Area Manager

Type of Work: Full Time, Exempt (Bonus Eligible)
Market: Western Pennsylvania (Brookville, State College, Dubois, Greensburg, Erie, Gettysburg, York, Lebanon, Harrisburg, Lancaster, Altoona)
Travel: This role supports up to 11 Pennsylvania retail locations. Weekly in‑market travel to these stores is required.
Candidates must be able to commute within the Central and Western PA markets multiple times per week. Regular long-distance driving between stores is a core responsibility of this position.

Who You Are: 

As the Area Manager, you will be responsible for leading and developing talent across multiple locations to build consistency across the brand. You will coach, motivate, navigate, and serve as a sounding board for Store Managers, business partners, and sales drivers. Your responsibilities will include building the retail business strategy and setting direction for the store teams.

What You'll Do:

• Drive revenue growth by developing and executing sales strategies that leverage talent to provide positive financial results.
• Lead organizational change by assessing current operational status and creating/implementing improvements to meet the needs of the business.
• Focus on P&L by monitoring, recording, and directing revenue and spending across multiple locations.
• Coach store teams to develop and maintain operational best practices in areas of inventory control, store presentation, and asset protection.
• Create and maintain high standards for the guest journey and train team members on how to provide the best experience for our guests.
• Analyze and observe guest experience/feedback to create opportunities for process improvement.
• Retain and develop top talent across multiple locations.
• Provide leadership to the assigned region and mentor all store-level leadership teams.
• Identify opportunities for improvement in the store region; design and implement training, policies, goals, and other resources to maximize productivity and morale.
• Maintain knowledge of market, competition, and best practices and trends in sales techniques and strategies.
• Monitor and analyze business trends across all stores within the area.
• Attend and participate in sales and management training meetings and events as directed by management.
• Adhere to state regulations.
• Flexibility and availability regarding scheduling-must be able to work nights, weekends, and holidays. Open availability to meet business needs is required.
• Ability to travel up to 80% of your week, including overnight stays, to visit stores within the market, attend regional meetings and conferences, or for other business needs.
• Perform other duties as assigned.

What You'll Bring:

• Retail Leadership Expertise: 4+ years of retail management experience with a strong foundation in store operations, sales performance, and delivering exceptional customer experiences.
• Multi-Unit Oversight: 2+ years of experience managing multiple locations, driving operational consistency, performance, and execution across stores.
• High-Volume Store Experience: Proven success leading a high-volume store generating $9M+ in annual revenue, with accountability for sales, profitability, and operational efficiency.
• People Leadership & Development: 4+ years of experience building, coaching, and developing high-performing teams, with a track record of improving engagement, retention, and performance.
• Results-Driven Operator: Demonstrated ability to maximize sales, achieve business objectives, and drive KPIs across an assigned area.
• Strategic & Big-Picture Thinking: Ability to identify opportunities, implement innovative solutions, and drive revenue growth while enhancing the overall guest experience.
• Strong Communication Skills: Effective communicator with the ability to influence and collaborate at all levels, both internally and externally.
• Feedback & Leadership Agility: Comfortable managing up, giving and receiving feedback, and fostering a culture of openness and accountability.
• Change Leadership: Ability to lead and socialize organizational change, driving alignment, accountability, and adoption across teams.
• Talent Management: Skilled in identifying, developing, and retaining top talent, while effectively coaching and improving underperformance.
• Analytical & Systems Savvy: Proficient in navigating complex systems, analyzing financial and operational reports, and translating insights into action.
• Business Acumen: Strong understanding of sales, marketing, and supply chain principles, with the ability to connect these functions to drive overall business success.

About the Role: Lead Leaders. Scale the Future of CX.

We’re looking for a Senior Manager, Client Experience to lead and evolve our client experience operations. 

You’ll oversee a team of CX Managers and their organizations, driving performance against key service metrics while building scalable systems and championing next-generation, AI-enhanced support solutions. This role bridges strategy and execution - guiding frontline performance while influencing how we deliver smarter, faster, and more proactive merchant experiences.

If you’re a seasoned leader with 3PL or logistics experience, a track record of operational excellence, and a passion for developing people and systems that scale, we want you leading our charge in the West.

