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AI Native Senior .NET Engineer (on-site)
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OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
The Product: MetaDefender MFT
MetaDefender MFT Enterprise is the next-generation evolution of OPSWAT's Managed File Transfer solution — a complete rearchitecture designed for scale, security, and the future. It is built to be:
- A modern, scalable, and resilient platform capable of serving millions of users across enterprise and SaaS deployments.
- A secure file exchange solution for both humans and systems, embedding OPSWAT's threat prevention technology — multiscanning, Deep CDR, and DLP — directly into every file flow.
- A future-ready foundation that supports cloud-native SaaS delivery alongside traditional on-premise enterprise deployments.
You will be one of the engineers building MFT Enterprise from the ground up — setting architecture patterns, defining quality standards, and shipping a platform trusted by governments and critical infrastructure operators worldwide.
The Position
At OPSWAT’s Technology Development Centre in Timisoara, we are looking for talented AI Native Senior .NET Engineer to join our team working on one of our most strategic solutions: MetaDefender Secure Managed File Transfer (MFT). If you’re experienced in backend development, interested in cybersecurity, and excited to make real-world impact by protecting critical infrastructure, this is your opportunity!
As an AI Native Senior .NET Engineer, you orchestrate a fleet of AI agents to architect, build, and deploy production-grade systems, and AI agents are a core part of your daily workflow. You build complex multi-service systems, create custom coding harnesses and test frameworks, and reverse-engineer existing systems entirely through AI workflows. You are measured by the speed of deployment and the robustness of what you ship, not the volume of your commits. You think in terms of “how do these pieces fit together as a system” and blend product, design, and analytical thinking into your delivery.
If you’re interested in working as an AI Native Senior .NET Engineer at OPSWAT, please apply, and we will get in touch!
You Will Have the Opportunity to
- Take ownership of features from concept to delivery: write precise specifications, work closely with teammates and stakeholders to refine requirements, and drive your work through to production with full accountability.
- Work with AI as a first-class collaborator — your primary workflow involves orchestrating agents to create specs, generate code and tests, verify results, and perform reviews. Delegate well-scoped tasks to agents, then review, validate, and own every line that ships.
- Participate in code reviews with a security-first lens, offering constructive feedback and holding the quality bar for both human-written and AI-generated code.
- Create custom coding harnesses and test frameworks for structured, repeatable AI-assisted development — giving the team reliable scaffolding that agents can operate within safely and consistently.
- Maintain and evolve the .NET Core codebase, continuously raising performance, scalability, and code quality as the product grows toward millions of users.
- Author and keep current AI context files for every service you own — machine-readable architecture docs that encode coding standards, architectural constraints, and forbidden patterns so agents produce consistent, safe, on-pattern code across the team.
- Help define and codify AI-native engineering practices for the MFT Enterprise team — establishing playbooks, context file standards, and review norms the broader engineering organization can adopt.
What We Are Looking For
- AI-Native Fluency: Deep, hands-on experience integrating AI agents as core engineering tools, not add-ons — you approach every problem with an AI-native mindset. Must show real work (PRs, commit history, or portfolio) where agents drove backend velocity
- Technical Excellence (.NET Core / C#): Strong proficiency in .NET / C# with a S.O.L.I.D understanding of programming principles, design patterns, and best practices. AI tools amplify strong fundamentals — they do not replace them.
- Mission-Focused Delivery: 5+ years experience developing scalable solutions, including familiarity with relational/document databases and modern CI/CD systems for seamless integration and delivery.
- Quality and Test Discipline: Focus on high-quality tested solutions — proficiency in unit testing with xUnit or equivalent. Uses AI agents to generate test scaffolding quickly, then validates that coverage is real and meaningful.
- Growth Mindset: Passion for continuous learning. The AI coding ecosystem evolves rapidly — new models, agents, and tooling patterns ship constantly. This role requires staying current across the landscape and actively improving team workflows as the toolchain matures.
It Would Be Nice If You Had
- Agent Discipline: Writes precise, unambiguous task specifications that agents can execute without re-prompting, and treats all AI-generated code as a junior engineer’s PR — reviewing for logic, security, edge-case handling, and architectural fit before anything ships.
