About the Team

Careem Deliveries is looking for a Corporate Collections Lead for its Careem B2B business to ensure that customers’ debts are collected in line with contractual terms.

What You'll Do: 

• Effective collaboration with team members, business partners and stakeholders across markets including UAE, KSA & Qatar, and Jordan for recovery/collection from clients
• Collection of due receivables  from clients in a timely manner as per credit terms of the service contract and Careem’s credit and collection policy
• Regular monitoring of client payments and dispute  resolution where necessary
• Investigation of payment discrepancies
• Issuing Credit notes to clients in oracle 
• Generating SOAs of clients for visibility and action on due receivables 
• Performing required analysis, reports and controls
• Ensuring performance metrics are met
• Address client inquiries or disputes related to payments and resolve issues promptly.
• Prepare regular aging reports and share updates on outstanding receivables with the team.
• Contact customers via phone or email to ensure prompt payment of invoices.
• Record incoming payments and match them against customer invoices.
• Update AR aging report before collection call
• Timely follow up with customers
• Good knowledge of IFRS 9
• Create and share invoices with customers timely and accurately
• Lead Collection call with all the stake holders for all markets
• Make sure to resolve the issues before the next call
• Setup meeting with client if required to resolve the issue and release of payment
• Support internal departments to improve team performance.
• Make sure to meet the collections targets and avoid ECL impact.

What You'll Need: 

• Degree in Economics, Accounting or any related Finance/Business course preferred
• 3-4+ years of relevant work experience 
• Previous experience with Oracle would be a plus
• Proactive approach and demonstrating full ownership of assigned tasks
• Good knowledge of Excel
• Excellent communication and negotiation abilities

What we’ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.