What You’ll Be Rocking Every Day

Lead Through Leaders

• Manage, mentor, and develop CX Managers overseeing multi-site teams.
• Build strong leadership rhythms around coaching, calibration, and accountability.
• Develop future leaders through performance reviews, succession planning, and growth frameworks.
• Foster a culture of trust, ownership, accountability, and results across distributed teams.
  
  

Own the Metrics That Matter

• Drive outcomes for CSAT, First Response Time (FRT), Resolution Time, and Cost per Case.
• Use data to identify trends, build action plans, and execute performance improvements.
• Partner with RevOps and Workforce Planning to forecast demand, staffing, and productivity.
• Lead WBRs and MBRs that move from reporting to real operational impact.
  
  

Champion the Merchant Experience

• Act as the senior escalation point for complex or high-value merchant concerns across the region.
• Partner directly with warehouse leadership and Operations to troubleshoot and prioritize merchant issues on the floor.
• Create tight feedback loops with cross-functional teams - Operations, Merchant Success, Billing, and Onboarding to ensure a seamless end-to-end experience.
• Identify root causes and drive proactive communication strategies to prevent repeat issues.
  
  

Drive Innovation and Efficiency

• Partner with CX leadership and domain teams to enhance automation and AI capabilities within the support ecosystem.
• Translate frontline insights into smarter systems, knowledge base improvements, and self-service opportunities.
• Champion adoption of new technologies that improve speed, accuracy, and merchant satisfaction.
• Balance innovation with operational discipline - ensuring change drives measurable results.
  
  

Build Systems That Scale

• Contribute to the design and rollout of CX frameworks, playbooks, and performance scorecards.
• Support network-wide standardization of reporting, quality assurance, and process excellence.
• Collaborate with peers in CX leadership to align on workforce strategy, site readiness, and training priorities.
  
  

Champion Culture and Engagement

• Lead with empathy and accountability - ensuring teams feel supported, informed, and challenged.
• Recognize wins, celebrate milestones, and maintain energy through periods of high demand.
• Promote a “Michelin Star” mindset that blends precision, consistency, and merchant obsession.
  
  

What Makes You a Great Fit

✔ You’ve Led Leaders - you know how to develop managers and scale performance across sites.

✔ You’re Both Analytical and Empathetic - you manage through data but lead through people.
✔ You Bridge Strategy and Execution - you can move seamlessly from coaching a manager to shaping regional strategy.
✔ You’re Comfortable on the Floor and in the Exec room - equally adept at resolving merchant issues in real time and presenting improvement plans to executives.
✔ You Embrace Innovation - you see technology and AI as tools to enhance and not replace the human experience.
✔ You’re Ambitious and Growth-Minded - you don’t shy away from challenges; you seek them. You’ll grow in this role, gain cross-functional exposure, and help build the next generation of CX leadership.

What You Bring to the Table

• 6–8 years of progressive leadership experience in Customer Experience, Operations, or Service Management
• At least 3+ years managing managers or multi-site teams
• Proven record of driving improvements in CSAT, FRT, Resolution Time, and Cost per Case
• Experience in 3PL, logistics, or eCommerce fulfillment environments
• Strong operational and analytical acumen with comfort in forecasting, headcount planning, and process optimization
• Familiarity with CRM, ticketing, and workforce management platforms
• Exceptional communication skills, with the ability to partner across Ops, Product, and RevOps
  
  

Ready to Redefine the Merchant Experience?

Join us and help lead the next evolution of Client Experience - developing great managers, driving operational excellence, and shaping how technology and people work together to deliver Michelin-Star service at scale.

At ShipMonk, we’re a leadership factory - we build leaders, not just teams. If you’re hungry to grow, ready to build, and excited to lead transformation, this is where you’ll do some of the best work of your career.

Overview:

The Merchant Success Manager will be involved in all aspects of the merchant experience. They will focus on our top-tier accounts. Their main objective is to assist our merchants in the growth and scale of their brands through logistics and operational expertise as well as helping the merchant better understand the full potential of Shipmonk. They must champion a collaborative culture with different business groups and departments, to improve merchant support programs and enhance merchant satisfaction.

