*This is a fully remote position and is only available for people located in LATAM*

Insight Assurance is a global audit firm on a mission to transform how organizations achieve cybersecurity and compliance. Founded by former Big 4 (EY) professionals, we deliver next-generation audit services across SOC 2, ISO 27001, PCI DSS (QSA), HITRUST, CMMC (C3PAO), and FedRAMP (3PAO) frameworks. 
 
We’re not your traditional audit firm — we’re tech-enabled, leveraging compliance automation and advanced collaboration tools to make audits faster, smarter, and more impactful for our clients. 
 
Recognized on the Inc. 5000 and Fast 50 lists, Insight Assurance is one of the fastest-growing global audit firms, with 170+ professionals supporting nearly 2,000 clients across the Americas, EMEA, and APAC. 
 
If you’re a driven sales professional who thrives on building relationships, driving growth, and being part of a high-performance global team — this is your opportunity to sell trust, innovation, and impact with one of the most exciting firms in the audit industry.

JOB PURPOSE

The role of Staff or Experienced IT Auditor includes the execution of client engagements and internal activities related to SOC 1, SOC 2, and SOC 3 examinations, HIPAA assessments, and external audits of other security and privacy frameworks/standards.

DUTIES AND RESPONSIBILITIES

• Perform the day-to-day activities of IT audit engagements (SOC 1, SOC 2, HIPAA), and readiness assessments under the direction of a member of the management team.
• Evaluate the design and effectiveness of technology controls
• Identifies and communicates IT audit findings to management
• Help identify performance improvement opportunities for assigned clients
• Communicate effectively with the clients and team members
• Lead client meetings and foster client relationships through proactive communication
• Provide weekly status reports to management
• Proactively communicate to management regarding any potential issues

SKILLS

• Excellent oral and written communication skills in English.
• Ability to work individually as well as collaboratively.
• A high degree of motivation.
• Spanish is a plus.

EDUCATION

Bachelor’s degree in accounting, business, cybersecurity, or management information systems.

EXPERIENCE

• At least 1 year of experience performing IT audit engagements at a Big 4 or other audit/consulting firm.
• Experience using GRC and compliance automation tools (Vanta, Drata, Secureframe) is a plus.

TRAINING AND CERTIFICATIONS

Candidates with an active or working towards CISA, CPA, CISSP, ISO27001 Lead Auditor, or PCI QSA certification.

BENEFITS

• Flexible Paid Time Off and paid holidays
• Performance Bonuses
• 100% Remote

Privacy Notice CCPA: 

• Insight Assurance shares your personal data/information with Greenhouse recruiting because this is the tool we use for the recruitment process.
• Insight Assurance does not sell personal data/information under any circumstances.
• You may exercise your rights under personal data protection legislation by reaching out to us via: HR@insightassurance.com or submit a request via mail at 400 N Tampa St. 15th Floor Suite 122, Tampa, FL 33602

Privacy Notice GDPR:

This notice informs you about the categories of Personal Data/ Information and the Purpose and Scope of Processing Activities to be undertaken by Insight Assurance (we, us, our), under its job application and recruitment process.

We resort to Greenhouse.com as the platform that supports our recruitment process, and therefore your Personal Data/ Information will be Processed on this tool (hosted, shared with, cross-referenced, accessed by our team); we have in place contractual terms and the commitment of Greenhouse.com that ensures the Security and Confidentiality plus Purpose limitation with regards to the Processing of your Personal Data.

When you reply to one of your job postings, you voluntarily and freely submit your Personal Data to us; this, allied with the fact that the Processing by us (and over Greenhouse.com) of that Personal Data has the sole Purpose of validating your application and proceeding with the inherent scrutiny and decision, allows us to argue having Legitimate Interest as the applicable Legal Basis to undertake the Processing of your Personal Data under this scope.

We are a U.S. based company, hence some or all Personal Data pertaining to you will be hosted in the U.S.

The categories of Personal Data under Processing consist of:

• Identification
• Contact
• Education and Professional
• Interview performance
• Evaluation

You may exercise several Rights as determined under applicable Personal Data Protection legislation, in short:

• Right of Access – meaning getting information about the Personal Data under Processing by us, except for the information you already know;
• Right of Erasure – you may ask for us to erase all Personal Data pertaining to you under Processing; this may imply you being excluded from the recruitment process, for without information we cannot proceed with it;
• Right of Opposition or Restriction of Processing – you may ask us to stop some Processing or restrict the Processing of some Personal Data, this may imply you being excluded from the recruitment process, at our sole discretion also for without information we cannot proceed with it;
• Rectification – you can rectify your Personal Data at anytime 

What drives our operations? Our people! We’re looking for a data-driven and people-focused Operations Specialist (Driver Engagement) to strengthen driver relationships and improve engagement across our ride-hailing operations in Paraguay.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

As an Operations Specialist in Driver Engagement, you will be responsible for building and maintaining strong relationships with drivers, ensuring they remain engaged, motivated, and successful on Bolt’s platform. Your work will directly impact driver retention, service quality, and supply reliability.

You will leverage data insights to design engagement initiatives, loyalty programs, and community-building activities that reduce churn and improve driver satisfaction. By collaborating with cross-functional teams and external partners, you will help strengthen Bolt’s driver ecosystem in Paraguay.

If you’re passionate about building communities, improving experiences, and helping drivers succeed — this is your opportunity to make a real impact.

• Designing and implementing strategies to increase driver loyalty, improve satisfaction, and reduce churn.
• Supporting and expanding loyalty and benefits initiatives (e.g., Bolt Rewards) by negotiating with suppliers and managing value-driven partnerships.
• Strengthening driver communities through events, workshops, and targeted communication campaigns.
• Identifying root causes of driver churn and executing targeted reactivation strategies.
• Monitoring service performance, gathering driver feedback, and collaborating on initiatives to improve ride quality and driver earnings.
• Delivering training and educational sessions for new and existing drivers on platform usage, quality standards, and new features.
• Using data to measure engagement program effectiveness, detect risks, and propose strategic improvements.
• Collaborating closely with Driver Growth, Vehicles, Marketing, Legal, and HQ teams to align engagement strategies with broader business objectives.
• Staying informed on local industry trends and regulatory developments impacting driver operations.

• You have 2+ years of experience in operations, partner management, customer engagement, or strategy, ideally in tech, mobility, or consulting.
• You are highly analytical and data-driven, with strong Excel/Google Sheets skills (SQL, BI tools, or Python are a plus).
• You are an excellent communicator and negotiator, fluent in Spanish with strong English skills.
• You are detail-oriented, structured, and thrive in a fast-paced environment.
• You are empathetic and people-focused, capable of understanding driver needs and translating them into impactful programs.
• You have a strong sense of ownership with a hands-on approach.
• You are proactive, creative, and motivated to make drivers successful.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Play a direct role in shaping the experience of thousands of drivers in Paraguay.
• Work with one of the fastest-growing tech companies in the world, present in 50+ countries.
• Collaborate in a dynamic, fast-moving, and high-impact environment.
• Accelerate your professional growth with unique career development opportunities.
• Receive a competitive compensation package aligned with your impact.

*Some perks may vary by location.