RESPONSIBILITIES

• Full understanding of virtual servers and operating systems, block, file, and object storage, and data protection
• Full knowledge to install and configure high availability compute solutions supporting business critical functions
• Understands how the whole picture aligns to overall Ensono strategy
• Understanding of multiple scripting languages to develop solutions for automation and reporting
• Work in a team to design computer system configurations
• Design and document procedures to apply operating systems patches, code and firmware updates to systems infrastructure
• Participate in primary design meetings for Client disaster recovery planning
• Proficiency in Operating system installation procedure
• Implement storage and data protection configurations
• Research system vulnerabilities and provide documentation for future use implementing corrective actions as required
• Develop guidelines and procedures for systems management including process and efficiency improvements
• Monitor and tune systems to identify and eliminate issues and potential bottlenecks
• Prepare periodic reports related to capacity and utilization
• Design and implement advanced network configurations within the virtual server configuration

QUALIFICATIONS

• Bachelor’s degree and a minimum of 8+ years of related experience or a Master's degree with 6 years of experience; or equivalent work experience
• Operating SystemsWindows 5+ years hands on administration of Windows OS environments and/or
• VMware 5+ years hands on administration of VMware environments and/or
• Linux 5+ years hands on administration with RHEL or other Linux environments
• Ability to manage multiple projects simultaneously, to include resources, priorities, and timelines
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Results oriented team player who will work towards meeting team commitments
• Experience with system configuration automation (Scripting with Pearl/Python/Bash or DevOps tools like Chef/Puppet)
• Ability to mentor technical operations staff in appropriate technologies, as needed
• Understanding of the competitive landscape from both business and technical perspective is a plus
• AWS experience in designing, provisioning, monitoring and managing the environment is a big plus
• AWS Certifications such as SysOps Administrator Associate, Solutions Architect Associate and Professional ITIL Foundations Certified is a plus
• Preferred certifications: Microsoft Certified IT Professional ﴾MCITP﴿ / Microsoft Certified Systems Engineer (MCSE) / Microsoft Certified Systems Administrator (MCSA) / Microsoft Certified Professional (MCP) / VMware Certified Professional – VCP / Red Hat Certified Engineer
• Experience with DevOps and Agile frameworks is a plus

TRAVEL:

up to 15%

So, what’s the role all about? 

As a Senior Specialist Software Architect, you will serve as a strategic technical leader, architecting the next generation of our highly available, secure, and automated cloud ecosystems. You will bridge the gap between business requirements and technical execution, mentoring engineering teams while pioneering the integration of AI-driven automation to enhance operational excellence. 

How will you make an impact? 

• Architectural Leadership: Design, architect, and implement resilient, high-performance system architectures and automation solutions across AWS. 
• Security-First Culture: Lead security initiatives and infrastructure audits (SOC2 Type II), ensuring comprehensive protection across networks, systems, and AI-driven application layers. 

• Continuous Innovation: Drive the evolution of CI/CD environments and evaluate emerging DevOps concepts to maintain a competitive technological edge. 

• Strategic Advisory: Act as a technical liaison between clients, leadership, and engineering teams, translating complex business needs into executable, scalable solutions. 

• Act as a subject matter expert on Java best practices as related to AWS and Azure. 
• Mentorship & Documentation: Champion engineering best practices through technical documentation, system audits, and proactive mentoring of junior and senior staff. 
• Acts as a technical liaison between clients, service engineering teams and support. 

• Review and audit of existing solutions, design and system architecture and participate in yearly security audits (like SOC2) and penetration tests. 

• Use of AI in DevOps and Security. 

Have you got what it takes?

• Experience: 10 - 15 years in production cloud operations with a mastery of Linux environments. 

• Cloud & Orchestration: 7+ years of hands-on expertise in AWS (Azure is a plus) and Kubernetes configuration management, seeking out opportunities to automate manual processes. 

• Automation Mastery: 7+ years of deep experience with Terraform; 5+ years of experience with Docker and container orchestration. 

• CI/CD & Scripting: Expert-level proficiency with Python, Bash, Jenkins, Artifactory, and Bitbucket. 

• Configuration Management: Significant experience with Ansible, Salt, Puppet or Chef. 

• AI Integration: Proven experience leveraging AI tools to optimize cloud operations, security detection, and support efficiency. 

