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Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Our Voice division is seeking a Senior DevOps Engineer to lead the automation of voice technology deployments across both on-premise data centers and public cloud environments. This is a high-impact role where you'll help shape the infrastructure that powers critical voice services, supporting both scalability and operational excellence.
Key Responsibilities
- Design, develop, and maintain Infrastructure as Code (IaC) frameworks to automate deployment of voice technologies.
- Own and operate automation pipelines and infrastructure in a distributed, production-grade environment.
- Lead IaC and DevOps best practices, ensuring systems are reliable, scalable, and secure.
- Drive initiatives to modernize and optimize voice platform automation.
- Analyse recurring network or platform incidents and introduce automation to reduce operational risk.
- Deliver clear documentation and handoffs to operational teams to ensure seamless support and transition.
- Provide technical guidance and support to operations and engineering teams when needed.
- Promote a collaborative, agile work culture aligned with continuous delivery and DevOps principles.
- Champion the customer experience by building reliable systems that support Five9's voice infrastructure.
Required Qualifications
- 5+ years of experience in engineering roles focused on DevOps, operations, or infrastructure preferably within telecom or service provider environments.
- Proven hands-on experience with automation frameworks such as Ansible and Terraform, including writing and maintaining reusable modules.
- Solid knowledge of AWS and GCP services with experience developing and deploying cloud-native infrastructure components.
- Proficiency in Unix/Linux systems, emphasizing CLI-based administration and shell scripting.
- Experience designing and integrating RESTful APIs and web service workflows.
- Strong background in CI/CD pipelines using GitLab, GitHub Actions, or similar platforms.
- Excellent written and verbal communication skills in English; able to work effectively in distributed, cross-functional teams.
Benefits:
- Five9 Shares
- Bonus Scheme
- 10% Flex Benefit
- Meal Allowance
- Medical Insurance
- Life Insurance
- 25 day Annual Leave + Public Holidays
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Ready to apply?
Apply to Five9
Senior Infrastructure Engineer (Platform engineering)
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About Workato
Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato’s cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale. With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business. To learn more, visit www.workato.com
Why join us?
Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.
But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.
If this sounds right up your alley, please submit an application. We look forward to getting to know you!
Also, feel free to check out why:
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Business Insider named us an “enterprise startup to bet your career on”
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Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world
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Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
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Quartz ranked us the #1 best company for remote workers
Responsibilities
We are looking for a Senior Platform Infrastructure Engineer to work as a part of the Infrastructure/CICD team. In this role, you will be responsible for some of the items below:
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Participate in building the modern cloud-native scalable, flexible and extensible Internal Platform solution based on Temporal and other tools with focus on optimized cost, availability, stability, security and compliance, DevEx, performance, minimal on-boarding time.
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Maintain and enhance current solutions for the Workato Internal Platform with focus on health, stability, performance & DevEx
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On-board Workato components & applications to Internal Platform.
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Implement pipelines to automate security, reliability, and availability best practices during all stages of software lifecycle.
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Implement complex deployment scenarios, including dynamic environments, progressive rollouts such as canary deployments, chaos engineering, etc.
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Work with engineering teams to better address needs and enable more effective and efficient developer throughput and improve services through rigorous testing and release.
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Gather and analyze metrics from CICD pipelines and infrastructure to assist in performance tuning and stability improvements.
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Participate in system design consulting, platform management, and architecture reviews.
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Document development processes and best practices.
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Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review.
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Identify and drive opportunities to improve automation for code integration, quality testing, security scanning and deployment.
If you’re looking for a real challenge in terms of mission criticality, multi-geographic region deployments, diversity of managed services then this might be the position for you!
Requirements
Qualifications / Experience / Technical Skills
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Proficiency in one or more programming languages such as Go, Python, Java, JavaScript, Python, with preference to Go
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Experience with creating internal platform tooling, e.g. CLI tools, etc
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Experience creating scalable development and integration pipelines with tools such as ArgoCD, Argo Workflows, GitHub Actions, or similar solutions.
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Experience creating application deployments of Kubernetes-based services using tools like Kustomize, Helm, ArgoCD or similar ones using release engineering practices such as GitOps.
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Experience with cloud-based architectures like Amazon Web Services and knowledge of related Infrastructure as Code & CICD practices.
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Strong understanding of networking fundamentals and web services architecture.
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Experience with managing complex infrastructure (such as Kubernetes clusters, VPC networking and security policies) using Infrastructure as Code tools (e.g. Terraform or CloudFormation).
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Hands-on experience with containers (creating and optimizing Dockerfiles, using docker-compose), deep understanding of underlying and related technologies (kernel features, container networking, image structure & registry).
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Familiarity with software packaging tools, functional testing, security validation tools and services, code coverage tools.
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BS or MS in the CS field (or equivalent experience).
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5+ years professional experience in hands-on engineering roles (Platform Engineer / Software Engineer / DevOps / SRE / CICD).
(REQ ID: 2718)
Ready to apply?
Apply to Workato
Our mission is to improve developers’ experience by giving them the tools to manage the entire software lifecycle and to be self-sufficient.
To help with this we are building our own internal PaaS using the latest technologies like Kubernetes, Prometheus, Kotlin and others. This platform is an important pillar in Talkdesk’s engineering effort and helps us deliver better, faster and more reliable solutions for our customers.
Responsibilities:
Design, build, harden, and maintain key infrastructure parts of our platform (from the lifecycle of the infrastructure to each one of our Kubernetes clusters)
Support the processes that enable the safe upgrade and update of each component of our compute infrastructure
Work with GitOps industry-leading tools such as Spacelift and/or Atlantis
Help automate safe deployment practices by using industry-leading tools such as GitHub Actions, ArgoCD, Argo Rollouts, Helm Charts, etc
Help automate infrastructure provisioning and other engineering processes by working on automations built on top of an engineering platform written in GitHub Actions
Coach and up-skill other engineering team members
Solve challenging technical problems and put your skills to the test every day; see an immediate impact of your work and the value you've created for other engineers
Automate every aspect of our infrastructure to remove as much human intervention as possible
Develop effective tooling, alerts, and responses to both identify and address reliability risks
Drive and promote protocols on production readiness and operational excellence
Partner with product engineering teams to debug production outages and carry out action items to improve the reliability of those systems
Advocate for automated testing, continuous integration and delivery, feature toggles, and progressive rollouts
Plan for the growth of Talkdesk’s infrastructure.
Skills and Qualifications:
Understand large-scale complex systems from a reliability perspective
Passion for producing clean, standards-compliant, secure code
Bringing a developer mindset and applying it to infrastructure
Know your way around Linux/Unix systems
Experience with Kubernetes
Experience with Infrastructure as code tools like Terraform and Ansible
Experience building software with a programming language such as Java, Kotlin, Scala, or any other JVM-based languages
Experience writing scripts for automating the execution of certain tasks with a programming language like Ruby, Python, Bash, or any other scripting language
Experience with at least one relational and non-relational databases (ex.: PostgreSQL, MySQL, MongoDB, Redis, ElasticSearch)
Ability to identify time-consuming and error-prone manual tasks and then build/leverage tooling to automate them
Ability to identify root causes of instability in a large-scale distributed system across stacks
Nice to haves / Pluses:
Experience with cloud-based solutions such as Amazon AWS, Google Cloud, or Microsoft Azure
Experience with Go programming language
Additional Notes:
This position will follow a hybrid work model.
Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.
Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!
Work Environment and Physical Requirements:
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.
Ready to apply?
Apply to Talkdesk