Role Overview

We are looking for a highly experienced Senior QA Manager to own end-to-end quality for SonicOS, the core operating system powering SonicWall’s next-generation firewall products. This is a high-impact leadership role where you will define quality strategy, drive automation and test infrastructure investments, and partner closely with Product Management, Development, Release Engineering, DevOps, and Support teams to ensure every release meets high standards of reliability, security, and customer trust.

You will be responsible not just for test execution, but for shaping how quality is built into the product lifecycle — from early design reviews and threat modelling to release readiness and post-release learning.

Key Responsibilities

Quality Strategy & Release Ownership

• Define and continuously improve the QA strategy for SonicOS across major releases, patches, and hotfixes
• Establish quality gates, entry/exit criteria, and clear release readiness standards
• Drive risk-based testing and shift-left practices to catch issues early
• Own go/no-go decisions for releases from a quality standpoint

Firewall Domain & Technical Leadership

• Provide strong technical leadership across firewall features such as:
• Stateful firewall, NAT, VPN (IPSec/SSL), routing, HA
• Security services like IPS, DPI-SSL, Gateway AV, App Control, Web Filtering
• Review PRDs, design documents, and architecture proposals with a quality & security mindset
• Define comprehensive test strategies covering:
• Functional correctness and complex E2E customer workflows
• Performance, scale, and stress (throughput, sessions, DPI impact)
• HA failover, upgrades/downgrades, config migrations, and long-run stability
• Champion security and negative testing to validate abuse cases and threat scenarios

Automation, CI/CD & Test Infrastructure

• Define the long-term automation vision (UI, API, CLI, E2E) and measurable coverage goals
• Partner with automation leads to build scalable, reliable frameworks integrated into CI/CD
• Drive stability and reliability of automated test suites (reduce flakiness, improve signal)
• Own strategy for testbeds spanning hardware appliances, virtual firewalls, and cloud deployments
• Work with infra teams to ensure availability, capacity planning, and reliability of test environments

Execution Excellence & Metrics

• Own and track key quality metrics: defect leakage, escape rate, regression effectiveness, automation ROI, flakiness trends
• Lead regular release readiness and quality reviews with senior stakeholders
• Drive deep root cause analysis for production escapes and systemic quality gaps
• Convert learnings from field issues into preventive quality improvements

People Leadership & Stakeholder Influence

• Build, mentor, and retain a strong leadership bench of QA managers, leads, and senior engineers
• Set clear expectations, career paths, and technical growth plans for the QA organization
• Influence engineering leadership and PMs to prioritize quality, reliability, and customer impact
• Represent QA in leadership forums, customer escalations, and cross-functional reviews

Required Skills & Experience

• 10+ years of total technical experience, including at least 2+ years in a management or leadership role
• Strong background in testing firewall / network security products or similar system software
• Deep understanding of networking and security fundamentals (TCP/IP, routing, NAT, VPN, HA, IPS/DPI concepts, authentication mechanisms)
• Experience owning quality for complex, large-scale system software releases
• Proven leadership experience managing and scaling QA teams across geographies
• Strong exposure to automation strategy and CI/CD-driven quality practices
• Excellent communication skills with the ability to influence senior technical stakeholders

Good to Have

• Prior experience with SonicOS or comparable firewall OS platforms
• Exposure to security compliance programs (FIPS, Common Criteria, SOC2)
• Experience testing in hybrid environments (hardware + virtual + cloud)
• Experience handling customer escalations and field issue RCA

What Success Looks Like

• Predictable, high-quality SonicOS releases with reduced Sev1/Sev2 customer issues
• Measurable improvement in automation coverage and test effectiveness
• Faster feedback cycles for Dev and PM through shift-left and CI/CD integration
• Strong QA leadership bench and high team engagement
• Improved customer trust and reduced critical escalations

#LI-KB7

#LI-Remote

#LI-Pune

What's the Role All About?

The Tech Manager is a senior technical leadership role responsible for driving the design, delivery, and quality of AI-driven and Conversational AI solutions across the NICE CXone ecosystem. With 15+ years of experience, you will lead and mentor a high-performing engineering team, bring deep expertise in AI models, AWS Knowledge Hub, and AWS Cloud, and serve as a key technical authority across cross-functional delivery teams. This role blends hands-on technical depth with strong people management, ensuring both engineering excellence and team growth.

How Will You Make an Impact?

Technical Leadership:

• Define and govern technical standards and best practices for AI and Conversational AI solution delivery.
• Provide hands-on guidance on the design and implementation of integrations using APIs, modern web technologies, and authentication standards.
• Lead the development of proofs of concept (PoCs) and production-ready solution components leveraging AWS Cloud, AWS Knowledge Hub, and AI/ML models.
• Drive prompt engineering, conversational design, and AI orchestration best practices across the team.
• Oversee testing, validation, and go-live activities to ensure solutions meet quality, performance, security, and usability standards.

People Management & Team Development:

• Lead, mentor, and develop a team of engineers — conducting performance reviews, supporting career growth, and fostering a culture of continuous learning.
• Define and uphold engineering standards, coding guidelines, and delivery frameworks across the team.
• Identify skill gaps and build team capability in emerging areas such as Generative AI, AWS services, and enterprise conversational platforms.
• Drive a collaborative, inclusive, and high-accountability team culture.

Technical Problem Solving & Quality:

• Diagnose and resolve complex technical challenges across SaaS applications, cloud environments, AI integrations, and data flows.
• Ensure all implementations meet enterprise-grade standards for quality, scalability, security, and performance.
• Produce and review key documentation including architecture specifications, test strategies, and deployment materials.

Delivery & Process Excellence:

• Drive Agile/Scrum delivery practices including sprint planning, retrospectives, and release management.
• Define and continuously improve engineering processes, documentation standards, and delivery frameworks.
• Align technical roadmap planning with business priorities and stakeholder expectations.
• Manage escalations effectively and maintain strong cross-functional collaboration with Implementation Engineers, Consultants, Project Managers, and Customer Success teams.

Collaboration & Stakeholder Engagement:

• Partner with senior stakeholders, customers, and cross-functional teams to translate business requirements into technical solutions.
• Participate in customer workshops, design reviews, and technical discussions — communicating architecture decisions and implementation strategies with clarity and confidence.
• Maintain transparent and consistent communication across all delivery teams.

Have You Got What It Takes?

Experience & Education:

• Bachelor's degree in Computer Science, Information Systems, Electrical Engineering, or equivalent work experience.
• 15+ years of professional experience in software engineering or technical delivery roles, with a focus on AI, digital channels, or bot/conversational applications preferred.
• 5+ years in a technical leadership or people management role (Engineering Manager, Tech Lead, or similar).

Technical & Architecture Skills:

• 7+ years of hands-on software development experience, with at least 2–3 years in a tech lead or architect capacity.
• Strong proficiency in modern programming languages such as Java, Python, C#, or JavaScript/TypeScript.
• Deep knowledge of AWS Cloud services and AWS Knowledge Hub; familiarity with Azure or GCP is a plus.
• Proven experience working with AI/ML models, Generative AI frameworks, and enterprise AI orchestration patterns.
• Strong expertise in:
• Web APIs, SOAP, and REST implementations
• Modern authentication standards (OAuth2, OIDC, SAML)
• Browser and web security (CORS, X-Frame Options)
• HTML/CSS and front-end fundamentals
• Prompt engineering and AI integration patterns
• Solid understanding of CI/CD pipelines, DevOps practices, and software architecture principles.
• Proficiency in databases (SQL/NoSQL) and data integration patterns.
• Strong understanding of conversational UX, AI-driven interfaces, and enterprise AI platforms.

Leadership & People Management:

• Demonstrated experience managing and growing engineering teams, including performance management and career development planning.
• Ability to define technical vision, establish engineering standards, and align team deliverables with organisational goals.
• Strong stakeholder management skills, including handling escalations and influencing at senior levels.
• Experience driving technical roadmap planning across multi-disciplinary teams.

Communication & Collaboration:

• Clear, confident written and verbal communication skills.
• Comfortable engaging with customers and senior stakeholders to articulate technical decisions, solution architecture, and delivery strategy.
• Effective leader in design reviews, sprint planning, technical discussions, and delivery execution.

Delivery & Process:

• Experience defining and improving engineering processes, documentation standards, and delivery governance.
• Strong track record of authoring and reviewing design documents, functional requirements, test strategies, and deployment guides.
• Experienced in Agile/Scrum environments with a focus on predictable, high-quality delivery.
• Willingness to work in US shift hours (5 PM – 2 AM IST).

You Will Have an Advantage If You Also Have:

• Hands-on experience with NICE CXone products or other cloud-based contact centre platforms.
• Experience with enterprise conversational AI platforms such as NICE CXone, Kore.ai, Amelia, Dialogflow, or similar.
• Exposure to Generative AI tools, LLM fine-tuning, or RAG-based architectures.

What's in It for You?

Join an ever-growing, market-disrupting, global company where the teams — comprised of the best of the best — work in a fast-paced, collaborative, and creative environment. As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX! At NICE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility — 2 days working from the office and 3 days of remote work each week. Office days focus on face-to-face collaboration, where teamwork and creative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10786

Reporting Into: Director , Engineering 

Role Type: People Management

The Role

The Senior Software Engineer - Browser Extensions will own the architecture and implementation of Securly's onboard filtering engine — building a local policy cache and real-time filtering decision engine inside the Chrome extension that moves filtering decisions on-device, improving speed, reliability, and bypass resistance for millions of students on Chromebooks.

You will design and build the system that eliminates the cloud round-trip for 80% of filtering decisions: a local policy cache with delta sync, a filtering decision engine running inside the MV3 service worker, and the bypass prevention layer that ensures the security model is not exploitable.

At L5, this role carries additional strategic weight. Google's Filter and Monitor platform shift is moving ChromeOS toward native Content Filtering APIs and away from browser extensions as the primary enforcement point. You will track this transition, evaluate its implications for Securly's extension strategy, and surface architectural recommendations — not just implement the current plan.

What You'll Do

• Own the architecture of the onboard filtering engine: local policy cache, delta sync protocol, filtering decision engine, and bypass prevention layer.
• Architect and implement the local policy cache: delta sync protocol, TTL management, cache invalidation logic, and graceful cloud fallback.
• Build the onboard filtering decision engine in the MV3 service worker: domain matching, URL categorization, iframe detection using DOM context, and allow/block decisions.
• Implement and harden bypass prevention: same-origin policy, CSP, CORS, iframe sandboxing, content script/page context boundaries, and timing-based attack vectors.
• Track Google's Filter and Monitor platform evolution (ChromeOS Content Filtering APIs); write architectural memos evaluating implications for Securly's extension strategy.
• Lead the transition and implementation of new filtering features using TypeScript and modern JavaScript within the MV3 framework.
• Optimize extension performance to add negligible latency on consumer-grade student Chromebook hardware; define and enforce performance budgets.
• Mentor Ashish M (L4) and new extension hires: substantive code reviews, pair on security model design, drive team understanding of bypass threat vectors.
• Manage chrome.storage.local within platform limits; evaluate IndexedDB for policy cache requirements that exceed those limits.

Skills & Requirements

Who You Are

• You know how browsers actually work — not just the APIs, but the security model, the process model, and the specific ways students try to break it.
• You have shipped production Chrome extensions at scale and know what service worker memory management means on a 4GB Chromebook.
• You track platform shifts (Google F&M, ChromeOS Content Filtering API) and understand what they mean for your system's architecture.
• You produce written artifacts (ADRs, threat models, platform memos) that document your reasoning for the team and for leadership.
• You write TypeScript that other senior engineers learn from, and your code reviews raise the floor for the engineers around you.

What It Means to Be L5 at Securly

L5 at Securly is a Staff Engineer. You are the technical owner, not just an implementer.

• Drive technical direction for your initiative end-to-end: from architecture to production, with minimal oversight from your engineering manager.
• Identify and resolve ambiguity in requirements, system boundaries, and design tradeoffs without waiting for a fully-formed spec.
• Mentor L3/L4 engineers on the team: code reviews, design feedback, pairing, and raising the bar for what production-quality work looks like.
• Partner with your L6 technical lead and the Distinguished Engineer on architectural decisions, surfacing tradeoffs clearly rather than deferring them upward.
• Contribute to cross-team engineering standards: you are expected to influence practices beyond your immediate squad.
• Translate technical context into clear written artifacts that non-engineers (PM, Support, Leadership) can act on.
• Participate in on-call rotation and own the full incident lifecycle for your system: detection, diagnosis, resolution, and retrospective.

About Securly

Benefits

The Role

The Senior SDET - Browser & Extension Testing will own test strategy, quality architecture, and the automated regression infrastructure for Securly's onboard filtering project — building the test systems that ensure a safety-critical Chrome extension works correctly for millions of students and keeps working through every browser update and policy change.

The onboard filtering project is a high-risk architecture change to a widely-deployed extension. A regression in allow/block decision logic, cache invalidation, or bypass prevention could expose students to inappropriate content or disrupt school operations. The test infrastructure you build is the last line of defense before production.

At L5, this is an engineering leadership role, not a QA role. You will define what 'production-ready' means for a safety-critical student product, enforce that standard through CI/CD quality gates, and contribute to extension development directly.

What You'll Do

• Define what 'passing' means for the onboard filtering project: establish written quality criteria covering correctness, security, and performance that gate production releases.
• Design and implement automated test suites covering block/allow decisions, iframe handling, cache invalidation, TTL expiry, fallback behavior, and filtering decision engine edge cases.
• Build CI/CD quality gates that prevent regressions from reaching production; own the pipeline configuration and ensure the quality bar is enforced, not advisory.
• Model bypass threats systematically: document how students exploit timing windows, iframes, DOM manipulation, redirect chains, and DNS TTL behavior — then build automated tests that catch those bypasses.
• Measure and establish written performance baselines: page load latency impact, service worker memory usage, cache sync overhead across realistic Chromebook hardware profiles.
• Contribute to Chrome extension development work in TypeScript/JavaScript alongside test responsibilities.
• Serve as the team's expert on bypass threat modeling: your analysis of how students circumvent filtering is an input to the implementation team's architecture decisions.
• Mentor engineers on test architecture as a first-class discipline.

Skills & Requirements

Who You Are

• You think like an attacker when writing tests — you do not test the happy path and call it done. You document attack vectors so the implementation team designs against them.
• You have shipped production Chrome extensions and built the test infrastructure around them. You know both sides of the work.
• You treat test architecture as a first-class engineering discipline. A feature without a regression suite is not finished.
• You define what 'quality' means on a safety-critical product and produce written criteria that hold the codebase to that standard.
• You contribute to development, not just testing — this is an L5 engineering role, and your TypeScript ships alongside your test suites.
• Your bypass threat model documents are used by the implementation team to make better architecture decisions.

What It Means to Be L5 at Securly

L5 at Securly is a Staff Engineer. You are the technical owner, not just an implementer.

• Drive technical direction for your initiative end-to-end: from architecture to production, with minimal oversight from your engineering manager.
• Identify and resolve ambiguity in requirements, system boundaries, and design tradeoffs without waiting for a fully-formed spec.
• Mentor L3/L4 engineers on the team: code reviews, design feedback, pairing, and raising the bar for what production-quality work looks like.
• Partner with your L6 technical lead and the Distinguished Engineer on architectural decisions, surfacing tradeoffs clearly rather than deferring them upward.
• Contribute to cross-team engineering standards: you are expected to influence practices beyond your immediate squad.
• Translate technical context into clear written artifacts that non-engineers (PM, Support, Leadership) can act on.
• Participate in on-call rotation and own the full incident lifecycle for your system: detection, diagnosis, resolution, and retrospective.

About Securly

Benefits

The Role

As a Senior Software Engineer (GO) - DNS & Network Systems, you will own the architecture and delivery of Securly's DNS-over-HTTPS (DoH) resolver — a production-grade, identity-aware DNS service that enforces filtering policy at the browser and OS level for millions of students on managed Chromebooks.

This is a critical infrastructure role at the intersection of DNS, identity, and network security. You will design and build a high-performance DoH resolver in Go that extracts device and user identity from Chrome enterprise policy URL templates and integrates with Securly's DNS policy engine and Redis infrastructure. You own the full lifecycle: architecture, implementation, TLS configuration, and production deployment on AWS.

This role is the technical foundation of a potential simplification of Securly's SmartPAC identity architecture. Done well, it could collapse significant DNS-RPC signaling complexity (DID/cookie system, IP fusing, brokering state) that has been a source of reliability issues. The scope of that architectural decision will evolve with the POC, and you will be the engineer best positioned to inform it.

What You'll Do

• Architect and build a production-grade DoH resolver in Go, integrated with Securly's DNS policy engine and Unbound infrastructure.
• Implement identity extraction from Chrome's DnsOverHttpsTemplatesWithIdentifiers URL template variables — mapping encrypted DNS queries to device and user identity, and evaluate the degree to which this approach can replace SmartPAC DNS-RPC signaling.
• Build an Unbound plugin with filtering business logic to process DoH queries with identity parameters from the URL template.
• Integrate with Redis infrastructure for policy lookups, identity mapping, state management, and feature flags; document failure modes and define graceful degradation behavior.
• Own TLS termination: certificate provisioning, renewal, and ensuring Chrome correctly validates the DoH endpoint certificate.
• Architect and own the CloudFormation deployment stack: NLB, Auto Scaling Groups, Route53.
• Lead the POC and production hardening phases in collaboration with Securly's Distinguished Engineer; produce a written ADR capturing tradeoffs and the go/no-go recommendation after POC.
• Mentor junior engineers on DNS fundamentals, Go patterns, and infrastructure-as-code practices.
• Document the new architecture and own knowledge transfer as the system transitions.

Skills & Requirements

Who You Are

• You think in protocols. DNS, TLS, HTTP/2 — you know what happens at the wire level and find that interesting, not painful.
• You are comfortable owning a project end to end: from research and POC through production hardening and deployment, without being handed a spec.
• You write Go that other senior engineers want to read. Idiomatic, tested, observable.
• You have worked on infrastructure other products depend on and understand what production ownership actually means.
• You produce written artifacts (ADRs, position papers, risk registers) to anchor ambiguous decisions rather than leaving them implicit.
• You make other engineers better. Your code reviews are substantive, your design feedback is specific.

What It Means to Be L5 at Securly

L5 at Securly is a Staff Engineer. You are the technical owner, not just an implementer.

