Descrição da vaga

Estamos buscando Sales Assistant part-time, cheio/a de energia e vontade, para fornecer uma excelente experiência de compra a nossos/as clientes!

Se queres crescer rapidamente, JD Group é o teu lugar. Muitas oportunidades estão te esperando.

O teu dia a dia:

• Fornecer ao cliente uma experiência de compra incrível, rodeado do produto mais exclusivo, as melhores playlists e as ferramentas omnicanal.
• Cuidar que o produto esteja bem organizado no armazém e se mostre em loja de acordo com as indicações da equipa de visual merchandising.
• Colaborar com a equipa para alcançar os objetivos de vendas e KPIs através de teu conhecimento das tendências atuais e as promoções da loja. 

O que podemos te oferecer?

• Atrativo pacote salarial fixo.
• Bônus por objetivos grupais.
• Desconto para empregados/as em loja e ecommerce.
• Vagas internas em posições de Retail e Escritórios.

O te fará ter sucesso com nós?

• Pessoas com uma atitude positiva e que lhe apaixone o contato com o cliente em um ambiente ágil e dinâmico
• Entusiasmo por se desenvolver e crescer na sua trajetória profissional, aproveitando o produto mais exclusivo e de se relacionar com outras pessoas.
• Excelentes habilidades de comunicação e trabalho em equipa.
• Disponibilidade para se adaptar a diferentes turnos, incluindo finais de semana e feriados, de acordo com as necessidades em loja.

Te interessa?

Queremos te conhecer! Se acreditas que esta oferta é para ti, aplica hoje mesmo!

Segue-nos em Linkedln, te contamos tudo sobre as nossas ofertas, nossos valores e como podes formar parte de uma equipa em constante evolução. es.linkedin.com/company/jd-sports-iberiaa

O TEU MOMENTO. TEAM JD

A JD procura Sales Assistants em regime de Part-time! A JD é uma empresa líder no setor do retalho e do streetwear. Valorizamos a energia e a visão da juventude, considerando-a um dos motores da cultura atual. Procuramos pessoas com atitude, estilo próprio e vontade de ditar tendências em vez de as seguir, oferecendo um ambiente dinâmico, colaborativo e inclusivo.

O TEU DIA A DIA

• Prestar o melhor atendimento possível aos clientes, sempre com energia e com o teu melhor sorriso!
• Garantir a imagem comercial da loja e que as nossas paredes de sneakers e têxtil estejam sempre impecáveis.
• Trabalhar para alcançar e superar os nossos objetivos, sempre em equipa!
• Estar a par das últimas tendências e partilhar os teus conhecimentos com os teus colegas e clientes. “Forever Forward”.

O QUE TE FARÁ TRIUNFAR NA JD

• Atitude positiva e motivadora.
• Paixão pelo streetwear. Partilha o teu estilo com a equipa!
• Vontade de crescer num ambiente dinâmico e colaborativo.
• Flexibilidade de horários para trabalhar por turnos, incluindo fins de semana e feriados.
• E o mais importante: Vontade de deixar a tua marca!

O QUE TEMOS PARA TI?

• Salário base competitivo.
• Incentivos: Bónus por objetivos de equipa, porque o sucesso alcança-se em conjunto!
• Estilo JD: 25% de desconto em loja, para vestires a tua história, à tua maneira.
• Evolução: Acesso a vagas internas, tanto em lojas como nos escritórios. Aqui, se quiseres crescer, tu consegues.
• Cultura Desafiante: Faz parte de um projeto internacional onde contas todos os dias, quebrando as regras do jogo.

ESTÁS READY PARA O TEU PRÓXIMO DESAFIO?

Descobre o teu lugar no universo JD.

Queremos conhecer-te! Se acreditas que esta oferta é para ti, aplica hoje mesmo.

Vagas em todo o país: https://es.careers.isrg.com 

Segue-nos para veres como se vive a JD por dentro: https://es.linkedin.com/company/jd-sports-iberiaa

Não se trata apenas de vender. Trata-se de inspirar. De inovar. De avançar. É agora! É contigo! É Forever Forward!

O TEU MOMENTO. TEAM JD

A JD procura Sales Assistants em regime de Part-time! A JD é uma empresa líder no setor do retalho e do streetwear. Valorizamos a energia e a visão da juventude, considerando-a um dos motores da cultura atual. Procuramos pessoas com atitude, estilo próprio e vontade de ditar tendências em vez de as seguir, oferecendo um ambiente dinâmico, colaborativo e inclusivo.

O TEU DIA A DIA

• Prestar o melhor atendimento possível aos clientes, sempre com energia e com o teu melhor sorriso!
• Garantir a imagem comercial da loja e que as nossas paredes de sneakers e têxtil estejam sempre impecáveis.
• Trabalhar para alcançar e superar os nossos objetivos, sempre em equipa!
• Estar a par das últimas tendências e partilhar os teus conhecimentos com os teus colegas e clientes. “Forever Forward”.

