Latitude AI (lat.ai) develops automated driving technologies, including L3, for Ford vehicles at scale. We’re driven by the opportunity to reimagine what it’s like to drive and make travel safer, less stressful, and more enjoyable for everyone.

When you join the Latitude team, you’ll work alongside leading experts across machine learning and robotics, cloud platforms, mapping, sensors and compute systems, test operations, systems and safety engineering – all dedicated to making a real, positive impact on the driving experience for millions of people. 

As a Ford Motor Company subsidiary, we operate independently to develop automated driving technology at the speed of a technology startup. Latitude is headquartered in Pittsburgh with engineering centers in Dearborn, Mich., and Palo Alto, Calif.

Meet the team:

The Data Services Operations team plays a crucial role in delivering data and analysis that supports development of autonomous systems and features essential for a great ADAS driving experience. Within Data Services Operations, the GIS Services organization at Latitude is the operational backbone and spatial intelligence engine driving our system and its complex relationship with the world and our customers. We go beyond traditional High Definition (HD) map production to build, scale, and operationalize a GIS ecosystem capable of supporting a highly accurate and up-to-date ADAS driving network.

Within this organization, the GIS Platform Team is tasked with building, scaling, and maintaining the robust technological infrastructure that empowers all Latitude stakeholders to easily access, visualize, and exploit spatial data. We are looking for a highly skilled GIS Solutions Analyst (Front-End Support) to lead web application development, design intuitive cartographic templates, and build a seamless "one-stop shop" portal critical to reliable spatial data integration, analysis, and self-service capabilities across the Latitude AI enterprise.

What you’ll do: 

• Infrastructure & Database Management: Develop, optimize, and maintain enterprise spatial databases (specifically Postgres/PostGIS), including schema design, indexing strategies, and performance tuning for high-volume mapping data.
• Performant Geoprocessing: Design, build, and deploy custom Python geoprocessing tools and services that support high delivery velocity, complex vehicle mission routing, and self-service web applications across Latitude.
• Esri Enterprise Administration: Extend the functionality of Esri Enterprise GIS systems by implementing custom data feeds, managing server environments, and ensuring high availability.
• System Optimization: Monitor system performance, troubleshoot storage or network bottlenecks, and proactively implement infrastructure optimizations to support the at-scale global operations.
• Integration & Automation: Implement and maintain CI/CD pipelines and source control practices for geospatial tools, services, and infrastructure deployments.
• Cross-Functional Collaboration: Work closely with the Front-End Solutions Analyst, Operations stakeholders, Spatial Data & Analytics Teams, and Map Engineering to align backend geospatial architecture with business, operational, and delivery needs.
• Best Practices: Establish, document, and promote industry best practices for geospatial data engineering, system design, and backend deployment.

What you'll need to succeed:

• Associate or Bachelor’s Degree preferred.
• Proven experience building, deploying, and tuning relational and spatial databases, with deep proficiency in PostgreSQL and PostGIS.
• Exceptional skills in Python and SQL, specifically for backend geospatial data manipulation, automation, and API development (e.g., ArcPy, GeoPandas, SQLAlchemy).
• Hands-on experience deploying, maintaining, and scaling Esri Enterprise Architecture (Portal, Server, Data Store, Image Server).
• Proficiency in GIS software such as ArcGIS, QGIS, or similar.
• Familiarity with CI/CD workflows, version control (Git), and modern software development lifecycle practices.
• Strong analytical and problem-solving skills with a laser focus on system performance, backend reliability, and infrastructure optimization.
• Excellent communication and teamwork abilities

Nice to have:

• Experience with cloud infrastructure platforms (AWS, GCP, or Azure) and containerization (Docker, Kubernetes) for GIS deployments
• Experience designing and scaling raster services, including modern formats (e.g., Cloud Optimized GeoTIFFs [COG], SpatioTemporal Asset Catalogs [STAC]), and enterprise image service delivery (e.g., Esri Image Server) to support high-volume Imagery Based Production (IBP).
• Experience taking nascent, ground-up GIS backend systems and evolving them into mature, highly performant enterprise architectures.
• Experience with Cloud Data Warehouse platforms such as Big Query or Snowflake.
• Familiarity with high-frequency spatial event data management and streaming architectures. Experience utilizing Elastic-stack technologies (Elasticsearch, OpenSearch) or message brokers (e.g., Apache Kafka) to synchronize real-time vehicle fleet telemetry and rapid map updates at scale.
• Familiarity with open-source GIS server technologies (e.g., GeoServer).
• Previous experience working in an autonomous vehicle (AV), ADAS, or high-definition (HD) mapping environment.