• Drive technical direction for your initiative end-to-end: from architecture to production, with minimal oversight from your engineering manager.
• Identify and resolve ambiguity in requirements, system boundaries, and design tradeoffs without waiting for a fully-formed spec.
• Mentor L3/L4 engineers on the team: code reviews, design feedback, pairing, and raising the bar for what production-quality work looks like.
• Partner with your L6 technical lead and the Distinguished Engineer on architectural decisions, surfacing tradeoffs clearly rather than deferring them upward.
• Contribute to cross-team engineering standards: you are expected to influence practices beyond your immediate squad.
• Translate technical context into clear written artifacts that non-engineers (PM, Support, Leadership) can act on.
• Participate in on-call rotation and own the full incident lifecycle for your system: detection, diagnosis, resolution, and retrospective.

About Securly

Benefits

The Role

The Senior Software Engineer (Rust) - Proxy Services will own the conversion of Securly's web filtering proxy business logic from C++ to production Rust — maintaining behavioral parity across a high-throughput proxy that handles HTTP/HTTPS traffic for millions of students daily.

A modern, memory-safe Rust proxy is already underway at Securly. When you join, the initial Rust proxy is in production and your mission is the next phase: integrating and converting the existing C++ business logic into production Rust. This means reading C++, reasoning about behavior, and re-implementing it correctly — including HTTPS tunneling, TLS interception, JavaScript injection into HTML responses (the ACP-48 shim pattern), and Redis-based policy lookups. Precision and behavioral correctness are non-negotiable.

At L5, you are not just a skilled implementer. You own the conversion strategy, define the phasing and testing approach, surface architectural risks to the L6 lead, and raise the Rust competency of the broader proxy team.

What You'll Do

• Own the C++ to Rust conversion strategy: define the porting sequence, identify behavioral risks, and establish the testing approach that gives confidence in parity before cutover.
• Read, debug, and deeply understand existing C++ proxy business logic, then port it to production Rust with full behavioral parity.
• Build and maintain forward proxy operations: HTTPS CONNECT tunneling, TLS interception, HTTP/1.1 and HTTP/2, header manipulation, connection pooling.
• Implement JavaScript content script injection into HTML responses (ACP-48 shim pattern) — enabling proxy-side injection for customers not served by the Chrome extension.
• Integrate Redis-based real-time policy lookups; handle Redis failure modes gracefully; document degraded-mode behavior and validate it under load.
• Profile and benchmark proxy performance under high-concurrency load; use flame graphs to validate changes; maintain a written performance baseline document.
• Identify gaps in the existing C++ codebase where behavior is unclear or likely incorrect — treating the port as an opportunity to improve, not just replicate.
• Mentor junior Rust engineers on ownership models, async patterns, and systems-level debugging.
• Collaborate closely with the Proxy Hardening engineer on shared infrastructure and production issues.

Skills & Requirements

Who You Are

• You are the engineer who reads crash dumps for fun. Memory safety, ownership models, and undefined behavior are topics you have strong opinions about.
• You have ported or rewritten production systems before and understand that behavioral parity is significantly harder than it appears.
• You can navigate a large legacy C++ codebase without documentation. You treat it as archaeology, not an obstacle.
• You take correctness seriously — you do not ship a port until you are confident it behaves identically to what it replaced, and you have the test coverage to prove it.
• You define the plan, not just execute it. You produce written conversion strategies, risk registers, and performance baseline documents.
• You make other engineers better. You are sought out for Rust code reviews and junior engineers ship better code after working with you.

What It Means to Be L5 at Securly

L5 at Securly is a Staff Engineer. You are the technical owner, not just an implementer.

• Drive technical direction for your initiative end-to-end: from architecture to production, with minimal oversight from your engineering manager.
• Identify and resolve ambiguity in requirements, system boundaries, and design tradeoffs without waiting for a fully-formed spec.
• Mentor L3/L4 engineers on the team: code reviews, design feedback, pairing, and raising the bar for what production-quality work looks like.
• Partner with your L6 technical lead and the Distinguished Engineer on architectural decisions, surfacing tradeoffs clearly rather than deferring them upward.
• Contribute to cross-team engineering standards: you are expected to influence practices beyond your immediate squad.
• Translate technical context into clear written artifacts that non-engineers (PM, Support, Leadership) can act on.
• Participate in on-call rotation and own the full incident lifecycle for your system: detection, diagnosis, resolution, and retrospective.

About Securly

Benefits

The Role

The Senior Software Engineer (Rust) - Proxy Infrastructure will own production hardening, performance validation, and infrastructure operations for Securly's Rust web filtering proxy — establishing the reliability and scalability baseline that millions of students depend on, and owning the on-premise Docker proxy appliance for school network environments.

Your mission is to ensure the proxy performs, scales, and deploys reliably in production. You will own canary rollout configuration, CloudFormation-based scaling infrastructure, load testing strategy, and performance baseline definition. You will also own the on-premise Docker appliance — a lightweight Rust proxy deployed in school network environments that intercepts TCP traffic and prepends identity headers.

At L5, this is not purely an infra-execution role. You are expected to identify systemic reliability risks in the proxy stack and propose architectural mitigations, not just react to incidents. You define what 'production-ready' means and enforce that bar.

What You'll Do

• Define what 'production-ready' means for the Rust proxy: establish written performance baselines, reliability criteria, and the specific metrics that trigger a rollback vs. a hotfix.
• Design and execute load tests to identify performance bottlenecks; profile memory and CPU under peak and sustained load; produce baseline documents the team references across deployments.
• Own canary rollout configuration and CloudFormation-based ASG scaling policies — modify templates, configure health checks, tune scaling behavior; document every configuration decision with rationale.
• Identify and propose mitigations for known proxy infrastructure risk areas including Redis behavior under peak throughput, CORS/proxy transparency edge cases, and connection pool exhaustion.
• Maintain and harden the on-premise Docker proxy appliance — image builds, container networking, minimal image design, and distribution to school network environments.
• Investigate and resolve production performance issues under peak load; produce written post-mortems that close the loop on root cause.
• Build monitoring, dashboards, and alerting for proxy infrastructure (CloudWatch, Splunk); define SLO targets and ensure alerting is calibrated to them.
• Contribute to C++ to Rust business logic conversion work alongside the Proxy Conversion engineer.
• Support TCP stream handling and socket-level work for the on-premise appliance: bidirectional forwarding, port interception, identity header injection.

Skills & Requirements

Who You Are

• You take performance personally — you do not accept 'probably fast enough.' You profile, you measure, you prove it — and then you write it down.
• You have owned production infrastructure and understand that canary rollouts, health checks, and scaling policies are not afterthoughts — they are the job.
• You are comfortable in the systems layer: TCP streams, socket programming, and container networking are familiar territory.
• You identify systemic risks before they become incidents. You advocate for reliability improvements over tactical fixes.
• You produce written artifacts — post-mortems, baseline documents, SLO definitions — that outlast any individual incident or sprint.
• You operate well in an environment where production stability is a shared responsibility and on-call is part of the role.

What It Means to Be L5 at Securly

L5 at Securly is a Staff Engineer. You are the technical owner, not just an implementer.

• Drive technical direction for your initiative end-to-end: from architecture to production, with minimal oversight from your engineering manager.
• Identify and resolve ambiguity in requirements, system boundaries, and design tradeoffs without waiting for a fully-formed spec.
• Mentor L3/L4 engineers on the team: code reviews, design feedback, pairing, and raising the bar for what production-quality work looks like.
• Partner with your L6 technical lead and the Distinguished Engineer on architectural decisions, surfacing tradeoffs clearly rather than deferring them upward.
• Contribute to cross-team engineering standards: you are expected to influence practices beyond your immediate squad.
• Translate technical context into clear written artifacts that non-engineers (PM, Support, Leadership) can act on.
• Participate in on-call rotation and own the full incident lifecycle for your system: detection, diagnosis, resolution, and retrospective.

About Securly

Benefits

ABOUT US 

Ensono is a hybrid IT services provider that sees a world in transformation. We understand the world of business has become more complex, layered, and interdependent because we’re enabling the IT infrastructure for that transformation. Our clients are some of the most innovative and forward-thinking companies in the world and we help keep their businesses thriving. With nearly 50 years of experience, we optimize and modernize IT infrastructure by amplifying the power of mainframes and mid-range servers with the agility of cloud. Check us out at www.ensono.com. 

 Job Summary

This role supports a mission‑critical Azure PaaS environment for the client as part of a dedicated Ensono support team. The position combines senior-level Azure engineering with operational responsibility, including request-based work, incident response, networking configuration, and change governance.

The successful candidate will work closely with the client’s application teams, network teams, and operations stakeholders to deploy, support, and maintain secure, highly available Azure PaaS platforms. This is a client-facing role requiring strong communication skills, operational discipline, and the ability to work across L1–L3 support activities within a single team model.

Job Responsibilities

Azure PaaS & Platform Operations

• Act as a lead engineer within a dedicated client support pod providing Azure PaaS and networking support.
• Provide day‑to‑day operational support for Azure PaaS environments across development, test, staging, and production subscriptions.
• Handle a request‑driven workload using ServiceNow, including standard changes, minor changes, and connectivity requests.
• Deploy, configure, and support Azure PaaS services including:
• Azure App Service (ASE v3, App Service Plans, Web Apps, Function Apps, App Slots)
• Azure Front Door, Application Gateway (v2), Web Application Firewall (WAF)
• Azure Service Bus, Event Hub, Logic Apps
• Supporting platform services such as Key Vault, Azure Monitor, Application Insights, Log Analytics, and Workbooks

Networking, Security & Connectivity

• Design, implement, and troubleshoot Azure networking components, including:
• Network Security Groups (NSGs) as a primary operational responsibility
• Virtual Networks, subnets, custom DNS, and VNet peering
• User Defined Routes (UDRs) for specialized connectivity scenarios
• Application Gateway, Load Balancers, Azure Front Door, and Traffic Manager
• Connectivity between Azure PaaS services, on‑premises systems, and external services via ExpressRoute
• Support TLS/HTTPS configurations, redirect rules, and secure ingress patterns in coordination with Mayo network and security teams.
• Troubleshoot complex connectivity issues involving Azure PaaS, on‑premises networks, and approved external services.

SQL Connectivity (Reduced Platform Ownership)

• Serve as a contributor for SQL connectivity enablement, including:
• NSG rule design and validation for Azure SQL Database and Azure SQL Managed Instance
• Updating Azure SQL firewall rules when required
• Supporting provisioning and decommissioning requests for Azure SQL Managed Instances
• Note: Core SQL platform administration and operations are supported internally by the client; this role focuses on networking, access, and integration enablement rather than database administration.

Operations, Governance & Support

• Participate in incident response and on‑call rotation aligned to business‑critical production systems.
• Troubleshoot and resolve incidents across L1, L2, and L3 infrastructure and platform support layers.
• Participate in Change Advisory Board (CAB) meetings, including standard and major change reviews.
• Ensure adherence to the client's policies, security controls, architectural standards, and governance processes.
• Work with CI/CD pipelines and Infrastructure‑as‑Code (Terraform, Azure DevOps) to deploy and maintain standardized environments.
• Contribute to operational documentation, knowledge articles, and continuous improvement initiatives.
• Support audits, reviews, and compliance‑related requests when required.
• Mentor junior engineers and actively contribute to team knowledge sharing.

Mandatory Skills and Experience

• 5+ years’ experience supporting highly available, mission‑critical environments.
• 2+ years’ hands‑on experience engineering and supporting Azure platforms, with a strong focus on PaaS.
• Strong experience with Azure PaaS services (App Service, Functions, Front Door, Application Gateway, monitoring services).
• Solid understanding of Azure networking, including NSGs, TCP/IP, routing, ExpressRoute, and secure connectivity patterns.
• Experience working in a ticket‑driven operational environment (ServiceNow or equivalent).
• Experience supporting production systems with strict access controls and formal change management.
• Ability to work effectively across a blended L1–L3 support model.
• Experience with automation and IaC tools such as Terraform and Azure DevOps.
• Scripting experience in PowerShell, Python, or Bash.
• Familiarity with ITIL processes (incident, problem, and change management).
• Excellent written and verbal communication skills with a strong customer‑service mindset.

Preferred / Beneficial Experience

• Experience supporting regulated or healthcare environments.
• Exposure to containers, AKS, or modern CI/CD practices.
• Azure Associate or Professional certifications (current or in progress).
• Prior participation in CABs and formal governance forums.

Personal Attributes

• Independent, accountable, and self‑
• Comfortable balancing operational support and engineering work.
• Strong sense of ownership and customer focus.
• Desire to continually improve systems, processes, and personal

Shift timings

1:30 PM to 10:30 PM

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.

The Role

Lead the maturation of Securly's content classification system — building the ML infrastructure that determines, at scale, whether web content is appropriate for K-12 students, and establishing the rigorous evaluation framework that product and leadership teams depend on.

This is applied ML with direct student safety impact — not research. You will lead a significant uplift of Securly's classification models: refactoring binary models to proper multiclass classification, building labeled evaluation datasets, and producing standardized model cards with per-category precision, recall, F1, and confusion matrix analysis.

At L5, you are the technical leader of the data science function for content safety. You will define the evaluation methodology the team follows, set the standard for what a model card must contain before a model ships, mentor the team on applied ML rigor, and serve as the interface between data science and engineering on production integration constraints.

What It Means to Be L5 at Securly

L5 at Securly is a Staff Engineer. You are the technical owner, not just an implementer.

• Drive technical direction for your initiative end-to-end: from architecture to production, with minimal oversight from your engineering manager.
• Identify and resolve ambiguity in requirements, system boundaries, and design tradeoffs without waiting for a fully-formed spec.
• Mentor L3/L4 engineers on the team: code reviews, design feedback, pairing, and raising the bar for what production-quality work looks like.
• Partner with your L6 technical lead and the Distinguished Engineer on architectural decisions, surfacing tradeoffs clearly rather than deferring them upward.
• Contribute to cross-team engineering standards: you are expected to influence practices beyond your immediate squad.
• Translate technical context into clear written artifacts that non-engineers (PM, Support, Leadership) can act on.
• Participate in on-call rotation and own the full incident lifecycle for your system: detection, diagnosis, resolution, and retrospective.

What You'll Do

• Define the evaluation methodology for content classification at Securly: establish what a model card must contain and hold every model release to that standard before it ships.
• Lead the multiclass refactor of Securly's content classification models: redesign binary models to handle multi-label, multi-class content categories (Adult Content, Violence, Self-Harm, Social Media, and others).
• Build and maintain labeled evaluation datasets with robust annotation workflows; address class imbalance and label noise systematically; document dataset curation decisions in a versioned data card.
• Connect offline evaluation to production monitoring — surface classification drift and error patterns before they become customer-facing issues.
• Investigate and resolve misclassification errors: false positives (over-blocking) and false negatives (under-blocking); produce written root cause analyses.
• Build and maintain training data pipelines: ingestion, cleaning, labeling, and versioning at scale.
• Mentor the existing AI team on evaluation methodology, model development practices, and data science communication rigor.
• Communicate precision/recall tradeoffs to product managers and engineers; produce executive-level summaries of classification quality for leadership.
• Collaborate with engineering to integrate model outputs into the production filtering stack with appropriate latency and reliability constraints.
• Research and prototype improvements: feature representations, model architectures, active learning for label efficiency, domain adaptation for emerging content categories.

Skills & Requirements

Who You Are

• You have shipped ML models to production and lived with the consequences — you know what model drift looks like and how to catch it before it becomes a customer issue.
• You treat evaluation as a first-class engineering artifact. A model without a model card is not finished — and you set and enforce that standard for the team.
• You define the methodology, not just apply it. You produce the evaluation framework that other data scientists use, and you hold them to it.
• You can communicate precision/recall tradeoffs to a product manager and to a senior engineer in the same conversation, calibrated to each audience.
• You are energized by problems with real stakes: a false negative in Self-Harm classification is not an acceptable error rate.
• You mentor by example and by expectation: your code, your analysis, and your documentation set the standard.

About Securly

Benefits

The Role

The Senior Data Scientist will lead the maturation of Securly's content classification system — building the ML infrastructure that determines, at scale, whether web content is appropriate for K-12 students, and establishing the rigorous evaluation framework that product and leadership teams depend on.

This is applied ML with direct student safety impact — not research. You will lead a significant uplift of Securly's classification models: refactoring binary models to proper multiclass classification, building labeled evaluation datasets, and producing standardized model cards with per-category precision, recall, F1, and confusion matrix analysis.

At L5, you are the technical leader of the data science function for content safety. You will define the evaluation methodology the team follows, set the standard for what a model card must contain before a model ships, mentor the team on applied ML rigor, and serve as the interface between data science and engineering on production integration constraints.

What It Means to Be L5 at Securly

L5 at Securly is a Staff Engineer. You are the technical owner, not just an implementer.

• Drive technical direction for your initiative end-to-end: from architecture to production, with minimal oversight from your engineering manager.
• Identify and resolve ambiguity in requirements, system boundaries, and design tradeoffs without waiting for a fully-formed spec.
• Mentor L3/L4 engineers on the team: code reviews, design feedback, pairing, and raising the bar for what production-quality work looks like.
• Partner with your L6 technical lead and the Distinguished Engineer on architectural decisions, surfacing tradeoffs clearly rather than deferring them upward.
• Contribute to cross-team engineering standards: you are expected to influence practices beyond your immediate squad.
• Translate technical context into clear written artifacts that non-engineers (PM, Support, Leadership) can act on.
• Participate in on-call rotation and own the full incident lifecycle for your system: detection, diagnosis, resolution, and retrospective.

What You'll Do

• Define the evaluation methodology for content classification at Securly: establish what a model card must contain and hold every model release to that standard before it ships.
• Lead the multiclass refactor of Securly's content classification models: redesign binary models to handle multi-label, multi-class content categories (Adult Content, Violence, Self-Harm, Social Media, and others).
• Build and maintain labeled evaluation datasets with robust annotation workflows; address class imbalance and label noise systematically; document dataset curation decisions in a versioned data card.
• Connect offline evaluation to production monitoring — surface classification drift and error patterns before they become customer-facing issues.
• Investigate and resolve misclassification errors: false positives (over-blocking) and false negatives (under-blocking); produce written root cause analyses.
• Build and maintain training data pipelines: ingestion, cleaning, labeling, and versioning at scale.
• Mentor the existing AI team on evaluation methodology, model development practices, and data science communication rigor.
• Communicate precision/recall tradeoffs to product managers and engineers; produce executive-level summaries of classification quality for leadership.
• Collaborate with engineering to integrate model outputs into the production filtering stack with appropriate latency and reliability constraints.
• Research and prototype improvements: feature representations, model architectures, active learning for label efficiency, domain adaptation for emerging content categories.

