Process Automation Lead, 3P | Tripadvisor 

About Tripadvisor 

The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork.

Are you ready to move beyond incremental improvements and lead a total AI-driven transformation? We are looking for a visionary Process Automation Lead to dismantle legacy friction and build a world-class, automated experience for the teams driving explosive growth for our Experiences business. You won’t just be mapping processes; you’ll be defining the future of how our Sales and Marketing teams scale.

We are seeking a visionary Process Automation Lead to architect and implement frictionless, AI-enhanced experiences for our partner-facing team. You will be the primary driver in enabling our Distribution Partnerships Sales and Marketing teams to 10x their impact. This is a high-autonomy role designed for a strategic leader who can bridge the gap between lean process optimization and cutting-edge AI opportunities. If you are a builder who thrives on dismantling legacy friction and scaling solutions in a fast-paced environment, we want you on our team.

Job Location: Remote

This role is a remote position in the [country]. Occasional travel to company offices as necessary.

Your Impact:

• Strategic Process Mapping: Lead discovery sessions to identify and map high-friction points in the employee and customer journey.

• AI-Driven Transformation: Translate complex AI and automation concepts—including Generative AI, chatbots, and predictive analysis—into scalable solutions for internal teams.

• Next-Gen Workflow Automation: Re-engineer and automate routine tasks to drastically improve resolution speed and accuracy.

• Root-Cause Resolution: Identify and eliminate product or process blockers that cause employee or partner friction, ensuring measurable impact on service quality.

• Full-Lifecycle Ownership: Oversee the end-to-end implementation of automation projects, ensuring they are scalable, data-validated, and aligned with our global service-solution strategy.

What You’ll Bring:

• Expertise in Scale: 5+ years of experience in sales or marketing operations with a proven track record of process optimization and automation.

• The "Automation Mindset": Deep understanding of Six Sigma methodologies paired with modern AI workflow tooling.

• Technical Translation: A natural ability to collaborate with technical teams and external vendors to turn business needs into seamless delivery.

• Relentless Collaboration: Strong stakeholder management skills with the ability to influence leadership and execute complex roadmaps.

• Customer Obsession: A mindset that puts the partner experience first, advocating for simplicity at every touchpoint.

Core Competencies for Success:

• Execution at Speed: You are comfortable challenging the status quo, experimenting rapidly, and seeking continuous improvement.

• Strategic & Data-Driven: You leverage data to identify opportunities and use an A/B testing mindset to validate solutions.

• Articulate Influence: Exceptional communication skills with the ability to translate technical complexity into clear, actionable insights for internal stakeholders.

• Industry Experience: Prior experience in a high-growth tech environment is preferred.

What We Offer 

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
• “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team.
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching. Give back? Give more! We match qualifying charitable donations annually.
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
• Travel perks. We believe that travel is employee development, so we provide discounts and more.
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
• Health benefits. We offer great coverage and competitive premiums.
• Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates.

Our Cultural Pillars:

Traveler first

We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. 

Execution is our edge

We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges. 

We succeed together

The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.

If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!

#LI-Remote

Salesforce Engineer

🌏 London, Manchester or Oxford (Hybrid)

💷 Discretionary Company Bonus Scheme

⏰ Monday – Friday (37.5h pw)

💖 Our perks

• 🌏25 days holiday (rising to 28 after 3 years’ service) plus bank holidays, to take time to recharge and do something you love.  
• 🤒 Private Medical - via vitality, with reward schemes paid for you and your family.
• 🤒 Health cash plan - via Simply Health for employee's and children claiming money back for dental, optical, etc
• 👍Pension – Oodle will contribute 5% of your salary into your pension pot to help you save for the future
• 🪙Life Assurance - 4 x annual salary - benefit funded by Oodle 
• 🥝Free breakfast, drinks and fruit in the office – you can help yourself to cereals, toast, fizzy drinks and lots of fruit. 
• 🤟Employee discounts – discounts you can access anywhere, anytime for all major shops. 
• 👌1 day volunteer day per year – an opportunity to give back to the community each year. 
• ⭐Mental health care – 6 free counselling sessions via our EAP (Employee Assistance Programme). 
• 🤧Paid sick leave – enhanced company sick pay.   
• 👨‍Enhanced family leave – we provide enhanced family leave for primary and secondary caregivers.