What we offer you:

• Competitive compensation packages
• High-quality individual and family medical, dental, and vision insurance
• Health savings account with available employer match
• Employer-matched 401(k) retirement plan with immediate vesting
• Employer-paid group term life insurance and the option to elect voluntary life insurance
• Paid parental leave
• Paid medical leave
• Unlimited vacation
• 15 paid holidays
• Daily lunches, snacks, and beverages available in all office locations
• Pre-tax spending accounts for healthcare and dependent care expenses
• Pre-tax commuter benefits
• Monthly wellness stipend
• Adoption/Surrogacy support program
• Backup child and elder care program
• Professional development reimbursement
• Employee assistance program
• Discounted programs that include legal services, identity theft protection, pet insurance, and more
• Company and team bonding outlets: employee resource groups, quarterly team activity stipend, and wellness initiatives

Learn more about Latitude’s team, mission and career opportunities at lat.ai!

Candidates for positions with Latitude AI must be legally authorized to work in the United States on a permanent basis. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.

DIRECTOR, CUSTOMER MARKETING  

This candidate can reside in the following office locations to fill this position: 

New York, NY - US
Pittsburgh, PA - US
Montreal - Canada
Massy - France

Founded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.

COMPANY OVERVIEW

At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration. 

We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities. 

Learn more at www.ivalua.com. Follow us on LinkedIn 

THE OPPORTUNITY

CONTEXT: 

Ivalua is seeking a strategic and visionary Director, Customer Marketing responsible for shaping how we engage, enable, and expand relationships with our global enterprise customers. In this role, you will drive the overall customer marketing strategy—from onboarding and retention to advocacy and expansion.

ROLE: 

You will architect the content and engagement strategy that connects customers across every stage of the journey: evaluation, onboarding, education, advocacy, and long-term partnership. Working closely with Product Marketing, R&D, Sales, and Customer Success organizations, you will drive platform adoption and satisfaction across a thriving community of users around the world.

WHAT YOU WILL DO WITH US 

Enterprise Lifecycle Marketing & Expansion

• Drive Growth & Retention: Build and lead enterprise-focused lifecycle marketing programs that deepen engagement, drive advanced platform adoption, and accelerate expansion within top global accounts.
• Cross-Functional Collaboration: Partner with Customer Success, Sales, and Product Marketing, R&D teams to identify customer growth opportunities and deliver coordinated go-to-market motions across renewal, upsell, and cross-sell stages.
• Segmentation Strategy: Develop segmentation and journey frameworks for executive, business, and practitioner personas, ensuring tailored messaging and experiences throughout the customer lifecycle.
• Data-Driven Insights: Leverage data and insights to measure health, engagement, and expansion readiness across accounts. Mine market insights to inform strategic marketing decisions and stay ahead of industry trends.

Customer Advocacy & Content Strategy

• Build Champions: Spearhead customer advocacy initiatives aligned to product and solution narratives that amplify our customers' success and foster brand loyalty. You will deliver the requisite case studies, video stories, analyst references, and speaking opportunities needed to drive our next wave of growth.
• Strategic Content: Define and execute a customer content strategy that aligns with enterprise adoption journeys—including success stories, executive narratives, and best-practice thought leadership.
• Global Storytelling: Partner with Corporate Communications and Brand to elevate customer storytelling that showcases innovation and measurable outcomes achieved with Ivalua.
• Executive Programs: Build ongoing executive engagement programs, including roundtables, innovation councils, and strategic listening forums, to inform product direction and strengthen executive alignment.

Events & Community

• Event Strategy: Own the customer event strategy for enterprise audiences—driving participation in flagship experiences (such as Ivalua NOW), regional executive summits, and customer innovation sessions.
• Community Building: Influence and help to shape our customer community events as well as our online community, ensuring a consistent voice of the customer is woven through marketing, sales, and product storytelling.