Skills & Requirements

Who You Are

• You have shipped ML models to production and lived with the consequences — you know what model drift looks like and how to catch it before it becomes a customer issue.
• You treat evaluation as a first-class engineering artifact. A model without a model card is not finished — and you set and enforce that standard for the team.
• You define the methodology, not just apply it. You produce the evaluation framework that other data scientists use, and you hold them to it.
• You can communicate precision/recall tradeoffs to a product manager and to a senior engineer in the same conversation, calibrated to each audience.
• You are energized by problems with real stakes: a false negative in Self-Harm classification is not an acceptable error rate.
• You mentor by example and by expectation: your code, your analysis, and your documentation set the standard.

About Securly

Benefits

So, what’s the role all about?

The DevOps Engineer works as an integrated part of a software engineering team with specific focus on facilitating and building automated pipelines for continuous delivery of the team's deliverables with guaranteed production-level quality and supportability.

How will you make an impact?  

• Manage large scale cluster environments residing on AWS/On prem Windows servers.
• Perform high-level, day-to-day operational maintenance, support, and upgrades for the existing infrastructure.
• Research and recommend innovative solutions, and where possible, automate key administration tasks.
• Provide guidance in the creation and modification of standards and procedures
• Create topics, setup redundancy cluster, deploy management / monitoring tools, alerts.
• Provide technical expertise and guidance to the team.

Have you got what it takes?

• Proven expertise in managing .NET applications and Windows Server environments.
• Expertise in automation through Python or PowerShell is a must.
• Hands-on experience with AWS, CI/CD pipelines using Jenkins and GitHub Actions.
• Solid experience in setting up and maintaining high-availability clusters, including providing 24/7 support.
• Proficient in automation and configuration management using Ansible.
• Strong understanding of security best practices, performance optimization, and disaster recovery planning.
• Familiarity with Team Foundation Server (TFS) and SQL Server is a plus.
• Experience with Prometheus and Grafana for monitoring and observability.

 What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 9025

Reporting into: Tech Manager, CX

Role Type: Individual Contributor

So, what’s the role all about?

Within Actimize, the AI Platform is developing the next generation advanced analytical cloud platform that will harness the power of data to provide maximum accuracy for our clients’ Financial Crime programs. As part of the PaaS/SaaS development group, you will be responsible for developing this platform for Actimize cloud-based solutions and to work with cutting edge cloud technologies.

How will you make an impact?

NiCE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions & has been consistently ranked as number one in the space

At NiCE Actimize, we recognize that all employee’s contributions are integral to our company’s growth and success. To find and acquire the best and brightest talent around the globe, we offer a challenging work environment, competitive compensation, and benefits, and rewarding career opportunities. Come share, grow and learn with us – you’ll be challenged, you’ll have fun and you’ll be part of a fast growing, highly respected organization.

This new SaaS platform will enable our customers (some of the biggest financial institutes around the world) to create solutions on the platform to fight financial crime.

• Design, and develop scalable, resilient, and enterprise-grade products from the ground up, serving as a technical leader within the development team.
• Drive end-to-end technical tasks and initiatives, defining the technical approach and ensuring alignment with business goals.
• Serve as a technical subject matter expert, providing guidance, mentorship, and expert-level code reviews to ensure high-quality, maintainable, and efficient solutions.
• Pitch ideas and innovate continuously to take the team and project to the next level.
• Own the technical challenges for high-availability systems, ensuring they meet stringent performance, reliability, and security standards.
• Collaborate effectively in multi-disciplinary Agile teams, adopting Agile methodologies and tools.
• Provide expert-level code reviews, guiding the team in translating complex business requirements into elegant and scalable technical artifacts.
• Implement and improve system monitoring, alerting, and observability.
• Create infrastructure through automation for hosting services on AWS.
• Collaborate with multiple teams and stakeholders to achieve business goals.
• Display a strong sense of ownership and proactiveness, and must have delivered applications that are performant, resilient, and efficient from a cost and operations perspective.

Have you got what it takes?

• 4+ years of experience working in the software industry as a software engineer (part of a SW development team and not a support team).
• Experience building GenAI products using tools like AWS Bedrock and OpenAI is must.
• Good experience on Prompt Engineering and advanced prompt techniques.
• Expert-level proficiency in Python and a proven track record of implementing Cloud Native solutions on AWS.
• Deep expertise in designing and deploying solutions within the AWS ecosystem, with an in-depth understanding of AWS networking, security, and costing.
• Experience working in and driving Continuous Integration and Delivery (CI/CD) practices using industry-standard tools such as Jenkins, Docker, Kubernetes, and Artifactory.
• Must have architected and deployed complex microservices from scratch on a cloud ecosystem, owning the entire lifecycle from design to production.
• Must have experience in creating docker containers and hosting the same using EKS/ECS.
• Huge advantage: Hands-on experience with AWS components like API Gateway, Glue, EC2, Lambda, S3, CloudWatch, DynamoDB, SQS, AWS Bedrock, etc.
• Experience with DevOps practices and tools like JIRA, Confluence, and Terraform.
• A team player that demonstrates a strong work ethic, creativity, assertiveness, and flexibility
• Prior experience in the Finance, Fraud, or Anti-Money Laundering (AML) domains is a plus.
• Exposure to GenAI tools like GitHub / Co-pilot is also required.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10230
Reporting into: Tech Manager
Role Type: Individual Contributor

About the Role

We are seeking an experienced Engineering Infrastructure Security Manager to lead the security of our production and non-production engineering systems. This is a critical leadership role responsible for securing the infrastructure that powers the software development lifecycle, including source control systems, CI/CD pipelines, build environments, deployment platforms, developer tools, and associated cloud resources. The ideal candidate will bring deep technical expertise in infrastructure security, strong leadership capabilities, and a solid understanding of modern engineering and DevSecOps practices.

Key Responsibilities

Engineering Systems Security

• Design and implement security controls across development, staging, testing, and production environments
• Secure CI/CD pipelines, build systems, and deployment automation against supply chain threats
• Manage security for source control systems, code repositories, and secrets management platforms
• Oversee security of containerized environments (Docker, Kubernetes) and IaC ecosystems
• Ensure security across multi-cloud environments (AWS, GCP, Azure) and hybrid infrastructure

Security Architecture & Technical Leadership

• Design and implement security frameworks aligned with engineering workflows and developer productivity
• Implement zero-trust architecture and least-privilege access models
• Secure API gateways, service meshes, and microservices architectures
• Lead security initiatives across observability, logging, and monitoring platforms
• Strengthen network security posture including firewalls, VPCs, and segmentation

Risk Management & Vulnerability Response

• Conduct security assessments and penetration testing across engineering systems
• Manage vulnerability scanning and remediation programs
• Develop threat models for critical systems and deployment pipelines 
• Lead incident response for infrastructure security events
• Track and analyze security metrics (deployment security, configuration compliance, infra drift)

Team Leadership & Collaboration

• Build, mentor, and manage a high-performing team of security engineers
• Drive a “security as code” culture across engineering teams
• Collaborate with platform, SRE, and development teams to embed security into SDLC
• Provide training and guidance on secure infrastructure practices
• Foster a culture of security awareness and proactive risk reporting

Policy, Compliance & Governance

• Define and enforce security policies aligned with SOC 2, ISO 27001, NIST, PCI-DSS
• Ensure compliance with data protection regulations (GDPR, CCPA)
• Implement strong access control mechanisms and RBAC (must-have)
• Conduct regular audits and maintain compliance documentation
• Manage security for production data access and handling

Automation & Continuous Improvement

• Drive automation of security monitoring, controls, and incident response
• Implement security-as-code using Terraform, CloudFormation, and policy frameworks
• Integrate automated security testing into CI/CD pipelines (SAST, DAST, container scans)
• Maintain infrastructure security baselines and automated compliance checks
• Continuously reduce security technical debt

Business Continuity & Disaster Recovery

• Design and test disaster recovery plans for engineering infrastructure
• Implement backup strategies for source code, artifacts, and configurations
• Ensure high availability and resilience of critical systems
• Support incident response and business continuity planning from a security perspective

Basic Qualifications

Technical Expertise

• 8–12 years of experience in infrastructure security or related fields, with 3+ years in a leadership role
• Strong expertise in cloud security (AWS, GCP, Azure) and cloud-native architectures
• Hands-on experience with Kubernetes, containers, and orchestration platforms
• Deep understanding of CI/CD security, supply chain security, and DevSecOps practices
• Proficiency with Infrastructure-as-Code tools (Terraform, Ansible, CloudFormation)
• Experience with security tools: SIEM, vulnerability scanners, IDS/IPS, endpoint protection
• Strong knowledge of network security, encryption, IAM, and secrets management

Leadership & Collaboration

• Proven experience building and managing high-performing security teams
• Experience driving cross-functional initiatives across engineering, operations, and product teams
• Strong project management and execution skills
• Ability to mentor and grow security talent

Communication & Strategic Thinking

• Strong communication skills with ability to explain complex concepts to technical and non-technical stakeholders
• Experience presenting security strategies and risk insights to leadership
• Ability to translate business needs into security solutions
• Strong documentation and process definition skills

Compliance & Risk Management

• Experience with compliance frameworks: SOC 2, ISO 27001, NIST, PCI-DSS
• Strong understanding of risk assessment and security frameworks
• Knowledge of data privacy and regulatory requirements

Preferred Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Security, or related field
• Security certifications such as CISSP, CISM, CCSP, CEH, or cloud security certifications
• Experience with GitOps workflows and tools like GitHub Advanced Security or GitLab Security
• Proficiency in scripting/programming (Python, Go, Bash) for automation
• Experience in regulated industries (finance, healthcare, government)
• Background in SRE or DevOps practices
• Experience securing microservices and serverless architectures
• Strong interest in security research and evolving threat landscapes

So, what’s the role all about?

The purpose of this position is to deploy, operate and maintain NICE’s global customer hosted databases, while also resolving customer issues that require direct access to the database infrastructure, and acting in an appropriate professional working style. The Engineer will report to the Manager, Infrastructure Cloud Operations while acting as part of the Database Team managing the databases in On-Prem data centers and AWS Cloud.

How will you make an impact?

• AWS console administration
• New deployment tasks for databases & RDS services
• AWS RDS DB health check & availability checks using tools like CloudWatch and performance Insight.
• Read & analyse log/error log for Databases
• Alerts configuration, monitoring alerts and fine-tuning thresholds
• Perform RDS instance actions and comparison with Terraform code
• Export/import (Oracle) or backup/restore (SQL Server) specific data
• Installing/deploying databases, configuring backups, maintenance jobs and other features as needed to support database capacity, performance or product functionality requirements.
• Performing database administration tasks, including at latest versions of databases.
• Performing data restores, patchset / service pack installation and deinstallation, edition upgrade and downgrade, troubleshoot locking, corruption issues as well as suggest and implement solutions with minimal downtime
• Perform operational duties including database backups, application server health, service recycling.
• Identify and resolve operational issues (e.g. batch failures, network issues, client data feed errors)
• Experience in Monitor server performance, memory utilization, CPU, file systems, databases, batch jobs, backup and restore concept with best practise.
• Have a strong skills & experience in Microsoft SQLperformance tuning and queries optimization. Used SQL Profiler, Execution Plan, extended event, Performance Monitor and DBCC Commands.
• Extensive experience in SQL server high availability solutions- Log shipping, Mirroring, Replication, Clustering and always ON.
• Prepare, review, test, and execute T-SQL and PowerShell scripts to perform database administrative tasks as assigned.
• Investigate performance issues, provide and implement tuning solutions
• Act as part of a global team, creating and extending existing documentation as well as continuously sharing information and assisting on tasks with other team members.
• Working with monitoring tools
• Experience providing 24x7 support to production Software as a Service infrastructure, including participating in on-call rota and out of hours/weekend support when needed

Have you got what it takes?

• 4+ Yrs. of experience as DBA in managing multiple DB engines.
• Hands on experience in multiple versions of Oracle and or MS SQL database is mandatory.
• Knowledge or experience working in Oracle, Microsoft SQL, Aurora, MySQL, Postgres will be an added advantage.
• Understand how automated backups are performed by AWS, know how to check the historical backup timings and how to perform ad-hoc snapshot
• Understanding of ITIL – incidents, service requests, change management
• Willingness to learn about technologies related to database and backup infrastructure, such as storage, backup, operating system and automation tools, cloud solutions or other database technologies.
• Demonstrated ability to effectively establish and maintain cooperative working relationships within a global, diverse, multicultural environment.
• Bachelor or Master’s Degree on Computer science or Information technology streams.
•  

You will have an advantage if you also have

• Basic coding skills in Python, Terraform.
• Nice to have knowledge on AWS Cloud, AWS RDS apart from DB technology.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID:  9836

Reporting into: Technical Manager.
Role Type: Individual Contributor

Strategic Project Lead / Delivery Manager 

Data Annotation & AI Delivery

8+ Years of Experience

Position Overview

We are looking for a seasoned Delivery Manager (8+ years of experience) to lead large-scale data annotation and curation projects in support of cutting-edge LLM and multimodal AI research. You will oversee end-to-end delivery for projects with 100+ team members, ensure world-class data quality, and drive process and tooling innovation in collaboration with AI researchers and cross-functional teams.

This role is ideal for someone who combines deep technical expertise, proven leadership in managing large teams, and a passion for advancing AI/ML innovation. Given that our key customers operate in the data analytics, data engineering, and Business Intelligence (BI) space, the ideal candidate will bring hands-on leadership experience with platforms such as Databricks and Snowflake, enabling them to deeply understand customer domains, speak their language, and deliver annotation outcomes that are contextually relevant and technically sound.

Primary Responsibilities

1. Team Leadership & Development

• Lead, mentor, and grow large-scale teams of annotators and trainers.
• Drive performance management, career development, and targeted training.
• Foster a culture of excellence, ownership, and continuous learning.
• Design and implement motivation strategies (including gamification) to boost engagement and reward top performers.

1. Project Management & Coordination

• Define and manage project scope, objectives, timelines, and quality metrics.
• Align with cross-functional stakeholders on goals and deliverables.
• Proactively identify and resolve delivery risks, blockers, and dependencies.
• Provide clear and consistent reporting on progress, challenges, and solutions.

1. Data Quality & Integrity

• Own quality control and data integrity across the annotation lifecycle.
• Analyze datasets to identify trends, anomalies, and insights for improvement.
• Implement best practices for annotation, evaluation, and data curation.
• Share learnings and continuously improve quality processes.

1. Technical Collaboration & Innovation

• Partner with engineering and research teams to optimize internal tooling.
• Stay ahead of emerging trends in AI, ML, and multimodal processing.
• Champion innovations that reduce task completion times and improve efficiency.
• Maintain clear and scalable documentation for processes and training.

1. Customer & Domain Engagement

• Serve as a domain-knowledgeable point of contact for customers operating in data engineering, analytics, and BI environments.
• Leverage hands-on experience with platforms like Databricks and Snowflake to understand customer data workflows, terminology, and quality expectations.
• Translate customer-specific data engineering and BI contexts into clear, actionable annotation guidelines and quality benchmarks for delivery teams.
• Collaborate with customers to define annotation taxonomies and evaluation criteria that align with their data pipeline and analytics use cases.

Required Skills & Qualifications

• 10+ years of experience in engineering, program management, or delivery of large-scale projects.
• Proven ability to lead and scale large teams (100+ members) with measurable impact.
• Strong technical grounding in AI/ML, data annotation, and multimodal systems.
• Hands-on leadership experience in data analytics, data engineering, or BI domains, with working knowledge of platforms such as Databricks and/or Snowflake (architecture, pipelines, data modeling, and production workflows).
• Familiarity with the modern data stack including ETL/ELT pipelines, data warehouses, data lakes, and BI tools (Power BI, Tableau, Looker, or similar).
• Ability to translate complex data engineering and analytics concepts into annotation frameworks, quality standards, and training materials.
• Proficiency in Python (preferred) or Swift for data analysis and automation.
• Strong mathematical and analytical skills for data-driven problem solving.
• Experience in data curation, annotation pipelines, and quality control.
• Excellent communication and stakeholder management skills.
• Track record of driving high-quality outputs under tight deadlines.

Preferred Skills & Qualifications

• Advanced degree in Computer Science, Data Science, AI, or related fields.
• Experience applying gamification to workforce engagement.
• Familiarity with modern project management tools & methodologies.
• Exposure to state-of-the-art multimodal AI technologies.
• Prior experience managing annotation or data labeling projects for customers in the data engineering, analytics, or BI space.
• Familiarity with SQL at an advanced level and data orchestration tools such as Apache Airflow, dbt, or Prefect.
• Certifications in Databricks (e.g., Data Engineer Associate) or Snowflake (e.g., SnowPro Core) are a plus.

Job Title: Test Manager - QA (BFSI)

 About Us

“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the  British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. 

WHY JOIN CAPCO?

You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.

MAKE AN IMPACT

Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.

#BEYOURSELFATWORK

Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.

CAREER ADVANCEMENT

With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.

DIVERSITY & INCLUSION

We believe that diversity of people and perspective gives us a competitive advantage.

MAKE AN IMPACT

Experience: 8+ yr

So, what’s the role all about?

NiCE is looking for a Senior Site Reliability Engineer. Candidates will work supporting large complex enterprise software clients including applications, servers, SQL, network and must have excellent problem-solving skills. As we expand our customer deployments, we are currently seeking an experienced SRE to deliver insights from massive scale data in real time. Specifically, we are searching for someone who brings fresh ideas, demonstrates a unique and informed viewpoint, and enjoys collaborating with a cross-functional team to develop real-world solutions and positive user experiences at every interaction.

How will you make an impact?  

• Run the production environment by monitoring availability and taking a holistic view of system health
• Build software and systems to manage platform infrastructure and applications
• Improve reliability, quality, and time-to-market of our suite of software solutions
• Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve
• Provide primary operational support and engineering for multiple large distributed software applications
• Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding
• Partner with development teams to improve services through rigorous testing and release procedures
• Participate in system design consulting, platform management, and capacity planning
• Create sustainable systems and services through automation and uplifts
• Balance feature development speed and reliability with well-defined service level objectives

Have you got what it takes?

