About the team

The Careem Data Science team’s mission is to drive competitive value from data at scale through building AI models to optimize user experiences, decision making, operational efficiencies, and lead the region’s AI ecosystem. As one of the leaders in this team, you will be at the forefront of fulfilling this mission. You will be working with and leading the top data science talent of the region, leveraging AI to solve the region’s day-to-day problems, through state-of-the-art machine learning, optimization, deep learning, and RL models, that are deployed on top of our own in-house AI platform, serving users in real-time.

What you'll do

• Build a long-term vision on how we can rethink our customer acquisition and engagement strategies, leveraging data in our decision making.
• Drive exploratory analysis to understand the ecosystem, user behavior, identify new levers to help move metrics, and build models of user behaviors for analysis and product enhancements.
• Shape and influence data/ML models and instrumentation to optimize the product experience and generate insights on new areas of opportunity and new products.
• Provide product leadership by sharing data-based recommendations to communicate state of business, root cause of change in metrics, and experimentation results influencing product and business decisions
• Implement scalable machine learning algorithms that will be used in production on big data.
• Embark on exploratory data analysis projects to achievea  better understanding of phenomena as well as to discover untapped areas of growth and optimization. 
• Answer complex analytic questions from big data sets to help Careem shape its products and services in a better way.
• Help define and track the appropriate key metrics for specific projects. 
• Design and run randomized controlled experiments, analyze the resulting data, and communicate results with other teams.
• You will always challenge the status quo and continually investigate new data processing technologies and seek to ensure that we follow the industry best practices.

What you'll need

• Experience in data mining, predictive modeling, time series analysis, machine learning, Big Data methodologies, transformation and cleaning of both structured and unstructured data.
• Advanced degree in a quantitative discipline such as Physics, Statistics, Mathematics, Engineering or Computer Science.
• Strong problem solving and coding skills.
• Solid knowledge of and experience with marketplace problems in ride hailing and delivery services. 
• Solid knowledge of AB testing, classic ML and DL
• Solid understanding of recommendations, learning to rank, uplift modeling and matching problems. 
• Fluency in English along with excellent oral and written communication skills.
• Proficiency and demonstrated experience in: Python, SQL, Spark, Hive.
• Demonstrated experience with database technologies (e.g. Hadoop, BigQuery, Amazon EMR, Hive, Oracle, SAP, DB2, Teradata, MS SQL Server, MySQL).
• Demonstrated experience with business intelligence and visualization tools (Tableau, MicroStrategy, ChartIO, Qlik) along with geospatial data processing skills is a plus.
• Knowledge of Agile methodologies.

What we’ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.

About the Team

Careem Deliveries is looking for a Corporate Collections Lead for its Careem B2B business to ensure that customers’ debts are collected in line with contractual terms.

What You'll Do: 

• Effective collaboration with team members, business partners and stakeholders across markets including UAE, KSA & Qatar, and Jordan for recovery/collection from clients
• Collection of due receivables  from clients in a timely manner as per credit terms of the service contract and Careem’s credit and collection policy
• Regular monitoring of client payments and dispute  resolution where necessary
• Investigation of payment discrepancies
• Issuing Credit notes to clients in oracle 
• Generating SOAs of clients for visibility and action on due receivables 
• Performing required analysis, reports and controls
• Ensuring performance metrics are met
• Address client inquiries or disputes related to payments and resolve issues promptly.
• Prepare regular aging reports and share updates on outstanding receivables with the team.
• Contact customers via phone or email to ensure prompt payment of invoices.
• Record incoming payments and match them against customer invoices.
• Update AR aging report before collection call
• Timely follow up with customers
• Good knowledge of IFRS 9
• Create and share invoices with customers timely and accurately
• Lead Collection call with all the stake holders for all markets
• Make sure to resolve the issues before the next call
• Setup meeting with client if required to resolve the issue and release of payment
• Support internal departments to improve team performance.
• Make sure to meet the collections targets and avoid ECL impact.