YOUR PROFILE

If you have the below experience and strengths this role could be for you:

Skills and Experience:

• Experience: 10+ years of B2B marketing experience, including 5+ years in customer, enterprise, or lifecycle marketing leadership.
• Advocacy Expert: Proven track record of building world-class customer advocacy programs and executive-level engagement programs that drive measurable business impact.
• SaaS Knowledge: Deep understanding of enterprise customer journeys, particularly in SaaS, Procurement, or Supply Chain technology environments.
• Content & Storytelling: Strong background in content strategy, storytelling, and event design for senior audiences.
• Collaboration: Excellent cross-functional leadership skills, with experience collaborating closely with Sales, Customer Success, Product, and Communications teams.
• Global Mindset: Ability to work effectively across different time zones and cultures (US and EMEA).
• Language Skills: English is required as we serve customers throughout Canada from our Montreal location, and a significant majority of business is conducted in English; however, wherever possible, we will support the employee's right to work in French. French proficiency is a strong plus. 

Soft Skills:

• Passion: A passion for elevating the customer experience at every touchpoint.
• Strategic Translation: The ability to engage with executives and translate strategic customer insights into business action.
• Technical Sensibility: You don’t necessarily have a deep technical background, but you love experimenting with new tools and have a personal interest in how AI and innovation drive business value.
• Balance: A balance of creative vision and operational discipline—with a focus on measurable impact, relationship depth, and customer lifetime value.
• Ambiguity: Comfort with breaking new ground on processes and principles in a fast-growing environment.

WHAT HAPPENS NEXT

If your application fits this specific position’s needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals – apply today! 

Our Talent team will guide you through every step of the interview process - from preparation to completion. They're here to support you! 

Our recruitment process is designed to assess your competencies through a series of personalized interviews with internal stakeholders relevant to the role. 

Interviews will be conducted virtually via video or on-site with face-to-face meetings.

LIFE AT IVALUA

• Hybrid working model (3 days in the office per week)
• We're a team dedicated to pushing the boundaries of product innovation and technology
• Sustainable Growth, Privately Held
• A stable and cash-flow positive Company since 10 years
• Snacks and weekly lunches in the office
• Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity
• Unlock and unleash your full professional potential with our exceptional training and career development program
• Join a dynamic and international team of top-notch professionals who are experts in their respective fields. Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work. Experience a truly diverse and inclusive work environment where your unique contributions are highly valued
• Regular social events, competitive outings, team running events, and musical activities,
• Comparably recognized Ivalua for the following (https://www.comparably.com/companies/ivalua):

Powered by People - Powered by You!

United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans. https://www.linkedin.com/company/ivalua/about/

Experience life at Ivalua - check out our captivating video! Gain insight into our unique company culture and get a glimpse of what it's like to work with us.

#LI-HYBRID #LI-AP1 

DIRECTOR, CUSTOMER MARKETING  

This candidate can reside in the following office locations to fill this position: 

New York, NY - US
Pittsburgh, PA - US
Montreal - Canada
Massy - France

Founded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.

COMPANY OVERVIEW

At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration. 

We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities. 

Learn more at www.ivalua.com. Follow us on LinkedIn 

THE OPPORTUNITY

CONTEXT: 

Ivalua is seeking a strategic and visionary Director, Customer Marketing responsible for shaping how we engage, enable, and expand relationships with our global enterprise customers. In this role, you will drive the overall customer marketing strategy—from onboarding and retention to advocacy and expansion.

ROLE: 

You will architect the content and engagement strategy that connects customers across every stage of the journey: evaluation, onboarding, education, advocacy, and long-term partnership. Working closely with Product Marketing, R&D, Sales, and Customer Success organizations, you will drive platform adoption and satisfaction across a thriving community of users around the world.

WHAT YOU WILL DO WITH US 

Enterprise Lifecycle Marketing & Expansion

• Drive Growth & Retention: Build and lead enterprise-focused lifecycle marketing programs that deepen engagement, drive advanced platform adoption, and accelerate expansion within top global accounts.
• Cross-Functional Collaboration: Partner with Customer Success, Sales, and Product Marketing, R&D teams to identify customer growth opportunities and deliver coordinated go-to-market motions across renewal, upsell, and cross-sell stages.
• Segmentation Strategy: Develop segmentation and journey frameworks for executive, business, and practitioner personas, ensuring tailored messaging and experiences throughout the customer lifecycle.
• Data-Driven Insights: Leverage data and insights to measure health, engagement, and expansion readiness across accounts. Mine market insights to inform strategic marketing decisions and stay ahead of industry trends.

