About Us (Ensono)

Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago.

We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning.

Job Description: Business Intelligence Manager

Position Summary

The Business Intelligence (BI) Manager is responsible for leading the strategy, development, and operational excellence of enterprise analytics, reporting, and AI-enabled insights. This role oversees BI platforms, data visualization, and analytical solutions—including the responsible application of AI and advanced analytics—to enable data-driven decision-making across the organization. The BI Manager partners with business leaders, data engineering, AI governance, and security teams to ensure insights are accurate, explainable, secure, and aligned with business priorities.

Key Responsibilities

Strategy & Leadership

• Define and execute the enterprise BI and analytics strategy, including AI-enabled insights, aligned to business objectives and data governance standards
• Lead, mentor, and develop a team of BI developers, analysts, and analytics engineers
• Establish prioritization frameworks for analytics and AI-driven use cases
• Serve as a trusted advisor to business and executive stakeholders on analytics and AI capabilities

Analytics, AI & Insights Delivery

• Oversee the design, development, and maintenance of dashboards, reports, predictive models, and AI-assisted analytics products
• Enable the use of AI for trend analysis, forecasting, anomaly detection, and insight generation using governed enterprise data
• Ensure consistent semantic models, metrics definitions, and explainable outputs across BI and AI solutions
• Partner with data science and data engineering teams to operationalize AI outputs into BI platforms and business workflows
• Drive adoption of AI-assisted self-service analytics while maintaining data quality, lineage, and control

Platforms & Technology

• Own BI and analytics platforms (e.g., Power BI, Tableau, Looker) and their integration with AI and cloud data platforms
• Support AI-enabled features such as natural language query, automated insights, and embedded copilots where appropriate
• Define standards for dashboard design, AI explainability, usability, accessibility, and performance
• Lead platform optimization, licensing strategy, and cost management across BI and AI tooling

AI Governance, Security & Responsible Use

• Ensure AI use of data complies with enterprise AI governance, security, privacy, and ethical standards
• Partner with security, risk, and compliance teams to enforce access controls, sensitivity labeling, and usage monitoring
• Support model transparency, bias awareness, and auditability for AI-derived insights
• Maintain documentation for AI use cases, assumptions, and limitations

Data Governance & Quality

• Enforce data governance, certification, and lifecycle management for BI and AI assets
• Establish data quality and AI output validation processes
• Maintain business glossaries, metric definitions, and AI-enabled analytics documentation
• Support audit, compliance, and regulatory requirements related to analytics and AI

Stakeholder Engagement & Value Realization

• Translate business questions into analytics and AI use cases with measurable outcomes
• Enable business teams through training on BI tools, AI-assisted analytics, and responsible usage
• Measure and report on analytics and AI value realization, adoption, and business impact

Required Qualifications

• Bachelor’s degree in information systems, Computer Science, Data Analytics, Business, or related field
• 7–10 years of experience in business intelligence, analytics, or data platforms
• 3+ years of experience leading BI or analytics teams
• Strong expertise in BI platforms (Power BI preferred) and enterprise data architectures
• Demonstrated understanding of AI-assisted analytics and advanced analytical techniques
• Proven experience partnering with senior business stakeholders
• Strong understanding of data governance, security, and compliance principles

Preferred Qualifications

• Experience in managed services, consulting, or multi-client environments
• Familiarity with cloud data platforms (e.g., Snowflake, Azure Synapse, BigQuery)
• Exposure to AI platforms, embedded analytics, or analytics copilots
• Knowledge of data cataloging, lineage, and governance tools (e.g., Microsoft Purview or equivalents)
• Experience operationalizing AI insights within enterprise reporting environments

Key Competencies

• Strategic analytics and AI thinking with operational execution
• People leadership and talent development
• Executive communication and stakeholder influence
• Data ethics, governance, and risk awareness
• Continuous improvement and innovation mindset

Success Measures

• Increased adoption of BI and AI-enabled insights across the enterprise
• Consistent, trusted, and explainable KPIs and AI outputs
• Improved time-to-insight and decision quality
• Strong governance, security, and audit outcomes
• Demonstrated business value from analytics and AI initiatives

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.

Position Overview: We are looking for a hands-on Senior Security Engineer to join our dynamic security team.  This role is critical in ensuring the security of our technology infrastructure, protecting sensitive data, and mitigating cybersecurity risks. You will work alongside a team of experts to design, implement, and maintain security solutions across our organization. This is a hand-on role were flexibility, dependability, and exceptional problem-solving skills are essential. 

Key Responsibilities: 

• Plan, implement, manage, monitor, and upgrade security measures for the protection of engineering and corporate labs, applications, endpoints, systems, and networks 

• Identify and address network and system vulnerabilities and data integrity threats 

• Provide input, coordinate, and participate in testing new security designs, measuring Key Performance Indicators (KPIs) and metrics, and participate in the change management process 

• Monitor a comprehensive cybersecurity program, including ongoing system patching to address known vulnerabilities and utilizing tools and frameworks to prevent, detect, and mitigate cyber threats 

• Respond to system and network security breaches in support of the Cyber Security Incident Response Team (CSIRT) 

• Collaborate with operational risk, compliance, legal, and audit teams and support privacy-based implementations for business and regulatory requirements 

• Investigate incidents by correlating information from tools such as EDR, NDR, Cloud Security, Threat Intelligence, sandboxes, and live forensics 

• Create and fine-tune monitoring rules in SIEM for onboarded technologies (e.g., Windows, Linux, Firewall, Proxy, O365, IPS). 

• Conduct cyber risk assessments using frameworks or standards such as NIST CSF, ISO 27001/2, PCI, CIS Top 20, CMMC, or other industry measurement tools. 

• Maintain a results-oriented focus with a strong emphasis on quality. 

• Stay updated on emerging threats and provide strategic guidance for proactive security measures. 

• Automate security processes using scripting and cloud security tools to enhance efficiency. 

Qualifications: 

• Bachelor’s Degree or an equivalent combination of education and work experience. 

• 6+ years of experience in cybersecurity. 

• Proven experience in network security, including LAN, WAN, cloud-based environments, monitor network performance, analyze traffic patterns, and troubleshoot connectivity issues. 

• Proven experience in implementing security measures, including firewalls, VPNs, and intrusion prevention systems (IPS). 

• Solid understanding of Windows, Macintosh, and Linux systems. 

• Knowledge of regulations such as GDPR, CCPA, HIPAA, etc. 

• Knowledge of utilize OSINT tools like VirusTotal, AbuseIPDB, IPVoid, and Shodan to investigate security incidents. 

• Relevant certifications such as CISSP, GCTI, GCFE, GCIH, GREM, OSCP. 

• Experience with public and private clouds: AWS, Azure, OpenStack, KVM, HyperV, VMWare. 

• Excellent written and oral communication skills in English, with the ability to represent and advocate complex technical concepts externally. 

#LI-Pune

#LI-DS9

#LI-Hybrid

#LI-CISSP

#LI-OSCP

#LI-GCTI

#LI-AWS

Role Overview

We are looking for a highly experienced Senior QA Manager to own end-to-end quality for SonicOS, the core operating system powering SonicWall’s next-generation firewall products. This is a high-impact leadership role where you will define quality strategy, drive automation and test infrastructure investments, and partner closely with Product Management, Development, Release Engineering, DevOps, and Support teams to ensure every release meets high standards of reliability, security, and customer trust.

You will be responsible not just for test execution, but for shaping how quality is built into the product lifecycle — from early design reviews and threat modelling to release readiness and post-release learning.

Key Responsibilities

Quality Strategy & Release Ownership

• Define and continuously improve the QA strategy for SonicOS across major releases, patches, and hotfixes
• Establish quality gates, entry/exit criteria, and clear release readiness standards
• Drive risk-based testing and shift-left practices to catch issues early
• Own go/no-go decisions for releases from a quality standpoint

Firewall Domain & Technical Leadership

• Provide strong technical leadership across firewall features such as:
• Stateful firewall, NAT, VPN (IPSec/SSL), routing, HA
• Security services like IPS, DPI-SSL, Gateway AV, App Control, Web Filtering
• Review PRDs, design documents, and architecture proposals with a quality & security mindset
• Define comprehensive test strategies covering:
• Functional correctness and complex E2E customer workflows
• Performance, scale, and stress (throughput, sessions, DPI impact)
• HA failover, upgrades/downgrades, config migrations, and long-run stability
• Champion security and negative testing to validate abuse cases and threat scenarios

Automation, CI/CD & Test Infrastructure

• Define the long-term automation vision (UI, API, CLI, E2E) and measurable coverage goals
• Partner with automation leads to build scalable, reliable frameworks integrated into CI/CD
• Drive stability and reliability of automated test suites (reduce flakiness, improve signal)
• Own strategy for testbeds spanning hardware appliances, virtual firewalls, and cloud deployments
• Work with infra teams to ensure availability, capacity planning, and reliability of test environments

Execution Excellence & Metrics

• Own and track key quality metrics: defect leakage, escape rate, regression effectiveness, automation ROI, flakiness trends
• Lead regular release readiness and quality reviews with senior stakeholders
• Drive deep root cause analysis for production escapes and systemic quality gaps
• Convert learnings from field issues into preventive quality improvements

People Leadership & Stakeholder Influence

• Build, mentor, and retain a strong leadership bench of QA managers, leads, and senior engineers
• Set clear expectations, career paths, and technical growth plans for the QA organization
• Influence engineering leadership and PMs to prioritize quality, reliability, and customer impact
• Represent QA in leadership forums, customer escalations, and cross-functional reviews

Required Skills & Experience

• 10+ years of total technical experience, including at least 2+ years in a management or leadership role
• Strong background in testing firewall / network security products or similar system software
• Deep understanding of networking and security fundamentals (TCP/IP, routing, NAT, VPN, HA, IPS/DPI concepts, authentication mechanisms)
• Experience owning quality for complex, large-scale system software releases
• Proven leadership experience managing and scaling QA teams across geographies
• Strong exposure to automation strategy and CI/CD-driven quality practices
• Excellent communication skills with the ability to influence senior technical stakeholders

Good to Have

• Prior experience with SonicOS or comparable firewall OS platforms
• Exposure to security compliance programs (FIPS, Common Criteria, SOC2)
• Experience testing in hybrid environments (hardware + virtual + cloud)
• Experience handling customer escalations and field issue RCA

What Success Looks Like

• Predictable, high-quality SonicOS releases with reduced Sev1/Sev2 customer issues
• Measurable improvement in automation coverage and test effectiveness
• Faster feedback cycles for Dev and PM through shift-left and CI/CD integration
• Strong QA leadership bench and high team engagement
• Improved customer trust and reduced critical escalations

#LI-KB7

#LI-Remote

#LI-Pune

Role

We are looking for a Senior Threat Researcher to join our Threat Detection Group within ThreatLabz. This is Hybrid role, reporting to a leader in ThreatLabz Team . You will track the evolving threat landscape, analysing emerging threats and identifying TTPs to develop critical detection and protection signatures. As part of our world-class research arm, you will ensure millions of global users remain protected through advanced malware research and behavioural analysis.

What you’ll do (Role Expectations)

• Analyse browser-based threats, including HTML smuggling and phishing, to develop robust protections

• Research vulnerabilities across OWASP, Web API, and LLM Top 10 to author prevention signatures

• Conduct static and dynamic malware analysis to mitigate emerging threats and C2 frameworks

• Develop complex automation tools and prototypes to integrate research findings into Zscaler products

• Contribute to the global security community by publishing in-depth threat analysis blogs and research papers

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 2+ years of dedicated experience in Cyber Security Research with expertise in web attack and DOM/JS analysis

• Proficiency in browser security and analysing/deconstructing payloads within browser environments

• Hands-on experience with malware debugging and reverse engineering using tools like IDA, x64dbg, or Ollydbg

• Strong understanding of TCP/IP, Application layer protocols, and vulnerabilities across OWASP and LLM Top 10

• Experience with automation scripting in Python, Ruby, Go, or Shell to synthesise threat intelligence

What Will Make You Stand Out (Preferred Qualifications)

• Professional security certifications such as OSCP or specialised degrees in Computer Science or Information Technology

• Proven ability to implement AI-powered automation and leverage GenAI models for threat research

• Advanced reverse engineering experience specifically related to file-less threats and complex exploit techniques

#LI-Hybrid

#LI-RG

Role 

We are looking for a Staff Threat Researcher to join our Threatlabz team. This is a hybrid role based in Mohali,reporting to the Senior Manager, Threat Research. As a key contributor to our threat research initiatives, you will lead the charge in identifying vulnerabilities and analyzing sophisticated malware within the Apple ecosystem. Your expertise in macOS and iOS system internals will drive the development of advanced detection strategies and strengthen our overall product defenses.

