision, or Juniper Apstra for end-to-end automation integration
• Red Hat OpenShift AI (ROAI) expertise will be preferred
• Familiarity with LLM deployment requirements and vector database infrastructure
• Background in Cybersecurity infrastructure (SIEM, SOAR, SOC & VAPT platforms)
• Experience with MLOps infrastructure (Kubeflow, MLflow) and high-speed telemetry pipelines

So, what’s the role all about? 

We’re seeking a skilled Professional Services Engineer to deliver tailored technical solutions, successful deployment, configuration, and integration of our software solutions for clients. You’ll work closely with customers and internal teams to translate business needs into scalable, data-driven solutions. 

This role requires hands-on experience of Advanced Call Flow configurations, Digital Channel and basic knowledge Bot configurations.  You’ll support data integration, automate processes, and help clients get the most value from our platform. 

 How will you make an impact?   

• Collaborate with clients and internal account teams to gather requirements, understand business needs, and deliver tailored reporting solutions. 

• Install, configure, and customize the company’s software products in client environments  

• Work closely with cross-functional teams (QA, Development, Product) to stay aligned on feature changes and data impacts. 

• Train customers and internal stakeholders on product features and best practices 

• Document solutions, timelines, deliverables, and technical details to ensure clarity and continuity across projects. 

• Present project updates, outcomes, and recommendations to internal stakeholders and client leadership. 

• Manage multiple client projects in a fast-paced environment while ensuring timely and high-quality delivery. 

• Contribute to continuous process improvement and knowledge-sharing across the Professional Services team. 

Have you got what it takes?  

• 2+ years of experience in professional services, technical consulting, or enterprise software implementation. 

• Knowledge of CCaaS, IVR configuration, and an understanding of multi-channel communication such as SMS, chat, etc. 

• Proficiency in SQL, with the ability to write optimized queries  

• Hands-on experience with relational databases such as MySQL and Oracle. 

• Strong analytical and problem-solving skills with attention to detail. 

• Excellent communication skills with a customer-focused approach. 

• Ability to manage multiple client projects while maintaining high quality and responsiveness. 

Enjoy NICE-FLEX!  

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

 What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! 

About NICE 

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. 

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. 

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.  

Requisition ID:  10724
Reporting into:  Tech Manager , Professional Services
Role Type:  Individual Contributor

So, what’s the role all about?

As a Database Reliability Engineer (DBRE), with 8-12 years of experience you will be responsible for designing, developing, and maintaining robust automation and reliability solutions that support the stability and performance of our data platforms within our Azure SaaS environment. You will work closely with Platform Engineering, SRE, Cloud Operations, and R&D teams to implement tools and frameworks that ensure seamless scaling, proactive monitoring, and self-healing of data services.

Your mission is to bridge the gap between database engineering and site reliability, ensuring our cloud-native offerings are resilient, secure, and capable of efficient development on a scale.

How will you make an impact? 

• Own availability, reliability, scalability, and performance of production and non‑production database platforms.
• Design, operate, and optimize DynamoDB, AWS RDS (PostgreSQL), Aurora, and Amazon OpenSearch environments.
• Implement and automate backup, restore, high availability, and disaster recovery strategies.
• Lead investigation and resolution of database‑related incidents and contribute to post‑incident reviews.
• Partner with Platform Engineering and SRE to define standards and best practices for database lifecycle management.
• Enable secure and scalable self‑service data platform workflows for application teams.
• Perform performance tuning, capacity planning, and query optimization.
• Build and maintain observability for data platforms using metrics, logs, and alerting.
• Automate provisioning and operations using Infrastructure as Code tools.
• Ensure compliance with security, regulatory, and data governance requirements.

Have you got what it takes?

• AWS (RDS, Aurora, IAM, Networking, Monitoring)
• PostgreSQL
• Amazon OpenSearch
• Time‑series databases 
• Kubernetes (EKS)
• Terraform / OpenTofu
• Prometheus, Grafana, OpenTelemetry
• CI/CD and GitOps pipelines

You will have an advantage if you also have:

• Knowledge of OpenSearch or similar search technologies.
• Background in time‑series data platforms.
• Experience working in regulated or compliance‑driven environments.
• Kubernetes‑native database operation experience.
• CI/CD skills
• AWS experience

What’s in it for you?

At NiCE Actimize, you will work on mission‑critical platforms that protect the global financial system. You will be part of a strong Platform Engineering organization focused on automation, reliability, and developer experience, with opportunities to grow technically and professionally while making real‑world impact.

 Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10679
Reporting into: Senior Director of Engineering
Role Type: Individual Contributor

So, what’s the role all about?

As a Specialists Project Manager, you will be a trusted advisor to NiCE Actimize customers, responsible for leading complex enterprise implementations and post‑implementation engagements. You will own strategic client relationships, ensure alignment between customer priorities and NiCE business objectives, and act as the primary interface between customers and NiCE delivery, product, and support organizations. Your goal is to drive service excellence and ensure customers achieve maximum value from NiCE solutions.

How will you make an impact?  

• Lead end‑to‑end project delivery across the full lifecycle including initiation, data acquisition, configuration, data validation, UAT, tuning, and deployment.
• Plan, create, and manage detailed project plans, including schedules, budgets, risks, dependencies, and resource allocation.
• Coordinate multiple concurrent projects across cross‑functional internal teams and customer stakeholders.
• Build and maintain strong relationships with client business users, management, and executive sponsors.
• Prepare and deliver clear project status reports and executive presentations to communicate progress, risks, and issues.
• Advocate customer requirements internally, collaborating closely with Product Management, R&D, and Support teams.
• Ensure alignment with NiCE Actimize delivery methodologies, including Essentials / XSE operating models.
• Proactively identify risks, manage escalations, and plan contingencies to ensure successful implementations.
• Ensure compliance with NiCE Code of Ethics, delivery standards, and best practices.
• Travel to customer sites when required to support critical milestones and stakeholder engagement.

Have you got what it takes? 

• Overall Experience Range - 8-12 years
• At least 5 to 10 yrs exp. in actual IT / SW project management
• PMP / Prince 2 certification is the MUST
• Client facing skill is the MUST
• BFS domain experience is the MUST
• Risk and compliance would be preferred
• Communication and writing skills should be excellent
• Product Implementation in waterfall methodology would be an added advantage
• Flexible for General (8.00AM to 5.00PM) and second (12.30PM to 9.30PM) shifts

You will have an advantage if you also have:

• Experience managing multiple large programs across diverse technology and operations teams.
• Techno‑functional background, particularly in risk, compliance, AML, or financial crime domains.
• Flexibility to work second shift or extended hours when required.

What’s in it for you?

Join an ever‑growing, market‑disrupting global company where teams—comprised of the best of the best—work in a fast‑paced, collaborative, and innovative environment. As the market leader, every day at NiCE is a chance to learn, grow, and make an impact, with endless opportunities across roles, domains, and geographies.

 Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10677
Reporting into: Project / Program Management Leadership
Role Type: Individual Contributor

About the Role

Specialist Engineer, Advanced Technical Support, Public Cloud is expected to bring a high level of technical knowledge of both 3rd party products and Veeam products with a focus in the Veeam Backup for AWS, Veeam Backup for Microsoft Azure, and Veeam Backup for Google Cloud, Veeam Data Cloud for Microsoft Azure offerings, communicate effectively, collaborate efficiently with other team members to improve team knowledge and maintain a high level of customer satisfaction, as well as provide technically complex client support for Veeam’s products via the telephone and email.

What You’ll Do

• Provide in depth/expert technical support and troubleshooting for Veeam Software’s clients via telephone, email, and web conferencing
• Handle Support cases escalated from the Technical Support tier and from less experienced ATS tier colleagues, and requiring a deeper expertise level to address respective issues
• Analyze, diagnose, and provide solutions and/or workarounds to the protected 3rd party software, operating systems, networks and applications in relation to Veeam software product problems/questions.
• Monitor the cases for SLA/OLA compliance
• Update and work assigned cases in a timely manner;
• Document of all customer interactions accurately and within SLA in the CRM tool;
• Be available for call transfers for existing and new cases that are generated.
• Maintain strong customer rapport and excellent, timely communication.
• Communicate effectively with QA, R&D, PM and other related departments in cross-tasks and projects.
• Contribute to the internal Knowledge Base in respective technical segment
• Routinely train and mentor less experienced engineers.
• Perform other Knowledge Sharing activities (participate in various department-wide pilot projects, conduct trainings or study halls, or internal team workshops, etc.)
• Operate in an environment with frequent changes, as well as stressful situations.
• Proactively staying up to date with all the latest technologies concerning Veeam’s products and the underlying technologies.
• Collaborate with other software vendors on cases from mutual customers (TSANet) whenever requested to
• Perform other duties as assigned

What You’ll Bring

• Certifications in Amazon Web Services, Microsoft Azure, Google Cloud are highly desired (ideally Architect level);
• Strong understanding of Amazon Web Services, Microsoft Azure, Google Cloud and other Public Cloud solutions (Virtual Machines and Object Storage) and native backup tools;
• Strong knowledge of TCP/IP (OS, firewalls configuration) and networking configuration/troubleshooting (NAT, ports, DHCP, DNS, Wireshark);
• Basic knowledge of the Linux-based OS (administrator level);
• Basic knowledge of Windows OS, PowerShell and CMD CLI;
• Basic knowledge of virtualization technologies (VMware vSphere).
• 3-5 years of technical troubleshooting experience in a role where analytical troubleshooting and problem resolution skills were required
• Proven track record of high customer satisfaction ratings in customer or technical service role
• Creativity and perseverance for solving technical problems and the ability to perform deep log analysis of proprietary software logging and/or external application performance analysis

What You’ll Get 

• 18 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Private medical coverage for you and up to four dependents
• Life, accident, and disability insurance with enhanced coverage
• Annual flexible wellbeing allowance for physical and mental wellness
• Free confidential counselling and coaching via Employee Assistance Program (EAP), including legal and financial advice
• Meal, fuel, and transportation benefits based on work arrangement
• Daycare reimbursement and safe cab facility for eligible employees
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

#LI-SK1

So, what’s the role all about?

As a Product Owner within Employee Engagement Manager (EEM), you will help define requirements for an intelligent intraday management tool focused on innovation, automation, and empowerment. EEM Product Owners work with both Product Managers and R&D to define product requirements which will evolve the workforce management space. You will serve as the Product Manager’s representative in all scrum-related activities for sprint and release planning to help drive execution according to the roadmap. Where needed, you will represent the Product team in critical stakeholder communication with R&D leadership, technical account managers, support, and during other critical activities in support of the Product team’s needs. You will report directly to the Manager of Product Management and are expected to interact with experts in the WFM domain.

How will you make an impact?

Define functional requirements for new EEM product features

Support the detailed definition of the product roadmap aligned to the Product Manager’s vision

Create and own the prioritized backlog. Work with architects, R&D, and UX to understand the design and prepare for sprint and release plans

Provide appropriate conditions regarding usage behavior and key pain-points experienced by specified WFM personas. Review, give feedback, and approve product deliveries according to acceptance criteria within area of responsibility

Assist customer support, training, and implementation teams with product issues

Enable the creation of technical documentation including feature documentation, micro-learning videos, and release guide preparation

Support Product Managers and serve as a trusted collaborator in considering feature innovations and critical decision-making

Have you got what it takes?

B.E./B.Tech in Computer Science, Industrial/Electronic Engineering.

2-5 years of experience in IT

Ability to work in a highly autonomous environment with little oversight required to multitask and prioritize work

Proven experience on partnering with engineers for delivery of enterprise-class software

Background in Agile Development Methodologies, user stories, acceptance criteria, and product specification definition

Familiarity with cloud-based applications and AWS infrastructure

Track record of effectively using influence, negotiation, and relationship-building to drive plan execution

Ability to work later hours when necessary. Strong communication skills and ability to interact with globally situated stakeholders

Fast learner with ability to quickly grasp new technical concepts. Ability to work across boundaries in a matrix organization

Strong analytical and problem-solving skills. Ability to manage expectations with customers and internal stakeholders

You will have an advantage if you also have:

Experience with contact centers or workforce management practices

Familiarity with scheduling employees

Previous experience as a Business Analyst/Product owner for enterprise-class software

Strong mathematical background. Knowledge of both web and mobile applications

Understanding of user experience. Experience with agent experience for WFM, specifically around time-off topics. Familiarity with Pragmatic Marketing framework

Knowledge of JIRA and Confluence. Inquisitive mindset/ ability to innovate

Experience with building AI products and features

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10797

Reporting into:  Tech Manager
Role Type: Individual Contributor

The Role:

We are currently seeking an Architect to join our OneStream practice in Bangalore, Jaipur, or Pune. In this role, you will lead the design and delivery of OneStream solutions, build strong client relationships, and provide strategic oversight to project teams.

