At Boundless Learning we are empowering our customers to deliver exceptional experiences that expand opportunities for learners around the world. We put learner success at the heart of everything we do, empowering our partners to deliver personalized, learner-centric experiences that boost access and create economic mobility.  At Boundless Learning you’ll have the opportunity to collaborate with passionate, diverse teams, where your ideas are valued, and your expertise is respected. Join us on this meaningful journey towards transforming education and making a lasting difference in the lives of learners worldwide.

The Quality Assurance team provides critical omni channel analysis, insights, recommendations, and feedback to stakeholders responsible for supporting learners at Boundless Learning. The primary function of the Quality Improvement Manager is to manage and support a team of Quality Analysts who are responsible for extracting and deciphering large data sets, completing quality assurance audit reviews, and providing coaching and guidance to the functional teams. In addition, the Quality Improvement Manager ensures that the team provides actionable insights to multiple stakeholders within the business, monitors overall quality KPIs, and leads or is a participant in various projects and initiatives to support the Marketing, Enrollment and Student Success teams.

RESPONSIBILITIES

Specific duties and responsibilities include, but are not limited to, the following.  Other duties and responsibilities may be assigned.

• Manage, coach, and support the Quality Analyst team. 
• Monitor KPI performance and work with the Quality Analysts to identify areas for team improvement and development using data analysis, interaction analysis, audits, and targeted listening.
• Ensure all coaching and training processes as well as any coaching/training interactions or sessions are thoroughly tracked and documented.
• Lead the Quality Analyst team in using data and reporting to recommend opportunities to appropriate functional areas, such as Marketing, Enrollment or Student Success, to improve the learner experience throughout the student lifecycle.
• Drive strategic initiatives to improve the student experience and learner support within the business.
• Manage the relationship with third party vendor contracted to complete call evaluations
• Address any escalated issues as appropriate, such as escalated call disputes with Advisors and/or managers
• Act as a partner to the Legal team to ensure that the team is monitoring required current compliance and transparency statements and ensure any potential violations are reported to the Legal team in a timely manner.
• Use technology available to the team to create efficient and scalable processes and advocate for technology required to impact the internal processes and learner support/experience.
• Provide relevant topics and recommendations to Learning & Development for onboarding and continuous education needs.
• Act as a voice for the learner and a quality advocate in all appropriate projects or initiatives.
• Ensures that the quality analyst(s) follow proper evaluation, documentation, and protocols. 
• Ensure that reports and dashboards are maintained and relevant in driving key business decisions.
• Collaborate closely with the Learner Experience team to combine the voice of the learner data (survey feedback/student interviews) with engagement insights (call/email/SMS/Advisor performance metrics) for a holistic approach to understanding the student experience.
• Assist in maintaining the learner journey phases based on insights and trends within our learner interactions.
• Translate general reporting requests from the business/partners into valuable insights using data from multiple sources, with some effort to anticipate future questions or needs.
• Manage the cadence and process in which we provide valuable insights to Marketing, Enrollment and Student Success teams.
• Act as lead for continuous departmental improvements as well as the lead on any projects impacting quality of learner interactions.

QUALIFICATIONS

• 4-year degree from an accredited institution and/or appropriate combination of education and relatable experience
• Minimum 5 years’ Call Center Quality Assurance experience preferred. 
• Minimum 3 years Higher Education experience preferred. 
• Prior management experience preferred.
• Strong understanding of customer journey mapping preferred.
• Ability to use data to tell a story and drive change with senior leadership.
• Experience using AWS, Observe.AI and/or Interaction Analytics preferred. 
• Capacity to work in a fast-paced environment and to be a self-starter.
• Outstanding written and verbal communication skills.
• Proficient in MS Office with advanced Excel. 
• Proficiency with SharePoint, Tableau, Salesforce, Smartsheets, preferred. 

SUPERVISORY RESPONSIBILITIES

• Manage a team of Senior Quality Analysts and Quality Analysts
• Act as a dotted line manager to contracted vendor for quality

*Must be able to work in office full time.