What you’ll do (Role Expectations)

• Perform static and dynamic analysis of macOS and iOS applications, firmware, and system internals to identify vulnerabilities and malicious functionality
• Reverse-engineer malware samples to decipher behavior, capabilities, and attack vectors while contributing to prevention strategies
• Research and maintain deep expertise in macOS security features, XNU kernel updates, and frameworks such as Endpoint Security and Network Extensions
• Develop custom tools and scripts to automate reverse engineering, binary analysis, and malware-related processing tasks
• Partner with engineering, QA, and threat intelligence teams to integrate new security features and harden product defenses

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• Proficiency in system-level languages including C, C++, Objective-C, Swift and deep knowledge of macOS architecture, Mach-O binary formats, and security mechanisms like SIP, TCC, and Gatekeeper
• Extensive hands-on experience with reverse engineering tools such as IDA Pro, Ghidra, Binary Ninja, Frida, and Wireshark
• Strong scripting skills, particularly in Python, for automating complex analysis and research tasks
• Proven ability to decompile, disassemble, and de-obfuscate closed-source binaries to reconstruct logic without source code access

What Will Make You Stand Out (Preferred Qualifications)

• Experience with Windows or Linux platforms for comparative threat analysis
• Prior professional track record in specialized malware analysis or vulnerability research
• Thorough understanding of network protocols and system-level communication mechanisms

#LI-Hybrid
#LI-RG

At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth. 

We're looking for an experienced TSM to join our Customer Success team. Reporting to the Manager, Technical Success Management, you will be responsible for:

• Understanding customer goals, challenges, and technical needs to align with Zscaler solutions and drive satisfaction
• Building relationships with stakeholders, conduct reviews, and identify growth opportunities
• Anticipating challenges, provide proactive recommendations, and mitigate risks
• Understanding of all Zscaler products & service and contribute to best practices for implementing Zscaler products in both internal and customer-facing Knowledge Base
• Collaborating with teams, including Sales, Support, and Product, to deliver seamless customer experience

What We're Looking for (Minimum Qualifications)

• 5+ years of experience in customer-facing roles with a blend of technical expertise and account management
• Demonstrated experience  product feature implementations, and best-practice adoption
• Experience with operating systems such as Linux, Unix, and Free BSD
• Experience troubleshooting network issues and familiarity with the necessary tools. (Ping, Traceroute, MTR)
• Experience of protocols such as HTTP, SMTP, FTP, and DNS

What Will Make You Stand Out (Preferred Qualifications)

• Experience in running discovery discussions, building High/Low level design and familiarity with managing large-scale deployments or migrations
• In-depth understanding of enterprise networks, infrastructure and hands-on experience on cloud security technologies (e.g., SASE, SSE, ZTNA)
• Experience with open-source system administration and authentication protocols like SAML, LDAP, and OAuth

#LI-Hybrid

#LI-SU1

We’re looking for a highly skilled Platform Engineer to help scale and strengthen our Kubernetes-based production environment. In this role, you’ll take ownership of platform reliability, performance, and observability while working hands-on across Kubernetes, GCP, Terraform, and modern infrastructure automation. You’ll collaborate closely with Engineering and Product teams to influence architecture decisions, solve complex performance challenges, and design resilient, scalable systems that support our growing platform. This is a high-impact role for someone who thrives in technical problem-solving, cares deeply about operational excellence, and enjoys building platforms that engineers love to use.

Responsibilities:
● Maintain and extend our Kubernetes platform
● Improve Performance & Reliability of our production platform
● Ensure proper observability of the production systems
● Assist with database and service performance tuning
● Collaborate with Development Engineers on impacts of new features
● Identify architecture bottlenecks and work with Engineering on new solutions
● Collaborate with Support on operational runbooks

Requirements:
● Minimum 3+ years Kubernetes
● Operating System: Linux 
● GCP Cloud experience is mandatory, good to have multi-cloud experience.
● Terraform 
● Container lifecycle
● Programming Go, Python or similar
● Database optimization
● Network level troubleshooting

Education and Experience:
• At least 6 - 8 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD with 1 year experience; or equivalent experience preferred. 
• Degree in Computer Science, Engineering, or related field preferred

#LI-KB7

#LI-Hybrid 

#kubernetes

#GCP

We are seeking a seasoned Platform / Site Reliability Engineer to lead the evolution and performance of our Kubernetes-based production environment. In this role, you will drive reliability, scalability, and observability across mission-critical systems while working hands-on with Kubernetes, GCP, Terraform, and modern infrastructure automation. You will partner closely with Engineering and Support teams to optimize system performance, influence architectural decisions, and build resilient platforms that enable business growth at scale.

Responsibilities:

• Maintain, scale, and enhance our Kubernetes production platform
• Improve the performance, reliability, and availability of production systems
• Ensure comprehensive observability across services, infrastructure, and applications (metrics, logs, traces, alerts)
• Diagnose and tune database and service performance across distributed systems
• Partner with Development teams to assess platform impact of new features and architectural changes
• Identify architecture bottlenecks and contribute to scalable, resilient technical solutions
• Collaborate with Support teams to build and maintain operational runbooks and improve incident response processes

Requirements:

• 5+ years of hands-on Kubernetes experience in production environments
• Strong expertise with Linux systems administration and troubleshooting
• GCP cloud experience required; multi-cloud exposure is a plus
• Proficiency with Terraform and infrastructure-as-code workflows
• Strong understanding of container lifecycle management and deployments
• Programming experience in Go, Python, or a comparable language
• Experience with database performance optimization and tuning
• Solid knowledge of networking fundamentals and network-level troubleshooting

Education and Experience:

• At least 10+ years of related experience with a Bachelor’s degree; or 8 years and a Master’s degree; or a PhD with 5 years experience; or equivalent experience preferred
•  Degree in Computer Science, Engineering, or related field preferred
  
  

#LI-KB7

#LI-Hybrid

#GCP

#Python

Your Impact on our Mission

As a Specialist, Customer Experience at Zocdoc, you will play a pivotal role in ensuring that every interaction with our users reflects our commitment to exceptional customer service. Your responsibilities involve assisting patients via phone, email, and chat, embodying the values of Zocdoc in each interaction. With a particular focus on guiding and assisting patients in booking appointments online and helping them solve their problems with empathy and efficiency, you contribute to "giving power to the patient" and keeping the "Patient's First" ethos at the forefront.

Shift timing: Rotational shift, 6.30pm IST to 3.30 pm IST

You’ll enjoy this role if you are…

• Best-in-Class Customer Service: Provide unparalleled customer service experiences via phone, email, and chat, ensuring each interaction exemplifies the Zocdoc commitment to excellence. Strive to exceed user expectations, fostering advocacy and leaving a positive, lasting impression.
• Problem-Solving Assistance: Proactively identify and address patient issues, demonstrating empathy and efficiency in resolving problems and concerns. Assist patients in overcoming challenges and obstacles, ensuring a positive and satisfying experience with Zocdoc.
• Providing a User-Friendly Experience: Ensure users have a seamless and intuitive experience, addressing any challenges they may encounter during the online appointment booking process.
• Connection Building: Approach every interaction with empathy and authenticity, understanding that each connection contributes to the user's perception of the Zocdoc brand, with a primary focus on giving power to the patient. Identify opportunities to enhance user trust and loyalty through personalized and genuine interactions, empowering the patient in their healthcare journey.
• Encouraging Platform Utilization: Serve as a trusted partner to users, understanding their needs and encouraging them to utilize Zocdoc to its full potential, including the online booking feature, always prioritizing the patient's convenience and well-being. Advocate for the value of Zocdoc, promoting engagement and encouraging users to actively connect with healthcare providers on our platform with the patient's first mindset.
• Assisting with Online Booking: Guide and assist patients in navigating the Zocdoc platform to facilitate seamless online appointment bookings.
• Continuously Improving: Provide insights and feedback to contribute to the ongoing improvement of our customer service processes, ensuring they align with our commitment to excellence and core values. Collaborate with the team to implement strategies that enhance the overall patient experience on Zocdoc, with a specific focus on online appointment booking.

Your day to day is…

• Achieving and maintaining a target Customer Satisfaction Score as measured through customer surveys.
• Adherence to Zocdoc policies, industry regulations, and best practices in every customer interaction, minimizing compliance-related issues.
• Optimal response and resolution metrics for customer inquiries, ensuring efficient and effective service delivery without compromising quality.

You’ll be successful in this role if you have…

• Proven track record of delivering outstanding customer service, with a focus on healthcare or technology-related industries.
• Impeccable written and verbal communication skills, sharp focus, and the ability to flourish in both independent and collaborative settings.
• Empathetic and patient-focused approach to problem-solving.
• Ability to work collaboratively in a dynamic, fast-paced environment.
• Dedication to upholding Zocdoc's mission and brand integrity.
• Proficiency in using and troubleshooting technology, including software and applications.
• Spanish-speaking is a plus.
• In-depth knowledge of the healthcare industry and related terminology (Preferred).
• Proficiency in customer relationship management (CRM) tools (Preferred).
• Ability to assist customers with technical issues or guide them in using Zocdoc's technology effectively (Preferred).
• Familiarity with Zocdoc's platform and services (Preferred).

Benefits:

• An incredible team of smart and supportive people
• A competitive compensation package, including attractive medical insurance
• Amazing perks – think catered lunch every day, Ping Pong, etc.
• Daycare reimbursement
• The chance to create a better healthcare experience for millions of patients!
• Cellphone and wifi reimbursement
• Competitive parental leave
• Sabbatical leave (over 5 years)
• Annual sponsored health check-ups
• Zocdoc is certified as a Great Place to Work 2022-2026

About the Role

We are looking for a Senior Software Engineer, Reliability, you will serve as a hands-on technical leader within the SRE team, guiding senior engineers, influencing product development teams, and ensuring the systems we operate are built to be reliable, scalable, and observable from the ground up.

You will drive strategic initiatives, mentor others in the practice of SRE, and help define architectural best practices across our platform. This role is pivotal in aligning teams, enforcing high standards, and scaling SRE principles globally within Veeam.

What You’ll Do

Reliability Engineering & Resilience

• Design and evolve infrastructure to be highly available, fault tolerant, and scalable across public clouds (initially Azure, with future expansion plans to other providers).
• Establish and maintain SLIs, SLOs, and error budgets that define and enforce reliability objectives.
• Lead incident response, analysis, blameless postmortems, and sharing sessions in order to maximize learning across our entire engineering team and driving changes to the entire socio-technical engineering system.

Observability & Operational Excellence

• Drive adoption of deep observability practices, ensuring telemetry, logs, metrics, and tracing are comprehensive and actionable.
• Develop automation and self-healing tools to reduce toil and support Veeam’s fleet management strategy.
• Participate in on-call rotations and lead operational excellence across the stack.

Engineering at Scale

• Contribute to infrastructure as code (IaC), CI/CD systems, deployment automation, and scalable config management.
• Integrate and extend monitoring and chaos engineering tools to validate reliability assumptions under load and failure conditions.
• Implement testing strategies, canary deployments, and release validation pipelines to protect production environments and allow teams to safely deliver new features as quickly as possible.

Collaboration & Culture

• Embed within product and platform teams to champion reliability from design through delivery.
• Contribute to a learning culture focused on continuous improvement and proactive risk management.
• Mentor engineers and advocate for DevOps/SRE best practices across global teams.