In this role, the ideal candidate will be able to:

• Collaborate with clients to integrate OneStream Software into their FP&A processes, offering guidance on best practices.
• Manage client expectations and ensure accountability throughout the project lifecycle.
• Identify and pursue new opportunities within existing client accounts.
• Review and refine functional and technical project deliverables.
• Evaluate task estimates and technical solutions; finalize effort estimations and project plans.
• Continuously seek opportunities to enhance the delivery process of OneStream solutions.

You have:

• 8+ years of experience in FP&A projects, with a strong focus on OneStream or Oracle Hyperion PBCS/EPBCS implementations.
• Experience as a Solution Architect on at least 3 full lifecycle OneStream or Oracle Hyperion projects.
• Excellent verbal, written, and presentation communication skills.
• Strong business acumen and deep functional knowledge of EPM/CPM applications.
• Proven ability to manage project scope, client expectations, and team performance.
• Demonstrated track record of issue resolution and follow-through.
• Experience in mentoring and developing team members.

What else to expect

As an employee of Spaulding Ridge, you will gain exposure to an early stage growth company providing innovative opportunities to impact our clients in a meaningful way. 

In the OneStream practice we invest in your learning by providing ongoing training through our partnership with OneStream to ensure your success in implementing their technology offerings to meet our client's needs.

We believe giving back is core to our values and as part of this effort, you will be given the opportunity to participate in SR’s day of service, giving back to our global community.  We offer a competitive benefit package, including flexible time off, medical, dental, vision and life insurance and much more.  

We take care of you! Here are some our great perks and top benefits to highlight:

• Competitive benefits package, including medical, dental, vision, and Life insurance
• Flexible Time Off
• Paid holiday time
• Paid maternity and paternity leave
• Monthly technology and wellness allowance
• Annual training allowance program

#LI-BS1

So, what’s the role all about?

Our company is seeking a highly skilled Technical Manager, Engineering with expertise in writing software with real time constraints to join our software development team. We are looking for an energetic, passionate software leader who thrives on successfully releasing products to the market, an established R&D leader, passionate about building and operating cloud native and highly distributed products that are used by millions of users in a SaaS business model, has a deep understanding of agile development methods and can lead a team of highly qualified software engineers. 

How will you make an impact? 

• Team Leadership:
• Lead empathetically and coach engineering teams, fostering a collaborative environment to provide technical leadership to achieve project goals. 
• Empower team members to make technical decisions, instil sense of ownership and self-organize.
• Hands-on with coding, practiced in Claude Code, Git Hub copilot, must have latest AI skills.
• Work closely with team members and provide technical guidance where required.
• Conduct regular performance reviews and provide constructive feedback to team members. 
• Manage all aspects of the team such as hiring, reviews, mentoring and promotions
• Provide worldwide support to our customers, handle incident bridges & customer escalations
• Prioritize, assign and manage department activities and projects in accordance with the R&D departments goals and objectives.
• Adjust hours of work, priorities and staff assignments to ensure efficient operation based on workload.
• Play major role in envisioning and execution of next gen plans (e.g. architecture) to achieve longer term strategic objectives of the organization.
• Identify and address roadblocks that hinder team productivity, including organizational obstacles, resource constraints, and dependencies. 
• Collaborate with other departments to remove impediments that require cross-functional support. 

Stake Holder Management

• Work with the line of business to define the product roadmap and strategy.
• Communicate effectively with product owners, technical architects, business stakeholders, and other cross-functional teams to align on project goals and priorities. 
• Manage expectations and provide transparent updates on project progress. 
• Address concerns and mitigate risks proactively. 

Agile Methodology

• Perform sprint wise planning and development of short, medium, and long-term plans to achieve strategic objectives.
• Create estimations for projects in collaboration with architects, developers and QA
• Facilitate effective sprint reviews and demonstrations to stakeholders
• Formulate metrics for quality and productivity improvement

Technical Oversight

• Actively guide and mentor the team to develop features to meet functional, documentation and quality while obviating roadblocks.
• Review technical designs and architecture to ensure quality, scalability, and maintainability. 
• Monitor code quality and identify areas for improvement through code reviews. 
• Collaborate with technical leads to resolve complex technical challenges and make informed technology decisions
• Drive and impact all current processes related to software development and improvements across the org as necessary.

Continuous Improvement:

• Encourage a culture of continuous improvement within the team by analyzing project metrics, identifying areas for optimization, and implementing necessary changes. 
• Promote knowledge sharing and cross-training among team members to enhance overall team capabilities. 

Have you got what it takes?

• Bachelor/Master of Engineering Degree in Computer Science, Electronic Engineering or equivalent from reputed institute
• 15+ years of experience in Software development.
• At least 3 years' experience in managing multiple teams of software developers including first-line Managers , Architects and Product Managers.
• Proven track record of managing the development of enterprise-grade software products that can perform, scale, and integrate into a broad enterprise ecosystem.
• Experience developing and supporting multi-tenant cloud-native software delivered as-a-Service (SaaS).
• Experienced in VoIP, telecom, Media handling with protocols such as SIP, SDP, RTP, RTCP.
• Have knowledge of Inbound, Outbound and most aspects of CCaaS.
• Good exposure to Service Oriented Architecture and associated design patterns for development, deployment, and maintenance.
• Familiar with DevOps processes and tools employed in SaaS architectures to support CI/CD and monitoring.
• Familiar with Quality targets and SLAs for SaaS applications.
• Experience of product development using C++, C# technologies and frameworks like .Net.
• Familiarity and/or experience with public cloud infrastructures and technologies such as Amazon Web Services (AWS).
• Experience working abroad or with global teams is preferred.
• Demonstrated ability to deftly influence others, especially in sensitive or complex situations.
• Deep experience with agile software development techniques and pitfalls.
• Excellent communication skills, problem-solving and decision-making skills.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID- 10696
Reporting into: Director, Engineering, CX
Role Type: Individual Contributor

The Role

Addepar has just launched an Alternatives Product offering that gives Addepar clients the option to have their Private Funds data extracted, processed, validated, and ingested directly from Private Fund documents for a more automated end-to-end solution for handling Alternatives on the platform. This white-glove solution combines proprietary machine learning technology that automatically extracts data from Private Funds documents and human-in-loop review to validate any documents that fail to pass confidence and data quality checks. 

As part of the broader Addepar Data organization, the Alternatives Data Ops team is responsible for the human-in-loop review of Private Funds documents, ensuring clients’ Alternatives data is processed, validated, and available in Addepar in a timely manner. This role will include reviewing Private Fund statements, modifying data that has been incorrectly extracted by our machine learning models, and reprocessing the data within SLAs. The Alternatives Data Ops team plays a critical role in the success of Addepar’s Alternatives offering and requires daily communications with the Alternatives Product Team, Machine Learning Operations, clients, data providers (GPs and Fund Admins), and additional personnel across the organization.

Applicants must have legal authorization to work in the country where this role is based on the first day of employment. Visa sponsorship is not available for this position.

What You’ll Do

• Manage Alternatives Data processing for Addepar clients, which includes but is not limited to:
• Troubleshooting Private Fund statements (Capital Call Notices, Distribution Notices, and Capital Account Statements) processing exceptions captured by automated validation checks
• Modifying document data that has been incorrectly extracted by our machine learning models to reflect the correct Private Fund transactions and valuations information contained in the Private Fund Statements
• Partnering with our Machine Learning Operations team to identify and relabel documents for model retraining
• Engaging clients, GPs, or Fund Admins to address statement data related inquiries and issues
• Onboard new clients to determine and establish the ownership structure of clients’ Private Fund positions within Addepar
• Help maintain Alternatives Data Operations workflow procedures and play-books
• Partner with Sales, Account Managers, and Solutions Architects to drive alignment on account related issues and to ensure positive client outcomes
• Collaborate with Product and Engineering to implement new processes and tooling features that improve Alternatives Data processing UX and increase operational workflow efficiency

Who You Are

• Overall 2-10+ years of experience working in similar role
• Work experience in the financial investment/advisory industry with strong knowledge of capital markets, middle/back-office operations systems, and preferably with experience dealing with Alternatives (Private/Draw-down) Funds data, including knowledge of capital account statements, capital calls, and distribution notices
• Track record of demonstrating excellent attention to detail, effective problem-solving skills, and an ability to thrive in a fast paced environment.
• Outstanding communication and interpersonal skills for engaging clients, data providers, and internal stakeholders across Sales, Services, and R&D
• Highly self-motivated to take on responsibility, forward thinking and pragmatic, and possess a collaborative team-player mentality
• Technical skills preferred in any or all of the following: Microsoft Excel, Google Suite, Atlassian Jira/Confluence, and Salesforce
• Willing to work flexible hours

The Role:

We are currently looking for a Senior Manager in our OneStream practice to join our team in Bangalore or Jaipur or Pune. As an Architect with our OneStream practice, you will develop and deliver project plans, building relationships with existing clients, determine solutions to meet clients’ needs, and provide delivery oversight to project teams.

In this role, the ideal candidate will be able to:

• Assist clients in fully integrating OneStream Software systems into their current FP&A processes and provide input on best practices
• Manage client expectations and accountability.
• Identify new opportunities with current clients
• Review and edit Creation of functional and technical project deliverables
• Review and critique task estimates and technical solutions Finalizing effort estimations and project plans
• Continually seek ways to improve the process of delivering OneStream Software solutions

You have: 

• Experience with OneStream Software implementations
• 10+ years of FP&A project management experience with a strong focus on OneStream Software or Oracle Hyperion PBCS/EPBCS implementations 
• Min 3 full lifecycle OneStream/Oracle Hyperion PBCS/EPBCS Software project as a Solution Architect
• Strong verbal, presentation, and written communication skills
• Proven business knowledge as well as OneStream EPM/CPM application specific functional knowledge
• University degree in business, computer science or equivalent
• Demonstrated ability to manage project scope and client expectations
• Demonstrated follow-through on assignments and issue resolution
• Demonstrated ability to manage and develop employees

 What else to expect

As an employee of Spaulding Ridge, you will gain exposure to an early-stage growth company providing innovative opportunities to impact our clients in a meaningful way. 

In the OneStream practice we invest in your learning by providing ongoing training through our partnership with OneStream to ensure your success in implementing their technology offerings to meet our client's needs.

We believe giving back is core to our values and as part of this effort, you will be given the opportunity to participate in SR’s day of service, giving back to our global community.  We offer a competitive benefit package, including flexible time off, medical, dental, vision and life insurance and much more.  

We take care of you! Here are some our great perks and top benefits to highlight:

• Competitive benefits package, including medical, dental, vision, and Life insurance
• Flexible Time Off
• Paid holiday time
• Paid maternity and paternity leave
• Monthly technology and wellness allowance
• Annual training allowance program

#LI-BS1

So, what’s the role all about?

We are looking for a hands-on, technically strong, and people-focused Technical Support Manager to lead AML Customer Support operations for the International Markets (EMEA & APAC). This role sits close to the ground—owning backlog health, driving complex case resolution, managing customer escalations, and ensuring high-quality delivery for NICE Actimize AML customers.

You are someone who thrives in a fast-paced, customer-impacting environment, can deep-dive into complex AML and system issues, and leads by example to drive ownership, accountability, and operational excellence. You will manage a team of ~16 L2/L3 AML Support Engineers, guiding them through day-to-day delivery, performance, and continuous improvement.

If you are passionate about technical leadership, customer success, operational rigor, and building high-performing teams—this is the role for you.

How will you make an impact?

Hands-On Delivery & Execution

• Actively oversee and guide resolution of complex AML product and platform cases.
• Serve as the escalation point for high‑severity, regulatory, and customer-impacting issues.
• Review technical approaches, customer communications, and RCA quality to ensure accuracy and completeness.
• Partner with engineers to drive long-term fixes, not just case closure.
• Ensure proactive customer communication, risk updates, and expectation management.

Backlog, Quality & Operational Ownership

• Own and manage the complete AML support backlog for International Markets.
• Drive case prioritization, aging management, and risk-based triage.
• Track and improve KPIs such as backlog aging, resolution time, CSAT, quality scores, and reopen rates.
• Ensure case hygiene, documentation standards, and operational discipline.
• Lead incident response and post-incident reviews.

People Leadership (Hands-On & Present)

• Lead, coach, and mentor ~16 AML Support Engineers with a strong ownership mindset.
• Conduct regular 1:1s focused on performance, delivery expectations, and development.
• Drive onboarding, ramp-up, technical enablement, and continuous upskilling.
• Identify top performers and create growth and succession pathways.
• Address performance challenges proactively and constructively.