What You'll Need: 

• Degree in Economics, Accounting or any related Finance/Business course preferred
• 3-4+ years of relevant work experience 
• Previous experience with Oracle would be a plus
• Proactive approach and demonstrating full ownership of assigned tasks
• Good knowledge of Excel
• Excellent communication and negotiation abilities

What we’ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.

Who we are

Moniepoint is an all-in-one financial services platform for emerging markets and the second-fastest-growing company in Africa. Since 2019, Moniepoint’s technology has powered over 3 million people, offering personal and business banking, payment, credit, and business management tools to help them succeed. Moniepoint processed $182 billion in 2023 and currently processes the majority of the POS transactions in Nigeria.

About the role

Engineering at Moniepoint is an inspired, customer-focused community dedicated to crafting solutions that redefine our industry. Our infrastructure runs on some of the cool tools that excite infrastructure engineers - kubernetes, docker etc.

We also make business decisions based on the large stream of data we receive daily, so we work daily with big data, perform data analytics and build models to make sense of the noise and give our customers the best experience.

Curious about what makes Moniepoint an incredible place to work?
Check out posts on how we cultivate a culture of innovation, teamwork, and growth.

Position Overview

We are seeking an experienced Cloud Engineer to design, implement, and manage our multi-cloud infrastructure. The ideal candidate will have deep expertise in cloud platforms, container orchestration, infrastructure automation, CI/CD pipelines, and observability solutions, ensuring scalable, reliable, and cost-effective cloud operations across multiple cloud providers.

Principal Duties and Responsibilities

Cloud Infrastructure Management

• Design, deploy, and manage multi-cloud infrastructure across Google Cloud Platform (GCP), Amazon Web Services (AWS), Azure, and Oracle Cloud Infrastructure (OCI)
• Architect and implement highly available, fault-tolerant, and scalable cloud solutions
• Manage cloud resources including compute instances and networking components
• Design and implement disaster recovery and business continuity plans for cloud workloads
• Migrate on-premises applications and services to cloud environments with minimal disruption
• Optimize cloud resource utilization and implement auto-scaling policies
• Maintain comprehensive documentation of cloud architectures, configurations, and runbooks

Kubernetes & Container Orchestration

• Design, deploy, and manage production-grade Kubernetes clusters across multiple cloud providers
• Implement and maintain container orchestration strategies for microservices architectures
• Configure and manage Kubernetes resource objects
• Manage Kubernetes cluster upgrades, scaling, and performance optimization
• Troubleshoot complex container and orchestration issues in production environments
• Implement multi-cluster and multi-region Kubernetes deployments for high availability

Service Mesh & Advanced Networking

• Design, deploy, and manage Istio service mesh for microservices communication and observability
• Configure Istio traffic management, including virtual services, destination rules, and gateways
• Implement advanced traffic routing (canary deployments, A/B testing, traffic splitting) using Istio
• Deploy and manage Istio observability components (telemetry, distributed tracing, service graphs)
• Implement circuit breaking, retries, timeouts, and fault injection for resilience testing
• Configure Istio ingress and egress gateways for external traffic management
• Monitor and optimize service mesh performance and resource utilization
• Implement multi-cluster service mesh architectures across different cloud providers

Reverse Proxy & Load Balancing

• Deploy, configure, and manage HAProxy for high-performance load balancing and reverse proxy
• Implement HAProxy ACLs, backend routing, health checks, and session persistence
• Design and implement Nginx as reverse proxy for web applications and API gateways
• Configure Nginx for rate limiting and request filtering
• Implement Nginx load balancing algorithms and upstream health monitoring
• Manage Nginx Plus features for advanced traffic management and monitoring
• Optimize HAProxy and Nginx performance for high-throughput environments

