About the Role

The ideal candidate will be naturally collaborative, articulate, extremely organized, have a solid technical understanding of Veeam products, and motivated by maximizing customer success and outcomes. Soft skills combined with technical skills are key in this role. As a Customer Success Engineer, you are the primary technical owner driving long-term customer outcomes across the Veeam Data Platform. You’ll lead onboarding, adoption, and optimization; proactively identify churn risk, migrations, and upsell opportunities; and apply deep disaster recovery and resilience (DR&R) expertise to conduct recovery simulations, DRMM assessments, and quarterly resilience reporting for measurable customer value

What You’ll Do

• Configure customer accounts; customize backup policies and storage; facilitate onboarding; orient stakeholders; walk through admin portals; introduce support channels.  
• Identify migration opportunities; analyze usage and environment; conduct success planning and strategy sessions; align business outcomes with product adoption.  
• Conduct assessments; build protection plans; recommend software products and architectures across the Veeam Data Platform.  
• Run recovery simulations; apply the Veeam Data Resilience Maturity Model (DRMM) to track and report resilience posture; deliver quarterly resilience reports.  
• Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights.  
• Build business cases; define TCO; articulate value propositions for expansion; schedule checkpoint reviews with stakeholders.  
• Engage CISO/CIO stakeholders with clear risk, status, and opportunity updates; support context for executive discussions and roadmap alignment.  
• Collaborate on marketing-informed campaigns and plays to drive adoption and expansion.  
• Operate with a long-term account assignment model tied to ARR and growth potential, typically covering 5–50 Enterprise and Commercial-Named accounts with $100K+ ARR.  
• Own the technical success plan and adoption roadmap; influence pricing, commercial terms, and renewal terms in partnership with Sales and CS leadership

What You’ll Bring

• 5+ years in customer-facing engineering roles focused on data backup and recovery (e.g., Technical Consulting, Pre-Sales SE, Technical Account Manager); this is a mid-level role.  
• Advanced level of English 
• Hands-on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&R best practices.  
• Strong experience designing and executing protection plans, migrations, and recovery simulations; familiarity with Veeam platform capabilities is a plus.  
• VMCE certification required (may be completed post-hire within an agreed timeframe).  
• Preferred industry certifications: AWS Solutions Architect (Associate/Professional), Microsoft Azure Administrator or Solutions Architect Expert  
• Proven ability to translate business outcomes into technical adoption roadmaps and measurable value.  
• Executive stakeholder engagement skills (CISO/CIO) with the ability to synthesize technical, business, and risk signals into clear recommendations.  
• Excellent communication, cross-functional collaboration, and stakeholder management skills. 

What You’ll Get 

• 24 annual vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Private medical, dental, and optical insurance for employees and dependents
• Life and disability insurance worth 2x gross annual salary
• Monthly meal card with €10.46 per working day
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning

Please note: If the applicant is permanently located outside of Portugal. Veeam reserves the right to decline the application for the position. Remote work is only possible for employees located in Portugal.

#LI-AP1

Role Overview:

Netskope is seeking a high-caliber Privacy Engineering Staff Engineer to bridge the gap between legal compliance, data protection technology, and core product engineering. This is a dual-impact role: you will be responsible for the technical "Privacy by Design" controls for the Netskope platform while serving as a strategic deputy to the Global Privacy & Data Protection Officer (DPO).

As the Strategic Deputy to the Global Privacy & Data Protection Officer (DPO), you move beyond task completion to achieve high-level organizational influence.

• Global Compliance Strategy: Support the execution of a multi-jurisdictional privacy program that anticipates the rapid evolution of global data protection laws.
• Board & Audit Influence: Translate complex technical privacy risks into compelling, quantifiable narratives for the Audit Committee and Board of Directors.
• Risk Governance: Oversee the operational maturity of our privacy program within LogicGate, ensuring a closed-loop system of accountability, audit readiness, and incident response.
• DPIA & Rights Leadership: Act as the technical authority for high-risk Data Protection Impact Assessments (DPIAs) and ensure our Data Subject Rights (DSAR) engine operates at optimal efficiency.