Junior Analyst – Managed Services
Location: Orlando (Hybrid) | Practice Area: Finance, Risk, Regulatory & Financial Crime | Type: Permanent

Support regulatory excellence through operational oversight and compliance insight

The Role
As a Junior Analyst within Capco’s Managed Services team, you will play a key role in supporting compliance, governance, and regulatory operations for leading financial institutions. You’ll work closely with internal control and compliance teams to help ensure adherence to regulatory requirements while contributing to continuous improvement initiatives. This is an opportunity to build foundational expertise in financial services regulation within a collaborative and fast-evolving environment.

What You’ll Do

• Review trade surveillance alerts and escalate issues to appropriate stakeholders for investigation and resolution
• Process and investigate personal account dealing and outside business activities
• Maintain periodic watch and restricted list reporting across defined cycles
• Support regulatory compliance testing and assist with FINRA registration and exam processes
• Contribute to policy and procedure reviews, including updates and development of new processes

What We’re Looking For

• 0–1 year of professional experience in financial services, compliance, or operations
• Associate or bachelor’s degree preferred
• Strong written and verbal communication skills with the ability to engage stakeholders
• Analytical thinking and sound judgment when assessing risk and compliance issues
• Ability to manage priorities and meet deadlines in a fast-paced environment

Bonus Points For

• Exposure to regulatory frameworks (SEC, FINRA, CFTC, Federal Reserve)
• ACAMS and/or SIE certification
• Familiarity with compliance monitoring or trade surveillance tools
• Experience supporting audits, controls testing, or reporting processes
• Interest in financial regulation and governance frameworks

Why Join Capco

• Deliver high-impact technology solutions for Tier 1 financial institutions
• Work in a collaborative, flat, and entrepreneurial consulting culture
• Access continuous learning, training, and industry certifications
• Be part of a team shaping the future of digital financial services
• Help shape the future of digital transformation across FS & Energy

We offer a competitive, people-first benefits package designed to support every aspect of your life:

• Medical, dental, and vision insurance
• 401(k) plan with employer contributions
• Tuition reimbursement and continuous learning support
• Generous paid time off and holiday allowance
• Employee wellbeing programs and support resources

Inclusion at Capco
We’re committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know – we’ll be happy to help. We value each person’s unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration – a mindset that shapes how we work with clients and each other every day.

#LI-SM1

About the team:

Capco’s US Insurance Practice Team (USIP) helps our insurance clients improve and transform their business and technology.  We are highly skilled at formulating strategy, defining business and technology initiatives, and successful delivery.  As digital technologies advance and regulations tighten, today’s consumers – and, therefore, today’s businesses – are becoming more aware of the importance of quality insurance products, services, and data. We work together, collaborating and leverage skills and experiences within USIP and Capco. We bring value to our clients and become trusted partners.

About the Job:

As a member of our team, you will work across Capco’s insurance clients and partners to help improve and transform insurance.  This role will focus on implementing business and technical requirements through the configuration of the FAST Policy Administration System (PAS).  As Business Analyst and FAST Configuration Analyst, you will closely partner with system vendor and client subject matter experts to determine the best configuration options to satisfy requirements and to bring value to our clients.  You bring insurance expertise in Service and Operations and Product to bear through configuration changes.   We leverage deep insurance expertise, creative problem solving, and a foundation of high quality, experienced business analysis to reduce risk and provide value to our client partners.  This work is critical in realizing the value of transformational and modernization efforts.

What You’ll Get to Do:

• Using techniques from a range of disciplines, including computer programming, insurance product development, and business process design and optimization, you will help implement and enhance the FAST PAS to support and bring value to Capco insurance clients.
• Continue to develop and grow your experience with configuring FAST’s PAS while solving complex problems for Capco’s insurance clients.
• Support and improve our adherence to standards and best practices for FAST configuration.
• Support the importance of efficient and effective business processes, data integrity and quality, as well as standards and consistency.
• Provide clear communications on status, risks, issues, and timelines for implementation.
• Collaborate with Capco and client insurance product experts to ensure requirements are understood along with the implications of key decisions on the ongoing servicing.
• Collaborate with solution architects and developers to understand and implement solutions and configuration changes to support technical requirements and processing.
• Provide solution options and recommendations by thinking through processes, issues, risks, and service goals.   You will provide insights into trade-offs between tactical and strategic solution options while recommending solutions.