What You’ll Bring

• 5+ years of hands-on experience in a Software Engineering role with at least 2 years in Site Reliability, Platform Engineering, or similar.
• Deep experience building systems on public cloud providers (Azure preferred)
• Strong programming skills in JS, Node, Typescript, Go, Java, C#, or similar.
• Proven track record in delivering monitoring, alerting, and observability tooling (e.g., Prometheus, Grafana, OpenTelemetry).
• Experience with IaC tools like Terraform/Pulumi, and container orchestration (e.g., Kubernetes).
• Solid understanding of distributed systems, cloud networking, and cloud-native system design.
• Excellent communication and collaboration skills across geographies and disciplines.

Bonus Skills

• Experience working on large-scale B2B SaaS platforms.
• Background in chaos engineering, resilience testing, performance testing, load testing, or incident learning programs.
• Familiarity with compliance frameworks (e.g., ISO, SOC 2, GDPR, FEDRAMP/CMMC).

What You’ll Get

• 18 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
  Private medical coverage for you and up to four dependents
• Life, accident, and disability insurance with enhanced coverage
• Annual flexible wellbeing allowance for physical and mental wellness
• Free confidential counselling and coaching via Employee Assistance Program (EAP), including legal and financial advice
• Meal, fuel, and transportation benefits based on work arrangement
• Daycare reimbursement and safe cab facility for eligible employees
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

Please note: If the applicant is permanently located outside India, Veeam reserves the right to decline the application.

#LI-KP1
#Hybrid

Job Title: Network Implementation Engineer 

Overview: 

Pico is currently seeking Design and Implementation engineering candidates to deliver best in class engineering candidates to deliver low latency connectivity solutions    for Pico's clients and internal infrastructure projects in line with Pico's standards and strategic framework. Playing a key role in working  with other teams within the business, the Network Implementation Engineer will be a proactive, solutions-oriented engineer with highly developed organization and attention to detail skills. This individual will be responsible for working with our Service Operations (NOC) Team to ensure that all escalations are dealt with in a timely and effective manner, transferring knowledge and building skills among Service Operations Team. 

Responsibilities and duties (include but not limited to) 

• Design, deploy, and escalate problem resolution, for a large service provider network infrastructure 
• Perform daily checkouts of the environment and following any changes 
• Construct valid configurations for implementation based upon design and/or technical concepts 
• Support deployment and maintenance of Firewalls, network switches, routers, and other network appliances 
• Application of configuration changes via our change control systems and processes Perform peer review of configurations scheduled for deployment 
• Perform network infrastructure changes in a diligent and professional manner Participate in on-call rotation for support escalations 
• Troubleshoot internal and external customer issues related to changes Participate in daily meetings to review changes and under lying impacts 
• Work with network engineering team to design new client specific connectivity solutions Provide mentoring and guidance to other team members when required 

Education, Skills and background (incl. Education and Experience Requirements) 

• 7-10 years' experience deploying and supporting Firewall and Network equipment in a service provider environment or a large-scale Enterprise network 
• Experience with Fortinet and Cisco ASA hardware and software 
• Strong knowledge of IPSec VPN, NAT and managing firewall policy 
• Highly proficient in routing protocols: BGP 
• Knowledge of TCP, UDP and upper layer protocols 
• Experience with cross-connectivity to high-speed, ultra-low latency financial markets and venues 
• Familiarity with Ansible, Linux, Python 
• Ability to analyze and diagnose problems and effectively lead to system recovery Clear verbal and written communicator 
• Diligent and highly detail orientated 
• Self-motivated and capable of prioritizing and managing own workload Capable of working with little supervision 
• Creative thinker with out of the box ideas 
• Keen to contribute ideas, share knowledge, and help others develop Interested in cutting edge technology 
• Driven to develop own skills and knowledge Understanding of JIRA as a ticketing system 

Working Arrangements 

This is a Hybrid position with weekly time in the office with the flexibility of working from home. Though travel may be required from time to time, it is not expected to be regular or frequent. The role holder will be expected to work whatever hours are necessary for the performance of this role (recognizing that it involves multiple jurisdictions/geographies including but not limited to EMEA, USA and APAC). 

Working days Tuesday to Saturday

Working hours(Weekdays)
15:30 IST to 00:30 IST

Working hours(Saturday)
13:30 IST to 22:30 IST

IMPORTANT DATA PRIVACY INFORMATION:

This position is available with PICO TECHNOLOGY INDIA PRIVATE LIMITED. The controller of your personal data will be PICO TECHNOLOGY INDIA PRIVATE LIMITED 

For further information on what personal data we collect, how we will process your personal data and your rights with respect to your personal data please read our Pico Job Candidate Privacy Notice, View Here.

So, What's the Role All About?

We are looking for a Specialist Software Architect to lead the architectural vision, design, and evolution of our AI-driven and Conversational Solutions platform. This role demands deep hands-on expertise in Python, AWS Cloud services, AWS Knowledge Hub, and multiple Knowledge Base technologies, along with proven experience designing simplified, scalable, and resilient architectures using microservices and AWS-native services.

You will play a critical role in shaping the technical foundation of our Conversational AI platform — one that handles millions of interactions per day, meets strict SLAs (99.99%), and supports zero-downtime deployments, robust disaster recovery, and enterprise-grade AI orchestration. You will be the go-to architect for proposing pragmatic, simplified designs that balance innovation with operational excellence.

How Will You Make an Impact?

Architecture & System Design:

• Own and define the end-to-end architecture of the Conversational AI and Knowledge platform, covering AI model integration layers, data stores, knowledge bases, and external integrations.
• Design enterprise-scale, cloud-native, microservices-based architectures capable of handling high concurrency, burst traffic, and real-time conversational workloads.
• Propose simplified, cost-effective architectural designs leveraging AWS-native services — avoiding over-engineering while ensuring scalability and resilience.
• Define reference architectures, architectural blueprints, and non-functional requirements (NFRs) for performance, reliability, security, and maintainability.
• Drive event-driven and asynchronous architectures using AWS-native services such as SQS, SNS, EventBridge, and Step Functions.
• Define best practices for microservices design, domain-driven design (DDD), API design (REST, async/event APIs), and AI integration patterns.
• Review and guide complex application-level designs, critical code paths, and AI pipeline architectures.

AI & Conversational Solution Architecture:

• Architect and evolve AI-driven Conversational solutions integrating large language models (LLMs), prompt engineering patterns, and enterprise AI orchestration frameworks.
• Design and implement Knowledge Base solutions using AWS Knowledge Hub, vector databases, RAG (Retrieval-Augmented Generation) architectures, and other knowledge management technologies.
• Define AI model integration strategies — including model selection, fine-tuning approaches, embedding pipelines, and response quality frameworks.
• Drive conversational UX architecture, ensuring seamless, context-aware, and low-latency interaction flows.
• Evaluate and recommend AI tooling, platforms, and frameworks aligned with business needs (e.g., AWS Bedrock, LangChain, OpenAI, Anthropic, Kore.ai, Dialogflow).
• Lead the design of multi-turn conversation management, intent resolution, and fallback handling architectures.

AWS Cloud & Microservices Architecture:

• Architect and optimise solutions using AWS services including but not limited to Lambda, API Gateway, SQS, SNS, Step Functions, DynamoDB, Aurora Serverless, S3, Bedrock, and Kendra.
• Design cost-efficient, elastic scaling strategies aligned with unpredictable conversational AI workloads.
• Lead cloud governance, environment isolation, multi-account strategy, and infrastructure-as-code (IaC) practices.
• Define CI/CD pipeline standards, DevOps practices, and containerisation approaches (Docker, Kubernetes) for AI workload deployments.
• Drive microservices decomposition strategies — identifying service boundaries, inter-service communication patterns, and data ownership models.

Scalability, Resilience & Disaster Recovery:

• Design for extreme scale — high concurrent users, high TPS, and real-time AI inferencing demands.
• Own resilience strategies including multi-AZ and multi-region architectures, active-active or active-passive DR setups, and graceful degradation mechanisms.
• Define and validate RPO/RTO goals, conduct chaos testing, and lead DR drills.
• Ensure zero-downtime deployment capabilities through blue/green, canary, and rolling deployment strategies.

Security, Compliance & Reliability:

• Embed security by design across all AI and data architecture layers — covering authentication, authorisation, data privacy, encryption, and model safety guardrails.
• Support compliance requirements (SOC2, ISO, GDPR) from an architectural standpoint, particularly around AI data handling and knowledge base access controls.
• Partner with SRE and DevOps teams on observability, logging, distributed tracing, and alerting for AI workloads.
• Define SLIs, SLOs, and capacity planning models for conversational AI services.

Technical Leadership & Collaboration:

• Act as a technical mentor and trusted advisor to senior engineers, tech leads, and implementation teams.
• Lead architecture reviews, design councils, and technical decision forums — championing simplicity, pragmatism, and long-term maintainability.
• Partner closely with Product Management, AI/ML teams, and delivery teams to balance innovation with execution feasibility.
• Drive the long-term AI architecture roadmap and proactively reduce technical debt.

Have You Got What It Takes?

Experience & Education:

• Bachelor's degree in Computer Science, Information Systems, Electrical Engineering, or equivalent work experience.
• 10+ years of professional software engineering experience, with at least 4–5 years in a software architect or principal engineer role.
• Demonstrated experience designing and delivering AI-driven or Conversational AI platforms at enterprise scale.

Technical Expertise:

• Deep hands-on experience with Python — including AI/ML libraries, API development, and automation scripting.
• Strong expertise in AWS Cloud services — particularly those relevant to AI workloads: Bedrock, Kendra, Lambda, API Gateway, SQS, SNS, Step Functions, DynamoDB, S3, and Aurora Serverless.
• Hands-on experience with AWS Knowledge Hub and multiple Knowledge Base technologies including vector databases, document stores, and semantic search platforms.
• Proven experience designing microservices architectures — including service decomposition, inter-service communication (REST, gRPC, event-driven), and distributed data management.
• Strong understanding of:
• RAG (Retrieval-Augmented Generation) architectures and embedding pipelines
• Prompt engineering and LLM integration patterns
• Modern authentication standards (OAuth2, OIDC, SAML)
• Web APIs — REST and async/event API design
• Databases (SQL/NoSQL) and data integration patterns
• Experience with CI/CD pipelines, DevOps practices, and containerisation (Docker, Kubernetes).
• Familiarity with AI tooling and platforms such as AWS Bedrock, LangChain, OpenAI, Anthropic, Dialogflow, or Kore.ai.
• Experience with GenAI and Agentic AI application development.

Architecture & Scale:

• Demonstrated success designing systems for high traffic, low latency, and high availability at global scale.
• Deep experience with resilience, disaster recovery, and failover design in cloud-native environments.
• Strong track record of proposing simplified, pragmatic architectural solutions that avoid unnecessary complexity.
• Experience with event-driven systems, message queues, and streaming architectures.
• Strong understanding of cloud networking, caching strategies, and data modelling for AI workloads.

Good to Have:

• Experience with CCaaS or real-time communication platforms (e.g., NICE CXone).
• Exposure to multi-region SaaS deployments and hybrid serverless/container architectures.
• Familiarity with OpenSearch or Elasticsearch for conversational data search and analytics.
• Experience with cost optimisation strategies at scale on AWS.
• Knowledge of frontend technologies (JavaScript/TypeScript, React) for full-stack architecture awareness.

What's in It for You?

Join an ever-growing, market-disrupting, global company where the teams — comprised of the best of the best — work in a fast-paced, collaborative, and creative environment. As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX! At NICE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility — 2 days working from the office and 3 days of remote work each week. Office days focus on face-to-face collaboration where teamwork and creative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

Requisition ID: 10787

Reporting Into: Director , Engineering

Role Type: Individual Contributor 

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device – as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About You

We are looking to hire skilled and ambitious software developer talent in Pune. We love entrepreneurial spirit and those who bring experience from established organizations. You are a highly technical, hands-on .NET developer with a passion for producing maintainable and robust code. You’re passionate about driving value through innovative solutions and enjoy working in a collaborative environment. You will design and develop well-tested software, build mission-critical services, and APIs that scale with our increasingly elegant set of features. We’d love to have you on board!