- Async programming (.NET): Knowledge of asynchronous .NET patterns — async/await, TPL — with experience validating AI-generated async code for thread-safety in high-throughput scenarios.
- Cloud-native and containers: Hands-on with Docker, Kubernetes, and AWS/Azure/GCP — and experience using AI agents to script infrastructure and deployment automation tasks.
- Security review of AI-generated code: Security-first instincts for reviewing AI-generated code: spotting injection risks, insecure defaults, missing input validation, and privilege escalation vectors in file-handling and authentication code.
- AI context file authoring: Experience authoring AI context files (e.g., CLAUDE.md, .cursorrules, or equivalent) that encode architecture decisions and forbidden patterns for consistent, safe AI output across a team.
- AI in CI/CD pipelines: Familiarity with running AI agents inside CI/CD pipelines — auto-fixing lint, generating missing tests, or running safe migrations as pipeline steps.
- Personal projects: A home or personal project that demonstrates commitment to programming — including any AI-tooled projects that show how you work with agents.
Why You'll Love Working Here
- Work on a greenfield next generation platform — architecture decisions you make now will shape a product serving millions of users.
- Stable, growing international company background with an exceptional customer group across 50+ countries.
- Modern technology environment with active investment in AI-native engineering practices.
- Professional development through training, mentoring, and real opportunities for advancement.
- Romania: Timisoara office — modern environment, direct team culture, strong engineering community.
- Hungary: Veszprém Technology Development Centre — collaborative office in a historic city, friendly direct relationships, regular team events.
- Attractive compensation with regular performance assessments, and team activities.
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
Ready to apply?
Apply to OPSWAT
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
The Product: MetaDefender MFT
MetaDefender MFT Enterprise is the next-generation evolution of OPSWAT's Managed File Transfer solution — a complete rearchitecture designed for scale, security, and the future. It is built to be:
- A modern, scalable, and resilient platform capable of serving millions of users across enterprise and SaaS deployments.
- A secure file exchange solution for both humans and systems, embedding OPSWAT's threat prevention technology — multiscanning, Deep CDR, and DLP — directly into every file flow.
- A future-ready foundation that supports cloud-native SaaS delivery alongside traditional on-premise enterprise deployments.
You will be one of the engineers building MFT Enterprise from the ground up — setting architecture patterns, defining quality standards, and shipping a platform trusted by governments and critical infrastructure operators worldwide.
The Position
At OPSWAT’s Technology Development Centre in Veszprém, we are looking for talented AI Native Senior .NET Engineer to join our team working on one of our most strategic solutions: MetaDefender Secure Managed File Transfer (MFT). If you’re experienced in backend development, interested in cybersecurity, and excited to make real-world impact by protecting critical infrastructure, this is your opportunity!
In Veszprém, in the heart of a peaceful, friendly, historic city, we have created a modern, inspiring office environment that encourages collaboration, where friendly, direct relationships between colleagues and high-quality professional work are equally important. Using modern, innovative technologies, we work on products that truly contribute to making our world safer at one of the world's leading cybersecurity companies.
We support professional development through training, mentoring, and real opportunities for advancement. The Veszprém office offers the perfect balance of calm and professionalism – a modern environment, friendly people, and a strong team spirit.
If you want to work in a place where your knowledge is valued and you are treated as a person, then OPSWAT Veszprém is the place for you.
As an AI Native Senior .NET Engineer, you orchestrate a fleet of AI agents to architect, build, and deploy production-grade systems, and AI agents are a core part of your daily workflow. You build complex multi-service systems, create custom coding harnesses and test frameworks, and reverse-engineer existing systems entirely through AI workflows. You are measured by the speed of deployment and the robustness of what you ship, not the volume of your commits. You think in terms of “how do these pieces fit together as a system” and blend product, design, and analytical thinking into your delivery.
If you’re interested in working as an AI Native Senior .NET Engineer at OPSWAT, please apply, and we will get in touch!