Customer Engagement & Stakeholder Management

• Engage directly with key AML customers during escalations and sensitive use cases.
• Partner with TAMs, Professional Services, CSMs, Sales, and cross-functional teams to ensure customer outcomes.
• Establish trust through transparency, accountability, and predictable delivery.
• Represent Customer Support in customer forums and internal reviews.

Cross-Functional Collaboration

• Work closely with R&D, Product Management, Cloud Ops, and Infrastructure teams.
• Ensure high-quality defect reporting and follow-through with engineering.
• Participate in release readiness, upgrades, and regulatory-driven initiatives.
• Bring customer insights and recurring pain points into continuous improvement cycles.

Transformation & Continuous Improvement

• Support NICE Actimize initiatives such as Cloud adoption, AI-assisted support, and automation.
• Identify operational inefficiencies and lead practical improvements.
• Foster a culture where engineers think beyond BAU and contribute to innovation.

Have you got what it takes?

Experience

• 10+ years in Technical / Customer Support for enterprise-grade software.
• 3+ years leading or managing support engineers.
• Strong hands-on experience in AML / Financial Crime solutions.
• Experience working with global customers in regulated environments.

Core Skills

• Strong technical knowledge of Java and relational database.
• Experience with at least one of the application servers: Tomcat, WebLogic, WebSphere.
• Must possess strong analytical and problem-solving skills.
• Operational leadership skills.
• Ability to deep-dive into complex AML, application, and platform issues.
• Excellent customer communication and escalation management.
• Strong data-driven decision-making and prioritization capability.
• Ability to balance delivery pressure with people leadership responsibilities.

Technical & Domain Knowledge

• Solid understanding of AML concepts, regulatory expectations, and enterprise deployments.
• Experience with case management systems (ServiceNow strongly preferred).
• Exposure to SaaS / Cloud-based platforms (AWS advantage).
• Strong understanding of incident management, problem management, and root-cause analysis.

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! 

Enjoy NiCE-FLEX! 

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

Requisition ID: 9726

Location: Pune, India
Team Size: ~16 AML Support Engineers (L2 / L3)
Reporting Into: Regional Director – Customer Support, International Markets
Role Type: People Manager

So, what’s the role all about?

NiCE is seeking attentive, goal-oriented, and technically talented professionals to join our delivery and engineering teams as Professional Services Software Engineers. In this role, you will be responsible for the remote implementation, configuration, and integration of NiCE Surveillance products, and for designing, developing, configuring, and enhancing enterprise-scale Actimize implementations for leading banks and financial institutions. You’ll provide technical expertise across the full project lifecycle—from sales-to-services transition through project closure—collaborating with architects, business analysts, R&D, Customer Support, and clients, and applying both agile and waterfall methodologies to deliver high-quality, reliable solutions that help safeguard organizations against risk and compliance challenges.

How will you make an impact?

• Install, integrate, and configure Actimize products and recording solutions, and develop and configure software features in line with defined methodology, design specifications, enterprise standards, system requirements, and customer-specific needs.
• Plan and perform unit, functionality, and systems testing for performance and reliability, and support client UAT and data validation activities to ensure solutions meet design requirements.
• Work in multi-disciplinary teams with architects, business analysts, R&D, and the implementation team to resolve technical questions from project kick-off through handover to the support center.
• Provide technical expertise across the entire NiCE product suite — including application overview, technical support, and quality control — throughout all stages of the project.
• Communicate and reconcile design flaws found during delivery and suggest enhancements to meet client requirements while adhering to product frameworks.
• Collaborate independently with Business Analysts, R&D, and Customer Support teams, relaying customer technical feedback for product enhancements and fixes.
• Effectively manage time, maintain regular communication and updates with customers and management, and demonstrate flexibility for after-hours, weekend, client-site, and cross-time-zone work as per project demands.
• Document lessons learned and resolutions in the NiCE Knowledge Base, mentor junior team members, and conduct code reviews.

Have you got what it takes?

Experience & Education:

• 8-11 years of experience in enterprise software development and/or product implementation and integration.
• BE/B.Tech in Computer Science, Information Technology, or a related technical degree with relevant hands-on experience.
• Excellent verbal and written English communication skills, with experience working in global and matrix organizations and multi-cultural teams across countries.

Professional Capabilities:

• Experience working in financial / banking solutions domain. (Must)
• Proven expertise in PL/SQL, SQL, and relational databases (MS-SQL, MySQL, Oracle, etc.), with basic to advanced query and update scripting knowledge. (Must)
• Hands-on experience with Unix commands and shell scripting. (Must)
• Troubleshooting using sniffers and other network testing and analysis tools. (Must)
• Strong client-facing skills with the ability to manage technical discussions and customer engagement. (Must)
• Actimize (AIS/RCM/UDM) development experience. (Advantage)
• Microsoft SQL Server and Windows Server installation and configuration (including IIS), with Microsoft Security knowledge — Active Directory, security policies, hardening, encryption, backups, recovery, and maintenance. (Advantage)
• Solid understanding of network principles (7-Layer OSI Model, TCP, UDP) and network devices (NICs, switches, routers), with networking and IP/SIP communication analysis, strong telephony background, and IP communication knowledge. (Advantage)
• Experience with advanced solutions — Recording/Telephony integrations (PBX — switch/ACD vendors such as Avaya, Cisco, MS Teams, and Amazon Connect), MDC, LDAP, SSO, ACD, DB migrations, and Disaster Recovery / HA solutions. (Advantage)
• Familiarity with AWS cloud environments and experience in Python, HTML, JavaScript, and CSS. (Advantage)

Personal Leadership:

• Strong problem-solving and analytical abilities with a high capacity for self-learning; capable of solving moderately complex problems through structured analysis.
• Ability to work independently on complex tasks while collaborating effectively and sharing knowledge within a team environment.
• Able to learn and adapt to new technologies quickly and work methodically in dynamic environments.
• Attention to detail and ability to perform under pressure.
• Ability to mentor, guide, and support team members.

What’s in it for you?

Join an ever‑growing, market‑disrupting global company where teams—comprised of the best of the best—work in a fast‑paced, collaborative, and innovative environment. As the market leader, every day at NICE is a chance to learn, grow, and make an impact, with endless opportunities across roles, domains, and geographies.

 Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10723
Reporting into: Tech Manager
Role Type: Individual Contributor

Shift Timings: 12:30 PM- 9:30 PM

So, what’s the role all about?

Senior Automation Engineer develops tests and maintains the NiCE CXone software platform. Key responsibilities include all tiers of the NiCE CXone technology, including (but not limited to) Test design and test Strategy for NiCE CXone products and features test automation, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes

 How will you make an impact?

Serves as the senior QA professional in the R&D group

Committed to the quality of the released content

Reviewing new designs, challenging them to detect potential quality concerns, and proposing ways to address them

Take an active role in-process inspection and improvement

Actively track the team’s tasks, analyze the testing needs and define QA activities and ownership

Plan, define and execute tests as part of the team’s QA related activities

Continuously analyze and challenge existing testing coverage (manual and automatic tests)

Monitor the test and production environments

Write and maintain E2E automated tests

Have you got what it takes?

Degree in computers science or equivalent from reputed institute

5-7 years of experience in QA/Automation position

Playwright tool is mandatory

MCP Playwright is mandatory

Using Agentic AI for QA automations.

The wide perspective of complex product solutions (business, technical, architecture)

Experience in test design and execution for complex systems (manual and automatic)

Deep understanding of QA methodologies

Comprehensive experience working in an Agile development process

Hands-on experience in Java/JS or other OO language

Experience with writing SQL queries

You will have an advantage if you also have:

Excellent analytical and problem-solving skills.

Strong Team Player

Good communication skills (oral + written)

Good time management skills

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX! 

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10305
Reporting into: Tech Manager
Role Type: Individual Contributor

The Role:

We are currently looking for experienced OneStream Solution Architects to join in our OneStream practice. This role is responsible for implementing financial technology solutions using the OneStream software platform.  

OneStream is a modern, cloud-based solution in the Corporate Performance Management (CPM) space. We hire individuals who are passionate about solving problems and bringing innovative ideas to our clients and our team. As part of the OneStream team, you will help build a practice that is able to identify and implement solutions to help our clients utilize technology to run their businesses more effectively. 

In this role, the ideal candidate will be able to:

• Implementation of OneStream Solutions that span Requirements and Design, Development, Testing, Training and support
• Assist with pre-sales meetings with prospective clients including supporting client demos and proof-of-concept projects
• Collaborate seamlessly with internal and client-side resources and effectively communicate across various audiences
• Approach problems creatively and apply technical skills to solve business challenges 
• Adhere to Spaulding Ridge delivery methodology and project standards, and ensure that project deliverables are completed on time
• Work in a fast paced, dynamic environment and deal with ambiguity
• Embrace the Spaulding Ridge culture of All Business is personal and take full ownership of the tasks, adopting an outcome driven strategy 

You have: 

• 7+ years of overall experience. End to End implementation experience and strong hand on business logics is a must.
• Good understanding of the financial and accounting processes including proficient experience with planning methods, financial close and financial reporting
• Experience of working on complex allocations, different business rules including member formulas, seeding logics and dynamic calculations.
• Experience with data integration between different systems/sources, REST APi as an added advantage.
• Bachelors and master's in finance/accounting/engineering. 

What else to expect

As an employee of Spaulding Ridge, you will gain exposure to an early stage growth company providing innovative opportunities to impact our clients in a meaningful way. 

In the OneStream practice we invest in your learning by providing ongoing training through our partnership with OneStream to ensure your success in implementing their technology offerings to meet our client's needs.

We believe giving back is core to our values and as part of this effort, you will be given the opportunity to participate in SR’s day of service, giving back to our global community.  We offer a competitive benefit package, including flexible time off, medical, dental, vision and life insurance and much more.  

We take care of you! Here are some our great perks and top benefits to highlight:

• Competitive benefits package, including medical, dental, vision, and Life insurance
• Flexible Time Off
• Paid holiday time
• Paid maternity and paternity leave
• Monthly technology and wellness allowance
• Annual training allowance program

#LI-BS1

So, what’s the role all about?

NICE Actimize, a market leader in financial crime prevention, compliance, and risk management solutions, is seeking talented professionals to join our Global Talent Center in Pune, India. In this role, you will work on designing, developing, configuring, and enhancing enterprise-scale Actimize solutions for leading financial institutions. You’ll collaborate with architects, business analysts, and clients, applying both agile and waterfall methodologies to deliver high-quality solutions that help safeguard organizations against risk and compliance challenges.

How will you make an impact?  

• Develop and configure software features in line with design specifications and enterprise standards.
• Work in multi-disciplinary teams alongside architects and business analysts.
• Plan and perform unit and functionality testing to ensure solutions meet design requirements.
• Interact with customers to address technical queries and support user acceptance testing.
• Suggest enhancements to meet client requirements while adhering to product frameworks.
• Independently collaborate with R&D, Professional Services, and Customer Support teams.
• Occasionally work on client sites or in different time zones.
• Provide mentorship to junior team members and conduct code reviews.

Have you got what it takes?

• 4–8 years of experience in enterprise software development.
• BE/B.Tech or equivalent with relevant hands-on experience.
• Strong verbal and written English communication skills.
• Experience working in global and matrix organizational environments.
• Mandatory experience in financial markets / capital market compliance domains.
• Preference for candidates with Actimize (AIS/RCM/UDM) development experience.
• Proven expertise in PL/SQL, SQL, and relational databases (MS-SQL, MySQL, Oracle, etc.).
• Hands-on experience with Unix commands and shell scripting.
• Familiarity with AWS cloud environments is an advantage.
• Knowledge of scalable, secure coding concepts.
• Experience in Python, HTML, JavaScript, and CSS is a plus.
• Strong client-facing skills with ability to manage technical discussions.
• Strong problem-solving and analytical abilities with a high capacity for self-learning.
• Ability to work independently and complete complex tasks.
• Effective collaboration and knowledge-sharing mindset.
• Attention to detail and ability to perform under pressure.
• Ability to mentor, guide, and support team members.

• Capable of solving moderately complex problems through structured analysis.

You will have an advantage if you also have:

• Strong problem-solving and analytical abilities with a high capacity for self-learning.
• Effective collaboration and knowledge-sharing mindset.
• Attention to detail and ability to perform under pressure.
• Ability to mentor, guide, and support team members.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

 Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10642
Reporting into: Manager
Role Type: Individual Contributor

So, what’s the role all about?

