Talent Acquisition Jobs in Ottawa.
All active Talent Acquisition roles based in Ottawa.
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The Company
Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.
Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.
The Role
The Senior People & Culture Business Partner is a strategic advisor and trusted coach to leaders, driving people strategies that accelerate revenue growth, strengthen customer impact, and scale high-performing commercial teams across Versaterm.
This role works in deep partnership with Sales, Marketing, Customer Success, and Revenue Operations leadership to design and execute people strategies aligned to pipeline growth, market expansion, and customer retention objectives.
This role brings deep expertise in organizational design, leadership capability, performance enablement, and change management within high-growth commercial environments. You will lead efforst to translate GTM strastegy into integrated people plans that enable agility, accountability, and measurable business results.
As a senior member of the People & Culture team, this role influences decision-making through data-driven insights and ensures alignment with Versaterm’s cultural principles.
This job posting is being used to fill an existing vacancy.
What You Do
· Partner with GTM senior leaders to diagnose organizational needs and design scalable people strategies that drive revenue growth, customer retention, and market expansion.
· Align workforce planning with pipeline forecasts, territory design, market expansion strategies, and capacity models to ensure the right talent is in place to achieve commercial targets.
· Lead complex cross-functional initiatives impacting GTM functions, such as sales org design, compensation structure alignment, M&A integration, go-to-market restructuring, or talent planning across multiple revenue teams.
· Provide strategic coaching to commercial leaders on performance management, leadership effectiveness, team engagement, and building high-performing, accountable sales and customer teams.
· Use people analytics, engagement data, attrition trends, and performance metrics (e.g., quota attainment, ramp time, retention) to inform strategic recommendations and measure impact.
· Partner closely with COEs (Talent Development, Talent Acquisition, Total Rewards) to design programs tailored to GTM needs, including incentive plan alignment, sales leadership development, and strategic hiring for growth markets.
· Lead change management strategies that support evolving GTM models, ensuring alignment between commercial priorities, culture, and people practices.
· Support annual compensation planning, performance cycles, and talent reviews with a focus on pay-for-performance, fairness, transparency, and future leadership pipeline readiness within revenue teams.
· Serve as a coach and mentor to People & Culture Business Partners, strengthening capability in supporting high-growth, performance-driven environments.
· Act as a cultural ambassador—promoting Versaterm’s principles while reinforcing a growth mindset, accountability, collaboration, and customer-centricity across GTM functions.
· Perform other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities.
What You Bring
· Bachelor’s degree in Business, Human Resources, or related field (Master’s or HR designation preferred).
· 7+ years of progressive HR experience, with at least 4 years in a consultative HR Business Partner capacity supporting revenue-generating or customer-facing teams.
· Demonstrated success partnering with Sales, Marketing, or Customer Success leaders in scaling teams, improving performance, and driving measurable business outcomes.
· Expertise in workforce planning, sales org design, performance enablement, and leadership development within growth-oriented environments.
· Strong business acumen with the ability to connect people strategy to revenue metrics and commercial performance indicators.
· Proven ability to influence and build credibility with senior commercial leaders.
· Experience in fast-paced, growth-oriented, or technology-driven environments.
· Deep understanding of employment legislation and HR practices in both Canada and the U.S.
· Demonstrated use of AI-enabled tools to support performance management, talent reviews, and workforce planning, improving the quality and speed of people-related decisions.
Note: Due to the nature of our work with public safety agencies, this position requires compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the FBI's CJIS Security Policy Resource Center.
Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.
Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers.
Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact info@versaterm.com.
Ready to apply?
Apply to Versaterm
Senior People and Culture Business Partner
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The Company
Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.
Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.
The Role
The Senior People & Culture Business Partner is a strategic advisor and trusted coach to leaders, driving people strategies that accelerate revenue growth, strengthen customer impact, and scale high-performing commercial teams across Versaterm.
This role works in deep partnership with Sales, Marketing, Customer Success, and Revenue Operations leadership to design and execute people strategies aligned to pipeline growth, market expansion, and customer retention objectives.
This role brings deep expertise in organizational design, leadership capability, performance enablement, and change management within high-growth commercial environments. You will lead efforst to translate GTM strastegy into integrated people plans that enable agility, accountability, and measurable business results.
