JOB SUMMARY

The Retail Store Manager of Sunnyside* is responsible for day-to-day team leadership and delivering a profitable business which supports Cresco Labs’ mission to normalize, professionalize and revolutionize the cannabis industry. You will ensure the dispensary achieves or exceeds all key metrics and goals across all aspects of the dispensary including customer acquisition and loyalty, merchandising, operations, and talent development. This role will serve as the link between the Sunnyside* brand vision of providing access to consistent high-quality cannabis and cannabis knowledge and the operations of the store.  

At Sunnyside, we believe the employee experience is paramount to all. With a strong focus on training, development, diversity and authenticity, our employees experience both personal and professional growth.  As a Dispensary Manager, you will have:  

• Experience leading and motivating a team of hourly and salary employees; skills include recruiting, onboarding, training, managing employee relations and coaching. 
• The opportunity to build on retail business fundamentals to include effective scheduling, payroll, financial management, identifying sales trends, and business writing & reporting. 
• Skills in conflict resolution, strategic thinking, decision making and complex problem solving. 
• Skills in interviewing, talent selection and performance management of hourly and salary team members. 
• Experience in a dynamic role that combines problem solving, teamwork, technical skills, and customer service!

WHO YOU ARE

• You are energetic, possess strong interpersonal skills and work well with others. Collaboration is key to our team’s success! 
• You enjoy people! Consulting our customers, listening to their needs and providing an exceptional experience is vital to achieving customer loyalty. 
• You inspire others! You are a leader who has a passion for coaching, developing, and influencing your teams while driving a profitable business. You have proven success building a high-performance team! 
• You hold yourself to a high level of integrity and lead by example. In an industry that is highly regulated, we trust in our employee’s commitment to always do the right thing. 

CORE JOB DUTIES 

People Management: 

• Build and sustain a high-performing team through employee selection, onboarding, coaching and clear accountability for results. 
• Conduct at least monthly 1:1 quality conversations with each assistant manager and quarterly 1:1s with each store employee.  
• Assess team performance, skill gaps, and career aspirations of employees; solicit or provide resources, trainings or procedures to support team needs.  
• Analyze and determine effective headcount requirements and labor schedules that account for store sales trends, department objectives and labor laws.  
• Motivate and inspire dispensary team to exceed revenue targets and KPIs, with an emphasis on selling and cross-selling techniques. 
• Partner with Human Resources to resolve employee relations issues. 
• Ensure employees are knowledgeable and coached to navigate any regulatory changes. 
• Ensure a clean and safe environment for employees and customers 

Sales & Operational Excellence: 

• Provide regular updates, feedback, and solutions to corporate retail leadership across all areas of dispensary operations.  
• Establish and nurture key business partner relationships across Human Resources, Outreach, Compliance, Security, Employees Health & Safety, Marketing, Construction and IT. 
• Drive profitable sales through forecasting, scheduling, outstanding customer service and execution of programs and initiatives.  
• Identify business and competitor risks; analyze metrics to help increase market share. 
• Support outreach efforts/community partnerships to build a positive image within the community, drive brand awareness, and draw new patients. 
• Establish daily operations procedures with an eye towards improvement and efficiency.  
• Oversee inventory activities ensuring product requirements are met and deliveries are on time. 
• Maintain accurate records of all dispensary activities including daily cash reconciliations, guest records, sales, deliveries and returns. 
• Perform monthly audit reporting and store visit checklist with Area Manager. 
• Ensure compliance with all company policies, procedures, state, and local laws. 
• Serve as point of contact for state regulators and local authorities, overseeing any inspections or audits  

REQUIRED EXPERIENCE, EDUCATION AND SKILLS  

• Bachelor’s degree in business or comparable experience 
• 5-7 years of retail management experience required; Cannabis knowledge or dispensary leadership experience a plus 
• Experience managing teams of 10 or more with layers of leadership, preferably in a high-volume location with a focus on team development. 
• Demonstrated ability to learn, apply and teach others technical, product-related information in a professional consultative manner. 
• Experience working closely with HR teams and processes. 
• A high level of integrity, personal motivation, and sense of urgency 
• Proficient in MS Office, Highly Proficient in MS Excel with experience in data entry and data management  
• Strong business acumen including excellent communication, attention to detail and interpersonal skills 
• Available to work all hours of operation inclusive of nights, weekends and holidays 
• Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance). 

BENEFITS

Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D.  We also offer eligible employees paid holidays and paid time off.  Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.