🚗 Oodle – who are we? 🚗

Our mission is to empower our customers by delivering simple experiences, straightforward lending products, and compassionate support, from application to final payment – and beyond.

Upgrading. Growing a family. Fresh starts. Big moves. Bumps in the road. - we finance cars, but more importantly, we finance people. Since 2016, we’ve supported tens of thousands of customers on their car buying journey

As an employer, your career is important to us. We’re committed to creating an environment where you can thrive as yourself. We celebrate diversity and inclusion, actively working to make sure every team member feels supported on their journey with us. Our Talent Development team is here to support your growth, providing opportunities for learning, development, and career progression.

🟢The Team

The Salesforce team is a crucial part of Oodle’s Engineering division. We drive the Salesforce platform and data  that integrates to all of our other front-end systems. We strive to deliver a high quality on all of our Salesforce and integrated software products, in a fun and social environment.

This role is based in either our London, Oxford or Manchester offices  and can be worked in a hybrid manner combining in-person collaboration within the office and  Finance team and remote/home working.

We are incredibly inclusive and open to most adaptations to working patterns, which can be discussed during the interview process.

🙌 The Role

Salesforce Engineer at Oodle Car Finance. 

A Salesforce Engineer works with the product teams to develop software products in line with the project management goals and contributes to the design and development of any work needing to be done by the team with regards to Salesforce, while ensuring that code is in line with the general ethos and approach to development of the Salesforce platform.

This is a great opportunity for someone who has been working with the Salesforce Platform in a development capacity but is looking for a role where they can grow into a Subject Matter Expert in all things SF. You will be joining an organisation who use multiple Salesforce clouds (Sales, Service, Marketing, Experience and Integration) in solutions aligned across multiple operational groups.

The Salesforce technical resources operate in a guild structure where platform knowledge and shared implementations are discussed across operational program boundaries. You should have a thirst for learning and an ability to communicate proposals and solutions to both Salesforce peers and technical resources not familiar with Salesforce.

What you’ll need for this role:

• Experience developing on the Salesforce Platform using both declarative and coded solutions
• An understanding of Lightning UX and configuring Salesforce for agent efficiency, using standard Salesforce features and Lightning Components
• Experience using a development IDE such as VSCode or IntelliJ
• Experience using Git or an equivalent source control system
• Experience in using integration technologies such as REST and SOAP
• Solid problem solving skills.

These are nice-to-have skills, we’re happy to train:

• Salesforce Certified Platform Developer I or equivalent demonstrable experience
• Exposure to development on Service Cloud implementations
• Exposure to development on Marketing Cloud implementations
• Exposure to Salesforce DX source format and usage of Salesforce CLI for both development and continuous integration
• Salesforce Certified Platform Developer II
• Jira and Confluence

👩‍💻 Hiring Process

• ☎️ Preliminary Interview (30 mins)
• 📲 Video Interview (30 mins) with the Head of Product
• 🔦 Final Technical Interview (1 hour) with the hiring manager and a member of the team.  

💚 Our Values

Our values are our personal brand and lay the foundation of what we care about the most. They provide us with guidance, so we can work towards the same goals. They are our DNA and are kept at the forefront of our Oodler’s mind when making business decisions.

• Embrace being human – empathy and diversity make us stronger
• Strive for awesome – it’s awesome when we do better every day
• Everyone’s a builder – we’re in this together and we win as a team
• Bravely honest – we’re honest with ourselves and everyone else
• Think customer – they’re at the heart of everything we do

To find out more about our culture and what happens at Oodle check out our LinkedIn and Instagram. 

Oodle is proud to be an inclusive workplace and we recognise diversity of experience, thoughts and backgrounds leads to better customer outcomes and an environment where our colleagues can thrive. We have several DEI networks which are made up of our ‘Oodlers’ who strive to make positive impacts to our cultures. 

We’d love if you could submit your application online, but if you need an alternative method or need reasonable adjustments to take part in the interview process, please email careers@oodlefinance.com.

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