You will be the lead privacy architect ensuring that Netskope’s innovation is inherently respectful of data.

• Component Design Review: Lead the privacy-first technical review of every new component within the Netskope platform, engaging with engineering at the "whiteboard phase" to eliminate risks before they reach production.
• PET Implementation: Direct the integration of Privacy Enhancing Technologies (PETs) such as differential privacy, homomorphic encryption, and k-anonymity into the Netskope product suite.
• AI Governance Leadership: Hold a seat on the AI Governance Committee whilst supporting the AI Ambassador program to ensure that AI innovations are built on a foundation of responsible data use.
• Technical Data Defense: Enhance DLP, DSPM, and AI/ML-driven security within our AWS and corporate environments to set the "Gold Standard" for internal data protection.

Key Responsibilities

Product Privacy Engineering & PETs

• Architectural Oversight: Review all new component designs within the Netskope platform to ensure structural compliance with "Privacy by Design" principles.
• PET Integration: Lead the design and implementation of Privacy Enhancing Technologies (PETs) such as differential privacy, homomorphic encryption, or k-anonymity within Netskope product features.
• Early Engagement: Act as a dedicated privacy consultant to product engineering teams during the ideation phase to identify and mitigate privacy risks before code is written.

Deputy Data Protection Officer (DPO) Functions

• Regulatory Support: Support the DPO in managing multi-jurisdictional compliance as the number of global privacy laws continues to rise.
• DPIA Leadership: Conduct and oversee Data Protection Impact Assessments (DPIAs) for high-risk processing activities, ensuring they meet the standard of global regulations.
• Privacy Leadership: Engagement with Netskope customers and partners on privacy and data protection concerns. Provide executive leadership to CISO, Legal and Privacy teams for some of the largest and most prestigious organizations in the world.

Technical Data Protection & AI Governance

• Advanced Controls: Utilize DLP (Data Loss Prevention) and DSPM (Data Security Posture Management) to secure the corporate data lifecycle.
• AI/ML Security: Implement data protection strategies specifically for AI/ML workloads, managing risks associated with training data and model inference.
• AI Advocacy: Serve on the AI Governance Committee and support the AI Ambassador program, fostering a culture of responsible AI use across the organization.

Platform Management

• LogicGate Administration: Manage and optimize the privacy module within LogicGate to track risks, audits, and compliance tasks.
• Netskope Corp Tenant: Take administrative responsibility of the Netskope corporate tenant’s privacy controls, ensuring our own use of the platform is a "Gold Standard" for customers.

Technical Requirements

• AWS Cloud Expertise:
• Cloud-Native Data Protection
• Infrastructure Security
• DSPM Integration.
• Software Engineering Fundamentals.
• API
• Data Architecture Knowledge
• AI/ML

Leadership Competencies & Soft Skills

• Strategic Influence: Ability to translate complex technical privacy risks into business-level impacts for the Audit Committee and Executive Leadership.
• Collaborative Engineering: Proven track record of building "security-first and privacy-first" cultures within engineering teams without slowing down the development lifecycle.
• Ethical Leadership: Strong judgment and integrity, particularly when serving on the AI Governance Committee to balance innovation with ethical data use.
• Stakeholder Management: Excellent communication skills to manage relationships with third-party vendors, legal counsel, and regulators.

Candidate Profile & Qualifications

• Experience: 5+ years in senior technical roles, preferably with a background in security engineering, privacy engineering, or data governance.

#LI-CS1

We’re a global team of over 400 people, working together to push the boundaries of open-source technology and multi-cloud solutions. Our vision is to help developers, builders, and creators bring their ideas to life with speed and simplicity, by providing a cloud data platform that makes open-source databases, search, streaming, and application infrastructure easily accessible to everyone. 

The Mission:

At Aiven, we are moving from being "the open-source database cloud" to the AI infrastructure provider for future developers. Trust is our product, but security is a business partnering function. Your mission is to ensure that as we innovate at high velocity in AI and agentic workflows, security is built into our product DNA, not bolted on as an afterthought.