Who we are:

• We are an outcome-driven and merchant-focused team, emphasizing partnership and long-term growth.
• We have a deeper level of accountability with our merchants, aligning with their goals rather than just fulfilling your own job obligations
• We are proactively enabling merchants to succeed using your platform, services, or solutions.
• We are shifting the conversation from simply managing relationships to being a strategic partner in our merchant’s growth

What you'll do:

• Deep dive into each assigned top tier account, learning the business of each merchant
• Align with the merchant’s goals to better guide and service them
• Establish long-standing, trusted relationships with merchants, and develop open and effective channels of communication
• Update and assist with internal projects for merchants, to increase merchant satisfaction
• Encourage revenue growth by inspiring merchants to utilize additional services
• Become the reliable point of contact for each merchant
• Be involved in day-to-day operations to gain a better understanding of how our company is servicing our merchants
• Become the internal go-to for questions regarding top tier merchants
• Provide regular updates to merchants on the progress of their account regarding, but not limited to: Order flows, carrier and shipment statistics, client support tickets and inquiries, integrations, recommendations for improvement and growth

What you'll need:

• Minimum three years of experience in a relatable Account Management/Client Success role
• Minimum one-year experience in a management position (preferred)
• Must be able to work in a fast-paced environment, and demonstrate the ability to meet deadlines
• Strong communication skills required (verbal and written)
• Must be willing to travel to different facilities and client locations
• Upbeat and enthusiastic personality, with a go-getter attitude
• Must be a problem solver with forward-thinking
• Proficiency with Microsoft Office
• Experience with Warehouse Management Systems is a plus
• Experience with Salesforce is a plus

We are exceptionally proud of our dedicated, brilliant ShipMonkers -- the employees who collaborate to provide first-class service, solve problems, and get the job done. We work hard and have fun at work while prioritizing growth, innovation, and diversity as key values. When we add new positions at ShipMonk, we define the role 80% and look for talented individuals who can join the team, run fast, and co-create the other 20% of their job. We need our team to get engaged from Day 1 to do the work and define the work that will make us successful in the near and long term.

Perks Of Being a ShipMonker

• Full health benefits coverage (medical, dental, vision)
• Unlimited Paid Vacation Time
• 401(k) retirement plan

We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

The Role 

GTI is seeking an experienced Operations Manager to lead our production team in our (CITY, STATE) facility. As Operations Manager, you’ll coordinate with on the ground leadership to direct all the daily processes and long-term targets of our production facility in (CITY, STATE). You’ll grind away at the details of managing internal resources to maximize safety, compliance, efficiency, productivity and culture. You’ll also blaze the path toward creating and developing the multilevel professional team in (CITY, STATE), and you’ll work closely with the management team to keep every detail of the facility up to snuff. You will be the one to ensure product quality standards are maintained, complete and accurate orders are processed and delivered, and inventory integrity is maintained. The operational duties are mostly hands-on and direct in nature and require substantial time be spent on the plant floor working closely and directly with all production employees.  A strong leader knows that success is always a joint effort, and the Operations Manager will also excel at working with leadership from GTI Headquarters to help make sure GTI is smoking the competition at every level!

Responsibilities 

• Oversee all strategic planning and vision for facility plant operations for processing, packaging, maintenance, quality and logistics/fulfillment
• Manager all facility activities working closely with departmental managers ensuring wholesale objectives are accomplished on time and budget
• Partner with facility General Manager on budgeting; Analysis of facility data, including efficiency metrics, labor variance analysis, defect rates, cost drivers, volume and capacity planning, etc. to make recommendations on optimal quality and efficiency improvements and capital expenditures
• Develop and produce reporting to clearly illustrate the trends of the business
• Manage and maintain a company culture consistent with the culture established at GTI corporate of accountability, transparency and enjoyment
• Participate in developing and implementing rules, regulations, policies, and procedures to advance GTI’s mission, vision, goals and objectives
• Continuously improve the skills, knowledge and morale of all employees; create an environment where the entire team does the same
• Implement and maintain wholesale facility and equipment preventative maintenance program; replace, or make adjustments to plant facilities and equipment when necessary
• Ensure compliance with local, state, and federal billing or licensing requirements
• Will be required to be on-call and to respond to emergency situations at any time. This may include scheduling issues, potentially covering a vacant shift, facility issues and/or human resources requirements
• Other duties as assigned

Working Conditions

• Work involves daily exposure to allergens (such as cannabis, tree nuts, and coconut oil).