NICE Actimize, the global leader in financial crime prevention, trade surveillance, and regulatory compliance solutions, is looking for a Business Analyst to join our SURVEIL-X team at our Global Talent Center in Pune, India. You will work alongside implementation engineers, Project Managers, solution architects, R&D, and Product Management to deliver SURVEIL-X solutions that help financial institutions meet their capital markets compliance and trade surveillance obligations.

How will you make an impact?  

• Communicate effectively with a diverse range of stakeholders—clients, R&D teams, and senior leadership—both in writing and in person, adapting style and depth to the audience.
• Engage directly with clients to address functional and technical queries, resolve configuration issues, and support end-to-end User Acceptance Testing (UAT).
• Identify and propose product enhancements that address client-specific compliance requirements while remaining within established SURVEIL-X product frameworks.
• Drive cross-functional collaboration with R&D, Professional Services, and Customer Support to ensure seamless solution delivery and consistent client outcomes.
• Travel to client sites or work across time zones as required to support critical delivery milestones.
• Support peer reviews, contribute to team knowledge-sharing, and assist junior team members where appropriate.
• Build domain expertise in capital markets compliance, trade surveillance regulations (e.g., MiFID II, MAR, Dodd-Frank), and NICE Actimize SURVEIL-X capabilities.
• Partner with clients to understand data ingestion requirements, trade data flows, and system integration needs, translating them into actionable implementation specifications.
• Deliver compelling product demonstrations and prepare client-facing solution presentations that clearly articulate SURVEIL-X capabilities and business value.
• Ability to manage multiple concurrent deliverables while maintaining clarity on technical and business objectives.
• Fast learner with proven adaptability to evolving regulatory requirements and compliance technology landscapes.
• Strong analytical and modeling capabilities
• Hands-on experience with data transformation, integration pipelines, and financial data mapping across structured and semi-structured formats.
• Proficient in SQL for querying trade, order, and market data across relational databases; familiarity with financial data interfaces is essential.
• Solid working knowledge of Agile and hybrid delivery methodologies in enterprise software environments.
• Proficiency with delivery and collaboration tools: MS Teams, JIRA, Aha!, Excel, Visio.

Have you got what it takes?

• 4–8 years of experience as a Business Analyst in the Financial Services, Capital Markets, or Investment Banking domain.
• BE/B.Tech Degree or equivalent
• Strong verbal and written English communication skills.
• Experience working in global and matrix organizational environments.
• Mandatory domain experience in Financial Services, Capital Markets, or Investment Banking; prior exposure to trade surveillance or compliance technology is highly valued.
• Proficiency in database querying, Linux/Unix command-line operations, and log analysis using standard file editing tools.
• Skilled in authoring high-quality business documentation: Business Requirements Documents (BRDs), Functional Specifications (FSDs), use cases, test scenarios, and traceability matrices.
• Experience supporting client-facing delivery engagements across key phases—requirements elicitation, solution design, and UAT—either independently or in collaboration with senior Business Analysts.
• Strong capability to elicit, validate, and translate complex client requirements into SURVEIL-X configuration and implementation solutions.
• Prior exposure to NICE Actimize Compliance Suite applications—SURVEIL-X, AML, or Fraud Detection—is an advantage but not mandatory.
• Familiarity with Actimize front-end configuration (AIS/RCM/UDM) is a plus.
• Proven expertise in PL/SQL, SQL, and relational databases (MS-SQL, MySQL, Oracle, etc.).
• Hands-on experience with Unix commands and shell scripting.
• Familiarity with AWS cloud environments is an advantage.
• Understanding of secure, scalable application design principles relevant to financial crime and trade surveillance platforms.
• Strong problem-solving and analytical abilities with a high capacity for self-learning.
• Effective collaboration and knowledge-sharing mindset.
• Attention to detail and ability to perform under pressure.
• Collaborative team player with a willingness to share knowledge and support peers.

You will have an advantage if you also have:

• Strong problem-solving and analytical abilities with a high capacity for self-learning.
• Effective collaboration and knowledge-sharing mindset.
• Attention to detail and ability to perform under pressure.
• Ability to mentor, guide, and support team members.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

 Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10641
Reporting into: Manager
Role Type: Individual Contributor

So, what’s the role all about?

NICE Actimize, the global leader in financial crime prevention, trade surveillance, and regulatory compliance solutions, is looking for a Senior Business Analyst to join our SURVEIL-X team at our Global Talent Center in Pune, India. You will collaborate with implementation engineers, Project Managers, solution architects, R&D, and Product Management to deliver SURVEIL-X solutions that help financial institutions meet their capital markets compliance and trade surveillance obligations.

How will you make an impact?  

• Communicate effectively with a diverse range of stakeholders—clients, R&D teams, and senior leadership—both in writing and in person, adapting style and depth to the audience.
• Engage directly with clients to address functional and technical queries, resolve configuration issues, and support end-to-end User Acceptance Testing (UAT).
• Identify and propose product enhancements that address client-specific compliance requirements while remaining within established SURVEIL-X product frameworks.
• Drive cross-functional collaboration with R&D, Professional Services, and Customer Support to ensure seamless solution delivery and consistent client outcomes.
• Travel to client sites or work across time zones as required to support critical delivery milestones.
• Mentor junior business analysts, conduct structured peer reviews, and contribute to a culture of continuous improvement within the team.
• Serve as a Subject Matter Expert (SME) for capital markets compliance, trade surveillance regulations (e.g., MiFID II, MAR, Dodd-Frank), and NICE Actimize SURVEIL-X capabilities.
• Partner with clients to understand data ingestion requirements, trade data flows, and system integration needs, translating them into actionable implementation specifications.
• Deliver compelling product demonstrations and prepare client-facing solution presentations that clearly articulate SURVEIL-X capabilities and business value.
• Ability to manage multiple concurrent deliverables while maintaining clarity on technical and business objectives.
• Fast learner with proven adaptability to evolving regulatory requirements and compliance technology landscapes.
• Strong analytical and modeling capabilities
• Hands-on experience with data transformation, integration pipelines, and financial data mapping across structured and semi-structured formats.
• Proficient in SQL for querying trade, order, and market data across relational databases; familiarity with financial data interfaces is essential.
• Solid working knowledge of Agile and hybrid delivery methodologies in enterprise software environments.
• Proficiency with delivery and collaboration tools: MS Teams, JIRA, Aha!, Excel, Visio.

Have you got what it takes?

• 8–12 years of experience as a Business Analyst in the Financial Services, Capital Markets, or Investment Banking domain.
• BE/B.Tech Degree or equivalent
• Strong verbal and written English communication skills.
• Experience working in global and matrix organizational environments.
• Mandatory domain experience in Financial Services, Capital Markets, or Investment Banking; prior exposure to trade surveillance or compliance technology is highly valued.
• Proficiency in database querying, Linux/Unix command-line operations, and log analysis using standard file editing tools.
• Skilled in authoring high-quality business documentation: Business Requirements Documents (BRDs), Functional Specifications (FSDs), use cases, test scenarios, and traceability matrices.
• Experience owning end-to-end client-facing delivery engagements—from requirements elicitation and solution design through to production go-live—either independently or in collaboration with other Business Analysts.
• Strong capability to elicit, validate, and translate complex client requirements into SURVEIL-X configuration and implementation solutions.
• Hands-on experience with NICE Actimize Compliance Suite applications—SURVEIL-X, AML, or Fraud Detection—is a significant advantage.
• Experience with Actimize front-end configuration and customization (AIS/RCM/UDM) is strongly preferred.
• Proven expertise in PL/SQL, SQL, and relational databases (MS-SQL, MySQL, Oracle, etc.).
• Hands-on experience with Unix commands and shell scripting.
• Familiarity with AWS cloud environments is an advantage.
• Understanding of secure, scalable application design principles relevant to financial crime and trade surveillance platforms.

You will have an advantage if you also have:

• Strong problem-solving and analytical abilities with a high capacity for self-learning.
• Effective collaboration and knowledge-sharing mindset.
• Attention to detail and ability to perform under pressure.
• Ability to mentor, guide, and support team members.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

 Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10639
Reporting into: Manager
Role Type: Individual Contributor

So, what’s the role all about? 

As a Senior Specialist Client Services Project Manager, you will be responsible for overseeing multiple projects and initiatives that support the organization's strategic goals. You will work closely with cross-functional teams to ensure successful project execution, on-time delivery, and adherence to quality standards. 

How will you make an impact?

Manage high‑visibility software and AI/GenAI projects, ensuring alignment with scope, timelines, and customer expectations.

Manage project plans, schedules, RAID logs, and core project documentation.

Provide consistent communication with executive leadership.

Drive ownership, accountability, and escalation management.

Guide teams through the full project lifecycle.

Mentor project managers and support PMO best‑practice maturity.

Have you got what it takes?

IT experience: 12 to 16 years

7 years of project management experience leading multiple concurrent projects in customer‑facing environments.

Proven success delivering full lifecycle projects across Agile, Waterfall, and hybrid approaches.

Experience delivering technical, SaaS, and AI/GenAI programs.

Strong analytical skills with a track record of managing risks, revenue, and escalations.

Excellent communication and expectation‑management skills.

Advanced proficiency with tools such as MS Project, Salesforce, Rocketlane, and Power BI.

PMP certification required.

AI Delivery (Preferred)

Led end‑to‑end delivery of conversational AI, LLM, and NLU solutions across scoping, execution, UAT, and deployment.

Assessed AI use cases and evaluated data readiness, including ingestion, quality, labeling, and dependency tracking.

Collaborated with engineering, product, R&D, and presales teams to validate model accuracy, output quality, and overall performance.

Set and managed customer expectations while coordinating cross‑functional delivery across technical and business teams.

Identified and mitigated AI‑specific risks such as model drift, hallucinations, data issues, and expectation misalignment.

Applied hands‑on prompt engineering with a clear understanding of prompting limitations and optimization strategies.

Leveraged AI tools in daily workflows for automation, data analysis, content generation, and quality validation.

Defined and monitored AI performance KPIs, translating metrics (e.g., accuracy, containment, hallucination rate, latency, cost per inference) into actionable insights.

Managed AI cost drivers, e.g. token usage, model selection, prompt structure, and architecture optimization for efficiency and performance.

Ensured compliance with AI safety, governance, and security standards, implementing guardrails, redaction practices, and structured evaluation frameworks.

You will have an advantage if you also have:

Experience working with Waterfall/Agile methodologies

Experience with Onsite and offshore delivery model

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 9958

Reporting into: Tech Manager

Role Type: Individual Contributor

So, what’s the role all about?

Client Services Project Manager is a trusted advisor to NiCE’s customers and will provide both proactive and reactive post-implementation support ensuring alignment with the Customer’s priorities and NiCE’s business objectives. The PM is responsible for maintaining a strategic relationship across all client business units influencing tactical activities to drive service excellence for designated accounts. The PM is required to be a subject matter expert in the NiCE Solutions deployed at their designated clients and ensure maximum value is achieved from the NiCE solution. You will be the primary interface between the Customers and NiCE’s support organizations while managing critical issues, problems and requests related to escalations and missed expectations. 

How will you make an impact?

• Overall responsibility throughout the project lifecycle including Initiation, Data Acquisition, Configuration, Data Validation, UAT, Tuning and Deployment phases. 

• Manage all project tasks including schedules, budgets, and resources, to ensure that quality solutions are delivered within time and cost constraints. 

• Establish relationships and effectively communicate with key members of client team including business users and management personnel. 

• Prepare project status reports and presentations to keep management, customers and others informed of the project status and issues. 

• Develop, implement and maintain standard practices for client implementations aligned with the PMs operating model 

• Communicate and advocate customer requirements and concerns to product management team, R&D and other internal stakeholders 

• Create & manage project plans. Define project schedules, allocate resources and monitor progress. 

• Get involved in project at high level for functional and technical aspects. 

• Co-ordination of multiple projects amongst different internal teams and stake holders. 

• Align project objectives with company goals, and make sure project team is clear on objective 

• Plan for project contingencies and anticipate variations that may affect resources, successful implementation. 

• Follow the company Code of Ethics, procedures always. 

Have you got what it takes?

• Overall, minimum 5-7 years of IT Industry experience 

• 2 or more years of experience in an upper-management role, preferably in program management 

• Computers / IT / Electronics bachelor’s or master’s degree (or equivalent) in business administration or related field 

• Strong working knowledge of Project Management Tools like MPP, JIRA, Confluence, Power BI etc. 

• Exceptional skills in leadership, time management, facilitation, and organization 

• Experience in managing stakeholders. 

• Working knowledge of Banking and Finance Domain is the MUST. 