We are moving away from an "external auditor" model toward an embedded security model. You will lead a high-talent organization that builds security champions within our product squads, ensuring that we move fast without breaking our promise to customers.

What You’ll Do:

• Embedded Security Leadership: Transition the security function from an outside observer to an internal partner. You will build the frameworks and tooling that allow developers to own the security of their code, turning your team into enablers rather than gatekeepers.
• Commercial Acceleration: Partner closely with our sales leaders to win and retain enterprise customers. You will act as the "Face of Trust," personally engaging with customer CISOs to navigate complex security assessments and accelerate the sales cycle.
• Operational Efficiency: Manage and lead our global security team (currently ~20 people). You will be responsible for defining, defending, and optimizing the service and productivity ratios that determine the efficiency of the security function.
• Business Partnering Mindset: Operate with the understanding that you are a partner to GTM and Product. You help our teams win by providing transparent, precise security data and professional humility, rather than building a siloed "fortress."
• AI & Product Innovation: Define the security guardrails for our next-gen AI services (LLMOps, agentic permissions). You ensure our internal use of AI tools—like coding assistants—is safe and accelerates our engineering output.
• Compliance & Precision: Oversee our core compliance (SOC2, ISO 27k, PCI-DSS) and incident response capabilities, ensuring we meet the highest standards of data residency and operational autonomy for our European sovereign cloud initiatives.

What We're Looking For:

• The Humble Expert: You have deep technical roots but no ego. You don't need to be the "smartest person in the room." You win trust by helping others succeed.
• A Commercial Ally: You understand that a secure product that nobody buys is a failure. You lean into customer conversations and view sales success as part of your own scorecard.
• A Bridge Builder: You know how to heal organizational friction. You move past "throwing rocks" at engineering and focus on shared outcomes.
• Data-Driven Leader: You don't ask for budget or headcount based on "gut feel." You use metrics to show how security spend correlates to risk reduction and business velocity.

Qualifications:

• Proven experience leading security in a high-growth SaaS, Cloud, or Infrastructure company.
• Track record of partnering with GTM functions to close high-ACV enterprise deals.
• Experience implementing "Security Champion" or embedded security programs.
• Experience managing distributed teams across multiple time zones (Europe, North America, APAC).
• Deep familiarity with the European regulatory landscape (GDPR, NIS2, etc.).

Amazing! What’s next:

If you think Aiven is the place for you and that our Values align with yours, send us your resume and we’ll get in touch!

Global Benefits:

Our global benefits are designed to help you thrive and grow, personally and professionally:

• Participate in Aiven’s equity plan.
• Balance work and life with our hybrid work policy.
• Choose the equipment you need to set yourself up for success.
• Use your Professional Development Plan budget for learning opportunities.
• Receive holistic wellbeing support through our global Employee Assistance Program.
• Inquire about our Global Time Off Commitment (Parental and Sick Leave, as well as Personal Time)
• Enjoy country-specific benefits for our global cast.

How to Recognize and Avoid Employment Scams:

There has been a rise in fake job postings used by scammers to get personal information. At Aiven, all of our emails relating to recruitment come from an @aiven.io, @greenhouse.io or @eu.greenhouse.io domain and all of our interviews are conducted by video call or in person.  Our interviews will never occur via text or chat. If you’re unsure of the legitimacy of a job opportunity/offer pertaining to Aiven, please don’t hesitate to reach out to us at recruitment@aiven.io.

Equal Opportunities:

Aiven provides equal employment opportunities to all qualified employees and applicants for employment without regard to age, gender identity, national or ethnic origin, religion, sexual orientation, physical and mental ability, marital and family status or without regard to any other similar personal attributes. Aiven complies with applicable local laws governing non-discrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, training and any other terms and conditions related to employment.

At Aiven we are committed to providing reasonable accommodations for qualified individuals with disabilities or special needs in our working environment and job application procedures. We make all reasonable accommodations for persons with disabilities or who otherwise need support to thrive in the workplace. We are committed to continuously improving workplace accessibility. There is an option to request a discussion in the application process but if you have any questions before applying please write to us at recruitment@aiven.io.

#LI-Hybrid