What You’ll Do and How You’ll Have an Impact

• You will help shape and evolve the ecosystem for integrations into our platform as we scale with more use cases and areas of extensibility.
• Architect and build systems that can process a high volume of transactions.
• Design, implement, and support scalable fault-tolerant systems to minimize customer impact in case of failures.
• Participate in the effort to move to a micro-service oriented architecture.
• You’ll work shoulder to shoulder with some of the best people in different disciplines like product management and business analytics.

What We’re Looking For

• Experience developing solutions in various programming languages.
• Strong working knowledge of C#, .NET 6+, .NET Framework, MS SQL, TypeScript, React, MVC, and ASP.NET.
• Knowledge of web service technologies and building REST APIs.
• Enjoy building production-grade code, then supporting and maintaining it once it goes live.
• Courage to dig in, refactor existing code, and explore new technology.
• Comfortable in code reviewing other engineers’ code and participating in technical designs.
• Proven track record of delivering end-to-end business solutions.
• B.E. / B.S. degree (or higher) in Computer Science or a related field.
• 8–12 years of relevant experience.

Nice to Have (Assets)

• Experience with JavaScript.
• Experience with React.

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience, and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice

About the Role

We are looking for a Frontend Engineer to help build the Cloud Secure Edge Admin Console, the interface used by IT Administrators and Security teams to manage access policies, monitor devices, configure alerts, and analyze real-time connectivity. As a Frontend Engineer, you will build modern, responsive, high-quality interfaces using TypeScript, React, ag-Grid, Highcharts, Storybook, and our internal component library.

This role is ideal for engineers who enjoy ownership, care deeply about code quality, and thrive in a remote environment where clear communication and proactive problem-solving are essential.

What You’ll Do

• Build new features and enhance existing ones in our Admin Console using TypeScript, React, ag-Grid, Highcharts, and Storybook.
• Write clean, readable, maintainable code that is easy for others to understand and evolve.
• Contribute integration tests, regression tests, and unit tests when appropriate by using tests to both prevent regressions and communicate expected behavior.
• Ensure interfaces are accessible, performant, and aligned with modern web best practices.
• Debug issues collaboratively with backend engineers, QA, Customer Support, and Product as needed to fully understand customer scenarios and edge cases.
• Participate in code reviews that focus on clarity, correctness, maintainability, and shared standards.
• Work in a fast-moving, fully remote team where initiative, communication, and accountability are essential.

What You’ll Bring

• A Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent professional experience.
• 3+ years of experience building production web applications.
• Strong proficiency with JavaScript/TypeScript, React, HTML, CSS/SaaS, and common modern web development patterns.
• Experience with data-heavy or highly interactive enterprise applications, including complex grids or visualizations (ag-Grid, Highcharts, etc.).
• Experience writing automated tests and contributing to a healthy testing culture.
• Ability to read and interpret Figma designs and translate them into high-quality UI components.
• A strong sense of ownership and a proactive communication style: comfortable asking questions, raising concerns, and driving tasks to completion with limited oversight.
• Commitment to building accessible, performant, and bug-free interfaces.

#LI-KB7

#LI-Hybrid

#typescript

#react

About the Role

We are looking for a Senior Frontend Engineer to help lead the technical direction of the Cloud Secure Edge Admin Console, the interface used by IT Administrators and Security teams to manage access policies, monitor devices, configure alerts, and analyze real-time connectivity.

As a Senior Frontend Engineer, you will shape frontend architecture, elevate code quality, mentor other engineers, and collaborate with Product, Design, and Backend teams to deliver intuitive, performant, and reliable enterprise experiences. You’ll work with modern web technologies, including TypeScript, React, ag-Grid, Highcharts, Storybook, and our internal component library.

This role is ideal for engineers who enjoy solving complex product and architectural problems, driving clarity in ambiguous situations, and raising the engineering bar across a distributed team.

What You’ll Do

• Lead the design and implementation of complex frontend features, owning them from conception to delivery.
• Define and evolve architectural patterns, component abstractions, and best practices for performance, accessibility, testing, and maintainability.
• Work closely with Product and Design to evaluate requirements, break down features, identify edge cases, and provide clarity on technical feasibility and trade-offs.
• Mentor and support other Frontend Engineers through design reviews, pair programming, and coaching.
• Build and maintain high-performance interfaces using TypeScript, React, ag-Grid, Highcharts, and Storybook.
• Ensure robust testing coverage across integration, regression, and unit tests—using tests to document expected behavior and prevent regressions.
• Investigate and resolve complex issues that require coordination with Backend, QA, Customer Support, and Product teams.
• Drive improvements to developer experience, build tooling, component library consistency, and frontend operational excellence.

What You’ll Bring

• A bachelor’s degree in computer science, Engineering, or a related field, or equivalent professional experience.
• 7+ years of experience building production web applications.
• Strong proficiency with JavaScript/TypeScript, React, HTML, CSS/SaaS, and common modern web development patterns.
• Experience with data-heavy or highly interactive enterprise applications, including complex grids or visualizations (ag-Grid, Highcharts, etc.).
• Experience writing automated tests and contributing to a healthy testing culture.
• Proven ability to break down ambiguous problems, design scalable solutions, and drive projects with minimal oversight.
• Excellent communication skills: able to articulate trade-offs, give constructive feedback, and collaborate effectively across engineering, design, product, QA, and support.
• Demonstrated impact improving code quality, reducing complexity, or evolving architecture in prior roles.
• A mindset focused on maintainability, clarity, and long-term sustainability: not just shipping features fast.

#LI-KB7

#LI-Hybrid

#React

#Javascript

About WPP Media 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com 

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: 

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. 

Role Summary and Impact

As part of the Global Operations Centre (GOC), you will work closely with teams across the United States, Europe, and Asia to deliver high-impact solutions in a collaborative, multicultural environment. We are looking for a Manager Social who will:

• Make Strategies and Planning
• Execution and Optimization for Paid campaigns across social media platforms
• Create Performance reports & review deck for clients
• Understand the projects and clients requirements & deliver accordingly
• Coordinate with cross functions to deploy campaigns

Skills and Experience

If this opportunity looks right for you, we are looking for candidates who have:

• Graduation or Post Graduation Degree in Any stream
• 4-6 years of Experience of running paid social campaigns
• In-depth knowledge of social platforms (Facebook, Twitter, LinkedIn, Snapchat etc.)
• Have created Media plans for client briefs
• Excellent communication and interpersonal skills
• Proficiency in MS-Office and Social Media Management Tools like SocialFlow, Sprinklr, etc
• Should be able to Multi task and handle multiple clients at one time
• Hand on experience in social media advertising and ad creation & optimization
• Active interest in digital, Paid media, planning, strategizing, web analytics and other aspects of performance marketing.
• Team Management

Life at WPP Media & Benefits 

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.   

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. 

About WPP Media 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com 

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: 

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. 

Role Summary and Impact

As part of the Global Operations Centre (GOC), you will work closely with teams across the United States, Europe, and Asia to deliver high-impact solutions in a collaborative, multicultural environment. We are looking for a Senior Executive Social who will:

• Make Strategies and Planning
• Execution and Optimization for Paid campaigns across social media platforms
• Create Performance reports & review deck for clients
• Understand the projects and clients requirements & deliver accordingly
• Coordinate with cross functions to deploy campaigns

Skills and Experience

If this opportunity looks right for you, we are looking for candidates who have:

• Graduation or Post Graduation Degree in Any stream
• 2+ Year of Experience of running paid social campaigns
• Have created Media plans for client briefs
• Excellent communication skills
• Meta certification is a plus
• Should be able to Multi task and handle multiple clients at one time
• Hand on experience in social media advertising and ad creation & optimization

Life at WPP Media & Benefits 

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.   

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. 

• 8+ years of experience in product development field.
• 2+ years of recent experience in building products on cloud.
• Strong understanding of data structures, algorithms, and designing for performance.
• Strong knowledge in OOPS with .Net, C# or relevant technologies with SQL Server or any RDBMS.
• For Fullstack roles, hands-on experience in development with either Angular, VueJS or React.
• Experience with Microservices Architecture.
• Hands-on experience in building products for Unix systems in addition to Windows
  
• Working knowledge of CI/CD pipelines and AWS/Azure cloud services
• Knowledge of asynchronous programming and WebAPI development is required
• Knowledge and awareness of cloud/ application security is a must (OWASP, PII, GDPR)
• Extensive experience in mentoring junior engineers to success
• Strong logical, analytics and problem-solving skills
• Must be able to work effectively across team boundaries
• Attention to details
• Strong oral and written communication skills

• Graduate/Master's degree in Computer Science, Engineering, or a related discipline
• Strong logical, analytics and problem-solving skills
• Must be able to work effectively across team boundaries
• Attention to details
• Ability to work independently.

About the Role 
Reporting to the Software Engineering Manager as a member of the Development team at IDC, the 
Principal Software Engineer is responsible for delivering quality and performant software and design to handle the vast array of use cases that our customers have today. 
This role is responsible for Developing Software Solutions by learning information needs, discussing with managers, studying systems flow, data usage, finding problem areas and coming up with solutions & following the software development lifecycle. 

Responsibilities:  
 Responsible for technical development of multiple projects & products  
 Working on data structures & algorithms, time & space complexity, OOPs 
 Transforming Logic to Code 
 Designing and developing UI front end Technologies. 
 Working on web application development  
 Developing products by using different technologies  
 Doing optimization of Code  
 Working on Debugging and fixing Cross Browser Compatibility issues and Optimization for web by using best practices  
 Making sure that Web applications are secure 
 DevOps transformation using Agile and SCRUM methodologies. 
 Provide recommendations for continuous improvement. 
 Assisting in the integration of technical and application components 
 Work alongside other team members & Leaders to elevate technology and consistently apply best practices. 
 Responsible for providing smart & applicable solutions for complex problems/ blockers 
 Supports and mentor junior team members by providing advice, coaching & solutions for blockers 

Qualifications, Skills & Experiences 
 
 5+ plus years’ experience in product development field with hands on experience. 
 Strong knowledge in OOPS with .Net, C# or relevant technologies with SQL Server or any RDBMS 
 Hands on experience in design and development on UI front end Technologies. 
 Good exposure to web application development using HTML 5, CSS3 ,Bootstrap, JavaScript. 
 Experience in development of Angular 4+, VueJS or React. 
 Expertise in Responsive web design, HTML5, and CSS pre-processors 
 Strong in JavaScript (object oriented concepts) & JavaScript optimization  
 Strong logical, analytics and problem-solving skills 
 Must be able to work effectively across team boundaries. 
 Attention to details 
 Ability to work independently 
 Strong oral and written communication skills 
 Working knowledge of CI/CD pipelines and AWS/Azure cloud services is essential 
 Hands on experience of building products for unix systems in addition to windows is good to have 
 Very good communicator 
 
Education: 
 Engineering graduate or higher from Tier I or Tier II colleges.  

About the Role

As an Site Reliability Engineer II, you will join our growing global SRE team supporting the Veeam Data Cloud. This is an early-career opportunity ideal for someone with a strong technical foundation who is eager to grow their experience in cloud infrastructure, observability, and modern reliability practices.

You will work closely with senior engineers, learning how to support production systems, automate operations, and improve service availability. With mentorship and hands-on project work, you will gain exposure to the full SRE lifecycle, from incident response to systems design.

What You’ll Do

Foundations of Reliability Engineering

• Assist in implementing and maintaining observability tooling including metrics, logs, and traces.

• Contribute to monitoring, alerting, and on-call documentation.

• Support development and maintenance of deployment and CI/CD pipelines.

Learning Through Experience

• Shadow senior engineers during incident response and participate in post-incident reviews.

• Work on scoped automation tasks to reduce toil and improve team efficiency.

• Document processes and contribute to internal runbooks and playbooks.

• Respond to customer support escalations

Team Collaboration

• Engage in technical discussions and design reviews to learn and contribute.