Qualifications  

• Bachelor’s Degree in Engineering or Business, preferred
• 5+ years of management experience in manufacturing environment; direct management of 30+ individuals in a manufacturing setting required
• Consumer Packaged Good experience preferred
• In-depth knowledge & understanding of Lean, Six Sigma, certifications a plus
• Exposure to horticulture and/or plant science and/or lab processing, a plus
• Can-do attitude and ability to adapt quickly; business is experiencing tremendous growth so previous operational experience in growth environment is substantially preferred
• Adapts and thrives in a demanding, start-up, fast-paced environment
• Superior communication and interpersonal skills (verbal, non-verbal, written), with the ability to build relationships at all levels, both internally and externally
• Possesses a high level of critical thinking
• Operates with a high level of professionalism and integrity, including dealing with confidential information
• Must understand and comply with the rules, regulations, policies, and procedures of GTI
• Must have a solid understanding of the Medical Marijuana laws, rules and regulations set forth by the state; a pursuit to further their understanding and knowledge of the industry and the laws

Additional Requirements 

• Must pass any and all required background checks
• Must be and remain compliant with all legal or company regulations for working in the industry

Motional’s Pittsburgh office is located in the new Hazelwood Green development, a culmination of the city’s goal of restoring an economic driver to the neighborhood in a thoughtful, inclusive, and sustainable way. With views along the Monongahela river, the Pittsburgh office is in the heart of this new state of the art development.

Mission Summary:

The SQE position is based at the Pittsburgh Technical Center, Pittsburgh PA, and reports to the Supplier Quality Manager based at the Las Vegas, Nevada Technical Center. Quarterly travel to Supplier manufacturing sites is anticipated (at a minimum). 

The SQE will be responsible for executing the Advanced Product Quality Planning (APQP) process with Suppliers selected for potential Generation 3 activities, in addition to pursuing continuous improvement and warranty reduction for the current Generation 2 build. The role involves conducting Program Reviews against established program milestones and escalating issues as necessary. The individual must ensure the supply base adheres to Motional standards, that quality and manufacturing processes are enabled, and that non-conformances are identified and prevented from proceeding to subsequent manufacturing sites. Prompt reaction to and cross-functional resolution of known non-conformances is required.

What you’ll do:

• Ensure supplier adherence to APQP processes, including product Production Part Approval Process (PPAP) submission and approval requirements.
• Review and approve supplier quality plans (Control Plans, Process Failure Mode and Effects Analysis [PFMEA]) for new components and assemblies essential for vehicle launch.
• Conduct reviews of supplier manufacturing processes and quality management systems.
• Facilitate root cause analysis and the implementation of corrective actions for supplier quality issues.
• Execute on-site supplier visits to conduct root cause analysis and verify the effectiveness of corrective actions related to supplier quality issues.
• Implement and monitor supplier part qualification and certification processes (PPAP, Run at Rate).
• Enhance the quality performance of suppliers through on-site workshops, providing technical assistance in developing robust quality systems, or offering other necessary technical support.
• Provide technical assistance during supplier launch, change-over, and ongoing production activities.
  
  

What We’re Looking For:

• A Bachelor's degree is mandatory. A degree in Engineering (Mechanical, Industrial, Electrical, Manufacturing, Welding, Plastics, Materials, Chemical preferred) or an equivalent Technical Degree such as Applied Mathematics, Chemistry, or Physics is acceptable.
• A minimum of 2 years of experience in quality, engineering, and/or manufacturing is required.
• Proficiency in reading and interpreting engineering drawings, performing part measurements, and understanding gage design and function.
• Demonstrated knowledge of Geometric Dimensioning and Tolerancing (GD&T).
• Proven knowledge of manufacturing and assembly plant processes, procedures, tooling, equipment, and facilities.
• Demonstrated knowledge of probability, statistical quality control, and design of experiments.
• Proven ability to investigate complex quality problems and apply sound technical judgment to develop effective solutions.
• Demonstrated ability to concurrently manage multiple projects and lead diverse cross-functional teams.
• High level of interpersonal skills necessary to work both independently and collaboratively.
• Strong oral, written, and presentation communication skills.
• Ability to travel up to 75% (domestic and international).
• This position necessitates the ability to legally operate a motor vehicle on a regular basis.
  