O QUE TE FARÁ TRIUNFAR NA JD

• Atitude positiva e motivadora.
• Paixão pelo streetwear. Partilha o teu estilo com a equipa!
• Vontade de crescer num ambiente dinâmico e colaborativo.
• Flexibilidade de horários para trabalhar por turnos, incluindo fins de semana e feriados.
• E o mais importante: Vontade de deixar a tua marca!

O QUE TEMOS PARA TI?

• Salário base competitivo.
• Incentivos: Bónus por objetivos de equipa, porque o sucesso alcança-se em conjunto!
• Estilo JD: 25% de desconto em loja, para vestires a tua história, à tua maneira.
• Evolução: Acesso a vagas internas, tanto em lojas como nos escritórios. Aqui, se quiseres crescer, tu consegues.
• Cultura Desafiante: Faz parte de um projeto internacional onde contas todos os dias, quebrando as regras do jogo.

ESTÁS READY PARA O TEU PRÓXIMO DESAFIO?

Descobre o teu lugar no universo JD.

Queremos conhecer-te! Se acreditas que esta oferta é para ti, aplica hoje mesmo.

Vagas em todo o país: https://es.careers.isrg.com 

Segue-nos para veres como se vive a JD por dentro: https://es.linkedin.com/company/jd-sports-iberiaa

Não se trata apenas de vender. Trata-se de inspirar. De inovar. De avançar. É agora! É contigo! É Forever Forward!

O TEU MOMENTO. TEAM JD

A JD procura Sales Assistants em regime de Part-time! A JD é uma empresa líder no setor do retalho e do streetwear. Valorizamos a energia e a visão da juventude, considerando-a um dos motores da cultura atual. Procuramos pessoas com atitude, estilo próprio e vontade de ditar tendências em vez de as seguir, oferecendo um ambiente dinâmico, colaborativo e inclusivo.

O TEU DIA A DIA

• Prestar o melhor atendimento possível aos clientes, sempre com energia e com o teu melhor sorriso!
• Garantir a imagem comercial da loja e que as nossas paredes de sneakers e têxtil estejam sempre impecáveis.
• Trabalhar para alcançar e superar os nossos objetivos, sempre em equipa!
• Estar a par das últimas tendências e partilhar os teus conhecimentos com os teus colegas e clientes. “Forever Forward”.

O QUE TE FARÁ TRIUNFAR NA JD

• Atitude positiva e motivadora.
• Paixão pelo streetwear. Partilha o teu estilo com a equipa!
• Vontade de crescer num ambiente dinâmico e colaborativo.
• Flexibilidade de horários para trabalhar por turnos, incluindo fins de semana e feriados.
• E o mais importante: Vontade de deixar a tua marca!

O QUE TEMOS PARA TI?

• Salário base competitivo.
• Incentivos: Bónus por objetivos de equipa, porque o sucesso alcança-se em conjunto!
• Estilo JD: 25% de desconto em loja, para vestires a tua história, à tua maneira.
• Evolução: Acesso a vagas internas, tanto em lojas como nos escritórios. Aqui, se quiseres crescer, tu consegues.
• Cultura Desafiante: Faz parte de um projeto internacional onde contas todos os dias, quebrando as regras do jogo.

ESTÁS READY PARA O TEU PRÓXIMO DESAFIO?

Descobre o teu lugar no universo JD.

Queremos conhecer-te! Se acreditas que esta oferta é para ti, aplica hoje mesmo.

Vagas em todo o país: https://es.careers.isrg.com 

Segue-nos para veres como se vive a JD por dentro: https://es.linkedin.com/company/jd-sports-iberiaa

Não se trata apenas de vender. Trata-se de inspirar. De inovar. De avançar. É agora! É contigo! É Forever Forward!

O TEU MOMENTO. TEAM JD

A JD procura Sales Assistants em regime de Part-time! A JD é uma empresa líder no setor do retalho e do streetwear. Valorizamos a energia e a visão da juventude, considerando-a um dos motores da cultura atual. Procuramos pessoas com atitude, estilo próprio e vontade de ditar tendências em vez de as seguir, oferecendo um ambiente dinâmico, colaborativo e inclusivo.

O TEU DIA A DIA

• Prestar o melhor atendimento possível aos clientes, sempre com energia e com o teu melhor sorriso!
• Garantir a imagem comercial da loja e que as nossas paredes de sneakers e têxtil estejam sempre impecáveis.
• Trabalhar para alcançar e superar os nossos objetivos, sempre em equipa!
• Estar a par das últimas tendências e partilhar os teus conhecimentos com os teus colegas e clientes. “Forever Forward”.