Customer Advocacy & Content Strategy

• Build Champions: Spearhead customer advocacy initiatives aligned to product and solution narratives that amplify our customers' success and foster brand loyalty. You will deliver the requisite case studies, video stories, analyst references, and speaking opportunities needed to drive our next wave of growth.
• Strategic Content: Define and execute a customer content strategy that aligns with enterprise adoption journeys—including success stories, executive narratives, and best-practice thought leadership.
• Global Storytelling: Partner with Corporate Communications and Brand to elevate customer storytelling that showcases innovation and measurable outcomes achieved with Ivalua.
• Executive Programs: Build ongoing executive engagement programs, including roundtables, innovation councils, and strategic listening forums, to inform product direction and strengthen executive alignment.

Events & Community

• Event Strategy: Own the customer event strategy for enterprise audiences—driving participation in flagship experiences (such as Ivalua NOW), regional executive summits, and customer innovation sessions.
• Community Building: Influence and help to shape our customer community events as well as our online community, ensuring a consistent voice of the customer is woven through marketing, sales, and product storytelling.

YOUR PROFILE

If you have the below experience and strengths this role could be for you:

Skills and Experience:

• Experience: 10+ years of B2B marketing experience, including 5+ years in customer, enterprise, or lifecycle marketing leadership.
• Advocacy Expert: Proven track record of building world-class customer advocacy programs and executive-level engagement programs that drive measurable business impact.
• SaaS Knowledge: Deep understanding of enterprise customer journeys, particularly in SaaS, Procurement, or Supply Chain technology environments.
• Content & Storytelling: Strong background in content strategy, storytelling, and event design for senior audiences.
• Collaboration: Excellent cross-functional leadership skills, with experience collaborating closely with Sales, Customer Success, Product, and Communications teams.
• Global Mindset: Ability to work effectively across different time zones and cultures (US and EMEA).
• Language Skills: Fluency in English is required; French proficiency is a strong plus.

Soft Skills:

• Passion: A passion for elevating the customer experience at every touchpoint.
• Strategic Translation: The ability to engage with executives and translate strategic customer insights into business action.
• Technical Sensibility: You don’t necessarily have a deep technical background, but you love experimenting with new tools and have a personal interest in how AI and innovation drive business value.
• Balance: A balance of creative vision and operational discipline—with a focus on measurable impact, relationship depth, and customer lifetime value.
• Ambiguity: Comfort with breaking new ground on processes and principles in a fast-growing environment.

WHAT HAPPENS NEXT

If your application fits this specific position’s needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals – apply today! 

Our Talent team will guide you through every step of the interview process - from preparation to completion. They're here to support you! 

Our recruitment process is designed to assess your competencies through a series of personalized interviews with internal stakeholders relevant to the role. 

Interviews will be conducted virtually via video or on-site with face-to-face meetings.

LIFE AT IVALUA

• Hybrid working model (3 days in the office per week)
• We're a team dedicated to pushing the boundaries of product innovation and technology
• Sustainable Growth, Privately Held
• A stable and cash-flow positive Company since 10 years
• Snacks and weekly lunches in the office
• Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity
• Unlock and unleash your full professional potential with our exceptional training and career development program
• Join a dynamic and international team of top-notch professionals who are experts in their respective fields. Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work. Experience a truly diverse and inclusive work environment where your unique contributions are highly valued
• Regular social events, competitive outings, team running events, and musical activities,
• Comparably recognized Ivalua for the following (https://www.comparably.com/companies/ivalua):

Powered by People - Powered by You!

United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans. https://www.linkedin.com/company/ivalua/about/

Experience life at Ivalua - check out our captivating video! Gain insight into our unique company culture and get a glimpse of what it's like to work with us.

Ivalua’s core values include a priority on Care & Grow People. We take matters like pay equity very seriously and strive to reward our employees appropriately and fairly for their talents. The compensation range for this position is based upon careful and continual market compensation research. In addition to location, compensation may also vary based upon job-related knowledge, skills, and experience.