• 4+ years programming/scripting experience with any of the following: (Go, Python, .Net (C#), Node)
• Bachelor’s degree in computer science, Engineering, or related field (or equivalent experience).
• 6-8 years of working experience in a similar role, with a focus on systems engineering, automation, and reliability.
• Proficiency in at least one programming language (e.g., Python, Go, Java, C#) and experience with scripting languages (e.g., Bash, PowerShell).
• Deep understanding of cloud computing platforms (e.g., AWS), the working and reliability constraints of some of the prominent services (e.g., EC2, ECS, Lambda, DynamoDB etc)
• Experience with infrastructure as code tools such as CloudFormation, Terraform.
• Deep understanding of CI/CD concepts and experience with CI/CD tools such as Jenkins, GitLab CI/CD, or CircleCI.
• Strong knowledge of containerization technologies (e.g., Docker, Kubernetes) and microservices architecture.
• Experience with monitoring and observability tools (e.g., Prometheus, Grafana, ELK stack, Cloudwatch).
• Excellent problem-solving skills and the ability to troubleshoot complex issues in distributed systems.
• Experience of Incident management and blameless postmortems that includes driving the incident response efforts during outages and other critical incidents, resolution, and communication in a cross-functional team setup.

You will have an advantage if you also have:

Kubernetes + certification, Grafana , AWS, Azure, DevOps experience.

 What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 8124

Reporting into: Tech Manager

Role Type: Individual Contributor

WHO YOU ARE:

We are seeking a Product Manager to lead the design and delivery of workflow automation solutions supporting our Compliance organization, with a primary focus on life insurance and annuity operations. This role will partner closely with Compliance, Legal, Operations, and Engineering teams to modernize and streamline regulatory processes including DOI complaints, subpoenas, regulatory inquiries, and internal audit workflows.

In addition, this role will support the replacement of an internal funds allocation application that receives payments and orchestrates downstream system updates across Finance and administrative platforms. While exposure to financial systems is helpful, the core priority of this role is deep understanding of compliance-driven processes within life and annuity products.

This is a hands-on product role requiring strong process design, stakeholder leadership, and technical collaboration skills.

WHAT YOU’LL DO:

• Own end-to-end product delivery for compliance workflow solutions, from discovery through production release.
• Partner with Compliance and Legal teams to document, analyze, and redesign regulatory processes including:
  • DOI Compliants
  • Subpoenas and regulatory requests
  • Market conduct and audit-related workflows
  • Escalation and case management processes
• Translate regulatory and operational requirements into scalable system workflows and automation capabilities.
• Define and manage product requirements, user stories, acceptance criteria, and release plans.
• Collaborate with engineering teams to design integrations with ERP and administrative systems.
• Support modernization of an internal payment allocation platform that:
  • Receives incoming funds
  • Triggers downstream updates to Finance (e.g., PeopleSoft) and policy administration systems
  • Applies funds to contracts and individuals
  • Routes funds through appropriate accounts (e.g., suspense, operating)
• Ensure auditability, traceability, and regulatory compliance within all solutions.
• Monitor production performance, resolve issues, and drive continuous improvement.
• Act as the primary product liaison between business stakeholders and technical teams.

WHAT YOU’LL NEED:

• A Bachelor’s/Master’s Degree with 5+ years’ work experience in Product Management or Business Analysis
• Strong background in life insurance and/or annuity operations.
• Direct exposure to compliance processes such as DOI complaints, regulatory inquiries, subpoenas, or audit workflows.
• Experience designing or improving structured business workflows.
• Ability to translate regulatory requirements into system functionality.
• Experience writing detailed product requirements and working with engineering teams.
• Strong stakeholder communication skills across business and technical audiences.
• Experience working with ERP, case management, or workflow platforms.
• Exposure to policy administration systems within life insurance or annuities.
• Familiarity with regulatory reporting or compliance tracking systems.
• Experience integrating systems via APIs or service-based architectures.
• Understanding of financial system integrations (e.g., PeopleSoft or similar ERP platforms).
• Experience working in Agile or iterative delivery environments.

WHAT’S IN IT FOR YOU?

Zinnia offers excellent career progression and competitive compensation. We offer great benefits, including health/dental insurance, parental leave, profit sharing, PF, incentive/bonus opportunity, tuition reimbursement, and so much more. We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

_#LI-RS1

What’s in it for you?

List at least two comparative wins for this role over another that someone might consider. Example follows.

Opportunity To Unlock Your Creativity
Think of all the times you were held back from trying new ideas because you were boxed in by bureaucratic legacy processes or old school tactics. Having a growth mindset is deeply ingrained into our company culture since day 1 so Fictiv is an environment where you have the creative liberty and support of the team to try big bold ideas to achieve our sales and customer goals.

Opportunity To Grow Your Career
There are plenty of jobs out there. The question is whether any of them will help you grow in your career? Will you be challenged by teammates to achieve your potential? Or are they roles that will ask you to do more of what you've already mastered. At Fictiv, you'll be surrounded by supportive teammates who will push you to be your best through their curiosity and passion.

Impact In This Role

As a Salesforce engineering leader at Fictiv, you will build and manage high-performing teams by making strategic, culture-aligned hiring decisions and using data to optimize capacity. You’ll foster an environment of ownership and continuous learning, coaching Scrum teams in Agile excellence to ensure consistent, high-quality delivery.

By bridging the gap between business goals and technical execution, you will define a clear technical vision, manage complex integrations, and partner with Architects to modernize the roadmap while reducing tech debt. Ultimately, you take full accountability for engineering deliverables, ensuring they are scalable, on schedule, and held to the highest standards of quality and excellence.

What You’ll Be Doing

• Build and take ownership of the Salesforce engineering team and drive excellence.
• Brainstorm ideas of how to improve training, process, hiring, etc
• Participate in your team’s coaching, personal development, performance management, and career growth.
  
• Set clear expectations and goals for team members and create opportunities for team members to showcase their work
  
• Facilitate team-building activities
  
• Build an in-depth understanding of the code owned by the team.
  
• Encouraging knowledge sharing and collaboration
  
• Identify and address recurring issues in development cycles and improve speed of development.
  
• Ensure code quality and best practices
  
• Collaborate with Product Owners and stakeholders in understanding the requirements and translating them into technical designs.
  
• Provide high-level technical recommendations, approaches, and feedback.
  
• Create and maintain project timelines
  
• Identify dependencies between different systems and facilitate communication between cross-functional teams.
  
• Drive the execution and delivery of features by collaborating with many multi-functional teams, architects, product owners and engineers.
  
• Conduct risk assessments throughout the project’s lifecycle and provide updates to the stakeholder’s progress of each project you manage.
  
• Resolve cross-team coordination issues that may impact progress.
  
• Manage expectations and negotiate scope changes.
  
• Facilitate decision-making processes when trade-offs are necessary
  
• Ensure smooth handoff between development, QA, and plan for the software releases.
  
• Identify repetitive tasks that can be automated
  
• Encourage the development of internal tools to boost productivity
  
• Allocate time for refactoring and system improvements
  
• Encourage experimentation with new tools or methodologies

Desired Traits

• 12+ years of overall experience in engineering
  
• 7+ years of hands-on experience working in Salesforce
  
• Proven experience in developing Salesforce solutions with a deep understanding of Apex, Visualforce, Lightning Web Components, and Salesforce APIs.
  
• Have worked in Salesforce CPQ, Sales, Manufacturing, Service, Data Cloud.
  
• Experienced in designing and implementing custom solutions that align with business needs.
  
• Strong knowledge of Salesforce data modeling, reporting, and database design.
  
• Has played the role of an Architect
  
• Demonstrated experience in building and maintaining integrations between Salesforce and external applications.
  
• 3+ years of leading software engineering teams in an agile environment
  
• Experience in hiring, mentoring, and leading engineers
  
• Bachelor's Degree in computer science, computer science engineering, or related experience required; advanced degree preferred
  
• Strong knowledge of Salesforce product and platform features, capabilities, and best use of it
  
• A good understanding of enterprise architecture principles is strongly preferred
  
• Active Salesforce Certifications are desirable (preferably Development Lifecycle & Deployment Architect, Application Architect,
  
• Experience in Mulesoft is a plus
  
• Ability to quickly grasp and distinctly explain technological and business concepts
  
• Experience in CI/CD
  
• Experience with agile software development methodologies and practices
  
• Prior experience leading teams in an agile environment.
  
• Strong oral and written communication skills, organizational and time management skills
  
• Ability to set priorities and multi-task in a fast-paced environment.
  
• Demonstrates analytical thinking, problem-solving
  
• Experience in communicating with users, other technical teams, and product management to understand requirements, describe software product features, and technical designs.

Interested in learning more?  We look forward to hearing from you soon.

Impact In This Role

At Fictiv, we enable product innovators to create. Our platform accelerates product creation, allowing our customers to push technological boundaries – from self-driving cars to low-cost water purification systems.We are looking for an Engineering Manager who can provide strong technical leadership while guiding and developing a high-performing engineering team.This role combines deep technical expertise with people leadership, focusing on building reliable, scalable solutions while mentoring engineers and fostering a culture of engineering excellence and continuous growth.

What You’ll Be Doing

Build a high-performing team where engineers can do their best work

-Coach, mentor, and develop engineering talent through regular feedback, performance management, and career growth planning, while helping scale the team as needed.

-Collaborate with business and technical stakeholders to gather requirements, clarify objectives, and translate needs into scalable technical solutions and platform capabilities.

-Establish and continually improve team processes to enable iterative delivery, innovation, and high reliability

-Drive near- and long-term improvements to engineering-wide activities such as development practices, hiring / onboarding, team cohesion, and incident response

-Resolve systemic obstacles to team health, system performance, and team delivery

-Embrace and extend a culture of transparency, safety, and growth.

Desired Traits

Management & Leadership Experience

• 12-15 years of professional software engineering experience, with 3+ years in an engineering management role.
• Experience managing technical teams of 5-8 engineers with demonstrated ability to scale teams.
• Demonstrated experience in project planning and execution, including scope definition, prioritization, risk management, and delivery tracking across multiple work streams.
• Strong ability to manage cross-functional dependencies and drive alignment across engineering and product teams while leading delivery using Agile methodologies (Scrum/Kanban), including sprint planning, milestone management, and stakeholder communication.
• Track record of building high-performing teams and developing engineering talent
• Proven ability to balance competing priorities while ensuring on-time delivery, quality, and long-term platform scalability.
• Work with business stakeholders to understand requirements and translate them into scalable technical solutions.

Technical Expertise

• Strong working experience in platform and API development using Node.js and GraphQL, frontend enablement using React and TypeScript/JavaScript.
• Proven experience designing, deploying, and operating cloud-native services on AWS, with an understanding of scalability, security, and cost optimization.
• Ability to remain sufficiently hands-on to review technical designs, guide complex implementations, and unblock teams when required.
• Strong understanding of distributed systems, API design, and modern DevOps practices, including CI/CD, observability, and operational readiness.
• Demonstrated technical judgment and problem-solving skills, with the ability to make informed trade-offs.

Communication And Collaboration Skills

• Excellent written and verbal communication skills.
• Ability to communicate technical information to both technical and non-technical audiences.
• Strong interpersonal skills and the ability to work effectively in a team.
• Ability to collaborate with cross-functional teams and stakeholders.

What’s in it for you?

Opportunity To Unlock Your Creativity
Think of all the times you were held back from trying new ideas because you were boxed in by bureaucratic legacy processes or old school tactics. Having a growth mindset is deeply ingrained into our company culture since day 1 so Fictiv is an environment where you have the creative liberty and support of the team to try big bold ideas to achieve our sales and customer goals.

Opportunity To Grow Your Career
At Fictiv, you'll be surrounded by supportive teammates who will push you to be your best through their curiosity and passion.

Impact In This Role

The Data Intelligence team creates reports and dashboards to provide meaningful insights from the data warehouse. This team works closely with cross-functional stakeholders and leverages multiple Business Intelligence (BI) technologies to enable data-driven decision-making across the organization.
As a Senior Data Engineer on the Data Intelligence team, you will play a key role in designing, managing, and evolving Fictiv’s reporting data warehouse and semantic layer. You will partner closely with the Data Intelligence Manager, Data Engineers, Data Analysts, and Product Managers to ensure replicated data from production systems is transformed into scalable, trusted semantic data models that power consistent, accurate self-service reporting. Acting as a bridge between business and technology, you will translate analytical requirements into well-structured data models and transformations that enable reliable dashboards and insights across multiple domains.
In addition, you will collaborate with Infrastructure, Software, and Systems Engineering teams to strengthen database design and query efficiency across the broader data ecosystem. You will provide hands-on guidance on optimal table structures, indexing and clustering approaches, and SQL query patterns that improve performance and scalability. By proactively identifying bottlenecks and recommending architectural and modeling improvements, you will help ensure that both analytical and operational workloads are efficient, maintainable, and aligned with best practices.
This is a hands-on role responsible for leading the design, transformation, implementation, and operation of data solutions across disparate source systems—driving best practices in data modeling, semantic layer design, performance optimization, documentation, and governance. You will plan, design, and operate data pipelines and models using Agile methodologies to deliver high-quality, maintainable, and secure data assets

You will report to the Data Analytics Manager.

What You’ll Be Doing

• Design efficient, scalable, and maintainable semantic data models that align with business logic and enable intuitive self-service analytics and reporting across multiple domains.
  
• Build, maintain, and optimize data transformations and pipelines that transform replicated production data into trusted, analytics-ready models.
  
• Collaborate with stakeholders across data, engineering, product, and business teams to resolve data-related issues, clarify requirements, and align on solution design.
  
• Provide technical leadership and guidance to Software Engineers and Data Engineers on query performance, optimization techniques, and efficient data access patterns.
  
• Drive ongoing improvement of database and table structures, partnering with engineers to validate and refine table design, joins, partitioning/clustering, and other performance-related considerations.
  
• Review and advise on SQL query design for both application and analytics use cases, helping teams design queries that are performant, maintainable, and cost-effective.
  
• Analyze performance metrics and execution plans to identify bottlenecks in data models, queries, and transformations, and recommend practical tuning and refactoring opportunities.
  
• Follow and contribute to SQL coding standards, data modeling best practices, change control procedures, and data warehouse governance processes.
  
• Develop and maintain data flow diagrams, data dictionaries, and schema documentation with a focus on clarity, consistency, and enterprise data management.
  
• Understand and document end-to-end data flows and dependencies from production systems through the ELT pipeline into Snowflake and downstream BI tools, supporting delivery, release, and change management.
  
• Execute and lead data design sessions and technical reviews to gather requirements, validate modeling approaches, and communicate design decisions and trade-offs to stakeholders.
  
• Research emerging technologies, patterns, and tools related to Snowflake, dbt, SQL optimization, and semantic modeling, and recommend enhancements to Fictiv’s data platform and practices.
  
• Help set broad direction and vision for the reporting data platform architecture, influencing data engineering, analytics, and application data design strategy.
  
• Partner with internal and external teams for knowledge transfer and smooth handoff in advance of new feature launches or reporting changes.
  
• Work effectively with remote and cross-functional teams across time zones, fostering strong communication and collaboration.
  
• Proven experience working with large and complex datasets and comfort writing advanced SQL queries or leveraging BI tools for analysis and transformation.
  
• Deep understanding of data and analytics architecture, including data warehousing concepts, semantic data modeling, and data integration best practices, with a strong focus on Snowflake and ELT pipelines.
  
• Strong knowledge of SQL and BI concepts, including dimensional modeling, data warehouse design, and dashboarding; ability to translate analytical needs into robust semantic models.
  
• Demonstrated ability to guide and influence database and schema optimization, including improving query performance, advising on efficient access patterns, and ensuring well-structured data that support scalable workloads.
  
• Experience mentoring and guiding Data Engineers and Software Engineers to develop robust, scalable, and maintainable data models, queries, and database structures.
  
• Ability to design and maintain data transformation and workload management processes, including job orchestration, dependency handling, scheduling, and metadata management.
  
• Excellent analytical skills and experience working with both structured and semi-structured data, from exploration through to production-ready models.
  
• Ability to evaluate new tools, database features, and methodologies relative to the existing data stack and propose detailed, pragmatic recommendations for improvement.
  
• Strong ability to perform root cause analysis on data quality, performance, and process issues to identify inefficiencies, ensure data integrity, and deliver actionable insights.
  
• Clear and effective communicator—capable of providing business context for engineers and technical context for non-engineers, especially around trade-offs in model and schema design.
  
• Confident presenting to audiences with mixed levels of technical understanding and experience, including walkthroughs of models, schemas, and query patterns.
  
• Curious, resourceful, and adaptable; comfortable navigating ambiguity, learning new technologies (e.g., new Snowflake/dbt features), and evolving processes to improve outcomes.

Desired Traits

• B.S. in Data Science, Computer Science, Information Systems, or a related field.
  
• 15+ years of experience as a Data Engineer, designing and maintaining large-scale data systems, building scalable data models, and delivering analytical solutions through modern BI and data pipeline tools.
  
• 10+ years of experience working with modern cloud and on-premise database platforms—such as Snowflake, AWS Redshift, Azure Synapse, Google BigQuery, or traditional RDBMS systems (e.g., PostgreSQL, MySQL, SQL Server, Oracle)—with a strong focus on schema design, query performance, execution plan analysis, and scalable data access patterns, rather than day-to-day operational administration.
  
• 8+ years of experience developing and maintaining data transformation workflows using dbt or a similar tool, with expertise in model design, testing, documentation, environment management, deployment automation, and enforcing version control and development best practices.
  
• Demonstrated expertise working with complex datasets and advanced SQL, including multi-level CTEs, window functions, and recursive queries, with an emphasis on performance and readability.
  
• Experience with BI platforms such as Heap, Sigma Computing, or similar technologies (e.g., Tableau, Looker, or QuickSight), and how they interact with warehouse models.
  
• Strong knowledge of BI and analytical concepts, including regressions, recursion, sliding window functions, financial metrics, marketing funnel metrics, and logistics and fulfillment analytics.
  
• Experience building and maintaining processes that support data transformation, data structures, metadata management, dependency handling, and workload optimization in a modern ELT/warehouse environment.
  
