About the Company

We are a renewable energy and ocean technology company committed to rapidly developing and deploying technologies that will ensure a sustainable future for Earth by unlocking the vast energy potential of its oceans. Our focus is on capturing civilizational levels of ultra-low-cost renewable energy for applications including computing and affordable renewable fuels delivered to shore.

The company is a public benefit corporation headquartered in Portland, Oregon, and backed by leading venture capitalists, philanthropic investors, university endowments, and private investment offices. We operate as an idea meritocracy in which the best ideas change the company’s direction on a regular basis.

About the Job

We’re looking for an IT Support Specialist to join our IT team to provide dedicated end-user support at Panthalassa. You’ll be responsible for supporting laptops (Windows, macOS, Linux), mobile devices (Android, iOS), and other workplace technologies (A/V systems, printers, peripherals, and network patching). You’ll play a critical role in keeping our team productive day-to-day, while also helping us shape the long-term vision for corporate technology.

This is a people-first technical role. You’ll be the go-to resource for troubleshooting and support, but you’ll also document processes, create knowledge base articles, and help design the support systems that future IT hires will rely on. You’ll bring flexibility and nuance to problem-solving in a startup environment, balancing immediate needs with a systems-first mindset.

This is an on-site role in our Portland office. You’ll need to be comfortable doing hands-on work, whether that’s resolving a support ticket, setting up a new workstation, or supporting office space needs. You are a team player with a "no task is too small" attitude.

Candidates should have strong interpersonal skills and be able to thrive in a creative, scrappy, and collaborative environment in which the best ideas change the company’s direction on a regular basis. Our team members have worked at organizations such as SpaceX, Blue Origin, Boeing, Virgin Orbit, Virgin Galactic, Google, Amazon, Microsoft, New Relic, Bridgewater, Raytheon, Disney Imagineering, and the naval architecture faculty of the University of Michigan. The company is structured as a public benefit corporation and backed by leading venture capital firms.

What You'll Do

• Serve as the primary point of contact for end-user support, resolving issues with laptops, phones, A/V systems, printers, and other technology.
• Track, manage, and resolve requests in tickets (Jira Service Management), with intake via Slack, Jira, or walk-ups.
• Administer software tools and SaaS access such as Slack, Google Workspace, Atlassian, Microsoft Office.
• Support employee onboarding and offboarding by provisioning/deprovisioning accounts and devices.
• Document processes and build out our internal knowledge base in Confluence, with attention to clarity and detail.
• Manage inventory and storage of technology peripherals and equipment.
• Participate in office build-outs and capital projects, including setting up new equipment and physical technology.
• Model strong customer service principles while solving problems in a technical, detail-oriented way.
• Contribute to building scalable systems and processes to enable our help desk function.

Growth Opportunities

This role is intentionally designed with room to stretch. Depending on your interests and growth, you may also:

• Configure and manage mobile device management (MDM) tools like JumpCloud and Intune.
• Automate IT workflows through scripting or building in-house tools.
• Help architect and implement our zero trust cybersecurity framework.
• Collaborate with the IT Manager on longer-term corporate technology strategy.
• Gain exposure to modern infrastructure and DevOps practices, including Terraform, GCP, and Azure.

What We're Looking For

• 2+ years of experience in technical support, desktop support, or a related role (startup experience is a plus).
• Strong troubleshooting skills across multiple operating systems (Windows, macOS, Linux) and mobile devices.
• Comfort with administration and governance of corporate productivity tools (Google Workspace, Slack, Confluence, Jira).
• Skills in supporting A/V equipment, printers, and networking basics (e.g., patching cables).
• Excellent communication and customer service skills; you enjoy working directly with people to solve problems.
• A process-oriented mindset, with attention to detail in documentation.
• Ability to be flexible and adaptive in a fast-growing, evolving environment.
• Excitement about renewable energy and the opportunity to help shape IT at a mission-driven company.

Bonus Points

• Experience with MDM tools (Intune, JumpCloud, Jamf, Kandji, or similar).
• Familiarity with scripting languages (Python, PowerShell, Bash).
• Exposure to zero trust security models and modern identity/device management.

The above qualifications are desired, not required. We encourage you to apply if you are a strong candidate with only some of the desired skills and experience listed.

Why Join Us?

At Panthalassa, you’ll be part of a team that values curiosity, collaboration, and impact. In this role, you’ll get the chance to build systems from the ground up, learn from experienced IT and infrastructure teammates, and grow alongside a company that’s scaling rapidly in the renewable energy space.

Compensation and Benefits

If hired for this full-time role, you will receive:

• Cash compensation of $75,000 - $95,000
• Equity in the company. We’re all owners and if we’re successful, this equity should be far and away the most valuable component of your compensation.
• A benefits package that helps you take care of yourself and your family, including:
  • Flexible paid time off
  • Health insurance (the company pays 100% of gold level PPO plan for full time employees, their partners, and dependents)
  • Dental insurance (the company pays 100% for full time employees and 100% for their partners and dependents)
  • Vision insurance (the company pays 100% for full time employees, their partners, and dependents)
  • Disability insurance (the company pays 100% for a policy to provide long term financial support if you become disabled)
  • Ability to contribute to tax-advantaged accounts, including 401(k), health FSA, and dependent care FSA
• Relocation assistance to facilitate your move to Portland (if needed).