  

Bonus Points:

• One or more years of Original Equipment Manufacturer (OEM) or Tier 1 experience within automotive quality, manufacturing, or engineering functions, including demonstrated experience and capability in any of the following areas:.
• Statistical Problem Solving (e.g., Red X, Six Sigma, DMAIC).
• Product Engineering.
• Lean Manufacturing and/or Manufacturing Quality.
• Manufacturing, Process, and/or Tool Engineering.
• Quality Systems Planning (APQP), including PPAP.

This role is based in our Pittsburgh office and requires in-office days each week.

As a Customer Service Liaison, you are a Special Project owner playing a crucial role as an intermediary between our client-facing team and warehouse operations. Your primary responsibility involves facilitating timely communication and updates between various departments, including Receiving, Inventory, Picking, Packing, Wholesale, Special Projects, and Subscription Box, ensuring efficient resolution of time-sensitive issues. By accelerating information flow, you contribute significantly to enhancing our clients' experience and resolving issues promptly, ultimately making a meaningful difference in the success of our merchants.

The Customer Service Liaison will have the opportunity to make a meaningful difference in the lives of our merchants by accelerating the flow of communication and helping us solve issues faster.

What you'll do:

• Work Order & Operational Triage
• Review open work orders and identify items requiring immediate feedback.
• Determine when escalation or clarification is needed from Warehouse or Happiness Engineers.
• Relay operational questions to the appropriate individuals and ensure responses are delivered efficiently.
• Maintain strong cross-department communication to prevent bottlenecks.
• Warehouse & Fulfillment Expertise
• Develop and maintain full comprehension of all warehouse departments and fulfillment processes.
• Conduct periodic check-ins with department leads to stay aligned on priorities.
• Assist warehouse teams with priority Special Project tasks when needed.
• During peak season, actively support warehouse operations (picking, packing, EC-batching, labeling, kitting, sorting).
• Embrace an “all hands on deck” mindset during high-volume periods.
• Client Communication & Scope Definition
• Communicate with clients to define project scope, gather requirements, and clarify expectations.
• Ensure a complete understanding of deliverables before execution begins.
• Project Coordination & Execution
• Align Operations with project objectives and ensure clear execution instructions.
• Create orders and manage receivings to support project execution.
• Monitor account balances, inventory levels, and operational readiness.
• Monitoring & Timelines
• Track progress against deadlines and milestones.
• Adjust strategy proactively to protect timelines.
• Client Experience & Resolution
• Provide consistent updates to clients throughout the project lifecycle.
• Proactively identify and resolve issues impacting success.
• Escalate unresolved or complex issues appropriately to avoid delays.
• Team Coordination & Continuity
• Maintain communication with Sr. CXL and Liaison team members.
• Ensure proper documentation of Special Projects.
• Support PTO/OOO coverage planning to maintain continuity.
  
  

What you'll need:

• Operationally Fluent & Process-Savvy – Demonstrates full comprehension of warehouse departments, fulfillment workflows, and special project execution, enabling accurate, confident communication between CX and Operations.
• Proactive Communicator & Information Broker – Reviews open work orders, identifies priority items requiring immediate action, and ensures timely, accurate feedback between warehouse teams and Happiness Engineers.
• Cross-Functional Bridge Builder – Strengthens collaboration across departments by relaying questions to the right stakeholders, conducting routine check-ins with warehouse leads, and maintaining alignment between client expectations and operational reality.
• Client-Focused Project Manager – Clearly defines scope, manages timelines, monitors milestones, and keeps clients consistently informed while ensuring operational instructions are executable and aligned with project goals.
• Hands-On, “All-In” Contributor During Peak – Willing to step into warehouse operations during high-volume seasons (picking, packing, kitting, labeling, batching) to protect timelines and deliver results when it matters most.
• Detail-Oriented & Accountable Executor – Manages orders, receivings, inventory levels, and account balances with precision to support seamless Special Project execution and minimize downstream issues.
• Calm Under Pressure & Escalation-Ready – Proactively identifies risks, resolves issues early, and escalates complex problems appropriately to prevent delays and protect client satisfaction.
• Able to lift 50 pounds
• Communication skills
• Proficient verbal and written English skills.
• Advanced problem solving
• Multitasking
• Time management
• Proficiency with computer programs (like Google Sheets, Docs, etc.)

