About the Opportunity

We are hiring a Senior Personalization Solution Architect with deep domain expertise in personalization and experimentation to join Contentful’s Professional Services team. This role is designed for a practitioner who has built, operated, and scaled personalization programs in production, and who also brings the hands-on technical skills required to implement those programs in modern, composable architectures.

This is not a generalist Solution Architect role with light exposure to personalization. Success in this role requires strong opinions and real-world experience across audience strategy, decisioning, experimentation, and measurement—paired with the ability to design and deliver high-quality technical implementations using Contentful Personalization.

You will work directly with customer engineering, product, and marketing teams to design and implement advanced personalization and experimentation solutions, while also serving as a customer-facing extension of Contentful’s Product and Engineering teams. Your work will help reduce implementation risk, accelerate time to value, and create tighter feedback loops into product development—specifically for complex personalization use cases.

What to expect? 

Personalization & Experimentation Domain Leadership 

• Own the end-to-end design of personalization and experimentation programs, including:
• audience and segmentation strategies grounded in behavioral, contextual, and first-party data
• experience decisioning models that balance relevance, performance, and governance
• experimentation frameworks (A/B, multivariate, holdouts) with clear hypotheses and success criteria
  
  
• Design personalization strategies that scale responsibly, including:
• guardrails to prevent over-personalization, bias, and degraded user experience
• approaches for global, multi-brand, or multi-region deployments
• tradeoffs between targeting precision, latency, and operational complexity
  
  
• Define measurement approaches that connect:
• user behavior → decisioning logic → exposure → business outcomes
  
  
• Act as a domain authority for personalization and experimentation in customer engagements, confidently guiding technical and non-technical stakeholders through best practices, limitations, and tradeoffs.

Technical Solution Architecture & Hands-On Delivery

• Architect and implement end-to-end personalization solutions using Contentful Personalization, including:
• user identification and profile stitching
• audience evaluation and decisioning
• personalized content and experience delivery
  experimentation and uplift measurement
  
  
• Lead hands-on implementation activities such as:
• building proof-of-concepts and reference implementations
• configuring personalization models and decision logic
• developing integration services and APIs
• supporting production deployments and performance optimization
  
  
• Integrate personalization solutions with enterprise platforms including:
• CDPs (Segment, Tealium, mParticle, etc.)
• CRMs (Salesforce, Dynamics)
• analytics platforms (GA4, Adobe Analytics, Snowplow)
• identity, consent, and privacy tooling
  
  
• Design personalization delivery patterns across modern rendering strategies:
• SSR, CSR, SSG, ISR
• edge and CDN-based personalization
• hybrid static + runtime personalization approaches
  
  
• Ensure solutions meet enterprise requirements for:
• performance and scalability
• reliability and fallback behavior
• security and privacy compliance

Technical Discovery & Customer Enablement

• Lead technical discovery sessions to assess customer readiness across:
• data quality, identity maturity, and event instrumentation
• architectural constraints (latency, caching, edge delivery)
• content model alignment and operational workflows
  
  
• Translate personalization requirements into detailed technical designs, including:
• integration patterns and API contracts
• data and event schemas
• deployment and observability considerations
  
  
• Enable customer teams through:
• implementation workshops and pair-programming
• architecture and code reviews
• developer documentation and operational runbooks

Cross-Functional Collaboration & Feedback Loops

• Partner closely with Contentful Product and Engineering teams to:
• surface implementation challenges and recurring customer pain points
• provide feedback that influences roadmap, developer experience, and documentation
• validate new personalization capabilities against real customer use cases
  
  
• Contribute to internal enablement by:
• mentoring Solution Architects and delivery team members
• developing reusable accelerators, patterns, and reference architectures
• supporting Sales and Solution Engineering with technical expertise in complex personalization opportunities

What you need to be successful?