As a senior member of the People & Culture team, this role influences decision-making through data-driven insights and ensures alignment with Versaterm’s cultural principles.
This job posting is being used to fill an existing vacancy.
What You Do
· Partner with GTM senior leaders to diagnose organizational needs and design scalable people strategies that drive revenue growth, customer retention, and market expansion.
· Align workforce planning with pipeline forecasts, territory design, market expansion strategies, and capacity models to ensure the right talent is in place to achieve commercial targets.
· Lead complex cross-functional initiatives impacting GTM functions, such as sales org design, compensation structure alignment, M&A integration, go-to-market restructuring, or talent planning across multiple revenue teams.
· Provide strategic coaching to commercial leaders on performance management, leadership effectiveness, team engagement, and building high-performing, accountable sales and customer teams.
· Use people analytics, engagement data, attrition trends, and performance metrics (e.g., quota attainment, ramp time, retention) to inform strategic recommendations and measure impact.
· Partner closely with COEs (Talent Development, Talent Acquisition, Total Rewards) to design programs tailored to GTM needs, including incentive plan alignment, sales leadership development, and strategic hiring for growth markets.
· Lead change management strategies that support evolving GTM models, ensuring alignment between commercial priorities, culture, and people practices.
· Support annual compensation planning, performance cycles, and talent reviews with a focus on pay-for-performance, fairness, transparency, and future leadership pipeline readiness within revenue teams.
· Serve as a coach and mentor to People & Culture Business Partners, strengthening capability in supporting high-growth, performance-driven environments.
· Act as a cultural ambassador—promoting Versaterm’s principles while reinforcing a growth mindset, accountability, collaboration, and customer-centricity across GTM functions.
· Perform other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities.
What You Bring
· Bachelor’s degree in Business, Human Resources, or related field (Master’s or HR designation preferred).
· 7+ years of progressive HR experience, with at least 4 years in a consultative HR Business Partner capacity supporting revenue-generating or customer-facing teams.
· Demonstrated success partnering with Sales, Marketing, or Customer Success leaders in scaling teams, improving performance, and driving measurable business outcomes.
· Expertise in workforce planning, sales org design, performance enablement, and leadership development within growth-oriented environments.
· Strong business acumen with the ability to connect people strategy to revenue metrics and commercial performance indicators.
· Proven ability to influence and build credibility with senior commercial leaders.
· Experience in fast-paced, growth-oriented, or technology-driven environments.
· Deep understanding of employment legislation and HR practices in both Canada and the U.S.
· Demonstrated use of AI-enabled tools to support performance management, talent reviews, and workforce planning, improving the quality and speed of people-related decisions.
Note: This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on the Government of Canada's security screening process, please visit Public Services and Procurement Canada.
Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.
Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers.
Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact info@versaterm.com.
Ready to apply?
Apply to Versaterm
The Company
Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.
Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.
The Role
The Senior Manager, Customer Support provides leadership and oversight to multiple Support Managers, Team Leads and their teams spanning complex support functions that encompass technical support and user enablement services. They ensure performance excellence across diverse teams, drive strategic transformation of support capabilities, develop organizational talent, and align comprehensive support strategies with business objectives while maintaining oversight of critical customer relationships and escalations affecting public safety operations.
What You'll Do
- Lead a complex integrated support function including directly managing 3-5 Customer Support Managers or Team Leads and overseeing a 20+ person support team
- Drive performance and growth across multiple teams with varied support disciplines and responsibilities
- Establish and monitor KPIs spanning technical SLAs, customer adoption metrics, and satisfaction scores
- Lead strategic initiatives to transform and integrate traditional support models into unified service delivery
- Develop comprehensive support strategies for new product launches, acquisitions, and major implementations
- Serve as executive escalation point for critical issues requiring multi-disciplinary resolution
- Partner with Engineering, Product, Sales, and Customer Success leadership on enterprise initiatives
- Build and maintain relationships with key customer executives including chiefs, directors, and administrators
- Lead organizational change management for tool implementations, process improvements, and service model evolution
- Develop talent pipeline through succession planning, cross-training, and leadership development programs
- Create and manage departmental budget including headcount, tools, training resources, and customer programs
- Drive adoption of emerging technologies including AI, automation, and predictive analytics across all support types
- Establish quality assurance frameworks and best practices spanning technical and educational support
- Represent support organization in executive planning, product strategy, and customer advisory boards
- Lead crisis management for major incidents affecting multiple customers, products, or public safety operations
- Develop and negotiate SLA agreements and success plans for enterprise and strategic accounts
- Create organizational dashboards integrating operational metrics with customer success indicators
- Foster culture of innovation, versatility, and excellence across diverse support disciplines
- Mentor Support Managers and develop future leaders across technical and customer success paths
- Drive cross-department collaboration to deliver exceptional end-to-end customer experiences
- Establish standardization and efficiency while maintaining flexibility for varied customer needs
- Lead vendor relationships for support tools, training providers, and third-party integrations
- Champion industry thought leadership in integrated support models for public safety software
- Perform other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities
What You'll Bring
Required Qualifications:
- Bachelor's degree in Computer Science, Technology, Information Systems, Business, or related field
- 8-10+ years of progressive experience across technical support and/or customer success with at least 3+ years in a managerial or leadership role or applicable combination of experience.