Perks That Pack a Punch

💰 Competitive Salary + Bonus

🏖️ Paid Time Off + Paid Holidays

🩺 Health, Dental, Vision + 401k with Match

🌱 Company Events, Wellness Programs & More

📍 HQ in Fort Lauderdale + Global Fulfillment Network

🌍 Inclusive, Growth-Oriented Culture

Ready to lead the support team of the future?

Apply now and help our merchants stress less, grow more — and experience CX like never befo

Senior Product Manager 
Location: East Coast US

Senior Product Manager – Fulfillment Value-Added Services (VAS)

About the Role:

ShipMonk is looking for a Senior Product Manager – Fulfillment Value-Added Services (VAS) to lead the charge in operational customization. While others just ship boxes, we craft experiences and enable global scale. In this role, you will own the roadmap for everything that makes a package "special"—from high-tech personalization like engraving and embroidery to high-stakes B2B requirements like UPC tagging and retail ticketing.

Your mission is to take a merchant’s complex, multi-step project—whether it's a bespoke subscription box or a massive retail replenishment order—and translate it into seamless, system-driven transactions. You’ll work at the intersection of e-commerce logic, retail compliance, and physical throughput, ensuring that custom becomes configurable and slow becomes scalable.

Desired Experience:

• Education: Bachelor’s degree or equivalent practical experience.
• PM Core: 5+ years of experience in product management, specifically within logistics, manufacturing, or e-commerce tech.
• Strong experience with creating process flow diagrams, swimlanes, or similar operational/logistics diagrams (e.g., Lucidchart, Miro, FigJam, Visio).
• Domain Expertise: 2+ years of experience with WMS (Warehouse Management Systems), kitting logic, or Bill of Materials (BOM) management.

Skills & Responsibilities:

• Customer Research: Conduct interviews and engage with ShipMonk clients to understand inventory challenges and opportunities.
• VAS Roadmap Ownership: Lead the product lifecycle for specialized fulfillment—turning "Special Projects" into standard, scalable offerings.
• Implementation & Adoption: Collaborate with Go-to-Market teams to drive product launch, adoption, and customer onboarding.
• Workflow Architecture: Design "Cart-to-Floor" flows that ensure a customer's request for a "blue ribbon, tagged, and engraved" item is instantly translated into a clear task for a warehouse associate.
• Complexity Breakdown: Take messy, complex kitting projects and deconstruct them into system-driven, step-by-step digital transactions to minimize human error and maximize speed.
• Personalization Tech Integration: Manage the software side of hardware—integrating engraving, embroidery, and custom labeling tech directly into our fulfillment stack.
• Operational Engineering: Partner with Warehouse Ops to optimize "Special Project" stations, ensuring the physical layout matches the digital workflow you’ve built.
• Scalability & Automation: Move the needle from manual, one-off projects to automated, repeatable processes that can scale across our entire global network.
• Merchant Enablement: Build intuitive interfaces that allow merchants to configure their own "Value-Added" rules without needing a support ticket.
• Data-Driven Decisions: Use operational KPIs to identify bottlenecks in the kitting process. If a specific "tagging" step is slowing us down, you’re the one who finds out why and fixes it.
• Cross-functional Collaboration: Act as the glue between Sales (who sells the vision), Engineering (who builds the logic), and Operations (who does the work).

Senior Manager, Launch & Solutions

We are seeking a highly skilled and experienced Senior Manager to join our Launch Operations team at ShipMonk. As a member of the Launch Operations team, this role will play a pivotal role in the planning and execution of high-impact, high-visibility projects and initiatives, while driving operational excellence across our fulfillment centers.

What you’ll do:

• Merchant Launch & Solutions:
• Support the analysis of merchant attributes and SKU profiles to determine effective solution(s) 
• Own the successful design, execution and oversight of merchant launches, ensuring all operational aspects are thoroughly planned and executed.
• Coordinate with cross-functional teams to ensure all merchant launch requirements are met and any issues are promptly addressed.
• Define, track, and analyze metrics related to the launch of new merchants.
• Develop and support the implementation of new service offerings.
• Train and support Operations teams on new merchant solutions and service offerings, ensuring a smooth transition and effective utilization.
• Analysis:
• Develop and implement user-friendly workflows using tools such as Asana, Slack, Salesforce, and Google-based applications to streamline processes.
• Design and maintain dashboards and reporting tools to provide actionable insights and support data-driven decision-making.
• On-Site Support & Leadership Development:
• Provide on-site support and leadership development, ensuring team members are well-trained and equipped to meet operational challenges.
• Mentor and coach team members to build leadership capabilities and foster a culture of continuous improvement.