You Will Have the Opportunity to
- Take ownership of features from concept to delivery: write precise specifications, work closely with teammates and stakeholders to refine requirements, and drive your work through to production with full accountability.
- Work with AI as a first-class collaborator — your primary workflow involves orchestrating agents to create specs, generate code and tests, verify results, and perform reviews. Delegate well-scoped tasks to agents, then review, validate, and own every line that ships.
- Participate in code reviews with a security-first lens, offering constructive feedback and holding the quality bar for both human-written and AI-generated code.
- Create custom coding harnesses and test frameworks for structured, repeatable AI-assisted development — giving the team reliable scaffolding that agents can operate within safely and consistently.
- Maintain and evolve the .NET Core codebase, continuously raising performance, scalability, and code quality as the product grows toward millions of users.
- Author and keep current AI context files for every service you own — machine-readable architecture docs that encode coding standards, architectural constraints, and forbidden patterns so agents produce consistent, safe, on-pattern code across the team.
- Help define and codify AI-native engineering practices for the MFT Enterprise team — establishing playbooks, context file standards, and review norms the broader engineering organization can adopt.
What We Are Looking For
- AI-Native Fluency: Deep, hands-on experience integrating AI agents as core engineering tools, not add-ons — you approach every problem with an AI-native mindset. Must show real work (PRs, commit history, or portfolio) where agents drove backend velocity
- Technical Excellence (.NET Core / C#): Strong proficiency in .NET / C# with a S.O.L.I.D understanding of programming principles, design patterns, and best practices. AI tools amplify strong fundamentals — they do not replace them.
- Mission-Focused Delivery: 5+ years experience developing scalable solutions, including familiarity with relational/document databases and modern CI/CD systems for seamless integration and delivery.
- Quality and Test Discipline: Focus on high-quality tested solutions — proficiency in unit testing with xUnit or equivalent. Uses AI agents to generate test scaffolding quickly, then validates that coverage is real and meaningful.
- Growth Mindset: Passion for continuous learning. The AI coding ecosystem evolves rapidly — new models, agents, and tooling patterns ship constantly. This role requires staying current across the landscape and actively improving team workflows as the toolchain matures.
It Would Be Nice If You Had
- Agent Discipline: Writes precise, unambiguous task specifications that agents can execute without re-prompting, and treats all AI-generated code as a junior engineer’s PR — reviewing for logic, security, edge-case handling, and architectural fit before anything ships.
- Async programming (.NET): Knowledge of asynchronous .NET patterns — async/await, TPL — with experience validating AI-generated async code for thread-safety in high-throughput scenarios.
- Cloud-native and containers: Hands-on with Docker, Kubernetes, and AWS/Azure/GCP — and experience using AI agents to script infrastructure and deployment automation tasks.
- Security review of AI-generated code: Security-first instincts for reviewing AI-generated code: spotting injection risks, insecure defaults, missing input validation, and privilege escalation vectors in file-handling and authentication code.
- AI context file authoring: Experience authoring AI context files (e.g., CLAUDE.md, .cursorrules, or equivalent) that encode architecture decisions and forbidden patterns for consistent, safe AI output across a team.
- AI in CI/CD pipelines: Familiarity with running AI agents inside CI/CD pipelines — auto-fixing lint, generating missing tests, or running safe migrations as pipeline steps.
- Personal projects: A home or personal project that demonstrates commitment to programming — including any AI-tooled projects that show how you work with agents.
Why You'll Love Working Here
- Work on a greenfield next generation platform — architecture decisions you make now will shape a product serving millions of users.
- Stable, growing international company background with an exceptional customer group across 50+ countries.
- Modern technology environment with active investment in AI-native engineering practices.
- Professional development through training, mentoring, and real opportunities for advancement.
- Romania: Timisoara office — modern environment, direct team culture, strong engineering community.
- Hungary: Veszprém Technology Development Centre — collaborative office in a historic city, friendly direct relationships, regular team events.
- Attractive compensation with regular performance assessments, and team activities.
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
Ready to apply?