O QUE TE FARÁ TRIUNFAR NA JD

• Atitude positiva e motivadora.
• Paixão pelo streetwear. Partilha o teu estilo com a equipa!
• Vontade de crescer num ambiente dinâmico e colaborativo.
• Flexibilidade de horários para trabalhar por turnos, incluindo fins de semana e feriados.
• E o mais importante: Vontade de deixar a tua marca!

O QUE TEMOS PARA TI?

• Salário base competitivo.
• Incentivos: Bónus por objetivos de equipa, porque o sucesso alcança-se em conjunto!
• Estilo JD: 25% de desconto em loja, para vestires a tua história, à tua maneira.
• Evolução: Acesso a vagas internas, tanto em lojas como nos escritórios. Aqui, se quiseres crescer, tu consegues.
• Cultura Desafiante: Faz parte de um projeto internacional onde contas todos os dias, quebrando as regras do jogo.

ESTÁS READY PARA O TEU PRÓXIMO DESAFIO?

Descobre o teu lugar no universo JD.

Queremos conhecer-te! Se acreditas que esta oferta é para ti, aplica hoje mesmo.

Vagas em todo o país: https://es.careers.isrg.com 

Segue-nos para veres como se vive a JD por dentro: https://es.linkedin.com/company/jd-sports-iberiaa

Não se trata apenas de vender. Trata-se de inspirar. De inovar. De avançar. É agora! É contigo! É Forever Forward!

Ti chiediamo di inserire nel CV l'autorizzazione al trattamento dei tuoi dati personali ai sensi del Regolamento UE n. 679/2016 e della legislazione italiana vigente.

Il presente annuncio è rivolto ad entrambi i sessi, ai sensi delle leggi 903/77 e 125/91 e a persone di tutte le età e tutte le nazionalità, ai sensi dei decreti legislativi 215/03 e 216/03.

Il gran numero di candidature che la nostra azienda attrae, richiede attenta analisi. Se non ricevi un nostro contatto entro le prime due settimane successive alla candidatura, ti preghiamo di ritenerti libero/a di valutare altre opportunita’ o tenere monitorata la nostra Career Page e seguire la nostra pagina Linkedin per rimanere aggiornato su ogni opportunità.

Grazie per il tuo interesse in JD Sports!

Ti chiediamo di inserire nel CV l'autorizzazione al trattamento dei tuoi dati personali ai sensi del Regolamento UE n. 679/2016 e della legislazione italiana vigente.

Il presente annuncio è rivolto ad entrambi i sessi, ai sensi delle leggi 903/77 e 125/91 e a persone di tutte le età e tutte le nazionalità, ai sensi dei decreti legislativi 215/03 e 216/03.

Il gran numero di candidature che la nostra azienda attrae, richiede attenta analisi. Se non ricevi un nostro contatto entro le prime due settimane successive alla candidatura, ti preghiamo di ritenerti libero/a di valutare altre opportunita’ o tenere monitorata la nostra Career Page e seguire la nostra pagina Linkedin per rimanere aggiornato su ogni opportunità.

Grazie per il tuo interesse in JD Sports!

Ti chiediamo di inserire nel CV l'autorizzazione al trattamento dei tuoi dati personali ai sensi del Regolamento UE n. 679/2016 e della legislazione italiana vigente.

Il presente annuncio è rivolto ad entrambi i sessi, ai sensi delle leggi 903/77 e 125/91 e a persone di tutte le età e tutte le nazionalità, ai sensi dei decreti legislativi 215/03 e 216/03.

Il gran numero di candidature che la nostra azienda attrae, richiede attenta analisi. Se non ricevi un nostro contatto entro le prime due settimane successive alla candidatura, ti preghiamo di ritenerti libero/a di valutare altre opportunita’ o tenere monitorata la nostra Career Page e seguire la nostra pagina Linkedin per rimanere aggiornato su ogni opportunità.

Grazie per il tuo interesse in JD Sports!

Ti chiediamo di inserire nel CV l'autorizzazione al trattamento dei tuoi dati personali ai sensi del Regolamento UE n. 679/2016 e della legislazione italiana vigente.

Il presente annuncio è rivolto ad entrambi i sessi, ai sensi delle leggi 903/77 e 125/91 e a persone di tutte le età e tutte le nazionalità, ai sensi dei decreti legislativi 215/03 e 216/03.

Il gran numero di candidature che la nostra azienda attrae, richiede attenta analisi. Se non ricevi un nostro contatto entro le prime due settimane successive alla candidatura, ti preghiamo di ritenerti libero/a di valutare altre opportunita’ o tenere monitorata la nostra Career Page e seguire la nostra pagina Linkedin per rimanere aggiornato su ogni opportunità.

Grazie per il tuo interesse in JD Sports!

