Your Role:
Tenable is seeking a results-oriented leader to motivate an exceptional support team to even higher levels of customer satisfaction. With a global CSAT currently over 93%, we expect you to help us exceed that benchmark. You will manage some of the best support professionals in the enterprise software industry, providing the coaching and mentorship they need to thrive in a challenging environment. Your goal is to balance team development with the delivery of a stellar support experience for our large and rapidly growing customer base.
Your Opportunity:

• Team Leadership: Lead and mentor a multi-shift Support Engineering team, serving as the go-to expert for policies, procedures, and professional growth.
• Experience Optimization: Continuously refine the support journey for both customers and staff, balancing operational efficiency with a motivating team culture.
• Data-Driven Management: Define and monitor key performance indicators (KPIs) to drive capacity planning, escalation workflows, and consistent SLA excellence.
• Technical Escalation & Resolution: Investigate complex technical issues, routing them to the ideal resource and collaborating directly with R&D and Product Management for swift resolution.
• Strategic Communication: Act as the primary bridge for high-priority escalations, ensuring clear and timely updates for both customers and internal stakeholders.
• Product Expertise: Maintain deep, hands-on technical knowledge of the entire Tenable product suite to provide high-level guidance and oversight.
• Operational Agility: Execute specialized tasks and strategic business objectives as needed to ensure the overall success of the Support organization.

What You'll Need:

• 3+ years managing high-performing teams of 10+ Technical Support Engineers with direct experience in hiring, training, and performance management.
• Location Requirement: Must be currently based in the Pacific Time Zone to support regional shift alignment.
• Excels at managing time and priorities in fast-paced environments while remaining composed and solution-oriented under pressure.
• Demonstrated experience driving innovative change at the team level, preferably applying AI, Large Language Models (LLMs), and automation to streamline workflows, improve case resolution times, and increase operational efficiency within a support organization.
• Experience implementing Knowledge-Centered Service (KCS) methodology to drive knowledge quality, reuse, and continuous improvement.
• Solid understanding of security operations and procedures, modern tech stacks, and security industry trends.
• Ability to work at a computer for extended periods and perform additional duties as necessary to meet business objectives.
• Applicants must be authorized to work for any employer in the U.S. We are unable to provide sponsorship for work visas of any kind at the time of hire, or at any point during employment.

#LI-Remote

#LI-MM1

Role 

We are looking for a Principal Site Reliability Engineer to join our Infrastructure services and architecture team. This role is hybrid 3 days a week onsite in San Jose, CA, or can be remote reporting to the Senior Manager, Cloud Operations. As a lead engineer, you will leverage deep expertise in IaC/CaC, Linux virtualization, and physical hardware management to drive our infrastructure forward. You will oversee networking services and general software engineering to ensure our systems remain scalable, resilient, and high-performing.

What you’ll do (Role Expectations)

• Mentor junior engineers and lead high-impact infrastructure projects
• Support business operations by responding to alerts and triaging systems to restore mission-critical capabilities
• Ensure the reliability and performance of all customer-facing services
• Design, document, and build technical solutions that align with evolving organizational needs
• Support Agile processes to maintain high velocity and a collaborative environment

Who You Are (Success Profile)

• You possess deep expertise in Kubernetes management and deployment, ensuring containerized environments are optimized and secure.
• You are a champion for Infrastructure/Configuration as Code, maintaining a strict IaC/CaC mindset in every solution you build.
• You operate with a security-first focus, embedding protection and compliance into the foundation of the infrastructure.
• You bring a "go-getter" attitude, proactively identifying problem areas and proposing innovative solutions.
• You are highly proficient in CI/CD pipelines and believe that automated testing is non-negotiable for stable releases.