Apply to OPSWAT
Mechanic
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We’re looking for a motivated and hands-on Mechanic who will ensure that our fleet of e-scooters is always maintained at the highest quality. This is a full-time employment opportunity.
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
You’ll be in charge of quickly and efficiently identifying and fixing any damage to our fleet of vehicles. You have a keen eye for detail and will ensure that every ride on our e-scooter is safe and reliable.
In addition, you’ll perform thorough safety tests on our vehicles to make sure that they are roadworthy. We aim to provide customers with a top-notch transport experience, and your dedication to maintaining high safety standards will help us achieve this.
Ensuring the highest quality for our e-scooters by conducting general repair work and check-ups. Inspecting the e-scooters in use and identifying problems within the different parts of the product. Testing e-scooters before releasing them to ensure their quality and safety standards. Putting new e-scooters into service: unpacking, doing quality checks, adding necessary equipment, ensuring safety, and troubleshooting. Assisting with warehouse operations, including inventory and battery management, shipments, and general housekeeping.
You demonstrate a high level of attentiveness and accuracy in your work. You possess the knowledge and skills to operate various hand and power tools. Your proactive approach and willingness to take ownership of challenges are reflected in your hands-on work. You have experience in repairing mechanical devices, particularly in the automotive or electronic repair fields. You have solid local language skills and experience using smartphones. Having English skills is an advantage.
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
Play a direct role in shaping the future of mobility. Work in fast-moving teams with some of the smartest people in the world Accelerate your professional growth with unique career opportunities. Take advantage of Bolt credits to ride our scooter and use our ride-hailing services for free. Enjoy various team events to get to know your colleagues.
#LI-Hybrid
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Fullstack Developer (C#, React) (Hybrid)
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Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education.
Our Partner
Our partner delivers comprehensive solutions to oil companies and commercial fleets, improving profitability and optimizing performance from the forecourt to the head office. Be it the single transaction, network optimization or business analytics, our hardware, software, and services enhance the entire retail fuel network and fleet management value chains.
Our partner's solutions are powered by IoT, secure cloud-based data storage, machine learning (ML) and artificial intelligence (AI) engines. Their solutions include cloud-based retail solutions including business insight, fuel retail network and convenience store management, service station automation and management, home-based station and fleet management, forecourt payment terminals and vehicle identification.
Our partner's field-proven products are installed in more than 40,000 service stations and 7 million vehicles across 60 countries. Their solutions are distributed via an international network of subsidiaries and value-added partners.
Role Overview
Join our journey in one of our amazing groups, developing our next-generation products and solutions for the Retail, Fuel and Energy industries.
Responsibilities
- Develop infrastructure for the solutions’ architecture.
- Construct low-level designs of development features.
Requirements
Must Have:
- B.Sc. / B.A. in Computer Science / Software Engineering or related field.
- 5+ years of hands-on experience in C# (.NET) software development.
- 3+ years hands-on experience React.js.
- Experience with MS-SQL and familiarity with stored procedures.
- Experience with WCF OR RestAPI.
- Experience with Entity framework.
- Ability to analyze requirements and give technical solutions.
- Experience with Dependency injections.
- Professional-level English communication skills.
Nice to Have:
- Experience with known protocols and 3rd party software / interfaces.
- Background in retail systems development.
- Experience with DevExpress reporting / Ext.NET components.
- Experience in implementing software interfaces.
- Experience with ASP.NET /ASP.NET Core/ HTML5, CSS & JavaScript.
- Experience with WinForm/WPF applications.
Reasons to Work with Us
- Competitive financial conditions.
- Opportunity to work on innovative products with a global impact.
- Collaborative and inclusive work environment.
- Professional development and growth opportunities.
- Flexible schedule and a hybrid work model, prioritizing remote work as much as possible to support work-life balance.
- An exciting career path within a friendly, dynamic, and growing organization.
- Private medical coverage with Medlife or Regina Maria.
- Meal vouchers.
- Gift vouchers for special occasions such as birthdays, weddings, or childbirth.
- Wellbeing programs, including sick days, 7Card subscriptions, and relaxation facilities in the office.