• Participate in sprint planning and retrospectives.

• Ask questions, seek feedback, and embrace a continuous learning mindset.

What You’ll Bring

• 3+ years of professional experience in software or systems engineering.

• Demonstrated interest in infrastructure, automation, or cloud systems.

• Familiarity with at least one programming language (e.g., Python, Go, JavaScript).

• Foundational knowledge of Linux, networking, and cloud fundamentals.

• Strong desire to learn and collaborate in a fast-paced engineering environment.

Bonus Skills

• Exposure to public cloud services (e.g., Azure, AWS, GCP).

• Academic projects or internships involving monitoring, automation, or distributed systems.

What You’ll Get 

• 18 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Private medical coverage for you and up to four dependents
• Life, accident, and disability insurance with enhanced coverage
• Annual flexible wellbeing allowance for physical and mental wellness
• Free confidential counselling and coaching via Employee Assistance Program (EAP), including legal and financial advice
• Meal, fuel, and transportation benefits based on work arrangement
• Daycare reimbursement and safe cab facility for eligible employees
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

Please note: If the applicant is permanently located outside India, Veeam reserves the right to decline the application.

#LI-PS1

Payroll Specialist, Senior

Role & Responsibilities

• Lead end-to-end APAC (India and Singapore) and EMEA (UK, Spain, France, and Italy) payrolls.

• Act as the primary SME for APAC payroll, advising stakeholders on regulatory requirements, tax implications, and best practices.

• Handle escalated employee payroll and tax inquiries in both APAC and EMEA with expert-level support.

• Maintain thorough and accurate documentation to ensure compliance with all relevant regulations and for audit readiness.

• Own payroll reconciliations and month-over-month variance analysis; lead monthly, quarterly, and annual statutory reporting across all active payroll countries.

• Ensure compliance with all Indian statutory requirements, including Provident Fund (PF), Employee State Insurance (ESI), Professional Tax (PT), Income Tax/TDS, Labour Welfare Fund, Gratuity, and other applicable regulations.

• Manage external payroll vendors against SLAs, holding partners accountable for accuracy and continuous improvement.

• Partner cross-functionally with HR and Finance across the employee lifecycle to ensure accuracy in new hires, terminations, compensation changes, and variable compensation payments.

• Collaborate with Accounting to reconcile payroll liabilities, resolve GL variances, and support accurate month-end and year-end close.

• Serve as primary contact for internal and external audits, leading documentation preparation, issue resolution, and remediation.

• Proactively identify and mitigate compliance risks across all active payroll countries.

Qualifications

• 5+ years processing payroll in a complex or multinational environment, with deep expertise in India payroll regulations, TDS filings, statutory compliance, and year-end processes.

• Advanced Excel skills, including complex reconciliations, pivot tables, and large dataset analysis.

• Strong knowledge of internal controls, audit practices, and payroll risk management.

• Ability to lead cross-functional initiatives and influence HR, Finance, and external partners.

• Strong written and verbal communication; fluency in English required.

• Bachelor's degree or equivalent experience.

• Experience with Workday payroll and HRIS integrations preferred.

About us:

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. However, in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. 

About the Role:

In this role, you will leverage your technical expertise to set up and maintain an accurate and comprehensive database of doctor profiles and healthcare institutes. The ideal candidate will possess a high level of attention to detail and a strong ability to work with large data sets.

A Day in the Life of a Provider Data Operations Associate:

• Utilize SQL to extract, manipulate, audit and analyze data 
• Build and maintain detailed provider profiles by merging data from multiple sources, ensuring accuracy and consistency.
• Use Excel/Google spreadsheets to manage and update large datasets, create reports, and conduct data analysis
• Review and verify the accuracy of provider information to ensure all details are up-to-date, and address any gaps or inconsistencies through outreach
• Ensure all data privacy and compliance standards are met

Skills & Qualifications:

• At least a bachelor’s degree from a reputed institution (good percentage or a minimum of 60% in 10th/12th/graduation and above)
• At least 2 years of work experience
• Relevant experience in data analysis, SQL, or Excel-based roles is highly desirable.
• Familiarity with AI-powered tools for research, summarization, and data validation, with the ability to review, refine, and quality-check AI-generated outputs.
• Advanced knowledge of Microsoft Excel and Google Sheets
• Exceptional attention to detail and accuracy in working with complex data
• Strong problem-solving skills and the ability to analyze and resolve data discrepancies
• Ability to manage and prioritize multiple tasks in a fast-paced environment
• Excellent written and verbal communication skills in English, with the ability to work effectively in a team
• A background in US healthcare or other data-driven industries is a plus

Benefits

• An incredible team of smart and supportive people
• A competitive compensation package, including attractive medical insurance
• Amazing perks – think catered lunch every day, Ping Pong, etc.
• Daycare/creche facility for kids
• The chance to create a better healthcare experience for millions of patients!
• Corporate wellness programs with Headspace
• Cellphone and wifi reimbursement
• Competitive parental leave
• Sabbatical leave (over 5 years)
• Annual sponsored health check-ups

Zocdoc is certified as a Great Place to Work 2024-2025

Purpose of the role:

The Platform Operations Engineer is responsible for maintaining the security, stability, and performance of Pico’s internal infrastructure and client trading platforms. The role focuses on supporting mission‑critical trading environments, including the investigation and resolution of operating system, platform, and hardware issues that impact client trading services.

This is a customer‑facing role with direct responsibility for delivering high‑quality operational support to Pico’s trading clients. The successful candidate will work closely with clients, internal teams, vendors, and exchanges to ensure trading systems remain reliable, secure, and performant, meeting agreed service levels and operational expectations.

The ideal candidate has a strong technical foundation in Red Hat Enterprise Linux and experience supporting platforms running on virtualisation technologies such as KVM, VMware ESXi, and Hyper‑V. Hands‑on experience with HPE and Dell server hardware, along with automation and scripting using Bash and Ansible, is essential. Familiarity with ITIL (or equivalent) operational frameworks, including incident, problem, and change management, is required to support controlled, auditable operations in a financial services environment. The role also requires supporting Microsoft Windows Server and Active Directory across client environments.

Responsibilities and duties (including but not limited to)

• Provide operational support across Pico’s infrastructure and platform services, including client trading environments, to ensure systems run at optimal performance and consistently meet defined KPIs and Service Level Agreements (SLAs).
• Ensure the stability, availability, and reliability of platform services in a 24x7 production trading environment.
• Act as second-line support, performing technical investigation, triage, and expert-level troubleshooting of platform and client systems.
• Take end-to-end ownership of incidents and service requests logged in the Pico ticketing system through to resolution.
• Perform root cause analysis of platform incidents and contribute to permanent fixes and preventative improvements.
• Deliver a high standard of operational service and maintain strong relationships with internal teams and external customers.
• Interface with vendors, market participants, and financial exchanges to support platform operations and resolve technical issues.
• Remotely coordinate and validate on-site hardware installations, replacements, and repairs.
• Execute preventative maintenance activities, including server operating system patching and firmware upgrades, to maintain platform security and reliability.
• Develop and maintain automation using scripting and configuration management tools (e.g. Ansible) to support platform deployment, configuration, and ongoing maintenance.
• Create and maintain platform documentation, including system diagrams, operational runbooks, flowcharts, and scheduled operational reports.
• Conduct daily platform health checks, capacity reviews, and infrastructure monitoring, reporting any risks or anomalies.
• Contribute to continuous improvement of platform operations processes, tooling, and reliability.

Education, Skills, and background (incl. Education and Experience Requirements)

• Degree in Computer Science, Information Systems, or a related discipline, or equivalent practical experience.
• 4–8 years of experience working in a production operational environment supporting critical infrastructure.
• A minimum of 4 years’ hands‑on experience supporting physical and virtual server platforms.
• Experience supporting platforms within the financial services or trading industry is strongly preferred.
• Proven experience administering Linux and Microsoft Windows operating systems.
• Hands‑on experience with systems management tools, including Red Hat Satellite.
• Experience configuring, maintaining, and operating server and infrastructure monitoring solutions.
• Strong experience working with bare‑metal server deployments at scale.
• Practical experience with HPE and Dell server hardware and associated management tools.
• Proficient in scripting and automation using Bash, Ansible, and Python.
• Solid understanding of server performance and capacity monitoring, including CPU utilisation, memory contention, disk usage, and network I/O.
• Strong server‑side networking knowledge, including IP routing, TCP/IP, multicast, DNS, NTP, and PTP.
• Excellent communication and customer‑facing skills, with the ability to work directly with clients in a high‑pressure operational environment.

Working Arrangements 

This is a Hybrid position with [weekly time in the office with the flexibility of working from home]. Though travel may be required from time to time, it is not expected to be regular or frequent. The role holder will be expected to work whatever hours are necessary for the performance of this role (recognizing that it involves multiple jurisdictions/geographies including but not limited to EMEA, USA and APAC). 

IMPORTANT DATA PRIVACY INFORMATION: 

This position is available with PICO TECHNOLOGY INDIA PRIVATE LIMITED. The controller of your personal data will be PICO TECHNOLOGY INDIA PRIVATE LIMITED.

For further information on what personal data we collect, how we will process your personal data and your rights with respect to your personal data please read our Pico Job Candidate Privacy Notice, View Here.

Purpose of the role:

The Platform Operations Engineer is responsible for maintaining the security, stability, and performance of Pico’s internal infrastructure and client trading platforms. The role focuses on supporting mission‑critical trading environments, including the investigation and resolution of operating system, platform, and hardware issues that impact client trading services.

This is a customer‑facing role with direct responsibility for delivering high‑quality operational support to Pico’s trading clients. The successful candidate will work closely with clients, internal teams, vendors, and exchanges to ensure trading systems remain reliable, secure, and performant, meeting agreed service levels and operational expectations.

The ideal candidate has a strong technical foundation in Red Hat Enterprise Linux and experience supporting platforms running on virtualisation technologies such as KVM, VMware ESXi, and Hyper‑V. Hands‑on experience with HPE and Dell server hardware, along with automation and scripting using Bash and Ansible, is essential. Familiarity with ITIL (or equivalent) operational frameworks, including incident, problem, and change management, is required to support controlled, auditable operations in a financial services environment. The role also requires supporting Microsoft Windows Server and Active Directory across client environments.

Responsibilities and duties (including but not limited to)

• Provide operational support across Pico’s infrastructure and platform services, including client trading environments, to ensure systems run at optimal performance and consistently meet defined KPIs and Service Level Agreements (SLAs).
• Ensure the stability, availability, and reliability of platform services in a 24x7 production trading environment.
• Act as second-line support, performing technical investigation, triage, and expert-level troubleshooting of platform and client systems.
• Take end-to-end ownership of incidents and service requests logged in the Pico ticketing system through to resolution.
• Perform root cause analysis of platform incidents and contribute to permanent fixes and preventative improvements.
• Deliver a high standard of operational service and maintain strong relationships with internal teams and external customers.
• Interface with vendors, market participants, and financial exchanges to support platform operations and resolve technical issues.
• Remotely coordinate and validate on-site hardware installations, replacements, and repairs.
• Execute preventative maintenance activities, including server operating system patching and firmware upgrades, to maintain platform security and reliability.
• Develop and maintain automation using scripting and configuration management tools (e.g. Ansible) to support platform deployment, configuration, and ongoing maintenance.
• Create and maintain platform documentation, including system diagrams, operational runbooks, flowcharts, and scheduled operational reports.
• Conduct daily platform health checks, capacity reviews, and infrastructure monitoring, reporting any risks or anomalies.
• Contribute to continuous improvement of platform operations processes, tooling, and reliability.