Ti chiediamo di inserire nel CV l'autorizzazione al trattamento dei tuoi dati personali ai sensi del Regolamento UE n. 679/2016 e della legislazione italiana vigente.

Il presente annuncio è rivolto ad entrambi i sessi, ai sensi delle leggi 903/77 e 125/91 e a persone di tutte le età e tutte le nazionalità, ai sensi dei decreti legislativi 215/03 e 216/03.

Il gran numero di candidature che la nostra azienda attrae, richiede attenta analisi. Se non ricevi un nostro contatto entro le prime due settimane successive alla candidatura, ti preghiamo di ritenerti libero/a di valutare altre opportunita’ o tenere monitorata la nostra Career Page e seguire la nostra pagina Linkedin per rimanere aggiornato su ogni opportunità.

Grazie per il tuo interesse in JD Sports!

Location: UK or Portugal

Department: Engineering

Employment Type: Permanent

About YLD:

Our goal is to help our clients keep moving forward. We work with them to build the skills and capabilities they need to stay ahead of the competition, and we know our success only happens when they succeed. We’re a team of curious, talented people, and we’re committed to making YLD a place where great people want to work, grow, and stay. We’re a remote-first consultancy specialising in software engineering, product design, and data. Our teams are based across London, Lisbon, and Porto, and we create digital solutions that continue to deliver value long after our work is done.

About the role:

As a Senior Data Engineer, you’ll be part of a client team building innovative products. We expect you to be curious, passionate, driven, and enthusiastic. You’ll be proficient at problem-solving, and crafting scalable, resilient, and fault-tolerant architectures. You’ll be an effective communicator and a team player. You and your team will move in a fast-paced engineering environment, achieving outstanding results and delivering exciting projects.

About you:

A YLD Senior Data Engineer is a highly skilled engineer who spans across data engineering and analytics engineering, and knows where the boundaries sit. You've built pipelines and transformation layers. You've inherited messy data projects and made them good. You have opinions about how data teams should work and the humility to adapt them to context.

You have a real passion for the craft and are an active learner who gets excited by the variety that consultancy brings: different clients, different stacks, different problems.

Your day-to-day responsibilities will look like this:

• Delivering data work on client engagements: pipelines, transformation layers, models, and the infrastructure around them
• Adapting to different client contexts, legacy warehouse migrations, greenfield lakehouses, struggling transformation layers that need rescuing
• Defining and evolving our internal standards for data work: testing, documentation, project structure, code review
• Mentoring and growing data engineers across the company
• Showing up for client team moments (internal speakers, learning sessions, social events) to build strong working relationships.
• Contributing to proposals and helping shape engagements during the sales process
• Representing YLD externally through writing, speaking, and contributing to the wider data community.

You’ll have the following skills and experience:

• SQL as engineering: You write SQL that's reviewable, testable, and performs at scale. You understand query planning, engine quirks, and how materialisation choices affect cost and performance
• Python for data: You write typed, testable Python for pipelines and tooling. You've built and maintained production data systems, not just notebooks
• Data modelling: You've made deliberate choices between dimensional, Data Vault, normalised, and denormalised designs. You can explain those trade-offs in terms of flexibility, query performance, and maintainability
• Transformation architecture: You design transformations that are idempotent, incremental, and dependency-aware. You think in DAGs, not scripts
• Pipeline design: You understand batch, streaming, and micro-batch trade-offs. You consider latency, complexity, cost, and reprocessability. And choose the right approach for the problem
• Data testing: You write tests as code, schema contracts, assertions, and transformation logic. You know what to catch at build time vs. defer to observability
• Data observability: You treat data reliability like site reliability. Measurable indicators, alerting, incident response, and root cause analysis
• CI/CD for data: You version, test, and deploy pipelines like software. Environment promotion, rollback strategies, and infrastructure as code for reproducible environments
• Data governance: You've implemented lineage, cataloguing, sensitive data classification, or access control. Not just built pipelines, but made them auditable and secure
• Cost-conscious: You've optimised warehouse spend, storage strategies, or job efficiency. You treat compute as a resource to manage, not ignore
• Platform fluency: You've worked across the modern stack. Orchestration (Airflow, Dagster), warehouses (Snowflake, BigQuery, Databricks), ingestion (Fivetran, Airbyte, custom), and transformation (dbt, Spark)
• Cross-functional fluency: You translate engineering constraints into business terms and negotiate realistic commitments

You’ll be:

• Self-motivated and proactive
• Comfortable with ambiguity, experimentation, and iteration
• Collaborative by default. You work well in teams and across teams
• Analytical and detail-oriented in your approach to problems
• Comfortable context-switching across clients, stacks, and problem types
• Willing to shape engagements, not just deliver them: contributing to proposals, scoping, and client relationships
• Active in the wider data community: writing, speaking, or open-source contribution
• Genuinely committed to diversity, equity, and inclusion