JOB SUMMARY

The Sunnyside* Retail Store Supervisor will support day-to-day operations of the dispensary in accordance with state law and Company standards. This position will help to direct workflow of the staff, and regularly perform store opening and closing procedures. As a Supervisor, you will manage any customer (recreational, medicinal and caregivers) escalations, reinforce team culture and act as an ambassador of the company’s mission to normalize, professionalize, and revolutionize cannabis.  

At Sunnyside, we believe the employee experience is paramount. With a strong focus on training, development, diversity and authenticity, our employees experience both personal and professional growth.  As a Dispensary Supervisor, you will have:  

• Experience leading a team of hourly members; skills include onboarding, training, coaching and providing feedback. 
• Knowledge of retail business fundamentals, including inventory management, opening/closing procedures setting daily work assignments and facilitating operational workflows, and driving sales goals. 
• Elevated skills in decision making, active listening and problem solving. 
• Advanced cannabis product knowledge and industry compliance standards. 
• Experience in a dynamic role that combines problem solving, teamwork, technical skills, and customer service 

CORE JOB DUTIES 

• Regularly perform store opening and closing procedures (such as register preparation, morning and closing inventory, inventory reconciliation and inventory reporting) on non-peak periods.  
• Facilitate training and onboarding of Lead Wellness Advisors and Wellness Advisors, including coaching on selling and cross-selling techniques. 
• Respond to all employee’s questions, concerns or suggestions and communicate team resource requirements to management. 
• Provide real-time coaching and feedback for performance concerns; document and escalate all employee relations issues in a timely manner to management.  
• Direct the workflow of the team by creating morning rosters, break sheets, and delegating daily responsibilities.  
• Ensure team accountability to compliance with all company policies, procedures, state and local laws. 
• Manage escalated customer concerns and respond to complex or nonstandard product questions.  
• Investigate any cash, POS or product discrepancies and escalate/record appropriately. 
• Troubleshoot technical issues or glitches in POS system. 
• Verify inventory counts and cash deposit totals; reconcile any discrepancies.  
• Maintain inventory of marketing assets including fliers, merchandise, and promotional materials. 
• Ensure a clean and safe environment for employees and customers. Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance) 
• Ability to walk or stand for extended periods of time 

REQUIRED EXPERIENCE, EDUCATION AND SKILLS  

• High School Diploma or equivalent 
• 3 - 5 years’ experience in customer service 
• 1+ year experience leading or mentoring a team; cannabis experience preferred 
• Excellent customer service skills 
• Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner 
• Excellent communication, interpersonal, and persuasive skills 

BENEFITS

Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D.  We also offer eligible employees paid holidays and paid time off.  Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.

Welcome to Vaco – an uncommon company with an empowered culture. At Vaco, we welcome talented innovators seeking a collaborative environment where creative freedom rings.  

Since 2002, we have expanded to more than 40 locations, and we have no plans of slowing down anytime soon. We are seeking big thinkers to lead us into the future and explore the career of a lifetime. 

• Ranked the #1 Best Staffing Firm to Work for in North America by Staffing Industry Analysts (Category: 500+ Employees) 

• An Inc. 5000 fastest growing private company in America every year since 2007! 

Description:  

This role is responsible for generating sales, increasing revenue and profitability.  This position establishes and develops client relationships as well as works with one or more recruiters to fulfill open job orders. The position will collaborate with business stakeholders, business leaders and subject matter experts to plan and deliver projects effectively and timely. 

Essential Job Functions: 

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. 

Duties and Responsibilities: 

• Establish and maintain target list developing client relationships.    

• Conduct prospecting activities including phone calls, “ad calls,” skills marketing, email, social media, in-person meetings, and other methods.    

• Generate new job orders weekly in line with performance objectives. 

• Manage new and open job orders from intake to fulfillment.    

• Utilize Bullhorn to log all activity, notes, and information vital to managing and growing a book of business as well as planning daily activities.    

• Collaborate with teammates to cross-sell and/or fulfill open positions across other lines of business and/or national practices as appropriate.    

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. 
 

Desired Competencies:  

• Customer/Candidate Focus - Builds strong customer relationships and delivers customer-centric solutions. 

• Results Oriented - Consistently achieves results, even under tough circumstances. 

• Communicates Effectively - Develops and delivers written and verbal communication that conveys clear understanding of different audiences and their levels of comprehension. Active listener to ensure clear understanding. 

• Planning Forethought and Alignment - Plans and prioritizes work to meet commitments aligned with organizational goals. 