Education, Skills, and background (incl. Education and Experience Requirements)

• Degree in Computer Science, Information Systems, or a related discipline, or equivalent practical experience.
• 4–8 years of experience working in a production operational environment supporting critical infrastructure.
• A minimum of 4 years’ hands‑on experience supporting physical and virtual server platforms.
• Experience supporting platforms within the financial services or trading industry is strongly preferred.
• Proven experience administering Linux and Microsoft Windows operating systems.
• Hands‑on experience with systems management tools, including Red Hat Satellite.
• Experience configuring, maintaining, and operating server and infrastructure monitoring solutions.
• Strong experience working with bare‑metal server deployments at scale.
• Practical experience with HPE and Dell server hardware and associated management tools.
• Proficient in scripting and automation using Bash, Ansible, and Python.
• Solid understanding of server performance and capacity monitoring, including CPU utilisation, memory contention, disk usage, and network I/O.
• Strong server‑side networking knowledge, including IP routing, TCP/IP, multicast, DNS, NTP, and PTP.
• Excellent communication and customer‑facing skills, with the ability to work directly with clients in a high‑pressure operational environment.

• Working days
• Weds-Sun
• Working Hours
• 9hr shift, including 1 hr break, within 07:00 - 17:00 SGT coverage window (04:30 IST - 14:30 IST)
• 07:00 SGT start during US and UK daylight savings
• 08:00 SGT start during US and UK standard time

Working Arrangements 

This is a Hybrid position with [weekly time in the office with the flexibility of working from home]. Though travel may be required from time to time, it is not expected to be regular or frequent. The role holder will be expected to work whatever hours are necessary for the performance of this role (recognizing that it involves multiple jurisdictions/geographies including but not limited to EMEA, USA and APAC). 

IMPORTANT DATA PRIVACY INFORMATION: 

This position is available with PICO TECHNOLOGY INDIA PRIVATE LIMITED. The controller of your personal data will be PICO TECHNOLOGY INDIA PRIVATE LIMITED.

For further information on what personal data we collect, how we will process your personal data and your rights with respect to your personal data please read our Pico Job Candidate Privacy Notice, View Here.

Purpose of the role:

The Platform Operations Engineer is responsible for maintaining the security, stability, and performance of Pico’s internal infrastructure and client trading platforms. The role focuses on supporting mission‑critical trading environments, including the investigation and resolution of operating system, platform, and hardware issues that impact client trading services.

This is a customer‑facing role with direct responsibility for delivering high‑quality operational support to Pico’s trading clients. The successful candidate will work closely with clients, internal teams, vendors, and exchanges to ensure trading systems remain reliable, secure, and performant, meeting agreed service levels and operational expectations.

The ideal candidate has a strong technical foundation in Red Hat Enterprise Linux and experience supporting platforms running on virtualisation technologies such as KVM, VMware ESXi, and Hyper‑V. Hands‑on experience with HPE and Dell server hardware, along with automation and scripting using Bash and Ansible, is essential. Familiarity with ITIL (or equivalent) operational frameworks, including incident, problem, and change management, is required to support controlled, auditable operations in a financial services environment. The role also requires supporting Microsoft Windows Server and Active Directory across client environments.

Responsibilities and duties (including but not limited to)

• Provide operational support across Pico’s infrastructure and platform services, including client trading environments, to ensure systems run at optimal performance and consistently meet defined KPIs and Service Level Agreements (SLAs).
• Ensure the stability, availability, and reliability of platform services in a 24x7 production trading environment.
• Act as second-line support, performing technical investigation, triage, and expert-level troubleshooting of platform and client systems.
• Take end-to-end ownership of incidents and service requests logged in the Pico ticketing system through to resolution.
• Perform root cause analysis of platform incidents and contribute to permanent fixes and preventative improvements.
• Deliver a high standard of operational service and maintain strong relationships with internal teams and external customers.
• Interface with vendors, market participants, and financial exchanges to support platform operations and resolve technical issues.
• Remotely coordinate and validate on-site hardware installations, replacements, and repairs.
• Execute preventative maintenance activities, including server operating system patching and firmware upgrades, to maintain platform security and reliability.
• Develop and maintain automation using scripting and configuration management tools (e.g. Ansible) to support platform deployment, configuration, and ongoing maintenance.
• Create and maintain platform documentation, including system diagrams, operational runbooks, flowcharts, and scheduled operational reports.
• Conduct daily platform health checks, capacity reviews, and infrastructure monitoring, reporting any risks or anomalies.
• Contribute to continuous improvement of platform operations processes, tooling, and reliability.

Education, Skills, and background (incl. Education and Experience Requirements)

• Degree in Computer Science, Information Systems, or a related discipline, or equivalent practical experience.
• 4–8 years of experience working in a production operational environment supporting critical infrastructure.
• A minimum of 4 years’ hands‑on experience supporting physical and virtual server platforms.
• Experience supporting platforms within the financial services or trading industry is strongly preferred.
• Proven experience administering Linux and Microsoft Windows operating systems.
• Hands‑on experience with systems management tools, including Red Hat Satellite.
• Experience configuring, maintaining, and operating server and infrastructure monitoring solutions.
• Strong experience working with bare‑metal server deployments at scale.
• Practical experience with HPE and Dell server hardware and associated management tools.
• Proficient in scripting and automation using Bash, Ansible, and Python.
• Solid understanding of server performance and capacity monitoring, including CPU utilisation, memory contention, disk usage, and network I/O.
• Strong server‑side networking knowledge, including IP routing, TCP/IP, multicast, DNS, NTP, and PTP.
• Excellent communication and customer‑facing skills, with the ability to work directly with clients in a high‑pressure operational environment.

Working Arrangements 

This is a Hybrid position with [weekly time in the office with the flexibility of working from home]. Though travel may be required from time to time, it is not expected to be regular or frequent. The role holder will be expected to work whatever hours are necessary for the performance of this role (recognizing that it involves multiple jurisdictions/geographies including but not limited to EMEA, USA and APAC). 

IMPORTANT DATA PRIVACY INFORMATION: 

This position is available with PICO TECHNOLOGY INDIA PRIVATE LIMITED. The controller of your personal data will be PICO TECHNOLOGY INDIA PRIVATE LIMITED 

For further information on what personal data we collect, how we will process your personal data and your rights with respect to your personal data please read our Pico Job Candidate Privacy Notice, View Here.

Purpose of the role 

Pico’s Level 1 Support Team provide critical front-line support across all aspects of Pico’s infrastructure. Working as a global team, the Level 1 Support team are responsible for the pro-active monitoring of Pico’s infrastructure, performing initial triage of alerts and inbound support requests, and the creation and assignment of support cases into the Level 2 operational support teams. This is a client facing role with a high-level of client interaction and the individual will be responsible for delivering a high quality of service and support to Pico’s clients. Besides your day-to-day activities, there will also be the opportunity to be involved with internal projects and initiatives.  

Responsibilities and duties (include but not limited to) 

• Continuously monitor and respond to incoming events, incidents, and service requests in line with agreed operational procedures. 

• Acknowledge, prioritise, and resolve client incidents and service requests within agreed Operational Level Agreements (OLAs). 

• Ensure all incidents and requests are appropriately recorded within Pico’s CRM system. 

• Appropriately triage all incoming issues (network/systems/application) and perform deep initial diagnostics. 

• Act as a primary technical authority within the Pico Level 1 Team and lead real-time incident triage across network, platform and connectivity domains. 

• Provide clear technical direction to Level 1 peers during active incidents. 

• Function as a bridge between frontline operations and the Level 2/Engineering Teams. 

• Interface with clients, vendors, market participants, and financial exchanges.  

• Manage formal communications to clients. 

• Generate statistics on issues raised, resolved, time to resolution and other Key Performance Indicators. 

• In fulfillment of the role, work as part of a global team that provides 24x7 Level 1   Support coverage on a rotation basis. 

Education, Skills and Background (incl. Education and Experience Requirements) 

• 7+ years of experience in a similar customer-facing role. 

• Third Level Degree or diploma in Computer Science, Computer Engineering or a related discipline. 

• Strong working knowledge of Linux/Unix systems (processes, logs, networking stack, basic shell usage). 

• Experience with network packet analysis (e.g. Wireshark, tcpdump) to diagnose connectivity and performance issues. 

• Understanding of TCP/IP stack behaviour and common failure scenarios (latency, packet loss, retransmissions). 

• Familiarity with DNS, DHCP, NTP, and HTTP/S protocols and how they fail in real-world environments. 

• An understanding of server-side troubleshooting (CPU, memory, disk I/O, network bottlenecks). 

• Experience in operating in high pressure, low latency or mission critical environments is required. Comfortable being most senior technical presence in early-stage incidents. 

• Experience with monitoring and observability tools. 

• Excellent verbal and written English-language communication skills to effectively manage the customer relationship. 

• Strong process discipline with a working knowledge of Salesforce or other CRM system. 

• Ability to work constructively together as part of a team, sharing ideas and resources. 

Desirable Skills 

• Telecommunications carrier experience.  

• Experience in a financial industry support role preferred. 

• ITIL certification. 

• Understanding of Financial Markets (Equity, Futures, Options). 

Attributes 

• Organized, methodical and detail oriented. 

• Motivated and committed to excellence. 

• High ownership mindset – ticket owner vs handler. 

• Bias towards action and resolution. 

• Continuous improvement mentality. 

• Good interpersonal skills, especially with clients. 

• Ability to proactively engage the required resources to ensure the client expectation is exceeded in a timely manner. 

• Results oriented, dedicated and ability to work on own initiative and as team player. 

• Attention to detail and ability to deliver to tight deadlines. 

• Can quickly grasp and learn new technologies. 

• Ability to remain calm and professional while dealing with client related issues. 

• Ability to clearly explain complex technological concepts to a non-technical audience. 

Working Arrangements

This is an office-based position, although travel may be required from time to time, it is not expected to be regular or frequent. The role holder will be expected to work whatever hours are necessary for the performance of this role (recognizing that it involves multiple jurisdictions/geographies including but not limited to EMEA, AMRS and APAC). 

The role holder will be expected to work the APAC shift (04:30 IST to 13:30 IST) and at least 1 day on weekend per week. 

IMPORTANT DATA PRIVACY INFORMATION: 

This position is available with PICO TECHNOLOGY INDIA PRIVATE LIMITED. The controller of your personal data will be PICO TECHNOLOGY INDIA PRIVATE LIMITED 

For further information on what personal data we collect, how we will process your personal data and your rights with respect to your personal data please read our Pico Job Candidate Privacy Notice, View Here.

Purpose of the role 

Pico’s Level 1 Support Team provide critical front-line support across all aspects of Pico’s infrastructure. Working as a global team, the Level 1 Support team are responsible for the pro-active monitoring of Pico’s infrastructure, performing initial triage of alerts and inbound support requests, and the creation and assignment of support cases into the Level 2 operational support teams. This is a client facing role with a high-level of client interaction and the individual will be responsible for delivering a high quality of service and support to Pico’s clients. Besides your day-to-day activities, there will also be the opportunity to be involved with internal projects and initiatives.  

Responsibilities and duties (include but not limited to) 

• Continuously monitor and respond to incoming events, incidents, and service requests in line with agreed operational procedures. 

• Acknowledge, prioritise, and resolve client incidents and service requests within agreed Operational Level Agreements (OLAs). 

• Ensure all incidents and requests are appropriately recorded within Pico’s CRM system. 

• Appropriately triage all incoming issues (network/systems/application) and perform deep initial diagnostics. 

• Act as a primary technical authority within the Pico Level 1 Team and lead real-time incident triage across network, platform and connectivity domains. 

• Provide clear technical direction to Level 1 peers during active incidents. 

• Function as a bridge between frontline operations and the Level 2/Engineering Teams. 

• Interface with clients, vendors, market participants, and financial exchanges.  

• Manage formal communications to clients. 

• Generate statistics on issues raised, resolved, time to resolution and other Key Performance Indicators. 

• In fulfillment of the role, work as part of a global team that provides 24x7 Level 1   Support coverage on a rotation basis. 

Education, Skills and Background (incl. Education and Experience Requirements) 

• 7+ years of experience in a similar customer-facing role. 

• Third Level Degree or diploma in Computer Science, Computer Engineering or a related discipline. 

• Strong working knowledge of Linux/Unix systems (processes, logs, networking stack, basic shell usage). 

• Experience with network packet analysis (e.g. Wireshark, tcpdump) to diagnose connectivity and performance issues. 