What you’ll bring with You:

• Bachelor’s degree in Business, Finance, Mathematics, Operations Research, Computer Science, or equivalent/related degree required
• 0-1 years of experience with configuration supporting Life or Annuity implementation and enhancements on the FAST Policy Administration System
• Proficiency with MS Excel is required
• Working knowledge of XSLT, XML/Json, Rest/SOAP APIs, and SQL
• Ability to work independently but primarily works with others to develop and implement configuration solutions
• Knowledge of development and deployment lifecycles
• Ability to problem solve, understanding the big picture and a focus on details
• Excellent communication skills; ability to explain technical concepts to a variety of audiences
• Bonus points: Insurance product knowledge, specifically within Life and Annuities

Why Capco?

You will join a company that supports and encourages an entrepreneurial outlook and independent thinking. Capco is not about organizational charts and layers – we operate with little hierarchy because we want all employees to feel that Capco is their firm.   

We offer highly competitive benefits, including medical, dental and vision insurance, a 401(k) plan, tuition reimbursement, and a work culture focused on innovation and creation of lasting value for our clients and employees.  

Ready to take the Next Step?

If this sounds like you, we would love to hear from you.  This is an opportunity to make a difference and contribute to a highly successful company with a significant growth trajectory. 

Summary:
We are seeking a skilled Network Analyst who is responsible for designing, installing, and troubleshooting network systems, including wireless, to meet our business objectives. This role involves configuring and maintaining both physical and logical network components and working on network architecture design, LAN/WAN/wireless solutions, and capacity planning.

Responsibilities:

• Design, install, and troubleshoot network systems to support business functions.
• Configure and maintain physical and logical network components.
• Assist in the design of network architecture and infrastructure.
• Plan and design LAN/WAN/wireless solutions.
• Perform capacity and resource planning, assess network risks, and develop contingency plans.
• Implement and maintain network management software.
• Research, analyze, and implement software patches or hardware changes to address network deficiencies.
• Provide Tier 2 support for network-related issues.
• Evaluate new products and services and manage vendor service level agreements.
• Contribute to medium to high complexity projects and occasionally lead projects or coach junior staff.

Required Skills:

• Bachelor’s Degree in Computer Science, Information Systems, or a related field, or equivalent work experience.
• Minimum of 3 years of IT work experience in infrastructure/network environments focusing on network design, implementation, administration, and support.
• Experience with medium to high complexity network projects.
• Strong understanding of network design, LAN/WAN solutions, and wireless technologies.
• Ability to work effectively as a team member and occasionally as a project leader.
• Excellent problem-solving and troubleshooting skills.
• Proficiency in capacity planning and risk assessment for network systems.

#Ll-Onsite

Kyo is a leading provider of Applied Behavior Analysis (ABA) therapy, dedicated to empowering children with autism and their families to achieve meaningful outcomes. Since 2005, we have partnered with thousands of families across 11 states, delivering effective, convenient, and child-centric ABA therapy designed around each child’s unique strengths, needs and goals. At Kyo, our mission is rooted in a commitment to making every moment count for the children and families we support.

Kyo is expanding in the Orlando area and is seeking a BCBA committed to delivering high-quality, ethical ABA, supported by a collaborative and experienced clinical team. This is a hybrid remote position.

Part-Time & Full-Time Opportunities Available

 Pay Range: $85,000 - $100,000

$5,000 Sign On Bonus

BCBAs AT KYO: 

• Lead individualized ABA programs across home, school, and community settings, supported by Kyo’s proprietary care application and data systems.
• Support the development of Behavior Therapists and BCBA Trainees.

WHY CHOOSE US?