Benefits you'll get:

• Company Private Health care
• Enhanced fully paid maternity and paternity leave for up to 6 months
• Company’s Pension Scheme (UK Only)
• 25 days annual holiday (excluding Public Holidays)
• £2000/€2000 annual allowance for Training/Conferences
• £300/€300 annual allowance for additional hardware
• Wellbeing & Performance Support via Oli including Therapy and Coaching
• Discretionary Bonus (depending on Company performance and results)
• Company laptop
• Generous referral schemes

Our typical Recruitment Process looks like this:

• 1st Interview with someone from the Talent team (30-45 Minutes)
• Technical Interview with our Senior Developers (90 Minutes)
• Call with the Head of Engineering (60 Minutes)

Get a glimpse of what it's like working at YLD! 🤳

Check out our LinkedIn page

We live and breathe our values, and know you will too:

• Growing every day
• Including everyone
• Relationships built on honesty and ethics
• Inspiring solutions
• Winning together

We’re an equal-opportunity employer and value diversity in all its forms. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, pregnancy or maternity, age, marital status, or disability. We also offer a remote-first working environment, with flexible working and work–life balance as standard for all employees.

Saleforce Commerce Cloud Developer required to join our Engineering team here, at VML Enterprise Solutions

We are looking for a skilled Salesforce Commerce Cloud Developer to develop, customize, and integrate robust e-commerce solutions. You will work on client projects, leveraging your full-stack development expertise to build engaging storefronts, implement business logic, and connect SFCC with various internal and third-party systems. You may also have opportunities to mentor junior developers.

What you’ll be doing:

• Proven experience as a Salesforce Commerce Cloud Developer (formerly Demandware).
• Extensive experience as a full-stack developer, including solid proficiency in HTML, CSS3, and strong knowledge of modern JavaScript frameworks.
• Experience integrating Salesforce Commerce Cloud to other platforms through LINK partner cartridges and custom integrations.
• Strong experience developing integrations between SFCC and 3rd party systems.
• Strong exposure to OCAPI (Open Commerce API).
• Experience working effectively within an Agile team environment.
• Ideally, experience working with and mentoring junior Commerce Cloud developers.

If you know some of this, even better: 

• Salesforce Commerce Cloud Developer certification.
• Experience with SFRA (Storefront Reference Architecture).
• Experience with other Salesforce Clouds like Sales Cloud or Marketing Cloud

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

We offer a great benefits package including  training opportunities, medical insurance, Dental insurance, Meal cards, social events, family friendly policies, discounts with hundreds of retailers and much more.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

#LI-EMEA #LI-HYBRID

Opportunity 

UJET is seeking a Product Manager to drive the direction of our products and services by collaborating closely with Customer Service Managers, UX Designers, Engineers, Data Science team, QA and other Product Managers. The Product Manager will play an integral role in building the product vision with our customer’s needs in mind. This role will have critical responsibilities in defining, managing and shipping high quality new products and features with industry best user experience. The Product Team works closely with diverse, cross-functional teams and is exposed to product applications for a variety of market verticals.

Responsibilities

• Evolve feature concepts into detailed product requirements and specifications, through in depth product ideation, market research, feature evaluation, use case and target audience definition, goal and scope definition
• Work closely with stakeholders, user experience, engineering leads and other product managers to refine project scope, requirement details and prepare cross functional team to new projects
• Manage requirements and collaborating with design, engineering, quality assurance and go-to-market teams to ship new features, enhancements, and products
• Act as the key authority and point of contact for project development concepts, business strategy and business models.
• Manage multiple projects from concept to release; ensuring product requirements are well defined and understood by the entire project team, holding scrum meetings and ensuring the project fulfills defined specifications and goals.
• Study and evaluate assigned area of UJET’s product features, from actual use by primary user groups, prospect and customer feedback, and working with Customer Service to  recommending new features or enhancements
• Compile, analyze, and interpret quantitative and qualitative customer feedback and market research data, evaluating product fit, proposing and defining new feature enhancements
• Extract problem definitions, models, and constraints to help UJET build better products while dealing with ambiguous problems, limited resources and timelines 
• Present and review new features within company, with Marketing and Sales teams and customers
• Create and update product documentation ranging from data dictionary, product overviews, to detailed user guides
• Perform post launch feature user testing with end users and compile responses into a summary report highlighting areas of success and more importantly improvement opportunities

Requirements

• 3+ years of product management experience
• Minimum of 1 year of experience developing new and evolving features for SaaS platforms. 
• Solid agile and iterative software product development experience.
• Experience successfully managing complex web and mobile app projects from inception to launch.
• Demonstrated ability to define new concepts and features and take these from inception to launch for customers
• Track record of leading cross-functional teams to successfully launch commercial products.
• Strong analytical, problem-solving and organizational skills.
• Strong leadership and interpersonal skills
• Excellent oral and writing communication skills
• Entrepreneurial spirit
• BA/BS degree in computer science or a related technical field, or equivalent practical experience.