• Understanding of TCP/IP stack behaviour and common failure scenarios (latency, packet loss, retransmissions). 

• Familiarity with DNS, DHCP, NTP, and HTTP/S protocols and how they fail in real-world environments. 

• An understanding of server-side troubleshooting (CPU, memory, disk I/O, network bottlenecks). 

• Experience in operating in high pressure, low latency or mission critical environments is required. Comfortable being most senior technical presence in early-stage incidents. 

• Experience with monitoring and observability tools. 

• Excellent verbal and written English-language communication skills to effectively manage the customer relationship. 

• Strong process discipline with a working knowledge of Salesforce or other CRM system. 

• Ability to work constructively together as part of a team, sharing ideas and resources. 

Desirable Skills 

• Telecommunications carrier experience.  

• Experience in a financial industry support role preferred. 

• ITIL certification. 

• Understanding of Financial Markets (Equity, Futures, Options). 

Attributes 

• Organized, methodical and detail oriented. 

• Motivated and committed to excellence. 

• High ownership mindset – ticket owner vs handler. 

• Bias towards action and resolution. 

• Continuous improvement mentality. 

• Good interpersonal skills, especially with clients. 

• Ability to proactively engage the required resources to ensure the client expectation is exceeded in a timely manner. 

• Results oriented, dedicated and ability to work on own initiative and as team player. 

• Attention to detail and ability to deliver to tight deadlines. 

• Can quickly grasp and learn new technologies. 

• Ability to remain calm and professional while dealing with client related issues. 

• Ability to clearly explain complex technological concepts to a non-technical audience. 

Working Arrangements

This is an office-based position, although travel may be required from time to time, it is not expected to be regular or frequent. The role holder will be expected to work whatever hours are necessary for the performance of this role (recognizing that it involves multiple jurisdictions/geographies including but not limited to EMEA, AMRS and APAC). 

The role holder will be expected to work the APAC shift (04:30 IST to 13:30 IST) and at least 1 day on weekend per week. 

IMPORTANT DATA PRIVACY INFORMATION: 

This position is available with PICO TECHNOLOGY INDIA PRIVATE LIMITED. The controller of your personal data will be PICO TECHNOLOGY INDIA PRIVATE LIMITED 

For further information on what personal data we collect, how we will process your personal data and your rights with respect to your personal data please read our Pico Job Candidate Privacy Notice, View Here.

Purpose of the role 

Pico’s Level 1 Support Team provide critical front-line support across all aspects of Pico’s infrastructure. Working as a global team, the Level 1 Support team are responsible for the pro-active monitoring of Pico’s infrastructure, performing initial triage of alerts and inbound support requests, and the creation and assignment of support cases into the Level 2 operational support teams. This is a client facing role with a high-level of client interaction and the individual will be responsible for delivering a high quality of service and support to Pico’s clients. Besides your day-to-day activities, there will also be the opportunity to be involved with internal projects and initiatives.  

Responsibilities and duties (include but not limited to) 

• Continuously monitor and respond to incoming events, incidents, and service requests in line with agreed operational procedures. 

• Acknowledge, prioritise, and resolve client incidents and service requests within agreed Operational Level Agreements (OLAs). 

• Ensure all incidents and requests are appropriately recorded within Pico’s CRM system. 

• Appropriately triage all incoming issues (network/systems/application) and perform deep initial diagnostics. 

• Act as a primary technical authority within the Pico Level 1 Team and lead real-time incident triage across network, platform and connectivity domains. 

• Provide clear technical direction to Level 1 peers during active incidents. 

• Function as a bridge between frontline operations and the Level 2/Engineering Teams. 

• Interface with clients, vendors, market participants, and financial exchanges.  

• Manage formal communications to clients. 

• Generate statistics on issues raised, resolved, time to resolution and other Key Performance Indicators. 

• In fulfillment of the role, work as part of a global team that provides 24x7 Level 1   Support coverage on a rotation basis. 

Education, Skills and Background (incl. Education and Experience Requirements) 

• 7+ years of experience in a similar customer-facing role. 

• Third Level Degree or diploma in Computer Science, Computer Engineering or a related discipline. 

• Strong working knowledge of Linux/Unix systems (processes, logs, networking stack, basic shell usage). 

• Experience with network packet analysis (e.g. Wireshark, tcpdump) to diagnose connectivity and performance issues. 

• Understanding of TCP/IP stack behaviour and common failure scenarios (latency, packet loss, retransmissions). 

• Familiarity with DNS, DHCP, NTP, and HTTP/S protocols and how they fail in real-world environments. 

• An understanding of server-side troubleshooting (CPU, memory, disk I/O, network bottlenecks). 

• Experience in operating in high pressure, low latency or mission critical environments is required. Comfortable being most senior technical presence in early-stage incidents. 

• Experience with monitoring and observability tools. 

• Excellent verbal and written English-language communication skills to effectively manage the customer relationship. 

• Strong process discipline with a working knowledge of Salesforce or other CRM system. 

• Ability to work constructively together as part of a team, sharing ideas and resources. 

Desirable Skills 

• Telecommunications carrier experience.  

• Experience in a financial industry support role preferred. 

• ITIL certification. 

• Understanding of Financial Markets (Equity, Futures, Options). 

Attributes 

• Organized, methodical and detail oriented. 

• Motivated and committed to excellence. 

• High ownership mindset – ticket owner vs handler. 

• Bias towards action and resolution. 

• Continuous improvement mentality. 

• Good interpersonal skills, especially with clients. 

• Ability to proactively engage the required resources to ensure the client expectation is exceeded in a timely manner. 

• Results oriented, dedicated and ability to work on own initiative and as team player. 

• Attention to detail and ability to deliver to tight deadlines. 

• Can quickly grasp and learn new technologies. 

• Ability to remain calm and professional while dealing with client related issues. 

• Ability to clearly explain complex technological concepts to a non-technical audience. 

Working Arrangements

This is an office-based position, although travel may be required from time to time, it is not expected to be regular or frequent. The role holder will be expected to work whatever hours are necessary for the performance of this role (recognizing that it involves multiple jurisdictions/geographies including but not limited to EMEA, AMRS and APAC). 

The role holder will be expected to work the AMRS shift (20:00 IST to 05:00 IST) and at least 1 day on weekend per week. 

IMPORTANT DATA PRIVACY INFORMATION: 

This position is available with PICO TECHNOLOGY INDIA PRIVATE LIMITED. The controller of your personal data will be PICO TECHNOLOGY INDIA PRIVATE LIMITED 

For further information on what personal data we collect, how we will process your personal data and your rights with respect to your personal data please read our Pico Job Candidate Privacy Notice, View Here.

About WPP Media 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com 

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: 

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. 

Role Summary and Impact

As part of the Global Operations Centre (GOC), you will work closely with teams across the United States, Europe, and Asia to deliver high-impact solutions in a collaborative, multicultural environment. We are looking for a Manager Social who will:

• Make Strategies and Planning
• Execution and Optimization for Paid campaigns across social media platforms
• Create Performance reports & review deck for clients
• Understand the projects and clients requirements & deliver accordingly
• Coordinate with cross functions to deploy campaigns

Skills and Experience

If this opportunity looks right for you, we are looking for candidates who have:

• Graduation or Post Graduation Degree in Any stream
• 4-6 years of Experience of running paid social campaigns
• In-depth knowledge of social platforms (Facebook, Twitter, LinkedIn, Snapchat etc.)
• Have created Media plans for client briefs
• Excellent communication and interpersonal skills
• Proficiency in MS-Office and Social Media Management Tools like SocialFlow, Sprinklr, etc
• Should be able to Multi task and handle multiple clients at one time
• Hand on experience in social media advertising and ad creation & optimization
• Active interest in digital, Paid media, planning, strategizing, web analytics and other aspects of performance marketing.
• Team Management

Life at WPP Media & Benefits 

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.   

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. 

About WPP Media 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com 

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: 

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. 

Role Summary and Impact

As part of the Global Operations Centre (GOC), you will work closely with teams across the United States, Europe, and Asia to deliver high-impact solutions in a collaborative, multicultural environment. We are looking for a Senior Executive - Search who will:

• Interact effectively with regional teams (Europe, U.S., Asia) and be a strong communicator. 
• Support Google Ads, GDN, Bing Ads, Amazon Search campaign launches and setup according to established processes. 
• Ensure ongoing campaign compliance to WPP established guidelines.
• Monitor and report on campaign checks across channels/platforms. 
• Ensure data accuracy for campaign reporting tools and WPP campaign management software. 
• Produce daily campaign reports, including daily pacing, data inputting and providing commentary to regional Search teams.
• Line manages 2 – 5 direct 
• Support in the work QA of junior team members as team grows.

Skills and Experience

• Proficient in English 
• 2+ years’ experience of planning and managing Google Ads/ Search campaigns 
• Some experience with Facebook Business Manager and DV360 (a bonus)  
• You have experience with SA360 (or other bid management platforms e.g. Marin, Kenshoo)  
• You are proficient in Microsoft Excel and Google Sheets 
• You possess strong analytical skills and a natural affinity for numbers.
• You can analyse raw data, draw conclusions, and develop actionable recommendations as needed. 

Life at WPP Media & Benefits 

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.   

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. 

About the Role

We are seeking an experienced Engineering Infrastructure Security Manager to lead the security of our production and non-production engineering systems. This is a critical leadership role responsible for securing the infrastructure that powers the software development lifecycle, including source control systems, CI/CD pipelines, build environments, deployment platforms, developer tools, and associated cloud resources. The ideal candidate will bring deep technical expertise in infrastructure security, strong leadership capabilities, and a solid understanding of modern engineering and DevSecOps practices.

Key Responsibilities

Engineering Systems Security

• Design and implement security controls across development, staging, testing, and production environments
• Secure CI/CD pipelines, build systems, and deployment automation against supply chain threats
• Manage security for source control systems, code repositories, and secrets management platforms
• Oversee security of containerized environments (Docker, Kubernetes) and IaC ecosystems
• Ensure security across multi-cloud environments (AWS, GCP, Azure) and hybrid infrastructure

Security Architecture & Technical Leadership

• Design and implement security frameworks aligned with engineering workflows and developer productivity
• Implement zero-trust architecture and least-privilege access models
• Secure API gateways, service meshes, and microservices architectures
• Lead security initiatives across observability, logging, and monitoring platforms
• Strengthen network security posture including firewalls, VPCs, and segmentation

Risk Management & Vulnerability Response

• Conduct security assessments and penetration testing across engineering systems
• Manage vulnerability scanning and remediation programs
• Develop threat models for critical systems and deployment pipelines 
• Lead incident response for infrastructure security events
• Track and analyze security metrics (deployment security, configuration compliance, infra drift)

Team Leadership & Collaboration

• Build, mentor, and manage a high-performing team of security engineers
• Drive a “security as code” culture across engineering teams
• Collaborate with platform, SRE, and development teams to embed security into SDLC
• Provide training and guidance on secure infrastructure practices
• Foster a culture of security awareness and proactive risk reporting

Policy, Compliance & Governance

• Define and enforce security policies aligned with SOC 2, ISO 27001, NIST, PCI-DSS
• Ensure compliance with data protection regulations (GDPR, CCPA)
• Implement strong access control mechanisms and RBAC (must-have)
• Conduct regular audits and maintain compliance documentation
• Manage security for production data access and handling

Automation & Continuous Improvement

• Drive automation of security monitoring, controls, and incident response
• Implement security-as-code using Terraform, CloudFormation, and policy frameworks
• Integrate automated security testing into CI/CD pipelines (SAST, DAST, container scans)
• Maintain infrastructure security baselines and automated compliance checks
• Continuously reduce security technical debt

Business Continuity & Disaster Recovery

• Design and test disaster recovery plans for engineering infrastructure
• Implement backup strategies for source code, artifacts, and configurations
• Ensure high availability and resilience of critical systems
• Support incident response and business continuity planning from a security perspective