• Flexibility: Hybrid delivery model combining telehealth and in-person services, with flexible scheduling options for full-time and part-time roles.
• Professional Development: Company-supported access to required CEUs through internal resources and ongoing training.
• Mentorship: Frequent 1:1 check-ins to support clinical, professional, and operational development, with opportunities to connect with BCBAs and Clinical Directors nationwide.
• Clinical Autonomy: Flexibility within evidence-based practices, including the ability to select appropriate assessments and treatment approaches based on client needs.
• Comprehensive Benefits: Competitive compensation package including quarterly bonuses, medical, dental, and vision coverage, 401(k) with company match, 19 days of PTO (with an additional day earned each year of service up to 24 days), 11 paid holidays, life insurance, short-term disability, employee assistance program (EAP), and a company-provided laptop.
• Administrative Support: Dedicated support designed to reduce non-clinical workload and prioritize client care.
• Career Pathways: Opportunities for advancement into clinical leadership roles, with potential pathways to senior or corporate positions.

JOB REQUIREMENTS:

• Education and Skills: Master’s degree in Psychology, Special Education, or a related field. Active BCBA certification. 
• Transportation: Reliable transportation and willingness to travel between client and business sites.
• Availability: Ability to provide client support within our service hours of 8:00am–7:00pm, Monday–Friday, with schedules determined based on your client needs
• Physical Ability: This job requires extensive standing, walking, reaching, bending, kneeling, and crouching. Must be able to lift a minimum of 50 pounds. Must have the ability to communicate clearly and participate in physical and play-based therapies.

Summary: Join our team as an IT Security Manager, where you will develop and manage security across multiple IT functional areas, such as data, systems, network, and Web operations. In this role, you will assist in creating and implementing security policies and procedures, prepare status reports, and respond to security breaches. Your expertise will help enhance our enterprise's security through education, consultation, and direct support.

Responsibilities:

• Develop and manage security for various IT functional areas across the enterprise.
• Assist in creating and implementing security policies and procedures.
• Prepare status reports on security matters and develop risk analysis scenarios.
• Track and monitor software viruses and enforce security policies.
• Administer and monitor security profiles and review violation reports.
• Evaluate products and procedures to enhance productivity and effectiveness.
• Provide direct support and consultation to IT staff and business on security-related issues.
• Represent organizational security needs by providing expertise in IT projects.

Required Skills:

• Bachelor’s Degree in Computer Science, Information Systems, or a related field, or equivalent work experience.
• A minimum of 4 years of combined IT and security work experience with broad exposure to systems analysis, applications development, and database design and administration.
• At least 1-2 years of experience in information security.
• Extensive knowledge of networking, databases, systems, and Web operations.
• Proficiency in security issues, techniques, and implications across various computer platforms.
• Ability to work independently or as part of a project team on complex security issues.
• Strong problem-solving skills and the ability to coach junior staff.

#Ll-Onsite

Summary: We are seeking an experienced ERP Systems Programmer to apply system solutions to business problems through the design and programming of automated systems. This role involves configuring, analyzing, designing, developing, and maintaining ERP program codes and applications to support various business processes and functions. You will work on elements of large, complex installations and assist with all aspects of programming assignments and systems design.

Responsibilities:

• Configure, analyze, design, develop, and maintain ERP program codes and applications.
• Perform all aspects of programming assignments and assist with systems design.
• Work on multiple projects as a project team member, occasionally serving as a technical leader.
• Apply knowledge and experience with technology and application development methodologies to perform systems analysis, testing, debugging, file design, and storage.
• Coach and mentor junior technical staff as needed.

Required Skills:

• Bachelor’s Degree in Computer Science, Information Systems, or a related field, or equivalent work experience.
• Minimum of 3 years of IT work experience in programming and/or ERP systems analysis.
• Advanced knowledge of programming techniques and software design.
• Proficiency in ERP programming languages.
• Experience with ERP applications or object-oriented analysis and design is preferred.

Summary: We are seeking a skilled ERP Functional Analyst to join our team. This role is responsible for analyzing business requirements, configuring ERP module solutions, conducting testing, and ensuring effective implementation of business processes. The ideal candidate will have a thorough understanding of business flows and a knack for identifying and resolving process gaps.