What you’ll need:

• Bachelor’s degree in supply chain management, logistics, business administration, or a related field
• Minimum of 5 years of experience in e-commerce fulfillment operations, inventory management, and process optimization, preferably in a fulfillment center or distribution environment.
• Strong leadership and team management skills with a proven track record of driving results.
• Excellent analytical and problem-solving abilities with a detail-oriented mindset. Ability to analyze data and generate actionable insights using analytical tools such as MS Excel, Google Sheets, Metabase, Tableau, etc.
• Proficiency in inventory management systems and software, such as ERP systems and warehouse management systems.
• Strong understanding of inventory control best practices, lean principles, and continuous improvement methodologies.
• Strong communication and interpersonal skills with the ability to collaborate effectively across departments and levels of the organization.
• Lean program leadership and/or certification(s) preferred.
• Preferred experience in Wholesale/B2B fulfillment
• Ability to travel up to 15-25%

What you'll do:

• The Operations Supervisor will lead, manage and develop a team of 25 to 30 ShipMonk Associates
• Communicate policies to Associates and act as the primary information source for the team, maintain compliance, consistency, and taking corrective action when needed
• Use software to keep records, edit, and manage the inventory flow
• The Operations Supervisor will focus on the productivity, process, and quality of warehouse operations through warehouse KPIs
• Report to upper management on stock levels, issues, employee performance, etc.
• Constantly work to improve processes
• Optimize employee workflow (e.g. submit requests for the appropriate supplies) in order to maximize productivity
• The Operations Supervisor will ensure that facility equipment is properly maintained and safe
• Communicate with the warehouse manager to make critical decisions
• Train new warehouse associates
• Be responsible for overseeing warehouse sanitation in your assigned department. Adequate training on sanitation will be provided and the employee will be responsible to identify when sanitation fails and the appropriate actions that are needed to correct

What you'll need:

• Associates or Bachelor's degree in Operations, Supply Chain, Management, Engineering or related field and/or Honorable Discharge from The United States Military as an NCO or higher rank preferred
• Minimum 2 years of experience in a supervisory role
• Working knowledge of inventory management software
• Excellent organization, planning skills, and strong attention to detail
• The Operations Supervisor will have outstanding communication and interpersonal abilities
• Proven track record of taking ownership, driving results, and managing change
• Ability to dive deep into data and provide thought-provoking, workable business solutions
• Available to work on weekends, holidays, and overtime as needed
• Ability to work in a fast-paced environment
• Must be able to stand for most of the day
• Ability to lift up to 50lbs.

What you'll do:

• The Operations Supervisor will lead, manage and develop a team of 25 to 30 ShipMonk Associates
• Communicate policies to Associates and act as the primary information source for the team, maintain compliance, consistency, and taking corrective action when needed
• Use software to keep records, edit, and manage the inventory flow
• The Operations Supervisor will focus on the productivity, process, and quality of warehouse operations through warehouse KPIs
• Report to upper management on stock levels, issues, employee performance, etc.
• Constantly work to improve processes
• Optimize employee workflow (e.g. submit requests for the appropriate supplies) in order to maximize productivity
• The Operations Supervisor will ensure that facility equipment is properly maintained and safe
• Communicate with the warehouse manager to make critical decisions
• Train new warehouse associates
• Be responsible for overseeing warehouse sanitation in your assigned department. Adequate training on sanitation will be provided and the employee will be responsible to identify when sanitation fails and the appropriate actions that are needed to correct

What you'll need:

• Associates or Bachelor's degree in Operations, Supply Chain, Management, Engineering or related field and/or Honorable Discharge from The United States Military as an NCO or higher rank preferred
• Minimum 2 years of experience in a supervisory role
• Working knowledge of inventory management software
• Excellent organization, planning skills, and strong attention to detail
• The Operations Supervisor will have outstanding communication and interpersonal abilities
• Proven track record of taking ownership, driving results, and managing change
• Ability to dive deep into data and provide thought-provoking, workable business solutions
• Available to work on weekends, holidays, and overtime as needed
• Ability to work in a fast-paced environment
• Must be able to stand for most of the day
• Ability to lift up to 50lbs.