• Proven ability to lead and coordinate cross-functional initiatives, including partnering with Software Engineers to refine schemas and queries, conducting interviews, and performing analyses to develop business cases for projects and improvements.
  
• Experience delivering training sessions and technical enablement for internal and external stakeholders, especially around data models, schemas, and query best practices during system and process rollouts.
  
• Excellent communication and collaboration skills, with the ability to translate complex technical concepts (e.g., query plans, indexing/clustering trade-offs, modeling decisions) for non-technical audiences.
  
• Demonstrated leadership and mentoring abilities, fostering technical excellence and knowledge sharing across data and engineering teams, particularly in areas of semantic modeling, SQL craftsmanship, and performance optimization.

Perks and Benefits

• Medicliam
• Annual Paid holidays
• Gratuity
• Provident Fund 
  And much, much more!

Interested in learning more?  We look forward to hearing from you soon.

So, what’s the role all about?

The purpose of this position is to provide customer-focused Application Support. Looking for Engineer to join our growing Cloud team. This person will be responsible for leading client projects on the Cloud.

How will you make an impact? 

• Perform operational duties including application server health, service recycling
• Identify and resolve operational issues (e.g. batch failures, network issues, client data feed errors)
• Monitor server performance, memory utilization, CPU, file systems, databases, batch jobs
• Maintain operational documentation, e.g. incident tracking and run books. 
• Produce metric reports including daily production status.
• Review Client support tickets and requests under service SLAs
• Resolve level 2 and level 3 issues (i.e. application support, DBs and data center related issues). Document issues in customer support portal.
• Provide on-call off hour support and work during non-prime shift hours

Have you got what it takes?

• 2 to 4 years’ experience in Application /production support experience in with Cloud-Based hosting administration, management and performance tuning under high availability SLA environment
• Experience with Azure/AWS
• Experience with Unix, Linux, Windows, Tomcat, SSH and scripting skills
• Experience with SQL Server, Oracle and MySQL
• Experience with and understanding of complex process and data flow
• Ability to effectively and proactively communicate (both written and verbal) to various Product groups and clients on a daily basis.
• Experience with application debugging, performance, scalability
• Familiarity with standard application security compliance best practices
• Knowledge of fault detection and resolution processes
• Experience working successfully independently and with other team members as well as developers
• Ability to multi-task as required and provide rapid support in production
• Must be able to provide on-call off-hour support and work during non-prime shift hour

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

 Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

 Requisition ID: 9800
Reporting into: Tech Manager
Role Type: Individual Contributor

Job Title: Test Manager - QA (BFSI)

 About Us

“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the  British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. 

WHY JOIN CAPCO?

You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.

MAKE AN IMPACT

Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.

#BEYOURSELFATWORK

Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.

CAREER ADVANCEMENT

With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.

DIVERSITY & INCLUSION

We believe that diversity of people and perspective gives us a competitive advantage.

MAKE AN IMPACT

Experience: 8+ yr

So, what’s the role all about?

Senior Automation Engineer develops tests and maintains the NiCE CXone software platform. Key responsibilities include all tiers of the NiCE CXone technology, including (but not limited to) Test design and test Strategy for NiCE CXone products and features test automation, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes

 How will you make an impact?

Serves as the senior QA professional in the R&D group

Committed to the quality of the released content

Reviewing new designs, challenging them to detect potential quality concerns, and proposing ways to address them

Take an active role in-process inspection and improvement

Actively track the team’s tasks, analyze the testing needs and define QA activities and ownership

Plan, define and execute tests as part of the team’s QA related activities

Continuously analyze and challenge existing testing coverage (manual and automatic tests)

Monitor the test and production environments

Write and maintain E2E automated tests

Have you got what it takes?

Degree in computers science or equivalent from reputed institute

5-7 years of experience in QA/Automation position

Playwright tool is mandatory

MCP Playwright is mandatory

Using Agentic AI for QA automations.

The wide perspective of complex product solutions (business, technical, architecture)

Experience in test design and execution for complex systems (manual and automatic)

Deep understanding of QA methodologies

Comprehensive experience working in an Agile development process

Hands-on experience in Java/JS or other OO language

Experience with writing SQL queries

You will have an advantage if you also have:

Excellent analytical and problem-solving skills.

Strong Team Player

Good communication skills (oral + written)

Good time management skills

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX! 

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10305
Reporting into: Tech Manager
Role Type: Individual Contributor

Job Description: Software Engineering Manager at Anchanto India

Location: Pune, India 

Experience: 12 to 20 years (5+ years in People Management / Engineering Leadership)  

Industry: Enterprise B2B SaaS / Global Commerce / Supply Chain  Technology

Seniority:  Mid to Senior

About the Role

Anchanto is a global B2B SaaS company powering commerce for brands, retailers, logistics companies and enterprises. We are seeking an Engineering Manager to lead our Order Experience Management (OXM) platform Engineering. This role requires a blend of Node.js, Java and AWS expertise, AI-led engineering practices, and a sharp focus on system reliability, security, and cost.

Anchanto OXM is a mission-critical e-commerce operations platform, not a peripheral or support system. Our customers rely on it to realize 100% of their revenue on a daily basis. The platform is used by 300+ customers brands, retailers, and logistics providers,  processes 150M+ orders annually, and serves thousands of users across operations teams in 12 countries including France, UK, Singapore, Malaysia and UAE. Core functionality includes order orchestration, inventory visibility, marketplace and D2C integrations, fulfilment workflows, and real-time operational insights.

What Will Your Day Look Like?

1. Drive AI-led engineering execution: Identify opportunities to accelerate coding, testing, and debugging using tools like Claude Code, Copilot, and Cursor; set adoption targets and measure impact on productivity.
2. Evolve event-driven, distributed system architectures: Ensure scalability, fault tolerance, and multi-tenant isolation across AWS (SQS, SNS, Event Bridge, Lambda, ECS/EKS, Aurora, DynamoDB, Redis).
3. Balance feature delivery, system performance, security, and compute and storage related hyper-scaler costs.
4. Monitor SLOs, latency, and system health; lead incident response and Root Cause Analysis to eliminate recurring issues.
5. Grow people: Mentor engineers and tech leads, run 1:1s, drive performance reviews, build career ladders, and retain top talent. You will conduct technical interviews, calibrate levelling, and build a strong engineering bench.
6. Partner across business units and countries: Work with Product, Customer Success, and Leadership to translate requirements into scalable systems and measurable outcomes for customers and partners across ecosystem.
7. Raise the bar on engineering productivity, DORA metrics, and team execution discipline.
8. On day-to-day technical execution, while owning overall engineering outcomes.

Skills and Experience needed for this job

1. Strong hands-on experience: In Node.js backend systems at scale, with a solid grasp of asynchronous processing and high-throughput architectures.
2. Experience building: Distributed, event-driven systems on AWS, ECS/EKS, Lambda, SQS/SNS, Event Bridge, Aurora/PostgreSQL, S3, API Gateway, Redis/Elastic-Cache, CloudWatch.
3. System design depth: Scale multi-tenant architecture, idempotency, retries, backpressure, and failure handling.
4. Track record: Designing and operating systems with high availability (99.9%+) and low latency (sub-200ms P95).
5. Observability and reliability engineering: Metrics, logs, traces (Open Telemetry/Datadog), SLO/SLI, incident management, on-call discipline.
6. CI/CD and Infrastructure-as-Code: GitHub Actions / CodePipeline, Terraform or AWS CDK.
7. Testing discipline: J-unit tests, integration, contract, and load testing as part of the engineering bar.
8. Proven track record: Improving engineering productivity, DORA metrics, and execution discipline.

How you will build at Anchanto

1. This role sets the tempo for how Anchanto builds. You will define what "good" looks like in an AI-native engineering org, set the standards the team operates by, and make Anchanto one of the fastest-building engineering teams in enterprise SaaS.
2. You will make Claude Code, Cursor, and Copilot the default toolkit across the SDLC, drive adoption, set productivity expectations, and track measurable gains in cycle time, throughput, and code quality.
3. You will move the team from ticket-driven to spec-driven work, so AI produces the first draft of code, tests, and docs. Engineers, tech leads, and architects then focus on what compounds value: system design, scalability, security, and technical judgment.
4. Every hour AI gives back will flow into new functionality, incremental innovation, and faster time-to-market, translating productivity gains directly into shipped capabilities that widen Anchanto's lead with enterprise customers.
5. You will ship AI-powered capabilities inside OXM, including intelligent order routing, anomaly detection, demand forecasting, conversational operations, and agentic workflows, at the reliability, security, and cost standards our enterprise customers require.
6. Experience operating enterprise systems under SOC 2 / ISO 27001 controls, with awareness of GDPR, PII handling, and regional data residency (critical for 12-country operations).
7. Familiarity with secure SDLC practices threat modelling, SAST/DAST, dependency and secret scanning, OWASP Top 10.

What Success Looks Like

1. Reliability: ≥ 99.9% uptime for owned services.
2. Performance: < 200ms P95 latency for critical APIs.
3. Predictability: ≥ 85–90% release predictability (planned vs actual).
4. Quality: reduction in P1/P2 incidents and MTTR; improving DORA metrics quarter over quarter.
5. Scale: systems scaling to high order volumes across multiple regions without cost blowouts.
6. People: strong engagement, low regrettable attrition, and a visible growth path for engineers.

Leadership & Ownership traits you must have

1. Own delivery, quality, reliability, and cost of assigned product areas end-to-end.
2. Build and manage teams of 10–20 engineers; drive hiring, onboarding, performance, and retention.
3. Mentor engineers and tech leads; build career ladders and a strong internal bench.
4. Maintain accountability and ownership within the team; make technical trade-off calls.
5. Partner with Product, Customer Success, and senior stakeholders on roadmap execution.

Behaviours / Personal Qualities

1. Outcome Ownership: owns delivery, quality, and production outcomes end-to-end; ensures results are achieved.
2. High Accountability: takes responsibility for failures and drives closure with clear actions, owners, and timelines.
3. Execution Discipline: maintains follow-through on commitments; tracks planned vs actual and corrects deviations early.
4. Systems Thinking: considers scale, failure scenarios, dependencies, and impact on performance, reliability, and cost.
5. Raising the Bar: sets high standards for code, design, and team performance; actively improves team capability.

Job Title:

Senior Engineering Manager, Data Platform & AI

Why Kaseya?

Join a fast-growing company that’s transforming the IT industry. At Kaseya, you’ll have the opportunity to work with cutting-edge technology, collaborate with a dynamic team, and develop your career in a high-impact role.

Job Summary

We’re hiring a Senior Engineering Manager to lead the development of our data platform and API layer supporting Kaseya’s unified intelligence initiatives. This role is responsible for building and scaling systems that power analytics, automation, and AI-driven features across our product portfolio. You’ll lead a team of engineers, drive delivery of platform capabilities, and work closely with Product and Architecture to turn business needs into reliable, scalable systems. Success in this role means delivering high-impact platform services while improving team execution and system performance over time.

Roles & Responsibilities

• Lead a team of engineers to deliver data platform, API, and AI-related services aligned to product and company priorities
• Own delivery of key platform initiatives, ensuring systems are scalable, reliable, and meet performance expectations
• Work with Product and Architecture to define technical approaches and break down requirements into deliverable work
• Drive engineering standards across the team, including code quality, testing, and operational practices
• Partner with cross-functional teams (Product, GTM, Security, Legal) to support delivery and adoption of platform capabilities
• Improve system performance and reliability through monitoring, incident response, and ongoing optimization
• Support modernization efforts, including reducing technical debt and improving development velocity
• Track and report on delivery, system performance, and operational metrics for owned services

Required Qualifications

• 10+ years of software engineering experience, including building and operating distributed systems in production
• 3+ years of experience managing engineering teams (hiring, performance management, delivery ownership)
• Hands-on experience building or supporting data platforms, API platforms, or backend systems in a cloud environment (AWS, Azure, or GCP)
• Experience delivering production systems that handle large-scale data processing or high-throughput APIs
• Ability to translate product requirements into technical plans and deliver against defined timelines

Preferred Qualifications

• Experience working with data pipelines, analytics platforms, or AI/ML systems
• Experience building or supporting customer data platforms or telemetry systems
• Familiarity with microservices architecture and event-driven systems
• Experience improving engineering processes and team efficiency in a growing organization
• Experience working in cross-functional environments with Product, Security, and GTM teams
• Background in SaaS or platform-based products

Additional Information

Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

So, what’s the role all about?

The Build and Deploy team operate with a core belief: if a process is manual and repeatable, it should be automated. We actively seek out toil, eliminate it, and continuously improve the reliability, security, and speed of our pipelines and production systems. AI is the latest and most powerful enabler of this philosophy. AI in DevOps is a rapidly evolving field. Prior AI experience is not required — what we value is a strong desire to learn, experiment, and apply AI to make our processes better.

How will you make an impact?  

• Design, implement, and manage highly available and scalable AWS infrastructure.
• Use Terraform or CloudFormation to build and maintain Infrastructure as Code (IaC) for consistent, repeatable provisioning.
• Manage configuration, networking, and access policies across cloud environments.
• Develop, maintain, and enhance CI/CD pipelines using Jenkins and GitHub Actions & Workflows.
• Automate build, testing, and deployment processes to reduce manual effort and improve release velocity.
• Implement automated rollback, approval gates, and environment promotion workflows.
• Experience with managing EKS clusters including provision, scaling, and troubleshooting Kubernetes networking and security in AWS
• Containerize applications using Docker and deploy via ECS or EKS.
• Experience with configuring and fine-tuning observability stacks (Prometheus, Grafana, OTEL) for efficient monitoring, alerting, and troubleshooting at scale.
• Experience with leveraging AI tools (e.g., GitHub Copilot) to assist in coding, testing, and automating DevOps tasks.
• Experience in integration of AI-driven automation tools into CI/CD pipelines and Kubernetes management. 

Have you got what it takes?

• Experience: 5-8 years of relevant DevOps or Cloud Engineering experience.
• Kubernetes Platform Management EKS preferred.
• Cloud Platforms: Strong expertise with AWS (EC2, ECS, EKS, S3, RDS, CloudFront, IAM, VPC, Route53).
• IaC Tools: Proficiency with Terraform and AWS CloudFormation.
• Genuine curiosity and enthusiasm for applying AI tools and techniques to DevOps workflows.
• Willingness to explore AI-assisted development tools such as code assistants, automated testing aids, and prompt-based automation.
• Openness to learning how AI can improve build, deployment, and operational processes.
• Ability to quickly adopt new AI tools and incorporate them into daily work.
• Ability to evaluate AI tools and assess their practical value for CI/CD and infrastructure automation.
• Expected to prototype and integrate AI-driven solutions into existing pipelines and workflows.
• Contribute ideas and feedback to the team's AI adoption strategy.
• Stay current with emerging AI tooling relevant to DevOps and share findings with the team.
• Able to evaluate an AI tool's fit for a specific CI/CD challenge and articulate trade-offs.

 What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10674

Reporting into: Tech Manager, CX

Role Type: Individual Contributor

So, what’s the role all about?

We are looking for talented and motivated professionals to join the NICE Actimize Professional Services team in Pune. This role is focused on implementing, customizing, supporting, and deploying cloud‑based NICE Actimize solutions for global financial services customers.

You are someone who enjoys hands‑on technical work, learning enterprise platforms, solving complex problems, and working closely with architects, senior engineers, and customer stakeholders. You are curious, proactive, and excited to build real‑world solutions in the financial crime and compliance space. If you love digging into systems, understanding how things work end‑to‑end, and delivering high‑quality customer implementations – this role is for you.

How will you make an impact?

You will be part of a global Professional Services organization delivering mission‑critical solutions to leading financial institutions. Working in a fast‑paced, customer‑focused environment, you will help configure, customize, test, and deploy Actimize solutions that protect billions of dollars and millions of customers worldwide.

As part of this team, you will:

• Analyze customer requirements and assist in assessing technical feasibility
• Configure and customize NICE Actimize solutions to meet client‑specific needs
• Develop and enhance solution components using SQL, Java, and Actimize development tools
• Assist in integrating Actimize solutions with customer ecosystems and downstream systems
• Execute functional and technical testing of configurations and customizations
• Support deployments across development, test, and production environments
• Perform root cause analysis and help resolve implementation and production issues
• Ensure delivery quality, stability, performance, and adherence to best practices
• Collaborate closely with architects, SMEs, and senior engineers on complex implementations
• Participate in peer code reviews, design discussions, and solution walkthroughs
• Contribute to documentation such as design notes, SOPs, configuration guides, and deployment runbooks
• Continuously learn Actimize products, financial crime domains, and cloud technologies

Have you got what it takes?

Required Skills & Experience

• 2–4 years of experience in SDLC, implementation, technical services, or application support roles
• Strong working knowledge of SQL and relational databases (MS SQL, PostgreSQL, Oracle)
• Experience working on Windows and/or Linux environments
• Good analytical, troubleshooting, and problem‑solving skills
• Ability to communicate effectively in spoken and written English
• Willingness to learn new platforms, tools, and business domains
• Team‑oriented mindset with a proactive and accountable approach

Preferred / Nice to Have

• Exposure to NICE Actimize solutions or similar enterprise platforms
• Basic Java programming knowledge
• Experience in banking, financial services, or financial crime domains
• Familiarity with AWS and/or Azure cloud environments
• Basic understanding of containers (Docker, Kubernetes)
• Scripting knowledge (Python, Shell, PowerShell)

What makes this role unique?

• Hands‑on exposure to real customer implementations early in your career
• Opportunity to work with global teams and enterprise financial institutions
• Strong learning curve across cloud, data, compliance, and financial crime technology
• Ability to grow into specialized technical or domain‑focused career paths within NICE Actimize

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX! 

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10698
Reporting into: Tech Manager
Role Type: Individual Contributor

What's the Role All About? 

The Specialist Software Engineer is a customer-facing, billable role responsible for implementing, configuring, and delivering AI-driven and Conversational AI solutions across the NICE CXone ecosystem.  As a hands-on technical contributor, you will build integrations, configure conversational AI platforms, and ensure high-quality execution of project deliverables.  

How Will You Make an Impact? 

• Technical Implementation and Configuration:  
• Configure, customize, and deploy Conversational AI solutions aligned to defined business and technical requirements.
• Build and maintain integrations using APIs, modern web technologies, and authentication standards.
• Implement, enhance, and optimize bot behaviors using conversational design and prompt engineering best practices.
• Develop proofs of concept (PoCs) and production-ready solution components.
• Support testing, validation, and go-live activities to ensure solutions are functioning as expected across customer environments. 