What We’re Looking for (Minimum Qualifications)

• Expert-level proficiency with Kubernetes
• Deep professional experience with Terraform and Ansible
• Expert-level programming skills in Python or Go
• Hands-on experience with Enterprise Linux distributions such as Rocky, Red Hat, or Alma
• Proven experience using Git within a structured SDLC
• U.S. citizenship due to the nature of the customers assigned to this role

What Will Make You Stand Out (Preferred Qualifications)

• Deep knowledge of Linux Hypervisors, including OpenStack, Proxmox, libvirt, or QEMU
• Technical experience working with FreeBSD
• Familiarity with Identity Access Management tools like HashiCorp Vault, LDAP, or OIDC

#LI-SanJose #LI-Remote #LI-JG1

We are searching for an AI Safety Specialist who will play a crucial role in enhancing the security and robustness of language models. You will ensure the safe deployment of AI systems by conducting adversarial testing, implementing protective measures, and aligning AI behavior with ethical principles.

Responsibilities:

• Conduct adversarial testing on LLMs and multimodal agents.
• Implement guardrails and real-time filtering for autonomous tool use.
• Develop constitutional AI principles and assist with RLHF alignment pipelines.

Qualifications:

• Background in cybersecurity, prompt engineering, or adversarial ML.
• Experience with jailbreak taxonomies and automated red-teaming frameworks.
• Strong analytical mindset for identifying edge cases.

We are looking for a Senior Sales Engineer to join our Majors West team. This is a remote role, reporting to the Manager of Sales Engineering. The Zscaler Sales and Go-to-Market team is a global group of professionals who are passionate about delighting our customers, nurturing trusted partnerships, and sharing their expertise to drive a secure, cloud-enabled digital future and further cement our position as the world leader in cloud security. Sales, Customer Success, Sales Enablement, Solution Architects, Business Development, Transformation, and Technology Partnerships all work together to demonstrate the power and agility of Zscaler cloud transformation to the world. 

What you’ll do (Role Expectations)

• Create and deliver technical product presentations to prospective customers

• Gather customer technical requirements to ensure proposed solutions will meet customer goals and needs

• Lead product evaluations and custom product configurations

• Design evaluation test plans with customers and guide the process to successful outcomes

Who You Are (Success Profile)

• You thrive in ambiguity and are comfortable building the path as you walk it, seeing ambiguity not as a hindrance but as the raw material to build something meaningful.
• You act like an owner and your passion for the mission fuels your bias for action, allowing you to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver who seeks out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are customer-obsessed and build deep empathy for the customer to anchor your decisions in solving their real-world problems.
• You are resilient and adaptable, viewing change as an opportunity and maintaining composure and focus in high-pressure situations.

What We’re Looking for (Minimum Qualifications)

• 7+ years of experience as a Sales Engineer or Network Systems integrator
• Bachelor’s degree in Computer Science or a related field, or equivalent working experience
• Proven cybersecurity and networking technical background with hands-on experience in network fundamentals such as TCP/IP, DNS, routing, VPN, and firewalls

What Will Make You Stand Out (Preferred Qualifications)

• Industry standard certifications such as CISSP, CCNA, Network+, CCNP, CCIE, or Security+

#LI-Remote

#LI-AA5

Location: West Coast, US (Remote)

Big Ideas. Real People.

At Orca, in the right environment and with the right team, talent has no boundaries. This team spirit, together with our drive to always aim high, has quickly earned us unicorn status and turned us into a global cloud security innovation leader. So if you’re ready to join an amazing team of people who inspire each other every day, now is the time to find your place in our pod.

We’re looking for driven and talented people like you to join our Sales team and our mission to change the future of cloud security. Ready to dive in and swim with our pod? 

Highlights:

• High-growth: Over the past seven years, we’ve consistently achieved milestones that take other companies a decade or more. During this time, we’ve significantly grown our employee base, expanded our customer reach, and rapidly advanced our product capabilities.
• Disruptive innovation: Our founders saw that traditional security didn’t work for the cloud, so they set out to carve a new path. We’re relentless pioneers who invented agentless technology and continue to be the most comprehensive and innovative cloud security company. 
• Well-capitalized: With a valuation of $1.8 billion, Orca is a cybersecurity unicorn dominating the cloud security space. We’re backed by an impressive team of investors such as Capital G, ICONIQ, GGV, and SVCI, a syndicate of CISOs who invest their own money after conducting their due diligence. 
• Respectful and transparent culture: Our executives pride themselves on being accessible to everyone and believe in sharing knowledge with the employees. Each employee has a place in shaping the future of our industry.