Location

This is an on-site position. Our offices, lab, and shop are located in Portland, Oregon.

Location: West Coast, US (Remote)

Big Ideas. Real People.

At Orca, in the right environment and with the right team, talent has no boundaries. This team spirit, together with our drive to always aim high, has quickly earned us unicorn status and turned us into a global cloud security innovation leader. So if you’re ready to join an amazing team of people who inspire each other every day, now is the time to find your place in our pod.

We’re looking for driven and talented people like you to join our Sales team and our mission to change the future of cloud security. Ready to dive in and swim with our pod? 

Highlights:

• High-growth: Over the past seven years, we’ve consistently achieved milestones that take other companies a decade or more. During this time, we’ve significantly grown our employee base, expanded our customer reach, and rapidly advanced our product capabilities.
• Disruptive innovation: Our founders saw that traditional security didn’t work for the cloud, so they set out to carve a new path. We’re relentless pioneers who invented agentless technology and continue to be the most comprehensive and innovative cloud security company. 
• Well-capitalized: With a valuation of $1.8 billion, Orca is a cybersecurity unicorn dominating the cloud security space. We’re backed by an impressive team of investors such as Capital G, ICONIQ, GGV, and SVCI, a syndicate of CISOs who invest their own money after conducting their due diligence. 
• Respectful and transparent culture: Our executives pride themselves on being accessible to everyone and believe in sharing knowledge with the employees. Each employee has a place in shaping the future of our industry.

About the Role: 

The mission of the Sales Engineer is to partner with sales executives; to provide in-depth technical knowledge and support during evaluation of the product, collaborate to close opportunities and onboard new clients. Orca Security is looking for a candidate who has passion for technology, especially cloud security; who has outstanding presentation skills, focusing on dialogue rather than monologue; and, one who can lead bringing transformational technology to its customers with passion, hustle, and professionalism.

As part of the job you'll:

• Provide pre-sales support for qualified opportunities and POC (proof of concept) process for the Orca Cloud Security solution
• Deliver technical presentations of the offering to new potential customers
• Collaborate with Enterprise Sales team to plan and implement sales strategies to win business
• A strong understanding of the Orca Cloud Solution –subject matter expert
• Provides support at vendor-sponsored events, trade shows, and user group meetings
• Stay on top of the administrative aspect for the role – timely updates of our CRM – and be engaged with Sales and Engineering
• Participate in and/ or conduct technical working sessions with Sales and the other Sales Engineer(s) to jointly architect solutions to business problems leveraging Orca’s Cloud solution with prospective new customers
• Acts independently to determine methods and procedures on new or special assignments
• Remain up-to-date on Orca’s solutions and product releases and maintain familiarity and adherence to all Company methods and procedures.
• Collaborate with sales to achieve revenue targets.

What You Bring:

• Bachelor’s degree, 3+ years of experience in a sales engineering role.
• 2+ years of cloud security sales engineering or related engineering experience.
• Ability to handle a fast-paced environment and continuously re-prioritize while maintaining a constant focus on the sales process.
• Passion about technology & cloud / cybersecurity.
• Outstanding presentation skills, focusing on dialogue rather than monologue; and, combining technology with real customer value.

Bonus Points if You Have:

• Hands On AWS / GCP / Azure experience.
• Experience with CSPM / Vulnerability Management solutions.

Orca Security is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

About SecurityScorecard:

SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard’s patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint. 

Headquartered in New York City, our culture has been recognized by Inc Magazine as a "Best Workplace,” by Crain’s NY as a "Best Places to Work in NYC," and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company’s annual list of the World’s Most Innovative Companies for 2023 and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing “forward-thinking employers for their unwavering commitment to employee engagement.”  SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody’s, Sequoia Capital, GV and Riverwood Capital.

About the Role

SecurityScorecard's Solutions Architects team are trusted security advisors and business partners both internally and to prospective clients, offering deep knowledge about the market and our solution. We are intellectually curious, find great reward in delivering valuable solutions to customers, and are passionate about cybersecurity.

We are looking for an experienced and dynamic Solutions Architecture to work with our Sales teams across the US. The candidate will own the pre-sales technical engagement with our customers. The ideal candidate will have a strong technical background, exceptional verbal skills and be a strong cross functional collaborator.

Success in this role requires security and technical acumen to develop a deep understanding of SecurityScorecard's architecture and services and a consultative approach to understanding customer business needs. You'll leverage your strategic communication skills to engage in technical and business discussions with engineers and senior decision makers alike, translating customer needs into technical requirements and conveying the merit of SecurityScorecard's solutions throughout.  

NOTE:  It is a requirement that this role is in the Pacific or Mountain time zones.

