***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

As a Senior Account Director, you’ll be responsible for working with clients in the Healthcare division. You will have a broad and varied background with hands-on experience across many digital marketing channels and tools. This role will work to drive performance through integrated marketing tactics across paid, owned and earned channels. As a seasoned business consultant, the Senior Account Director will guide and counsel clients on how marketing tactics can drive business outcomes. The Senior Account Director will manage direct reports and lead cross-functional account teams of highly-talented marketers by working closely to optimize their efforts and provide strategic guidance. In collaboration with Account Managers, they will spearhead service expansions, manage media, craft testing roadmaps and lead tactical pivots when necessary. Additionally, you will demonstrate exceptional leadership by gaining trust and providing unmatched strategic insight to their cross-functional account teams. Within the Client Services department, the Senior Account Director will also be responsible for leading key initiatives within the team such as talent acquisition, training or product quality. This is an exciting role for a seasoned digital marketer seeking an opportunity to lead innovative, growth-oriented  marketing campaigns.

Responsibilities:

• Client-centric Communication: Establishes a strong relationship with client key decision makers by hosting monthly one-on-one check-ins to review holistic business performance, gauge sentiment, solicit feedback and share additional opportunities to support the business goals
• Marketing Strategy: Leads the cross-functional account teams with a comprehensive strategy across paid, owned and earned channels to meet or exceed client business objectives; Demonstrates proficiency in cross-channel media planning and testing roadmaps, including the connection of a client’s product, audience and media
• Client Performance & Results: Ensures that at least 75% of their client roster is hitting their goals/forecast targets within the partnership.
• Data-driven Insights: Leverages data and analytics, such as first-party data tools like Google Analytics and Looker Studio, to identify strategic opportunities; Translates learnings into clear and concise reporting with actionable next steps
• Measurement Frameworks: Uses overlapping datasets to find the truth and make better marketing decisions; Prioritizes business metrics to guide strategy and budgets; Leverages platform or attribution metrics to inform tactical daily optimizations; Uses incrementality to validate when needed
• Team Coaching and Development: Leads by example and practices servant leadership; Delivers timely, specific feedback to team members to up-level business acumen and connect the marketing objectives to business objectives
• Existing Account Manager Support: Shadows and provides coaching and feedback to new hires within the first 90 days and/or existing Account Managers to ensure high product quality and assist in coaching any skill gaps
• Client Portfolio: Manages a diverse set of clients totaling with specific target monthly recurring revenue
• Client Retention: Leads the contract renewal strategy by following the established client renewal process and timelines.  Takes a proactive approach to the process, beginning at least 90 days in advance of the contract expiration date by preparing the  presentation and proposal development alongside the Account Manager to extend client partnerships.  Reviews and analyzes client contracts on a regular basis to ensure goals are on target
• Service Expansions: Works with the Account Manager and the internal account team to identify additional strategies to improve performance and expand client partnerships. 
• Own the strategic coaching and development of Account Managers and Resource Team leads, ensuring teams can independently connect channel execution to client business outcomes and confidently lead client conversations
• Elevate client-facing excellence across accounts, coaching teams on storytelling, executive presence, and emotional intelligence to deliver clear, polished recommendations
• Scale team capability and consistency, developing AMs as strategic leaders, reinforcing shared expectations across accounts, and balancing client demands with team capacity to drive sustainable performance.
• Department Operations: Plays an active role in supporting key department initiatives such as recruitment, staffing, training, onboarding and more
• Specialty Focus Area: Identifies a focus area within the department that aligns with the individual’s skill set; Creates a roadmap alongside the Account Manager to enhance and optimize that focus area (e.g., Training, Reporting, Talent Acquisition)
• Responsible for other tasks and projects as assigned by Client Services department leadership, as needed
• Employ AI technologies to enhance and optimize business processes

Role Requirements:

• Bachelor's Degree in Marketing, Communication or related discipline
• 10+ years cross-channel digital marketing experience, including: strategic planning, consumer insights, digital integration and client services, ideally in a digital or media agency
• Proven track record of delivering high customer satisfaction scores through NPS or similar retention metrics
• Strong understanding of paid media, particularly Google Ads and Meta Ads
• Working knowledge of SEO, Analytics, and Creative workflows and deliverables
• Experience speaking to business-level metrics such as LTV:CAC, ROAS, etc.
• Proficiency in establishing goals for clients and validating forecast scenarios to show a path to goal
• Campaign leadership skills for end-to-end campaign development including strategy, segmentation, targeting, etc. in a multi-channel environment
• Ability to quickly build rapport and develop relationships with executive-level points of contact
• Desire to work in a role that functions as both a marketing consultant and a business consultant for clients
• Highly dependable individual who thrives in a fast-paced environment and is a self-starter; Emanates high energy and a positive attitude
• Entrepreneurial spirit with a passion for problem-solving, continued learning and personal growth

Key Performance Indicators (KPIs)

• Division ETCR or Expansion to Churn Ratio (as established quarterly)
• Division Team Retention Rate of 90%+
• Client Retention Rate of Book of 96%+
• Deliverable timeliness: 95% on time delivery
• NPS for Account Director Portfolio (8 or above)
• MRR: $100k+ monthly revenue

Most Important Things (MITs)

• Team Coaching and Development
• Marketing Strategy, Development and Execution
• Client Retention and Client Revenue Growth

Benefits & Perks:

• Base salary paid in USD + commission opportunities
• Unlimited Time Off available on day one
• Fully flex work environment: full-remote, in-office, or hybrid
• Healthcare stipend: $50/month to support your healthcare or insurance costs
• National Holidays + 2 Mental Health Recharge Days per year
• Unlimited opportunities for growth & leadership within a rapidly growing firm
• Ongoing employee development programs for personal and professional growth (Hedgehog and Vital 5s)
• Quarterly awards including prize money and recognition for outstanding performance
• Opportunities to be involved in company DEI initiatives

As a Sr. Site Reliability Engineer, you'll be the guardian of our platform's reliability and performance, ensuring millions of hospitality transactions flow seamlessly across the globe. You'll architect and implement scalable AWS cloud solutions that keep the most ambitious hotels running 24/7, while fostering a culture of automation, resilience, and continuous improvement across our engineering teams.

Our SRE Team:

We're a bottom-up, collaborative team that thrives on healthy debate and shared ownership of our infrastructure. You'll have endless opportunities to influence architecture decisions while working with cutting-edge cloud technologies at scale. We believe the best solutions come from engineers who are empowered to innovate, experiment, and challenge the status quo.

What You Bring to the Team:

• Design and implement reliable and scalable AWS architecture to meet the needs of the organization.
• Maintain and support highly loaded Kubernetes (EKS) clusters and infrastructure-related components.
• Support the CICD process with ArgoCD and GitOps.
• Automate the platform deployments with Terraform infrastructure-as-code.
• Develop and continuously improve product Observability and Monitoring systems based on the Grafana, Prometheus, DataDog, and Cloudwatch.
• Respond and participate with Incident Management and Root Cause Analysis, ensuring minimal impact on services.
• Optimize system performance and troubleshoot issues as they arise.
• Collaborate with development teams to establish monitoring best practices and ensure systems meet reliability targets. 
• Collaborate with security teams to implement and maintain security best practices.
• Infrastructure support rotation providing guidance to other engineering teams.

What Sets You Up for Success:

• 5+ years of experience as a DevOps or SRE working within the AWS ecosystem.
• 5+ years of experience with Kubernetes (EKS) and Helm charts.
• Experience with designing, building, and supporting CI/CD pipelines with ArgoCD and GitHub actions.
• Experience with infrastructure-as-code methodologies with Terraform.
• Experience with Observability and Monitoring with Grafana, Prometheus, DataDog, and Cloudwatch.
• Experience with Incident Management, full-stack troubleshooting, performance analysis, and root cause analysis (RCA).
• Experience with Web application systems such as Nginx, Ingress controllers, load balancing and Content Delivery Networks. 
• Experience with Databases (MySQL, PostgreSQL, Aurora) and Middleware technologies (Redis, Memcached and SQS)
• Good networking skills with VPC, Security Groups and Network ACLs.
• Ability to work remotely and manage your own time in a global team.
• Good written and verbal communication in English.
• Bachelor’s degree in Computer Science or equivalent experience.