Title: Director, Customer Marketing
Base range minimum: $112,000
Base range maximum: $168,000

Additional compensation/rewards: Ivalua offers an annual target bonus for this position conditional on individual and company performance. Other compensation factors may also be considered. Ivalua also offers exceptional benefits including medical, dental, vision, retirement (with company match), and much more.

#LI-HYBRID #LI-AP1 

DIRECTOR, CUSTOMER MARKETING  

This candidate can reside in the following office locations to fill this position: 

New York, NY - US
Pittsburgh, PA - US
Montreal - Canada
Massy - France

Founded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.

COMPANY OVERVIEW

At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration. 

We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities. 

Learn more at www.ivalua.com. Follow us on LinkedIn 

THE OPPORTUNITY

CONTEXT: 

Ivalua is seeking a strategic and visionary Director, Customer Marketing responsible for shaping how we engage, enable, and expand relationships with our global enterprise customers. In this role, you will drive the overall customer marketing strategy—from onboarding and retention to advocacy and expansion.

ROLE: 

You will architect the content and engagement strategy that connects customers across every stage of the journey: evaluation, onboarding, education, advocacy, and long-term partnership. Working closely with Product Marketing, R&D, Sales, and Customer Success organizations, you will drive platform adoption and satisfaction across a thriving community of users around the world.

WHAT YOU WILL DO WITH US 

Enterprise Lifecycle Marketing & Expansion

• Drive Growth & Retention: Build and lead enterprise-focused lifecycle marketing programs that deepen engagement, drive advanced platform adoption, and accelerate expansion within top global accounts.
• Cross-Functional Collaboration: Partner with Customer Success, Sales, and Product Marketing, R&D teams to identify customer growth opportunities and deliver coordinated go-to-market motions across renewal, upsell, and cross-sell stages.
• Segmentation Strategy: Develop segmentation and journey frameworks for executive, business, and practitioner personas, ensuring tailored messaging and experiences throughout the customer lifecycle.
• Data-Driven Insights: Leverage data and insights to measure health, engagement, and expansion readiness across accounts. Mine market insights to inform strategic marketing decisions and stay ahead of industry trends.

Customer Advocacy & Content Strategy

• Build Champions: Spearhead customer advocacy initiatives aligned to product and solution narratives that amplify our customers' success and foster brand loyalty. You will deliver the requisite case studies, video stories, analyst references, and speaking opportunities needed to drive our next wave of growth.
• Strategic Content: Define and execute a customer content strategy that aligns with enterprise adoption journeys—including success stories, executive narratives, and best-practice thought leadership.
• Global Storytelling: Partner with Corporate Communications and Brand to elevate customer storytelling that showcases innovation and measurable outcomes achieved with Ivalua.
• Executive Programs: Build ongoing executive engagement programs, including roundtables, innovation councils, and strategic listening forums, to inform product direction and strengthen executive alignment.

Events & Community

• Event Strategy: Own the customer event strategy for enterprise audiences—driving participation in flagship experiences (such as Ivalua NOW), regional executive summits, and customer innovation sessions.
• Community Building: Influence and help to shape our customer community events as well as our online community, ensuring a consistent voice of the customer is woven through marketing, sales, and product storytelling.

YOUR PROFILE

If you have the below experience and strengths this role could be for you:

Skills and Experience:

• Experience: 10+ years of B2B marketing experience, including 5+ years in customer, enterprise, or lifecycle marketing leadership.
• Advocacy Expert: Proven track record of building world-class customer advocacy programs and executive-level engagement programs that drive measurable business impact.
• SaaS Knowledge: Deep understanding of enterprise customer journeys, particularly in SaaS, Procurement, or Supply Chain technology environments.
• Content & Storytelling: Strong background in content strategy, storytelling, and event design for senior audiences.
• Collaboration: Excellent cross-functional leadership skills, with experience collaborating closely with Sales, Customer Success, Product, and Communications teams.
• Global Mindset: Ability to work effectively across different time zones and cultures (US and EMEA).
• Language Skills: Fluency in English is required; French proficiency is a strong plus.