• Technical Problem Solving & Quality:  
• Diagnose and resolve complex technical issues across SaaS applications, integrations, environments, and data flows.
• Adapt, extend, or refactor existing integrations and solution components to meet evolving customer needs.
• Ensure implementations meet quality, performance, security, and usability standards.
• Produce documentation including specifications, test cases, and deployment materials. 
• Collaboration with Implementation Teams:  
• Partner closely with Implementation Engineers, Consultants and Project Managers who lead discovery, requirements definition, and solution design.
• Participate in customer workshops to clarify technical details, validate feasibility, and provide subject‑matter input.
• Maintain clear and consistent communication across cross‑functional delivery teams.

Have You Got What It Takes? 

• Bachelor’s degree in technical or business field (e.g., Computer Science, Information Systems, Electrical Engineering) or equivalent work experience.
• 8+ years of professional experience, with 1+ years in digital channels or AI/Bot software applications preferred.
• Technical Skills:
• Strong proficiency in JavaScript; Python familiarity is a plus.
• Solid understanding of:
• REST API integration patterns
• Modern authentication (OAuth2, OIDC, SAML)
• Browser and web security (CORS, X Frame Options)
• HTML/CSS and front-end fundamentals
• Ability to interpret API documentation, implement PoCs, and troubleshoot integrations.
• Strong understanding of conversational UX, AI driven interfaces, and prompt engineering techniques.
• Communication and Collaboration:
• Clear, confident written and verbal communication skills.
• Comfortable engaging with customers to explain technical concepts and implementation decisions.
• Effective collaborator during design discussions, code reviews, technical troubleshooting, and delivery execution.
• Authored detailed design documents, functional requirements documents, test use cases, and deployment guides to support implementation and delivery.
• Willingness to work in US shift (5 PM – 2 AM IST).

You Will Have an Advantage If You Also Have: 

• Experience designing and deploying enterprise-grade conversational flows and AI orchestration. 
• Experience with NiCE CXone products or other cloud-based contact center platforms. 
• Experience working with enterprise conversational AI platforms (e.g., NICE CXone, Kore.ai, Amelia, Dialogflow, or similar).

• Experience with monitoring, logging, and debugging tools for distributed systems.
• Knowledge of databases (SQL/NoSQL) and data integration patterns.

• Experience working in Agile/Scrum teams and participating in sprint planning and retrospectives.

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! 

Enjoy NiCE-FLEX!  

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

About NICE

NICE Ltd. (NASDAQ: NICE) is an innovation leader in AI, cloud, and digital solutions, serving over 25,000 global businesses, including 85 of the Fortune 100 corporations. With over 8,500 employees across 30+ countries, NICE software handles more than 120 million customer interactions and monitors over 3 billion financial transactions daily. NICE is committed to diversity and inclusion, ensuring equal opportunities for all candidates.

Requisition ID: 9966
Reporting into: Tech Manager
Role Type: Individual Contributor

Job Description: AMS Innovation and CONTINOUS IMPROVEMENT Lead

About Ensono

Ensono, Inc is a Delaware corporation incorporated in 2015 and located in Downers Grove, Illinois. Ensono, Inc provides infrastructure management services that help clients address their current needs, while engineering IT solutions for the ever-changing demands of tomorrow. From current platforms to evolving technologies, we deliver results for our clients by flawlessly executing infrastructure operations so our clients can focus on what they do best. Our infrastructure management services increase security and performance while reducing total cost of ownership by an average of 15 percent. Ensono, Inc has more than 46 years of experience managing business complexity, distinguishing us from our competitors. We have managed hundreds of complex migrations and have designed solutions that address a wide range of challenges that companies are facing today. We adapt to and work seamlessly within our clients' culture and value the expertise of their employees. Our collaborative approach to meeting our clients' challenges keeps them with us for an average of 10 years.  We are ranked by Information Week 500 for our technology innovation and by the Uptime Institute for 100% availability. We are headquartered in Downers Grove, Illinois and currently have 2,100 associates.

Job Summary

The AMS L1 & L2 Innovation and Continuous Improvement Lead is responsible for driving operational excellence, continuous improvement, and innovation across L1 and L2 Production Support teams within Application Managed Services (AMS).

The role focuses on reducing operational noise, improving SLA adherence, accelerating resolution times, enabling shift‑left, and embedding automation and standardization into day‑to‑day L1/L2 operations. This is a run‑focused role, ensuring improvements translate into measurable outcomes on the production floor.

Job Responsibilities

• Operational Improvement:
• Develop and execute strategic improvement initiatives to drive business growth and operational efficiency.
• Collaborate with cross-functional teams to identify process improvements and innovative solutions.
• Champion & drive identification and adoption of digital and automation solutions across the organization e.g. ITOM SNOW, Robotic process automation (RPA) and intelligent automation etc
• Develop strategies to optimize workflows, reduce waste, and enhance productivity using combination of process re-engineering & digital/automation solutions
• Process and Governance:
• Establish Six Sigma or equivalent methodology driven team structure and processes within organization to use data-driven approaches, methodologies, and tools to achieve near-perfection in operational processes with focus on continuous improvement and waste reduction.
• Embed ITIL/ITSM best practices into AMS delivery.
• Conduct regular service reviews, operational reviews, and CSI workshops.
• Define and track KPIs such as SLA compliance, MTTR, incident backlog, automation coverage.
• Support audits, compliance, and risk management requirements.
• Stakeholder Engagement:
• Collaborate with application teams, engineering, Development, DevOps, and business stakeholders.
• Coach and mentor L1/L2 support teams on innovation mindset and problem‑solving.
• Work with transition teams during KT, onboarding, and steady‑state operations.
• Act as a customer‑facing leader for service improvement discussions..
• Change Management:
• Lead change management efforts to ensure a smooth transition and adoption of new processes and systems.
• Manage partnership with stakeholders for optimization solution discovery, implementation, deployment and digital operations.
• Monitor project progress, identify risks, and provide timely solutions.
• Deliver training programs to educate employees on new processes and technologies.
• Measure, benchmark and publish effectivity of deployed solutions and drive on continuous improvement.
• Continuous Learning:
• Stay abreast of industry trends, best practices, and emerging technologies related to process automation and transformation.

Mandatory Skills and experience

Technical & Functional

• 10–12+ years of experience in AMS / Production Support (L1/L2).
• Strong understanding of application support models, preferably across multiple technologies.
• Certified in Lean / Six Sigma (Green Belt or above)
• Hands‑on experience with ITSM tools (ServiceNow or equivalent).
• Experience driving automation, monitoring, and observability improvements.
• Strong knowledge of incident/problem management and RCA techniques.

Innovation & Improvement

• Proven experience leading continuous improvement or CSI initiatives.
• Exposure to automation frameworks, scripting, or AIOps is a plus.
• Experience in process optimization, standardization, and cost reduction initiatives using improvement frameworks like Lean, Six Sigma.

Certifications (Preferred)

• ITIL v3 / ITIL 4
• Agile / DevOps certification (preferred)

Soft Skills

• Strong leadership, stakeholder management, and communication skills.
• Ability to influence without authority and drive change across teams.
• Customer‑centric mindset with focus on business outcomes.
• Analytical and problem-solving ability using data and experience.

Shift Timing- 1:30 PM to 10:30 PM

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.

About Us (Ensono)

Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago.

We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning.

At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things!  We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.

We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose.

Role Summary

The Application Management Support (AMS) Manager is responsible for ensuring the reliability, stability, and performance of enterprise applications through effective ITIL‑based service management and modern SRE (Site Reliability Engineering) practices. This role leads the application support function by managing incidents, problems, changes, and service requests while also driving automation, observability, and continuous improvement. The AMS Manager collaborates closely with cross‑functional teams, including Development, Infrastructure, and SRE, to enhance application performance, reduce operational toil, and improve service availability. By leveraging ITIL frameworks for governance and SRE principles for engineering excellence, the AMS Manager ensures predictable service delivery, proactive issue resolution, and high levels of user satisfaction.

Key Responsibilities 

Team Management:

• Lead, mentor, and develop a team of application support specialists.
• Assign tasks and responsibilities, ensuring efficient workload distribution.
• Conduct regular performance evaluations and provide feedback to team members.
• Encourage adoption of modern operational practices, including  SRE-aligned approaches such as automation, proactive monitoring, and continuous improvement.

Support Operations:

• Oversee the day-to-day operations of the application support team.
• Ensure timely and effective resolution of incidents and service requests.
• Develop and implement support processes and best practices to improve service delivery.
• Apply foundational SRE concepts such as reducing manual effort (toil) and improving service reliability through better monitoring and operational discipline.
• Ensure adherence to ITIL practices to maintain consistent and structured service operations.

Incident and Problem Management:

• Monitor and manage the incident lifecycle, ensuring adherence to SLAs.
• Analyze incident trends and identify root causes of recurring issues.
• Collaborate with development and infrastructure teams to implement permanent solutions.
• Conduct structured Root Cause Analysis and ensure follow‑through on preventive and corrective actions.
• Utilize basic SRE metrics (like error patterns or service health indicators) where relevant to improve reliability.

Stakeholder Collaboration:

• Work closely with business units to understand their application needs and priorities.
• Liaise with vendors and third‑party service providers to ensure optimal application performance.
• Communicate effectively with stakeholders regarding application issues and updates.
• Collaborate with engineering, DevOps, or SRE teams during releases, upgrades, and planned enhancements to ensure smooth and reliable deployments.

Continuous Improvement:

• Identify opportunities for process improvements and automation within the support function.
• Lead initiatives to enhance application performance, reliability, and user experience.
• Stay updated on industry trends and emerging technologies to drive innovation.
• Apply relevant SRE concepts — such as proactive monitoring, stability improvements, and automation — to strengthen overall service quality.

Reporting and Documentation:

• Generate and present regular reports on support activities, performance metrics, and improvement initiatives.
• Ensure the maintenance of comprehensive support documentation and knowledge base articles.
• Track operational performance, including SLAs and relevant reliability indicators, to support continuous service improvements.

Education:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• A Master’s degree or relevant certifications (ITIL, Cloud, SRE Foundation) is a plus.

Experience:

• 10+ years of overall experience in IT, with strong exposure to application support, IT operations, or production systems.
• Proven experience in an Application Support, Application Management, or IT service management role.
• Minimum 3–4 years of experience leading and managing a technical/application support team, including performance management and team development.
• 5+ years of hands-on experience in application support or a related domain, with strong troubleshooting and analytical skills.
• Experience working with ITIL processes such as Incident, Problem, Change, and Service Request Management.
• Understanding or practical exposure to SRE concepts like proactive monitoring, automation, reducing operational toil, and improving reliability.
• Experience collaborating with cross-functional teams (Development, Infrastructure, DevOps/SRE, vendors) to ensure application stability and performance.
• Exposure to environments require high availability, performance tuning, and continuous operational improvement.

Skills:

• Strong leadership and team management skills, with the ability to guide and develop high-performing support teams.
• Excellent problem‑solving, analytical, and decision-making abilities.
• Effective communication and interpersonal skills for managing stakeholders, users, and cross‑functional teams.
• Ability to manage multiple priorities, handle pressure, and operate effectively in business‑critical situations.
• Strong customer‑centric mindset and commitment to service excellence.
• Understanding of modern operational practices, including basic SRE concepts such as proactive monitoring and automation (advantageous).

Technical Skills:

• In-depth knowledge of enterprise software applications, application architectures, and IT infrastructure components.
• Strong understanding of ITIL processes and best practices across Incident, Problem, Change, and Service Request Management.
• Experience with application monitoring tools, log analysis, and performance management platforms.
• Proficiency in using support tools and ticketing systems (e.g., ServiceNow, Jira, Remedy).
• Ability to collaborate with development, infrastructure, and DevOps/SRE teams to improve application reliability and stability.
• Prior experience as an Application Support Manager or in a similar leadership role.
• Familiarity with automation opportunities within support operations is a plus.

Working Conditions:

• May require on-call support or work outside regular business hours for high‑priority incidents, releases, or maintenance activities.
• Ability to work in a dynamic, fast‑paced, and high‑availability environment.
• Hybrid working model, depending on organizational requirements.

"We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request."

ABOUT US

Ensono is a hybrid IT services provider that sees a world in transformation. We understand the world of business has become more complex, layered, and interdependent because we’re enabling the IT infrastructure for that transformation. Our clients are some of the most innovative and forward-thinking companies in the world and we help keep their businesses thriving. With nearly 50 years of experience, we optimize and modernize IT infrastructure by amplifying the power of mainframes and mid-range servers with the agility of cloud. Check us out at www.ensono.com. 

JOB TITLE

Senior Mainframe Systems Programmer – zOS and ISV

Position Summary

Provide premium zOS system programming support and services to Ensono mainframe clients.

The successful candidate will perform mainframe zOS operating System upgrades (V2.5 and V3.1) using SMPE and zOSMF workflows, ISV product upgrades/maintenance apply for zOS compatibility to support our customers’ mainframe environments and ensure contractual obligations are met. The individual will need to work with vendor personnel to achieve timely upgrades of zOS, ISV products before end of support.

JOB DESCRIPTION

As a recognized leader in IT infrastructure management, Ensono is dedicated to cultivating talented individuals with unique skillsets who know how to dream big and build bigger. We are looking for passionate and self-motivated candidates to apply for our Senior/ Expert Mainframe Systems Programmer open position!

This position is a full-time, entry level job role. We prefer candidates be located within Bangalore or Chennai or Pune.

Job Duties AND RESPONSIBILITIES

Perform standard system programming activities like configuration, installation & maintenance using SMP/E, and vendor software installations in the mainframe environment.

Support other team: storage management, performance tuning, capacity planning, security, networking, and operating procedures from zOS perspective.

Work with Mainframe System Programmers staff across tracks to enhance the mainframe environment.

Participate in software(ISVs and zOS) deployments and various support functions as defined by the department manager.

Possess interpersonal skills needed to foster good relations with business and development users.

Assist team members to solve problems, make innovative improvements and make decisions.

Identify and implement system and process improvements in the z/OS environment Work with

application support teams and other internal customers to facilitate business initiatives.

Review and Approve documentation of system software products including usage instructions, configuration notes, test plans, details of customizations necessary for our environment, as well as process and procedure guides.

• Mandatory Skills:
• Expertise in performing SMP/E and Non-SMPE Installation of ISV products)
• Operating system z/OS upgrades workflow execution.
• JES3/JES2 initialization
• Sysplex and config management(good to have)
• Fluent in JCL and IBM Utilities (IEBGENER/IEBCOPY/AMASPZAP/DFDSS)
• ISPF/TSO and other basic
• Basic knowledge of REXX/CLIST
• Designing project plan(upgrades, maintenance, decom) with task list for all stakeholders and communicating the timelines with delivery and customer.
• Formulate roadmaps with all pre-requisites to achieve an project completion.
• Technically guide a team of highly motivated system programmers with technical working sessions.
• MIPS Optimization.
• Product Migration on z/OS.

Required Skills

• 8+ years of professional work experience as a Mainframe System Programmer in zOS & ISVs.
• Possess the drive and self-motivation to sharpen current skills while also learning something new
• Intermediate proficiency in MS Office (Excel, PowerPoint, Project, and Word) or MAC equivalent products
• Possess a conceptual or practical understanding of or have a willingness to learn various technologies including but not limited to Mainframe, Open Systems, Networking, etc.
• Strong focus on efficiency, performance, and cost optimization across the enterprise mainframe environment.
• Hands-on experience with MIPS optimization initiatives, including CPU, workload, and capacity tuning.
• Proven exposure to optimization programs working with cross-functional teams (Production Control/Batch, DB, MQ, Storage, HW/SW, Capacity, and Application teams).
• Ability to use data-driven insights and performance metrics to improve mainframe consumption, billing, and cost transparency.
• Working knowledge of product migrations and their impact from an optimization perspective.
• Experience contributing to technical optimization strategies with measurable outcomes.
• Strong mindset for continuous improvement, innovation, and operational excellence in mainframe optimization.

QUALIFICATIONS

Desired candidates will have a degree and/or equivalent experience.

Mainframe Certifications / Badges is an added advantage.

ADDITIONAL INFORMATION

The incumbent of this position will report to the Mainframe Optimize / Mainframe Academy Leader.

Specific needs may vary based on business necessity. The qualifications and responsibilities outlined should be used as guidance regarding required and preferred skills.

Our Values

Whether providing unprecedented solutions for clients or collaborating with each other to make unexpected connections, our teams are to exhibit these core values across every endeavor:

Honesty - We’re transparent and accountable

Reliability - We deliver on our promises

Collaboration - We thrive as a team

Curiosity - We relentlessly innovate on behalf of our clients

Passion - We love what we do and share our enthusiasm

Shift Timing- 1:30 PM to 10:30 PM

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.

So, what’s the role all about?

NICE Actimize, the global leader in financial crime prevention, trade surveillance, and regulatory compliance solutions, is looking for a Senior Business Analyst to join our SURVEIL-X team at our Global Talent Center in Pune, India. You will collaborate with implementation engineers, Project Managers, solution architects, R&D, and Product Management to deliver SURVEIL-X solutions that help financial institutions meet their capital markets compliance and trade surveillance obligations.

How will you make an impact?  

• Communicate effectively with a diverse range of stakeholders—clients, R&D teams, and senior leadership—both in writing and in person, adapting style and depth to the audience.
• Engage directly with clients to address functional and technical queries, resolve configuration issues, and support end-to-end User Acceptance Testing (UAT).
• Identify and propose product enhancements that address client-specific compliance requirements while remaining within established SURVEIL-X product frameworks.
• Drive cross-functional collaboration with R&D, Professional Services, and Customer Support to ensure seamless solution delivery and consistent client outcomes.
• Travel to client sites or work across time zones as required to support critical delivery milestones.
• Mentor junior business analysts, conduct structured peer reviews, and contribute to a culture of continuous improvement within the team.
• Serve as a Subject Matter Expert (SME) for capital markets compliance, trade surveillance regulations (e.g., MiFID II, MAR, Dodd-Frank), and NICE Actimize SURVEIL-X capabilities.
• Partner with clients to understand data ingestion requirements, trade data flows, and system integration needs, translating them into actionable implementation specifications.
• Deliver compelling product demonstrations and prepare client-facing solution presentations that clearly articulate SURVEIL-X capabilities and business value.
• Ability to manage multiple concurrent deliverables while maintaining clarity on technical and business objectives.
• Fast learner with proven adaptability to evolving regulatory requirements and compliance technology landscapes.
• Strong analytical and modeling capabilities
• Hands-on experience with data transformation, integration pipelines, and financial data mapping across structured and semi-structured formats.
• Proficient in SQL for querying trade, order, and market data across relational databases; familiarity with financial data interfaces is essential.
• Solid working knowledge of Agile and hybrid delivery methodologies in enterprise software environments.
• Proficiency with delivery and collaboration tools: MS Teams, JIRA, Aha!, Excel, Visio.