Bonus Skills to Stand Out:

• Advanced experience with Database Administration (Aurora, MySQL, PostgreSQL).
• Experience working in a PCI-compliant environment.
• Experience working with Kong API Gateway.

#LI-REMOTE #LI-IK1

#LI-AM1

EBANX is one of the most successful fintechs to emerge from Latin America — and today, we are building a truly global payments company. Our mission has remained constant from day one: to unlock access and enable companies and consumers to participate in the digital economy, no matter where they are.

What started as a bold vision has grown into a platform that connects some of the world’s largest digital businesses with customers across 21 of the fastest-growing markets. We operate where complexity exists — turning local challenges into global opportunities, and building the infrastructure that allows payments to move further, faster, and smarter.

We are a team of builders and problem-solvers. We think globally, act with curiosity, and believe diversity of thought is a competitive advantage.

As EBANX enters its next phase of hyper growth, we are looking for people who want to shape the future of payments, expand what’s possible, and help connect businesses and consumers across borders.
Let’s build what’s next — together.

We are looking for a Country / Regional Leader to make EBANX the leading payments partner across their market(s), driving sustainable growth, profitability, and market leadership.

This role combines strategic ownership, partnership leadership, regulatory interface, commercial acceleration, operational enablement, and cultural leadership. You will be responsible for driving YoY growth, Gross Profit (GP), RoAV, and diversification, ensuring EBANX’s long-term competitiveness and compliance in the region.

You will oversee one or more countries, working cross-functionally with Product, Operations, PPO, TTR (Treasury, Tax & Regulatory), Compliance, Legal, and Commercial teams.

Your day-to-day impact:

• Drive YoY country growth, owning GP ($) and RoAV (%) performance in line with budget targets;
• Develop and execute market entry and growth strategies for prioritized countries, ensuring alignment with EBANX’s global strategy;
• Conduct in-depth market assessments, identifying new opportunities aligned with EBANX’s ICPs and expanding the commercial pipeline;
• Define competitive positioning and support tailored go-to-market strategies for each local market;
• Partner closely with Commercial leadership, contributing to C-level strategic discussions and accelerating market growth;
• Provide local insights to support merchants, prospects, and commercial initiatives;
• Identify, negotiate, and manage strategic partnerships with banks, payment processors, and key stakeholders, driving cost efficiency and redundancy strategies;
• Lead initiatives to reduce processing costs and anticipation fees through continuous negotiations with local providers;
• Drive operational performance improvements, ensuring seamless onboarding and accelerating time-to-revenue;
• Collaborate cross-functionally with Product, Operations, Legal, Compliance, Engineering, and Finance teams to enable scalable and compliant solutions;
• Provide local insights to influence product development, roadmap prioritization, and operational readiness;
• Act as the primary liaison with regulators, supporting licensing processes and ensuring full compliance with local requirements;
• Implement risk mitigation frameworks aligned with global compliance standards and ensure audit readiness;
• Deliver market intelligence and regulatory insights to inform EBANX’s strategy and execution;
• Represent EBANX in industry events, forums, and external engagements, strengthening brand presence and credibility;
• Build and lead a high-performing regional team, fostering collaboration, accountability, and cross-functional alignment;
• Act as an EBANX ambassador, promoting culture, engagement, and collaboration across the region;

Must-haves to shine in this role:

• Proven experience in leading market expansion, country growth, or regional operations within fintech, payments, or financial services;
• Strong track record of owning P&L or key financial metrics such as GP and margins (e.g., RoAV);
• Deep understanding of local payments ecosystems, including banking infrastructure, payment methods, and regulatory environments;
• Solid experience in building and managing strategic partnerships with banks, processors, and key market players;
• Strong stakeholder management skills, with the ability to influence and engage C-level executives internally and externally;
• Experience working cross-functionally with Product, Operations, Compliance, Legal, and Commercial teams;
• Ability to operate in complex, fast-paced environments with a high level of ownership and accountability;
• Strong analytical and strategic thinking skills, with the ability to translate market insights into actionable plans;
• Advanced English proficiency for global communication;