Soft Skills:

• Passion: A passion for elevating the customer experience at every touchpoint.
• Strategic Translation: The ability to engage with executives and translate strategic customer insights into business action.
• Technical Sensibility: You don’t necessarily have a deep technical background, but you love experimenting with new tools and have a personal interest in how AI and innovation drive business value.
• Balance: A balance of creative vision and operational discipline—with a focus on measurable impact, relationship depth, and customer lifetime value.
• Ambiguity: Comfort with breaking new ground on processes and principles in a fast-growing environment.

WHAT HAPPENS NEXT

If your application fits this specific position’s needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals – apply today! 

Our Talent team will guide you through every step of the interview process - from preparation to completion. They're here to support you! 

Our recruitment process is designed to assess your competencies through a series of personalized interviews with internal stakeholders relevant to the role. 

Interviews will be conducted virtually via video or on-site with face-to-face meetings.

LIFE AT IVALUA

• Hybrid working model (3 days in the office per week)
• We're a team dedicated to pushing the boundaries of product innovation and technology
• Sustainable Growth, Privately Held
• A stable and cash-flow positive Company since 10 years
• Snacks and weekly lunches in the office
• Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity
• Unlock and unleash your full professional potential with our exceptional training and career development program
• Join a dynamic and international team of top-notch professionals who are experts in their respective fields. Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work.
• Experience a truly diverse and inclusive work environment where your unique contributions are highly valued
• Regular social events, competitive outings, team running events, and musical activities,
• Comparably recognized Ivalua for the following (https://www.comparably.com/companies/ivalua):

Powered by People - Powered by You!

United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans. https://www.linkedin.com/company/ivalua/about/

Experience life at Ivalua - check out our captivating video! Gain insight into our unique company culture and get a glimpse of what it's like to work with us.

Ivalua’s core values include a priority on Care & Grow People. We take matters like pay equity very seriously and strive to reward our employees appropriately and fairly for their talents. The compensation range for this position is based upon careful and continual market compensation research. In addition to location, compensation may also vary based upon job-related knowledge, skills, and experience.

Title: Director, Customer Marketing
Base range minimum: $112,000
Base range maximum: $168,000

Additional compensation/rewards: Ivalua offers an annual target bonus for this position conditional on individual and company performance. Other compensation factors may also be considered. Ivalua also offers exceptional benefits including medical, dental, vision, retirement (with company match), and much more.

#LI-HYBRID #LI-AP1 

DIRECTOR, CUSTOMER MARKETING  

This candidate can reside in the following office locations to fill this position: 

New York, NY - US
Pittsburgh, PA - US
Montreal - Canada
Massy - France

Founded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.

COMPANY OVERVIEW

At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration. 

We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities. 

Learn more at www.ivalua.com. Follow us on LinkedIn 

THE OPPORTUNITY

CONTEXT: 

Ivalua is seeking a strategic and visionary Director, Customer Marketing responsible for shaping how we engage, enable, and expand relationships with our global enterprise customers. In this role, you will drive the overall customer marketing strategy—from onboarding and retention to advocacy and expansion.

ROLE: 

You will architect the content and engagement strategy that connects customers across every stage of the journey: evaluation, onboarding, education, advocacy, and long-term partnership. Working closely with Product Marketing, R&D, Sales, and Customer Success organizations, you will drive platform adoption and satisfaction across a thriving community of users around the world.

WHAT YOU WILL DO WITH US 

Enterprise Lifecycle Marketing & Expansion

• Drive Growth & Retention: Build and lead enterprise-focused lifecycle marketing programs that deepen engagement, drive advanced platform adoption, and accelerate expansion within top global accounts.
• Cross-Functional Collaboration: Partner with Customer Success, Sales, and Product Marketing, R&D teams to identify customer growth opportunities and deliver coordinated go-to-market motions across renewal, upsell, and cross-sell stages.
• Segmentation Strategy: Develop segmentation and journey frameworks for executive, business, and practitioner personas, ensuring tailored messaging and experiences throughout the customer lifecycle.
• Data-Driven Insights: Leverage data and insights to measure health, engagement, and expansion readiness across accounts. Mine market insights to inform strategic marketing decisions and stay ahead of industry trends.

