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Technical Writer
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Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
About the Role
We are now expanding our product team and looking for a motivated candidate to create product documentation, including comprehensive concepts, examples, tasks, and reference information for our entire product offering. If you aspire to work on cutting-edge technologies and frameworks, side by side with some of the smartest technologists, this may be a unique place for you.
What You’ll Do
- Design, write and edit technical documentation for the entire product offering
- Work closely with engineering, product and support teams to ensure the quality, discoverability, and accuracy of the content
- Contribute to the continuous improvement of documentation standards, tools, and processes
What You’ll Bring
- 2+ years of relevant experience in technical writing, product documentation, or online publishing including experience with writing technical customer-facing materials
- Understand basic document versioning concepts and best practices
- Comfortable using plain-text editors to author in Markdown and HTML
What You’ll Get
- Competitive compensation package
- Comprehensive health and wellness benefits
- Professional development opportunities
Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.
Ready to apply?
Apply to Veeam Software
Who we are:
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
Visit gomotive.com to learn more.
About the Role:
As a Motive Technical Documentation Writer, you will develop, edit, and maintain customer-facing Help Center articles that empower users to get the most from our products. Working closely with cross-functional product and support teams, you’ll gather essential insights and translate them into clear, helpful content for a non-technical audience.
Your responsibilities will go beyond writing—you will contribute to ongoing knowledge management initiatives, recommend improvements to the Help Center experience, and ensure our support content remains accurate and user-friendly. You’ll also have opportunities to participate in a range of collaborative projects, such as Help Center coding tasks, reporting on content metrics, supporting SEO strategy, contributing to user experience (UX) research, designing chatbot flows, and crafting video scripts.
What You’ll Do:
- Create, update, and maintain high-quality Help Center support articles, ensuring clarity, consistency, and accuracy.
- Prepare well-structured drafts in the Content Management System (CMS) and edit images for articles, submitting content for review and approval.
- Collaborate with cross-functional teams to gather product information and develop new support content that meets customer needs.
- Contribute to technical and strategic initiatives, including Help Center coding (JavaScript, HTML, CSS), SEO optimization, data analysis, chatbot flows, and industry research.
- Identify content gaps, implement process improvements, and own projects that enhance the Help Center and overall customer experience.
What We’re Looking For:
- 2+ years of relevant experience
- Bachelors degree in Communications, Writing, Media, Computer Science, Engineering or similar degrees
- Technical experience with SaaS and/or Hardware products
- Experience with Google product suite (Drive, Docs, Sheets, Gmail, etc)
- Hands-on experience with Content management system like zendesk/wordpress/hubspot
- Experience with SEO implementation
- Comfortable working in the US EST shift - 6 PM (PKT) to 3 AM (PKT)
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
Please review our Candidate Privacy Notice here.
UK Candidate Privacy Notice here.
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
Ready to apply?
Apply to Motive