• Outstanding knowledge of change management principles and performance evaluation processes 

• Proactive and energetics to run the program /s independently (or with minimal support) 

• PMP or Prince2 certification MUST 

• Proven experience managing several major projects involving diverse operations and technology groups. Client-facing skills. 

• Strong problem-solving skills,  

• Excellent English writing & speaking communication skills. 

• Proven ability to negotiate and influence business decisions and directions. 

• Excellent organizational, customer service and people skills 

• Ability to meet deadlines. 

Preferred skills and qualifications 

• Working in USA (EST) shiftzone (5PM IST to 2AM IST) 

• Remote Employees - Permanent work from home 

• Techno functional background would be an added advantage. 

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX! 

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10450
Reporting into: Group Manager
Role Type: Individual Contributor

So, what’s the role all about?

The Professional Services Engineer is a customer-facing, billable role responsible for delivering specialized expertise and solutions for NiCE products and services. This includes implementing, configuring, and optimizing products like Nice Engage , WFM , EEM and other CXone digital solutions, for enterprise contact centers. The position combines technical and business responsibilities, requiring engagement with clients to understand their needs, provide consultative support, and deliver cutting-edge solutions.

How will you make an impact?

• Technical Implementation:
• Installation and integration of NICE software solutions on site or remotely, while following defined methodology, processes, system requirements, and customer specific needs.
• Work directly with the implementation team to assist with any technical questions regarding the solution from kick-off of the project until handover of the delivered solution to our support center.
• Ensure that all components of the technical architecture are properly integrated and implemented.
• Communicate and reconcile any design flaws found during the delivery of NiCE Solutions.
• Assist customers and their vendors with configuration requirements for all NiCE Integration points in their environment.
• Provide technical expertise of the entire NiCE product suite, implementation methodology, and/or related technology.
• Conduct systems testing for performance and reliability.
• Report issues found during implementation and engage support teams for assistance, as well as escalating to higher tiers and management; as appropriate.
• Provide basic application overview, technical support, and technical quality control throughout all stages of the project.
• Communicate with R&D/product support about customer technical feedback on implementation of product related enhancements and fixes
• Project Management & Customer Handling:
• Collaborate with Project Managers to design and oversee end-to-end project rollouts.
• Document and add Lesson learned and Resolutions to the Nice Knowledge Base
• Ensure seamless project execution through inter-departmental coordination and clear communication.
• Regular interaction with client teams to understand pain points, present solutions, and align on progress
• Flexibility towards after-hours and weekend activities.
• Promote the use of AI tools to enhance decision-making and operational efficiency across business units.

Have you got what it takes?

• Bachelor’s degree in technical (e.g., Computer Science, Information Systems, Electrical Engineering) or business field (e.g., Marketing, MIS) or equivalent work experience.
• Total 8+ years and Minimum 3 years’ experience with Product implementation & integration.
• Experience with NiCE WFM ,Engage, CXone, RTA is a plus
• Experience with Advanced Solutions – Recording/Telephony Integrations, MDC , LDAP, SSO, ACD, DB migrations, Disaster Recovery or HA solutions.
• Familiarity with-
• Generative AI models, NLU techniques, and automation principles.
• Industry trends and emerging technologies in AI and digital customer engagement.
• Desired personal traits:
• Analytical and inquisitive mindset.
• Team-oriented with strong interpersonal skills.
• Early adopter of innovative technologies.
• Strong sense of accountability and ownership. 
• Professional communication, behavior and demeanor.
• Readiness to work in shift - APAC & EMEA
•  Server Technology-
• RED HAT Linux installation and Configuration
• Microsoft Windows Server Installation and Configuration – IIS
• Microsoft Security – Active Directory, Security Policies, Hardening, Encryption
• Server Hardware – HP, Dell, IBM
• Virtual Servers - VMWare – ESX, VSX Clusters, VMotion
• Citrix Servers – Configuration and Optimization
• Application Servers - J2EE, JBoss, Tomcat, Apache, Liferay, Mule
• SQL/Oracle-
• Microsoft SQL Server Installation and Configuration
• Oracle Installation / Configuration
• Maintenance – Backups and Recovery, Security
• Scripting – Basic Query and Update knowledge
• Networking-
• Network Principles – 7 Layer OSI Model, TCP, UDP
• Network Devices – NICs, Switches, Routers, MPLS
• Troubleshooting – Sniffers and various other Network Testing and Analysis tools
• Telephony-
• Telephony Experience - PBX, Switch and ACD Vendors - Avaya, Cisco, Genesys, Nortel, Aspect, Alcatel etc
• VoIP Experience – Avaya, Cisco, Nortel

You will have an advantage if you also have

• Red Hat Enterprise Linux or Microsoft certification.
• Previous experience with ACD/MIS platforms and interfaces.
• Experience working in a call center technology team.
• NICE Engage Certification preferred.
• CCNA and MCSE certifications preferred.
• AWS, Azure, HP, Dell, VMWare, and Citrix certifications are a plus

 What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr.

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID:  10245
Reporting into: Tech Manager
Role Type: Individual Contributor

About Agoda   

Agoda is an online travel booking platform for accommodation, flights, and more. We build and deploy cutting edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ talents coming from 90+ different nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enabling our customers to experience the world.    

Get to Know our Team:   

The Customer Experience Group of Agoda effectively serves our customers and partners to ensure satisfying results. This great task is accomplished with the support of our Global Service Vertical team. We serve as the backbone for Customer Experience Group’s global operations. Our team is comprised of project managers, process owners, analysts, and talent management. Together we work nonstop to improve the quality and efficiency of our customer and partner support processes. Working with the Global Service Vertical team is a great opportunity to collaborate with various stakeholders and develop initiatives with our sister companies and external partners all over the world. We are a very data-driven environment, eager to move fast and learn through experimentation. A clear focus on supporting our customers and partners is bolstered by a strong, entrepreneurial culture that enriches us and Agoda’s business performance.  

The Opportunity:  

We are looking for a WFM Senior Planner - Forecasting to support our growing CEG team. You will help manage workforce planning & forecasting , ensure strategic goals are met through forecast modeling, collaborative planning, and effective communication with various teams within CEG and other departments.  

You also need to have good story telling abilities to be able to explain and drive conversations with senior leaders within CEG.  

ACTIVITIES PERFORMED ON THE JOB:  

• Lead Planning and forecasting for one product in CEG which could include HC Forecast, Attrition forecast, BPO forecast, etc. 

• Develop forecasting models to predict voice contact volume and key call statistics, email volume, chat/messaging, and future additional channels.  

• Analyze contact volume, handle time data from multiple point of views to understand and explain the potential gaps and next steps. (SQL expertise may be needed) 

• Communicate proactive adjustments to the workforce plan based on changing/dynamic forecasts and re-forecast when necessary.  

• Work with Analytics team to drive dashboarding, gap analysis, etc. to ensure WFM dashboards are always error free. 

• Collaborate with other departments, team managers, and operations leaders to identify opportunities for improvement of resource utilization.  

• Communicate and recommend actions related to forecasting and resource planning to CEG leadership team.  

• Collaboration with wider WFM team and WFM Leadership team by providing input on decisions or updates and be open and constructive about what is not working well and how the group can improve.  

EXPECTATIONS - BEHAVIORS AND VALUES  

 COMPETENCIES REQUIRED  

 It’s Great If You Have:  

• Strong Excel and SQL skills.  

• Experience in Python or R is good to have.  

• Understanding of data visualization tools like Tableau.  

We welcome both local and international applications for this role. Full visa sponsorship and relocation assistance available.   

About Agoda  

Agoda is an online travel booking platform for accommodation, flights, and more. We build and deploy cutting edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ talents coming from 90+ different nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enabling our customers to experience the world.   

Get to Know our Team:  

The Customer Experience Group of Agoda effectively serves our customers and partners to ensure satisfying results. This great task is accomplished with the support of our Global Service Vertical team. We serve as the backbone for Customer Experience Group’s global operations. Our team is comprised of project managers, process owners, analysts, and talent management. Together we work nonstop to improve the quality and efficiency of our customer and partner support processes. Working with the Global Service Vertical team is a great opportunity to collaborate with various stakeholders and develop initiatives with our sister companies and external partners all over the world. We are in a very data-driven environment, eager to move fast and learn through experimentation. A clear focus on supporting our customers and partners is bolstered by a strong, entrepreneurial culture that enriches us and Agoda’s business performance. 

The Opportunity: 

We are looking for a WFM Senior Associate Manager to support our growing CEG team. You will help manage the long-term forecasting, ensure strategic goals are met through forecast modeling, collaborative planning, and effective communication with various teams within CEG and other departments.

You also need to have good story telling abilities to be able to explain and drive conversations with senior leaders within CEG. 

ACTIVITIES PERFORMED ON THE JOB: 

• Lead Planning and forecasting for one or more products in CEG and manage end-to-end interactions with Senior leadership, Operations, Finance, etc. 

• Lead/participate in workforce management-related projects with various teams within and outside CEG. 

• Develop forecasting models to predict voice contact volume and key call statistics, email volume, chat/Messaging, and future additional channels.

• Review & communicate necessary real-time and proactive adjustments to the workforce plan based on changing/dynamic forecasts and re-forecast when necessary. 

• Collaborate with other departments, team managers, and operations leaders to identify opportunities for improvement of resource utilization. 

• Communicate and recommend actions related to forecasting and resource planning to CEG leadership team.  

• Collaboration with wider WFM team and WFM Leadership team by providing input on decisions or updates and be open and constructive about what is not working well and how the group can improve. 

EXPECTATIONS - BEHAVIORS AND VALUES 

COMPETENCIES REQUIRED 

It’s Great If You Have: 

• Strong Excel skills and beginner SQL skills. 

• Experience in Python or R is good to have. 

• Understanding of data visualization tools like Tableau. 

We welcome both local and international applications for this role.

New hires will be based in Kuala Lumpur, Pune or Gurgaon Only. Full visa sponsorship and relocation assistance available. 

So, what’s the role all about?

Specialist Automation Engineer is responsible for ensuring the quality and reliability of web applications through a combination of manual and automated end‑to‑end testing. The role involves designing and maintaining scalable automation frameworks, executing hybrid test strategies, and leveraging AI agents to accelerate automation and improve test coverage. This position may operate in a US‑shift model and requires close collaboration with cross‑functional teams to troubleshoot issues, integrate automation into CI/CD pipelines, and deliver high‑quality product releases.

How will you make an impact?

Serve as Subject Matter Expert for core components, ensuring quality ownership throughout the product lifecycle.

Define and drive the test strategy and quality roadmap for complex web applications and integrated systems.

Oversee automation infrastructure and integrate tests into CI/CD pipelines for seamless delivery.

Lead automated data generation to ensure robust, repeatable testing across environments.

Mentor junior and mid-level engineers to foster technical excellence and professional growth.

Refine SDLC and STLC processes to balance best practices with team agility.

Lead internal training and adopt industry trends to evolve team capabilities.

Oversee critical production issue resolution and perform Root Cause Analysis (RCA).

Analyze complex data to solve technical problems and reach informed conclusions.

Act as the R&D Point of Contact for QA metrics and KPIs.

Partner with Product, UI/UX , Support, and R&D teams to align quality goals.

Have you got what it takes?

B.E./B.Tech in Computer Science, Industrial/Electronic Engineering.

8 to 11 years of experience in IT as Automation QA Engineer.

8+ years of experience in UI Automation testing.

Playwright equivalent UI testing tools

Languages Typescript/Java/Javascript

Experience in using API through automation framework.

Experienced working with Databases, writing SQL queries for data validation.

Desirable to have knowledge of Cloud services like AWS. 

Experience with CI/CD tools like Jenkins.

Exposure to AI tools like GitHub Copilot, Claude code or equivalent.

Experience leveraging AI agents to accelerate Root Cause Analysis (RCA), implementing self-healing automation, and validating AI model integrity

You will have an advantage if you also have:

ISTQB Certified, ISTQB® Certified Tester - AI Testing (CT-AI) or equivalent

Experienced with defect management and tracking tools, preferably Jira.

Excellent communication skills, very good English.

Experience working for Agile

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10494

Reporting into:  Tech Manager
Role Type: Individual Contributor

So, what’s the role all about? 

As a member of the Cloud Security team, a successful Specialist Cloud Security Engineer will need to be self-sufficient to collaborate effectively with multiple teams, such as Application Support, Infrastructure Operations, DevOps, Product R&D, Security teams, customers and 3rd party auditors.  This role will hold the responsibility to implement, manage, and operate the various technical tools that NiCE uses to secure and protect the NiCE Cloud. A strong technical background is required, with expectations for broad experience in security controls such as Vulnerability Management, Incident Response, CNAPP, SIEM, IAM, Threat Hunting, and other similar technologies, as well as the ability to provide consulting services to other teams within the organization.  A successful candidate in this role will also be able to work in a production cloud environment to collect and curate audit evidence and explain it to anyone who asks for it.  Strong communication skills are essential, and experience with Governance, Risk and Compliance (GRC) is a big plus! 