Key Responsibilities

• Collaborate with the Sales team to identify technical requirements and develop customized solutions that address complex client needs, while driving revenue growth and customer satisfaction
• Delivery of compelling technical presentations, product demonstrations and Proof of Value projects for prospective clients
• Support SecurityScorecard at Industry events and C level round table events
• Work closely with Product Management and Engineering to provide market feedback and influence product roadmap based on customer needs and competitive landscape
• Proven track record of gathering detailed success metrics for customer PoV’s, including tracking and reporting
• Awareness and enforcement of MEDDPICC best practices in sales cycles
• Become a subject matter expert on cyber first Supply Chain services.
• Ability to engage with all different types of personalities and working styles across the team
• Build and foster strong relationships with other business teams, such as Marketing, Support and Customer Success
• Not afraid to be a champion for your prospects, advocating for their needs.

Skills and Experience

• 5+ years of relevant work experience (cybersecurity, TPRM, GRC, and/or similar)
• Demonstrated presentation and interpersonal skills; communicate in front of large groups with a mixed audience of technical and non-technical 
• Experience working with enterprise level clients and managing complex sales cycles
• Demonstrated ability to manage complex technical projects, demonstrate clear business value and lead technical strategy in sales engagements
• Bachelor Degree in Computer Science or equivalent work experience
• Sales experience NOT REQUIRED, but experience of selling technical SaaS and/or managed service solutions a plus
• Industry Certifications such as CEH, CISSP, CompTIA Security+ CISA  GCIH etc a plus

Traits

• Highly motivated self starter who works well cross functionally
• Intellectually curious; seeks to continually self-educate and evolve domain specific knowledge 
• Willing to travel on day and overnight trips throughout the US

Benefits:

Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more!

The estimated total compensation range for this position is $100,000 - $195,000 (base plus bonus). Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits. 

SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law. 

We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact talentacquisitionoperations@securityscorecard.io.

Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company’s privacy policy and applicable law. 

SecurityScorecard does not accept unsolicited resumes from employment agencies.  Please note that we do not provide immigration sponsorship for this position.   #LI-DNI

Who we seek:

We are expanding our Solutions Engineering team. We're always looking for top Engineers to join our winning team. This team works closely with innovative companies interested in leveraging BigID’s platform. You will use your knowledge to influence customer decisions, provide insightful solutions, and drive successful proof-of-value implementations. With your potent technical capabilities, critical and creative thinking, and passion for fast-paced problem-solving, be ready to hit the ground running.

We're seeking someone based in PST.

What you’ll do:

• Work with the Sales team as the technical subject matter expert for BigID’s platform during customer calls and presentations
• Use market and technical knowledge to consult on best practices and offer constructive direction for solution architecture and design
• Stay up-to-date on relevant competitive solutions, products, and services/offerings
• Drive customer success with real-world knowledge and recommendations
• Develop a trusted advisory role with customers, communicating upcoming product changes, enhancements, and serving as an internal voice of the customer
• Work with the post-sales teams to ensure every customer realizes the value of the BigID Platform and continues to contribute to the success of BigID customers

What you’ll bring:

• Interpersonal communication, customer relationship, executive presentation skills
• Excellent organization skills and ability to multitask in a fast-paced startup environment
• Demonstrated ability to address customer needs and provide best practices
• Strong background in Big Data, AI, privacy, data governance, or information security
• Good troubleshooting abilities and a methodical approach
• Ability to describe complex technical concepts to diverse audiences: executives, business stakeholders, and technology practitioners
• Passion for demonstrating solutions and ability to provide technical input during the sales process
• Broad understanding of enterprise data architecture, privacy, and security technologies
• Ability to plan, execute and close out a Proof of Concept with minimal assistance and oversight
• Desire to share knowledge through excellent documentation creation and RFI/RFP responses
• Some prior experience with one or more of the following: RDBMS systems, no-SQL data stores (MongoDB, Cassandra, DynamoDB), Hadoop technologies (such HDFS, Hive, HBase), cloud technologies (AWS EMR, S3, DynamoDB, Redshift, Azure file and blob storage, etc.)
• Prior experience with Identity and Access Management or Data Loss Prevention tools is a plus
• Proficient in Linux and container framework (Docker and Kubernetes)
• Minimum of 3 years in a pre-sales or consulting role within a multinational environment
• Bachelor’s degree in computer science or related discipline (master’s degree a plus)

Our Values:

We look for people who embody our values - Care, Do,Try & Shine.

• Care - We care about our customers and each other
• Do - We do what it takes to make a positive impact
• Try - We try our best and we don’t give up
• Shine - We shine and make it our mission to always stand out

BigBenefits: 

💻 Work from home with a global remote-first community

 Global Culture Corner

 Flexible PTO and Quarterly Volunteer Days

💸 Equity Participation

 100% employer-covered medical, dental, and vision options available to you

🐶 Additional insurance benefits like pet insurance and legal assistance 

📚 Learning & Development Opportunities 

Fidelity Employer Sponsored 401K 

 Paid Parental Leave

The annual base salary range is $135,000 - $150,000. Actual salaries will vary and are based on a candidate’s qualifications, skills, and competencies. Salary is just one component of our Compensation Philosophy. Variable/Bonus Compensation & Equity Incentives align with individual and company performance.

#LI-YD1

#LI-Hybird