Customer Advocacy & Content Strategy

• Build Champions: Spearhead customer advocacy initiatives aligned to product and solution narratives that amplify our customers' success and foster brand loyalty. You will deliver the requisite case studies, video stories, analyst references, and speaking opportunities needed to drive our next wave of growth.
• Strategic Content: Define and execute a customer content strategy that aligns with enterprise adoption journeys—including success stories, executive narratives, and best-practice thought leadership.
• Global Storytelling: Partner with Corporate Communications and Brand to elevate customer storytelling that showcases innovation and measurable outcomes achieved with Ivalua.
• Executive Programs: Build ongoing executive engagement programs, including roundtables, innovation councils, and strategic listening forums, to inform product direction and strengthen executive alignment.

Events & Community

• Event Strategy: Own the customer event strategy for enterprise audiences—driving participation in flagship experiences (such as Ivalua NOW), regional executive summits, and customer innovation sessions.
• Community Building: Influence and help to shape our customer community events as well as our online community, ensuring a consistent voice of the customer is woven through marketing, sales, and product storytelling.

YOUR PROFILE

If you have the below experience and strengths this role could be for you:

Skills and Experience:

• Experience: 10+ years of B2B marketing experience, including 5+ years in customer, enterprise, or lifecycle marketing leadership.
• Advocacy Expert: Proven track record of building world-class customer advocacy programs and executive-level engagement programs that drive measurable business impact.
• SaaS Knowledge: Deep understanding of enterprise customer journeys, particularly in SaaS, Procurement, or Supply Chain technology environments.
• Content & Storytelling: Strong background in content strategy, storytelling, and event design for senior audiences.
• Collaboration: Excellent cross-functional leadership skills, with experience collaborating closely with Sales, Customer Success, Product, and Communications teams.
• Global Mindset: Ability to work effectively across different time zones and cultures (US and EMEA).
• Language Skills: English is required as we serve customers throughout Canada from our Montreal location, and a significant majority of business is conducted in English; however, wherever possible, we will support the employee's right to work in French. French proficiency is a strong plus. 

Soft Skills:

• Passion: A passion for elevating the customer experience at every touchpoint.
• Strategic Translation: The ability to engage with executives and translate strategic customer insights into business action.
• Technical Sensibility: You don’t necessarily have a deep technical background, but you love experimenting with new tools and have a personal interest in how AI and innovation drive business value.
• Balance: A balance of creative vision and operational discipline—with a focus on measurable impact, relationship depth, and customer lifetime value.
• Ambiguity: Comfort with breaking new ground on processes and principles in a fast-growing environment.

WHAT HAPPENS NEXT

If your application fits this specific position’s needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals – apply today! 

Our Talent team will guide you through every step of the interview process - from preparation to completion. They're here to support you! 

Our recruitment process is designed to assess your competencies through a series of personalized interviews with internal stakeholders relevant to the role. 

Interviews will be conducted virtually via video or on-site with face-to-face meetings.

LIFE AT IVALUA

• Hybrid working model (3 days in the office per week)
• We're a team dedicated to pushing the boundaries of product innovation and technology
• Sustainable Growth, Privately Held
• A stable and cash-flow positive Company since 10 years
• Snacks and weekly lunches in the office
• Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity
• Unlock and unleash your full professional potential with our exceptional training and career development program
• Join a dynamic and international team of top-notch professionals who are experts in their respective fields. Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work. Experience a truly diverse and inclusive work environment where your unique contributions are highly valued
• Regular social events, competitive outings, team running events, and musical activities,
• Comparably recognized Ivalua for the following (https://www.comparably.com/companies/ivalua):

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United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans. https://www.linkedin.com/company/ivalua/about/

Experience life at Ivalua - check out our captivating video! Gain insight into our unique company culture and get a glimpse of what it's like to work with us.

#LI-HYBRID #LI-AP1 

Latitude AI (lat.ai) develops automated driving technologies, including L3, for Ford vehicles at scale. We’re driven by the opportunity to reimagine what it’s like to drive and make travel safer, less stressful, and more enjoyable for everyone.

When you join the Latitude team, you’ll work alongside leading experts across machine learning and robotics, cloud platforms, mapping, sensors and compute systems, test operations, systems and safety engineering – all dedicated to making a real, positive impact on the driving experience for millions of people. 