Responsibilities:

• Perform functional analysis and define requirements for ERP systems.
• Configure and test ERP modules to meet business needs.
• Conduct prototypes and develop functional specifications.
• Handle data mapping and function mapping tasks.
• Set up configuration, transaction, and control tables.
• Analyze business requirements to develop effective solutions.
• Identify and resolve gaps in business processes.
• Participate in security/authorization setup and user documentation.
• Design data interfaces and manage data migration and reconciliation.
• Assist in the installation, tuning, and archiving of modifications.
• Provide support and act as a subject matter expert for one ERP functional area.
• Coach and guide more junior technical staff as needed.

Required Skills:

• Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or related field, or equivalent work experience.
• Minimum of 3 years of IT work experience in systems/applications development or support.
• Strong understanding of business processes and flows.
• Intermediate programming skills for developing necessary workarounds.
• Experience working on multiple functional tasks of medium technological complexity.
• Ability to identify and recommend functional and technological solutions.
• Excellent communication and teamwork skills.

#Ll-Onsite

Summary: We are seeking a skilled ERP Business Analyst to document "to-be" processes, define performance metrics, and identify process gaps. The role involves mapping business processes to ERP modules, participating in user acceptance testing, creating documentation, and delivering training during ERP implementations. This position serves as a communication liaison to the business, with an expert understanding of business processes.

Responsibilities:

• Document "to-be" processes and define performance metrics.
• Identify and resolve business process gaps.
• Map business processes to ERP modules in collaboration with consultants.
• Participate in user acceptance testing and ensure quality delivery.
• Create documentation and training materials for ERP implementation.
• Deliver training sessions to users during the ERP implementation phase.
• Provide system support post-implementation.
• Act as a communication liaison to the business during ERP implementation.
• Work on multiple projects as a team member or occasional technical leader.
• Coach and mentor junior technical staff.

Required Skills:

• Bachelor’s Degree in a relevant business function or equivalent work experience.
• Minimum of 3 years of business and/or ERP implementation experience.
• Strong understanding of ERP methodology and business process mapping.
• Proficiency in creating documentation and training materials.
• Excellent communication and collaboration skills.
• Ability to work on complex projects in diverse technical environments.
• Experience in coaching and mentoring junior staff is a plus.

COMPANY OVERVIEW

ThreatLocker® is a leader in endpoint protection technologies, providing enterprise-level cybersecurity tools to improve the security of servers and endpoints. The ThreatLocker® platform with Application Allowlisting, Ringfencing™, Storage Control, Elevation Control, Endpoint Network Control, Configuration Management, and Operational Alert solutions are leading the cybersecurity market toward a more secure approach of blocking the exploits of application vulnerabilities.

POSITION OVERVIEW

ThreatLocker is seeking a highly motivated and detail-oriented Business Analyst (BA) to join our development team. The BA will work closely with the Product team to scope and define new features and improvements, ensuring they align with our technical goals and end-user expectations. This role requires an understanding of business processes, excellent analytical skills, and the ability to communicate effectively with both technical and non-technical stakeholders.

JOB SCOPE

• Work with Senior BA's to facilitate workshops and meetings to gather input from stakeholders and refine product requirements.
• Create and update documentation, including UI/UX mockups, database dictionaries, workflows, APIs, etc.
• Create and maintain product roadmaps and timelines.
• Work closely with the Product team to scope and define new features and improvements
• Conduct gap analysis to identify areas for system improvements.
• Translate business needs into clear functional requirements and documentation.
• Work with cross-functional teams, including development, sales, marketing and finance to ensure new features and improvements are understood and implemented correctly.

REQUIRED QUALIFICATIONS

• 2–5 years of experience as a Business Analyst, preferably within software or product development teams.
• Proven experience working closely with developers and technical teams throughout the development lifecycle.
• Ability to gather business requirements and translate them into clear technical specifications.
• Strong experience documenting feature requirements, acceptance criteria, and scopes for development teams.
• Experience creating detailed scoping pages and documentation that developers review before development begins.
• Proficient with Confluence for technical documentation and collaboration.
• Familiarity with Guru or similar internal documentation/knowledge management platforms.
• Experience working on internal platforms such as CRM, SaaS tools, or operational systems.
• Familiarity with modern UI/UX design patterns and front-end architecture, including Angular-based application design concepts.
• Familiarity with Figma and Balsamiq
• Ability to define workflows, user journeys, and interface requirements that support modern web application development.