Infrastructure as Code & Configuration Management

• Develop and maintain infrastructure as code using Terraform
• Create reusable, modular Terraform configurations for various cloud resources and Implement Terraform state management and remote backends
• Design and implement configuration management solutions using Ansible
• Develop Ansible playbooks and roles for automated server provisioning and configuration
• Integrate Terraform and Ansible workflows for end-to-end infrastructure automation
• Implement infrastructure version control, code review processes, and GitOps practices
• Manage infrastructure drift detection and remediation
• Create and maintain infrastructure documentation and architecture diagrams
• Implement policy-as-code using tools like OPA (Open Policy Agent) or Sentinel

CI/CD Pipeline Management

• Design, implement, and maintain continuous integration pipelines using Jenkins and Harness
• Optimize build times and pipeline efficiency
• Integrate security scanning (SAST, DAST, container scanning) into CI/CD pipelines
• Configure Jenkins jobs, pipelines, and shared libraries for automated build, configure build agents, runners, and execution environments
• Implement Harness deployment pipelines for cloud-native applications
• Integrate CI/CD pipelines with version control systems (Git, GitHub, GitLab)
• Implement continuous deployment workflows using ArgoCD for Kubernetes-based applications
• Design and implement GitOps workflows with ArgoCD for declarative application delivery
• Manage ArgoCD application definitions, sync policies and multi-cluster deployments
• Implement progressive delivery strategies (blue-green deployments, canary releases) using ArgoCD

Message Streaming & Event-Driven Architecture

• Deploy and manage Apache Kafka clusters for real-time data streaming and event-driven architectures
• Configure Kafka topics, partitions, replication factors, and retention policies
• Implement Kafka Connect for data integration with various sources and sinks
• Monitor Kafka cluster health, performance metrics, and consumer lag
• Optimize Kafka performance for high-throughput and low-latency use cases
• Troubleshoot Kafka producer and consumer issues

Database & Proxy Management

• Deploy, configure, and manage ProxySQL for MySQL load balancing and high availability
• Implement query routing, caching, and connection pooling strategies using ProxySQL
• Optimize database performance through ProxySQL query analysis and optimization
• Implement database failover and disaster recovery using ProxySQL
• Monitor ProxySQL metrics and troubleshoot connection and performance issues
• Integrate ProxySQL with database clusters and replication topologies
• Implement database access security and audit logging through ProxySQL

Cloud Networking

• Design and implement cloud networking architectures, including VPCs, subnets, and network segmentation
• Configure and manage cloud load balancers (Application Load Balancers, Network Load Balancers, Cloud Load Balancing)
• Implement VPN connections, Direct Connect/Interconnect, and hybrid cloud networking solutions
• Implement network security controls, including security groups, network ACLs, and firewall rules
• Implement network monitoring and traffic analysis
• Troubleshoot complex networking issues across multi-cloud environments
• Design and implement private connectivity between cloud providers

Secrets Management & Security

• Configure and manage HashiCorp Vault for centralized secrets management across multi-cloud environments
• Configure Vault secret engines (KV, database, PKI, AWS, GCP, Azure dynamic secrets)
• Manage Vault high availability clusters and disaster recovery procedures
• Implement dynamic database credentials and secret rotation strategies
• Manage Vault encryption as a service for application-level encryption
• Implement Vault agent and sidecar injectors for Kubernetes workloads
• Migrate secrets from legacy systems to Vault

Qualifications, Competency & Skills Required

Education & Experience

• Bachelor's degree or diploma in Computer Science, Information Technology, Engineering, or related field
• Minimum of 5 years of proven experience in cloud engineering, DevOps, or platform engineering roles
• Hands-on experience managing production workloads across multiple cloud platforms
• Relevant cloud and technology certifications are highly desirable 

Technical Skills

Cloud Platforms (Required)

• Google Cloud Platform (GCP): Deep expertise in Compute Engine, GKE, Cloud Storage, Cloud SQL, VPC, Cloud Functions, Cloud Run, IAM
• Amazon Web Services (AWS): Proficiency in EC2, EKS, S3, RDS, VPC, Lambda, ECS, CloudFormation, IAM
• Microsoft Azure: Experience with Virtual Machines, AKS, Blob Storage, Azure SQL, Virtual Networks, Azure Functions, ARM templates
• Oracle Cloud Infrastructure (OCI): Familiarity with Compute, OKE, Object Storage, networking, and OCI-specific services
• Multi-cloud architecture design and implementation experience
• Cloud migration strategies and execution (lift-and-shift, re-platforming, re-architecting)