Annual PT Hiring Range: €50,000 - €65,000

*A candidate’s actual placement within this range will depend on geographic location, work experience, education, and/or skill level.

Talkdesk is seeking a Senior Product Manager to lead the development and expansion of our Industries verticals portfolio. This is a high-impact, strategic role at the heart of our growth strategy, reporting into the Industries zone of our Product & Engineering team. Building on our strong momentum in verticals like Healthcare, Financial Services, and Retail, this leader will spearhead our move into new markets such as Travel, Hospitality, and Utilities.

The ideal candidate brings familiarity with contact center and conversational AI software. They will own the full product lifecycle—from market discovery and strategy to roadmap execution—crafting solutions that resonate deeply with each vertical’s unique challenges. This role offers the opportunity to shape the future of Talkdesk’s verticalized approach and drive value for customers and the business.

Duties and Responsibilities:

• Contribute to the vision and design of a next-generation customer experience platform;
• Create and maintain close relationships with our internal and external customers while working on our products for the financial services and insurance industry. 
• Create processes to capture, analyze, leverage, and share user insights;
• Work with engineering, marketing, and sales to build business use cases and define requirements for new feature enhancements, products, and services;
• Help to prioritize the product roadmap with engineering, design, marketing, and sales;
• Collaborate with marketing and product ops to effectively launch new services, features and enhancements (or deprecate existing ones).

Qualifications:

• Bachelor’s degree in business, engineering, or related field required;
• 4+ years of Product Management experience;
• Solid understanding of relevant technology and tools including APIs, cloud solutions, and programming languages is preferred;
• Collaborative team player, with strong communication skills, including the ability to translate complex technical products and features into simple concepts and presentations; 
• Advanced proficiency in english
• Strong sense of customer empathy to care deeply about customer problems and user experience;
• Ability to adapt to rapidly changing technologies and business needs;
• Understand the development and implementation of large-scale, complex applications in a call center technology environment;
• Experience with banking and insurance is preferred
• Proven organizational skills with attention to detail and the ability to prioritize and succeed in an environment with competing demands;
• Proven ability to take the initiative, use consultative skills and build strong, productive relationships.

Additional Note:
This position will follow a hybrid work model.

Responsibilities:

• Answer technical support requests via email, chat, and phone;
• Help guide customers through the setup process.
• Collaborate with our engineering team to solve more complex issues.
• Identify, document, and follow up with engineers on product bugs and features;
• Update knowledge base and troubleshooting documentation for internal and customer use;
• Act as a liaison between engineering, customer success, and sales on technical issues affecting our customers.

Requirements:

• Fluent in English;
• Excellent written and verbal communication skills;
• Previous experience in a client-facing technical role for a product business.
• Strong problem-solving, decision-making, and critical-thinking skills;
• Professional, courteous, and committed to providing amazing customer support;
• Open-minded, positive, and keen to learn;
• Great attitude, team player.
• Willing to work flexible hours;
• Keen to mentor and help train junior team members.

Nice to Have: 

• Fluent level in other languages (preferably German, French, Dutch or Spanish);
• Degree in a technical subject;
• Knowledge of IP Telephony;
• Experience diagnosing QoS issues;
• Experience with call center technology such as IVRs ;
• Experience with Salesforce as an admin or developer.

The Solutions Engineer is an expert who understands customer-specific needs in order to provide business-driven consulting to prospects as well as existing customers. SE’s provide business-centric expertise that helps our Sales team establish market and deal-level visibility that resonates, clearly differentiating our solutions from the competition. This Solutions Engineer is regarded as an experienced operator/practitioner in the AI-powered CX space and is highly knowledgeable about the unique nuances of this industry. Solutions Engineers must be able to move between many key facets of the sales cycle from pre-sales engineering support to solution qualification and execution, to solution architecture and post-sale upsell. The Solutions Engineer is recognized as a credible thought leader, is confidently able to address C-level discussions, and able to help the seller effectively expand the revenue opportunities.

RESPONSIBILITIES:

• Understand customer-specific needs to provide business-driven consulting to prospective and existing customers. 
• Provide business-centric expertise that helps our Sales team establish market and deal-level visibility that resonates with prospects and customers, clearly differentiating our solutions from the competition.
• Be regarded as an experienced operator/practitioner in the Contact Center space and is highly knowledgeable about the unique nuances of this industry. 
• Solutions Engineers must be able to move between many key facets of the sales cycle from pre-sales engineering support to solution qualification and execution, to solution architecture and post-sale upsell. 
• The Solutions Engineer is recognized as a credible thought leader, is confidently able to address C-level discussions, and able to help the seller effectively expand the revenue opportunities.