- Team-building events and other social experiences.
- Budget allocated for certifications relevant to your project.
- Workshops, internal training sessions, and knowledge-sharing opportunities.
- Convenient city-center office location.
- Shared parking spaces.
As a global digital transformation company, Orion values creating a productive, diverse work environment. We are committed to maintaining a positive work environment where our people value traits that make each one of us different from one another. We all bring a diverse set of perspectives, work and life experiences, and our differences make us more valuable both internally and for our clients.
Orion is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, citizenship status, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Candidate Privacy Policy
Orion Systems Integrators, LLC and its subsidiaries and its affiliates (collectively, “Orion,” “we” or “us”) are committed to protecting your privacy. This Candidate Privacy Policy (orioninc.com) (“Notice”) explains:
- What information we collect during our application and recruitment process and why we collect it;
- How we handle that information; and
- How to access and update that information.
Your use of Orion services is governed by any applicable terms in this notice and our general Privacy Policy.
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Senior Materials Handling & Logistics Engineer
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Purpose / Mission:
Lead the engineering definition and owner-side delivery of the materials handling and logistics scope for the 2.5 Mtpa green Direct Reduced Iron (DRI) / Hot Briquetted Iron (HBI) plant in Duqm, Oman. Covers raw material import from the dry bulk terminal, in-plant bulk materials flow, stockyard and storage systems, the interim electric truck fleet solution, the permanent conveyor corridor, and HBI export handling at the finished product berth. Lead interface management with the port authority and port development partner.
Key Responsibilities:
- Lead the owner's engineering of ship unloading and topsides equipment at the dry bulk terminal for pellet import.
- Lead the design and specification of stockyards, transfer systems and in-plant bulk materials flow.
- Own the engineering, operational concept and delivery of the interim electric truck fleet solution providing the bridging materials transport capability, including charging, operations, and transition planning.
- Lead the engineering definition of the permanent conveyor corridor between the port and the plant stockyards, including transition from the interim truck fleet.
- Lead the engineering for HBI export handling equipment and systems at the finished product berth.
- Provide owner-side specification, tender support, evaluation and award recommendation for the Materials Handling EPC package.
- Lead the interface with the port authority and port development partner on materials handling scope, operational protocols, and shared facilities.
- Integrate materials handling requirements with process plant input and output flows, utility requirements and site infrastructure.
- Support cost estimate development for the materials handling scope to FID-level accuracy.
- Provide materials handling input to HAZID, HAZOP, traffic management and transport safety studies, including those associated with the electric truck fleet operation.
Requirements / Skills / Experience:
- Minimum 15 years' experience in bulk materials handling engineering on heavy industrial projects.
- Strong experience with ship unloaders, conveyors, stockyard systems, transfer houses, and port-plant interface design.
- Experience on integrated port and heavy industrial plant projects, preferably steel, iron ore, mining, cement, or bulk minerals.
- Demonstrated experience leading materials handling engineering from FEED through EPC tender, construction and commissioning.
- Working knowledge of relevant codes and standards (CEMA, FEM, ISO) for bulk handling equipment.
- Exposure to innovative logistics solutions, including electric vehicle fleets, autonomous haulage, or comparable non-standard materials transport concepts, is a strong advantage.
- Prior GCC or extreme-environment project experience preferred, particularly experience operating equipment in high ambient temperature and humid coastal environments.
- Proven capability to manage interface complexity between port authorities, shipping operations, and plant operations.
- Strong command of traffic management, transport safety and plant logistics planning.
- Commercial awareness in contractor management, procurement and tender evaluation.
Required Education / Qualification / Training:
- Bachelor's degree in Mechanical, Industrial or Materials Handling Engineering (required).
- Master's degree in Engineering or related discipline (preferred).
- Chartered Engineer, Professional Engineer or equivalent internationally recognized professional status (preferred).
- Member of a recognized professional engineering institution (preferred).