As a Ford Motor Company subsidiary, we operate independently to develop automated driving technology at the speed of a technology startup. Latitude is headquartered in Pittsburgh with engineering centers in Dearborn, Mich., and Palo Alto, Calif.

Meet the team:

The People Team at Latitude is a comprehensive unit supporting the entire employee lifecycle—from recruitment and onboarding to total rewards, performance management, and specialized HR operations. We are looking for a Sr. People Operations Analyst to serve as the technical backbone of our People Technology ecosystem. 

As a subject matter expert in HR Technology, you will lead the evolution of our core platforms: Workday (HRIS), Greenhouse (ATS), and Lattice (People Success). We are seeking a technical Workday power-user who is passionate about driving operational efficiency, scaling systems for growth, and translating complex business needs into elegant technical solutions. In this role, you won't just maintain systems; you will architect the future of Latitude’s HR technology landscape.

What you’ll do: 

• System Strategy & Implementation: Lead the end-to-end lifecycle of HR technology projects, from initial requirements gathering and configuration to testing, deployment, and post-launch optimization
• Module Expansion: Provide technical leadership for the implementation of new HR modules and the integration of emerging tools into the existing ecosystem
• Lifecycle Events: Drive the technical configuration and execution of critical annual cycles, including Open Enrollment, Performance Management, and Compensation, ensuring a seamless experience for employees and administrators
• Process Optimization: Continuously audit and enhance current People Team workflows, identifying opportunities to automate manual tasks and eliminate friction
• Troubleshooting & Support: Serve as the primary technical lead for troubleshooting complex system issues and managing integrations, partnering closely with IT to resolve escalated access or data errors
• Advanced Analytics & Data Integrity: Architect advanced reports and dashboards to provide leadership with actionable insights into workforce trends and organization health, ensuring data flow remains accurate, secure, and compliant
• Standardization & Documentation: Author and maintain comprehensive technical documentation, standard operating procedures (SOPs), and detailed user guides to ensure operational consistency and data integrity across all HR platforms
• Training & User Enablement: Facilitate live, hands-on training sessions and workshops for employees, managers, and the People Team to drive system adoption and self-service proficiency across the organization

What you'll need to succeed:

• Educational Background: Bachelor’s degree in Human Resources, Information Systems, Business Administration, or a related field
• Technical Expertise: 4+ years of HRIS experience, including at least 2 years of hands-on Workday configuration and administration
• Project Leadership: Proven track record of leading cross-functional HR technology projects and system implementations from inception to completion
• Analytical Problem-Solving: Strong ability to troubleshoot complex technical issues, escalate appropriately, and provide data-driven solutions
• Communication & Influence: Ability to translate complex technical concepts for non-technical stakeholders and collaborate effectively across the People and IT teams
• Data Integrity & Discretion: Exceptional attention to detail and a high degree of discretion when handling sensitive or confidential employee information
• Professionalism: A solution-oriented mindset with a commitment to operational excellence and team collaboration

Nice to have: 

• Platform Familiarity: Prior experience administering or integrating Greenhouse (ATS) and Lattice (People Success Platform)
• Industry Context: Previous experience within the technology sector or a similar corporate environment
• Advanced Reporting: Experience building complex calculated fields and custom reports within Workday

What we offer you:

• Competitive compensation packages
• High-quality individual and family medical, dental, and vision insurance
• Health savings account with available employer match
• Employer-matched 401(k) retirement plan with immediate vesting
• Employer-paid group term life insurance and the option to elect voluntary life insurance
• Paid parental leave
• Paid medical leave
• Unlimited vacation
• 15 paid holidays
• Daily lunches, snacks, and beverages available in all office locations
• Pre-tax spending accounts for healthcare and dependent care expenses
• Pre-tax commuter benefits
• Monthly wellness stipend
• Adoption/Surrogacy support program
• Backup child and elder care program
• Professional development reimbursement
• Employee assistance program
• Discounted programs that include legal services, identity theft protection, pet insurance, and more
• Company and team bonding outlets: employee resource groups, quarterly team activity stipend, and wellness initiatives

Learn more about Latitude’s team, mission and career opportunities at lat.ai!

Candidates for positions with Latitude AI must be legally authorized to work in the United States on a permanent basis. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.