• Ability to quickly adapt to changing priorities in a high-speed work environment. 

• Ability to participate in on-call rotation. 

• Education: BA/BS in Computer Science or equivalent professional experience. 

Preferred Technical Skills: 

• Networking: Deep understanding of firewalls, load balancers, and routing protocols. 

• Data Systems: Familiarity with MySQL, MongoDB, and PostgreSQL. 

• Observability: Advanced knowledge of Grafana, and Prometheus for proactive monitoring and alerting. 

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! 

Enjoy NiCE-FLEX! 

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

Req ID: 10136
Reporting into:Group Manager
Role Type: Individual Contributor (IC) 

About Anchanto:

Enabling Simpler, Faster and Scalable eCommerce Operations, our mission is to simplify backend eCommerce operations for businesses of all sizes through our innovative & intelligent SaaS platforms. We aim to transform the way businesses conduct eCommerce in the region, while aggressively moving towards becoming the most customer-centric company in our domain.

Our offices are spread across Singapore, Kuala Lumpur (Malaysia), Jakarta (Indonesia), Manila (Philippines), Sydney (Australia), Bangkok (Thailand), Seoul (South Korea), and Pune (India). Our diverse and multicultural fabric is woven in a way that each Anchanter gets complete freedom and opportunity to realize & explore his/her full potential.

We pride ourselves in building awesome & powerful products that have the potential to change the way businesses perceive eCommerce management. We believe in delivering anchanting experiences and aim to become the #1 customer-centric company in our domain.

The Role:

We are seeking an experienced Senior Manager who will own our IT infrastructure and lead the DevOps team. This role will be responsible for establishing and maintaining the enterprise vision, strategy, and program to ensure that information assets and technologies are adequately protected.

You will be identifying, developing, implementing, and maintaining processes across the enterprise to reduce information technology (IT) risks. You will respond to incidents, establish appropriate standards and controls, manage security technologies, and implement policies and procedures. You will also be leading the DevOps team to help automate the build, deploy and release management of our software.

Key Responsibilities:

IT Infra management

• Defining, scoping, creation & execution of IT & data security standards and strategies and measure adherence.
• Firewall settings, WAF, security settings across tech stack, hardening and patching compliances and other Information Security Activities
• Best Practices implementation for User Access Review for all application
• Preparing, reviewing, updating, evidence management of all IT security related policies and procedures.
• Enhancing the reliability and security of the IT systems, internal IT communication channels, projects, and underlying data.
• Accountable for vulnerability assessment and IT Security Audits. Closure of all the observations
• Ensure compliance with any related legislation, such as the Data Protection Act, ISO standards or relevant government regulations.
• Manage incidents related to information security.
• Best Practices in conducting the 3rd party vendor audit on Data and Information Security.
• IT Security Awareness Programs. Oversee staff training in all the latest security awareness skills, check associated protocols, methodologies and procedures are implemented.

DevOps management

• Lead a team of DevOps engineers and DBAs to help setup product builds, Continuous Integration setup, manage and monitor build delivery to all environments.
• Establish the process and be the process champion for the end-to-end Development-Operationalization process
• Create, manage & own automation tools & scripts, configuration management of platform technologies
• Monitor Continuous Integration build systems and proactively debug issues working with dev teams
• Plan the deployment in conjunction with change and knowledge management and configuration management
• Work closely with the development team to leverage the existing frameworks and tools to improve build system productivity.
• Operationalize monitoring and uptime of all environments

Required skills & qualifications:

• Excellent experience with various automated deployment, configuration management and software build tools, Dockers, Kubernetes, GitHub, GitHub actions, Jenkins/Maven, Chef, Puppet etc.
• At least 3+ years of experience as DevOps manager and IT infrastructure leader and prior hands-on experience as DevOps engineer/lead
• 10+ years of experience in the field of security covering the key responsibilities listed above.
• In-depth knowledge of relevant standards such as ISO 27001 / SOC2
• Excellent experience on AWS infrastructure management and tools such as CloudFormation
• Must have strong prior hands-on DevOps experience.
• Deep understanding of version control systems, including branching and merging strategies
• Strong background in Linux/Unix server system administration
• Hands-on experience with GitHub required.
• Bachelors or Master’s degree in related technical field

Good to have:

• Certifications such as CISM / CISSP / CRISC
• Good understanding of current legislations and regulations, standards & audit terminologies.