REQUIREMENTS:

• Deeply understands the dynamics of AI-powered CX market; 
• Demonstrates an exceptional level of internal and external customer responsiveness
• Exhibits exceptional cross-team collaboration and internal customer support
• Provides excellent consulting, listening and communication skills, evidenced by the ability to establish influential relationships with diverse customers/prospects, including executive-level business owners
• Exhibits expert facilitation skills for meetings and group activities, both virtual and live, demonstrating the ability to guide groups, listen and question effectively (includes corporate/executive briefings)
• Possesses superior presentation skills, both virtual and live within a “tell show tell” format
• Has excellent written communication skills, demonstrates the ability to write with purpose and accuracy
• Is adept at critical thinking, problem solving and decision-making skills that balance thoughtful analysis with timely responsiveness
• Has self-directed work habits, exhibiting strong initiative, drive, creativity, maturity, self-assurance
• Exhibits strong teamwork skills and ability to act as a strategic partner to the client and account team
• Meets weekly with direct manager in order to review pending priorities, reflect on recent accomplishments and how to overcome challenges
• Travels to internal meetings and customer sites as warranted (travel estimate 20-50%)

CORE COMPETENCIES:

• 3+ years of Solutions Engineering experience in a related AI and/or SaaS field 
• 2+ years of related industry experience
• Excellent interpersonal, communication, persuasion, presentation and writing skills
• Must be willing to work in a fast-paced startup environment
• Superior presentation skills
• Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution
• In-depth knowledge of Customer Service Software, Business Intelligence, Workforce Engagement Management, Artificial Intelligence
• Bachelor's Degree in a technical field; or equivalent experience

The Senior CX Manager plays a critical role as a senior technical advisor and strategic partner to Talkdesk’s largest and most complex customers. This role drives measurable business outcomes by leading advanced product adoption, overseeing complex technical initiatives, and ensuring long-term customer success through strategic enablement, and change management.

The Senior CX Manager serves as the bridge between customer stakeholders (technical and business) and Talkdesk’s internal teams to ensure alignment on key business objectives and successful product utilization. In addition to typical customer technical guidance, you will also assume key Customer Relationship Management (CRM) responsibilities to ensure the long-term health and success of our customers.  This unique hybrid role is for a proactive professional who excels at solving complex technical challenges while also fostering strong, lasting customer relationships.

Key Responsibilities

Enterprise Technical Enablement & Delivery Leadership

• Serve as the primary senior technical point of contact for enterprise and strategic accounts.
• Lead complex onboarding, platform optimization, and advanced feature deployments across multi-product environments.
• Define solution scope, delivery approach, and technical roadmap in partnership with customer project managers and internal teams.
• Translate customer business and operational needs into scalable technical architectures and implementation plans.
• Drive use case strategy, feature adoption, and innovation roadmaps aligned to customer goals and Talkdesk product direction.
• Conduct advanced demos and enablement sessions showcasing feature enhancements and new capabilities.
• Establish and disseminate technical best practices across customers and internal teams.
  
  

Customer Success, Program Ownership & Risk Management

• Build and maintain trusted relationships with senior executive and operational stakeholders.
• Support  executive business reviews focused on ROI, KPIs, adoption maturity, and strategic alignment.
• Own the end-to-end management of technical initiatives, including issue tracking, prioritization, and customer communication.
• Proactively identify delivery risks, develop mitigation strategies, and remove roadblocks to ensure program success.
• Act as a senior escalation point for complex technical and delivery issues, coordinating cross-functional resolution.
• Partner with customers on structured change management strategies to ensure sustained adoption and value realization.

Data-Driven Value Realization & Commercial Impact

• Analyze product usage, operational data, and customer insights to identify optimization and expansion opportunities.
• Support renewals and expansion efforts by aligning demonstrated technical value to customer business outcomes.
• Develop customer success stories and case studies highlighting measurable results and enterprise-scale impact.

Cross-Functional Leadership & Professional Services Alignment

• Partner closely with Professional Services, Product, Support, Engineering, Sales, and Customer Success to deliver cohesive outcomes.
• Summarize and communicate customer feedback related to product gaps, bugs, and roadmap considerations.
• Influence internal prioritization by providing structured, data-backed insights from enterprise customers.
• Participate in the sales cycle as needed to gather technical requirements, shape solution approaches, and support proposals or SOWs.
• Contribute to the development of scalable delivery processes, playbooks, and best practices across the CX organization.
  