Container & Orchestration (Required)

• Expert-level Kubernetes knowledge, including cluster architecture, networking, storage, and security
• Hands-on experience with managed Kubernetes services (GKE, EKS, AKS)
• Proficiency in Docker containerization, image optimization, and registry management
• Experience with Helm charts for application packaging and deployment
• Knowledge of container runtime environments (containerd, CRI-O)

Service Mesh & Microservices (Required)

• Istio: Deep expertise in Istio architecture, deployment, and operations
• Istio traffic management (virtual services, destination rules, gateways, service entries)
• Istio security features (mTLS, authorization policies, peer authentication, request authentication)
• Istio observability and telemetry configuration
• Multi-cluster and multi-mesh deployments
• Service mesh troubleshooting and performance optimization
• Understanding of sidecar proxy patterns and Envoy proxy
• Experience with other service mesh solutions (Linkerd, Consul Connect) is a plus

Reverse Proxy & Load Balancing (Required)

• HAProxy Advanced configuration and management for load balancing and high availability
• Nginx Expert-level configuration as reverse proxy and API gateway
• Nginx rate limiting, and performance tuning
• Nginx load balancing algorithms and upstream configurations
• Experience with Nginx modules and custom configurations
• High availability configurations using keepalived, VRRP, or similar
• Integration with Kubernetes ingress controllers (Nginx Ingress, Istio Ingress)

Infrastructure as Code (Required)

• Advanced Terraform skills for multi-cloud infrastructure provisioning
• Terraform module development, state management, and workspace strategies
• Proficiency in Ansible for configuration management and automation
• Ansible playbook development, roles, and inventory management
• Experience with version control systems (Git) and GitOps workflows
• Infrastructure testing frameworks (Terratest, Kitchen-Terraform)

CI/CD Tools (Required)

• Jenkins: Pipeline development (declarative and scripted), shared libraries, plugin management
• Harness: Deployment pipeline configuration, workflow creation, approval gates
• ArgoCD: GitOps workflows, application synchronization, multi-cluster management
• Integration of CI/CD tools with Kubernetes and cloud platforms
• Automated testing and deployment strategies
• Artifact repository management (Nexus, Artifactory, cloud-native registries)

Messaging & Streaming (Required)

• Apache Kafka architecture, cluster management, and operations
• Kafka topic design, partitioning strategies, and performance tuning
• Kafka Connect experience
• Experience with Kafka management tools (Kafka Manager, Cruise Control)
• Understanding of event-driven architectures and patterns

Database & Proxy Technologies (Required)

• ProxySQL configuration, management, and optimization
• MySQL database administration basics
• Understanding of database replication and clustering

Observability & Monitoring (Required)

• Prometheus metrics collection, PromQL, and alerting rules
• Grafana dashboard design and visualization techniques
• Log aggregation and analysis

Networking (Required)

• Deep understanding of TCP/IP, DNS, HTTP/HTTPS, and network protocols
• Cloud networking concepts (VPC, subnets, routing tables, NAT, VPN)
• Load balancing strategies and implementations
• Service discovery and DNS-based routing
• Network security and firewall configuration
• Software-defined networking (SDN) concepts

Scripting & Programming

• Proficient in scripting languages: Python, Bash
• Go or python programming basics for tooling development
• YAML and JSON for configuration management
• Understanding of software development best practices

Secrets Management (Required)

• HashiCorp Vault: Advanced knowledge of Vault architecture, deployment, and operations
• Vault authentication methods and integration with cloud providers and Kubernetes
• Vault secret engines (KV v1/v2, database, transit, cloud dynamic...

What we can offer you

• Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

What to expect in the hiring process

• A technical interview with the Hiring Manager
• A behavioural and technical interview with a member of the Executive team.