Benefits of working with Anchanto:

• A chance to build career with a fast growing global SaaS tech company
• An opportunity to collaborate with global teams
• Competitive salary package
• Amazing work-life balance
• Learning opportunities
• Work hours: 09:00 AM to 06:00 PM Local Time

We are an equal employment opportunity employer and promote diversity; actively encouraging applicants all backgrounds, ages, LGBTQ+, and those with disabilities to apply.

As a DevOps Engineer (AWS) at Particle41, you will play a crucial role in enhancing our software development and IT operations processes. The ideal candidate will have a strong background in both software development and IT operations, with a focus on automating and streamlining processes to achieve efficient and reliable software delivery for our customers. You will work closely with development and operations teams of our customers to build, deploy, and maintain critical systems, ensuring the reliability and scalability of the customers' infrastructure.

Responsibilities: 

Collaboration and Communication: 

• Work closely with software developers, system administrators, and other stakeholders to understand the requirements and objectives of projects. 
• Collaborate on the design, implementation, and maintenance of continuous integration and delivery pipelines. 
• Create and maintain comprehensive documentation for systems, processes, and configurations.

Automation and Tooling: 

• Design, implement, and manage automation processes for software build, deployment, and configuration. 
• Evaluate, select, and implement tools and technologies to enhance the efficiency of the development and deployment processes.

Infrastructure Management: 

•  Manage and maintain AWS cloud infrastructure to ensure scalability, reliability, and security. 
•  Implement infrastructure as code (IaC) using tools such as Terraform, CloudFormation, and others. 
•  Establish and maintain CI/CD pipelines to automate the software delivery process, including build, test, and deployment phases. 

Monitoring and Performance: 

•  Develop and implement monitoring solutions using CloudWatch and other AWS monitoring tools to ensure the health and performance of systems and applications. 
•  Proactively identify and address issues related to system performance, reliability, and scalability.

Security and Compliance: 

•  Implement and maintain security best practices in infrastructure and application deployment including IAM, security groups, and VPC configurations. 
•  Ensure compliance with regulatory requirements and company security policies.

Troubleshooting and Support: 

•  Provide support for development and operations teams, addressing issues related to build failures, deployment problems, and system outages. 
•  Participate in on-call rotation to respond to and resolve critical incidents.

Qualifications: 

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience. 
• Experience with AWS services including EC2, ECS, EKS, Lambda, S3, RDS, and CloudWatch.
• Proven experience as a DevOps Engineer or similar role. 
• Strong proficiency in scripting languages such as Python, Bash, or Ruby. 
• Experience with configuration management tools such as Ansible, Puppet, or Chef. 
• In-depth knowledge of containerization technologies, such as Docker and Kubernetes. 
• Hands-on experience with version control systems, preferably Git. 
• Solid understanding of continuous integration and continuous deployment (CI/CD) concepts and tools. 
• Strong problem-solving and troubleshooting skills.
• Excellent communication and collaboration abilities. Certified (Current or Expired) in at least one of the following: AWS Solutions Architect Associate, AWS Developer Associate, AWS SysOps Administrator Associate, AWS Solutions Architect Professional, AWS DevOps Engineer Professional

About Particle41
Our core values of Empowering, Leadership, Innovation, Teamwork, and Excellence drive everything we do to achieve the ultimate outcomes for our clients. Empowering Leadership for Innovation in Teamwork with Excellence ( ELITE )

• E - Empowering: Enabling individuals to reach their full potential.
• L - Leadership: Taking initiative and guiding each other toward success.
• I - Innovation: Embracing creativity and new ideas to stay ahead.
• T - Teamwork: Collaborating with empathy to achieve common goals.
• E - Excellence: Striving for the highest quality in everything we do.

We seek team members who embody these values and are committed to contributing to our mission.

Particle41 welcomes individuals from all backgrounds who are committed to our mission and values. We provide equal employment opportunities to all employees and applicants, ensuring that hiring and employment decisions are based on merit and qualifications without discrimination based on race, color, religion, caste, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, local, or international laws. This policy applies to all aspects of employment and hiring. 

We appreciate your interest and encourage applicants from these regions to apply. If you need any assistance during the application or interview process, please feel free to reach out to us at careers@Particle41.com. 

Please note that this position is hybrid, requiring on-site presence at the client location at Pune - two days a week.