How will you make an impact?  

• You will directly impact the success of the NiCE cloud business by ensuring all customer and auditory security requirements are met and demonstrated. 
• A diverse, merit-driven work environment which rewards a growth mindset and encourages innovation and continued professional development; 
• The opportunity to work in a global, highly skilled, passionate workforce to deliver world-class service and products to market. 
• Competitive pay and excellent benefits. 
• Generous PTO policies. 
• A highly focused security & compliance team which is collaborative, supportive, experienced, and driven to help everyone from the individual to enterprise to our customers realize the success for which they aim. 

 Have you got what it takes?  

•  8+ years of experience with Information Security;
• University-level degree in Information Security, Computer Science or other related field;
• knowledge of incident response, vulnerability management, cloud security, and other related topics;
• A burning curiosity to learn as much as you can about the NiCE cloud environment and the services and products we offer our customers as well as the existing security infrastructure we have in place today;
• Excellent communications skills to work collaboratively with security team members and operations and development teams around the world;
• Strong organization and prioritization skills to enable independent work in order to achieve tactical and strategic security goals;
• Advanced education, training or experience with security and compliance;
• Experience working with work tracking tools such as JIRA, ServiceNow, or others.

 What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! 

 Enjoy NiCE-FLEX!  

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

Requisition ID:  9540
Reporting into: Technical Manager
Role Type: Individual Contributor 

So, what’s the role all about?

As a Senior Specialist Automation Engineer, you will be responsible for Drive quality engineering excellence through scalable automation frameworks. You will own automation-first strategy across the SDLC collaborating with engineering, product, and DevOps teams for high-quality releases. You will work closely with Professional Services, Cloud Operations, and CSM teams to handhold them through customer issues based on priority.

How will you make an impact?  

• Define QA strategy based on risk and production insights
• Design and maintain automation frameworks (Python/Java)
• Enhance automation suites (Robot Framework, Selenium, Playwright)
• Drive shift-left testing across UI, API, backend
• Own regression cycles and release quality
• Integrate testing into CI/CD pipelines
• Collaborate with Agile teams and provide quality metrics

Have you got what it takes?

• Bachelor’s degree in computer science or related field
• 12+ years QA experience with strong automation focus
• Experience with Selenium, Robot Framework, Python/Java
• API testing using Postman or similar
• Experience with CI/CD (Jenkins, Docker, Kubernetes)
• Database knowledge (MongoDB, MySQL, PostgreSQL)
• Strong problem-solving skills
• Ownership mindset
• Ability to influence stakeholders
• Strong communication
• Balance of strategy and execution

You will have an advantage if you also have:

• Experience with Playwright
• Cloud exposure (AWS, Azure, GCP)
• Experience in fraud/risk platforms
• Experience with rule engines and workflows
• Hands-on with AI-driven testing

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

 Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10531
Reporting into: Group Manager, Premier R&D
Role Type: Individual Contributor

So, what’s the role all about?

We are looking for a talented and motivated Technical Manager to join the Actimize Professional Services team at our Global Talent Center in Pune, India. This role is ideal for someone who has deep experience implementing complex on‑premise and SaaS Actimize solutions, and who is passionate about leading high‑performing teams delivering regulatory compliance implementations.

You are someone who is not afraid to roll up your sleeves and work hands-on with intricate Actimize detection logic, customizations, configurations, and SQL queries. If you enjoy solving complex problems, managing motivated engineering teams, and enhancing enterprise-scale compliance platforms, then this role is for you.

Become part of the team helping global banks maintain their AML, financial crime, and regulatory compliance posture through cutting‑edge Actimize technology.

How will you make an impact?

As a Technical Manager, you will lead a team of highly skilled developers implementing Actimize solutions. You’ll collaborate with global SMEs, architects, and business analysts while working on the latest Actimize products.

Your work will directly impact major financial institutions as you guide teams delivering enterprise-grade solutions for AML, Financial Crime, and Payments Fraud across global markets.

You will:

• Lead and manage a team of engineers working on Actimize implementations, customizations, and configuration activities.
• Drive end-to-end delivery of releases by managing dependencies, risks, timelines, and quality.
• Act as a technical SME and point of contact for the team.
• Collaborate with R&D, Implementation, and Customer Support teams globally.
• Participate in recruitment and team expansion activities.
• Ensure high chargeability and productivity for yourself and your team.
• Support career growth for team members through mentorship, training, and challenging assignments.
• Conduct proactive performance management including 1:1s, coaching, and feedback.
• Ensure high-quality engineering practices across all delivery phases.

Responsibilities

• Manage and track team deliverables to ensure successful release execution.
• Ensure best‑in‑class engineering principles, quality reviews, and delivery processes.
• Provide technical leadership and guidance to the team.
• Oversee installation, customization, and configuration of complex on‑prem and multi‑tenant hosted Actimize solutions.
• Act as SME on Actimize components, detection logic, models, and integration workflows.
• Handle stakeholder communication and alignment across onsite/offshore teams.
• Directly participate in hiring and skill development planning.
• Collaborate closely with R&D and global implementation teams to resolve issues and optimize delivery outcomes.
• Drive operational improvements, deployment best practices, and continuous enhancements.
• Support global customer engagements on technical and delivery aspects.

Have you got what it takes?

Required Skills & Experience

• 14+ years of experience in software development or professional services.
• 3+ years of experience managing high‑performing engineering teams in BFSI product or services environments.
• Strong experience with Actimize implementation, configuration, deployment, and customizations.
• Hands‑on experience in SQL, Oracle, SQL Server, PostgreSQL.
• Understanding of Unix/Linux OS, scripting (Shell), and deployment processes.
• Experience working with complex high‑availability, scalable systems.
• Exposure to onshore/offshore engagement models.
• Strong stakeholder management and communication skills.
• Working knowledge of cloud platforms such as AWS, Azure, or GCP.
• Familiarity with tools such as GitHub, Jenkins, Docker, Kubernetes, Artifactory.
• Knowledge of Compliance, Banking, AML, IFM, or Financial Markets domain.
• Prior exposure to AML/IFM systems is a strong advantage.

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! 

Enjoy NiCE-FLEX!  

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

Requisition ID:  10367
Reporting into: Group Manager

So, what’s the role all about?

NiCE Actimize is currently seeking to hire Technical Manager, skilled at implementing a complex on premise as well as hosted SaaS Actimize solutions to join the Actimize professional services team at Global Talent Center in PUNE INDIA. We are looking for a talented & motivated professional interested in working on the latest Actimize regulatory compliance offerings with special emphasis in managing a teams dedicated to implementation, customization and configuration. You are someone who is not afraid to roll up your sleeves and get down & dirty with intricate code & SQL queries, enhance product with complex needs. If yes, then come be part of the Actimize Professional Services Team.

How will you make an impact?

• Manage the teams' delivery to a successful release by tracking work, dependencies and risks and taking corrective actions as necessary.
• Be accountable for the technical delivery and quality of the team’s release by ensuring best quality engineering practices are followed including (but not limited to): writing and running of unit tests, smoke- and regression, code reviews, and design practices
• Be POC for the team and highlight any delivery risks
• Facilitate and support team member’s technical and career growth objectives through training, leadership opportunities, challenging work assignments, and focused mentorship.
• Ownership of individual and teams utilization. 
• Direct participation and delegation of all recruitment and hiring activities 
• Collaboration with R&D, Other implementation teams and Customer support teams 
• Proactive and on-going performance management activities including, regular 1:1s for establishing direction and providing corrective and reinforcing feed-back intended to help engineers to define and achieve career objectives

Have you got what it takes?

• 12+ years of experience in software development 
• Resource management experience, including resource appraisals, risk management, backup planning and work planning and allocation 
• 3+ years leading a high performing development team or software product implementation environment. 
• Exposure to onsite / offshore working model. 
• Senior Stakeholder management. 
• Experience in high performance, highly available and scalable system 
• Experience in installation, customization and configuration of complex SAAS hosted software product. 
• Experienced with private and public cloud infrastructures and technologies such as Amazon Web Services (AWS), Google Cloud Engine or Azure and should be able to drive discussion solutioning on cloud technologies
• Proficient in Database concepts and hands on experience working on Oracle/ SQL server, Postgres.
• Well aware of Unix / Linux and basic Shell scripting. 
• Understanding of standard deployment practices and basic understanding of industry standard tools such as Jenkins, Docker, VMs, Kubernetes, Artifactory
• Professional services experience is plus. 
• Compliance / Banking domain knowledge and/or exposure to AML/ IFM / financial market compliance is plus

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! 

Enjoy NiCE-FLEX!  

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

Requisition ID:  9439
Reporting into: Group Manager
Role Type: Tech Manager

So, what’s the role all about?

As a Senior Specialist Professional Services Engineer, you will be part of a dynamic, customer-facing team focused on the delivery and implementation of NICE Actimize Financial Crime Prevention solutions for leading financial institutions. This role provides exposure to key regulatory domains including AML, Payment Fraud, and Trading Compliance. You will be responsible for developing, configuring, and customizing Actimize product offerings while collaborating with SE Leads and implementation teams to deliver intelligent and innovative solutions.

How will you make an impact?

NICE Actimize is the industry leader in Financial Crimes and Compliance. At NICE, we continually push boundaries, challenge limits, and operate with ambition and excellence. As part of this team, you will bring your best every day, designing and implementing high-impact solutions that help major financial institutions prevent fraud, ensure compliance, and strengthen risk operations.

• Develop, configure, and customize Actimize software features per design and enterprise standards.
• Collaborate in multi‑disciplinary environments with Architects and Business Analysts using waterfall and agile methodologies.
• Work independently to complete complex development and configuration tasks.
• Support customers by troubleshooting and resolving functional issues.
• Interface with R&D, Professional Services, and Customer Support teams.
• Implement and configure new applications, set up new environments, and deploy solutions.
• Contribute to internal tools and utilities enabling engineering teams to operate efficiently at scale.
• Work occasionally onsite or across different time zones as required.
• Perform detailed troubleshooting, analysis, and debugging in enterprise environments.
• Manage complex database environments (Postgres, MS SQL) handling large data volumes.

Have you got what it takes?

• Strong understanding of end‑to‑end application workflows.
• Hands‑on expertise with SQL, Postgres DB, and managing large datasets.
• Strong analytical, debugging, and problem‑solving skills.
• Quick learner with excellent communication skills.
• Experience developing within complex database environments (Postgres, MS SQL).
• Exposure to Unix and basic command-line operations.
• Ability to independently develop and configure enterprise‑grade software features.
• High attention to detail with effective task management and planning.
• Understanding of scalable, secure, multi‑user coding concepts.

Plus, but not mandatory

• Experience or knowledge in Actimize development.
• Professional Services / Implementation exposure.
• DevOps knowledge (Kubernetes, Docker, Pods).
• AI/ML solution design and deployment experience.

Business Impact

• Holds full development and deployment responsibility as an Individual Contributor.
• Displays strong conceptual thinking and professional discretion.
• Applies independent judgment in resolving complex technical issues.
• Able to analyze and resolve problems of moderate scope using varied inputs.

Qualifications / Education

• BE/B.Tech with 5–7 years of relevant professional experience.

What’s in it for you?

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

 Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10236
Reporting into: Tech Manager
Role Type: Individual Contributor

So, what’s the role all about?

Specialist DevOps  (Security Advantage)

We are looking for a skilled and motivated Senior DevOps Engineer to join our Actimize Cloud organization. In this role, you will design, automate, secure, and operate cloud‑native infrastructure on AWS. You will work hands‑on with Kubernetes (EKS), CI/CD pipelines, IaC frameworks, and observability platforms, while partnering closely with R&D, CloudOps, AppOps, and Security teams.

Security experience is a strong advantage, as you will contribute to secure-by-default practices across our delivery pipelines and cloud environments

How will you make an impact?  

• Design, operate, and continuously improve cloud infrastructure using AWS and Kubernetes.
• Build and manage CI/CD pipelines (Jenkins, GitHub Actions) and GitOps workflows (Argo CD).
• Implement and maintain Infrastructure-as-Code using Terraform / OpenTofu.
• Contribute to system hardening, secure configurations, and cloud security controls.
• Integrate and maintain cloud monitoring, logging, and alerting systems.
• Partner with R&D and CloudOps teams to support deployment, scaling, and reliability needs.
• Troubleshoot production and pre-production environments and drive RCA/fixes.
• Participate in cost-optimization efforts, cloud hygiene, and automation improvements.
• Support onboarding of new regions, services, and infrastructure components.