About the Role: 

The mission of the Sales Engineer is to partner with sales executives; to provide in-depth technical knowledge and support during evaluation of the product, collaborate to close opportunities and onboard new clients. Orca Security is looking for a candidate who has passion for technology, especially cloud security; who has outstanding presentation skills, focusing on dialogue rather than monologue; and, one who can lead bringing transformational technology to its customers with passion, hustle, and professionalism.

As part of the job you'll:

• Provide pre-sales support for qualified opportunities and POC (proof of concept) process for the Orca Cloud Security solution
• Deliver technical presentations of the offering to new potential customers
• Collaborate with Enterprise Sales team to plan and implement sales strategies to win business
• A strong understanding of the Orca Cloud Solution –subject matter expert
• Provides support at vendor-sponsored events, trade shows, and user group meetings
• Stay on top of the administrative aspect for the role – timely updates of our CRM – and be engaged with Sales and Engineering
• Participate in and/ or conduct technical working sessions with Sales and the other Sales Engineer(s) to jointly architect solutions to business problems leveraging Orca’s Cloud solution with prospective new customers
• Acts independently to determine methods and procedures on new or special assignments
• Remain up-to-date on Orca’s solutions and product releases and maintain familiarity and adherence to all Company methods and procedures.
• Collaborate with sales to achieve revenue targets.

What You Bring:

• Bachelor’s degree, 3+ years of experience in a sales engineering role.
• 2+ years of cloud security sales engineering or related engineering experience.
• Ability to handle a fast-paced environment and continuously re-prioritize while maintaining a constant focus on the sales process.
• Passion about technology & cloud / cybersecurity.
• Outstanding presentation skills, focusing on dialogue rather than monologue; and, combining technology with real customer value.

Bonus Points if You Have:

• Hands On AWS / GCP / Azure experience.
• Experience with CSPM / Vulnerability Management solutions.

Orca Security is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We are looking for a Specialist Solution Architect to join our Global Speciality Sales team. This is a remote role based in the Western Region - USA, reporting to the Sr. Director, Specialist Solution Architects. The Specialist Solution Architect serves as the primary technical lead and strategic advisor, guiding customers across the Americas to secure workloads and traffic across diverse hybrid and multi-cloud environments by leveraging Zscaler’s Zero Trust Architecture to achieve key business outcomes. The role will also collaborate with field teams (SEs, AEs, and Transformation Architects) at the highest levels, driving internal and customer-facing enablement for Zero Trust Cloud use cases to accelerate Zscaler’s regional GTM strategy. Furthermore, The Specialist Solution Architect will act as a critical link between the field and Product Management, providing real-world insights and customer feedback to influence the Product Roadmap and ensure Zscaler’s innovations continue to solve the most complex Cloud Security challenges.

What you’ll do (Role Expectations)

• Serving as the technical expert for Zero Trust Architecture in Cloud environments, focusing on AWS, Azure, and GCP
• Collaborating with sales and engineering teams to provide technical insights that influence the Product roadmap
• Leading conversations about Zero Trust Security trends, strategies, and deployment with customers at all organizational levels
• Running customer Proof-of-Value engagements in collaboration with Sales Engineers, demonstrating Zscaler’s unique value proposition
• Providing competitive insights and positioning Zscaler solutions as the best alternative

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and never stop developing yourself, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• Bachelor’s degree in Computer Science, Engineering, or related technical field, or equivalent certifications/experience
• 5+ years of experience in technical sales, systems engineering, or enterprise security architecture
• Hands-on expertise in security, networking, and applications, with practical experience on at least one of AWS, Azure, or GCP
• Strong presentation and communication skills to engage with diverse audiences, from practitioners to executives