WORKING CONDITIONS

The duties described below are representative of those encountered while performing the essential functions of this position. If necessary, reasonable accommodation may be requested and will be evaluated for its relationship to the essential functions that must be performed.

• Job will generally be performed in an office environment 
• While performing duties of this job, would occasionally require to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to feel objects and tools.
• Must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, depth perceptions, and the ability to adjust focus.

COMPANY OVERVIEW

ThreatLocker® is a leader in endpoint protection technologies, providing enterprise-level cybersecurity tools to improve the security of servers and endpoints. The ThreatLocker® platform with Application Allowlisting, Ringfencing™, Storage Control, Elevation Control, Endpoint Network Control, Configuration Management, and Operational Alert solutions are leading the cybersecurity market toward a more secure approach of blocking the exploits of application vulnerabilities.

POSITION OVERVIEW

ThreatLocker is seeking a highly analytical and proactive Data Analyst to transform agent telemetry and platform data into actionable intelligence. This role will focus on analyzing ThreatLocker agent logs, identifying trends and anomalies, detecting potential issues before customers report them, and delivering insights to both the Development and Solutions Engineering teams.

This is not a passive reporting role. We are looking for someone who actively uncovers patterns, predicts problems, and influences product and customer outcomes through data.

The role will be based in Orlando, FL and is an in-office position.

JOB SCOPE: 

Data Analysis & Reporting

• Run recurring and ad-hoc reports on ThreatLocker agent performance, telemetry, and system data.
• Analyze large datasets from agent logs to identify patterns, anomalies, and emerging trends.
• Develop dashboards and reporting frameworks that provide visibility into product health and usage trends.
• Automate data extraction and reporting processes where possible.

Proactive Issue Detection

• Identify potential product issues before they are reported by customers.
• Detect abnormal behavior patterns across environments, versions, or configurations.
• Monitor adoption, performance, and stability trends across the ThreatLocker ecosystem.
• Escalate critical findings with clear, data-backed summaries.

Development Team Support

• Provide actionable insights to the Dev team on:

• Performance degradation trends
• Agent-related anomalies
• Feature usage data
• Environment-specific issues

• Work closely with Engineering to validate hypotheses and investigate root causes.
• Assist in defining KPIs for product stability and performance.

Solutions Engineering (SE) Support

• Analyze customer usage patterns and identify optimization opportunities.
• Recommend configuration or deployment changes that can improve customer outcomes.
• Provide data-driven guidance to help SE teams support enterprise clients.
• Create insights that enable proactive outreach to at-risk or under-optimized customers.

Trend & Insight Communication

• Present findings clearly to technical stakeholders.
• Produce concise executive-level summaries when needed.
• Translate raw telemetry data into business-impact insights.

REQUIRED QUALIFICATIONS 

• 2 – 5 years of experience in a Data Analyst or similar analytical role.
• Strong SQL skills (preferred).
• Experience working with large datasets and log-based data.
• Proficiency in data visualization tools (Power BI, Tableau, Looker, or similar).
• Strong Excel skills.
• Experience working with structured and semi-structured data (JSON, log files, etc.).
• Ability to identify patterns and anomalies in complex systems.
• Strong analytical and problem-solving skills.
• Excellent communication skills with the ability to explain technical findings clearly. 

Preferred Qualifications 

• Experience in cybersecurity, endpoint security, SaaS, or IT systems.
• Familiarity with telemetry analysis or agent-based platforms.
• Experience with Python, R, or similar tools for data analysis.
• Experience building automated alerting or anomaly detection models.
• Understanding of both the product and product analytics and customer health metrics.

WORKING CONDITIONS: 

The duties described below are representative of those encountered while performing the essential functions of this position. If necessary, reasonable accommodation may be requested and will be evaluated for its relationship to the essential functions that must be performed. 

• Job will generally be performed in an office environment but may require travel to visit company offices and/or property locations.
• While performing duties of this job, would occasionally require to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to feel objects and tools.
• Must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, depth perceptions, and the ability to adjust focus.