Basic Qualifications

Technical Expertise

• 8–12 years of experience in infrastructure security or related fields, with 3+ years in a leadership role
• Strong expertise in cloud security (AWS, GCP, Azure) and cloud-native architectures
• Hands-on experience with Kubernetes, containers, and orchestration platforms
• Deep understanding of CI/CD security, supply chain security, and DevSecOps practices
• Proficiency with Infrastructure-as-Code tools (Terraform, Ansible, CloudFormation)
• Experience with security tools: SIEM, vulnerability scanners, IDS/IPS, endpoint protection
• Strong knowledge of network security, encryption, IAM, and secrets management

Leadership & Collaboration

• Proven experience building and managing high-performing security teams
• Experience driving cross-functional initiatives across engineering, operations, and product teams
• Strong project management and execution skills
• Ability to mentor and grow security talent

Communication & Strategic Thinking

• Strong communication skills with ability to explain complex concepts to technical and non-technical stakeholders
• Experience presenting security strategies and risk insights to leadership
• Ability to translate business needs into security solutions
• Strong documentation and process definition skills

Compliance & Risk Management

• Experience with compliance frameworks: SOC 2, ISO 27001, NIST, PCI-DSS
• Strong understanding of risk assessment and security frameworks
• Knowledge of data privacy and regulatory requirements

Preferred Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Security, or related field
• Security certifications such as CISSP, CISM, CCSP, CEH, or cloud security certifications
• Experience with GitOps workflows and tools like GitHub Advanced Security or GitLab Security
• Proficiency in scripting/programming (Python, Go, Bash) for automation
• Experience in regulated industries (finance, healthcare, government)
• Background in SRE or DevOps practices
• Experience securing microservices and serverless architectures
• Strong interest in security research and evolving threat landscapes

About the Role

We are seeking an experienced Infrastructure Security Engineer to work on the security of our production and non-production engineering systems. This is a critical  role responsible for securing the infrastructure that powers the software development lifecycle, including source control systems, CI/CD pipelines, build environments, deployment platforms, developer tools, and associated cloud resources. The ideal candidate will bring deep technical expertise in infrastructure security and a solid understanding of modern engineering and DevSecOps practices.

Key Responsibilities

Engineering Systems Security

• Design and implement security controls across development, staging, testing, and production environments
• Secure CI/CD pipelines, build systems, and deployment automation against supply chain threats
• Manage security for source control systems, code repositories, and secrets management platforms
• Oversee security of containerized environments (Docker, Kubernetes) and IaC ecosystems
• Ensure security across multi-cloud environments (AWS, GCP, Azure) and hybrid infrastructure

Security Architecture & Technical Leadership

• Design and implement security frameworks aligned with engineering workflows and developer productivity
• Implement zero-trust architecture and least-privilege access models
• Secure API gateways, service meshes, and microservices architectures
• Lead security initiatives across observability, logging, and monitoring platforms
• Strengthen network security posture including firewalls, VPCs, and segmentation

Risk Management & Vulnerability Response

• Conduct security assessments and penetration testing across engineering systems
• Manage vulnerability scanning and remediation programs
• Develop threat models for critical systems and deployment pipelines 
• Lead incident response for infrastructure security events
• Track and analyze security metrics (deployment security, configuration compliance, infra drift)

Policy, Compliance & Governance

• Define and enforce security policies aligned with SOC 2, ISO 27001, NIST, PCI-DSS
• Ensure compliance with data protection regulations (GDPR, CCPA)
• Implement strong access control mechanisms and RBAC.
• Conduct regular audits and maintain compliance documentation
• Manage security for production data access and handling

Automation & Continuous Improvement

• Drive automation of security monitoring, controls, and incident response
• Implement security-as-code using Terraform, CloudFormation, and policy frameworks
• Integrate automated security testing into CI/CD pipelines (SAST, DAST, container scans)
• Maintain infrastructure security baselines and automated compliance checks
• Continuously reduce security technical debt

Business Continuity & Disaster Recovery

• Design and test disaster recovery plans for engineering infrastructure
• Implement backup strategies for source code, artifacts, and configurations
• Ensure high availability and resilience of critical systems
• Support incident response and business continuity planning from a security perspective

Basic Qualifications

Technical Expertise

• 2–5 years of experience in infrastructure security or related fields.
• Strong expertise in cloud security (AWS, GCP, Azure) and cloud-native architectures
• Hands-on experience with Kubernetes, containers, and orchestration platforms
• Deep understanding of CI/CD security, supply chain security, and DevSecOps practices
• Proficiency with Infrastructure-as-Code tools (Terraform, Ansible, CloudFormation)
• Experience with security tools: SIEM, vulnerability scanners, IDS/IPS, endpoint protection
• Strong knowledge of network security, encryption, IAM, and secrets management

Compliance & Risk Management

• Experience with compliance frameworks: SOC 2, ISO 27001, NIST, PCI-DSS
• Strong understanding of risk assessment and security frameworks
• Knowledge of data privacy and regulatory requirements

Preferred Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Security, or related field
• Security certifications such as CISSP, CISM, CCSP, CEH, or cloud security certifications
• Experience with GitOps workflows and tools like GitHub Advanced Security or GitLab Security
• Proficiency in scripting/programming (Python, Go, Bash) for automation
• Experience in regulated industries (finance, healthcare, government)
• Background in SRE or DevOps practices
• Experience securing microservices and serverless architectures
• Strong interest in security research and evolving threat landscapes

We are seeking a talented Senior Software Engineer to join our team to develop cloud-managed endpoint security applications. As a key member of our engineering team, you will help create an innovative platform to enhance the management of endpoint security software. Our development environment is truly cross-platform, encompassing a wide range of technologies, including AWS cloud services, Windows, macOS, Linux, Android, and iOS. This unique setup offers you an exceptional opportunity to gain exposure to a diverse array of technologies that few organizations can match. Join us in shaping the future of cybersecurity and expanding your expertise within a dynamic, multi-platform development team.

Role and Responsibilities:

• Design, develop, and maintain high-performance client applications for Windows and macOS platforms, with occasional mobile app development.
• Write clean, efficient, and maintainable code across multiple languages, including C/C++, Golang, and Swift.
• Collaborate with cross-functional teams, including designers, QA, and product managers, to deliver seamless and responsive user experiences.
• Troubleshoot and resolve complex technical issues to ensure the stability and reliability of client applications across platforms.
• Participate in code reviews, architectural discussions, and contribute to engineering best practices.

Qualifications:

• Solid computer science fundamentals in areas such as data structures, algorithms, memory management, and system programming.
• 6 years of experience in client-side software development with a focus on Windows and macOS applications.
• Strong proficiency in C/C++ with deep expertise in systems-level programming, including kernel-mode development on Windows and macOS.
• Strong proficiency in Golang and experience building performant, concurrent applications.
• Experience with Windows kernel and driver development, including WDM/WDF, kernel-mode programming, and Windows internals.
• Experience developing Windows Services and an understanding of Windows security architecture and privilege levels.
• Experience with macOS kernel extension (kext) or System Extension development, and familiarity with macOS internals.
• Hands-on experience with macOS security frameworks, particularly the Endpoint Security Framework (ESF), for system event monitoring and security policy enforcement.
• Experience with Swift and/or Objective-C for macOS or iOS development.
• Familiarity with Vue3 or other frontend frameworks for UI development.
• Experience with cross-platform development patterns and platform-specific API differences.
• Hands-on experience with Public Key Infrastructure (PKI), including certificate lifecycle management, code signing, mutual TLS (mTLS), and integration with platform-native credential stores (Windows CNG/CAPI, macOS Keychain).
• Excellent problem-solving and debugging skills across multiple languages and environments.
• Ability to work effectively in a fast-paced and agile development environment.
• Skills in mobile development (iOS/Android) are a plus.
• Hands-on experience with AI coding assistance.

#LI-KB7

#LI- Pune

#LI-Hybrid

#Networking

About the Role

Specialist Engineer, Advanced Technical Support, Public Cloud is expected to bring a high level of technical knowledge of both 3rd party products and Veeam products with a focus in the Veeam Backup for AWS, Veeam Backup for Microsoft Azure, and Veeam Backup for Google Cloud, Veeam Data Cloud for Microsoft Azure offerings, communicate effectively, collaborate efficiently with other team members to improve team knowledge and maintain a high level of customer satisfaction, as well as provide technically complex client support for Veeam’s products via the telephone and email.

What You’ll Do

• Provide in depth/expert technical support and troubleshooting for Veeam Software’s clients via telephone, email, and web conferencing
• Handle Support cases escalated from the Technical Support tier and from less experienced ATS tier colleagues, and requiring a deeper expertise level to address respective issues
• Analyze, diagnose, and provide solutions and/or workarounds to the protected 3rd party software, operating systems, networks and applications in relation to Veeam software product problems/questions.
• Monitor the cases for SLA/OLA compliance
• Update and work assigned cases in a timely manner;
• Document of all customer interactions accurately and within SLA in the CRM tool;
• Be available for call transfers for existing and new cases that are generated.
• Maintain strong customer rapport and excellent, timely communication.
• Communicate effectively with QA, R&D, PM and other related departments in cross-tasks and projects.
• Contribute to the internal Knowledge Base in respective technical segment
• Routinely train and mentor less experienced engineers.
• Perform other Knowledge Sharing activities (participate in various department-wide pilot projects, conduct trainings or study halls, or internal team workshops, etc.)
• Operate in an environment with frequent changes, as well as stressful situations.
• Proactively staying up to date with all the latest technologies concerning Veeam’s products and the underlying technologies.
• Collaborate with other software vendors on cases from mutual customers (TSANet) whenever requested to
• Perform other duties as assigned

What You’ll Bring

• Certifications in Amazon Web Services, Microsoft Azure, Google Cloud are highly desired (ideally Architect level);
• Strong understanding of Amazon Web Services, Microsoft Azure, Google Cloud and other Public Cloud solutions (Virtual Machines and Object Storage) and native backup tools;
• Strong knowledge of TCP/IP (OS, firewalls configuration) and networking configuration/troubleshooting (NAT, ports, DHCP, DNS, Wireshark);
• Basic knowledge of the Linux-based OS (administrator level);
• Basic knowledge of Windows OS, PowerShell and CMD CLI;
• Basic knowledge of virtualization technologies (VMware vSphere).
• 3-5 years of technical troubleshooting experience in a role where analytical troubleshooting and problem resolution skills were required
• Proven track record of high customer satisfaction ratings in customer or technical service role
• Creativity and perseverance for solving technical problems and the ability to perform deep log analysis of proprietary software logging and/or external application performance analysis

What You’ll Get 

• 18 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Private medical coverage for you and up to four dependents
• Life, accident, and disability insurance with enhanced coverage
• Annual flexible wellbeing allowance for physical and mental wellness
• Free confidential counselling and coaching via Employee Assistance Program (EAP), including legal and financial advice
• Meal, fuel, and transportation benefits based on work arrangement
• Daycare reimbursement and safe cab facility for eligible employees
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

#LI-SK1

About the Role

As a Production Engineer, you will play a key role in supporting reliable, scalable systems for Veeam's Data Cloud platform. You will own production efficiency, automation and documentation projects, contribute to reliability and observability improvements, and own or participate in the full incident lifecycle — from on-call response, through mitigation, to leading post-incident reviews and driving improvements across support and development teams.

You will work as part of a team of skilled engineers, collaborating with support and development as a bridge and driving force for change. You will communicate with product managers and security professionals to ensure our services are production-ready, performant, and fault-tolerant, and that we rapidly incorporate user feedback into improvements

What You Will Do

Production

• Own complex and escalated production issues from support, and drive long-term fixes in collaboration with engineering, including code, configuration, and architecture changes.

• Proactively identify and address risks that are identified during the problem solving process

• Lead production efficiency initiatives, develop and maintain processes, run-books and knowledge base integrity

Operational Excellence

• Define, build and maintain production monitoring systems

• Continuously improve alerting to minimize noise and ensure actionable, well-documented runbooks.

• Define and maintain SLIs/SLOs for key services, and use error budgets to guide operational and product decisions.

• Turn manual processes into automation

• Own and drive post-mortem review process and actions arising from incident analysis.

Team Collaboration