What Will Make You Stand Out (Preferred Qualifications)

• Familiarity with Zscaler Internet Access (ZIA) and Private Access (ZPA) or similar enterprise-grade SSE/SASE/Cloud Security solutions
• Experience delivering cloud-based solutions within Zero Trust frameworks
• Expertise in modern networking (SD-WAN) and cloud connectivity strategies

#LI-Remote 

#LI-AA5

Position Overview

The Director of Account-Based Marketing will own the strategy, execution, and performance of Arkose Labs' account-based marketing program, driving high-quality pipeline and ARR within our Ideal Customer Profile (ICP).  This role requires a metrics-obsessed revenue leader who lives and breathes funnel performance, demonstrates hands-on technical channel expertise, and operates with an experimental, hypothesis-driven mindset. You'll be a true sales partner focused on pipeline velocity and ARR, not vanity metrics, ensuring every campaign has a clear strategic rationale and measurable business impact.

Key Responsibilities

ABM Strategy Development

• Design and implement a comprehensive, multi-tiered ABM strategy aligned with company revenue goals and ICP criteria
• Define target account selection criteria and segmentation framework based on funnel analytics, historical conversion data, and pipeline contribution
• Develop account tiering structure (1:1, 1:few, 1:many) and appropriate engagement strategies for each tier
• Establish baseline funnel metrics and define success criteria for each account tier (pipeline created, velocity, win rate, ARR)
• Translate business objectives into a coherent account marketing roadmap with clear prioritization and measurable milestones

Campaign Planning & Execution

• Design and execute hypothesis-driven, personalized, multi-channel campaigns for target accounts
• For each campaign, articulate clear hypothesis, expected outcomes, and success metrics before launch—no random acts of marketing
• In coordination with digital marketing, field marketing, and brand marketing functions, build campaigns across email, direct mail, paid advertising, events, and content syndication
• Demonstrate hands-on technical proficiency with all campaign tools and channels—able to build, optimize, and troubleshoot campaigns independently
• Develop account-specific value propositions and messaging frameworks
• Coordinate intent data monitoring and trigger-based outreach programs
• Design and manage account-based advertising campaigns across LinkedIn, display networks, and other platforms
• Run continuous experiments to test messaging, channels, timing, and offers; systematically document learnings and apply insights to future campaigns

Sales & Marketing Alignment

• Partner closely with sales leadership and account executives to prioritize target accounts based on pipeline potential and ARR opportunity, not lead volume
• Own joint pipeline targets with sales; success measured by SQLs, pipeline created, deal velocity, and closed/won ARR—not MQLs
• Establish clear processes for account handoffs, lead routing, and opportunity tracking
• Facilitate regular account planning sessions between marketing and sales teams
• Create shared account intelligence repositories and communication protocols
• Develop sales enablement materials specific to ABM initiatives
• Eliminate marketing/sales finger-pointing through shared accountability on revenue metrics and transparent, real-time pipeline reporting

Performance Measurement & Optimization

• Live and breathe funnel metrics—implement comprehensive ABM dashboards tracking account engagement scores, pipeline velocity, conversion rates at each funnel stage, win rates, deal size, and ARR contribution
• Track campaign performance at the account level and optimize based on insights using a test-and-learn approach
• Demonstrate deep fluency in interpreting funnel data to diagnose bottlenecks, predict outcomes, and course-correct in real-time
• Conduct regular program reviews and present results to leadership with clear ROI analysis and pipeline attribution
• Monitor account progression through buying stages and identify acceleration opportunities
• Calculate and report on ABM ROI and contribution to revenue targets
• Maintain post-campaign analysis discipline; document what worked, what didn't, and why for continuous improvement

Technical Channel Execution

• Demonstrate hands-on proficiency with ABM platforms, marketing automation, CRM, and advertising tools—not just strategic oversight
• Own the ABM technology stack; evaluate, implement, and optimize platforms to enable more sophisticated targeting, measurement, and personalization
• Build, configure, and optimize campaigns across channels independently; troubleshoot technical issues as they arise
• Ensure strong technical integrations between ABM platforms, marketing automation, CRM, and sales engagement tools
• Stay current on platform updates, new features, and channel best practices