- Proven track record of managing multiple teams or complex support organizations with diverse functions
- Deep experience supporting enterprise software in public safety or mission-critical environments
- Demonstrated success in organizational transformation and integration of support functions
- Strong business acumen with ability to align support strategy with revenue and growth
- Excellent executive communication, presentation, and relationship management skills
- Proven ability to influence across organizational boundaries and drive change without direct authority
- Experience with comprehensive metrics spanning operational efficiency and customer support
- Track record of managing high-performing, scalable, and versatile support organizations
Asset Qualifications:
- Multiple advanced certifications (ITIL Expert, CCXP, Six Sigma Black Belt)
- Experience with public safety standards (NENA, APCO, CJIS)
- Knowledge of AI and machine learning applications across support domains
- Executive leadership training or MBA
- Experience building shared services or centers of excellence
Note: This position requires security clearances due to the nature of our work with public safety agencies. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance from the Government of Canada. Additionally, candidates must comply with the FBI's Criminal Justice Information Services (CJIS) Security Policy and pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information, please visit Public Services and Procurement Canada for Reliability clearance details and the FBI's CJIS Security Policy Resource Center for CJIS requirements.
Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.
Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers.
Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact info@versaterm.com.
Ready to apply?
Apply to Versaterm
The Company
Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.
Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.
The Role
The Senior Manager, Customer Support provides leadership and oversight to multiple Support Managers, Team Leads and their teams spanning complex support functions that encompass technical support and user enablement services. They ensure performance excellence across diverse teams, drive strategic transformation of support capabilities, develop organizational talent, and align comprehensive support strategies with business objectives while maintaining oversight of critical customer relationships and escalations affecting public safety operations.
What You'll Do
- Lead a complex integrated support function including directly managing 3-5 Customer Support Managers or Team Leads and overseeing a 20+ person support team
- Drive performance and growth across multiple teams with varied support disciplines and responsibilities
- Establish and monitor KPIs spanning technical SLAs, customer adoption metrics, and satisfaction scores
- Lead strategic initiatives to transform and integrate traditional support models into unified service delivery
- Develop comprehensive support strategies for new product launches, acquisitions, and major implementations
- Serve as executive escalation point for critical issues requiring multi-disciplinary resolution
- Partner with Engineering, Product, Sales, and Customer Success leadership on enterprise initiatives
- Build and maintain relationships with key customer executives including chiefs, directors, and administrators
- Lead organizational change management for tool implementations, process improvements, and service model evolution
- Develop talent pipeline through succession planning, cross-training, and leadership development programs
- Create and manage departmental budget including headcount, tools, training resources, and customer programs
- Drive adoption of emerging technologies including AI, automation, and predictive analytics across all support types
- Establish quality assurance frameworks and best practices spanning technical and educational support
- Represent support organization in executive planning, product strategy, and customer advisory boards
- Lead crisis management for major incidents affecting multiple customers, products, or public safety operations
- Develop and negotiate SLA agreements and success plans for enterprise and strategic accounts
- Create organizational dashboards integrating operational metrics with customer success indicators
- Foster culture of innovation, versatility, and excellence across diverse support disciplines
- Mentor Support Managers and develop future leaders across technical and customer success paths
- Drive cross-department collaboration to deliver exceptional end-to-end customer experiences
- Establish standardization and efficiency while maintaining flexibility for varied customer needs
- Lead vendor relationships for support tools, training providers, and third-party integrations
- Champion industry thought leadership in integrated support models for public safety software
- Perform other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities
What You'll Bring
Required Qualifications:
- Bachelor's degree in Computer Science, Technology, Information Systems, Business, or related field
- 8-10+ years of progressive experience across technical support and/or customer success with at least 3+ years in a managerial or leadership role or applicable combination of experience.