Have you got what it takes?

• 3–6 years of experience in DevOps, Cloud Engineering, or Site Reliability Engineering.
• Strong hands-on experience with AWS services (IAM, EC2, EKS, VPC, ALB/NLB, S3, RDS, CloudWatch, etc.).
• Solid experience with Kubernetes (EKS)—deployment, scaling, networking, upgrades, troubleshooting.
• Practical experience with Terraform / OpenTofu and Infrastructure-as-Code.
• Familiarity with GitOps and tools like Argo CD.
• Strong scripting skills (Python, Bash, PowerShell, or Go).
• Experience operating CI/CD platforms (Jenkins, GitHub Actions, or similar).
• Good understanding of cloud networking: routing, firewalls, DNS, load balancing.
• Experience with monitoring and logging: Prometheus, Grafana, ELK, Fluentd, OpenTelemetry, Datadog, etc.
• Strong debugging skills and ability to troubleshoot distributed systems.

You will have an advantage if you also have:

• Experience with cloud security frameworks (CNAPP, CSPM, CIEM, CWPP).
• Knowledge of container/image scanning and supply chain security.
• Exposure to AWS security tools (GuardDuty, Inspector, KMS, WAF/NFW).
• Experience integrating scanners into CI/CD pipelines.
• Familiarity with SIEM, threat detection, and incident response workflows.
• You excel in fast-paced, cloud-native environments.
• You think automation-first and minimize manual work.
• You enjoy working closely with Engineering, Ops, and Security teams.
• You are proactive, collaborative, and eager to learn.
• You take ownership and care deeply about reliability and security.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

 Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10399
Reporting into: Director of Cloud Services
Role Type: Individual Contributor

What’s the role all about?

As a Specialist Engineer, you will be a technical leader and mentor, guiding engineering teams in designing, developing, and delivering scalable, high‑quality solutions. You’ll make critical architectural decisions, drive adoption of AI‑powered development practices, and ensure the team leverages advanced tools like GitHub Copilot to maximize productivity. This role combines hands‑on technical expertise with leadership responsibilities, enabling you to shape the future of our products and engineering culture.

 How will you make an impact?

• Lead technical architecture design and ensure alignment with product strategy and business goals.
• Guide and mentor engineers in best practices, coding standards, and system design.
• Design and develop scalable, secure, and high‑performance solutions across backend, cloud, and UI components.
• Champion the use of AI for automation and development, including advanced applications of GitHub Copilot.
• Evaluate and adopt emerging technologies to strengthen system reliability and innovation.
• Collaborate with cross‑functional teams (Product, R&D, DevOps, QA) to deliver end‑to‑end solutions.
• Drive DevOps excellence through CI/CD pipelines, automated testing, and cloud deployment strategies.
• Own technical decisions and provide clear rationale for architectural trade‑offs.
• Troubleshoot complex production issues with accountability and foresight.
• Foster a culture of continuous learning, innovation, and technical excellence.

 Have you got what it takes?

• 8–12 years of hands‑on experience in software engineering and system design.
• Proven expertise in architectural decision‑making and guiding engineering teams.
• Strong programming skills in Java, Python, and proficiency with cloud platforms (AWS preferred).
• Deep understanding of AI/ML concepts and practical experience integrating AI into development workflows.
• Advanced knowledge of GitHub Copilot and other AI‑driven development tools.
• Experience with modern UI frameworks (Angular, React, Vue).
• Solid grasp of data structures, algorithms, and distributed system design.
• Familiarity with CI/CD pipelines, Git, Jenkins, Docker, Kubernetes.
• Excellent analytical, problem‑solving, and communication skills.
• A proactive leader with strong ownership, curiosity, and a drive to innovate.
• Ability to collaborate effectively within global, cross‑functional teams.

 What’s in it for you?

Join a global, fast‑growing, market‑leading company where innovation is a way of life. You’ll work with some of the brightest minds in the industry in a creative, collaborative, and high‑energy environment. At NiCE, you’ll find endless opportunities across roles, domains, and technologies to shape your career journey.

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10421
Reporting into: Tech Manager
Role Type: Individual Contributor

What’s the role all about?

NiCE Actimize is currently seeking a Business Analyst Manager to join our Professional Services team at the Global Talent Center in Pune, India. This role is ideal for a seasoned professional with deep expertise in implementing complex on-premise and hosted SaaS Actimize solutions. You’ll lead a high-performing team of business analysts delivering compliance, risk management, and financial crime solutions to Financial Institution (FI) clients.

You are someone who thrives in a consulting environment, brings strong business acumen, and excels at translating complex requirements into actionable outcomes. If you have hands-on experience in the BFSI sector, particularly in Anti-Money Laundering (AML) or Fraud Prevention, and are passionate about building and mentoring teams—this is the opportunity for you.

How will you make an impact?

You’ll lead a team of talented and motivated business analysts, collaborating with architects, SMEs, R&D, Product Managers, and third-party vendors to deliver Actimize solutions that help banks meet regulatory needs in AML, financial compliance, and payment fraud.

• Manage delivery of releases by tracking work, dependencies, and risks
• Ensure quality through best practices and continuous improvement
• Mentor and support career growth of team members
• Own team chargeability and resource planning
• Act as SME for AML/Fraud and point of contact for the team
• Lead recruitment and hiring activities
• Collaborate across R&D, implementation, and support teams
• Conduct regular performance management and feedback sessions
• Define functional and non-functional product requirements
• Interface with customers to understand data needs and support implementations
• Facilitate communication across product and engineering teams
• Prioritize user stories and define acceptance criteria
• Conduct internal demos and support stakeholder presentations
• Recommend product features and enhancements

Have you got what it takes?

• 14+ years in software development/professional services in compliance domain
• 3+ years managing high-performing BA teams in BFSI product/service environments
• Experience with onsite/offshore delivery models
• Strong stakeholder management and communication skills
• Expertise in scalable, high-performance systems
• Skilled in writing business use cases, scenarios, and test cases
• Ability to multitask and understand technical solutions
• Quick learner with regulatory domain adaptability
• Strong analytical and modeling capabilities
• Experience in data transformation and integration
• Proficient in SQL and banking data interfaces
• Familiarity with Agile/Hybrid methodologies
• Tools: MS Teams, JIRA, AHA, Excel, Access, Visio

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! 

Enjoy NiCE-FLEX!  

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

Requisition ID:  9181
Reporting into: Group Manager

So, what’s the role all about?

We are looking for a highly motivated Full Stack Software Engineer to join our team and take part in developing a large scale, mission critical web application used by customers worldwide for financial crime investigation and compliance.

We are looking for a strong team player who is also capable of working independently, takes ownership, and has a high ability for self-learning and problem solving in a complex technical environment.

How will you make an impact?  

• Develop and maintain web-based applications for large organizations for On-Prem and Cloud deployments.
• Full ownership over the development-lifecycle of features according to design document and enterprise software standards.
• Optimize application performance and scalability.
• Design and develop for multiple platforms deployment, databases and application servers.
• Collaborate with various R&D groups and with support tiers

Have you got what it takes?

• Bachelor’s or master’s degree in computer science, Data Engineering, or a related field
• 2 to 5 years of hands-on software development experience
• Proficiency in Java
• Strong experience with Spring Framework (Spring Boot, Spring MVC).
• Hands-on experience with Hibernate / ORM Framework
• Frontend Experience in one of the following: Vue.js, Angular or React
• A comprehensive familiarity and proven experience in OOD/OOP
• Experience with SQL and relational DB environments such as Oracle, MSSQL, PostgreSQL.
• Self-motivated and fast learner with a strong sense of ownership and drive
• Deep understanding of Algorithms & Data Structure.
• Strong problem-solving and system design skills
• Good communication with peers, subordinates and managers

You will have an advantage if you also have:

• Experience with CI/CD technologies (Jenkins etc.)
• Knowledge in secure code practices.
• Container orchestration experience

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

 Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10410
Reporting into: Tech Manager
Role Type: Individual Contributor

Created in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.

COMPANY OVERVIEW

At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration. 

We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities. 

Learn more at www.ivalua.com. Follow us on LinkedIn 

THE OPPORTUNITY

CONTEXT: 

Our RUN department, international in scope (EMEA, AMER, APAC) and in full growth, is made up of around fifty experts leveraging IVALUA procurement solutions for our customers post go-live. The team is still growing in order to guarantee the satisfaction of a growing number of customers.

ROLE: 

Here at Ivalua, we are currently looking for a Associate Customer Application Engineer. You will be reporting to the RUN Manager of the technical customer support team and you will be responsible for managing the customer relationship on the maintenance of the applications in operational and technical terms. You will own enhancements, Upgrades and Application Performance Tuning Activates. You will be trained and certified on our Buyer application (SaaS Source-to-Pay software package).

WHAT YOU WILL DO WITH US 

• Manage the customer relationship. Gather business requirements and analyze the impact on the implemented solution. 
• Advise Customers on procurement leading practices and configuration management.
• Use Ivalua Buyer technical framework (C# .NET & SQL) to configure and customize Ivalua Buyer solution to meet specific business requirements
• Reverse engineering and debugging to solve project issues throughout all phases of the implementation cycle
• Develop advanced configuration knowledge and show strong technical creativity skills to leverage configuration features in order to limit custom code
• Interact with R&D team for product features
• Manage deliveries and solve technical operational issues
• Contribute to peer code review

YOUR PROFILE

If you have the below experience and strengths this role could be for you:

Skills and Experience:

• Minimum 1 year of experience in software development, primarily in C#, .NET and SQL Server
• Ability to understand complex functional and technical environments and communicate technical concepts to non-technical people
• Comfortable looking for configuration solutions versus new coding and development
• Functional knowledge of SRM, Supply Chain, and/or Procurement is a plus

Soft Skills :

• BE/BTech or Masters degree in Computer Engineering, Computer science, or a closely related field or foreign equivalent. Procurement domain will be an added advantage.
• Excellent written and verbal communication skills  and at ease in a multicultural environment
• Manage client relationships, self-driven, results oriented, strong leadership and exceptional communication skills.

WHAT HAPPENS NEXT

If your application fits this specific position’s needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals – apply today! 

Our Talent team will guide you through every step of the interview process - from preparation to completion. They're here to support you! 

Our recruitment process is designed to assess your competencies through a series of personalized interviews with internal stakeholders relevant to the role. 

Interviews will be conducted virtually via video or on-site with face-to-face meetings.

LIFE AT IVALUA

• Hybrid working model (3 days in the office per week)
• We're a team dedicated to pushing the boundaries of product innovation and technology, Sustainable Growth, Privately Held
• A stable and cash-flow positive Company since 10 years
• Snacks and weekly lunches in the office
• Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity
• Unlock and unleash your full professional potential with our exceptional training and career development program
• Join a dynamic and international team of top-notch professionals who are experts in their respective fields. Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work. Experience a truly diverse and inclusive work environment where your unique contributions are highly valued
• Regular social events, competitive outings, team running events, and musical activities
• Comparably recognized Ivalua for the following (https://www.comparably.com/companies/ivalua) :                                   

Powered by People - Powered by You!

United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans - Ivalua Linkedin

Experience Life At Ivalua - check out our captivating video! Gain insight into our unique company culture and get a glimpse of what it's like to work with us.

#LI-NS1

FEQ425R230

As a Solutions Architect (Analytics, AI, Big Data, Public Cloud), you will guide the technical evaluation phase in a hands-on environment throughout the sales process. You will be a technical advisor internally to the sales team, and work with the product team as an advocate of your customers in the field. You will help our customers to achieve tangible data-driven outcomes through the use of our Databricks Lakehouse Platform, helping data teams complete projects and integrate our platform into their enterprise Ecosystem. You'll grow as a leader in your field, while finding solutions to our customers' biggest challenges in big data, analytics, data engineering and data science problems.

The impact you will have:

• You will be a Big Data Analytics expert on aspects of architecture and design
• Lead your clients through evaluating and adopting Databricks including hands-on Apache Spark™ programming and integration with the wider cloud ecosystem
• Support your customers by authoring reference architectures, how-tos, and demo applications
• Integrate Databricks with 3rd-party applications to support customer architectures
• Engage with the technical community by leading workshops, seminars and meet-ups
• Together with your Account Executive, you will form successful relationships with clients throughout your assigned territory to provide technical and business value

What we look for:

• Strong consulting / customer facing experience , working with external clients across a variety of industry markets
• Core strength in either data engineering or data science technologies
• 8+ years of experience demonstrating technical concepts, including demos, presenting and white-boarding
• 8+ years of experience designing architectures within a public cloud (AWS, Azure or GCP)
• 6+ years of experience with Big Data technologies, including Apache Spark™, AI, Data Science, Data Engineering, Hadoop, Cassandra, and others
• Coding experience in Python, R, Java, Apache Spark™ or Scala

Created in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.