Have you got what it takes?

• 8–12 years of experience as a Business Analyst in the Financial Services, Capital Markets, or Investment Banking domain.
• BE/B.Tech Degree or equivalent
• Strong verbal and written English communication skills.
• Experience working in global and matrix organizational environments.
• Mandatory domain experience in Financial Services, Capital Markets, or Investment Banking; prior exposure to trade surveillance or compliance technology is highly valued.
• Proficiency in database querying, Linux/Unix command-line operations, and log analysis using standard file editing tools.
• Skilled in authoring high-quality business documentation: Business Requirements Documents (BRDs), Functional Specifications (FSDs), use cases, test scenarios, and traceability matrices.
• Experience owning end-to-end client-facing delivery engagements—from requirements elicitation and solution design through to production go-live—either independently or in collaboration with other Business Analysts.
• Strong capability to elicit, validate, and translate complex client requirements into SURVEIL-X configuration and implementation solutions.
• Hands-on experience with NICE Actimize Compliance Suite applications—SURVEIL-X, AML, or Fraud Detection—is a significant advantage.
• Experience with Actimize front-end configuration and customization (AIS/RCM/UDM) is strongly preferred.
• Proven expertise in PL/SQL, SQL, and relational databases (MS-SQL, MySQL, Oracle, etc.).
• Hands-on experience with Unix commands and shell scripting.
• Familiarity with AWS cloud environments is an advantage.
• Understanding of secure, scalable application design principles relevant to financial crime and trade surveillance platforms.

You will have an advantage if you also have:

• Strong problem-solving and analytical abilities with a high capacity for self-learning.
• Effective collaboration and knowledge-sharing mindset.
• Attention to detail and ability to perform under pressure.
• Ability to mentor, guide, and support team members.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

 Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10639
Reporting into: Manager
Role Type: Individual Contributor

So, what’s the role all about? 

As a Senior Specialist Software Architect, you will serve as a strategic technical leader, architecting the next generation of our highly available, secure, and automated cloud ecosystems. You will bridge the gap between business requirements and technical execution, mentoring engineering teams while pioneering the integration of AI-driven automation to enhance operational excellence. 

How will you make an impact? 

• Architectural Leadership: Design, architect, and implement resilient, high-performance system architectures and automation solutions across AWS. 
• Security-First Culture: Lead security initiatives and infrastructure audits (SOC2 Type II), ensuring comprehensive protection across networks, systems, and AI-driven application layers. 

• Continuous Innovation: Drive the evolution of CI/CD environments and evaluate emerging DevOps concepts to maintain a competitive technological edge. 

• Strategic Advisory: Act as a technical liaison between clients, leadership, and engineering teams, translating complex business needs into executable, scalable solutions. 

• Act as a subject matter expert on Java best practices as related to AWS and Azure. 
• Mentorship & Documentation: Champion engineering best practices through technical documentation, system audits, and proactive mentoring of junior and senior staff. 
• Acts as a technical liaison between clients, service engineering teams and support. 

• Review and audit of existing solutions, design and system architecture and participate in yearly security audits (like SOC2) and penetration tests. 

• Use of AI in DevOps and Security. 

Have you got what it takes?

• Experience: 10 - 15 years in production cloud operations with a mastery of Linux environments. 

• Cloud & Orchestration: 7+ years of hands-on expertise in AWS (Azure is a plus) and Kubernetes configuration management, seeking out opportunities to automate manual processes. 

• Automation Mastery: 7+ years of deep experience with Terraform; 5+ years of experience with Docker and container orchestration. 

• CI/CD & Scripting: Expert-level proficiency with Python, Bash, Jenkins, Artifactory, and Bitbucket. 

• Configuration Management: Significant experience with Ansible, Salt, Puppet or Chef. 

• AI Integration: Proven experience leveraging AI tools to optimize cloud operations, security detection, and support efficiency. 

• Ability to quickly adapt to changing priorities in a high-speed work environment. 

• Ability to participate in on-call rotation. 

• Education: BA/BS in Computer Science or equivalent professional experience. 

Preferred Technical Skills: 

• Networking: Deep understanding of firewalls, load balancers, and routing protocols. 

• Data Systems: Familiarity with MySQL, MongoDB, and PostgreSQL. 

• Observability: Advanced knowledge of Grafana, and Prometheus for proactive monitoring and alerting. 

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! 

Enjoy NiCE-FLEX! 

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

Req ID: 10136
Reporting into:Group Manager
Role Type: Individual Contributor (IC) 

So, what’s the role all about?

We are looking for a highly skilled DevOps Engineer [Cloud Operations] with strong hands-on experience in AWS and Azure environments to drive operational excellence, cloud security, automation, and cost optimization. You will manage and improve our multi-cloud infrastructure, lead IAM and account creation processes, enforce FinOps practices, integrate Okta for identity, and support development teams through Git-based workflows and CI/CD.

How will you make an impact?  

• Release & deployment operations

  • Coordinate and execute build and release activities across multiple production regions within scheduled maintenance windows
  • Manage day-to-day operations of release pipelines, including Jenkins and GitHub Actions workflows, on behalf of data engineering teams
  • Author and manage Change Requests in ServiceNow, following CAB and CHG guidelines
  • Respond to platform alerts, investigate issues, and keep stakeholders informed

  Observability & support

  • Perform ongoing monitoring and maintenance of Snowflake environments — warehouse performance, access, and cost
  • Monitor MSK (Kafka) consumers and producers via CloudWatch; escalate or resolve anomalies
  • Keep runbooks current and contribute to post-incident reviews
  • Support data engineering teams with deployment questions and environment issues

  Improvement & automation

  • Identify and prototype improvements to DataOps processes through scripting and automation

  Build and maintain tooling that reduces toil and improves the reliability of our release pipeline

Have you got what it takes?

• 3+ years in a DataOps, Platform Operations, or DevOps/SRE role supporting data infrastructure
• Snowflake: hands-on with RBAC, warehouses, multi-environment administration, and SQL
• AWS: S3, IAM, CloudWatch, Lambda — comfortable in the console and with the CLI
• Experience defining and working within CI/CD pipelines using Jenkins and/or GitHub Actions
• Python scripting for operational automation
• Experience working within a formal change management process: CRs, maintenance windows, approvals
• Clear communicator when things break — you keep stakeholders informed without being asked
• Comfortable working async across time zones in a distributed team
• Familiar with AI tools and comfortable using them in day-to-day work

 What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Requisition ID: 10529

Reporting into: Tech Manager, CX

Role Type: Individual Contributor

About the Position

Reporting to the Software Engineering Manager as a member of the Development team at IDC, the Software Engineer is responsible for delivering quality and performant software and design to handle the vast array of use cases that our customers have today. This role is responsible for developing software solutions by learning information needs, discussing with managers, studying systems flow, data usage, finding problem areas, coming up with solutions, and following the software development lifecycle.

Candidate Requirements and Qualifications

• 3-5 years of experience in Python programming and data structure and algorithms.
• Experience in developing data pipelines for large-scale, complex datasets from varieties of data sources.
• Data engineering expertise with strong experience working with Python, Beautiful Soup, and web scraping.
• Knowledge with cloud-based data technologies such as Azure Data Lake, Azure Data Factory, and Azure Data Bricks is optionally desirable.
• Moderate coding skills. SQL or similar is required. C# or other languages are strongly preferred.
• Outstanding communication and collaboration skills. You can learn from and teach others.
• Strong drive for results. You have a proven record of shepherding experiments to create successful shipping products and services.

Key Accountabilities & Duties

• Develop, test, and maintain architectures, such as databases and large-scale processing systems, using high-performance data pipelines.
• Recommend and implement ways to improve data reliability, efficiency, and quality.
• Identify performant features and make them universally accessible to our teams across EE.
• Work together with data analysts and data scientists to wrangle the data and provide quality datasets and insights to business-critical decisions.
• Take end-to-end responsibility for the development, quality, testing, and production readiness of the services you build.
• Define and evangelize data engineering best standards and practices to ensure engineering excellence at every stage of the development cycle.
• Act as a resident expert for data engineering, feature engineering, and exploratory data analysis.

Performance Engineer (Senior / Specialist)

What’s the role?

You will design, execute, and evolve performance engineering practices across a distributed platform, ensuring systems scale reliably under real-world conditions. This role blends hands-on testing, system analysis, and automation, with growing use of AI-assisted tooling to improve speed and insight.

How will you make an impact?

• Design and execute performance, load, and scalability tests across services and systems.
• Analyze throughput, latency, and system behavior under realistic usage patterns.
• Identify and diagnose performance bottlenecks across application, API, and database layers.
• Collaborate with engineering teams to improve system performance and scalability early in the lifecycle.
• Build and maintain performance test suites and reusable frameworks.
• Integrate performance testing into CI/CD pipelines to enable continuous validation.
• Define and track performance baselines, SLAs (Service Level Agreements), and key metrics.
• Use AI-assisted tools to accelerate test creation, analysis, and anomaly detection.
• Contribute to best practices and standards for performance engineering across teams.
• Support production investigations and provide data-driven recommendations.

Have you got what it takes?

• 7–12 years of experience in performance testing or performance engineering.
• Strong hands-on experience with tools like JMeter, Gatling, BlazeMeter, or similar.
• Solid programming skills in Java, C#, or similar.
• Strong understanding of microservices, APIs, and distributed systems.
• Experience analyzing system performance metrics and bottlenecks.
• Familiarity with CI/CD pipelines and automated testing workflows.
• Experience with API testing and automation.
• Strong problem-solving and analytical skills.

Nice to have

• Experience with cloud environments (AWS/Azure).
• Familiarity with observability tools (Grafana, Prometheus).
• Experience with production traffic modeling and usage simulation.
• Exposure to AI/LLM-based tools for testing or analysis.

Tech stack (expected exposure)

• Performance tools: JMeter, Gatling, BlazeMeter
• Java or C#
• CI/CD tools (Jenkins or equivalent)
• Git/GitHub
• API tools (Postman or similar)
• Observability tools (Grafana or similar)
• Cloud platforms (AWS/Azure)

Req ID: 10553
Reporting into: Tech Manager, Engineering, CX 
Role Type: Individual Contributor 

So, what’s the role all about?

Specialist Automation Engineer is responsible for ensuring the quality and reliability of web applications through a combination of manual and automated end‑to‑end testing. The role involves designing and maintaining scalable automation frameworks, executing hybrid test strategies, and leveraging AI agents to accelerate automation and improve test coverage. This position may operate in a US‑shift model and requires close collaboration with cross‑functional teams to troubleshoot issues, integrate automation into CI/CD pipelines, and deliver high‑quality product releases.

How will you make an impact?

Serve as Subject Matter Expert for core components, ensuring quality ownership throughout the product lifecycle.

Define and drive the test strategy and quality roadmap for complex web applications and integrated systems.

Oversee automation infrastructure and integrate tests into CI/CD pipelines for seamless delivery.

Lead automated data generation to ensure robust, repeatable testing across environments.

Mentor junior and mid-level engineers to foster technical excellence and professional growth.

Refine SDLC and STLC processes to balance best practices with team agility.

Lead internal training and adopt industry trends to evolve team capabilities.

Oversee critical production issue resolution and perform Root Cause Analysis (RCA).

Analyze complex data to solve technical problems and reach informed conclusions.

Act as the R&D Point of Contact for QA metrics and KPIs.

Partner with Product, UI/UX , Support, and R&D teams to align quality goals.

Have you got what it takes?

B.E./B.Tech in Computer Science, Industrial/Electronic Engineering.

8 to 11 years of experience in IT as Automation QA Engineer.

8+ years of experience in UI Automation testing.

Playwright equivalent UI testing tools

Languages Typescript/Java/Javascript

Experience in using API through automation framework.

Experienced working with Databases, writing SQL queries for data validation.

Desirable to have knowledge of Cloud services like AWS. 

Experience with CI/CD tools like Jenkins.

Exposure to AI tools like GitHub Copilot, Claude code or equivalent.

Experience leveraging AI agents to accelerate Root Cause Analysis (RCA), implementing self-healing automation, and validating AI model integrity

You will have an advantage if you also have:

ISTQB Certified, ISTQB® Certified Tester - AI Testing (CT-AI) or equivalent

Experienced with defect management and tracking tools, preferably Jira.

Excellent communication skills, very good English.

Experience working for Agile

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10494

Reporting into:  Tech Manager
Role Type: Individual Contributor

So, what’s the role all about?

The purpose of this position is to provide customer-focused Application Support. Looking for Engineer to join our growing Cloud team. This person will be responsible for leading client projects on the Cloud.

How will you make an impact? 

• Perform operational duties including application server health, service recycling
• Identify and resolve operational issues (e.g. batch failures, network issues, client data feed errors)
• Monitor server performance, memory utilization, CPU, file systems, databases, batch jobs
• Maintain operational documentation, e.g. incident tracking and run books. 
• Produce metric reports including daily production status.
• Review Client support tickets and requests under service SLAs
• Resolve level 2 and level 3 issues (i.e. application support, DBs and data center related issues). Document issues in customer support portal.
• Provide on-call off hour support and work during non-prime shift hours

Have you got what it takes?

• 4 to 6 years’ experience in Application /production support experience in with Cloud-Based hosting administration, management and performance tuning under high availability SLA environment
• Experience with Azure/AWS
• Experience with Unix, Linux, Windows, Tomcat, SSH and scripting skills
• Experience with SQL Server, Oracle and MySQL
• Experience with and understanding of complex process and data flow
• Ability to effectively and proactively communicate (both written and verbal) to various Product groups and clients on a daily basis.
• Experience with application debugging, performance, scalability
• Familiarity with standard application security compliance best practices
• Knowledge of fault detection and resolution processes
• Experience working successfully independently and with other team members as well as developers
• Ability to multi-task as required and provide rapid support in production
• Must be able to provide on-call off-hour support and work during non-prime shift hour

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

 Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

 Requisition ID: 9800
Reporting into: Tech Manager
Role Type: Individual Contributor

So, what’s the role all about?

The Senior DevOps Engineer works as an integrated part of a software engineering team with specific focus on facilitating and building automated pipelines for continuous delivery of the team's deliverables with guaranteed production-level quality and supportability.

How will you make an impact?  

• Perform and manage application deployments across development, testing, staging, and production environments.
• Collaborate closely with cross-functional teams including Development, QA, SRE, and Operations to ensure smooth deployment cycles.
• Troubleshoot deployment issues, identify root causes, and drive quick resolutions.
• Configure, maintain, and administer Windows servers, IIS, and related deployment components.
• Work with GitHub for version control, repository management, and deployment workflows.
• Create and maintain automation scripts using Python and PowerShell to improve deployment efficiency.
• Ensure adherence to deployment standards, documentation, and release management processes.
• Support continuous improvement efforts by identifying automation opportunities and deployment optimizations.
• Maintain configuration documentation and deployment guidelines.
•  

Have you got what it takes?

• Proven experience in application deployments in enterprise or large-scale environments.
• Strong understanding of Windows OS administration and IIS configuration.
• Hands-on experience with GitHub, branching strategies, CI/CD workflows, and release processes.
• Experience in AWS, Jenkins will be an added advantage.
• Proficiency in scripting languages, preferably Python and PowerShell.
• Ability to troubleshoot deployment issues across different application tiers.
• Excellent communication and cross-team collaboration skills.
• Strong analytical mindset and problem-solving abilities.
• Ability to work in fast-paced, time-sensitive deployment environments.

 What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 

Reporting into: Tech Manager, CX

Role Type: Individual Contributor

So, what’s the role all about?

As a Senior Specialist Automation Engineer, you will be responsible for Drive quality engineering excellence through scalable automation frameworks. You will own automation-first strategy across the SDLC collaborating with engineering, product, and DevOps teams for high-quality releases. You will work closely with Professional Services, Cloud Operations, and CSM teams to handhold them through customer issues based on priority.

How will you make an impact?  

• Define QA strategy based on risk and production insights
• Design and maintain automation frameworks (Python/Java)
• Enhance automation suites (Robot Framework, Selenium, Playwright)
• Drive shift-left testing across UI, API, backend
• Own regression cycles and release quality
• Integrate testing into CI/CD pipelines
• Collaborate with Agile teams and provide quality metrics

Have you got what it takes?

• Bachelor’s degree in computer science or related field
• 12+ years QA experience with strong automation focus
• Experience with Selenium, Robot Framework, Python/Java
• API testing using Postman or similar
• Experience with CI/CD (Jenkins, Docker, Kubernetes)
• Database knowledge (MongoDB, MySQL, PostgreSQL)
• Strong problem-solving skills
• Ownership mindset
• Ability to influence stakeholders
• Strong communication
• Balance of strategy and execution

You will have an advantage if you also have:

• Experience with Playwright
• Cloud exposure (AWS, Azure, GCP)
• Experience in fraud/risk platforms
• Experience with rule engines and workflows
• Hands-on with AI-driven testing

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

 Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10531
Reporting into: Group Manager, Premier R&D
Role Type: Individual Contributor

Job Description

So, what’s the role all about?

 Seeking a skilled and experienced DevOps Engineer in designing, producing, and testing high-quality software that meets specified functional and non-functional requirements within the time and resource constraints given.

How will you make an impact?  

• Design, implement, and maintain CI/CD pipelines using Jenkins to support automated builds, testing, and deployments.
• Manage and optimize AWS infrastructure for scalability, reliability, and cost-effectiveness.
• To streamline operational workflows and develop automation scripts and tools using shell scripting and other programming languages.
• Collaborate with cross-functional teams (Development, QA, Operations) to ensure seamless software delivery and deployment.
• Monitor and troubleshoot infrastructure, build failures, and deployment issues to ensure high availability and performance.
• Implement and maintain robust configuration management practices and infrastructure-as-code principles.
• Document processes, systems, and configurations to ensure knowledge sharing and maintain operational consistency.
• Performing ongoing maintenance and upgrades (Production & non-production)
• Occasional weekend or after-hours work as needed

Have you got what it takes?