Bonus points if you have:

• Experience in high-growth or international expansion environments across LATAM, Africa, or Asia;
• Previous experience in payments orchestration, cross-border payments, or alternative payment methods (APMs);
• Familiarity with regulatory licensing processes and direct interaction with local regulators;
• Experience optimizing cost structures, including processing costs and FX or anticipation fees;
• Strong network within local financial ecosystems (banks, regulators, fintechs, and partners);
• Experience representing companies in industry forums, panels, or external strategic discussions;

EBANX offers:

• Performance Bonus: Annual bonus program based on company results.
• Meal Allowance: Monthly allowance to support your meals.
• EBANX Education: Financial assistance for undergraduate, graduate, and MBA programs to support your professional growth.
• EBANX Skills: Dedicated budget for courses, certifications, and workshops to encourage continuous learning.
• Language Classes: Language classes to support your personal and professional development.
• Health & Well-being: Medical and dental plans with extensive coverage, including support for dependents and wellness programs.
  Flexible Work Culture: Semi-flexible hours, additional day off on your birthday, and year-end break to support work-life balance.
• Well-being Program: Access to activities and resources that promote physical and mental health.

Learn more about our #ebanxlife on LinkedIn and Instagram, and see what it’s like to be part of a global team that breaks barriers, creates opportunities, and celebrates every achievement together.

✨ An Out Of The Ordinary career is waiting for you here!

The team:

The role:

This role supports the day-to-day accounting operations of the Company’s subsidiary and other financial areas, contributing to the monthly close process and ensuring accurate and timely financial records.

This is a hands-on role, ideal for someone who enjoys transactional accounting, maintaining clean books, following processes, and developing a strong understanding of local accounting operations. The position reports directly to the Sr. Accounting Manager.

Responsibilities:

• Prepare and record routine journal entries, accruals, and adjustments, ensuring appropriate supporting documentation.
• Support the monthly close process for, meeting all reporting deadlines
• Perform monthly reconciliations of assigned balance sheet accounts and investigate and resolve variances.
• Maintain accurate and complete accounting records in compliance with internal policies and applicable accounting standards.
• Prepare standard financial reports and supporting schedules.
• Support internal controls by ensuring completeness and accuracy of transactions.
• Assist during external audits by preparing requested documentation.
• Contribute to system and process improvements, including ERP-related initiatives, as needed.
• Collaborate with other teams (e.g. operations, finance or supply chain) to ensure proper recording of costs and expenses.
• Support ad-hoc projects as needed

Qualifications:

• 3–4 years of experience in accounting or audit roles.
• Degree in Accounting or related field.
• US GAAP knowledge required.
• Basic understanding of accounting processes and month-end close.
• Advanced English Skills
• Good communication skills
• Detail-oriented, organized, and able to follow established processes.
• Ability to manage routine tasks in a fast-paced environment and meet deadlines.
• Team player with a collaborative mindset.
• Experience with NetSuite is a plus.
• Experience managing accounting and reporting for multi-currency entities.

Learn More About CookUnity

We believe great leadership starts with alignment on vision, values, and ways of working. To give you deeper insight into who we are and what we’re looking for, we invite you to explore: CookUnity's Leadership Principles – The values and behaviors that guide how we operate, collaborate, and scale.

We hope this provides valuable insight into our culture and product vision. If this excites you, we’d love to connect!

Benefits

💸 Get paid in USD

🗺 Work remotely: design the life that you want

⛱ Enjoy 15 days of vacation each year from the start date

🎄 16 fully paid Argentinean holidays

🩺 Healthcare Benefit: Monthly stipend to use in your preferred healthcare provider

🗓️ 5- year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical

🐣 Paid Family leave

🕯 Compassionate Leave: 3-5 days each time the need arises

🧘🏽‍♀️ Customize the benefits that suit your needs! Access a range of perks tailored to you, including learning opportunities, wellness memberships, delivery apps, and more through our comprehensive benefit platform

🧑‍🏫 Personalized English coach