Required Language Proficiency:
English - Fluent
Arabic - Nice to have
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Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
We are hiring a Director of Technical Support (International) to play a pivotal role in scaling our Tier 1 and Tier 2 Technical Support teams globally. Reporting directly to the Senior Director, Global Support, you will be responsible for building the operational foundation, structure, and cross-functional partnerships necessary to support our rapidly evolving product portfolio across geographical regions.
This role requires a strong technical support leader with deep operational experience, a solid working knowledge of connected device products, a track record of building and transforming teams, and the ability to lead through change. You will shape and implement scalable support processes, drive post-acquisition alignment, and partner closely with Product, Engineering, Sales, Customer Success, and IT to deliver a unified, world-class customer experience.
What You’ll Do
Location: Bucharest, Romania
Direct Reports: 15
In accordance with our updated team guidance, some roles at Axon will now have an in-office expectation of four days per week (Tuesday-Friday), unless there is an approved accommodation.
Reports to: Sr. Director, Global Support
1. Global Support Leadership
- Lead international Tier 1 and Tier 2 Technical Support teams supporting Axon body cameras, TASER devices, Evidence.com, Interview Room, and Fleet solutions.
- Establish and scale a follow-the-sun support model to ensure seamless global coverage and case handoffs across regions.
- Build and develop Axon’s Bucharest Support Center of Excellence, establishing operational rigor, strong leadership, and scalable team structures.
- Coach and develop frontline employees while driving a high-performance, customer-first culture.
2. Operational Excellence & Tier 1 Management
- Drive Tier 1 operational performance including WFM, QA programs, scheduling, and real-time adherence.
- Own core support KPIs including CSAT, SLA adherence, backlog health, escalation rates, and first contact resolution.
- Implement structured operational cadences, reporting, and continuous improvement programs.
- Strengthen Tier 1 → Tier 2 escalation workflows and knowledge transfer.
3. Technical Support & Escalation Leadership
- Provide leadership oversight for Tier 2 troubleshooting across hardware, firmware, networking, mobile, and cloud systems.
- Own escalation management and high-severity incident coordination across Support, Engineering, and Product teams.
- Drive root cause analysis and systemic improvements that improve product reliability and customer experience.
- Ensure strong technical depth and subject matter expertise across Axon product lines.
4. AI, Automation & Support Innovation
- Champion an AI-first approach to support operations through automation, LLM-enabled workflows, and intelligent tooling.
- Identify opportunities to improve agent productivity, troubleshooting workflows, and customer self-service capabilities.
- Partner with Product, Engineering, and internal AI teams to modernize support systems and processes.
5. Cross-Functional Partnership
- Serve as a key support leader partnering with Product, Engineering, Customer Success, and Sales.
- Translate support insights into actionable product feedback and operational improvements.
- Ensure support readiness for new product launches, firmware updates, and platform releases.
What You Bring
- Embodies an #OWNIT mindset when it comes to solving customer problems and leading high-performing teams.
- Demonstrates an AI-first approach to improving support operations and workflows.
- Excellent verbal and written communication skills with strong executive presence.
- Strong knowledge of hardware, networking, mobile devices, and cloud-based platforms.
- Deep understanding of tiered technical support models and contact center operations.
- Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.
Preferred Qualifications
- 10+ years of experience in technical support or customer operations with 5+ years leading tiered support organizations.
- Experience managing global or international support teams, ideally operating within a follow-the-sun model.
- Experience supporting IoT or connected hardware ecosystems combining devices, networking, and cloud platforms.
- Strong familiarity with CRM systems (Salesforce preferred), CCaaS platforms, WFM tools, and QA programs.
- Experience partnering with Engineering and Product teams on escalations, root cause analysis, and product improvement.
- Strong knowledge of routing and switching methodologies, Wi-Fi, telecommunications, and Internet technologies
- Strong knowledge of virtualization and virtual machines, computer/server hardware, operating systems, and storage devices, redundant storage solutions, SSH, and SSO identity providers such as ADFS, Azure, and/or OKTA
- Bachelor’s degree in a technical field preferred
Benefits that Benefit You
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- Employee Resource Groups (ERGs)
- And yes, we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work.
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.
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Apply to Axon