Required: Personalization & Experimentation Domain Expertise

• Demonstrated, hands-on experience designing and operating personalization and experimentation programs in production, including:
• ownership of audience strategy and decisioning logic
• designing and running A/B or multivariate experiments beyond basic UI testing
• interpreting experiment results and translating them into iterative improvements
  
  
• Strong understanding of personalization challenges such as:
• identity resolution and anonymous vs known users
• data sparsity and cold-start scenarios
• experimentation validity, bias, and statistical tradeoffs
• privacy, consent, and regulatory constraints

Required: Technical & Architectural Skills

• Advanced proficiency with modern web technologies:
  • JavaScript / TypeScript
  • React with Next.js (preferred), or Vue/Nuxt, Angular
  • REST and GraphQL APIs
    
    
• Deep understanding of web rendering and delivery patterns:
  • SSR, CSR, SSG, ISR
  • caching strategies and personalization at scale
• Strong experience integrating SaaS platforms and enterprise systems via APIs
• Experience designing or implementing cloud-native architectures (AWS, Azure, or GCP), including:
  • serverless or microservices-based systems
  • event-driven or streaming architectures

Professional Services & Collaboration Skills

• Experience delivering customer-facing technical engagements in a consulting or professional services context
• Comfortable leading technical deep dives with engineering teams and explaining experimentation concepts to non-technical stakeholders
• Strong written communication skills, especially technical documentation

Nice to Have

• Experience with CDPs, tag management systems, and event pipelines
• Familiarity with ML-driven personalization approaches (e.g., propensity models, recommenders), even if models are externally managed
• Experience working in composable DXP ecosystems (CMS, personalization, experimentation, commerce)

What Success Looks Like

• Customers successfully deploy production-grade personalization and experimentation programs using Contentful Personalization.
• Personalization solutions you design are:
• measurable and outcome-driven
• performant at enterprise scale
• governed and extensible over time
• Customer engineering teams trust your guidance because you bring deep personalization domain expertise backed by hands-on implementation experience.
• Product and Engineering teams benefit from clear, actionable feedback rooted in real customer implementations.
• Contentful is consistently seen as a credible personalization partner, not just a technology vendor.

What's in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Comprehensive healthcare package covering 100% of monthly health premiums for employees  and 85% of costs for your dependents. 
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
• We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, compassion days for loss,  education days, and volunteer days
• Company paid parental leave to care for and focus on your growing family 
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

This role will need to be conducted in a state in which we are currently registered to do business. In addition, this position is not eligible for visa sponsorship. Applicants must be authorized to work without the need for visa sponsorship by the start date of employment.

This position is eligible for equity awards in accordance with the terms of Contentful’s equity plans.

About the Company

Panthalassa is a renewable energy and ocean technology company committed to rapidly developing and deploying technologies that will ensure a sustainable future for Earth by unlocking the vast energy potential of its oceans. Our focus is on capturing civilizational levels of ultra-low-cost renewable energy for applications including computing and affordable renewable fuels delivered to shore.

We are headquartered in Portland, Oregon, and operate as a public benefit corporation backed by leading venture capitalists, philanthropic investors, and university endowments. Our team includes individuals with experience at SpaceX, Tesla, Apple, Blue Origin, the U.S. military, research universities, and mission-driven startups. We operate as an idea meritocracy—where the best ideas win, and we’re building the most capable engineering and operations team on the planet.

About the Role

As Configuration Architect, you will be responsible for designing and implementing the infrastructure, processes, and tools that support Panthalassa’s engineering release systems and broader digital thread. This includes building the foundation for a world-class, model-based engineering environment and accelerating our ability to release, manufacture, and scale products efficiently and accurately.

We’re looking for someone ready to roll up their sleeves and take us from where we are today to an implementation that is outstanding in the field. You are hands-on, pragmatic, and deeply motivated by building systems that scale. You understand the foundational importance of getting engineering release right—and you see the impact of doing so across the full product lifecycle.