• Interpersonal Intelligence - Understands self and others’ emotions and is able to manage self and others’ emotions to create a comfortable environment removing internal and external barriers to build rapport with others, including those with diverse opinions and beliefs, by acting with respect, dignity, and integrity. 

• Decision Quality -  Makes good and timely decisions that keep the organization moving forward. 

• Collaborative - Partners and connects with others to achieve shared goals or objectives, seeking input and inspiring others to value the same, building trust with each collaborative interaction. 

Education and Experience:  

• Bachelor’s Degree required.  

• 12-24 months selling accounting/financial project solutions or comparable client relations experience in audit, tax, and/or public accounting. 

• CPA, CFA, MBA or other professional designation a plus.  

How you will help

We are seeking a Vice President - Marketing with extensive B2B, account-based marketing and direct to Pharma experience to build and creatively communicate our real-world data value proposition to Pharmaceutical Manufacturers, Government health agencies, Health systems, Insurance carriers and Analytics companies that serve those market segments.  In this senior role, you will own the strategic build out and execution of our digital, PR and trade show marketing strategies as we evangelize our approach to key stakeholders across the healthcare landscape . This includes responsibility for evolving our positioning, competitive differentiation, messaging and customer engagement around our identity, privacy, governance and data exchange solutions that support HealthVerity Marketplace, the nation’s largest healthcare and consumer data ecosystem.

You will work collaboratively with our executive team and will report directly to our Chief Operating Officer. 

What you will do

• Become our chief storyteller - demonstrate the ability to quickly understand our products and value add so as to meaningfully evangelize our unique selling proposition to clients and employees.
• Market Positioning and Product Strategy
• Collaborate with our Product and Sales Teams to develop a provocative product positioning and messaging strategy that will resonate with our target client personas
• Refine client personas types – who they are, how they buy, and what key criteria guides their buying decision process based on each buyer persona
• Identify customer successes and pain points
• Determine how HealthVerity can solve those pain points translating use cases and workflows into customer solutions (benefits) while highlighting our successes
• Evolve our sales and marketing processes including working tightly with our product team to:
• Share insights from prospects and customers
• Plan the launches of new products and releases for existing products
• Refine product positioning and differentiation guidance for the sales team
• Become a thought leader on customer needs, market dynamics, company capabilities, competitive landscape, and product differentiation
• Strategic Planning and Execution
• Develop a strategic marketing plan for our key products including HealthVerity Marketplace, Taxonomy, Identity Manager and new product launches 
• Develop the arc of a story to create a meaningful and long-term dialogue with customers through digital, trade show and PR efforts
• Manage to KPIs and develop a comprehensive closed-loop marketing program to measure and monitor key metrics and ROI from marketing programs including marketing qualified leads
• Optimize and recommend improvements to marketing campaigns based on results
• Build marketing models and playbooks which allow us to scale and automate manual tasks so that the team is focused on strategic problem solving
• Retain, recruit and harmonize an amazing team by hiring, nurturing, and managing great marketers
• Brand Awareness
• Provide strategic direction, prioritization, and oversight of our branding and awareness efforts as it relates to our public relations strategy, our complete digital footprint (web, social media, email campaigns etc.), and physical presence at events or conferences
• Evangelize our strategic direction for content creation (e.g. sales presentations and documentation, sell sheets, product videos, case studies, website copy, landing pages, social media, etc.) that clearly articulates the use cases and differentiation of our products 
• Source and manage internal and external third-party resources to execute digital marketing campaigns, content ideas, and strategies
• Promote our company culture as a best place to work and strategize campaigns to attract the best talent to our team
• Sales Support
• Demonstrate a strong connection by partnering with Sales to deliver on revenue targets by executing and refining the current strategy and program for marketing qualified lead generation 
• Guide and support our Sales team on the problems we solve for our buyers and users by crafting internal tools and external collateral

Required skills and experience

• 15+ years of experience across corporate and product marketing including at least 10 years crafting marketing efforts to Pharmaceutical Manufacturers; SaaS experience preferred
• 10+ years of experience in managing teams and developing talented personnel
• Proven experience building and integrating marketing teams with demonstrated track record for launching new products and services
• Proven experience working with direct marketing and sales executives to deliver business outcomes
• Demonstrated ability to gather and synthesize key inputs to drive business planning and strategy
• Excellent communication skills (written, verbal, visual), both for internal audiences and customer-facing messages

Desired skills and experience

• An MBA is not mandatory but would be considered a strong plus

Base salary for the role is commensurate with experience and can range between $150,000 - 225,000 + annual bonus opportunity.