- Proven track record of managing multiple teams or complex support organizations with diverse functions
- Deep experience supporting enterprise software in public safety or mission-critical environments
- Demonstrated success in organizational transformation and integration of support functions
- Strong business acumen with ability to align support strategy with revenue and growth
- Excellent executive communication, presentation, and relationship management skills
- Proven ability to influence across organizational boundaries and drive change without direct authority
- Experience with comprehensive metrics spanning operational efficiency and customer support
- Track record of managing high-performing, scalable, and versatile support organizations
Asset Qualifications:
- Multiple advanced certifications (ITIL Expert, CCXP, Six Sigma Black Belt)
- Experience with public safety standards (NENA, APCO, CJIS)
- Knowledge of AI and machine learning applications across support domains
- Executive leadership training or MBA
- Experience building shared services or centers of excellence
Note: Due to the nature of our work with public safety agencies, this position requires compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the FBI's CJIS Security Policy Resource Center.
Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.
Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers.
Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact info@versaterm.com.
Ready to apply?
Apply to Versaterm
The Company
Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.
Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.
The Role
The Senior Manager, Customer Support provides leadership and oversight to multiple Support Managers, Team Leads and their teams spanning complex support functions that encompass technical support and user enablement services. They ensure performance excellence across diverse teams, drive strategic transformation of support capabilities, develop organizational talent, and align comprehensive support strategies with business objectives while maintaining oversight of critical customer relationships and escalations affecting public safety operations.
What You'll Do
- Lead a complex integrated support function including directly managing 3-5 Customer Support Managers or Team Leads and overseeing a 20+ person support team
- Drive performance and growth across multiple teams with varied support disciplines and responsibilities
- Establish and monitor KPIs spanning technical SLAs, customer adoption metrics, and satisfaction scores
- Lead strategic initiatives to transform and integrate traditional support models into unified service delivery
- Develop comprehensive support strategies for new product launches, acquisitions, and major implementations
- Serve as executive escalation point for critical issues requiring multi-disciplinary resolution
- Partner with Engineering, Product, Sales, and Customer Success leadership on enterprise initiatives
- Build and maintain relationships with key customer executives including chiefs, directors, and administrators
- Lead organizational change management for tool implementations, process improvements, and service model evolution
- Develop talent pipeline through succession planning, cross-training, and leadership development programs
- Create and manage departmental budget including headcount, tools, training resources, and customer programs
- Drive adoption of emerging technologies including AI, automation, and predictive analytics across all support types
- Establish quality assurance frameworks and best practices spanning technical and educational support
- Represent support organization in executive planning, product strategy, and customer advisory boards
- Lead crisis management for major incidents affecting multiple customers, products, or public safety operations
- Develop and negotiate SLA agreements and success plans for enterprise and strategic accounts
- Create organizational dashboards integrating operational metrics with customer success indicators
- Foster culture of innovation, versatility, and excellence across diverse support disciplines
- Mentor Support Managers and develop future leaders across technical and customer success paths
- Drive cross-department collaboration to deliver exceptional end-to-end customer experiences
- Establish standardization and efficiency while maintaining flexibility for varied customer needs
- Lead vendor relationships for support tools, training providers, and third-party integrations
- Champion industry thought leadership in integrated support models for public safety software
- Perform other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities
What You'll Bring
Required Qualifications:
Asset Qualifications:
- Multiple advanced certifications (ITIL Expert, CCXP, Six Sigma Black Belt)
- Experience with public safety standards (NENA, APCO, CJIS)
- Knowledge of AI and machine learning applications across support domains
- Executive leadership training or MBA
- Experience building shared services or centers of excellence
Note: Due to the nature of our work with public safety agencies, this position requires compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the FBI's CJIS Security Policy Resource Center.
Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.
Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers.
Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact info@versaterm.com.
Ready to apply?
Apply to Versaterm