COMPANY OVERVIEW

At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionises supply chain sustainability and resiliency to unlock the power of supplier collaboration. 

We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities. 

Learn more at www.ivalua.com. Follow us on LinkedIn 

THE OPPORTUNITY

CONTEXT: 

Our RUN department, international in scope (EMEA, AMER, APAC) and in full growth, is made up of around fifty experts leveraging IVALUA procurement solutions for our customers post go-live. The team is still growing in order to guarantee the satisfaction of a growing number of customers.

ROLE:

Here at Ivalua, we are currently looking for a Customer Application Engineer. You will be reporting to the RUN Manager of the technical customer support team and you will be responsible for managing the customer relationship on the maintenance of the applications in operational and technical terms. You will own enhancements, Upgrades and Application Performance Tuning Activates. You will be trained and certified on our Buyer application (SaaS Source-to-Pay software package).

WHAT YOU WILL DO WITH US

Management of customer relations on the application

• Dedicated contact for the customer administrator of the Ivalua solution on 1 to 5 accounts
• Responsible for your customers satisfaction by providing attention and technical expertise
• Weekly meeting (prioritization of requests) and monthly meeting (maintenance report, improvement plan and new subjects) with the customer and the integrator partner

Maintenance:

• Follow-up, qualification, and prioritization of customer requests
• Expertise needed in troubleshooting code and SQL issues
• Staying up to date with trends with new syntax, query optimization, and 
• Prior knowledge of C# .NET & SQL frameworks to best support existing and future Ivalua customers
• Ability to communicate well with customers and team members

Change requests:

• Analysis of needs, deviations and customer processes in connection with project engineers, production of costs of requests.
• Parameterization of the solution and reduction of specific code

Upgrade solution:

• Preparation of the upgrade: generic and specific code (to be reduced), parameters, tests
• Customer acceptance and production
• Customer support and follow-up of associated anomalies

Expertise in solution and Customer Satisfaction:

• Training in new and advanced products. Support for partners and customers
• Feedback to R&D of customer needs and projects
• Punctual participation in customer specification and configuration workshops.

YOUR PROFILE

Skills and Experience:

• Minimum 4 years of experience on L3/L4 Software Product Technical Support Process
• You have experience as a developer in object-oriented language (ideally C#) acquired through at least projects, internships or work-study.
• You are a master of SQL (writing and optimizing queries)
• You have experience in technical support, and if possible customer management. 
• Preferred University degree in BE/BTech or Masters degree in Computer Engineering, Computer science, or a closely related field or foreign equivalent. Procurement domain will be an added advantage

Soft Skills :

• Excellent written and verbal communication skills  and at ease in a multicultural environment
• You have strong autonomy and good management of priorities
• You want to develop your customer relationship management skills.

WHAT HAPPENS NEXT

If your application fits this specific position’s needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals – apply today! 

Our Talent team will guide you through every step of the interview process - from preparation to completion. They're here to support you! 

Our recruitment process is designed to assess your competencies through a series of personalized interviews with internal stakeholders relevant to the role. 

Interviews will be conducted virtually via video or on-site with face-to-face meetings.

LIFE AT IVALUA

• Hybrid working model (3 days in the office per week)
• We're a team dedicated to pushing the boundaries of product innovation and technology, Sustainable Growth, Privately Held
• A stable and cash-flow positive Company since 10 years
• Snacks and weekly lunches in the office
• Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity
• Unlock and unleash your full professional potential with our exceptional training and career development program
• Join a dynamic and international team of top-notch professionals who are experts in their respective fields. Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work. Experience a truly diverse and inclusive work environment where your unique contributions are highly valued
• Regular social events, competitive outings, team running events, and musical activities
• Comparably recognized Ivalua for the following (https://www.comparably.com/companies/ivalua) :

Powered by People - Powered by You!

United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans - Ivalua Linkedin

Experience life at Ivalua - check out our captivating video! Gain insight into our unique company culture and get a glimpse of what it's like to work with us.

About the Role:

As a Product Owner at Abacus Insights, you will play a pivotal role in bringing to market a cutting-edge cloud data platform which enables an industry leading data usability for healthcare payers, ultimately enabling them to turn their vast data into insights that drive improved outcomes. This role requires a robust background in software development or data engineering to effectively translate high-level product vision and customer needs into detailed requirements. You will be working collaboratively with engineering and stakeholders from across the organization to ensure the development of features that optimize value and meet customer needs. As a key member of the product team, you will be responsible for managing Abacus products throughout their lifecycle to include opportunity identification, demand intake, roadmap management, requirement development and analysis, story grooming, design reviews, product acceptance, go-to-market, and sunset planning. This role requires a person who can successfully manage across all aspects of product management while keeping focused on delivering true customer ROI and excelling as a technical translator of business need into technical specifications.

Your day to day: 

• Translate the strategic direction set by the Product Manager into specific product features and oversee development of these features efficiently within the agile framework.
• Support engineers comprehensively throughout all aspects of the Software Development Life Cycle (SDLC), providing guidance, insights, and assistance as necessary.
• Assume end-to-end responsibility for the lifecycle of product features you own
• Act as the primary translator between business needs and technical requirements, effectively bridging the gap to ensure alignment between stakeholders and engineering teams.
• Work with cross-functional teams to analyze current product performance and identify areas for improvement.
• Communicate comprehensive updates, progress reports, and insights related to the product's development to company leadership and other audiences.
• Collaborate with stakeholders, customers, and the development team to gather comprehensive requirements and document customer scenarios, pain points, and success criteria for product feature-sets and features.
• Estimate anticipated impact of each product feature and craft effective value statements to be used in roadmap prioritization.
• Create, prioritize, and manage the product backlog to ensure that the team is working on the most valuable items first.
• Ensure that the development team understands the scope and complexity of the tasks and can accurately estimate the level of development effort.
• Participate in sprint planning, reviews, and retrospectives, ensuring that the development team is building the product as envisioned and meeting the acceptance criteria.
• Act as the primary liaison between stakeholders and the development team, conveying updates, managing expectations, and gathering feedback.
• Ensure visibility, transparency, and clarity of the product backlog for all stakeholders involved.
• Manage product acceptance testing phases to ensure features not only add value but also align with customer needs.
• Coordinate release activities to ensure seamless deployment.
• Prepare relevant documentation and conduct internal user training for new features.
• Collaborate with client management to ennsure they have what they need to support our clients in optimizing the impact of the product.

What you bring to the team:

• A deep understanding of data software engineering or a minimum of 3 years of software development or data engineering experience.
• Domain expertise in shipping Software as a Service (SaaS) products.
• Deep domain expertise in cloud technologies, including AWS, Azure and/or GCP.
• Skilled in database concepts and tools (preferably on Databricks and Snowflake).
• Deep understanding of the data platform R&D processes and agile methodologies.
• Experience with big data, ETL and data pipelines, security and privacy, DevOps, or automation.
• BS or MS in Computer Science, or related fields, or equivalent experience in a technical product owner role or an adjacent position.
• Proven ability to influence and coordinate cross-functional teams to execute plans in highly technical environments.
• Exceptional communication skills critical for translating business requirements into technical specifications, and communicating with technical and non-technical audiences.
• Well-developed strategic-thinking skills, with the ability to inspire and lead others.
• A highly proactive get it done attitude and the skills to back it up.
• Demonstrated ability to thrive in a fast-paced, dynamic startup environment.

What we would like to see, but not required:

• US Healthcare Payor or Provider industry experience.
• Experience with healthcare interoperability standards such as HL7 V2, FHIR and X12.
• Experience with integrating or implementing healthcare-related EMPI/MDM workflows.

What you’ll get in return :

• Competitive Leave & Benefits
• Comprehensive health coverage
• Equity for every employee – share in our success
• Growth-focused environment – your development matters here

Work arrangements :

• Standard hours: 8 hours/day, 5 days/week
• Location: Pune, Hybrid (3 days a week in office)
• Shift: 12pm-9pm IST

SOLUTION ARCHITECT (Ivalua Certified)

(Pune - India)

Created in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.

COMPANY OVERVIEW

At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration. 

We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities. 

Learn more at www.ivalua.com. Follow us on LinkedIn and Twitter.

THE OPPORTUNITY

CONTEXT: 

Our Customer Support team is dedicated to leveraging IVALUA procurement solutions for our customers post go-live. The RUN team, international in scope (EMEA, AMER, APAC) and in full growth, is made up of around fifty experts and is still growing in order to guarantee the satisfaction of a growing number of customers. 

ROLE: 

This is an exciting opportunity for a Solution Architect at Ivalua. You will be reporting to Sr. Director, RUN and you will present to our clients the new version of the application and its latest features, identify potential gaps between the client’s existing application and the targeted version for the upgrade, recommend design changes to address these gaps, and coordinate with client throughout the Upgrade phase. Your excellent functional and technical knowledge of the Ivalua application will allow you understand the impacts of upgrading existing client applications, in order to propose the best possible migration. You will also be collaborating closely with the Customer Success Manager, the R&D Upgrade team and the RUN team to help them grow the value of the Application Upgrade for the clients and ensure eventually the success of the Upgrade in Production. You will be in charge of formalizing the macro-planning and migration path of the Upgrade guaranteeing good user experience, appropriate business coverage (non-regression and innovation), change management, high performance and security levels.

WHAT YOU WILL DO WITH US

• Present the new version to the customer for upgrades, and evaluate the impact of the upgrade for the existing features deployed in Production and the changes for the users
• Drive the sessions with the Customers to support their understanding of the new solution, promote the innovation in the new release and coordinate demo of the new release
• Address and document gaps between the new version and the version in Production.  Detail the integration work and change management to be done on client side (with his partner). Coordinate internally all design sticky points during the Upgrade
• Document the Macro-planning of the upgrade and its content for the client and Ivalua
• Get the validation from the Customer on the new version and migration strategy
• Support the Ivalua upgrade team (R&D & RUN) during the upgrade phase to address any configuration / design / user experience issue and propose the migration solution
• Provide with PS/CS team a level of effort for enhancements requested by the Customer, out of scope of the upgrade, and propose to the Customer the Statement of Work.
• Mentor the RUN TAMs to handle design questions by themselves and ultimately contribute to solution architect tasks
• Interact with RD on product gaps to provide details on business needs and guarantee that the production solution will meet business needs and contribute to the Product Roadmap

YOUR PROFILE

• If you have the below experience and strengths this role could be for you:

Skills and Experience:

• Minimum 10 years of experience and functional knowledge of Procurement & Finance (or Supply Chain) functions
• Deep knowledge of Ivalua solution
• Ivalua certified both in S2C and P2P
• Strong leadership skills and ability to effectively engage with a wide range of stakeholders
• Project Management experience is a plus
• Some travel on client sites (up to 20%)
• Preferred University degree in BE/BTech or master’s degree in computer engineering, Computer science, or a closely related field or foreign equivalent. Procurement domain will be an added advantage.

Soft Skills:

• Clear communicator (written and verbal) – to ensure ability to write incident forms.
• The ability to work in a team and as an individual
• The ability to work under pressure and to tight deadlines
• Good judgement skills
• Natural curiosity

WHAT HAPPENS NEXT

If your application fits this specific position’s needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals – apply today! 

Our Talent team will guide you through every step of the interview process - from preparation to completion. They're here to support you! 

Our recruitment process is designed to assess your competencies through a series of personalized interviews with internal stakeholders relevant to the role. 

Interviews will be conducted virtually via video or on-site with face-to-face meetings.

LIFE AT IVALUA

• Hybrid working model (3 days in the office per week).
• We're a team dedicated to pushing the boundaries of product innovation and technology, Sustainable Growth oriented and Privately held.
• A stable and cash-flow positive Company since 10 years.
• Snacks and weekly lunches in the office.
• Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity.
• Unlock and unleash your full professional potential with our exceptional training and career development program.
• Join a dynamic and international team of top-notch professionals who are experts in their respective fields. 
• Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work. 
• Experience a truly diverse and inclusive work environment where your unique contributions are highly valued.
• Regular social events, competitive outings, team running events, and musical activities.
• Comparably recognized Ivalua for the following (https://www.comparably.com/companies/ivalua) :

Powered by People - Powered by You!

United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans. 

Experience life at Ivalua - check out our captivating video! Gain insight into our unique company culture and get a glimpse of what it's like to work with us.

#LI-DK1