You’ll work closely with Engineering, Manufacturing, and Business Operations to improve the performance of current systems while designing and executing a long-term roadmap that supports production rates as we scale. This is a builder role with high impact and high visibility. You’ll help define how we build the systems to support mass production and the delivery of ocean-based renewable energy at global scale.

Responsibilities

• Own the efficiency and accuracy of the engineering release process and associated infrastructure
• Design and lead the implementation of Model-Based Definition (Digital Product Definition) practice
• Address immediate process and tool gaps to support engineering release velocity
• Ensure PLM data and infrastructure are tightly integrated with the broader digital thread and scale initiatives
• Partner across teams to align configuration management practices with design, manufacturing, and business needs
• Build documentation, training, and governance practices to support adoption and compliance
• Proactively identify opportunities to streamline and modernize tools, workflows, and system integrations
• Work hand-in-hand with the CAD (NX) process specialist and administrator to ensure seamless CAD–PLM workflows.
• Manage relationships with vendors and external consultants, driving successful implementations and customizations.
• Provide technical leadership while remaining hands-on with PLM system administration, customization, and API-level development.
• Own the long-term PLM roadmap as part of the broader digital thread and enterprise architecture, ensuring alignment with business needs, scaling requirements, and the company’s digital transformation strategy.

Required Qualifications

• 10+ years of experience administering and supporting PLM systems in high-consequence industries (e.g., aerospace, defense, energy, automotive)
• Experience architecting and maintaining configuration management systems for production environments handling many thousands of configuration items
• Deep knowledge of configuration management standards and frameworks (e.g., CMII certification or equivalent experience)
• Strong technical foundation in engineering, computer science, or information systems
• Bachelor’s degree in Engineering, Computer Science, Information Technology, or equivalent demonstrated experience
• Track record of hands-on implementation and improvement of release processes and PLM integrations

Preferred Qualifications

• 10+ years of experience with Siemens Teamcenter PLM system
• Experience deploying model-based definition in a production environment
• Familiarity with digital thread strategy, including ERP, MES, and CAD system integrations
• Experience working at early-stage or rapidly scaling hardware companies
• Teamcenter administration, customization, and integration experience.
• Familiarity with NetSuite ERP (or similar ERP platforms) and ERP–PLM integrations.
• Proficiency with scripting languages such as Python, JavaScript, or shell scripting.
• Experience working with REST APIs and GraphQL for system-to-system integrations.
• Experience with enterprise integration platforms (e.g., Boomi, MuleSoft, T4EA, etc.).
• Knowledge of cloud deployment models and DevOps principles (CI/CD, containerization, infrastructure as code).

The above qualifications are desired, not required. We encourage you to apply if you are a strong candidate with only some of the desired skills and experience listed.

Additional Requirements

• Travel to vendors and test sites as needed
• Intermittently able to work longer hours and weekends to support critical needs. While we expect a lot of each other, we also offer a high degree of autonomy and work-life balance, including unlimited PTO and flexible working hours.

Compensation and Benefits

If hired for this full-time role, you will receive:

• Cash compensation of $175,000 - $245,000
• Equity in the company. We’re all owners and if we’re successful, this equity should be far and away the most valuable component of your compensation.
• A benefits package that helps you take care of yourself and your family, including:
  • Flexible paid time off
  • Health insurance (the company pays 100% of gold level PPO plan for full time employees, their partners, and dependents)
  • Dental insurance (the company pays 100% for full time employees and 100% for their partners and dependents)
  • Vision insurance (the company pays 100% for full time employees, their partners, and dependents)
  • Disability insurance (the company pays 100% for a policy to provide long term financial support if you become disabled)
  • Ability to contribute to tax-advantaged accounts, including 401(k), health FSA, and dependent care FSA
• Relocation assistance to facilitate your move to Portland (if needed).

Location

On-site, our offices, lab, shop, and manufacturing facilities are located in and near Portland, Oregon.