Qualifications

Must Have

• 10+ years of B2B demand generation experience, with at least 5 years focused on account-based marketing
• Demonstrated track record of living and breathing funnel metrics—you can articulate conversion rates, velocity, and pipeline contribution for every program you've run
• Proven experimental mindset with specific examples of unique, hypothesis-driven campaigns that drove measurable results
• Demonstrated success driving pipeline and ARR through ABM programs
• Strong sales partnership orientation—you think like a revenue leader, not a lead generator; you own pipeline targets alongside sales
• Strong understanding of B2B buying cycles and complex sale processes
• Hands-on technical proficiency with ABM platforms (6sense, Demandbase, Terminus); demonstrated ability to independently build, execute, and optimize campaigns across multiple channels using marketing automation, CRM, and advertising platforms
• Proficiency with CRM systems (Salesforce) and marketing automation platforms
• Deep analytical skills with ability to diagnose funnel performance issues, identify opportunities, and translate data into action
• Strong communication and presentation skills for executive-level audiences
• Proven ability to influence cross-functional stakeholders and drive alignment without direct authority
• Track record of running disciplined experiments and applying learnings to improve performance over time

Nice to Have

• Cybersecurity experience highly desirable
• Experience in SaaS, enterprise software, or technology sectors
• Background in sales or sales operations
• Knowledge of intent data providers and account intelligence tools
• Experience with paid advertising platforms (LinkedIn Campaign Manager, Google Ads)
• Familiarity with sales engagement platforms (Outreach, SalesLoft, Gong Engage, etc.)
• Project management certification or formal training
• Experience working in high-growth or scale-up environments where agility and speed matter
• Examples of campaigns that failed, what you learned, and how you applied those lessons

Why Arkose Labs?

At Arkose Labs, you aren’t just defending a perimeter; you’re part of a visionary team disrupting organized fraud networks like Storm-1152. We are consistently recognized for excellence in both our technology and our workplace culture:

• Award-Winning Culture & Design: Beyond being a Best Workplace for Innovators, our Phishing Protection was a 2025 Fast Company Innovation by Design honoree.
• Proven Technology & Trust: We offer the world’s first $1M warranties for credential stuffing and SMS toll fraud, trusted by 20% of the Fortune 500.
• Market Leadership: Recognized by G2 as the 2025 Leader in Bot Detection and Mitigation with the highest score in customer satisfaction.
• Continuous Innovation: We foster a culture that prioritizes technological breakthroughs, ensuring we stay ahead of adversaries in an AI-driven threat landscape.
• Experienced Leadership: Guided by seasoned executives with a proven history of driving successful growth and equity events.
• Agile & Impactful: Large enough to provide global stability, yet small enough that your voice directly shapes our future.

Our Values

• People: first and foremost they are our most valuable resource. Our people are independent thinkers who make data driven decisions and take ownership and accountability in all the things they do.
• Team Work. We demonstrate respect, trust, integrity, and communicate openly with a positive can do attitude and constructively challenge one another
• Customer Focus. We empathize with our customers and obsess about solving their problems
• Execution with precision, professionalism and urgency
• Security. It’s the lens through which we implement our processes, procedures, and programs

Benefits:

• Competitive salary + Equity
• 401k plan 
• Robust benefits package- 85% medical, dental, vision coverage for employees and 75% for dependents
• Flexible PTO
• Life insurance coverage
• Short and Long Term Disability Insurance paid by the company
• Generous nationwide parental leave policy
• Amazing discounts program 
• Wellbeing package including mental health and gym discounts
• Flexible working hours to support personal well-being and mental health
• Employee Assistance Program

Arkose Labs is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. In addition, Arkose Labs will provide reasonable accommodations for qualified individuals with disabilities.

#LI-Director #LI-Remote