  

Requirements

• 7–10+ years of experience in Technical Account Management, Professional Services, Customer Success, Solution Consulting, or IT Project Management within a SaaS, CCaaS, or CPaaS environment.
• Preferred experience in financial services, healthcare/lifesciences, retail and consumer products.
• Proven track record of managing and delivering complex technical initiatives for enterprise customers.
• Strong technical acumen, including experience with APIs, CRM systems (e.g., Salesforce), and modern cloud-based enterprise platforms.
• Demonstrated experience defining scope, managing delivery plans, and coordinating multi-workstream projects.
• Experience with agile and/or waterfall implementation methodologies; PMP or equivalent certification preferred.
• Ability to align technical solutions to strategic business outcomes and ROI.
• Executive-level communication skills with the ability to influence and advise senior stakeholders.
• Strong analytical and problem-solving skills, with comfort operating in ambiguous environments.
• Excellent written and verbal communication skills with a consulting mindset and high attention to detail.
• Experience with contact center technology or customer experience platforms strongly preferred.
• Willingness to travel up to 25–30%.
• Commitment to continuous learning and enablement related to Talkdesk’s evolving platform and innovations.
  
  

🚀 Sobre a Oportunidade

Na XP Inc., acreditamos que nosso time é a chave para o sucesso. Procuramos profissionais em início de carreira, apaixonados pelo mercado financeiro, que compartilhem nossos valores: foco no cliente, espírito empreendedor, mente aberta e sonho grande. Valorizamos pessoas com perfil comercial, que se destacam no relacionamento interpessoal e são movidas pela busca de resultados consistentes.

Saiba mais sobre nosso dia a dia no Instagram e no LinkedIn.

Confira nossas avaliações no Glassdoor.

🔍 O Que Procuramos

Pré-requisitos Essenciais

• Perfil comercial com foco em alta performance e resultados;
• Experiência prévia na área comercial; 
• Conhecimento em produtos financeiros ou seguros;
• Boa comunicação e agilidade de raciocínio;
• Ensino superior cursando ou completo;
• Disponibilidade para atuar presencialmente em Porto Alegre;

Diferenciais

• Familiaridade com ferramentas digitais e análise de dados.

🎯 Desafios e Impacto

• Diagnosticar o momento do cliente por meio de gatilhos digitais e apresentar soluções de proteção personalizadas;
• Atuar em um modelo inovador que integra dados, tecnologia e consultoria para escalar a distribuição de seguros;
• Contribuir para o crescimento da carteira de clientes e a expansão do produto seguros digitais na XP;
• Desenvolver habilidades comerciais e consultivas em um ambiente dinâmico e de alta performance.

Obs.: a contratação é CLT.

⏳ Etapas do Processo

1. Triagem inicial: Análise do currículo para verificar a adequação às qualificações e requisitos da vaga.
2. Testes gerais: Avaliação do alinhamento cultural com o teste da Mindsight e teste de raciocínio lógico da Predictive Index.
3. Entrevista com a equipe de Recrutamento: Discussão sobre as expectativas em relação à vaga e aos objetivos profissionais.
4. Avaliação comercial: Focado nas habilidades específicas necessárias para a função.
5. Entrevista com a liderança: Uma conversa para discutir sua visão e como você pode contribuir para a equipe e a empresa.
6. Oferta: Apresentação da proposta de trabalho, incluindo detalhes sobre remuneração e benefícios.

Descrição da vaga:

Estamos buscando Sales Assistant part-time, cheio/a de energia e vontade, para fornecer uma excelente experiência de compra a nossos/as clientes!

Se queres crescer rapidamente, Sport Zone é o teu lugar. Muitas oportunidades estão te esperando.

O teu dia a dia:

• Fornecer ao cliente/a uma experiência excepcional, informada e fluida. 
• Cuidar que o produto esteja bem organizado no armazém e se mostre em loja de acordo com as indicações da equipa de visual merchandising.
• Colaborar com a equipa para alcançar os objetivos de vendas e KPIs através de teu conhecimento das tendências atuais e as promoções da loja. 

O que podemos te oferecer?

• Atrativo pacote salarial fixo.
• Bônus por objetivos grupais.
• Desconto para empregados/as em loja e ecommerce.
• Vagas internas em posições de Retail e Escritórios.

O te fará ter sucesso com nós?

• Pessoas com uma atitude positiva e que lhe apaixone o contato com o cliente em um ambiente ágil e dinâmico
• Entusiasmo por se desenvolver e crescer na sua trajetória profissional, aproveitando o produto mais exclusivo e de se relacionar com outras pessoas.
• Excelentes habilidades de comunicação e trabalho em equipa.
• Disponibilidade para se adaptar a diferentes turnos, incluindo finais de semana e feriados, de acordo com as necessidades em loja.

Te interessa?

Queremos te conhecer! Se acreditas que esta oferta é para ti, aplica hoje mesmo!