• Experience: 12+ years in DevOps or a similar role.
• Cloud Expertise: Proficient in AWS services such as EC2, S3, RDS, Lambda, IAM, CloudFormation, or similar.
• CI/CD Tools: Hands-on experience with Jenkins pipelines (declarative and scripted).
• Scripting Skills: Proficiency in either shell scripting or powershell
• Programming Knowledge: Familiarity with at least one programming language (e.g., Python, Java, or Go).
• Version Control: Experience with Git and Git-based workflows.
• Monitoring Tools: Familiarity with tools like CloudWatch, Prometheus, or similar.
• Problem-solving: Strong analytical and troubleshooting skills in a fast-paced environment.

You will have an advantage if you also have:

• Development experience is a significant advantage.
• Windows system administration is a significant advantage.
• Experience with monitoring and log analysis tools is an advantage.
• Jenkins pipeline knowledge

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10363
Reporting into: Tech Manager
Role Type: Individual Contributor

So, what’s the role all about?

As a Program Manager, you will be responsible for overseeing multiple projects and initiatives that support the organization's strategic goals. You will work closely with cross-functional teams to ensure successful project execution, on-time delivery, and adherence to quality standards.

How will you make an impact?

• Define project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders.
• Develop and maintain a detailed project plan to track progress and ensure timely delivery of project milestones.
• Monitor project progress and performance, identify and mitigate risks and issues, and communicate status updates to stakeholders and senior management
• Collaborate with cross-functional teams to identify and resolve project-related issues and roadblocks.
• End to end Agile project management responsibility– in terms of scope, quality, resources and risk management as well as timeline and organizational release readiness
• Develop and maintain strong relationships with key stakeholders to ensure project success and alignment with business objectives
• Ensure adherence to project management methodologies, standards, and best practices, and continuously improve project management processes and tools
• Lead project meetings and presentations, and facilitate communication and collaboration among team members and stakeholders

Have you got what it takes? 

• 12-18 years of experience in IT industry with 6+ years of experience in hard core Software Development Project & Program management
  • Strong understanding of project management methodologies, tools, and techniques
  • Proven track record of successfully managing multiple projects and initiatives simultaneously.
• Excellent communication, negotiation, and interpersonal skills
• Ability to work collaboratively with cross-functional teams and manage multiple stakeholders.
• Strong attention to detail and ability to manage competing priorities.
• Working knowledge of various methodologies like, Agile-Scrum Practices
• Ability to drive project decisions through strong Data governance, Metrics.
• Strong problem-solving and decision-making skills
• Hands-on knowledge & experience on-
  • Software Development & Quality - Processes & standards
  • Release Management
  • Pre & Post-Production Product Launches
  • Hands on exp on Atlassian Tools (JIRA/Confluence),
• Basic Knowledge of:
  • Cloud- AWS,
  • DevOps practices
• PMP certification preferred.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10400
Reporting into: Tech Manager, Program Management
Role Type: Individual Contributor

So, what’s the role all about? 

As a member of the Cloud Security team, a successful Specialist Cloud Security Engineer will need to be self-sufficient to collaborate effectively with multiple teams, such as Application Support, Infrastructure Operations, DevOps, Product R&D, Security teams, customers and 3rd party auditors.  This role will hold the responsibility to implement, manage, and operate the various technical tools that NiCE uses to secure and protect the NiCE Cloud. A strong technical background is required, with expectations for broad experience in security controls such as Vulnerability Management, Incident Response, CNAPP, SIEM, IAM, Threat Hunting, and other similar technologies, as well as the ability to provide consulting services to other teams within the organization.  A successful candidate in this role will also be able to work in a production cloud environment to collect and curate audit evidence and explain it to anyone who asks for it.  Strong communication skills are essential, and experience with Governance, Risk and Compliance (GRC) is a big plus! 

How will you make an impact?  

• You will directly impact the success of the NiCE cloud business by ensuring all customer and auditory security requirements are met and demonstrated. 
• A diverse, merit-driven work environment which rewards a growth mindset and encourages innovation and continued professional development; 
• The opportunity to work in a global, highly skilled, passionate workforce to deliver world-class service and products to market. 
• Competitive pay and excellent benefits. 
• Generous PTO policies. 
• A highly focused security & compliance team which is collaborative, supportive, experienced, and driven to help everyone from the individual to enterprise to our customers realize the success for which they aim. 

 Have you got what it takes?  

•  8+ years of experience with Information Security;
• University-level degree in Information Security, Computer Science or other related field;
• knowledge of incident response, vulnerability management, cloud security, and other related topics;
• A burning curiosity to learn as much as you can about the NiCE cloud environment and the services and products we offer our customers as well as the existing security infrastructure we have in place today;
• Excellent communications skills to work collaboratively with security team members and operations and development teams around the world;
• Strong organization and prioritization skills to enable independent work in order to achieve tactical and strategic security goals;
• Advanced education, training or experience with security and compliance;
• Experience working with work tracking tools such as JIRA, ServiceNow, or others.

 What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! 

 Enjoy NiCE-FLEX!  

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

Requisition ID:  9540
Reporting into: Technical Manager
Role Type: Individual Contributor 

What’s the role all about?

As a Specialist Engineer, you will be a technical leader and mentor, guiding engineering teams in designing, developing, and delivering scalable, high‑quality solutions. You’ll make critical architectural decisions, drive adoption of AI‑powered development practices, and ensure the team leverages advanced tools like GitHub Copilot to maximize productivity. This role combines hands‑on technical expertise with leadership responsibilities, enabling you to shape the future of our products and engineering culture.

 How will you make an impact?

• Lead technical architecture design and ensure alignment with product strategy and business goals.
• Guide and mentor engineers in best practices, coding standards, and system design.
• Design and develop scalable, secure, and high‑performance solutions across backend, cloud, and UI components.
• Champion the use of AI for automation and development, including advanced applications of GitHub Copilot.
• Evaluate and adopt emerging technologies to strengthen system reliability and innovation.
• Collaborate with cross‑functional teams (Product, R&D, DevOps, QA) to deliver end‑to‑end solutions.
• Drive DevOps excellence through CI/CD pipelines, automated testing, and cloud deployment strategies.
• Own technical decisions and provide clear rationale for architectural trade‑offs.
• Troubleshoot complex production issues with accountability and foresight.
• Foster a culture of continuous learning, innovation, and technical excellence.

 Have you got what it takes?

• 8–12 years of hands‑on experience in software engineering and system design.
• Proven expertise in architectural decision‑making and guiding engineering teams.
• Strong programming skills in Java, Python, and proficiency with cloud platforms (AWS preferred).
• Deep understanding of AI/ML concepts and practical experience integrating AI into development workflows.
• Advanced knowledge of GitHub Copilot and other AI‑driven development tools.
• Experience with modern UI frameworks (Angular, React, Vue).
• Solid grasp of data structures, algorithms, and distributed system design.
• Familiarity with CI/CD pipelines, Git, Jenkins, Docker, Kubernetes.
• Excellent analytical, problem‑solving, and communication skills.
• A proactive leader with strong ownership, curiosity, and a drive to innovate.
• Ability to collaborate effectively within global, cross‑functional teams.

 What’s in it for you?

Join a global, fast‑growing, market‑leading company where innovation is a way of life. You’ll work with some of the brightest minds in the industry in a creative, collaborative, and high‑energy environment. At NiCE, you’ll find endless opportunities across roles, domains, and technologies to shape your career journey.

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10421
Reporting into: Tech Manager
Role Type: Individual Contributor

Tech Manager (Engineering) – Performance & Platform Excellence

How will you make an impact?

• Lead and grow a high-performing engineering team focused on performance, scalability, and reliability across the platform.
• Define and drive a performance engineering strategy adopted across multiple product teams.
• Manage a center of excellence, setting standards, frameworks, and governance for performance testing and scalability.
• Lead evolution of performance testing frameworks and tooling (JMeter, BlazeMeter, Gatling, or equivalent).
• Lead the development of AI-enabled testing and analysis capabilities to improve efficiency, insight, and coverage.
• Integrate performance testing into CI/CD pipelines, enabling early detection and prevention of production issues.
• Partner with architecture, product, and engineering teams to identify risks and influence system design for scale.
• Enable teams with production-like testing environments, tooling, and data strategies.
• Provide clear visibility into performance health, risks, and roadmap progress.

Have you got what it takes?

• 5+ years of experience leading engineering teams in complex, distributed environments.
• Strong hands-on background in Java or C# (.NET).
• Proven experience in performance engineering, including load, stress, and scalability testing.
• Hands-on experience with tools such as JMeter, BlazeMeter, Gatling, or similar.
• Strong understanding of distributed systems, microservices, and system bottlenecks.
• Experience integrating testing into CI/CD pipelines and release processes.
• Experience applying or experimenting with AI/LLM-based tools to improve engineering workflows.
• Ability to lead at both strategic and execution levels.

Nice to have

• Experience with cloud platforms (AWS/Azure) and containerization (Docker, Kubernetes).
• Familiarity with observability and monitoring tools (Grafana, Prometheus).
• Experience building internal platforms or shared frameworks.
• Experience driving adoption of engineering standards across teams.

Tech stack (expected exposure)

• Java or C# / .NET
• Performance tools: JMeter, BlazeMeter, Gatling
• CI/CD tooling (Jenkins or equivalent)
• Git/GitHub
• Observability tools (Grafana or similar)
• Cloud (AWS/Azure)
• Scripting (Python or similar)

Requisition ID: 10543

Reporting into: Tech Manager

Role Type: Individual Contributor

L2 Engineer

Role Summary

We are looking for a Software Engineer (L2) to support a mature document automation SaaS product as it enters its final lifecycle phase. 

This role focuses on learning the system, contributing to stability and maintenance, and supporting incident resolution and small improvements while gaining hands-on experience across the stack, helping ensure the platform remains reliable and maintainable.

Product & Technical Context

• SaaS platform for generating Office (Word, Excel, PowerPoint) and PDF documents 
• Hosted on Microsoft Azure, running containerized workloads on AKS
• Backend: .NET (C#), Entity Framework, Azure SQL
• Frontend: Angular (ADS design system)
• Infrastructure includes Azure services such as:
• Azure Kubernetes Service Cluster,  Azure SQL Databases 
• Blobs and Table Storage 
• Azure Application Gateway, Traffic Manager
• Application Insights, Networking (VNet, NSG, etc.) 
• Entra ID (formerly Azure AD), Azure Key Vault

Key Responsibilities

Technical Contribution & Execution

• Contribute to bug fixes, small enhancements, and maintenance across the platform
• Write clean, maintainable code with guidance from senior engineers
• Assist in implementing changes - backend (.NET), database, and frontend (Angular)
• Follow best practices for code quality, testing, and debugging

Incident Management & Reliability

• Support production incident investigation and resolution
• Assist in debugging issues using logs and monitoring tools 
• Help implement fixes and follow root cause analysis practices

System Maintenance & Improvements

• Work through a backlog of small fixes and incremental improvements
• Assist in maintaining and updating existing infrastructure and services
• Support safe deployments and validation of changes

Leadership & Mentorship

• Actively learn from senior engineers through pairing, feedback, and code reviews
• Take ownership of tasks and contribute positively to the product.

Collaboration, Documentation & Knowledge Sharing

• Collaborate with team members and participate in team ceremonies
• Communicate progress, blockers, and questions clearly

Required Skills & Experience

• 4+ years of professional experience in software engineering (or strong academic/project experience)
• Sound knowledge of C# / .NET fundamentals and application development
• Understanding of web development fundamentals (APIs, databases, frontend)
• Familiarity with relational databases and SQL
• Experience with cloud platforms (Azure preferred)
• Strong problem-solving mindset and eagerness to learn
• Good communication and collaboration skills

Nice to Have

• Basic understanding of containers or Kubernetes
• Familiarity with Angular or modern frontend frameworks

What Success Looks Like

• Able to independently handle small tasks and bug fixes
• Demonstrates steady learning and understanding of the system and tech stack
• Contributes to team productivity and code quality
• Actively incorporates feedback and improves over time

Why This Role Matters

This role is essential in supporting the team’s ability to maintain system stability and deliver improvements efficiently. It provides a strong foundation for developing into a well-rounded engineer while contributing to a real production system.

Senior Software Engineer

Role Summary

We are seeking a Senior Software Engineer to take technical ownership of a mature document automation SaaS product as it transitions into its final lifecycle phase. This role emphasizes system stability, maintaining existing infrastructure, incident management, and targeted improvements, all while upholding high engineering standards.

As a senior member of the team, you will integrate hands-on technical execution with team-level leadership, ensuring the platform continues to be reliable and maintainable.

Product & Technical Context

• SaaS platform for generating Office (Word, Excel, PowerPoint) and PDF documents 
• Hosted on Microsoft Azure, utilizing containerized workloads on AKS
• Backend technology stack includes .NET (C#), Entity Framework, Azure SQL
• Frontend technology utilizes Angular (ADS design system)
• Infrastructure encompasses Azure services such as:
• Azure Kubernetes Service Cluster, Azure SQL Databases 
• Blobs and Table Storage 
• Azure Application Gateway, Traffic Manager
• Application Insights, Networking (VNet, NSG, etc.) 
• Entra ID (formerly Azure AD), Azure Key Vault

Key Responsibilities

Technical Ownership & Execution

• Maintain, update, and optimize Azure infrastructure, including AKS and supporting services
• Take ownership of end-to-end stability and maintenance of the platform, addressing bug fixes, small enhancements, and system improvements
• Design and implement safe, incremental changes across backend (.NET), database, and frontend (Angular) while ensuring code quality and maintainability.

Incident Management & Reliability

• Lead production incident triage, debugging, and resolution
• Conduct root cause analysis (RCA) and implement preventative fixes
• Enhance monitoring, alerting, and telemetry using Application Insights

• Support controlled system wind-down or migration efforts
• Proactively identify and mitigate technical risks

Leadership & Mentorship

• Serve as a technical leader within the team, guiding engineering decisions
• Mentor and develop junior engineers through pairing, reviews, and coaching
• Facilitate onboarding and knowledge transfer

Collaboration, Documentation & Knowledge Sharing

• Document system architecture, workflows, and operational procedures
• Collaborate closely with customer success to resolve client-specific issues

• Communicate effectively regarding status, risks, and technical decisions

Required Skills & Experience

• 8+ years of professional experience in software engineering
• Extensive expertise in C# / .NET development
• Hands-on experience with Microsoft Azure, particularly:
• AKS (Kubernetes), Azure SQL, Blob Storage
• Azure networking (VNet, NSG, Traffic Manager, App Gateway)
• Experience with containerized applications and cloud infrastructure

Experience working across backend and frontend (Angular, React or similar)

• Solid understanding of databases and Entity Framework
• Proven ability to debug complex production issues and lead incident response
• Strong communication skills and mentorship experience

Nice to Have

• Familiarity with Office/Document generation systems or SDKs
• Exposure to security and compliance practices (e.g., OWASP, SOC2)

What Success Looks Like

• The platform remains stable, observable, and well-maintained
• Incidents are quickly resolved with clear root causes and prevention
• Technical debt is reduced through pragmatic improvements

Why This Role Matters

This is a high-impact role focused on engineering excellence in a real-world, high-ownership environment. You will play a critical part in ensuring a smooth and responsible lifecycle for a production system while shaping team practices and mentoring others.

WHO YOU ARE:

We are seeking a Product Manager I to lead the design and delivery of workflow automation solutions supporting our Compliance organization, with a primary focus on life insurance and annuity operations. This role will partner closely with Compliance, Legal, Operations, and Engineering teams to modernize and streamline regulatory processes including DOI complaints, subpoenas, regulatory inquiries, and internal audit workflows.

In addition, this role will support the replacement of an internal funds allocation application that receives payments and orchestrates downstream system updates across Finance and administrative platforms. While exposure to financial systems is helpful, the core priority of this role is deep understanding of compliance-driven processes within life and annuity products.

This is a hands-on product role requiring strong process design, stakeholder leadership, and technical collaboration skills.

WHAT YOU’LL DO:

• Own end-to-end product delivery for compliance workflow solutions, from discovery through production release.
• Partner with Compliance and Legal teams to document, analyze, and redesign regulatory processes including:
  • DOI Compliants
  • Subpoenas and regulatory requests
  • Market conduct and audit-related workflows
  • Escalation and case management processes
• Translate regulatory and operational requirements into scalable system workflows and automation capabilities.
• Define and manage product requirements, user stories, acceptance criteria, and release plans.
• Collaborate with engineering teams to design integrations with ERP and administrative systems.
• Support modernization of an internal payment allocation platform that:
  • Receives incoming funds
  • Triggers downstream updates to Finance (e.g., PeopleSoft) and policy administration systems
  • Applies funds to contracts and individuals
  • Routes funds through appropriate accounts (e.g., suspense, operating)
• Ensure auditability, traceability, and regulatory compliance within all solutions.
• Monitor production performance, resolve issues, and drive continuous improvement.
• Act as the primary product liaison between business stakeholders and technical teams.

WHAT YOU’LL NEED:

• A Bachelor’s/Master’s Degree with 5+ years’ work experience in Product Management or Business Analysis
• Strong background in life insurance and/or annuity operations.
• Direct exposure to compliance processes such as DOI complaints, regulatory inquiries, subpoenas, or audit workflows.
• Experience designing or improving structured business workflows.
• Ability to translate regulatory requirements into system functionality.
• Experience writing detailed product requirements and working with engineering teams.
• Strong stakeholder communication skills across business and technical audiences.
• Experience working with ERP, case management, or workflow platforms.
• Exposure to policy administration systems within life insurance or annuities.
• Familiarity with regulatory reporting or compliance tracking systems.
• Experience integrating systems via APIs or service-based architectures.
• Understanding of financial system integrations (e.g., PeopleSoft or similar ERP platforms).
• Experience working in Agile or iterative delivery environments.

WHAT’S IN IT FOR YOU?

Zinnia offers excellent career progression and competitive compensation. We offer great benefits, including health/dental insurance, parental leave, profit sharing, PF, incentive/bonus opportunity, tuition reimbursement, and so much more. We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

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